Air India Complaints & Reviews

I have booked 6 tickets for my family from Gwalior to Delhi for journey date 29 may 2011 vide PNR NO Y6NSQ,Web ref AIBE752282 for flight no.AI 422 in Rs.17010/- after having boarding pass the air india staff told that your booking has been refunded as showing by our system. When we have not requested for the refund, then We have to take fresh tickets from the counter in Rs.19800/- and performed journey on same seat no as were booked earlier. After long efforts from AIR INDIA they found by mistake of staff your tickets have been wrongly refunded and had refunded 17010/- against the claim amount 19800/- there fore we request that why should we pay excess amount Rs.2790/- when we researved our ticket well in advance.Rs.2790/- excess paid for refund is requested.
customer RAJEEV SAXENA,[protected], Email [protected]@licindia.com

Air india is offering Gist on scratch card during flight. There a wrist watch of brand "Paul Phillippe" has been offered against Rs. 599, which I had collected from AirBazar at Delhi airport on 04 July 2011. But, on returning, I found, there is no such brand with this spelling. I seach for the make, country and serial no. on the watch, which was absent. So, i feel I have been cheated by Air India, a reputed Airlines, and I am sure, a no. of airway passenges are geting fool by this Airlines, which should be stopped.

I had cancelled my ticket on 23rd May 2011. I've received my refund still. I've mailed them on their ecommerce site as asked by customer care to no avail. Ticket Details

Flt AI804 Tue, 31 May 2011, 05:45 Bengaluru - Delhi
Ticket No. 098-[protected]

Booking was done online through Airindia website.

Regards
Kartekay Sharma
[protected]@gmail.com

I was booked online Two air Tickets (Dubai-Kolkata Journey dt.30.09.2011) PNR: Z5Y2T and (Kolkata-Dubai Journey dt.11.11.2011)PNR:Z5T1J. But unfortunately for my personal reasons, I had cancelled my both tickets through Air India Kolkata office. They had asked me to send a mail for refund amount. So, as per their advice I was mailed to [protected]@airindia.in on dated 24.06.2011, 28.06.2011, 29.06.2011 and 05.07.2011 with some queries and also I am trying to these phones numbers [protected]/75 for several times. Till today nobody attended my telephone and answered my email. Although, money have not refund into my Credit card account.
I am residence at UAE Sharjah. This is my very very bad experience with Air India as I was booked Air India Tickets.

My Mail id.: [protected]@yahoo.co.in
and surendranath.[protected]@petrofac.com
My Mobile no.:[protected]

I have cancelled my wife and child's online ticket booking and Emailed Air India for refund on 06 June 2011. I have not rrecieved any response from Air India. I am calling everyday Air India but no one answering the telephone. Please help.

Travelers Name:
VIJNHA PRASOOTHAN
PARTHIP PRASOOTH
Booking reference no (PNR): YETC1
Web Reference: AIBE346089
Issuing Airline: Air India Ltd.
Issued date: Mon, 4 Apr 2011

Thank you in advance.
Prasoothan
[protected]
[protected]@gmail.com

I had booked e ticket (Y1L2J) on Air India flight AI 506 for 10th June 2011 from Dehi to Bangalore. On the date of jouney I was informed by Air India that my flight was cancelled. I confirmed the cancellation by calling Air Indias toll free number and also through flight status from AIs website. As I am a central government employee and it is mandatory that I should travel by AI only on my official tours, I requested them to make alternate arrangement.But they informed me that as I had booked an e ticket I should myself try to get alternate arrangement through net. When I tried for alternate booking for the same day AI was not accepting any bookings. Hence I was forced to travel by a Spice Jet flight by incurrring an expenditure of Rs. 5000. However my ticket fare of Rs. 5214 for the cancelled flight has not been refunded. My efforts to contact AIs online booking help desk failed as no body is lifting the phone. Even for my mails sent to ecommerce @airindia.in, there is no response. Thus I have neither received any refund nor any communication in this regard. Please help me in getting refund of ticket fare

MN Ramesh
[protected]@gmail.com

Hello Sir,
I had booked tiket for Singapore from Air Indai for journey date 07/05/2011 and flight was cancelled on consequtive daya on 07/05/2011 and 08/05/2011 which forced me to book cancel the ticket and choose other options.
But till as on date refund for the same is not made and no satisfactory answer are given as ticket is booked online.
Plese Help.....

Hi, i cancelled an Air India ticket (IND-SIN), more than a month back, however, i haven't received the refund amount. I made the payment through credit card.
Could you please look into the matter?
Booking reference no (PNR): HB7BT
Web Reference: AIBE630575

I've been trying to call the air india customer care, however, either no one answers the phone, or the phone is engaged.

Ashish Khattar
(+[protected]

DEAR SIR,
I HAD BOOKED AIR INDIA TICKETS FROM DIMAPUR TO DELHI VIA KOLKATA FOR TRAVELLING ON 30 APR 2011.ON THE DAY OF JOURNEY, AFTER ENQUIRYING FROM AIR INDIA CUSTOMER CARE I FOUND THAT ALL THE FLIGHTS OPERATING BETWEEN KOLKATA AND DELHI HAVE BEEN CANCELLED DUE TO INDUSTRIAL UNREST(STRIKE). THEREFORE ,I CANCELLED MY TICKET FROM KOLKATA TO DELHI AND BOOKED TICKET ONLINE IN SPICEJET FOR RS 5009/-.
BUT AT THE LAST MOMENT AIR INDIA FLIGHT FROM DIMAPUR TO KOLKATA HAD BEEN RESHEDULED & GOT DELAYED ALMOST BY TWO HOURS AND TOOK OFF AT 1520 HRS FROM DIMAPUR AND REACHED KOLKATA AIR PORT AT 1730HRS DUE TO WHICH I MISSED MY CONNECTING FLIGHT TO DELHI I.E SPICEJET FLIGHT .I ALSO GAVE EXPLANATION AT SPICEJET COUNTER REGARDING MY BEING LATE AND REQUESTED THEM TO ADJUST ME IN THEIR NEXT FLIGHT BY CHARGING ME THE FARE DIFFERENCE BUT THEY DIDN'T AGREED ON THE PRETEXT THAT I BOUGHT THEIR TICKET ON DEFENCE DISCOUNT. AS A RESULT OF WHICH I LOST AN AMOUNT OF RS.5009/ WITHOUT HAVING ANY FAULT OF MINE. FINALLY I DID SPOT BOOKING IN JETAIRWAYS AND REACHED DELHI.
IN VIEW OF THE ABOVE KINDLY SUGGEST ME, CAN I ASK FOR A COMPENSATION FROM AIR INDIA OR ATLEAST THE FARE OF MY UNUTILISED TICKET(SPICEJET) I.E RS 5009/-
. I HAVE ALSO GOT IT ENDORSED ON MY AIR INDIA TICKET FROM THE AIRPORT AUTH THAT THE FLIGHT FROM DIMAPUR TO KOLKATA HAS GOT DELAYED AND RESHEDULED AT 1510 HRS .IAM SENDING YOU COPY OF ALL THE TICKETS AS ATTACHMENT WITH THIS LETTER FOR YOUR PERSUAL.
I WILL BE GRATEFUL INCASE MY COMPLAINT CAN BE ANSWERED AS SOON AS POSSIBLE AT THE BELOW MENTIONED EMAIL ID.
THANKS AND REGARDS,
BIKRAMJEET SINGH
EMAIL:[protected]@rediffmail.com

Dear sir/madam
i made a booking in air india online for a single journey from dubai to chennai on 21st feb 2011(journey date on 26th march 2011).I wanted to amend my travel date online but i couldnt.Air India asked me to do the amendments online by sending an email to www.ecommerce.in.no reply for my email till date.but i amended it and rescheduled it to 6th april 2011 in Chennai-Egmore office and later the booking was cancelled in egmore-chennai air india office.the reservation agent said he has cancelled only the booking and i can reschedule the ticket on a future date.but my journey is cancelled and i dont want to book it anymore.so i requested them to refund the ticket money to my credit card from which i booked the ticket.Air india said i have to send a request to www.ecommerce.in by email.but no reply from them till date.i have sent so many mails to [protected]@airindia.in as per Chennai egmore branch advice and till date no replies.I did ask the person on the phone if I can come to the chennai office and cancel the ticket and process the refund.The lady named Ms.Preethi said no need and she asked me to send the request by email to her email id and www.ecommerce.in.Till date no replies.So i went to Air India office-egmore,chennai to check on this.none of the officers know what to do.i would have met atleast 5 officers including the senior duty officer who cannot give the right information after spending 2hours with them.This is the quality of service in Air india.no body is bothered about the customer complaints and how can expect the citizens to use their carriers instead of private aircrafts where they have 24 hours customer support.Even with railways department,I have done so many bookings and cancellations online,but never faced any difficulties and their online booking is wonderful.The worst online service i have ever seen is air India and Air india staffs chennai-Egmore).Because staffs are not bothered about increasing the revenue for the government,not bothered about retaining the existing customers but they are proud to say that they are government servants.Shame on them.It happens only in India.
I am posting this complaint here because i am tired of fighting for my refund with Air India which is very lethargic in service.The most funny thing is they have displayed a wrong telephone number in the Air India website.And if you call the correct number also nobody will pick up the phone.This is more than enough to learn how air India serves the privileged citizens.Well I have furnished my ticket details here.Let me see what happens.

NAME:RAMPRASAD PERIASAMY
DEPARTURE AIRPORT:DXB-DUBAI(U.A.E)
ARRIVAL AIRPORT:MAA-CHENNAI
E-TICKET NUMBER:[protected]ORIGINAL BOOKING)
E-TICKET NUMBER:[protected]AMENDED BOOKING)

RLOC AI-HH466

MY BOOKING WAS CANCELLED AT 12.45 PM ON 05/04/2011 AT AIR INDIA OFFICE EGMORE,CHENNAI(STN CODE-8075).
BUT MY MONEY WAS NOT REFUNDED TO MY CREDIT CARD YET.SO PLEASE LOOK IN TO THIS ISSUE AND HELP TO TO SORT OUT THIS.

My Complaints
My money not refunded even after 1month from cancellation
Air India Chennai-Egmore office staffs are not aware of the procedures
No uniform system
Air India website is not dynamic
No proper head in Egmore-chennai office to guide the officers when conflict arises

I highly regret to inform you I have not received any information in regarding to the below matter till today since 11/06/2011 from your end and the amount have not been credited to my account till today. Your customer care numbers are also no giving any response they ask to to contact the on[protected]the number is dead for last 8-9 days) and other number[protected]in this number no one is picking the line it is continuesly ringing)

If you do not have any time to solve the problem then you have to close the organisation immediately.

Please resolve the matter at the earliest and refund the amount which was wrongly deducted by you while booking the ticket along with the Interest of 24%

Raj Kumar Lakhotia
[protected]@yahoo.com

Sat, 11/6/11, Dilip Jain <[protected]@yahoo.com> wrote:

From: Dilip Jain <[protected]@yahoo.com>
Subject: Non Receipt of Fund
To: [protected]@airindia.in
Cc: "Dilip kochar" <[protected]@yahoo.com>
Date: Saturday, 11 June, 2011, 4:33 PM

On 07.06.2011 I was trying to book ticket for Flight No.AI773 Kolkata - Mumbai for 08.06.2011 in the Name of Raj Kumar Lakhotia by Online and unfortunatly the Rs.8618/- was deducted from my account vide REFERNCE NO. BIL/[protected]/INDIADEAS.COM LTD/AIR shown in my Bank transaction but ticket was not issued.

Regarding the same I have talked to your Call Center and they have confirm that PNR was not generated and I have not received any confirmation mail or SMS for the same so the payment will be credited in my account with in 48 hours and if you want to book the ticket you can book the ticket after 3 hours due to technical problem on the website.

I again booked the ticket in the same name & same flight and PNR was generated by the system and the Rs.8618/- was deducted from my account vide REFERNCE NO. BIL/[protected]/INDIADEAS.COM LTD/AIR shown in my Bank transcation and passanger had been traveled.

More then 4 days have passed till dated the amount is not credited. Now i request you to please refund amount for which the PNR was not generated.

Raj Kumar Lakhotia

I have cancelled two tickets on 27-APR-2011, which was booked for travelling from singapore to india(delhi) and india (delhi)to singapore

PNR Number: Booking reference no (PNR): J53XH
Ticket Number:098-[protected]
Name: Avnish Yadav

Till now i have not got my money, even though i have chased and called each and every days, every time i got ansswers that this will refund in 15 days or please contact [protected]@airindia.in, no customer support no ansswers nothing is happening. Please help me in this asap.

Dear Sir/Madam,

I booked flight ticket from Delhi to Imphal in the month of April 2011 for Delhi (DEL) to Imphal (IMF) for Air India flight AI889 scheduled for depurture on 02 May 2011. But the flight was cancelled by the airlines due to their strike. Upon enquiry on 5/5/11 to their toll free number, I was informed that I would get the refund in two weeks. I also wrote an email to ecomerse as instructed. After 3 weeks, I was informed that it will take a month. Today after 43 days, enquired again. I was given the contact numbers[protected],5. both of which are not working not working. My email had not been replied nor acknowleged so far.

Is this the normal way of functioning? How do I know the money will be refunded? Will the Airlines pay me interest charges? Can you suggest the next step for me?

Sincerely,
Roshyama

Have not received any resolution for below compliant.
sonia.sh on Aug 26, 2010


Refund & Strict action
June 27 : The problem started the day there was some online issue with Air india express website when we were trying to reschedule the booking( of my brother – Amit Sharma ) because of personal emergency but were unable to do so due to website issue. Booking details given below
Name - Amit Sharma
PNR - ix07752584
Sector - del – Mumbai
Travel date & Time – June 28th, 2010 & 9.30 am
A day before I tried for hours all the customer service numbers of air india & Air india express. To my surprise that Air india staff does not have any knowledge of how air india express work. All of them keep giving me phone numbers only of one or the other office. Infact I have spoken to duty mangers of air india & Air india express but both of them denied helping. The situation was very harassing. Finally, I marked an email to customer care for immediate help.
July 21 : After many exchange of emails & calls customer service figured out that the mistake was from there side & they will reschedule as per details sent by me.
August 5 : I went to the Air India office for rescheduling. They refused to reschedule

Mumbai - Delhi 29th or 30 Oct reason - stating sector can not be changed of rescheduling.
Del Mumbai 8th Nov Reason - refused stating validity is till 30th Oct.

Ticket is waste for me in case not rescheduled on above mentioned dates.

Solution we are looking for

1.Refund of entire money or reschuling of ticket as per below details without any extra charge.
Mumbai - Delhi 29th or 30 Oct or
Del Mumbai 8th Nov

2.Airlines should pay penalty ( Rs 5000 )for harassing & not helping us on time.

I have all communication from airlines in written to show as facts if required.

Looking forward for solution of this.

Sonia
sonia1.[protected]@gmail.com

Sir,
I had booked AI flight no. 9808 from jabalpur to delhi through cleartrip.com. As my final destination was chandigarh, acd the above flight was scheduled to reach delhi at 14:55, i booked Go- Air flight no G8-144 scheduled to depart at 17:40 hrs(Trip ID [protected]). My flight to delhi was delayed by 3 hrs and reached delhi at 18:45 hrs and I could not catch the next flight so I got it cancelled.I went to New delhi through metro(Rs. 80/), then ISBT and took volvo bus (fare Rs 475)for chandigarh. As per cleartrip terms and conditions, Rs. 1050 have been deducted from my refund amount. I request you to ask Air India to pay me this amount(Rs. 80+475+1050=Rs.1605/) as i was harrassed by the delay in flight. Also, upto 15:00 hr, the AI call center was giving the status of the flight as "on time" while jabalpur airport no. of Air India were no reply. When i insisted on lodging a complaint, the staff at jabalpur airport refused to take any complaint and asked me to lodge it online.

I have requested Air India compensate me suitably for the inconvenience caused to me through online complaint on airindia.in and the reference number given to me is [protected] .
Hoping for a prompt action pl.
Ratna Thakur
Chandigarh Ph[protected]

very bad experience..avoid this airline

sir,i had booked a ticket in indian airlines for srinagar delhi & delhi bagdogra 0f 30/04/2011& 31/04/2011.but at last moment i had to cancell the ticket due to strike & i booked ticket in kingfissher & jet airways.i was informed by delhi toll free no. that ltc-80 rate for srinagar was Rs 6408/-on 30/04/2011.& delhi bagdogra was Rs 10360/-.but when i return back to srinagar on 02/06/2011,i asked the city office to give me the rate of ltc 80 for the jeorney then now they have given the rate is 6508/- for srinagar delhi & for delhi bagdogra is Rs 7580/-.
kidly give me correct rate of the route.also intimate me the ltc 80 rate of bagdogra delhi & delhi sringar.so that i can summit the claim.i do not know why indian airlines is not putting the latest rate on the site to avoid such problem.thanking u in anticipation.
from ---prabhat chandra jha.
commandant C.R.P.F.

Booked two tickets HYDERABAD to Abu Dhabi sector for travel on 2nd may, 2011. Due to AI strike, cancelled the flights. No refunds given eventhough promissed by them.
Total claim: 21,516 the actual cost of ticket plus the rerouting charges
NARRA VENKATA RAMANA
Ticket no:[protected]
Booking reference no (PNR): HGE39
Web Reference: AIBE535346
Issuing Airline: Air India Ltd.
Issued date: Sun, 24 Apr 2011

AI 51 / AI 945
BOOKED Mon, 2 May 2011, 21:15
Tue, 3 May 2011, 01:35
Hyderabad (HYD)
Abu Dhabi (AUH)

NAME OF PASSENGER : GAJULA LAKSHMI PUNNAMMA
Ticket no:[protected]

Booking reference no (PNR): J352Y
Web Reference: AIBE546681
Issuing Airline: Air India Ltd.
Issued date: Mon, 25 Apr 2011


AI 51 / AI 945
BOOKEDMon, 2 May 2011, 21:15
Tue, 3 May 2011, 01:35
Hyderabad (HYD)
Abu Dhabi (AUH)

hi,
they are changed my flight amd timing without any information first they given flight no.

ONWARD (New Delhi - Hyderabad) Total Journey Time : 2hr 00min

Air India
AI - 544 New Delhi Hyderabad Duration Airline PNR Confirmed
13:35 Tue 07 Jun 11
IGI Airport 3
15:35 Tue 07 Jun 11
Rajiv Gandhi Intl Airport 2 hrs 00 min HT6PG

then when i am reach the airport then they will give me ticket of flight

Your reservation

*
Web reference
AIBE797232
*
Booking reference
HT6PG
*
Name
"Trip to Hyderabad, India in June"
*
Creation date
Wed, 25 May 2011
*
Status
Booked

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Trip

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AI 839
Tue, 7 Jun 2011
16:50
19:00
Delhi
Hyderabad
view
and not giving proper answer please tell me what to do

I am very unsatisfy with the customer care.I had booked online four tickets from Amritsar to Sharjah on 20 may 2011 with the web refrence no.AIBE743324 in the name VARINDER PAL SINGH Ticket no.[protected] and ARCHNA SINGH,AMANDEEP,KARANPAL SINGH.The AMRITSAR TO SHARJAH flight cencelled by air india.This ticket has now been canceled through AIR INDIA office sector 34 CHANDIGARH on 30th of May.I would like the refund to be credited back to my credit card account.The eticket no.was VARINDERPAL SINGH[protected]
MRS ARCHNA SINGH[protected]
MS AMANDEEP [protected]
KARANPAL SINGH[protected]

VARINDER PAL SINGH
33 BANK COLONY
FEROZEPUR CITY
[protected]