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Updated: Apr 21, 2025
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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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S
SANTHOSH NARAYAN SHINDE
from Chennai, Tamil Nadu
Sep 8, 2009
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Problem with Booking

Dear Sir,

I had a made a booking to fly from BKK to MAA and return, and my PNR number was HNB5Q.

The out bound was on 27th Aug,2009 and the return was on 06th Sep,2009. I had travelled the outbound to BKK on the said date and due to some circumstances I could not make the return on the 6th Sep, so on the 2nd Sep I mad the booking cancel and changed the date to 7th Sep, and was told that I had been waitlisted,...
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P
Prachi Dashora Pendse
Aug 29, 2009
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Resolved

Infant was forced starved and not served baby food on-board despite special request made in advance

This is with reference to the in-flight on board experience when I traveled thru' Air India AI 348 from New Delhi to Shanghai on 18th Aug 2009. We had made the bookings thru Thomas Cook, and had made special meal & Bassinet seat requests done telephonically on 16th Aug 2009

I had an Infant of 2 months travelling with me, on calling up the toll free no. - [protected] of AirIndia from Indore, India, I was told that we...
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B
Behram Kolah
from Mumbai, Maharashtra
Aug 4, 2009
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stray dog menace inside building

My neighbour, who also happens to be one of the landlords, keeps stray dogs inside the building in the passage outside our doors and also on the staircase. She places food and water in the passage for them to feed on. This causes quite a nuisance to us as the entire area stinks, I get ticks crawling on the walls of my appartment sometimes and most people get scared to enter the building and so often we do not get our mail from couriers or...
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K
kanmaniraja
from Chandigarh, Chandigarh
Aug 4, 2009
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Resolved

Change of name in the ticket

Hi,

I booked a ticket thro Air india website from Singapore to India. While booking the ticket it prompted to create an account. Since it is only account creation I entered my name and other details. I indent to book a ticket fort my brother bu the ticket got generated in my name. Now I want to change the passenger name. Air india call center customer executive and Chennai city office executives asy it is not possible to...
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G
Gopal Singh Gusain
from New Delhi, Delhi
Aug 3, 2009
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Non serving of Food

Madam

I had sent my complaint to email address given to me by the helpline executive as they informed me that there is no system of registereing the complint at helpline nos. I had sent the complaint as given below. However, I am yet to get a reply. Please suggest me the name and address of the officer who is responsible for overseeing customer complaint so that I can file an application under RTI act to find out the result...
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Z
zenti78
from Bengaluru, Karnataka
Jul 25, 2009
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Asking sensitive information

If we book ticket Air ticker in http://www.airindiaexpress.in using credit card, we have to give the front and back side of the credit card. Which is against the RBIs "Customer's confidentiallity". This may lead to fradulant usage of the credit card. This should be stopped with the immediate effect.

Refer the http://www.airindiaexpress.in/airindiaexpress/home.asp for credit policy of Air India...
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M
Manoj Tadhani
Jun 18, 2009
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Boarding pass not issued

I had Purchased a return Ticket for my Mother in law from Ahmedabad- Mumbai- Atlana to back to Mumbai-Ahmedabad.
She had Air India ticket for Mumbai to Ahmedbad. When My MIL arrived Mumbai on June-13-2009 and show the Itinery at AirIndia counter in Mumbai to get a Boarding pass.
Here is the conversation:
(My MIL is aged and can speak only Gujarati; and un/fortunetly the agent was gujarati)
Air India agent: Are...
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R
RAJAT NARANG
from Jammu, Jammu and Kashmir
Jun 12, 2009
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mishandling baggage

I live in new jersey. Came to delhi via Mumbai on 22/05/09. I was carrying two liquor bottles from new york, purchased them from new york airport worth $80, was withe me till Mumbai. In Mumbai, while security check they took the bottles from us and said that we'll get the bottles on the luggage belt in Delhi as I had my transfer flight from mumbai. But it never reached here, I am so pissed. They did that complaint and all, they said...
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S
somaditya sen
Jun 1, 2009
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Bad website information and virtually zero customer care

The Air India website has put several phone numbers in the list on its website but when you call it either guides you to some automated already known information or hangs up with a bizarre noise or engaged tone.
Secondly the flight status option is just nothing else but the flight schedule. So no information can be known of what is happening. I consider it as a very careful way of being careless....
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Y
Yalaguresh Jorapur
May 28, 2009
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Resolved

UDF charges in Delhi Airport by Air India

I was travelling from Bangalore to London on 25th May 09. I was travelling by AI-9505 from BLR to DEL and by AI-111 from DEL to LHR.

I got the boarding pass for both the flights in BLR. When I landed in DEL, the Air India customer support executive took my boarding pass and put a seal "NOT VALID FOR TRAVEL" and asked me to take seperate boarding pass at international airport. When I approached the Air India desk for...
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A
ANIRUDDHA NAG
from Pune, Maharashtra
May 27, 2009
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Shifting of telephone in same exchange

Dear Sir,
I live in Bangur Avenue.I've shifted my residence from 14/D to 31/C Bangur Avenue on 10.05.2009 and applied to Telephone Dept on 11.05.2009, Salt Lake Exchange assured me that they will change it by 15.05.2009. But till today 26.05.2009, nothing has happened. My case Number is BAR/LP-H9/NOR/09-10/0035.
Bangur telephone exchange is not taking it seriously and instead of having Work Order they are not working.br...
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V
VASU KAUSHIK
from Chennai, Tamil Nadu
May 18, 2009
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Refund of ticket

A ticket was booked online on 18 May 2009 at 18:10 hrs (IST) for IC 555 from Chennai to Singapore on 23 May 2009 at 00:50 hrs. During this transaction, the amount of Rs 8329 has been debited from my account but the PNR was not generated.Due to availability shortage, I immediately booked a new ticket for the journey. I request to you to refund the amount for the ticket that was booked earlier for which the PNR number was not generated...
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B
Balasubramanian A
May 4, 2009
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Resolved

Poor Service and irregular tratment of cutomers Senior Citizens

The date of Travel 14th April, 2009 night from Bangalore to Mumbai by Air India flight
The date of Travel 15th April, 2009 by AI 191 from Mumbai to Frankfurt and by AI 127
from Frankfurt to Chicago.

1. The provision of food stuffs without proper intervals and time schedule. There was a time gap of 4 to 6 hours between the break fast and dinner in the flight.
2. It is an International flight but the announcements...
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T
Tandra SrinivasaRao
from Hyderabad, Telangana
Apr 21, 2009
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Refund the amount for unused Ticket

Dear Sir,

I Purchased Air India Ticket to travel to San Francisco, CA from Airticketing Agent Named Skyline Aviation Services, Hyderabad. But the ticket is not used. Applied for Refund the same by the agent.
My Ticket Ref. is 098 [protected] dated 19th Feb 08 and Booking Ref is 2TISTV.
Submitted the Requisation for the refund on 10th March 09.

Please Take Necessary Action To refund the same....
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M
mansi
from Mumbai, Maharashtra
Apr 1, 2009
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harrassment by the staff of AI at Singapore Airport

WE WERE TRAVELLING FROM SINGAPORE TO MUMBAI ON 31.3.2009.

WE BEING STAFF OF AIR INDIA WERE SHOCKED TO SEE THE DISGUSTING BEHAVIOUR OF THE STAFF OF AIR INDIA AT THE COUNTER OF SINGAPORE AIRPORT.

THE COUNTER STAFF BEHAVES IN A VERY INDIFFERENT MANNER AND TREATS THE OTHER STAFF MEMBERS TRAVELLING TO SINGAPORE LIKE BEGGARS.

THIS IS TOTALLING DISGUSTING. STRONG ACTION SHOULD BE TAKEN AGAINST THEM....
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A
AMIT LOHANA
from Gurgaon, Haryana
Mar 31, 2009
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Food Poisoning in flight to New York

This is to inform you that I had faced gross negligence and threat to my life by AIR INDIA on my flight from Delhi to New York.I took a flight AI 101 from Delhi on the 27th January 2009.I am a frequent flier but have never heard or faced such incompetence on part of any airline in the world.I have put forward a complaint to Air India but they are just not taking any action.I have put below the emails sent by the airline to me for your reference...
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C
Complainant1065267
from Kolkata, West Bengal
Jan 15, 2009
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flight changes with out information

We were subjected to great mental agony and inconvenience due to sudden change of IC 0505 from Bangalore to Delhi on 6th January 2009 to IC 439.In our ticket booked on 5th December, the departure time was 9.30 am and arrival at Delhi was 12.00 noon with out any stops.

When we checked the internet on 5th January to know if there is any change in flight schedule our flight IC 0505 was not seen in the flight schedule. We tried...
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S
Saurabh Kochhar
Dec 17, 2008
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Not getting Refund

Hi Sir

I want to bring to your notice the inconvenience caused to me due to Air India flight cancellation.
I booked a flight for my sister from expedia.com for an Air India flight AI-126 from Chicago-New Delhi for 6th October which had a cost of $704.90. The flight got cancelled and Air India staff told that "flight may or may not go" even the next day also.
It was very urgent for her to come back so...
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S
shahbaz subedar
Oct 30, 2008
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NO baby coat for paid baby ticket

Hi

My name is shahbaz subedar.we were flying with my family from Mumbai to New York by Air India Flight no. AI191 on Saturday 25th October, 2008.

As per the rule, we have bought a ticket for my kid master ZIYAN subedar (only 1year old) which costs me around Rs.26000/-.
For that amount they are bound to provide me baby coat for my baby.

But unfortunately, they did not had sufficient baby...
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P
Paresh Varsani
Oct 8, 2008
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Service and Flight Schedules

The following Letter was sent to Air India HQ and London Office.

* I had to constantly chase the complaint
* Show no sympathy or to honest didnt care
*Did take responsibility and didnt no care on bit.

OVERALL - Will Never Use Again and Would Not Recommend !!!


I am filing a written complaint to Air India for compensation. Please read my frustrations with Air India
br...
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