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Air India Complaints & Reviews

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Updated: Jan 24, 2025
Complaints 3165
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Air India reviews & complaints page 157

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A
Abhishek Chakrabarti
from Raigarh, Chhattisgarh
Dec 27, 2009
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External Hard Disk Stolen From Checked-In Baggage & POOR CUSTOMER SERVICE (anything new ??)

Air India...the more you think about it...the more you hate it ! What else can I say ? I am a student in the University of Kansas. I was coming back to India for the Christmas break after a wonderful first semester...and little did I know that this "sweet" trip would unravel one of my worst nightmares....

I boarded AI 102 from NY and was on my way to Calcutta...I chose 17K as my seat number for this flight months...
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BHUPENDRA KUMAR SRIVASTAVA
from Karnal, Haryana
Dec 21, 2009
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delayed checked in baggage

Please refer to my complaint vide file no. DELAI27869/19DEC09/1845GMT. I alongwith my wife and daughter came by AI 120 FLIGHT from (Brussels by Brussels Airlines) via Frankfurt by AI 120 on 19th Dec09. I did not recieve my three checked in baggages. Despite filing the complaint at Airport, I have not received any response from you. Even after calling your office I was told that the Frankfurt office did not send any reply about the status....
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debangan majumder
Dec 16, 2009
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Lost/displaced luggage

I was travelling from Kolkata to New York JFK via Delhi in Air India on 7th Dec 2009.My luggage was checked in till JFK in Kolkata.But on arriving at JFK I found my luggage did not arrive.This happened with most of the passengers who boarded from kolkata.Then I logged a lost luggage complaint at JFK on 8th Dec morning NY time with refernece number JFKAI17321/08DEC0971207GMT.I gave the address and the contact person name of my stay in Bogota,Colombia...
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Sandipan Guha
from Mumbai, Maharashtra
Dec 16, 2009
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Wrong ticket issued

I made an internet E-TICKET in Air India website bearing PNR number JFT5J from Delhi to Mumbai. When I approached the check -in desk the airline staff indicated that my PNR is cancelled and issued to kolkata. I was surprised and rather showed them my booking detials. Still I could not fly to Mumbai.

I want a compensation towards this as the Air line never approached me to help me out even after sweetly charging me for the...
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Samuel AP Prabakar Joseph
from Eraniel, Tamil Nadu
Dec 14, 2009
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Valuables stolen from Checked in baggage

I travelled from Phoenix to Chennai with my wife in Air India AI126 on Dec 5th. I checked in 5 baggages at the Phoenix Sky Harbour Intl Airport. I paid penalty of $350.00 for 1 extra baggage and extra weight in 1 baggage.

When I reached the chennai airport, none of the 5 bags were delivered to me. I gave a complaint and opted to come and collect it in the airport as soon as the bags are available. I collected 3 bags, 1 bag...
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Srikanth Rao Panyam Vuppu
from Bengaluru, Karnataka
Dec 10, 2009
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Credit Card used fraudulently to book Flight tickets at Air India

Dear Sir,

3 Tickets were booked to buy Air India Tickets on 02nd Dec 09 using my Credit Card number [protected] with Exp date 03/12 Fraudulantly.

Below are the details

[protected]DEC[protected]DEC-09 AIR INDIA 4,655.00
[protected]DEC[protected]DEC-09 AIR INDIA 4,655.00
[protected]DEC[protected]DEC-09 AIR INDIA 5,580.00

I learnt of these fraudulant use...
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Sushree Subhadarshenee
from Pune, Maharashtra
Dec 10, 2009
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Fraud

I booked packing and Moving of my House Hold goods from Kolkata to Cuttack via this Air India Movers and Packers operating at Kolkata (Mr Vikas Kumar, cell:[protected]) on 7th Dec 2009. While transfering I opted for 3% comprehensive insurance of my goods and an amount of INR 3870 was paid to him for the National Insurance policy which he was supposed to get it done that very day.But he ran away with the money without any insurance policy....
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V
Vivek Gupta
from New Delhi, Delhi
Nov 15, 2009
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Very Very Rude and ill behaviour of Air India Staff

Having Issued Boarding passes for IC146 & IC605 -- Rajkot - Mumbai, Mumbai - Delhi on 14th Nov. 2009 to Four passenger as connecting flights. The flight IC146 landed at 21.05 but the IC staff wrongly informed us that the connecting flight IC605 to Delhi is already left and contact duty manager at the Airport.
The IC605 for Delhi was not actually left at 21.00 hours, it left at least 40 minutes after the scheduled time.
The...
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Hello

I had booked a Air India IC return ticket from Mumbai - Bangalore - Male in Sept 2009 on cleartrip.com.
On our way back when we were about to board Banglore - Mumbai IC flight on 26th Sept 2009, we were told Flight is canceled due to the strike and we were not given any options and hence we booked on GoAir and IC counter gave us an endorsement and told us we should show this to Cleartrip and they are responsible...
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Komakula Sridher
Nov 5, 2009
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Ticket Cancellation Refund

Hello Sir,

My name is Komakula Sridher. I had cancelled my ticket on 11/05/2009 and got notified to submit my Ticket and a copy of my Passport. As per the notification I submitted the requested documents at the Air India office (Saifabad, HACA Bhavan, Hyderabad). Could you please verify my details below and issue the refund amount. Please let me know if you need any additional information.

Name ...
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Sandeep R. Pillay
from Mumbai, Maharashtra
Oct 30, 2009
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AI 916 diverted without information to pick up passengers from another sector

My family of 4 (self, wife and my parents) decided to travel the Trivandrum-Mumbai sector on 28th October 2009 owing to it's convenient timing. As the aircraft was readying to taxi off, the Airhostess announced that the flight will land at Kochi. What was a non-stop 2 hour flight became an arduous 5 hour flight with horrendous service. All the lights in the cabin along with the airconditioning would switch off when the engines were being...
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Sharad Rai
from Vepagunta, Andhra Pradesh
Oct 26, 2009
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Customer care - Air India

PNR: Visakhaptanam – Chennai (IC 7601): RK6Z6H
PNR: Chennai – Abu Dhabi (IX 613): IX05385189
Name of passenger: Sharad Rai

I am writing this in the hope that customer care by Air India will be taken more seriously and that hapless passengers are not made a scapegoat, especially when the passenger is not responsible for the situation. Due to the callousness of the airline manager in Visakhapatnam and his...
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Mohamed Hassan
from Chennai, Tamil Nadu
Oct 22, 2009
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They don't work 24/7

Last night (technically, this morning) I had to send a package by cargo to Hyderabad from Chennai. I went to Chennai's Air India Cargo Division with a couple of my friends at about 1.30am. First of all, I had trouble finding the cargo office inside the Airport premises as there are no sign boards of any sort. This is NOT the complaint. India being my 'motherland', I have gotten used to asking passers-by for directions and not...
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L
linette
from Pune, Maharashtra
Oct 9, 2009
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vulger

I seriously think that so called wife and ex husband are one and the same.No ex wife is so much bothered about her ex and she has no right to do what she is doing after the brake up.I think these people are going out of their way to distroy Emanuelle and her career and they should not be allowed to succeed in their ulterear motive.They have no business to keep posting the same links again and again so meny taimes, It is very clear that they...
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G
Guriqbal Singh
Sep 28, 2009
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Poor/worst Service by Air India

Dear Sir,

I have been victim of very very poor service delivered by Air India. after everything happened i had informed to Airindia and did complaint to Air india General manager Mr. Sanjeev Kumar.

after a month later (when i submitted the compaint), i recieved a apology letter from air india official and they closed the matter themself. however i was never satisfied with their reply and sent another email to...
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Kannan Govindan
Sep 18, 2009
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International Ticket Cancellation

I have booked a return ticket on Air India from SanFranscisco-Singapore Mumbai

Electronic Ticket Number:[protected]
PNR Number: AI/J1FXC

Name: Kannan Govindan

Date of Journey: 28JUL 2009

Date of Return: 12AUG 2009

I have cancelled this ticket on 15th July 2009. Today it is Sep 19 2009. Air India yet to refund my money. Despite my repeated calls,...
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Karthik Kamath
from Delhi, Delhi
Sep 16, 2009
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Baggage Service

Dear Sir,

I was to travel from New York to Mangalore. I had an AIR flight from New York to Mumbai and from Mumbai to Mangalore through Kingfisher.The flight number was AI140 schedulded on 12 SEP 21:30.
The Air India officials at New York confirmed to me that it was through check in and i can collect baggage at my final destination Mangalore. I had my own doubts about it so i confirmed with another officials too. But...
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SANTHOSH NARAYAN SHINDE
from Chennai, Tamil Nadu
Sep 8, 2009
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Problem with Booking

Dear Sir,

I had a made a booking to fly from BKK to MAA and return, and my PNR number was HNB5Q.

The out bound was on 27th Aug,2009 and the return was on 06th Sep,2009. I had travelled the outbound to BKK on the said date and due to some circumstances I could not make the return on the 6th Sep, so on the 2nd Sep I mad the booking cancel and changed the date to 7th Sep, and was told that I had been waitlisted,...
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This is with reference to the in-flight on board experience when I traveled thru' Air India AI 348 from New Delhi to Shanghai on 18th Aug 2009. We had made the bookings thru Thomas Cook, and had made special meal & Bassinet seat requests done telephonically on 16th Aug 2009

I had an Infant of 2 months travelling with me, on calling up the toll free no. - [protected] of AirIndia from Indore, India, I was told that we...
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Behram Kolah
from Mumbai, Maharashtra
Aug 4, 2009
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stray dog menace inside building

My neighbour, who also happens to be one of the landlords, keeps stray dogs inside the building in the passage outside our doors and also on the staircase. She places food and water in the passage for them to feed on. This causes quite a nuisance to us as the entire area stinks, I get ticks crawling on the walls of my appartment sometimes and most people get scared to enter the building and so often we do not get our mail from couriers or...
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