Air India Complaints & Reviews

Dear sir, I have cancelled ticket for the below booking details on 13th Nov 2013 BOOKING DETAILS Booking reference no (PNR): Z5F4Z Web Reference: AIBE10216416 Issuing Airline: Air India Ltd. Issued date: Wed, 13 Nov 2013 Place of issue: www.airindia.in / IBE Contact No: +[protected] Email: [protected]@gmail.com IP address: 123.201.130.210 The passenger details are Ticket DETAILS 098-[protected] 098-[protected] 098-[protected] 098-[protected] Still i did not got money back.I have called customer care.not able to connect. Let me know when i will be getting refund. Ashwin Patil <[protected]@gmail.com> 9 Dec (11 days ago) to hk Dear sir, I have cancelled ticket for the below booking details on 14th Nov 2013 eCommerce Dear Customer, Thanks for writing to us. Subject to fare rules refund will be... 10 Dec (10 days ago) Ashwin Patil <[protected]@gmail.com> 10 Dec (10 days ago) to eCommerce Dear Sir, Can i know the valid reason, Why it was not processed immediately when i canceled(14th Nov 2013) ticket. this is the service customer should expect? I have to my credit card bill, who will pay interest? from 14th Nov 2013 till date total 16 days are over.now you are processing? I will put complaint against air India airlines.See you people in court. Best Regards, Ashwin P Ashwin Patil <[protected]@gmail.com> 11 Dec (9 days ago) to eCommerce Dear Sir, Any Update on my below query? Any query should be addressed within 24 hrs.I think it is more than 24 hrs. I hope soon will get reply. Best Regards, Ashwin P Ashwin Patil <[protected]@gmail.com> 16:23 (18 hours ago) to call.del, call.bom, hk, flying-returns., silveredge.ai Dear Sir, Total cost of all 4 tickets is Rs 40000+. Each ticket cancellation is Rs 1600. So i should get nearly Rs 35000. I got refunded only Rs 3500. Can i know the reason? I have mailed many times.single time i dint get response.hope this time i will get reply from you people. Best Regards, Ashwin P

On 11/6/13 I was traveling by Air India from Lucknow to USA. At the Lucknow airport after baggage check in and security check, myself and another lady who was also going to USA were held at the gate just before boarding on the grounds that we had access baggage. We both were international traveler and as you all know that domestic and international baggage requirements are different. I told people at the gate that we are not domestic travelers and we are not carrying access baggage but they did not listen to me. We were asked to pay access baggage fee. I told them that I am not paying a single rupee because I do not have an access baggage, I told them I want to talk to your manager. Then after few minutes they said, let these ladies go. They humiliated us in front of the other travelers. I am not traveling by Air India again because of their bad customer service. They don’t teach their employees how to talk and behave with travelers. I will tell all my friends not to use Air India.

Hi, My name is Karishma. I have travelled by Air India(domestic) a couple of times, it has always been a bad experience as the staff at counter and the crew are very rude. I had also travelled International from Mumbai to NewYork on July 1st, 2013 and they gave us a hard time as we had 2 kgs excess baggage in 4 pieces of baggage and later off loaded our baggage even without telling us and said that they do not have time to waste on us.The main head of of Air India in Mumbai was the worst person to deal with. That was my 1st time to NewYork after my wedding for my reception and inspire of knowing it all and repeated requests, he refused to let me board the flight and the entire reception arrangement had to be re-planned thanks to Air india and their great and efficient staff. He also gave my mother a hard time on the same day from Mumbai to Hyderabad because she reached 40 mins before the flight time even when she had no luggage and after she boarded the flight, it was delayed for 2 hours. I travel very frequently now from NewYork-Hyderabad as my parents are in India. I thought I'll give AirIndia another chance to prove me wrong but sadly it proved me right again. I traveled by AirIndia on 1st November from JFK-Hyderabad and that was the worst experience. There was no food given to anyone from afternoon till 9:30pm and when I went back to ask the crew about it, they were busy eating and rudely asked me to go away and said they will serve when they have to. The TV screen on my seat was not working as the engineering department had not checked it properly. When I asked them to do something about it, their senior person, Mr.Ajay said "We are in the air and I can't do anything and you could just put your remark on the comment card". They seemed very uninterested in even trying to sort it out for me. They just said you could manage without any entertainment and sleep for the next 13hours as they didn't have any seats to move me to. All the crew cared about was themselves. They had special seats for the crew to rest which they could have given to me so as to not cause in-covenience to me but they didn't do anything about it.AIR INDIA IS THE WORST AIRLINE.

when I was booking Air tickets from AIR INDIA web site from CHENNAI to PORT BLAIR on 27 OCT 13 dep.time 0500 hrs and Arr.time 0710 hrs.during payment process power supply was gone, my system is switched off and I didn't received the confirmation.Then I gone to check mini statement of bank.I fond that payment was done.
TICKET PARTICULARS:
PASSENGERS: 03, SHAIK JAMIL AHAMAD, SHAIK PEER AHAMED, FATHIMUNNISA
QUOTA: ARMED FORCES
FROM: CHENNAI
TO: PORT BLAIR
JOURNEY DATE: 27 OCT 13
DEP TIME: 0500 HRS
ARR. TIME: 0710 HRS
BOOKED TIME 1110 HRS AND DATE: 26 SEP 13
PLEASE CHECK AND SEND CONFIRMATION REPORT IF NOT REFUND THE MONEY.
REGARDS SHAIK JAMIL AHAMAD.

I had booked to n fro flight with air India from Mumbai goa Mumbai sector AI660 DDT 20.09.2013. At the time boarding the flight at goa airport , I asked the flight attendant at the check in counter that I am carrying wine bottles with me , he suggested that I put in checkin baggage and he also said that he will put a fragile sticker on the baggage so that it will be handled properly . At Mumbai airport , to my shock the bagged which had fragile sticker was damaged and the entire 2 expensive wine bottles inside were damaged , all my clothes and books got spoiled . There were some important papers as well , which are also completely soiled and torn. What I more shocking i tht Mumbai air India officials were uncooperative and not willing to register my complaint .mr Bromwick tells me write a complaint online and address it to station manager goa . Is this what I pay for convenience , safety and security of my goods . Highly shocking . My flight details are ai 660 goa mum Moreover the lady and the officer at Mumbai airport were not even willing to listen to my complaint the person was more interested to go home at 430 pm . He completely ignored my complaint and said that I complaint it online against station manager goa airport . What kind of customer care is this . I was trying to show them the damage to my goods , but they were just willing to understand my point .

Name: Mrs. Ameena Azeez

Ticket no. AIBE9155398

PNR : Z5F1E

I can guarantee this is worst customer service person in the airport for any airline. Could a higher official or Manager handle this complaint & Refund.

Name is Mr. Sukumaran & Mr. Gangadaran. Attached is the photo of the Air India customer personal and the ticket details. Such impolitely handled with abusive language & not even able to understand the pain taken by the customer.

My mother who is 61yr old missed her travel for Domestic flight AI 967(MAA to TRV)...1 hour before reached the new airport in Chennai, to find out the flight AI 967 is an INTERNATIONAL FLIGHT. (45mins is counter closure for domestic)

Being a medically challenged( a person having "varicose veins") , started walking all the way to the International Terminal, took 20mins to walk and reached there 40 mins before the Flight departure. Pleaded and requested to the officals and they stop her to check in her baggage

Please go through the ticket given from AIR INDIA website, No common/lay man who understands english can find a terminal with word or INTENATIONAL.Except Terminal 1 is mentioned, who only the airport persons can understand.

Due to this issue from your Airindia Website, we are unable to understand if this was Domestic or International flight. We are lavish people at the same time cannot accept Rs.3000 lost for this ticket. I really want the FULL AMOUT to be refunded.

There was huge amount of GRIEVANCES and TROUBLE taken the whole process of this airport. I have booked another ticket for Rs.3000 for Aug 18th AI 967 flight. So totally Rs. 6000 have been spent & wasted.


IF ANYONE CAN TAKE ACTION ON THESE UNPOLITE CUSTOMER CARE & IF THE MONEY CAN BE REFUNDED IT WOULD BE REALLY HELPFI

Dear Sir/Madam, With due respect, i would like to draw your attention towards injustice happened to me .I was travelling from Delhi to Kolkata on 20/08/2013 on flight no: AI0020 under tkt no.[protected]. Due to heavy rain in Delhi on that day i got stuck in heavy traffic. I got call from your Air India representative having phone no [protected](AI representative phone no.) that whether i want to travel or not (as i checked in through web), i expressed my inability to catch that flight and requested to transfer my reservation to next available flight. Your representative assured for the same and said to contact on AI desk at IGI airport , so i did not cancel the ticket. When i reached the airport and requested them for the same they said as Gate is Closed we cannot do anything you have to do fresh reservation on 1700 hrs flight(seat were available on that flight) for the same day. Then again i pleaded and also told about conversation with ph no [protected](AI representative) then AI desk supervisor talked something on above said ph no and said to me that you have to do fresh reservation .from then onwards above said no of your representative didn’t pick my phone(her irresponsible behaviour is really shameless).After that i found no other option so i decided to book fresh reservation of 1700 hrs flight. More pathetic is that i booked my fresh reservation on AI 764 at 1700 hrs under e-tkt no[protected].This flight was delayed by 1hr 15 mins and interesting fact is that reason stated for delay by the the captain of flight is that “our one of Crew got stuck in heavy traffic in Delhi due to heavy rain. This really fills me with anger and disappointment. On one side you are not ready to transfer my reservation to next available flight (which your AI representative promised on phone) because i got stuck in rain and on the other hand you are delaying the flight by more the one hrs because your crew stuck in the rain .I don’t know how much it is justified. The same complaint i already filed in feedback form and given to flight attendant of AI 764 (1700 hrs) on 20/08/2013 Kindly look into this grave matter and compensate my loss. Regards, Akash Kumar Ph no : [protected] Address: B-90, Ground Floor ,Sector 23 ,Noida UP

DEAR SIR/ MADAM,

I HAVE SUBMITTED THE CLAIM REQUEST TO THE COMPANY THROUGH MAIL. TILL DATE I HAVE NOT RECEIVED ANY CORRESPONDENCE. THE SAME CLAIM I HAVE PASTED HERE. KINDLY MAKE ARRANGEMENT FOR THE CLAIM. THANKING YOU.

KALYANASUNDARAM B



CLAIM OF LOSS AND COMPENSATION

From

B Kalyanasundaram

Canara Bank

Shahganj, Aurangabad 431001



To

Chief Vigilance Officer, Air India Limited, 20th Floor,Air India Building, Nariman point, Mumbai 400 021.

and

Deputy Manager

Chatrapati Shivaji
International Airport
NIPTC, Sahar,
Mumbai 400 099.



Dear Sir/Madam,

I am Kalyanasundaram S/O Balakrishnan living in Tamil Nadu and working in Canara Bank, Aurangabad. I have been permitted for traveling through air. I have booked air tickets for myself, my wife Mrs Elavarasi and my daughters Miss Deekshitha (4 years old) and Miss Manshika (1 year old) from Aurangabad to Thiruchirapalli as follows:

Aurangabad To Mumbai by Jet Airways

Sl. No. From Date Flight Name PNR No. Depart.Time Arrival Time Ticket No Total Charges (Rs.)
1 Mumbai (Terminal 1) to Chennai 24.5.13 Air India (AI-342) JBKF1 21:30 23:20 [protected] to[protected] 23716
2 Chennai to Thiruchirapalli 25.5.13 JET AIRWAYS (S2-3798) JLYFYW 05:45 06:50 [protected] TO[protected] 13779


The Jet Airways (9W-2512) from Aurangabad reached Mumbai airport at 20:00. We are unknowingly gone to domestic airport Air India Terminal at 20:20. They have told that you have to go to International airport but they have not arranged any easy transport for us and also not informed to the concerned authorities about our arrivals at domestic airport. We have reached international airport Mumbai at 20:42. I went to counter but they have told that counters are closed prior to one hour of departure. We have already traveled in flight, we aware that normally close the counter 30-45 minutes prior to departure. The time change was not informed to us by any means. Jet airways from Chennai to Aurangabad via Mumbai (on 08.04.2013) messaged us about reaching the passenger by 90 minutes prior to departure. But Air India not informed us about the pre-closure of counters. I have requested them to allow us because we were with infant child. They have not accepted. We went to mini booking office, one officer told that you are eligible for booking in another flight in the morning for that you have to pay extra 2500/- as ticket fee. We told him to block the tickets. He also blocked the tickets (copy enclosed). After that we came again to domestic airport. They have not accepted this here and advised us to book fresh tickets costing Rs 36000/- or more. And they have canvassed us to book flight in cheaper rate flight. I have shown that blocked paper also. But he has not accepted and scold about the officer who blocked. What type organization this is? One is telling possible and another is telling not possible. Here the loss was Rs 23716/- for me.

After that I have booked the morning 05:50 (25.5.13) flight of GO AIR (G8-301) for Rs 27374/-. Also I have cancelled the tickets of the Jet Airways (S2-3798) fro chennai to trichy. Refunded only 9100.11/- (Loss was Rs. 4678.89). After reaching Chennai, I traveled by taxi because of children. Due to travel by taxi, I have lost again Rs 8500/-.

The following amounts will be reimbursed by my Bank:

1. Fare from Aurangabad to Mumbai (Jet Airways 9w-2512) Rs 14031/-

2. Fare from Mumbai to Chennai (Go Air G8-301) Rs 27374/-

Total Rs 41405/-

The following amounts were lost to me because of Air India (AI-342):

1. Fare from Mumbai to Chennai (Air India AI-342) Rs 23716.00

2. Fare from Chennai to Trichirapalli excluding refund (Jet Airways S2-3798) Rs 4678.89

3. Taxi fare from Chennai to Trichy Rs 8500.00

Total Rs 368 94.89

And also we have stayed in Mumbai Airport full night with infant and a 4 year old child. Mentally we have affected and got agony.

I request you to reimburse my losses i.e., Rs. 36894.89 along with a compensation for mental agony i.e., Rs. 25000/- in total Rs 61894.89/- due to the following reasons:

1. 1.Even though we have reached in time to the domestic airport terminal, they have not helped us to reach the international airport and not informed to the flight for arrival of the passenger to there in time. They have not accepted/helped our request since we are ordinary people not a famous one.

2. 2. Pre-closure of counters without informing to the passengers by any means like message or mail etc.

3. 3.One official blocked ticket in next flight and requested us pay extra 2500/- but another official refused to book ticket with extra payment of Rs 2500/-.

Once again, I request you to reimburse my losses i.e., Rs. 36894.89 along with a compensation for mental agony i.e., Rs. 25000/- in total Rs 61894.89/-.

Kindly inform the details regarding this claim immediately after receipt (Mob No. [protected], [protected] & Email ID: [protected]@gmail.com). Enclosed herewith the Tickets as mentioned above and taxi bills for your verification.

Thanking you sir.

Regards



KALYANASUNDARAM B

As transportation of household good is a big concern during relocation for everyone and same even happened to me. So while checking for good movers and packer in the internet, I came across this packer by the name Air India Cargo Movers and Packers from Mahipalpur, Delhi. So I called to Mr B N Joshi([protected]), manager of the company. He asked for a physical verification of the items inorder to give us the quotation. And next day he came and gave us the price for carrying of goods from New Delhi to Chennai. After that he followed up for a month and finally i agreed to give this contract to him. And on 02 June, 2013, He came with 4 more guys and packed and loaded in their truck. And he assured me that nothing will happen to my items and even I got this insurance from UNITED INDIA INSURANCE. But after 10 days when i received my items in Chennai, my bike, microwave, furnitures, mirrors, refrigerator are all damaged and dented. So furiously I called this Mr Joshi and he said that he will calim insurance for me and I will get an compensation within 20 days. And now its been almost 2 months and there is no news from them. He doesnt pick my calls and when i tried to call their Bangalore Head Office by the name " Network Cargo Movers and Packers" even they didnt do anything and informed me that they have no relation with AIR INDIA CARGO ......and started giving misleading info when I grilled them. So till now I havent got any money and I already spent 8k for fixing it. Please Help or Advise

So request you all not the DEAL with AIR INDIA CARGO MOVERS and PACKERS or with NETWORK CARGO MOVERS as both are fake.

Dear Sir,
I purchased 2 return air tickets (for my son and me) online directly from official website of Air India for traveling to New Delhi from Kozhikode on 21 July 2013 and to return on 24 July 2013 (Booking Ref: JH9V6 and Web Ref: AIBE8051060). However, when we arrived to check-in the counter staff said we cannot travel since one ticket number is not being availed. Although the Duty Manager and the staff confirmed that it was a technical error by the airline they cannot either resolve the issue or let us travel on that ticket.
Cancelling the journey caused us great embarrassment and losses. Apart from the ticket fair, we had to cancel the onward travel arrangements, stay and important business meetings. Our host has been disappointed and we missed the function and many potential engagements.
It will be appreciated if you could take this complaint on record and ask the airline to explain the discrepancy and to compensate adequately for causing the worst experiences to us.
Your prompt action will be appreciated.
Yours faithfully,
Fyzal Karattiyattil
Mob. [protected]
[protected]@live.com

I would like to lodge a formal complaint against the treatment meted out to me and my family, and the extra amount that I was made to pay.
I had checked with Air India’s safdarjung airport office in New Delhi whether the airlines will allow us to take our small pet (Pekinese breed) with us in-cabin. In two visits, we were told that it is allowed subject to the pilot giving the permission. I therefore booked my family and the pet on flight AI 380 on Jun 20th from Delhi-Singapore.
I reached 3-1/2 hours before the flight departure to complete the formalities. I checked into the flight, the staff examined the pet and asked us to wait for the pilot to arrive. I kept checking repeatedly with the staff if the pilot had arrived, and was told that he was yet to arrive. 45 minutes before the flight departure, I was suddenly told that the pilot had already proceeded to the aircraft. I was then escorted by a ground staff member, went through the immigration process and proceeded to the boarding gate. On arrival at the boarding gate, the staff asked us why we had come to the Boarding gate at all, and that pets are never allowed in-cabin in international flights ! One of the staff members was rude.
Our boarding passes were then cancelled, and it took us two hours to cancel the immigration process.
I asked the staff to mention in the PNR the reason as-to why we could not travel. Next day, when we booked the same flight, we were charged extra amount of Rs 28000/- !
Due to the callousness of the AI staff, I suffered heavy damages since I had spent USD 1800 (~ Rs lacs) in completing the formalities for importing the pet into Singapore.
I also lodged a complaint in writing at the airport on jun 20th, but no one has bothered to revert to me.
I would like to inform you that I intend filing a case against Air India at the consumer forum, and will use the social media to publicise the way AI staff handled this issue. Following is a summary of my grievances:
• Why did the ground staff not tell me that the pilot had arrived and proceeded to the aircraft
• Why was this told to us at the last minute when aircraft was ready for departure, and we were offloaded WITHOUT being given the option of carrying the pet as excess baggage in the cargo
• Why did the staff ask us to go to the boarding gate only to be rudely told why we had come to the boarding gate, and being incorrectly told that pets are not allowed in-cabin on international flights
• Why was I asked to pay Rs 28000/- extra for taking the flight next day
• Why no one has bothered to revert to me even though I lodged a formal complaint.
I have suffered a monetary loss of Rs 1.3 lacs, apart from tremendous mental agony. I am proceeding to file a case at the consumer forum. I expect Air India to compensate the monetary loss, and take action against the staff who misbehaved on June 20th 2013.
Regards

Parag Agarwal

Hi,
My name is Thangam d/o Sangardas, Booking reservation number :7I7L3S & Airline confirmation number (s) : Air India Limited Z8WEL had booked my Air India flight from Chennai to Singapore on 02/07/2013 boarding time at 13.15pm there was 10 traveller including the children in a group and we was there on time around 11.45am at the airport.Last check in time at 1.00pm before flight,Kindly see attached file!!! There was noone at the baggage counter as we approach a Air India staff and he told us to take another flight as the baggage counter is closed. He didn’t show courtesy to explain or help us but we end up waiting helpless and confused outside of the airport with the small children with no mercy. The next day the children need to go to school and they missed the class. With helpless and we got to check in to another hotel. Is this the way to treat foreigners??? Just that your staff is not around and the counter is close,is it fair to us ???!!! Is this the Head management decision or just a normal staff from Air India???!!

The air tickets expense per person s$ 170 singapore dollar x 10 person, Total: s$1,700.00 Singapore dollar and also we spend on the hotel and transportation,it was waste of time and money.We booked another flight ticket to Singapore on next day flight 03/7/2013 same boarding time at 13.15pm,we check at the baggage counter at 11.30am and to my shock at 12.00pm to 12.30pm the baggage counter was open and there was people clearing their luggage around that time. what are you going to say for this???!! Is this the procedure and rule and regulation of Air India. When we reach the waiting hall,Air India make us wait for an hour. Seriously to say that we are very disappointed with your services and make sure the trouble we went through because of the airlines will refund us the money. Seriously unfair customer service, I need a reason and refund!!!!!!!!!!


Please reply as soon as possbile!!!

Thank u,

Thangam d/o Sangardas
Contact No: +[protected]

Reference: Singapore to Delhi on AI381/29 Jun 13

My luggage (2 in number) was missing and was delivered after lodging a complaint on the next day afternoon when I realized that the locks were broken for both the luggage in such as way that I can use the lock again. One luggage is a VIP hard case, which costs me 6000 INR and another luggage (jumbo type) cost me 3000 INR. When I registered a complain with the airline they promised to send their vendor for repair at their own cost though I already confirmed that that VIP locks are difficult to repair and most dealers deny any repair post warranty period.

The airline personnel did not listen to me but promised to send their vendor. The vendor never came and instead I received an email from the Air India personnel that they are ready to reimburse 1000 INR. I rejected the offer as it would not server the purpose because there was no way I could get the VIP suitcase repaired (the dealer to whom I approached denied) and I was having very less time to travel back to Singapore. So, I demanded full cost of the suitcase OR repair the suitcase by the airline vendor.

Finally, lot of email conversation is going on that makes no sense to me and I have few days left to fly back to Singapore.

On the other hand the airline did not negotiate in charging me an extra SGD 324 for excess luggage but when it comes for compensation they show red face towards the international customers.

I BOOK A TICKET TO AIR INDIA THRU A AGENT BUT I AM GOING TO TRAVEL THEN I HAVE 2 BAGS THE TOTAL WAIT IS 35 KG BUT AIR INDIA TELL WE CARRY ONLY 15 KG PER PERSON BUT I PAY TWO TICKET CHARGE ONE IS ADULT AND ONE IN INFANT THE TOTAL COST IS 4746 AND PNR NUMBER IS AI-YYM9X NAME IS SONAL JAIN SECOND NAME IS DEV INFANT I AM GOING TO COUSTMER ENQUIRY THEN ONE LADY IS AVAILABLE SHE TOLD ME U GOING TO DUTY MANAGER BUT NOT ANY DUTY MANGER IS AVAILABLE. MY FLIGHT TIME NEAR I AM LEFT MY ONE BAG RETURN TO HOME I HAVE MENTALLY HARASSMENT FOR THIS NOT CARRY MY IMPORTANT DOCUMENT COMPANY ALSO MENTION IN FLIGHT TICKET INDIAN ALLOWS ITS GUESTES TO CHECK -IN UP TO 15 KG OF LUGGAGE PER PAYING PASSENGER I HAVE PAY 2 PERSON PAYMENT WHY SHOULD I AM CARRY ONLY 15 KG BECAUSE I PAY ALSO INFANT PAYMENT PLEASE ACTION TO AIR INDIA AND GIVE ME CLAIM FOR THIS AIR INDIA

Travelled On 03/05/2013 –
1. Unacceptable Crew Member’s attendance to elder passengers, suggestion submitted in written @ Flight.
2. Bag Misplaced @ Delhi.
3. Eight to Nine Voice Calls Received during the Stay @ My home Town. Five times lied that they have traced the Bag, still asking for Bag Details. Didn’t attend Voice Calls for At least Fifteen Times.
4. Bag traced Successfully on 22/05/2013.
5. Never attended to the Queries of Compensation and claim reimbursement procedures. Verbally accepted all terms of Refund of inconveniency caused and products purchased for attending personal and professional needs.
6. Mail was attended with partial gather of information. (In every Mail I have clearly Mentioned for Cost claim related to My action, just avoided the lines. My expectation was never a Yes but attending will make Me to plan accordingly. If the personnel are not properly trained to attend My queries then they could have asked the management and replied to email. Kindly avoid such replies on partial contain)
7. Bag returned was carrying Partially My personal Belongings (Needed to reach Vadodara) and rest Gifts (To My Home) so the detail of Courier provision was submitted in Written. Upset with attention to email.
8. Bag is annihilated to deny further Use.
Air India

I Michael Joseph Gallyot am a retired Air India staff. On 29 May I went to Chennai airport with my staff tkts for Flt AI-905 Maa/Dxb. However on reaching the counter staff referred the tkt to the duty manager who told me to wait till he gets clearance from the higher authorities on whether he can accept my wife and myself. Flight AI-905 of 29 May was an open flight, hence there was no problem of seat availability. We waited for almost two hours before the duty manager told us that he was unable to accept us on the Flt. And went on to explain that he will get into serious trouble if he were to accept our tkts (authentic AI 098 documents) for Flt AI-905 Maa/Dxb. Here I would like to say that during the course of this year I have travelled twice from Dxb/Maa on AI-906 and once from Maa/ Dxb with these very same tkts and I was accepted for the flight. What went wrong this time I just could not understand but what can a poor retired senior citizen do or tell a duty manager who refuses to honour an AI tkt on an Air india flight that was going light by about 40 seats?

It is truly incredible, inexplicable and totally unacceptable, because the world over is made to understand that there is only one national carrier and that is Air India. And yet an Air India tkt is not being accepted for travel on an Air India flight, what on earth is happening? I request the authorities to kindly set the records straight and please make up your mind have you all actually accepted the merger or do we still have a devide Air India/Indian Airlines? What ever the turmoil retired senior citizens like me should become your victims of malice.

Two tickets were booked by Air India from Mumbai to DXB and cancelled on 08.05.2013 through goibibo.com portal, Neither the portal nor Air India is willing to commit dates for refunds


Dear Sir

This is shocking not to say the least. Tickets were booked by your carrier and not by any other portal for transporting and hence payment was made to you. This shirking of responsibility is considered very seriously and please note the kind of terse response we get from you can be counter-productive for the airline company.

Once again we request you to kindly look into the matter and advise the status of payment immediately.



On Fri, May 31, 2013 at 2:43 PM, eCommerce <[protected]@airindia.in> wrote:

Dear Customer,
Since this booking is not through our website, we will not be able to assist you.
We request you to kindly get in touch with the office of issue for follow up.
Regards,
Ecommerce/ap



From: Balasubramaniam Iyer <[protected]@gmail.com>
To: hk ecomm <[protected]@airindia.in>
Date: 05/30/13 16:41
Subject: Fwd: REFUND Status Booking Ref:YNNP3A



Subject: Re: REFUND Status Booking Ref:YNNP3A

AI ticket no 098 [protected] and 951
----- Original Message -----
From: Balasubramaniam Iyer
To: Kumar
Sent: Thursday, May 30, 2013 3:32 PM
Subject: Fwd: REFUND Status Booking Ref:YNNP3A



[protected] Forwarded message[protected]
From: eCommerce <[protected]@airindia.in>
Date: Thu, May 30, 2013 at 3:03 PM
Subject: Re: REFUND Status Booking Ref:YNNP3A
To: Balasubramaniam Iyer <[protected]@gmail.com>


Dear Customer,

Kindly mail us your ticket number.

Regards,
E- commerce.KK



From: Balasubramaniam Iyer <[protected]@gmail.com>
To: [protected]@airindia.in
Cc: Kumar <[protected]@idbi.co.in>
Date: [protected]:52
Subject: REFUND Status Booking Ref:YNNP3A




Dear Sir/Madam

This is with regret that we note that our booking for the following passengers were cancelled on 8th May 2013 with the above mentioned reference, we have yet to receive the refund amount from the travel portal who claim that Air India has been holding the payment.

This is not in line with any good business practice for a major airline and immediately seek your intervention to release the same within 48 hours of this email. Failing which we will perforce resort to escalate the said issues not only with all forums we deem fit but also take our case to the media.
Passenger Name; Ramanathan Shivakumar
Sonali Shivakumar

Balasubramaniam R Iyer

I am Archana Manigandan I booked a flight (AI571--PNR--JEWEW) from chennai to mumbai timing 8.45pm. I received a call from air india help desk saying its been rescheduled for 9.50pm. I reached the airport at 8.40 and being new passesenger I was searching for the departure and atlast I entered at 9.00 pm. When I went to the counter they told me I was late and the officer asked me to contact the desk, I don't even have any baggage and its possible if they accept. When I approched the air india desk which is inside the airport they didn't even listen to my quiery. I apologized and beggedd I convinced them but no response. The person was very harsh and he asked me to leave the place, when I approched the higher officials they were also very rude and they didn't even stand and reply to my questions. Most of the time Air india flights getting delayed for which, being a customer we are not asking any compensation for our valuble time. Mistake happens that doesn't mean to say that they will not reschedule for next flight or give cancellation charges. I paid RS 9517 for the flight and they don't even have courtesy to answer me. Due to their cunningness I was not able to meet my husband who is above to fly from bombay to join his ship. Now I need to wait for next 8 months to see my husband...its very painful..I begged the executives nothing happened. Very much frustrated with the service. I am filing this complaint not only for my compensation, executive should treat the passesenger in a good manner. More than 4 times I contacted the Air India call center they simply put me on hold and saying nothing can be done..thats y I wanted to register this as my complaint. I hope I will get some resolution.

Dear Sir/Madam,

On the 25/04/2013 a Booking was being done Online for the undersigned for Mumbai to Jamnagar for 3rd May 2013. Each time after giving the card details, without going through the OTP process we were being thrown out with the remark 'Error on page please try again'. Since it was an emergency booking and few seats available, we kept trying 4 times we were thrown out in the same way as above. it is very difficult to contact the Airline people on phone, as they flatly refuse to talk, giving further numbers which are always engaged.
Thus the Airline has charged the undersigned to his American Express Banking Corpn. credit card (copy attached for ready reference)
four times for a ticket that was never issued by them. We did not get a single E-Ticket on our email id and yet they have wrongly charged us. Without the PNR it was not possible for us to check online.
Trust you will strongly take up the matter and help us get a refund for Rs.20,534/-

Thanking you,
Yours faithfully
Vikram R Doshi
Email ID: [protected]@amritlal.in

I had booked an Air India flight on 3rd march 2013 from New Delhi to Bhopal. The ticket was booked for 19th April 2013 departure. However, on 14th April I received a phone call from AirIndia that this flight was postponed. I had to cancel my ticket (on 14th April itself) as the postponed flight timings were not suitable to my itinerary. The AirIndia executive also told me that I am eligible for 100% refund as Air India was at fault.
I had to mail my ticket details (listed below) to an e-mail id provided. I got a reply back on 15th April from Air India that my refund is being processed and I shall receive it within 15 working days.

Today is 6th May 2013, and I am still waiting for my refund. AirIndia refund section telephone numbers are either busy or no one attends to the calls. How can I get my refund back?

Electronic Ticket number (Passenger 1):[protected]
Electronic Ticket number (Passenger 2):[protected]
Web reference no.: AIBE7431967

Flight : AI 634

Airline booking referenc : YK1Q9

Ticket booked via: ICICI DEBIT CARD

Regards,
Aniruddha Sengupta
[protected]