Submit a Complaint
Claimed

Air India Complaints & Reviews

www.airindia.com
1
Updated: Jun 20, 2025
Complaints 3173
Resolved
295
Unresolved
2878
Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Air India

Having problems with Air India?

File a complaint and get it resolved by Air India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Airlines
Air India

Recently resolved complaints

View all complaints

Most useful reviews

Featured stories

Air India reviews & complaints page 148

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
shanuazeez
from Mumbai, Maharashtra
Sep 7, 2013
Report
Copy

Worst Staff Behavior/No REFUND/STOLE FULL MONEY

Name: Mrs. Ameena Azeez

Ticket no. AIBE9155398

PNR : Z5F1E

I can guarantee this is worst customer service person in the airport for any airline. Could a higher official or Manager handle this complaint & Refund.

Name is Mr. Sukumaran & Mr. Gangadaran. Attached is the photo of the Air India customer personal and the ticket details. Such impolitely handled with abusive language...
+2 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
A
akash kumar gupta
from Gurgaon, Haryana
Sep 1, 2013
Report
Copy

Cheating by AI representative on Transfer tkt

Address: New Delhi, Delhi

Dear Sir/Madam, With due respect, i would like to draw your attention towards injustice happened to me .I was travelling from Delhi to Kolkata on 20/08/2013 on flight no: AI0020 under tkt no.[protected]. Due to heavy rain in Delhi on that day i got stuck in heavy traffic. I got call from your Air India representative having phone no [protected](AI representative phone no.) that whether i want to travel or not (as i checked in through...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
kalyanam1977
from Gurgaon, Haryana
Jul 24, 2013
Resolved
Report
Copy
Resolved

CLAIM OF COMPENSATION FOR NOT INFORMING THE DEPARTURE TIME CHANGE AND IMPROPER GUIDANCE BY THE OFFICIAL IN AIRPORT

DEAR SIR/ MADAM,

I HAVE SUBMITTED THE CLAIM REQUEST TO THE COMPANY THROUGH MAIL. TILL DATE I HAVE NOT RECEIVED ANY CORRESPONDENCE. THE SAME CLAIM I HAVE PASTED HERE. KINDLY MAKE ARRANGEMENT FOR THE CLAIM. THANKING YOU.

KALYANASUNDARAM B



CLAIM OF LOSS AND COMPENSATION

From

B Kalyanasundaram

Canara Bank

Shahganj, Aurangabad...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
rohitmedhi
from Delhi, Delhi
Jul 23, 2013
Resolved
Report
Copy
Resolved

Fraud Cargo Packers

Address: Delhi
Website: www.airindiamovers.com

As transportation of household good is a big concern during relocation for everyone and same even happened to me. So while checking for good movers and packer in the internet, I came across this packer by the name Air India Cargo Movers and Packers from Mahipalpur, Delhi. So I called to Mr B N Joshi([protected]), manager of the company. He asked for a physical verification of the items inorder to give us the quotation. And next day he came...
+5 photos
Helpful
Found this helpful?
1 Comment
Report
Copy
F
fyzal53
from Ottappalam, Kerala
Jul 21, 2013
Resolved
Report
Copy
Resolved

Travel not permitted

Address: Saboor Manzil, Feroke Petta, Kozhikode, Kerala

Dear Sir,
I purchased 2 return air tickets (for my son and me) online directly from official website of Air India for traveling to New Delhi from Kozhikode on 21 July 2013 and to return on 24 July 2013 (Booking Ref: JH9V6 and Web Ref: AIBE8051060). However, when we arrived to check-in the counter staff said we cannot travel since one ticket number is not being availed. Although the Duty Manager and the staff confirmed that it was...
Helpful
Found this helpful?
2 Comments
Report
Copy
A
amol.lebron
Jul 18, 2013
Resolved
Report
Copy
Resolved

A nightmarish experience on Air India flight – family off-loaded from the flight: case at the consumer forum

Address: Delhi

I would like to lodge a formal complaint against the treatment meted out to me and my family, and the extra amount that I was made to pay.
I had checked with Air India’s safdarjung airport office in New Delhi whether the airlines will allow us to take our small pet (Pekinese breed) with us in-cabin. In two visits, we were told that it is allowed subject to the pilot giving the permission. I therefore booked my family and the pet...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sumitha tina
Jul 10, 2013
Resolved
Report
Copy
Resolved

Request for refund

Address: Tamil Nadu

Hi,
My name is Thangam d/o Sangardas, Booking reservation number :7I7L3S & Airline confirmation number (s) : Air India Limited Z8WEL had booked my Air India flight from Chennai to Singapore on 02/07/2013 boarding time at 13.15pm there was 10 traveller including the children in a group and we was there on time around 11.45am at the airport.Last check in time at 1.00pm before flight,Kindly see attached file!!! There was noone at...
+3 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sandip Bhattacharya
from Palghat, Kerala
Jul 8, 2013
Report
Copy

Damage of luggage and deny compensation

Website: www.airindia.com

Reference: Singapore to Delhi on AI381/29 Jun 13

My luggage (2 in number) was missing and was delivered after lodging a complaint on the next day afternoon when I realized that the locks were broken for both the luggage in such as way that I can use the lock again. One luggage is a VIP hard case, which costs me 6000 INR and another luggage (jumbo type) cost me 3000 INR. When I registered a complain with the airline they promised...
Helpful
Found this helpful?
2 Comments
Report
Copy
D
DINESHSINGAL
from Mumbai, Maharashtra
Jun 21, 2013
Report
Copy

CHARGE TO WEIGHT

Address: Thane, Maharashtra

I BOOK A TICKET TO AIR INDIA THRU A AGENT BUT I AM GOING TO TRAVEL THEN I HAVE 2 BAGS THE TOTAL WAIT IS 35 KG BUT AIR INDIA TELL WE CARRY ONLY 15 KG PER PERSON BUT I PAY TWO TICKET CHARGE ONE IS ADULT AND ONE IN INFANT THE TOTAL COST IS 4746 AND PNR NUMBER IS AI-YYM9X NAME IS SONAL JAIN SECOND NAME IS DEV INFANT I AM GOING TO COUSTMER ENQUIRY THEN ONE LADY IS AVAILABLE SHE TOLD ME U GOING TO DUTY MANAGER BUT NOT ANY DUTY MANGER IS AVAILABLE....
Helpful
Found this helpful?
Write a comment
Report
Copy
R
rb0008
from Kakinada, Andhra Pradesh
Jun 8, 2013
Report
Copy

Baggage Misplaced

Address: Vadodara, Gujarat

Travelled On 03/05/2013 –
1. Unacceptable Crew Member’s attendance to elder passengers, suggestion submitted in written @ Flight.
2. Bag Misplaced @ Delhi.
3. Eight to Nine Voice Calls Received during the Stay @ My home Town. Five times lied that they have traced the Bag, still asking for Bag Details. Didn’t attend Voice Calls for At least Fifteen Times.
4. Bag traced Successfully on 22/05/2013.
5. Never...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Michael joseph Gallyot
Jun 1, 2013
Resolved
Report
Copy
Resolved

Refused acceptance on Flt AI-905

Address: Chennai, Tamil Nadu

I Michael Joseph Gallyot am a retired Air India staff. On 29 May I went to Chennai airport with my staff tkts for Flt AI-905 Maa/Dxb. However on reaching the counter staff referred the tkt to the duty manager who told me to wait till he gets clearance from the higher authorities on whether he can accept my wife and myself. Flight AI-905 of 29 May was an open flight, hence there was no problem of seat availability. We waited for almost two...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
bolan009
from Mumbai, Maharashtra
May 31, 2013
Resolved
Report
Copy
Resolved

Refund of cancelled tickets

Address: Mumbai Suburban, Maharashtra

Two tickets were booked by Air India from Mumbai to DXB and cancelled on 08.05.2013 through goibibo.com portal, Neither the portal nor Air India is willing to commit dates for refunds


Dear Sir

This is shocking not to say the least. Tickets were booked by your carrier and not by any other portal for transporting and hence payment was made to you. This shirking of responsibility is considered very seriously...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Archana Manigandan
from Chennai, Tamil Nadu
May 30, 2013
Resolved
Report
Copy
Resolved

Air India executives were rude, Unable to see my husband next 8 months helpless

Address: Chennai, Tamil Nadu

I am Archana Manigandan I booked a flight (AI571--PNR--JEWEW) from chennai to mumbai timing 8.45pm. I received a call from air india help desk saying its been rescheduled for 9.50pm. I reached the airport at 8.40 and being new passesenger I was searching for the departure and atlast I entered at 9.00 pm. When I went to the counter they told me I was late and the officer asked me to contact the desk, I don't even have any baggage and...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
rangudyan16
from Pune, Maharashtra
May 28, 2013
Report
Copy

Charged without issuing ticket -4 times

Address: Mumbai City, Maharashtra

Dear Sir/Madam,

On the 25/04/2013 a Booking was being done Online for the undersigned for Mumbai to Jamnagar for 3rd May 2013. Each time after giving the card details, without going through the OTP process we were being thrown out with the remark 'Error on page please try again'. Since it was an emergency booking and few seats available, we kept trying 4 times we were thrown out in the same way as above. it is...
+2 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
A
asgasg
from Delhi, Delhi
May 6, 2013
Report
Copy

NO REFUND AGAINST CANCELLATION

Address: Delhi

I had booked an Air India flight on 3rd march 2013 from New Delhi to Bhopal. The ticket was booked for 19th April 2013 departure. However, on 14th April I received a phone call from AirIndia that this flight was postponed. I had to cancel my ticket (on 14th April itself) as the postponed flight timings were not suitable to my itinerary. The AirIndia executive also told me that I am eligible for 100% refund as Air India was at fault.
I...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
Neoxy
from Bengaluru, Karnataka
Apr 15, 2013
Resolved
Report
Copy
Resolved

cancellation of ticket

Address: Maharashtra

I have booked a connecting flight from delhi to mangalore via mumbai. The initial flight from delhi to mumbai was in air india, which had been delayed by 45 min. In mumbai when I had to change flights for mumbai to mangalore which is in air india express, I ws not allowed in the domestic terminal citing that I was late even though I had reached there 45 min in advance.

-Rahul...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
doc.ahmediqbal
from Lohaghat, Uttarakhand
Mar 29, 2013
Resolved
Report
Copy
Resolved

Seat allotment

Address: Delhi

This is with reference to the reference number WB-IDEL[protected] wherein I lodged a complaint regarding the allotment of seat in AI 127 dated 29 03 2012 for the ticket number 098-[protected] . DEL-ORD.


I had checked in via the Air India website (at round 0830 Hours on 28/03/2013) online for my parents for that flight (more than 16 hours in advance) so that we could get a good seat but despite this we were allotted the...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Ruby£
from Mumbai, Maharashtra
Mar 18, 2013
Resolved
Report
Copy
Resolved

Travel certificate by air india

Address: Chandigarh

I travelled from chd to Banglore as on 6th jan 2013 by air inaia .i need travel certificate for this travel.i tried to search abt the path to claim for a travel cerficate but i failed.tried on the toll free no but not in use.now please guide what to do

Gurpreet
[protected]...
Helpful
Found this helpful?
4 Comments
Report
Copy
V
varsalodha
from Kolkata, West Bengal
Mar 13, 2013
Report
Copy

wrong information given on my bookings

Address: West Bengal

Dear Team,

This is a peculiar case, wherein I tried to book my tickets online from Kolkata to Udaipur on the 9th july, but somehow the webpage showed an error, I called up the customer care department and the executive informed me that the tickets haven't been booked. I called the customer care twice to be sure, being on hold for an approximately 2 hour period in total and both the times i was informed that the tickets...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Renu Dahiya
from Noida, Uttar Pradesh
Feb 26, 2013
Report
Copy

Boarding

Address: Gautam Buddha Nagar, Uttar Pradesh

Hi,
I had booked an Air India flight AI-9601( tickets no. 098-[protected]/01/03) tickets from Delhi to Port Blair via Bhubaneswar for 26 February, 2013 with my 1.5 yr daughter and husband. I had booked it online and it was confirmed ticket I had in hand. I arrived at airport on time.I reached on the airport at 4.10am and flight timing is 5.30 am mentioned on my Ticket. Wasn’t it weird that when you have a confirmed e-ticket in hand...
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Airport Wings
1
(23)
Yatra Online / YatraTrip.in
4
(2580)
MDV Aviation Services
2.5
(4)