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Air India Complaints & Reviews

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Updated: Mar 30, 2026
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C
chandraprabhat
from Karad, Maharashtra
Jun 8, 2011
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Address: Srinagar, Jammu and Kashmir

sir,i had booked a ticket in indian airlines for srinagar delhi & delhi bagdogra 0f 30/04/2011& 31/04/2011.but at last moment i had to cancell the ticket due to strike & i booked ticket in kingfissher & jet airways.i was informed by delhi toll free no. that ltc-80 rate for srinagar was Rs 6408/-on 30/04/2011.& delhi bagdogra was Rs 10360/-.but when i return back to srinagar on 02/06/2011,i asked the city office to give me the rate of ltc 80 for the jeorney then now they have given the rate is 6508/- for srinagar delhi & for delhi bagdogra is Rs 7580/-.
kidly give me correct rate of the route.also intimate me the ltc 80 rate of bagdogra delhi & delhi sringar.so that i can summit the claim.i do not know why indian airlines is not putting the latest rate on the site to avoid such problem.thanking u in anticipation.
from ---prabhat chandra jha.
commandant C.R.P.F.
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    N
    nvramana
    Jun 7, 2011
    Resolved
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    Resolved

    Address: Hyderabad, Andhra Pradesh

    Booked two tickets HYDERABAD to Abu Dhabi sector for travel on 2nd may, 2011. Due to AI strike, cancelled the flights. No refunds given eventhough promissed by them.
    Total claim: 21,516 the actual cost of ticket plus the rerouting charges
    NARRA VENKATA RAMANA
    Ticket no:[protected]
    Booking reference no (PNR): HGE39
    Web Reference: AIBE535346
    Issuing Airline: Air India Ltd.
    Issued date: Sun, 24 Apr 2011

    AI 51 / AI 945
    BOOKED Mon, 2 May 2011, 21:15
    Tue, 3 May 2011, 01:35
    Hyderabad (HYD)
    Abu Dhabi (AUH)

    NAME OF PASSENGER : GAJULA LAKSHMI PUNNAMMA
    Ticket no:[protected]

    Booking reference no (PNR): J352Y
    Web Reference: AIBE546681
    Issuing Airline: Air India Ltd.
    Issued date: Mon, 25 Apr 2011


    AI 51 / AI 945
    BOOKEDMon, 2 May 2011, 21:15
    Tue, 3 May 2011, 01:35
    Hyderabad (HYD)
    Abu Dhabi (AUH)
    Aug 13, 2020
    Complaint marked as Resolved 
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      H
      hites42
      from Mumbai, Maharashtra
      Jun 7, 2011
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      Address: New Delhi, Delhi

      hi,
      they are changed my flight amd timing without any information first they given flight no.

      ONWARD (New Delhi - Hyderabad) Total Journey Time : 2hr 00min

      Air India
      AI - 544 New Delhi Hyderabad Duration Airline PNR Confirmed
      13:35 Tue 07 Jun 11
      IGI Airport 3
      15:35 Tue 07 Jun 11
      Rajiv Gandhi Intl Airport 2 hrs 00 min HT6PG

      then when i am reach the airport then they will give me ticket of flight

      Your reservation

      *
      Web reference
      AIBE797232
      *
      Booking reference
      HT6PG
      *
      Name
      "Trip to Hyderabad, India in June"
      *
      Creation date
      Wed, 25 May 2011
      *
      Status
      Booked

      payment details rename reservation print reservation email reservation view tickets logon and manage
      Email your booking

      These booking details can be sent by email. Simply key-in an email address below and click the send button. If you would like to email several addresses, then separate each address with a comma.

      *
      *Email addresses

      Trip

      *
      AI 839
      Tue, 7 Jun 2011
      16:50
      19:00
      Delhi
      Hyderabad
      view
      and not giving proper answer please tell me what to do
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        V
        VARINDER PAL SINGH
        from Chennai, Tamil Nadu
        Jun 7, 2011
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        Address: Ferozepur, Punjab

        I am very unsatisfy with the customer care.I had booked online four tickets from Amritsar to Sharjah on 20 may 2011 with the web refrence no.AIBE743324 in the name VARINDER PAL SINGH Ticket no.[protected] and ARCHNA SINGH,AMANDEEP,KARANPAL SINGH.The AMRITSAR TO SHARJAH flight cencelled by air india.This ticket has now been canceled through AIR INDIA office sector 34 CHANDIGARH on 30th of May.I would like the refund to be credited back to my credit card account.The eticket no.was VARINDERPAL SINGH[protected]
        MRS ARCHNA SINGH[protected]
        MS AMANDEEP [protected]
        KARANPAL SINGH[protected]

        VARINDER PAL SINGH
        33 BANK COLONY
        FEROZEPUR CITY
        [protected]
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          M
          murthy_ksn
          Jun 6, 2011
          Resolved
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          Resolved

          Address: Andhra Pradesh

          Dear Sir

          I am an NRI. My issue is about non-refund of cancelled IA Ticket. Please see e- mail sent to them. I am not getting response despite reminders. I AM UNABLE TO SEND THE ATTACHMENT SENT WITH E-MAIL BELOW, BECAUSE OF SIZE RESTRICTIONS. APPRECIATE IF REFUND IS MADE URGENTLY AS TICKET WAS CANCELLED MORE THAN 3 MONTHS BACK. THANKS AND REGARDS

          From: kambhampati srimannarayana murthy <[protected]@yahoo.com>
          To: "[protected]@airindia.in" <[protected]@airindia.in>
          Sent: Friday, May 20, 2011 11:33 AM
          Subject: Refund for Cancelled IA Ticket


          Dear sir
          I have cancelled the following IA ticket on 19th Feb'11 at Hyderabad airport. Copy of the IA ticket cancellation issued by IA is attached. i have purchased the ticket on line and so far , it is 3 months and i have not got the refund to my account.

          Journey: Chennai- Kuwait
          Journey date: 23rd February'11
          Name of the passenger: KAMBHAMPATI /ANNAPURNA VENKATA MRS.
          Ticket number:[protected]

          Appreciate if you can respond back to my e-mail id the status and when the refund shall be made.

          Best Regards

          K.S.N.Murthy
          Aug 13, 2020
          Complaint marked as Resolved 

          Air India/Indian Airlines — NO RESPONSE TO A QUERY

          1. I HAD TRAVELLED FROM AIR INDIAN FLIGHT AI - ON 17 JULY FROM IMPHAL TO DELHI , ON A ORDINARY TICKET WHICH I BOOKED ONLINE ON 16 JULY
          2. DUE TO REQURIREMENTS OF MY ORGANISATION I REQURE THE PRICE OF LTC-80 TICKET FOR CLAIMING THAT AMOUNT.
          3. AT DELHI AIRPORT ON 17 JULY I ASKED FOR THE PRICE, BUT THEY SAID IT WAS NOT AVAIL, SO I SUBMITTED A WRITEN APPLICATION THERE ASKIN FOR THE PRICE , GIVING ALL REQUIRED DETAILS.IT WAS DIRECTED TO DELHI OFFICE.
          4 I HAD GIVEN MY EMAIL ID ALSO , BUT TILL TODAY NO REPLY HAS COME.
          5 I HAVE NOT BEEN ABLE TO CLAIM MY AMOUNT BECAUSE OF THIS
          6 . IT IS REQUESTED TO GET THE DETAILS FROM AIR INDIA AT THE EARLIEST.
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            V
            viks_20feb
            from Patna, Bihar
            Jun 3, 2011
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            Address: Patna, Bihar

            I booked six tickets in AI-467 for June 16, 2011 (Delhi to Kochi) amounting to Rs. 41010, from online ticket booking system of Air India. However, during the booking my account with ICICI bank has been debited by Rs. 41035 (Rs 41010 for ticket and Rs. 25/- for service provider) but ticket could not be generated. Now i am continuously trying to follow up with Air India but no body is helping me out.

            Kindly suggest me what to do. All the numbers provided by Air India in its web site are of no use.Either they are continuously busy or no giving proper response.

            Vikas Agrawal
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              K
              kirti nagia
              from Delhi, Delhi
              Jun 2, 2011
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              Address: North West Delhi, Delhi

              Subject – Non refund of cancelled ticket fare

              Sir/Madam,


              We had got our tickets booked through internet and our schedule departure was on 8th May, 2011. However, due to the strike of Air India Pilots, our flight got cancelled and we were informed by the Customer Care Executive (Enquiry No. 1407) that the total amount will be refunded by Air India within 15 days time. However, 25 days have passed, amount has not yet refunded. Details of tickets are as under : -

              E-Ticket
              MakeMyTrip Booking ID - NF[protected]
              Booking Date - Fri, 15 Apr 2011



              Itinerary and Reservation Details


              Air India
              AI-472 Departure
              Udaipur (UDR)
              Sun, 08 May 2011, 12:50 hrs Arrival
              Delhi (DEL)
              Sun, 08 May 2011, 15:15 hrs
              1-Stop Flight
              Duration: 2hr 25m
              Refundable Fare
              Cabin: Economy


              Passenger Name Type Airline PNR
              kamal nagia Adult Z543V
              kirti arora Adult Z543V



              We, therefore, request you to kindly take necessary action to refund the amount.

              Kirti Arora
              & Kamal Nagia
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                V
                vnkarumat
                from Pune, Maharashtra
                Jun 1, 2011
                Resolved
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                Resolved

                Address: Mumbai City, Maharashtra

                I had marked the below mail with scanned copy sealed by Air India Official to "[protected]@airindia.in" on 19-May-11 and i have not received a revert for the same.
                ============================================
                D/A:

                This mail is regarding the flight No: AI-657 ( Del - Calicut ) which was cancelled on 30-Apr-11

                My Mother was scheduled to travel in the flight which got cancelled

                Passenger Details:
                Name : Kairali Karumat
                PNR: Y4E7H

                Ticket was issued by me with my Credit Card ending *********5294 ( Name of Card Holder Vineet Narayanan Karumat )

                I would like the full refund of the same. I had visited your Mumbai Airport booking counter and the staff over there advised me to mark a mail and she has also mentioned full refund and signed the orginal ticket copy with and Air India Seal

                Note: My Credit Card Bill is generated with this ticket cost and my Due Date is 26-May-2011 I need the refund before the same.


                Scanned copy attached for reference.



                Please do the needful at the earliest and confirm back to me.
                Aug 13, 2020
                Complaint marked as Resolved 
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                  P
                  prabakar75
                  from Mumbai, Maharashtra
                  Jun 1, 2011
                  Resolved
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                  Resolved

                  Address: Bangalore, Karnataka

                  I have bokked e-ticket in air india through ICICI bank online banking (bil/[protected]/Siva che/Airindia_mici1 on 27/04/2011) for travel from chennai to singapore on 08th may'2011 (ai358)and return on 23rd may'2011 (ai347) through their website (www.Airindia.In) on 27th apr'2011 and due to name mistake the ticket was cancelled on 30th apr'2011 by sending request mail to [protected]@airindia.In as well as via customer care representative ([protected]) and conformed the same with them later but conformation of cancellation via mail or any sort of message was not sent from the air india people.

                  However, till date the airline is not granted the refund. I have written so many mails to airline ([protected]@airindia.In and yatrik.[protected]@airindia.In), but neither they are replying to the mail nor responding if I speek to the customer care ([protected], [protected], [protected], [protected]).

                  The details of the journey is as follows:

                  name of the passenger : prabakaran lakshmanan
                  ticket no. 098-[protected]
                  pnr number : yjmwj
                  web ref.: Aibe557974
                  issuing airline : air india ltd
                  scheduled date of journey : 8th may 2011 and 23rd may 2011
                  airline number : ai358 and 347
                  from & to : chennai to singapore (viceversa)
                  amount of the ticket : rs. 17892
                  ticket cancelled on 30th apr'2011 online as well as by customer care due to the reason "unable to change the passanger name".
                  Aug 13, 2020
                  Complaint marked as Resolved 

                  air india ltd — non receipt of cheque book

                  my savings account nbr is 404071 [protected]. i had applied for a new cheque book a monht ago, after i exhausted all my cheques of my old cheque book. upon instructions from your bank official, i had mentioned that my cheque book to be delivered at my residential address. but till date i had not received my new cheque book. please expedite to issue a new cheque book delivered at my residence.

                  for your information, HDFC bank ltd takes three working days to deliver a cheque book to the customers' address. how long your bank takes?

                  Air India Limited — missing baggage

                  Dearsir, This is Mr. Shaik Mahaboob Basha, bearing Indian passport No.E 6935253. I missed my checked in baggage containing things worth Rs.30,000. when i was travelling from Delhi to Vijayawada by Air India flight No AI 544 on 25th Jan.2013.Now Iam totally held up all my programmes due to baggage missing and i have already lodged a complaint at the destination airport-Vijayawada.My travel details are......
                  * Ticket No. [protected]C1
                  *Carrier bag tag No.[protected].
                  *Air India Flight No. AI 544. DEL - VJA on 25Jan.2013
                  *Black colour Stroler with make International containing of wt.8kgs.

                  Pl go through my compliant very urgently and sort my problem soon.

                  Thanking you.
                  S.M.Basha.
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                    T
                    tgnaushad
                    from Bengaluru, Karnataka
                    May 31, 2011
                    Resolved
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                    Resolved

                    I have made booking from Bangalore to Kolkata for 2nd May but due to the Pilot strike the flight was cancelled.

                    I have waited for a long time to get the refund and also called customer care many times but i have not received it till today.

                    Also i am very much displeased with the customer care service.

                    Could you look into it to get full refund of the ticket. Tickets details are mentioned below:

                    Booking Reference: Z98CG8 and YYKX0
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    I had booked a flight from London to Delhi. They didn't inform me that its cancelled. On their website it showed that my flight will leave on time.
                    And just before few hours I called up makemytrip to confirm my ticket they said that the flight is been cancelled. I am waiting for my refund. I had paid by internet banking. They said I will get the refund in a week. But I doubt their concise.
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                      B
                      bharatpuranik
                      from Bengaluru, Karnataka
                      May 25, 2011
                      Resolved
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                      Resolved

                      Address: Vadodara, Gujarat

                      i have book a ticket from air india, ahmedabad to dubai with one stop at mumbai,,,,,,,,,, my emigration is in bombay,,,,,,,,,,, in the immigration cleareance is not done bue to ECNR stamp not in my passport, so i have to come back, at mumbai airport i conform with the office of air india about the refund of my airfair,,, they inform me k i have to contect my booking agency and told them to apply for the refund,, after some day they inform me that air india refuse to refund due to reason i traved ahmedabad to bombay by flight and that airfair charge is 11,000/- and my total airfair is 9800/- so how they refund my airfair,,,,
                      my main point is that airlines have to check all imigration process before issuing ticket,,, its duty of them,,,if they check my passport and inform me that my passport dont have ECNR STAMP so i cant travel even ahmedabad to mumbai,, but they cant check it properlyyyy,,,,,,,now they refuse to refund my airfair,,,,,,,
                      once they cancle my ticket then they issue new ticket,,
                      while issuing new ticket my connecting flight cancled
                      they managa to new flight for meee and issuing bording i have a scan copy of that bording,,,
                      immigration officer inform me that its duty of airindia to issuing bording pass they have to check passport and visa copy then why they issue a new boriding,,,
                      if airindia follow their duty proper then i cant suffer to come back bombay to ahmedabd
                      i am sending u my scan copy of ticket and issued bording pass

                      sir pls help ma and i wont my airfair back
                      kindly contect my by email or mobile
                      email add is :- [protected]@yahoo.com
                      mobile no :- +91 [protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      Dear Sir,
                      I booked an Air India Ticket for my son (Rahul Varshney) for three sectors under LTC-80 scheme (as detailed below) at Air India Reservation counter, Ranchi (Jharkhand) on 29.02.2012. However, on 06.03.2012 I cancelled ticket for one sector (Delhi - Ranchi). At that time, I was told that the refund will be given only after completion of remaining journey booked on the same ticket. On 18.04.2012, when I contacted at Reservation counter - Ranchi, some more formality was made and I was told that within a week or 10 days the refund will be credited back to the same Credit Card which was used for the booking. Till date even after passing so much time, I am still waiting to receive the refund. Kindly look into the matter and arrange to get the refund at the earliest, so that I can settle my LTC claim with my office.

                      DATE OF ISSUE: 29 FEB 2012 APT RANCHI AIR INDIA RANCHI, IN RLOC AI - H1QH6
                      PASSENGER NAME: VARSHNEY / RAHUL MR
                      E-TICKET NUMBER:[protected]
                      DATE FLIGHT DEPARTURE AIRPORT (TIME) ARRIVAL AIRPORT (TIME) REMARKS
                      02 APR 2012 AI 810 IXR-RANCHI (1525) DEL-DELHI (1710) Traveled
                      10 APR 2012 AI 822 SXR-SRINAGAR (1425) IXJ-JAMMU (1505) Traveled
                      15 APR 2012 AI 809 DEL-DELHI (1310) IXR-RANCHI (1450) CANCELLED on 06.03.2012
                      FORM OF PAYMENT: CC MCXXXXXXXXXXXX2719
                      TOTAL FARE: 29521 INR

                      Dr. V.P. Gupta
                      Mobile: +[protected]
                      [protected]@yahoo.com
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                        G
                        grath2035
                        from Bengaluru, Karnataka
                        May 22, 2011
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                        I travelled from NeyYork (JFK) to Bangalore via New Delhi on 20th May 2011 with Air India flights details below:
                        New York to New Delhi - AI 102
                        New Delhi to Bangalore- AI 504
                        I had checked two pieces of baggages at JFK to received at Bangalore. I did not receive any of my checked in baggage at Bangalore and complained to Bangalore airport baggage care authorities. I was told that I would get my baagege in 1-2 days. But till now I have not received any information about where abouts of my luggage.

                        My contact details are below. Please let me know how and when can I get my luggage back.
                        Name - Gyan Ranjan
                        Mobile - [protected]
                        email - gyanranjan.[protected]@gmail.com
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                          J
                          jaingaurav1
                          May 17, 2011
                          Resolved
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                          Resolved

                          Address: Delhi

                          Dear Sir,

                          On the night of 12th May'2011, I happened to travel by Air India Flight AI 802 fromn Chennai to Delhi. On board, along with meals, I got a scratch card to win prozes. When I did scratch it, I was happy to know that I had won a watch worth Rs 4000 as the AVA Company claimed thew MRP around Rs 4000/-. However, they did not gave it absolutely free. I was charged a sum of Rs 599/- as handling charges. As they claimed the watch was of Rs 4000, I agreed to pay that money and got the watch from AVA shop located at Arrival Hall at Terminal 3 of IGI.

                          My happiness was short lived. I wore that watch only for a day and its sheen started eroding. On searching the net, I got to know that :
                          1. The watch was a counterfeit (the name itself contain an extra L which is next to impossible to judge for an unsuspecting eye.
                          2. The value of watch, s claimed by many people and with the quality it actually turned out, is not more than 200 Rs.

                          So, in nut shell, AVA and Air India CHEATED me by a MISLEADING MODUS OPERANDI OF SELLING COUNTERFEIT WATCH AT A SUM OF 599 AND PRETENDING TO GIVE IT AS A WINNING. Such MALPRACTICE must be stopped and the perpetrator of this FRAUD, should be punished.

                          Thanks
                          Gaurav Jain
                          [protected]
                          Aug 13, 2020
                          Complaint marked as Resolved 
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                            H
                            harishdanani
                            May 12, 2011
                            Resolved
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                            Resolved

                            Dear sir/s

                            I am an NRI resident of MUSCAT OMAN since past 7-8 years
                            Myself & my wife had a return trip flight (26th april-29th april) confirmed bookings from Muscat to Tirupati by AIR INDIA which was cancelled due to PILOT strike & with lots of struggle & difficulties i was able to reach back to Muscat , but one day late , due to which i had to bear several losses (Rs 39,000 plus) details for which are explained below.

                            Please find below my compalint email send to Air India officials once i was back to muscat OMAN, but after several reminders & rigrous follwo-ups since past 12 days They have rejected to bear any compensations

                            Kindly help me clear my losses & claim them from AIR INDIA . I have all the related copies of tickets, CASH reciept of Mazoon communications for OMR 250 paid towards training course on 30th april, letter from Air india stating that Tirupati- Hyderabad- Muscat flight cancelled, Bus travel ticket from Tirupati - Hyderabad..

                            [protected][protected][protected][protected][protected][protected][protected][pr...
                            from:Harish Danani [protected]@gmail.com
                            to:ks.[protected]@airindia.in
                            cc:[protected]@gmail.com
                            date:Sun, May 1, 2011 at 7:27 PM
                            subject:REGRET LOSS with AIR INDIA Cancellations
                            mailed-by:gmail.com

                            Dear Mr K S Reddy- STATION MANAGER- Air India

                            Fyi -Myself & my wife had a confirmed booking for 29th APRIL 2011 along with my wife on your Air India Flight AI 541 from Tirupati to Hyderabad @ 1420 hrs connecting with AI 977 from Hyderabad to Muscat OMAN @1840 hrs for 29th APRIL 2011

                            It was extremely miserable to book tickets on Air India & be one of your customer as we had to undergo big losses, tremendous pain, agony, mental harassment, professional disgrace & physical fatigue due to the strikes & these cancellations. To ensure our reach to MUSCAT we had reached Tirupati Airport @10 Am for 1420 flight & were waiting endlessly as were given repeated confirmations by your officials that we shall fly by JET AIR to Hyd @ 1645 hrs on 29th (attached AIR INDIA letter) but to our insult & surprise we were not given the boarding pass & some other passenger was given a priority despite our repeated requests to reach to MUSCAT on FRIDAY 29th. We were forced to travel 10-12 hours journey by BUS in late evening (attached Bus ticket) & somehow managed to reach Hyderabad Airport @ 630 AM with severe Back pain, no sleep ,also my wife vomited twice as she has BUS TRAVEL sickness & is still unwell at home. After lots of fight with your counter staff in Hyd finally we managed to get a waiting & later confirmed ticket for OMAN AIR WY236Y @ 1530 hrs for Muscat , for which we are thankful

                            I had to resume my office for a Board meeting with MD & few principles from JAPAN early morning with a presentation on Saturday 30th April & attend a Special 1-day Technical training course (paid by self in Advance) to be attended on Saturday 30th April

                            Please find attached Cash receipt slip towards technical training & other losses summary we have incurred during this delay

                            I had tried to explain this situation to your then Duty Manager Ms Kiran to which she bluntly refused such claims & upon insistence & several request to her for a meeting with you , she kept me waiting for nearly 45 minutes till 1.45 pm at your office entrance door opposite to Toilet door (a zone restricted for non-Airport staff )but finally I left for immigration to Oman Air as I had to board the flight & unfortunately could not meet you

                            Kindly arrange to do the needful towards my loss claim & please let me know from where & when we can collect the same

                            Summary of Loss claim due to Flight Cancellations

                            Comfort expenses @ Tirupati due to delayINR 2,000.00INR 2,000.00
                            Local travel expenses @ TirupatiINR 350.00INR 350.00
                            Food expensesINR 450.00INR 450.00
                            Taxi expenses to Hyd AirportINR 400.00INR 400.00

                            Technical Training in Muscat on 30th April 2011 (Attached cash Reciept dt 18th April)OMR 250.00INR 29,000.00
                            Loss of 1 day salary on 30th April 2011OMR 45.00INR 5,220.00
                            Local medical expenses for WifeOMR 20.00INR 2,320.00

                            Total incurred Loss INR 39,740.00

                            Calculation 1 OMR = 116 INR


                            WAITING FOR YOUR REPLY

                            Kind Regards
                            Harish Dananni
                            +[protected]
                            [protected][protected][protected][protected][protected][protected][protected][pr...

                            AIR INDIA FINAL REPLY

                            fromSR CustomerService [protected]@airindia.in
                            [protected]@gmail.com

                            ccKS Reddy <KS.[protected]@airindia.in>,
                            HYD AirportManager <[protected]@airindia.in>,
                            TIR AreaMarketingManager <[protected]@airindia.in>

                            dateThu, May 12, 2011 at 1:44 PM
                            subjectRe: COMPLAINT -HARISH DANANI
                            mailed-byairindia.in


                            Dear Sir,

                            We are in receipt of your complaint dated 02 May 2011. On investigation we find that there was flight disruption on 29th April and AI941/977 were cancelled due to reasons beyond our control. We are aware that this caused you and family a lot of inconvenience
                            and sincerely regret the trouble you have been put to.

                            As far as compensation goes we are governed by DGCA'S CAR regulations which stipulates what facilities and compensation the passengers of such disrupted flights are eligible for..

                            The Tirupati office has arranged for your surface transport at Air India cost from Tirupati to Hyderabad. We have also authorized full refund of your TIR/HYD ticket.
                            On reaching Hyderabad Airport at 0730 hours the duty manager has arranged for breakfast before accommodating you on WY 236 of 30th April.. Lunch was arranged thereafter and the scheduled time of departure of your flight was 1630 hrs from Hyderabad.

                            As per the CAR regulations you are eligible only for meals/refreshments apart from full refund of your unused tickets. The facilities you have been provided take care of these aspects amply and there seems to be no scope for further compensation.

                            We would like to once again convey our sincere apologies for the inconvenience you have been put to. We would also like you to treat this as an isolated incident ,while assuring you of a more pleasant flight with us in future.


                            Thanking you,

                            Yours faithfully

                            R Siddharthan
                            Chief Manager(CS)
                            For General Manager(S&M)
                            [protected][protected][protected][protected][protected][protected][protected][pr...
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              talksangeeta
                              from Mumbai, Maharashtra
                              May 10, 2011
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                              Address: East Delhi, Delhi

                              Hi,
                              I was holding booking through e ticket (booking Ref. VT26NQ) by Air India Flight AI 601 for a journey on 29th April from Mumbai to Delhi. On 29th April due to Air India strike AI-601 got cancelled and the Airport Authority Officer stamped on my e-ticket for full refund with a verbal assurance by tomorrow morning full ticket amount will be transfer to your account. Please note that I am following it up since 30th of April and refund is not yet credited to my account. Please do the needful and inform me as well so that I could check my account.

                              Best Regards,
                              Sangeeta
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                                V
                                Vijay Dhutale
                                May 8, 2011
                                Resolved
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                                Address: Nagpur, Maharashtra

                                Dear Sir,

                                Please refer to below chain of mails sent to various email addresses given by Air India personals, however after a month of follow up I have not recieved a single reply, I am not sure if someone is even reading these mails, I would like to request you to look into this mater and help me to resolve it.

                                Hope I will get some solution here...

                                Thanking You,

                                Vijay Dhutale

                                *****************************

                                Dear Sirs,

                                It is been long time I am trying to address this issue but not seen a single reply from Air India. Please let me know the higher authorities of Air India to whr I can address this issue.

                                Thanks

                                Vijay Dhutale
                                - Hide quoted text -




                                On Thu, May 5, 2011 at 12:34 PM, Vijay Dhutale <[protected]@gmail.com> wrote:

                                Dear Sir/Madam,

                                I refer to below mail and subjected ticket reference numbers.

                                After the below mentioned incidence, while travelling I report to your Nagpur airport office about below incidence and they have assured me that the ticket Ref YGLY1 is cancelled and it will not be charged two times, same they have mentioned in the ticket and shown me remark in your system that this ticket is cancelled, I am attaching herewith copy of ticket with the comments from your executive at Nagpur airport office. I was assured that i will not be charged twice for the duplicate ticket

                                Thereafter I spoke to credit card people and report them about this incidence and understand that usually airlines/merchant will not claim money for the duplication ticket twice, however if they claim twice we have to pay them as it is out of our control.

                                Now, after a month I have received my credit card statement and observed that air India has claimed money twice. after speaking to credit card people I understand they are helpless since air India claimed money twice we had to pay them.

                                Hence I have decided to speak to you ABu Dhabi office as I am residing in Abu Dhabi and have asked me to send an email on [protected]@airindia.in instead of [protected]@airindia.in. Therefore I am coping this mail to both the email ID.

                                I would request the concern person to look into it urgently and arrange to refund payment against said ticket.

                                Looking forward for your cooperation.

                                Thanks and Best Regards.

                                Vijay Dhutale



                                [protected] Forwarded message[protected]
                                From: Vijay Dhutale <[protected]@gmail.com>
                                Date: Tue, Apr 5, 2011 at 8:13 PM
                                Subject: Request to refund duplicate ticket charges. Ticket references YGLY1 & YZWLX
                                To: [protected]@airindia.in



                                Dear Sir,

                                I refer to above mentioned booking references. Yesterday (04th April 2011), I had booked ticket for Nagpur - Mumbai - Dubai online for 06th April 2011. While booking online there was an error occurred saying your booking is not completed successfully. Therefore I booked it again successfully and received massage also that your booking is done successfully. Thereafter I checked my given email and found booking confirmation for both the attempts. If you refer to both above references it is clear that all the details such as Name of travelling passenger, flight time and no and date of travelling are same. The duplication of ticket is happened due to error occurred during booking. To rectify this problem i had called your call center and visited your Nagpur office today to rectify this problem they have recommended me to send you mail on this mail ID and request for refund or reverse the transaction on my credit card. Kindly consider this request and arrange to refund the charges of one ticket or reverse the transaction on my credit card.

                                Please be informed that I am travelling tomorrow on ticket reference YZWLX. I would request you to consider the request for other ticket reference i.e. YGLY1.

                                Please feel free to call me on [protected] before 07 O’clock tomorrow morning or on my Dubai no. [protected] after tomorrow evening.

                                Looking forward for your favorable response.

                                Thanks and Best Regards,

                                Vijay Dhutale
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  timhennahenna
                                  May 2, 2011
                                  Resolved
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                                  Address: Gujarat

                                  The Erring pilots of the Air India have to be taught a lesson , i mean by privatising the organisation within no time that is ony ultimate solution to teach them a lesson even though the passengers have not opting the air india nowadays, a day will come where in one day they will be n o where, even the air india is entertaining them, it is a national waste, since the private airlines like jet airways, the kinfgisher etc providing a clean, excellent service, the air india have not learnt a lesson is there any middle man involved in this , it is very clear that the only solution is to sack all the pilots and privatise it , why the govt is not doing that, it means the middleman involed , even the politicians are involved, it the great indians means we the passenger s only have to teach a lesson by not heaven sake not flying in this dirty airways, since the other countries coming forward to operate flight with good service and better rates in India, coming to the services, the toilets, the seats etc are so dirty in
                                  Air India, several times the cabin crews used to misbehave with the passengers they don't have a minimum manners also since it is a govt organization and hence the job safety, security they are behaving like rogues, the time has come to sack these culprits and make privatize, and penalize them from their salaries, then they will understand, since younger generation from the private airlines are best masters to teach them, how to handle , and behave with the pasne5rs, , millions of rupees wastage because of theese national burden pilots, staffs of the airi India now the time has come to Take the necessary action . why the govt and the ministry of civil aviation is not taking action it is shows clearly that there is commission, middleman involved it is great, Indian drama, the corruption, what Anna hazare can do for this,
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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                                    rangers23424
                                    from Jaipur, Rajasthan
                                    May 1, 2011
                                    Resolved
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                                    Address: South 24 Parganas, West Bengal

                                    i was to travel from air india flight no. AI765 from kolkata to chennai on 27th april 2011. at around 4.00p.m when i was about to leave for the airport i got a message on my mobile that the flight has been cancelled and please call the customer care for other travel arrangements. when i called the air india customer care they confirmed me that the flight has been cancelled and they can shift me to the next day flight to chennai. i told them that it is urgent for me to fly to chennai today itself then they said that they can only refund the full amount in that condition. i had no choice left other than purchasing a new ticket with the other airline. after reaching the airport i bought a new ticket with the indigo airlines with an increased fare of Rs. 1500 compared to my air india ticket. then i went to the air india ticket counter for the cancellation of my ticket where i came to know that they are shifting the passengers to the spice jet airlines. i told the duty manager that this information was not been given to me in the customer care so that i would not have purchased the new ticket with the Indigo airlines. they just listened to it and had no reply. i want the reimbursement of Rs. 1500 which i had to pay to the INDIGo airlines
                                    Aug 13, 2020
                                    Complaint marked as Resolved 

                                    Induian Airlines — Insufficient compensation after cancellation of flight

                                    Dear sir
                                    I, PS Rawat along with my five family membrs (total 06 members) had booked flight ticketes from Chennai to Port Blair on 14 Nov 09 by IC 549. The return flight tickets was booked from Port Blair to Chennai on 17 Nov 09 by IC 510 and the details are as follows:-
                                    PNR No : RHST3C /IC
                                    Tickets Nos. : [protected] to 694
                                    Date of journey : 17 Nov 09
                                    Mobile No : [protected] / [protected]
                                    e-mail address : [protected]@yahoo.com

                                    The flight was cancelled on 17 Nov 09 after boarding the plane due to tachnical fault . The Indian Airlines authority at Port Blair did not take the responsibility of my accommodation and food till next flight and it was told to me that we will give you a compensation of only Rs 500/- per passanger. However, I paid Rs 500/- per passanger for only accommodation for which I had submited a hotel bill. No compensation for lunch and dinner on 17 Nov 09 was given to me where as I had spent Rs 1450/- for Lunch and dinner and Rs 600/- towards conveyance for to and fro from air port. Beside this expenditure, my train tickets of 17 Nov 09 from Chennai to Ernakumam was also cancelled.
                                    2. May I submit that I the matter was discussed with duty staff of airlins at Port Blair, however, they expressed inability to resolve the issue and suggested to take up the case with higherr authority of Indian Airlines. My graviences of not providing food and shelter to my family after cancellation of flight on 17 Nov 09 may kindly be considered and a minimum compensation for lunch, dinner and conveyance as mentioned at para one above.

                                    Indian Airlines — Flight Cancellation - Reimbursement

                                    Owing to the recent strike by Indian Airlines , My Bhopal - Mumbai flight was cancelled on 3rd of May 2011 . The IA official at the airport gave us the confirmation that entire amount shall be refunded. Even after multiple follow ups still havent recieved any amount though . Pls guide me to the correct authorities , I want to drag these buggers to court .

                                    Alternative flight to jet cost us 15000 Rs .
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                                      vvsan97
                                      from Aligarh, Uttar Pradesh
                                      Apr 30, 2011
                                      Resolved
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                                      Resolved

                                      Address: Bareilly, Uttar Pradesh

                                      I had booked ticket for my collegue, Mr Hirendra Assudani in AI 850 from Pune to Delhi for 26 Mar 11. However i had called up Air India Customer Care (toll free number) and got this ticket cancelled (E Ticket[protected], PNR YFGS2) on 18 Mar 11.
                                      I have tried calling all the relevant phone numbers provided by customer care operator but haven't been able get the refund back till now. I want that the refund may be deposited in the credit ard account through which i made the reservation.
                                      Aug 13, 2020
                                      Complaint marked as Resolved 

                                      L&T — Ticket cost no refunded

                                      Dear Sir

                                      I had a booking for 2 persons on Air Deccan for the 23rd of Sept. 2008 from Kolkatta to Lilabari ( booking done through Yatra.com, Yatra Ref. No LTD4JA and airline PNR No. 8393861 ) . Firstly, cancellation of the flight was not informed. When I called up your airline on the 20th, they said that the flight was cancelled. I asked them to reschedule the same for which they said that the flight wouldn't ply in that sector hence forth.
                                      Kingfisher online assistant M/s Anupama confirmed that the entire sum will be refunded to my account within 14 days.
                                      I have not yet received my refund. Secondly, another assistant from Kingfisher tells me last night that he doesn't have the status of my ticket. He was supposed to send me a mail or place a call by 21:00hrs last evening, which hasn't happened so far.

                                      Kindly advice on what needs to be done next..

                                      D.U. — Unsubscribe and refund me back

                                      My mobile balance has been reducing 10 Rs per day . So please unsubscribe me I don't actually need this Subscription.

                                      Air India — Mobile Phone

                                      I traveled from Delhi to Dubai on 11th December' 2010 by AI-747 and my PNR No. is J696R. I was sitting on seat no. 16A. I forgot my Mobile Phone Spice model on my seat while disembarking at Dubai. I lodged my complaint at Dubai Airport after 2 days and was told they have nor found any mobile in Lost & Found section at Dubai Airport and I should check up with Air India , Delhi Office. I have written many emails and many of the emails were bouned back as the address no longer exist. I telephoned dozens of number s as listed in their website but of no help . They gave me to contact No.[protected] but nobody picks the number although it rings. I have tried it many many timesd in the last few days but no response from that number. I will be grateful if they can help me as I have more than 600 phone numbers stored in that mobile.

                                      Thanks and Regards,

                                      Nirmal Singh

                                      DU — unsubscribe

                                      Sir,
                                      i have a DUprepaid mobile, and i want to unsubscribe the Du frenzo Service.because i dont use this service, so please unsubscribe my frenzo service and send me a response on my mail id or mobile [protected]
                                      I am repeatedly writing this e-mail.

                                      have not received my refund as of yet. Can you please let me know how the refund has been made?

                                      I am very displeased with the behavior and customer service from Air India.

                                      Kindly refund my ticket - the details are give below again|:

                                      I had booked online ticket from Ahmadabad to Kuwait with PNR number - HPFCF.
                                      This ticket has now been canceled through Air India office in Kuwait.
                                      I would like the refund to be credited back to my credit card account.
                                      The e-ticket number was[protected]


                                      On Wed, Mar 9, 2011 at 10:23 AM, Yatrik Cell <Yatrik.[protected]@airindia.in> wrote:

                                      Dear Madam/Sir,

                                      An online refund has been processed ,under advice to you.

                                      Regards,
                                      Yatrik Cell, Air-India.
                                      Fax:+[protected]
                                      Email:yatrik.[protected]@airindia.in
                                      Website:www.airindia.in
                                      I had booked two tickets from dubai-delhi-dubai on 6th March 2011. I cancelled the booking at dubai office of air india on 16th April, 2011. I was informed that the refund of the ticket will be credited to my credit card within 20 days from cancellation. I have sent numerous reminders to air india on emails and tried calling their office as well in india but got no response. The ticket numbers are 098-[protected] and 098-[protected]. The attitude of air india is like they are running some kind of a monarchy. This is totally unacceptable behaviour on their part.
                                      Refund of Cancelled Air India tickets

                                      I was booked online Two air Tickets (Dubai-Kolkata Journey dt.30.09.2011) PNR: Z5Y2T and (Kolkata-Dubai Journey dt.11.11.2011)PNR:Z5T1J. But unfortunately for my personal reasons, I had cancelled my both tickets through Air India Kolkata office. They had asked me to send a mail for refund amount. So, as per their advice I was mailed to [protected]@airindia.in on dated 24.06.2011, 28.06.2011, 29.06.2011 and 05.07.2011 with some queries and also I am trying to these phones numbers [protected]/75 for several times. Till today nobody attended my telephone and answered my email. Although, money have not refund into my Credit card account.
                                      I am residence at UAE Sharjah. This is my very very bad experience with Air India as I was booked Air India Tickets.

                                      My Mail id.: [protected]@yahoo.co.in
                                      and surendranath.[protected]@petrofac.com
                                      My Mobile no.:[protected]

                                      Air India — DISPLEASURE TO A CUSTOMER

                                      1. I booked a ticket by AIR INDIA on 7th Oct 2011(E-Ticket No[protected] which i subsequently canceled on Oct 9th 2011 .
                                      2. I was told by the authority that the refund will be done with in 15-20 days as i have used a Debit card as the mode of payment.
                                      3. After 15 day passed i gave a call in Pune office were a lady responded and told me that it will be refunded with in three days .
                                      4. Today when it is NOV 12 the refund of 18595/- has still not reach my acct .This made me call again in the air India's office of Pune branch
                                      there a AIR INDIA EMPLOYEE Mr VIJAY DESHPANDE (DM) Talks to me very rudely and orders me to check from the concerned Bank were the Air India office have deposited all the claims. This is quiet insane how can i go to a bank which deals with Air India and ask them to refund when i don't know were the bank is and whom to app-ch.This is quiet a Harassment to a customer who is pleading them to make the refund on time .
                                      5. Mr Deshpande also went on babbling that he had done a favor on me by depositing the claim on 29th of Oct. which he thinks is a great job he had done and no one is giving him a pat, but does he know that he was already late doing his job?
                                      6. I came with the conclusion the AIR INDIA EMPOYEE Mr Deshpande is not fit for the job he is handling because he does not know what he is talking and what he should do in this scenario.
                                      7. with employee like Mr Vijay Deshpande customers like me will definitely wont chose Air India.
                                      Sir,
                                      I purchased three tickets from IGI T3 air India booking counter on 14/04/12. Payment was made my axis bank debit card. It was from Delhi to leh (JK) flight no 445 (TICKET NOs.[protected],[protected] & 759), dated 25/04/12 . Due to some reason I cancelled my ticket through air India customer care on 24/04/12, and about refund they says that I have go to the same counter with my debit card. On 12/05/12 at about 1930 hrs I reached to T3 booking counter, the person on duty took my debit card and print out of tickets. After calculating the deduction he told me that, as per air India policy they have to pay the money back in cash (Rs. 22818/-), and at the moment the cashier doesn’t have enough money!!! So, I have to wait for while. I agreed. In the mean time I called customer care for refund policy. The person on other side told me that if I’m paying through card then the refund only can be made through card not in cash (vice versa)( and I also have the recording of the conversation). After one and a half hour I again go to the counter and found that the previous person’s duty was changed. After telling everything again to the present person he took my tickets print out and says it can’t be refund form here because it’s an old ticket and I have to go to AI city office in Safdarjang! When asking for made me waiting he says it’s his previous official’s mistake not his. I asked for the manager and got replied that there is no manager, no in-charge, even he doesn’t know his previous officials name!!! He wasn’t displaying his I/D. After asking he replied his name is Mr.Jitendar kr. (traffic assistant). When I told about customer cares reply he told that he has nothing to do with them they are giving me wrong information. Above all he was so rude and inconvenient. Now at present I don’t know who is right, and how can I get my money back. Please help me and let everybody know proper refund policy. I’m feeling cheated.
                                      BHASKAR DEY
                                      with due respect to everybody, I post this complain on this site and also in airindia.in/contact us/feed back. On 14.05.12 at about 1030 hrs I recived a call from Mr. G. C. Anand business manager from IGI T3, that he has enquired about the complaint and I can come any time to the counter to take my refund, in cash (it is always avaliable for me)!!! He was so kind and say sorry for his staffs inconvenience. In the evening I go to the counter and it took just five minute to get my refund in cash. It is so strange that the persons who always have direct intaraction with the public either doesn't have enough knoledge or they doesn't have minimum profesonalism or work culture. Above all I again thanks Mr. G. C. Anand for his prompt action. thank you all.
                                      bhaskar
                                      Hello team,

                                      I purchased a ticket from HYD to DEL for Jan 30th, below are the details of it.

                                      E-Ticket # 098-[protected]
                                      (PNR): JQVF0

                                      I've cancelled this ticket with in 24 hrs but no refund was made till date, Please refund the amount back to my credit card ASAP,
                                      it's been 3 months now!!

                                      Thank you!
                                      I HAVE PURCHASED AIR TICKET THROUGH YATRA .COM ON 18TH MAY/2013 FOR FLIGHT FROM KOLKATA TO NEW DELHI, FOLLOWING ARE THE DETAILS:
                                      1.DATE OF DEPARATURE:20TH MAY/2013
                                      2.FLIGHT NO: A I 701.
                                      3. AIRLINE PNR: JFFVY
                                      4.YATRA BOOKING REF: 11171044.
                                      But due to the negligence of airport authority while doing the baggage scanning, it has taken more than 54 minutes as the airport is fully packed and there are only one scanning machine during that point of time .My baggage scanning was over and when i approached the counter for checking in, the counter declared saying that the counter is closed.i being a student has to informed my father to purchase another ticket by paying an high price of Rs 13, 499.00(Indigo, PNR NO-HT35EP, Flight no-6E 274, DOD-20TH MAY/13).
                                      My request is to refund the entire amount of the ticket as the flight got missed due to the fault of air india only.Please reply to my [protected]@GMAIL.COM.
                                      KIRAN SAHANI.MOBILE-[protected]
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                                        tarunpandit
                                        from Jaipur, Rajasthan
                                        Apr 30, 2011
                                        Resolved
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                                        Resolved

                                        Address: Barmer, Rajasthan

                                        I have booked 2 tickets of airindia on 8 mar 11 through online booking for journey to be commenced on 12 and 13 mar 11 respectively. on 9 mar 11 due to official reasons i cancelled both the tickets which was confirmed by the airindia call centre and their city office of delhi. according to the fare rules if a cancel tickets 3 days prior to the journey an amount of Rs 500/ would be deducted from the fare amount. on 29 apr 11 i received the refund in my account approximately one and a half months of cancellation and in that also they have deducted Rs 750/ on each ticket and finally refunding Rs 500/ less. i am writing the details of my tickets below and would like to know about the cancellation when it was confirmed to me that only Rs 500/ will be deducted on each ticket.

                                        PNR NO WEB REF NO TICKET NO SECTOR DATE
                                        YV7MP AIBE97214 [protected] JODHPUR-MUMBAI 12 MAR 11
                                        YVB4N AIBE97446 [protected] MUMBAI-BANGLORE 13 MAR 11

                                        Flt Lt Tarun Pandit
                                        ph no [protected]
                                        email: tarunpandit.[protected]@gmail.com
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
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