Air India Complaints & Reviews

We would like to bring to your notice the extra ordinary ordeal we have put through by the Air India staff on our arrival at Mumbai Airport on January 8, 2013.
We boarded the flight AI 144 from Newark and where heading to respectively destinations within India with the transit point being Mumbai. The flight had to be diverted to Vienna, Austria due to an emergency. A Senior Citizen on the flight was seriously ill and the doctors on...

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Address: New Delhi, Delhi

I had a flight booked for 2nd Jan '2013 from Delhi to Singapore ,The flight details are as follows:

Flight No : AI380 timings: 00:05 Terminal 3

It is pertinent to mention that I made the booking on 16thSeptemberand my ticket was confirmed.But When I reached at Air Indi counter at New Delhi Airport ,for checking in my luggage ,I was told that the flight was overbooked and they could not issue a boarding...

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Address: Mumbai Suburban, Maharashtra

BELOW COMPLAINTS SENT IS STILL NOT RESPONDED BY AUTHORITIES--PL MAY TAKE UP WITH HIGHER UPS

02nd January 2013

From:
Suresh Soni
Flat no-802/803
A WING THARWANI HEIGHT
PALM BEACH ROAD
PLOT NO.4 SEC-18 SANPADA
NAVI MUMBAI-400705

To:
The Civil Aviation Minister
Govt. Of India
New Delhi

Sub: - Regarding...

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Address: Maharashtra

I have sent following mail many times to the below mentioned email id. but have not received any reply from them.

From: Mansi Sawant <mansi.[protected]@yahoo.in>
Subject: Poor service
To: redemptions.[protected]@iclployalty.com, flying-returns.[protected]@iclployalty.com, [protected]@airindia.in,call.[protected]@airindia.in, call.[protected]@airindia.in
Date: Tuesday, 25 December, 2012, 8:56 AM

Sir/Madam,br...

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Address: Dhenkanal, Odisha

Dear Sir,
I travelled from Trivandrum to Bhubaneswar via Chennai and Delhi. I asked my baggaged to be booked upto BBI at your Trivandrum officer, who instead booked upto Delhi due some link problem. Unfortunately the baggages could not be loaded in the flight we travelled on 26th Dec. 2012. Hence , we could not get the delivery of our bagages on 26 th. My house key, vehicle key , clothes as well as medicines were in those bagages.Hence...

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Address: Bangalore, Karnataka

Hi,
I had booked an Air India flight AI-604 flight ticket for mumbai from bangalore on 10-nov-2012. I had booked it online and it was confirmed ticket I had in hand. I arrrived at airport on time.1 hour before the flight departure time. On coming at AI counter for the boarding pass, the staff took the e-ticket and was about to give us the boarding pass. But some other person in their staff, probably some senior, asked not to give us...

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Address: Chennai, Tamil Nadu

I am a scientist working in one of the established research labs in the country. A recent trend that has become common with all government funding scheme is the enforcement of the need of a certificate from Air India and the compulsion (which wasn't enforced earlier) to travel on by Air India.
The incident happened when I called up Air India office today at 3:30 pm to check if there would consider working over email, as I was...

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Address: Mumbai City, Maharashtra

We had our flight tickets issued of 15th November ,2012 Air India, flight no- AI 472 having departure time 2.30pm and arrival to Udaipur city at 3.45pm. The issuing date was 25 october, 2012.
On 15th november we reached the domestic airport of mumbai at 12.30, we checked in at around 12.45, we got our boarding pass for the flight, we were in all 3 people, our luggage was also checked in. Around 1pm we did our security check, and proceeded...

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Address: Delhi

HI,
I and my friend had a booked a flight of AIR INDIA the flight no. was AI-688 and the date and timing of flight was 25th nov,2012 and 6:00 a.m respectively from Indira Gandhi International Airport new delhi and we had to go to mumbai we reached the airport at 4:45 and after the entry we were mislead by their staff members itself to stand in which queue as there was no announcement and there was a lot of crwod we changed the queue...

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Address: West Bengal

This time I was flying via JFK to New Delhi on 3rd Nov, 2012 .AI-0102
I was told that food is over and there was short supply of food and hence the cabin crew Anu couldnot provide me any food. She came up with options like continental food which had lamb slices and some vegetables, which i don't eat. Later she offered me her own meal which was too less and also not acceptable- why should I have her food? So a passenger who paid...

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Address: Kozhikode, Kerala

Reference -PNR No AI7R2G of Air India Express.
To the above referenced PNR No.(AI7R2G) in the name of Mr.Silsilah Ussaimath Poolakkal was booked using my NBK(Kuwai) Credit Card. Its onward journey on 17th July 2012 from Kuwait to Kozhikkode were cancelled on 04 th July 2012.I have already sent 9 reminders to the customer support of AIE for the re-fund against the cancelled booking with attachement of the reference of cancellation....

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Address: Mumbai City, Maharashtra

Writing from cabin-AI 101. 9.30 pm scheduled flt passengers. 10.40 pm, still on Mumbai ground. Ac not working. Shortage of oxygen. Single woman traveling. Want to know what is the airline wanting to do. Extremely. Sorry state. everyone is hungry.some people even paid 21k for a single seat. Air India should pay refund to all its passengers....

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Address: Thiruvananthapuram, Kerala

i) Name of Airlines : Air India
ii) Name of Passengers: Balagopal C & Chandrasekharan Nair V
iii)Flight No. : AI-264
iv) Onward Flight No. from Chennai to Hyderabad: AI-545
v) Sector (From, To) : Thiruvananthapuram to Chennai
vi) PNR & Ticket Nos. : HCVJ0 & [protected], [protected]
vii)Date of Travel :[protected]
viii) Ticket booked through Yatra.combr...

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Address: Central Delhi, Delhi

Hi,

I had a very bad experience with AIR INDIA today (26th Oct.). I had a flight from DEL to VNS (AI - 406) at 10.30 am. When I reached the boarding counter at 8.45 am, they were unable to get my boarding pass. They told me that you have already FLOWN on this ticket!!! though I was infront of them.

They sent me to the ticketing counter. First they told me that no its is fine, you go back to the boarding counter....

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Address: Delhi

My father was travelling to the US with my mother, who was in a wheelchair. Three "official" AI ground staff/porters asked my father to pay money to each of them to wheel my mother to a connecting flight.
When my father refused, they stopped the wheelchair in the middle of the airport. In a hurry, my father took out a Rs. 100 note. The porters said the minimum charge was 300 Rs. As my father couldn't afford to miss the...

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Address: Goa

i am a frequent flyer with air india but due to unavoidable circumstances i reached 10 mins late to the airport and was not allowed to board my air india flight from goa to mumbai on 4th october (PNR no. Z531R) at 7:00am. i was going to travel alone with my infant baby. As per rules, i am eligible to get a refund of the amount paid towards taxes. I have been trying to get a response from air india customer care for the past 2 days none of...

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I booked a ticket for my brother in AirIndia Express using my credit card for a journey on[protected] from Dubai-Calicut-Dubai and the booking reference number is GA31TL (amount 1,405.64 AED). And a day before the journey they send the sms telling the flight got cancelled, because of that we bought another ticket in another airline by paying the double the amount. They told they will refund the money, i contacted Abu Dhabi office and Dubai...

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Address: Chandigarh, Chandigarh

CARELESS ATTITUDE OF INDIAN AIRLINES
I would like to bring in the terrible experience we had on for our flight from New Delhi to Ahmedabad. Our flight was scheduled from New Delhi on 13 July 2012 at 0600 hrs in the morning. We were four family members to board. Myself (Ajay Arora), my wife( Paramjit kaur) and my twin infants ( Devansh and Divyanshi each 07 months old).
Even though we had to handle two infant babies with us...

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Address: Hyderabad, Andhra Pradesh

I, Syed Khaleeluddin Ahmed boarded in Air India passenger plane no.AI-615, boarding no.42, seat no.17C originated from Riyadh to Hyderabad via Mumbai. I have lodged a complaint with the Air India help desk with my suitcase bearing no.AI 140426/27 on 17th august 07:40 am. I have been told that i will be getting my luggage on various times by many useless people out there, not responding to any query, giving false promises. I came to celebrate...

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Address: Mumbai City, Maharashtra

Hello Sir:

This Aug 15, 2012 morning we were supposed to fly from Mumbai to Goa at 5:15am. The tickets specified that we reach 45 minutes before departure, and were informed the is a domestic flight and were to report at Sahar (Domestic Airport), we reachced the airport at 3:45am for the 5:15 flight. At the terminal we were then informed that the flight is from the Internation terminal (terminal II). Again, this was no where...

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Air India Complaints & Reviews

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Mishandling of the transit passengers

Flights Overbooking: Fare Refund for the cancelled ticket not received as yet,

STOLEN VALUABLE FROM LUGGAGE AND DELAY IN DELIVERY

Poor customer care

discrepancy in providing compensation for late delivery of baggage

Not allowed to board the flight in spite of having confirmed booked tickets

Air India Certificates Problem

Negligence of air india officials to not inform us about the flight being preponed, and still issuing us the boarding pass

Worst Management and the staff doesn't know how to speak to a passenger

food shortage in international flight

AI Express-Non re-fund against canceled booking

irresponsible management

Denied boarding to the passengers having valid ticket and reported at proper check -in time

CHEATED

Bribe for wheelchair assistance

refund of amount paid towards taxes for domestic flight

No refund of money after the flight cancellation

Financial Loss due to Air India

Air India, give my lawful luggage!!!

Oversold tickets and denial to board

Air India Complaints & Reviews

File a complaint to Air India

Recently resolved complaints

Most useful reviews

Featured stories

Air India reviews & complaints page 149

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