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Updated: Apr 21, 2025
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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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N
nvramana
Jun 7, 2011
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FAILURE TO REFUND

Address: Hyderabad, Andhra Pradesh

Booked two tickets HYDERABAD to Abu Dhabi sector for travel on 2nd may, 2011. Due to AI strike, cancelled the flights. No refunds given eventhough promissed by them.
Total claim: 21,516 the actual cost of ticket plus the rerouting charges
NARRA VENKATA RAMANA
Ticket no:[protected]
Booking reference no (PNR): HGE39
Web Reference: AIBE535346
Issuing Airline: Air India Ltd.
Issued date:...
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H
hites42
from Mumbai, Maharashtra
Jun 7, 2011
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flight time changed without information

Address: New Delhi, Delhi

hi,
they are changed my flight amd timing without any information first they given flight no.

ONWARD (New Delhi - Hyderabad) Total Journey Time : 2hr 00min

Air India
AI - 544 New Delhi Hyderabad Duration Airline PNR Confirmed
13:35 Tue 07 Jun 11
IGI Airport 3
15:35 Tue 07 Jun 11
Rajiv Gandhi Intl Airport 2 hrs 00 min HT6PG

then when i am...
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V
VARINDER PAL SINGH
from Chennai, Tamil Nadu
Jun 7, 2011
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REFUND OF AIR TICKET

Address: Ferozepur, Punjab

I am very unsatisfy with the customer care.I had booked online four tickets from Amritsar to Sharjah on 20 may 2011 with the web refrence no.AIBE743324 in the name VARINDER PAL SINGH Ticket no.[protected] and ARCHNA SINGH,AMANDEEP,KARANPAL SINGH.The AMRITSAR TO SHARJAH flight cencelled by air india.This ticket has now been canceled through AIR INDIA office sector 34 CHANDIGARH on 30th of May.I would like the refund to be credited back to...
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M
murthy_ksn
Jun 6, 2011
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Refund of Cancelled Air Ticket of Air India/Indian Airlines

Address: Andhra Pradesh

Dear Sir

I am an NRI. My issue is about non-refund of cancelled IA Ticket. Please see e- mail sent to them. I am not getting response despite reminders. I AM UNABLE TO SEND THE ATTACHMENT SENT WITH E-MAIL BELOW, BECAUSE OF SIZE RESTRICTIONS. APPRECIATE IF REFUND IS MADE URGENTLY AS TICKET WAS CANCELLED MORE THAN 3 MONTHS BACK. THANKS AND REGARDS

From: kambhampati srimannarayana murthy <[protected]@yahoo.com>br...
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V
viks_20feb
from Patna, Bihar
Jun 3, 2011
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Online ticket booking

Address: Patna, Bihar

I booked six tickets in AI-467 for June 16, 2011 (Delhi to Kochi) amounting to Rs. 41010, from online ticket booking system of Air India. However, during the booking my account with ICICI bank has been debited by Rs. 41035 (Rs 41010 for ticket and Rs. 25/- for service provider) but ticket could not be generated. Now i am continuously trying to follow up with Air India but no body is helping me out.

Kindly suggest me what to...
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K
kirti nagia
from Delhi, Delhi
Jun 2, 2011
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Non Refund of cancelled flight fare

Address: North West Delhi, Delhi

Subject – Non refund of cancelled ticket fare

Sir/Madam,


We had got our tickets booked through internet and our schedule departure was on 8th May, 2011. However, due to the strike of Air India Pilots, our flight got cancelled and we were informed by the Customer Care Executive (Enquiry No. 1407) that the total amount will be refunded by Air India within 15 days time. However, 25 days have passed,...
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V
vnkarumat
from Pune, Maharashtra
Jun 1, 2011
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No Refund Given for Cancelled flight

Address: Mumbai City, Maharashtra

I had marked the below mail with scanned copy sealed by Air India Official to "[protected]@airindia.in" on 19-May-11 and i have not received a revert for the same.
============================================
D/A:

This mail is regarding the flight No: AI-657 ( Del - Calicut ) which was cancelled on 30-Apr-11

My Mother was scheduled to travel in the flight which got cancelled

Passenger...
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P
prabakar75
from Mumbai, Maharashtra
Jun 1, 2011
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No refund and irresponsible answer from customer care personals

Address: Bangalore, Karnataka

I have bokked e-ticket in air india through ICICI bank online banking (bil/[protected]/Siva che/Airindia_mici1 on 27/04/2011) for travel from chennai to singapore on 08th may'2011 (ai358)and return on 23rd may'2011 (ai347) through their website (www.Airindia.In) on 27th apr'2011 and due to name mistake the ticket was cancelled on 30th apr'2011 by sending request mail to [protected]@airindia.In as well as via customer care...
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T
tgnaushad
from Bengaluru, Karnataka
May 31, 2011
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refund of ticket cancellation due to pilot strike

I have made booking from Bangalore to Kolkata for 2nd May but due to the Pilot strike the flight was cancelled.

I have waited for a long time to get the refund and also called customer care many times but i have not received it till today.

Also i am very much displeased with the customer care service.

Could you look into it to get full refund of the ticket. Tickets details are mentioned below:br...
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B
bharatpuranik
from Bengaluru, Karnataka
May 25, 2011
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refund of airfare

Address: Vadodara, Gujarat

i have book a ticket from air india, ahmedabad to dubai with one stop at mumbai,,,,,,,,,, my emigration is in bombay,,,,,,,,,,, in the immigration cleareance is not done bue to ECNR stamp not in my passport, so i have to come back, at mumbai airport i conform with the office of air india about the refund of my airfair,,, they inform me k i have to contect my booking agency and told them to apply for the refund,, after some day they inform...
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G
grath2035
from Bengaluru, Karnataka
May 22, 2011
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LOST CHECKED IN BAGGAGE

I travelled from NeyYork (JFK) to Bangalore via New Delhi on 20th May 2011 with Air India flights details below:
New York to New Delhi - AI 102
New Delhi to Bangalore- AI 504
I had checked two pieces of baggages at JFK to received at Bangalore. I did not receive any of my checked in baggage at Bangalore and complained to Bangalore airport baggage care authorities. I was told that I would get my baagege in 1-2 days. But...
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J
jaingaurav1
May 17, 2011
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AVA befooled by misleading method of SALE

Address: Delhi

Dear Sir,

On the night of 12th May'2011, I happened to travel by Air India Flight AI 802 fromn Chennai to Delhi. On board, along with meals, I got a scratch card to win prozes. When I did scratch it, I was happy to know that I had won a watch worth Rs 4000 as the AVA Company claimed thew MRP around Rs 4000/-. However, they did not gave it absolutely free. I was charged a sum of Rs 599/- as handling charges. As they claimed...
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H
harishdanani
May 12, 2011
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COMPENSATION claim towards LOSS due to flight cancellations from TIRUPATI -HYD-OMAN- rejection

Dear sir/s

I am an NRI resident of MUSCAT OMAN since past 7-8 years
Myself & my wife had a return trip flight (26th april-29th april) confirmed bookings from Muscat to Tirupati by AIR INDIA which was cancelled due to PILOT strike & with lots of struggle & difficulties i was able to reach back to Muscat , but one day late , due to which i had to bear several losses (Rs 39,000 plus) details for which are explained...
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T
talksangeeta
from Mumbai, Maharashtra
May 10, 2011
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Waiting for Refund

Address: East Delhi, Delhi

Hi,
I was holding booking through e ticket (booking Ref. VT26NQ) by Air India Flight AI 601 for a journey on 29th April from Mumbai to Delhi. On 29th April due to Air India strike AI-601 got cancelled and the Airport Authority Officer stamped on my e-ticket for full refund with a verbal assurance by tomorrow morning full ticket amount will be transfer to your account. Please note that I am following it up since 30th of April and refund...
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V
Vijay Dhutale
May 8, 2011
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Air India Online booking refund against duplicate ticket

Address: Nagpur, Maharashtra

Dear Sir,

Please refer to below chain of mails sent to various email addresses given by Air India personals, however after a month of follow up I have not recieved a single reply, I am not sure if someone is even reading these mails, I would like to request you to look into this mater and help me to resolve it.

Hope I will get some solution here...

Thanking You,

Vijay Dhutalebr...
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T
timhennahenna
May 2, 2011
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teach them a lesson

Address: Gujarat

The Erring pilots of the Air India have to be taught a lesson , i mean by privatising the organisation within no time that is ony ultimate solution to teach them a lesson even though the passengers have not opting the air india nowadays, a day will come where in one day they will be n o where, even the air india is entertaining them, it is a national waste, since the private airlines like jet airways, the kinfgisher etc providing a clean,...
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R
rangers23424
from Jaipur, Rajasthan
May 1, 2011
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flight cancelled but no compensation paid

Address: South 24 Parganas, West Bengal

i was to travel from air india flight no. AI765 from kolkata to chennai on 27th april 2011. at around 4.00p.m when i was about to leave for the airport i got a message on my mobile that the flight has been cancelled and please call the customer care for other travel arrangements. when i called the air india customer care they confirmed me that the flight has been cancelled and they can shift me to the next day flight to chennai. i told them...
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V
vvsan97
from Aligarh, Uttar Pradesh
Apr 30, 2011
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Refund of cancelled ticket

Address: Bareilly, Uttar Pradesh

I had booked ticket for my collegue, Mr Hirendra Assudani in AI 850 from Pune to Delhi for 26 Mar 11. However i had called up Air India Customer Care (toll free number) and got this ticket cancelled (E Ticket[protected], PNR YFGS2) on 18 Mar 11.
I have tried calling all the relevant phone numbers provided by customer care operator but haven't been able get the refund back till now. I want that the refund may be deposited in...
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T
tarunpandit
from Jaipur, Rajasthan
Apr 30, 2011
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refund of money

Address: Barmer, Rajasthan

I have booked 2 tickets of airindia on 8 mar 11 through online booking for journey to be commenced on 12 and 13 mar 11 respectively. on 9 mar 11 due to official reasons i cancelled both the tickets which was confirmed by the airindia call centre and their city office of delhi. according to the fare rules if a cancel tickets 3 days prior to the journey an amount of Rs 500/ would be deducted from the fare amount. on 29 apr 11 i received the...
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N
neelam.sonia
from Vellore, Tamil Nadu
Apr 28, 2011
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GOODS STOLEN AND BAGGAGE TAMPERED

Address: Maharashtra

This is to bring to your notice that I travelled by Air India from Mumbai to Ranchi on 22nd April 2011 and on reaching home (Rourkela, around 4 hrs train journey from Ranchi) I was shocked to discover that my luggage had been tampered with. The polythene bags inside my suitcase were torn and my gold chain worth of Rs 7000 was missing.The saree worth Rs 2000 inside the the polythene bag was also cut as we believe some sharp object had been...
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