Air India Complaints & Reviews

PNR: Visakhaptanam – Chennai (IC 7601): RK6Z6H
PNR: Chennai – Abu Dhabi (IX 613): IX05385189
Name of passenger: Sharad Rai

I am writing this in the hope that customer care by Air India will be taken more seriously and that hapless passengers are not made a scapegoat, especially when the passenger is not responsible for the situation. Due to the callousness of the airline manager in Visakhapatnam and his...

Last night (technically, this morning) I had to send a package by cargo to Hyderabad from Chennai. I went to Chennai's Air India Cargo Division with a couple of my friends at about 1.30am. First of all, I had trouble finding the cargo office inside the Airport premises as there are no sign boards of any sort. This is NOT the complaint. India being my 'motherland', I have gotten used to asking passers-by for directions and not...

I seriously think that so called wife and ex husband are one and the same.No ex wife is so much bothered about her ex and she has no right to do what she is doing after the brake up.I think these people are going out of their way to distroy Emanuelle and her career and they should not be allowed to succeed in their ulterear motive.They have no business to keep posting the same links again and again so meny taimes, It is very clear that they...

Dear Sir,

I have been victim of very very poor service delivered by Air India. after everything happened i had informed to Airindia and did complaint to Air india General manager Mr. Sanjeev Kumar.

after a month later (when i submitted the compaint), i recieved a apology letter from air india official and they closed the matter themself. however i was never satisfied with their reply and sent another email to...

I have booked a return ticket on Air India from SanFranscisco-Singapore Mumbai

Electronic Ticket Number:[protected]
PNR Number: AI/J1FXC

Name: Kannan Govindan

Date of Journey: 28JUL 2009

Date of Return: 12AUG 2009

I have cancelled this ticket on 15th July 2009. Today it is Sep 19 2009. Air India yet to refund my money. Despite my repeated calls,...

Dear Sir,

I was to travel from New York to Mangalore. I had an AIR flight from New York to Mumbai and from Mumbai to Mangalore through Kingfisher.The flight number was AI140 schedulded on 12 SEP 21:30.
The Air India officials at New York confirmed to me that it was through check in and i can collect baggage at my final destination Mangalore. I had my own doubts about it so i confirmed with another officials too. But...

Dear Sir,

I had a made a booking to fly from BKK to MAA and return, and my PNR number was HNB5Q.

The out bound was on 27th Aug,2009 and the return was on 06th Sep,2009. I had travelled the outbound to BKK on the said date and due to some circumstances I could not make the return on the 6th Sep, so on the 2nd Sep I mad the booking cancel and changed the date to 7th Sep, and was told that I had been waitlisted,...

This is with reference to the in-flight on board experience when I traveled thru' Air India AI 348 from New Delhi to Shanghai on 18th Aug 2009. We had made the bookings thru Thomas Cook, and had made special meal & Bassinet seat requests done telephonically on 16th Aug 2009

I had an Infant of 2 months travelling with me, on calling up the toll free no. - [protected] of AirIndia from Indore, India, I was told that we...

My neighbour, who also happens to be one of the landlords, keeps stray dogs inside the building in the passage outside our doors and also on the staircase. She places food and water in the passage for them to feed on. This causes quite a nuisance to us as the entire area stinks, I get ticks crawling on the walls of my appartment sometimes and most people get scared to enter the building and so often we do not get our mail from couriers or...

Hi,

I booked a ticket thro Air india website from Singapore to India. While booking the ticket it prompted to create an account. Since it is only account creation I entered my name and other details. I indent to book a ticket fort my brother bu the ticket got generated in my name. Now I want to change the passenger name. Air india call center customer executive and Chennai city office executives asy it is not possible to...

Madam

I had sent my complaint to email address given to me by the helpline executive as they informed me that there is no system of registereing the complint at helpline nos. I had sent the complaint as given below. However, I am yet to get a reply. Please suggest me the name and address of the officer who is responsible for overseeing customer complaint so that I can file an application under RTI act to find out the result...

If we book ticket Air ticker in http://www.airindiaexpress.in using credit card, we have to give the front and back side of the credit card. Which is against the RBIs "Customer's confidentiallity". This may lead to fradulant usage of the credit card. This should be stopped with the immediate effect.

Refer the http://www.airindiaexpress.in/airindiaexpress/home.asp for credit policy of Air India...

I had Purchased a return Ticket for my Mother in law from Ahmedabad- Mumbai- Atlana to back to Mumbai-Ahmedabad.
She had Air India ticket for Mumbai to Ahmedbad. When My MIL arrived Mumbai on June-13-2009 and show the Itinery at AirIndia counter in Mumbai to get a Boarding pass.
Here is the conversation:
(My MIL is aged and can speak only Gujarati; and un/fortunetly the agent was gujarati)
Air India agent: Are...

I live in new jersey. Came to delhi via Mumbai on 22/05/09. I was carrying two liquor bottles from new york, purchased them from new york airport worth $80, was withe me till Mumbai. In Mumbai, while security check they took the bottles from us and said that we'll get the bottles on the luggage belt in Delhi as I had my transfer flight from mumbai. But it never reached here, I am so pissed. They did that complaint and all, they said...

The Air India website has put several phone numbers in the list on its website but when you call it either guides you to some automated already known information or hangs up with a bizarre noise or engaged tone.
Secondly the flight status option is just nothing else but the flight schedule. So no information can be known of what is happening. I consider it as a very careful way of being careless....

I was travelling from Bangalore to London on 25th May 09. I was travelling by AI-9505 from BLR to DEL and by AI-111 from DEL to LHR.

I got the boarding pass for both the flights in BLR. When I landed in DEL, the Air India customer support executive took my boarding pass and put a seal "NOT VALID FOR TRAVEL" and asked me to take seperate boarding pass at international airport. When I approached the Air India desk for...

Dear Sir,
I live in Bangur Avenue.I've shifted my residence from 14/D to 31/C Bangur Avenue on 10.05.2009 and applied to Telephone Dept on 11.05.2009, Salt Lake Exchange assured me that they will change it by 15.05.2009. But till today 26.05.2009, nothing has happened. My case Number is BAR/LP-H9/NOR/09-10/0035.
Bangur telephone exchange is not taking it seriously and instead of having Work Order they are not working.br...

A ticket was booked online on 18 May 2009 at 18:10 hrs (IST) for IC 555 from Chennai to Singapore on 23 May 2009 at 00:50 hrs. During this transaction, the amount of Rs 8329 has been debited from my account but the PNR was not generated.Due to availability shortage, I immediately booked a new ticket for the journey. I request to you to refund the amount for the ticket that was booked earlier for which the PNR number was not generated...

The date of Travel 14th April, 2009 night from Bangalore to Mumbai by Air India flight
The date of Travel 15th April, 2009 by AI 191 from Mumbai to Frankfurt and by AI 127
from Frankfurt to Chicago.

1. The provision of food stuffs without proper intervals and time schedule. There was a time gap of 4 to 6 hours between the break fast and dinner in the flight.
2. It is an International flight but the announcements...

Dear Sir,

I Purchased Air India Ticket to travel to San Francisco, CA from Airticketing Agent Named Skyline Aviation Services, Hyderabad. But the ticket is not used. Applied for Refund the same by the agent.
My Ticket Ref. is 098 [protected] dated 19th Feb 08 and Booking Ref is 2TISTV.
Submitted the Requisation for the refund on 10th March 09.

Please Take Necessary Action To refund the same....