Claimed

Air India Complaints & Reviews

1
Updated: Jan 24, 2025
Complaints 3165
Resolved
295
Unresolved
2870
Contacts

File a complaint to Air India

Having problems with Air India?

File a complaint and get it resolved by Air India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Air India reviews & complaints page 155

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
surjeetdhara2007
from Veraval, Gujarat
Apr 3, 2011
Resolved
Report
Copy
Resolved

not received baggage

Address: Jamnagar, Gujarat

I was booked my two baggage(TAG NO-DL 334546 & 334547 ) , boarding pass no:[protected]GBBXF6 from NYC-Newyork to Delhi in AI-102 on 26/3/2010 and same not received at International Air Port at Delhi .I registered a complaint in lost baggaes in Air India and my file ref no:DELAI 35393/27 Mar 11/1217 GMT. They promissed to dispatch the same at my home address at Jamnagar 0n 01/04/2011.

I have still not received my baggages...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
priyanka_sinha
from Mumbai, Maharashtra
Mar 30, 2011
Report
Copy

Refund of booking

Address: Mumbai City, Maharashtra

Air india ticket refund not done since dec2010


On 26th Dec 2010, we had booked a ticket from Delh to Kolkata on flight AI 680. The payment was processed however the booking was not confirmed (PNR No: RFIZSN)

Following which we contacted the call centre where initially the PNR was provided as JGTRN (screenshot in trailing mail) and status as waiting list. It was confirmed to us that the amount will be...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
geetha pradeep
from Bengaluru, Karnataka
Mar 22, 2011
Report
Copy

Ticket cancellation confirmation mail

Address: Bangalore, Karnataka

I have callcelled a ticket on 24th of feb '2011' which was booked at airindia airlies through online. After that i have not received any confirmation mail nor cancellation details. & today is 22nd of march & i have been still following up for the same. one of the worst services i have ever seen. & we have decided not to book ticket in air india again....
Helpful
Found this helpful?
Write a comment
Report
Copy
J
joytabore
from Turaiyur, Tamil Nadu
Feb 24, 2011
Report
Copy

Left on Road

Address: Ernakulam, Kerala

I am a frequent flier in UAE-Kochi sector, normally from Abu Dhabi. On 23rd February 2011, I had booked in Dubai-Kochi Air India Express flight IX 434. When reached at Dubai airport I was informed that the flight was cancelled and would be able to fly only on next day’s same flight. The reason for the cancellation of the flight was not at all convincing. Many passengers like me where stranded at the airport. No alternate arrangement was...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
aashishkulkarni
from Pune, Maharashtra
Feb 12, 2011
Resolved
Report
Copy
Resolved

CUSTOMER APATHY AND LACK OF COMPENSATION

Address: Anand, Gujarat

Mrs. Surekha Sail(my mother in law) had travelled by AI144 on 7th Dec 2010 : Newark-Mumbai-ahmedabad.When she landed at the SVP International Airport at ahmedabad, her 2 bags did not come along. she was told that the bags would be sent later at her residence as is the normal practice with other airlines. On 10th Dec 2010, She got a call from Air-India, ahmedabad office that the bags have arrived and she should collect it from ahmedabad. she...
Helpful
Found this helpful?
1 Comment
Report
Copy
U
umankotia77
from Jind, Haryana
Jan 28, 2011
Resolved
Report
Copy
Resolved

Breakage of Wine Bottle

Address: Hyderabad, Andhra Pradesh

1. I travelled from Hyderabad to Coimbatore on 15 Jan 2011 by Air India flight IC 1547 boarding pass no[protected]C1.
2. While checking in the luggage at the counter I told the person that my bag contained wine four bottles & he should put the FRAGILE tag on the bag. The same was done and a baggage tag bearing No - [protected], A/7119587/ SEQ NO 44 was put on it.
3. After about an hour or so an announcement was made that...
Helpful
Found this helpful?
2 Comments
Report
Copy
M
Marietta Fernandes
from Mumbai, Maharashtra
Jan 12, 2011
Resolved
Report
Copy
Resolved

MISPLACED BAGGAGE

Address: Mumbai City, Maharashtra

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: bom.[protected]@airindia.in
Subject: RE: LUGGAGE MISPLACED - BOMAI85410
Date: Wed, 12 Jan 2011 17:03:29 +0530

Sir,

I have been in constant followup with the airlines regards my missing luggage on mail and also thru phone.

I have been very very disappointed...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
arijit.choudhury
from Kolkata, West Bengal
Jan 6, 2011
Resolved
Report
Copy
Resolved

NON REFUND OF MY CANCELLED AIR TICKET AMOUNT OF RS 9263.00

Address: North 24 Parganas, West Bengal

I HAVE BOOKED AN AIR TICKET ON 08.12.2010 USING MY SBI CREDIT CARD FROM KOLKATA TO NEW DELHI AND RETURN OF FLIGHT NO AI 111 AND AI 680 FOR DATED 21.12.10(BOTH UP AND DOWN) AMOUNTING TO RS 9263.00.

ON 20.12.2010 I HAVE RECEIVED A CALL FROM KOLKATA AIRPORT THAT FLIGHT NO AI 111 OF DATED 21.12.10(SCH DEP TIME WAS 3.40AM) HAS BEEN CANCELLED.

DUE TO THAT I HAVE CANCELLED MY JOURNEY AND AIR TICKET BOTH THROUGH INTERNET.br...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Alpesh60074
Jan 3, 2011
Resolved
Report
Copy
Resolved

Baggage missing

I was fly in to chicago on 31st December 2010 via Air india Flight AI127 and all the passenger boarding from Delhi missing the baggage at chicago and the Air india staff told us that your baggage will be delivered to you by 6.00 PM on Jan 1st 2011 but till on Jan 3rd i haven't heard anything from Air india.

Also they have very bad service on the Delhi air port. it's took them three hours to issue a baording pass...
Helpful
Found this helpful?
18 Comments
Report
Copy
S
snuhc
from Hyderabad, Telangana
Dec 18, 2010
Resolved
Report
Copy
Resolved

reschedule of flights

Address: Hyderabad, Andhra Pradesh

I have booked a ticket with Air India on 13th October 2010 from Hyderabad to Kolkata departure on 17th December 2010, departure at 8:05 hrs and arrival to kolkata at 10:00 hrs. on 16th december i got a call from mumbai Air India office saying my flight is rescheduled and now departure time is 8:40 hrs and its a connecting flight from Hyderabad - Chennai - Kolkata. i was going to kolkata for my personal work and i was supposed to be there...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Raydunaway
Dec 17, 2010
Report
Copy

Lost luggage

Address: South West Delhi, Delhi

My bag was not offloaded in Delhi after Air India IXCDEL 1520 flight from Chandigarh to Delhi on 12 December 2010. I filed complaint 1C214930 with the baggage claim office at 1800 on 12 Dec 2010 when the bag was not offloaded. Since we were flying to Sydney and would be traveling around Ausralia for 21/2 weeks we requested the bag be sent to our home address of 68 Issaquah Dock, Sausalito, CA, 94965 USA.

As of today, after...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
AKSHAT MEHROTRA
from Kolkata, West Bengal
Dec 17, 2010
Report
Copy

MISHANDLED BAGGAGE

I travelled from London-Delhi-Kolkata through AI 112. when arrived in Kolkata on 4th dec'2010 I found one bag with case Id CCUAI 15888 is not found. I registered a case for it but even after 15 days no update is available its causing a considerable problem to me as the bag has important documents, camera and Laptop in it and am not able to join the office without the stuff. The London AI has confirmed several times that the baggage...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
M
milan.kapoor
from Mumbai, Maharashtra
Dec 3, 2010
Resolved
Report
Copy
Resolved

cancellation of ticket & baggage loss

Address: Chandigarh

Sir,

It was an unfortunate moment when I decided to go for an AI flight AI 111 from Kolkata to Delhi on 28th Nov 2010. I booked my ticket from Air India site after logging in to my account and printed the ticket after opening the page of “successful bookings”. The tickets for myself along with my wife and one year old son is attached for your reference.
As soon as we reached the check-in counter at Kolkata international...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
ranju chhibber
from Ahmedabad, Gujarat
Nov 28, 2010
Report
Copy

Mis-Management of flights

Address: Hyderabad, Andhra Pradesh

I had booked a connecting flight through Make my trip for Mumbai-Hyderabad, Hyderabad-Delhi. Mumbai Hyderabad flight was through King Fisher Red and Hyderabad Delhi flight through Air India.

Both the Air Lines were aware of the connecting flight status. Kingfisher Red flight was late by approximately half an hour. Collecting baggage from the Kingfisher Red and arriving at departure terminal took me 20 more minutes. I reported...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
amitabhay
from Mumbai, Maharashtra
Nov 15, 2010
Report
Copy

Lost my luggage

Address: Hyderabad, Andhra Pradesh

Sunday(14 Nov 2010), i am coming from Delhi to Hyderabad.My two of them one luggage's has been misplaced, i have complained regarding that, they told me you found your luggage's next day(15 Nov), but till now i am not getting my luggage's. i also try given number by them but they did not respond. please let me know how i get my luggage's.

Details are given below.

Name: Abhay Anand
Flight...
Helpful
Found this helpful?
1 Comment
Report
Copy
M
mukeshagarwalmsl
from Kolkata, West Bengal
Nov 9, 2010
Resolved
Report
Copy
Resolved

Poor service, too much harassment, no proper information and also loss of my Baggage

Address: New Delhi, Delhi

Dear Sir,
Please note that I have booked my air ticket for round trip with Air India, Kolkata to Delhi on dated 29th Oct through Yatra.com, detail as below:
My Name: Mukesh Agarwal
Yatra Reference number is [protected]
1-From Kolkata to Delhi Flight no.AI 681 from NSCBI Airport, Airline PNR 5WFKOB
Departure Time was 20:00 Tue 02 Nov 10
Arrival Time was 22:20 Tue 02Nov 10 at IGI...
Helpful
Found this helpful?
2 Comments
Report
Copy
A
aramanan
from Mumbai, Maharashtra
Nov 7, 2010
Resolved
Report
Copy
Resolved

Supplying outdated snacks

Address: Delhi

I was travelling from Seoul to Delhi on November 4, 2010 by Air India flight AI317 which departed from Seoul at 15.30PM after almost two hrs delay. The flight had a technical stop at Hong Kong airport for an hr. During the flight we were served drinks and snacks before lunch. I was really shocked that the snacks (roasted masala nuts) were outdated stocks. It was manufactured in April 2010. The packet clearly stated that it is meant for consumption...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
atita
from Mumbai, Maharashtra
Oct 17, 2010
Resolved
Report
Copy
Resolved

Ease of Security breach and Misbehavior by Baggage claim staff Ms. Soonawala

Address: Maharashtra

I arrived on the AI-140 flight from JFK to Mumbai. I had 4 pieces of checked in luggage and received only 2 at the baggage claims. I filed a written report and the staff at that moment was very helpful. They told me to come and pick-up my luggage (preferably since i stay close by). They mentioned that u can pick ur baggage from the claims when it arrives on the same flight, same time next day.

The next day, i reached around...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
ritesh_ece
from Mumbai, Maharashtra
Sep 10, 2010
Resolved
Report
Copy
Resolved

CANCELLATION OF CONFIRMED PNR J45CX

Address: Delhi

dear sir,

i had booked a ticket of AIR INDIA from cleartrip.com having flight no IC-102 (PNR J45CX)
scheduled departure form New Delhi Interbational airport terminal no. -3 at 8:00 pm
on 7/09/2010.
After enquiring and confirmation from your representatives about my PNR and departure of
the flight i reached airport. when i placed my ticket to Mr. PRADEEP (Asst. Manager) of AIR INDIA
at...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sheelan.thangavelu
from Burhanpur, Madhya Pradesh
Sep 8, 2010
Resolved
Report
Copy
Resolved

changing of time at the last moment

Address: South Delhi, Delhi

i was informed about my flight reschedule at the last moment. and while booking ticket it was starting from delhi at 05 20a.m and arriving at 08 20 a.m in coimbatore. but the flight no:ic 7603 was rescheduled to 11 30 which made my business loss of one crore. but y d hell they booked my ticket at 05 20 and changed it at last moment and didnt inform me two days prior. so that i can change my program. what they r going to do regarding this....
Helpful
Found this helpful?
Write a comment
Report
Copy