Air India Complaints & Reviews

I made an internet E-TICKET in Air India website bearing PNR number JFT5J from Delhi to Mumbai. When I approached the check -in desk the airline staff indicated that my PNR is cancelled and issued to kolkata. I was surprised and rather showed them my booking detials. Still I could not fly to Mumbai.

I want a compensation towards this as the Air line never approached me to help me out even after sweetly charging me for the ticket. I want a suitable compensation for the loss of business and time and also the harrassment.

I travelled from Phoenix to Chennai with my wife in Air India AI126 on Dec 5th. I checked in 5 baggages at the Phoenix Sky Harbour Intl Airport. I paid penalty of $350.00 for 1 extra baggage and extra weight in 1 baggage.

When I reached the chennai airport, none of the 5 bags were delivered to me. I gave a complaint and opted to come and collect it in the airport as soon as the bags are available. I collected 3 bags, 1 bag and 1 bag on 08/12, 09/12 and 11/12 respectively.

When I opened the bags in my home I found out that many items are missing. Some body has opened all my bags and selectively stolen many valuable items. Around 20 items are missing and their combined worth crosses to $1000.00 .

This has caused so much of metal stress and also monetary loss. Some of the items cannot be bought here and they are priceless gifts.

Despite collecting a fine of 350 dollars my baggages were not handled properly. Shame on Air India for employing crooked people who makes second income by stealing their own customers property.

Imagine one person running around numerous stores in US and buying gift items for their loved ones and another person sitting under the safe cover called Air India and selectively stealing all those items as per his wish. Air India has policies which are more robber friendly than customer friendly. This is how it works in Air India

They pay compensation on a weight basis. For example : 1 Kg of goods lost = 500 Rs/

Valuable items that I lost like the Ipod, Watches, PS3 Games don't weigh much. At Air India, Apples are not compare with Apples.

They have their own rules which only help the cause of robbery and increases suffering to the passangers. AI theifs are so smart to steal only the watch and leave the hard case as it is. This means less wieght loss and AI is happy to pay less compensation. This is how AI is breeding a group of white collar robbers.

Below is list of items that were stolen from me. Value in US Dollars is given next to each item :

Brookstone Rolling clock (2) - 30
Brookstone Time projecting clock - 35
Fossil Watch - 103
Citizen Watch - 65
PS3 Games (5) - 5 * 40 = 200
Armani Cent (2) - 120
Sport French cent - 65
Playboy Cent - 30
Ipod Nano 16 Gb Black - 190
Sony Mp3 Player - 35
Cannon Camera - 130
Nursery Rhyme CDs - 20

Total Value is - $1,023

Name : Samuel Anand Prince / Prabakar Joseph
File Reference : MAAAI37156/07DEC09/0505GMT
Flight Date : UA656/05DEC/AI126/05DEC/AI640/07DEC
Bag Tags : UA650126 UA650127 UA648946 UA648947 UA648948

Air India should be banned from operating Intl flights as they don't have Intl standard and spoil the country's image.

Dear Sir,

3 Tickets were booked to buy Air India Tickets on 02nd Dec 09 using my Credit Card number [protected] with Exp date 03/12 Fraudulantly.

Below are the details

[protected]DEC[protected]DEC-09 AIR INDIA 4,655.00
[protected]DEC[protected]DEC-09 AIR INDIA 4,655.00
[protected]DEC[protected]DEC-09 AIR INDIA 5,580.00

I learnt of these fraudulant use when I received alerts on my mobile phone from My Bank (Andhra Bank). Post this, I made several attempts in vain to contact Air India over the phone to report of this misuse. I dialed on the Air India customer care numbers collected from Just Dial[protected]. However, I was unable to contact anyone at Air India as none of the calls were answered.
I have reported of the misuse with my Bank & got my card hot listed. I have also raised an FIR with the police to nab the fraudster. I request you to kindly look into this matter and help me in disputing these transactions that have been made using my credit card details.

Do let me know if you require any other information that might help you in your investigation in nabbing the fraudster.

Hope Air Lines would adopt better checks to avoid misuse.

Thanks & regards
Srikanth Rao Panyam Vuppu

I booked packing and Moving of my House Hold goods from Kolkata to Cuttack via this Air India Movers and Packers operating at Kolkata (Mr Vikas Kumar, cell:[protected]) on 7th Dec 2009. While transfering I opted for 3% comprehensive insurance of my goods and an amount of INR 3870 was paid to him for the National Insurance policy which he was supposed to get it done that very day.But he ran away with the money without any insurance policy. On telling him that I would go for a police complaint, he switched off his cell phone avoiding any further contacts.

Having Issued Boarding passes for IC146 & IC605 -- Rajkot - Mumbai, Mumbai - Delhi on 14th Nov. 2009 to Four passenger as connecting flights. The flight IC146 landed at 21.05 but the IC staff wrongly informed us that the connecting flight IC605 to Delhi is already left and contact duty manager at the Airport.
The IC605 for Delhi was not actually left at 21.00 hours, it left at least 40 minutes after the scheduled time.
The IC staff could had easily transferred us to IC605, but reluctantly they pushed us into a mess just to avoid a little effort at their part.
And then They connected us to Jet Konnect flight which finally left Mumbai at 12.20 in night giving a 3.20 hours nightmare at the Mumbai Airport.
No Food being provided by the IC staff as there was no food available in the Jet Konnect Flight.
My Driver had to wait at the Delhi Airport for at least 4 hours in the chilling night.
It became a full fledged mess created solely by the IC staff
I just could not understand if YOU cannot connect to the passengers to the connecting flights why YOU CALL THE FLIGHTS AS CONNECTING FLIGHTS AND WHY YOU ISSUE A CONNECTING BOARDING PASS.,..........
THEY DO NOT HAVE ANY ANSWER TO THIS MESS AND TORTURE BEING FORCEFULLY GIVEN BY AIR INDIA.
We want a strict action be taken against the staff involed creating this Mess in addtion to the compensation to the suffered passenger in the ways and means the Air India thinks fit.

Hello

I had booked a Air India IC return ticket from Mumbai - Bangalore - Male in Sept 2009 on cleartrip.com.
On our way back when we were about to board Banglore - Mumbai IC flight on 26th Sept 2009, we were told Flight is canceled due to the strike and we were not given any options and hence we booked on GoAir and IC counter gave us an endorsement and told us we should show this to Cleartrip and they are responsible to refund our money.

Its been almost 2 months and Cleartrip says as its Partial cancellation, they need a go ahead from Air India and the Amount to be refunded and after several mails to Air India Refund team by Cleartrip, has not responded with a Go ahead.

Please advice how do I go about it.

Hello Sir,

My name is Komakula Sridher. I had cancelled my ticket on 11/05/2009 and got notified to submit my Ticket and a copy of my Passport. As per the notification I submitted the requested documents at the Air India office (Saifabad, HACA Bhavan, Hyderabad). Could you please verify my details below and issue the refund amount. Please let me know if you need any additional information.

Name : Komakula Sridher
Father's Name : K Rajashekaram
Passport Number : F3614098
ETKT : AI 098 [protected]
RESERVATION NUMBER(S) : AI/J7KL2
Home Address : H.No: 4-2-382
Kothur Street,
Hamankonda,
Warangal 506001
Andhra Pradesh.

Thanks,
Sridher

My family of 4 (self, wife and my parents) decided to travel the Trivandrum-Mumbai sector on 28th October 2009 owing to it's convenient timing. As the aircraft was readying to taxi off, the Airhostess announced that the flight will land at Kochi. What was a non-stop 2 hour flight became an arduous 5 hour flight with horrendous service. All the lights in the cabin along with the airconditioning would switch off when the engines were being started. The In Flight Entertainment System was not functional, and consequently, the Attendant call switch was not functional. If the hardship faced during flight was not sufficient, the slamdown at Mumbai brought down one of the overhead service panels (picture attached).

The confusion did not end there, It took almost 15 minutes for doors to be opened. Bypassing immigration for domestic passengers took ages as there was only one person manning the counter (and no order). Baggage claim was no better with baggage being on different belts to what was shown on the display.

Had I been informed about the change of flight details before boarding, i would have claimed a refund and opted for another flight. Why Should I pay Air India for service not rendered?

PNR: Visakhaptanam – Chennai (IC 7601): RK6Z6H
PNR: Chennai – Abu Dhabi (IX 613): IX05385189
Name of passenger: Sharad Rai

I am writing this in the hope that customer care by Air India will be taken more seriously and that hapless passengers are not made a scapegoat, especially when the passenger is not responsible for the situation. Due to the callousness of the airline manager in Visakhapatnam and his false assurance, I went through a horrible experience during my recent return flight to Abu Dhabi. (Detail account below).

However, I would like to state that, when an airline sells its ticket to a passenger, then it should also take responsibility when it fails to fulfill its duty (Delays/Non-Operation etc) and not cause further harassment to the passenger. I am aware that Air India Express is the low budget Flight operating to the Middle East, but it is still a subsidiary of Air India and I found it strange that instead of trying to get me to my destination, the manager in Chennai had to point this out to me and offer options that were neither feasible nor realistic in my situation.

The delay and subsequent cancellation of the domestic flight was due to the airline not being in position to operate its flight, which resulted in me missing my connecting flight. (This was the third consecutive day where Air India was having a problem with their flight from Visakhapatnam to Chennai. On 15th the flight was cancelled, on 16th the flight took off at 1030hrs and after flying for 25 mins had to land back to Visakhapatnam due engine problem and again took off at 1630hrs). Hence, I expected them to help me out with my situation and not aggravate the problem further and mete such treatment for no fault of mine.

The mental trauma, the loss of time and sleep and the anguish that I faced cannot be compensated in any form or kind, but as a good gesture to your customer for the inconvenience faced, it will be highly appreciated, if you could at least compensate the cost for the transport from Dubai to Abu Dhabi.

DETAILED ACCOUNT

Return Flight booked as follows:

17.10.09: VTZ (Visakhapatnam) to MAA (Chennai) with IC 7601 departure 0830 hrs
Ticket No:[protected]Scanned copy attached)

17.10.09 MAA to AUH (Abu Dhabi) with XI 613 departure 1250 hrs
Ticket No: IX[protected]Scanned copy attached)

0700 hrs: After checking in for the flight to Chennai, we were informed that flight IC 7601 to Chennai was delayed and was rescheduled for departure at 0915 hrs.

0930 hrs: Boarding finally started and then while the aircraft was still in the runway, the pilot made an announcement that there was a snag in the engine and that all passengers have to disembark. At this point we were informed that the flight would be ready within half an hour. However, this did not happen.

1000 hrs: Passengers were informed (pacified) with the information that they would be put in another flight, which was arriving from Delhi at 1325 hrs.

Since my onward flight to Abu Dhabi from Chennai was at 1250 hrs and on hearing that the next flight departing VTZ was due at 1325 hrs, I immediately went and approached the Manager on duty and requested for assistance. I was assured by the Manager that an alternate arrangement would be made and that he would inform Air India in Chennai and noted my onward flight details. Before leaving Vizag, the Manager again told me that he has informed the Air India Manager in Chennai and that I should meet him after landing there. I requested him for a copy of the communication regarding the information passed to his colleague in Chennai, so that I could show them on arrival, but he told me that he had passed the message verbally(by telephone) and I need not worry.

1450 hrs: Landed in Chennai and I straight away went and approached the Air India Manager on Duty (Mrs. Preeti.), she told me that she had not received an information from Visakhapatnam and that I should go and meet the Air India Express Manager as it was an international flight that I had missed.

So I went and met the duty manager of Air India Express (Mr. Natarajan), who told me that he cannot do anything as the delay was due to domestic flight and I should approach them. I again approached Mrs. Preeti and asked for assistance, as I did not know, who else to approach. She called Mr. Natarajan, who told her that he cannot issue a ticket for another flight as the ticket which I had bought was of a low budget carrier and that I had two options, either wait for the next Air India Express flight which was on Tuesday or buy a new return ticket from Chennai to Abu Dhabi. Both options were not acceptable to me, as I had to join duty on 18th Oct and I did not have sufficient money to buy a new ticket and since I was stranded in a strange city, where I did not have any one to ask for assistance, I was not in position to accept either of the options. After this Mrs Preeti contacted some higher officials and also made some calls to various officers on duty etc, the Air India Express Manager finally agreed to accommodate me in the Indian Airline flight IC 905 to Dubai which was departing at 2000 hrs. Since I did not have any other option, I agreed to take this flight (Ticket attached).

2000 hrs: Boarded IC Flight to Dubai, which landed at 1045hrs (UAE time) and from there I had to take a Taxi to Abu Dhabi, which is about 2 hours drive. I reached my residence at 0100 hrs (local Time) and paid 295 Dirhams (approximately Rs.3900).

Last night (technically, this morning) I had to send a package by cargo to Hyderabad from Chennai. I went to Chennai's Air India Cargo Division with a couple of my friends at about 1.30am. First of all, I had trouble finding the cargo office inside the Airport premises as there are no sign boards of any sort. This is NOT the complaint. India being my 'motherland', I have gotten used to asking passers-by for directions and not rely on signboards and addresses. It took about half an hour to find the place, but that's OK. As I said, I have gotten used to this.

So I found the place at about 2am. There were people waiting outside the cargo office but I couldn't find a way in. Then I was told that the office is closed. I was obviously shocked because Air India Cargo is supposed to work 24/7 and also it was really important for me to send the package. I went the window and found people sleeping inside with the AC on. I started banging on the window to wake them up and a man in his early 40s opened the door. When I asked him why they aren't working, he actually said, "Don't we people need food and rest? Come after 4am. Don't disturb till then".

The people waiting outside were probably too kind to disturb the officers who were 'resting' or may be they have gotten 'used' to the idea. But I haven't and I don't want to. I don't know how this blog/ forum works, who checks these posts and takes action. I actually don't care about taking action because I know everyone will eventually get used to everything. But here is my piece of advice: When you're in a hurry to send a cargo late in the night, DO NOT GO TO AIR INDIA CARGO.

End of the story - I sent my package through Jet Cargo spending an extra 100 rupees, which means a lot to me.

I seriously think that so called wife and ex husband are one and the same.No ex wife is so much bothered about her ex and she has no right to do what she is doing after the brake up.I think these people are going out of their way to distroy Emanuelle and her career and they should not be allowed to succeed in their ulterear motive.They have no business to keep posting the same links again and again so meny taimes, It is very clear that they are after her life.The moderaters or the admin should remove the links immediately and ban them from posting again.Legal action must be taken against these people so that they do not do such things in future.They should also be held responsible for all the repercussions for doing such a thing.Thnnks.

Dear Sir,

I have been victim of very very poor service delivered by Air India. after everything happened i had informed to Airindia and did complaint to Air india General manager Mr. Sanjeev Kumar.

after a month later (when i submitted the compaint), i recieved a apology letter from air india official and they closed the matter themself. however i was never satisfied with their reply and sent another email to get my money back which Air india has robbed from me through their foul mean. I kept on sending emails but Air India is in a sound sleep. they really didnt bother about responding the email and pacify a claimant. however this kind of poor service cannot be accepted and i therefore request your organisation to get hold of Air india as one side they have made the terrible mistake which turned into nightmare for me on top of that dont even bothered to answer my emails.

Below, I have given all the detail and complaint which I forwarded to Air india to sort out but unfortunately it seems that Air india doesn't want to sort this out unless external pressure. if you organisation required any other information from myself please do not hesitate to contact me thorugh email which i have provided on your system.




Shri Sanjeev Kumar
General Manager (TS)
Air India

Subject: Poor organisation that has caused hassle to a customer

Dear Sir,

I am writing to you in connection with my recent flight (UK to India) on Air India. I regret to tell you that I have never seen such a bad organisation like Air India. I took a return ticket (“Heathrow – Amritsar”, “Amritsar – Delhi – Heathrow” e-ticket ref. J8HW5). I bought this return ticket from Air India website. Below, I have explained the hassle that your Air line (Air India) has caused me:

I was told that it is a return ticket for Heathrow-London/ Amritsar and on my return the flight will come via Delhi. On 26th Apr’09 when I went to Amritsar airport to get my flight, Air India personal told me a different story that up to Delhi I have to travel as a domestic passenger and I have to again go through the security check, check-in everything. And this was very first time I have ever seen such a poor service like this. I was expecting a comfortable journey on my return, however it turned out into a nightmare for me.

After having 7 hour stay at Delhi airport (hanging around, killing the time) when I went for re-check at Air India counter, the officials at the counter demanded for extra money (Airport Tax). I asked the reason for extra fee, as I got the on-line ticket and paid for it well in advance (any extra amount that I was supposed to pay should have been deducted while I was booking the ticket online), there seems no reason for me to pay an extra amount. The gentleman replied in “typical Indian tone” that “it was a responsibility of your travel agent to get proper fair including all taxes and Air India can not do anything in this and you have to pay extra money”. No doubt the gentleman (Airline Supervisor/organiser on behalf of Air India Airline) was dim-witted as I had explained to him that I purchased the ticket through Air India website rather than through travel agent (showed him E-ticket), and I had not been contacted by Air India for extra payment. On top of that, it is the responsibility of Air India to inform me if this is the case (where I have to pay extra @ airport while taking my return flight although this would still be illogical from the Airline perspective as I had a return ticket). I had no prior information that I have to pay extra money like this (no emails, phone call was made to make me aware about such situation). It took 45 more minutes for me to apprise Air India Airline supervisor @ Airport that I was not aware of this and also I didn’t had any money in my pocket to pay the extra fee and requested to help me. The supervisor reply was still the same that “we cannot do anything and you have to pay or you miss the flight, and asked me to arrange from somewhere”. As I have no money into my pocket but I had my debit card with me and I was ready to pay by my debit card but in 21st century when world is looking to go beyond *Moon and Mars* Air India Airline still not have facility to accept debit or credit card but just Cash. Because it was a card from United Kingdom bank and for security reasons I was only able to pay by my card as I can’t withdraw any money outside United Kingdom.
In the meantime while when I was requesting @ the counter and trying to sort out my problem, an another passenger came out of line and abused me because it took 5-6 minutes @ check in counter (how disgusting was it , yes it was). He had no right to speak to me like this as he should tell his problem to airline if there was any, but still all this happened because of poor management of Air India Airline.

When Air India Airline didn’t show anything which is known as a customer service I have to be a beggar and borrowed money from another kind passenger who was coming to London Heathrow on the same flight.

It is neither written anywhere nor have I informed by airline to pay extra @ the time of check in. Then why Air India demanded more money and put me in trouble.

Finally, when I managed to arrange money and went to Air India office to pay money (unnecessary requested money), the official was having his “Tea and Pakora” and whispering that public is not letting him eat his “Pakora”. 1st he was having food @ the time of his duty and secondly he was whispering. If he was on break then why he was still having the charge and if he wasn’t on break how come he was having “Tea and Pakora” @ the time of his duty and on top of that whispering that why public is asking him to do anything. This was the level of service which is being delivered by Air India Air line which I had witnessed.


It is sad and unfortunate to see such officials at the International Airport, bringing disrepute to our country known for its hospitality, humbelness, and treating customer/guest as a God. It is also giving a reflection to the visitors/foregienrs about the poor customer service provided by an airline carrying the name of INDIA. It is the word of praise that can get you more customers and also vice versa. I hope such incident will not be repeated in near future with any domectic or International customer of the Airlines. I demand for Air India apology, any extra money which Air India has taken through unfair means and also I should be compensated for such terrible service and unpleasant journey.

In anticipation of an appropriate reply at the earliest possible convinience
Regrads

I have booked a return ticket on Air India from SanFranscisco-Singapore Mumbai

Electronic Ticket Number:[protected]
PNR Number: AI/J1FXC

Name: Kannan Govindan

Date of Journey: 28JUL 2009

Date of Return: 12AUG 2009

I have cancelled this ticket on 15th July 2009. Today it is Sep 19 2009. Air India yet to refund my money. Despite my repeated calls, the Air india doesnt even give me a update on this. I would like to know whether Air India processed this cancellation if so i wanted to know the transaction details. If not, then i need to know the status of the refund as it has been already 9 weeks of time.

Dear Sir,

I was to travel from New York to Mangalore. I had an AIR flight from New York to Mumbai and from Mumbai to Mangalore through Kingfisher.The flight number was AI140 schedulded on 12 SEP 21:30.
The Air India officials at New York confirmed to me that it was through check in and i can collect baggage at my final destination Mangalore. I had my own doubts about it so i confirmed with another officials too. But when i was booking my domestic ticket for Kingfished on arrival to Mumbai they said that i had collect the baggage from International Airport. I contacted the AIR India Officials and they said the same. However none of the officials helped me even though the fault was that of AIR INDIA. I contaced the Manager at 1A terminial in domestic airport and i had to wake him up as he was sleeping. He too was of little help. Then i collected the luggage with difficulty by convincing the cops. It was an nightmare experience as i made to next flight just in time. Neither did any of the AIR India officals apologised nor did they help in anyway.

Dear Sir,

I had a made a booking to fly from BKK to MAA and return, and my PNR number was HNB5Q.

The out bound was on 27th Aug,2009 and the return was on 06th Sep,2009. I had travelled the outbound to BKK on the said date and due to some circumstances I could not make the return on the 6th Sep, so on the 2nd Sep I mad the booking cancel and changed the date to 7th Sep, and was told that I had been waitlisted, on the 5th Sep, I again confirme the customer care and was told that the ticket was confirmed and I need to pay the Date change fees of Rs.500 at the time of check in.

On the 7th when I tried to check in at the BKK airport, the counter informed me that the Booking was not updaed on their system of Thai Airways as the flight was operated by Thai, at the same time since the flight was at 09:20 PM I had come to airport at 06:30 PM, and there were no personal at the AIR INDIA counters too, my repeated trial to contact the local office at BKK failed and there was no help from the AIR INDIA Chennai Airport OFFICE. I was given a proof of my iteneary by the Thai Dear Sir,



I had a made a booking to fly from BKK to MAA and return, and my PNR number was HNB5Q.



The out bound was on 27th Aug,2009 and the return was on 06th Sep,2009. I had travelled the outbound to BKK on the said date and due to some circumstances I could not make the return on the 6th Sep, so on the 2nd Sep I mad the booking cancel and changed the date to 7th Sep, and was told that I had been wait listed, on the 5th Sep, I again confirm the customer care and was told that the ticket was confirmed and I need to pay the Date change fees of Rs.500 at the time of check in.



On the 7th when I tried to check in at the BKK airport, the counter informed me that the Booking was not updated on their system of Thai Airways as the flight was operated by Thai, at the same time since the flight was at 09:20 PM I had come to airport at 06:30 PM, and there were no personal at the AIR INDIA counters too, my repeated trial to contact the local office at BKK failed and there was no help from the AIR INDIA Chennai Airport OFFICE. I was given a proof of my itinerary by the Thai Air officials that the ticket was expired on the 6th, whereas on the AIR INDIA site it showed as 7th.



Since I was denied to board the plane then, I had no option to stay back and had to purchase a new ticket which cost me THB 13,015.



SO I had to pay a lot money out to travel, so my request to you would be to help me out in any possible way.



Will await your esteemed reply as soon as possible.



I have all the tickets with me and also the itinerary as given by Thai showing that the ticket not valid after 6th Sep.



Please let me know ASAP.



Regards,

Santhosh Shinde

This is with reference to the in-flight on board experience when I traveled thru' Air India AI 348 from New Delhi to Shanghai on 18th Aug 2009. We had made the bookings thru Thomas Cook, and had made special meal & Bassinet seat requests done telephonically on 16th Aug 2009

I had an Infant of 2 months travelling with me, on calling up the toll free no. - [protected] of AirIndia from Indore, India, I was told that we are not allowed to carry any baby food in the cabin baggage and all the requisite things needed to feed the baby would be served on board and I need to place a request for these upfront. Hence I had requested for Lactogen 1, Boiled Water and skimmed milk to be served since the baby was completely prescribed by the Doctor to be fed formula milk only.

On the 18th Aug 2009, when I asked the crew for the baby feed, they said they have not been served the same from the caterers. However, the meal request was placed and very much there on the charts(passenger lists) that the crew carried inflight. I was such a horryifying experience on board. The baby was not fed for the entire journey of 5 hrs and 48 mins. Also there was a delay in flight departure from New Delhi. The infant had major trouble travelling and was crying bitterly for food. The crew sounded helpless and were shunning away from their responsibility of representing the airline and said it was not their mistake as the caterers didnt supply. At the time of landing also, the crew did not bother to arrange for the feed at the Airport.

It was a nightmare as a mother for me to pacify the baby. I could not believe how an airline could be so callous and casual about their approach towards hospitality that too with infants. It was one outrageous experience I have ever had and the baby could not sustain the hunger for such a long time. I was not able to eat food myself. I have a few questions for which I need answers.
How could an error of this nature happen?
Are you really taking care of you customers on board?
Are you all really serious about the special request that they make?
Is it worth charging so much when you dont serve what is desired?
Dont you check the inventory of caterers before the flight takes off.
How is an infant supposed to sustain 6 hrs of long distance journey without feed?
Is the crew responsible enough to own their/airlines/caterers mistakes?
I want the airline to repay me back the air fare and adequately compensate for the losses of health, sore throat of the baby due to constant crying and the trauma which I underwent as a parent, not being able to help my child.

Travel Details - (Eticket enclosed for reference)

Flight No - AI 348
Class - Economy
Seat No 6A, 6B and 7A
Name of Passenger - Mrs Prachi Dashora Pendse (Self Mother of the infant)
Name of Infant Passenger - Master Vishrav Pendse
Destination - Pudong, Shanghai
Boarding from - New Delhi, India
Crew Incharge - Ms. P Kumar
Date of Travel - 18 Aug 2009, Tuesday.

I had filled in a feedback form in the flight and handed it over to the crew making a mention of my complaint. However the airlines has made no reverts so far.

Looking forward to a revert from your end.

Kindly let know, the email ids of customer service head and the general manager, I would wish to mark a copy to him for the same

Regards
Prachi Dashora Pendse
Cell - +86-[protected]

My neighbour, who also happens to be one of the landlords, keeps stray dogs inside the building in the passage outside our doors and also on the staircase. She places food and water in the passage for them to feed on. This causes quite a nuisance to us as the entire area stinks, I get ticks crawling on the walls of my appartment sometimes and most people get scared to enter the building and so often we do not get our mail from couriers or my messages from my company as the couriers/ despatch riders are scared of coming home.

I have requested her several times but to no avail and when i shoo the dogs out, or pour some eucalyptus oil in the passage to neutralise the stink, she starts yelling and saying that as she's is the landlord, she can do whatever she likes in the common areas such as passages and staitcases. I have tolerated her nonsense for well over a year and now it's getting worse. Can you please help? Surely there must be a law that if you have a dog it should me kept in your own house and not outside someone else's? How can I get her to remove these dogs from the passage and staircase?

Hi,

I booked a ticket thro Air india website from Singapore to India. While booking the ticket it prompted to create an account. Since it is only account creation I entered my name and other details. I indent to book a ticket fort my brother bu the ticket got generated in my name. Now I want to change the passenger name. Air india call center customer executive and Chennai city office executives asy it is not possible to change the name of the passenger if booked online. Why is this so?. They are asking me to cancel the ticket. I will loose huge amount for cancellation. Is there any way to change the passenger name?

Madam

I had sent my complaint to email address given to me by the helpline executive as they informed me that there is no system of registereing the complint at helpline nos. I had sent the complaint as given below. However, I am yet to get a reply. Please suggest me the name and address of the officer who is responsible for overseeing customer complaint so that I can file an application under RTI act to find out the result of my email.

Gopal Gusain
Mobile no [protected]

I travelled on IC 863 on 16.7.2009 from Delhi to Mumbai at seat 18F.
However, to my surprise I was informed by the flight attendant that due to shortage, I can not be served meals. This makes non availability of promised service to me for which I have paid. Please reimburse me the cost immediately but not later than 28.7.2009 failing which I shall have no option but to move to consumer forum. This may also please be treated as my notice in this regard.

However, I have not received any reply in this regard so far. Can you look into the matter? I need to resolve the matter at the earliest. Please also treat this as my final notice to you under consumer protection act.

Gopal Gusain

If we book ticket Air ticker in http://www.airindiaexpress.in using credit card, we have to give the front and back side of the credit card. Which is against the RBIs "Customer's confidentiallity". This may lead to fradulant usage of the credit card. This should be stopped with the immediate effect.

Refer the http://www.airindiaexpress.in/airindiaexpress/home.asp for credit policy of Air India