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Air India Complaints & Reviews

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Updated: Sep 27, 2024
Complaints 3161
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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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R
RAJAT NARANG
from Jammu, Jammu and Kashmir
Jun 12, 2009
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mishandling baggage

I live in new jersey. Came to delhi via Mumbai on 22/05/09. I was carrying two liquor bottles from new york, purchased them from new york airport worth $80, was withe me till Mumbai. In Mumbai, while security check they took the bottles from us and said that we'll get the bottles on the luggage belt in Delhi as I had my transfer flight from mumbai. But it never reached here, I am so pissed. They did that complaint and all, they said...
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S
somaditya sen
Jun 1, 2009
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Bad website information and virtually zero customer care

The Air India website has put several phone numbers in the list on its website but when you call it either guides you to some automated already known information or hangs up with a bizarre noise or engaged tone.
Secondly the flight status option is just nothing else but the flight schedule. So no information can be known of what is happening. I consider it as a very careful way of being careless....
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Y
Yalaguresh Jorapur
May 28, 2009
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Resolved

UDF charges in Delhi Airport by Air India

I was travelling from Bangalore to London on 25th May 09. I was travelling by AI-9505 from BLR to DEL and by AI-111 from DEL to LHR.

I got the boarding pass for both the flights in BLR. When I landed in DEL, the Air India customer support executive took my boarding pass and put a seal "NOT VALID FOR TRAVEL" and asked me to take seperate boarding pass at international airport. When I approached the Air India desk for...
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A
ANIRUDDHA NAG
from Pune, Maharashtra
May 27, 2009
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Shifting of telephone in same exchange

Dear Sir,
I live in Bangur Avenue.I've shifted my residence from 14/D to 31/C Bangur Avenue on 10.05.2009 and applied to Telephone Dept on 11.05.2009, Salt Lake Exchange assured me that they will change it by 15.05.2009. But till today 26.05.2009, nothing has happened. My case Number is BAR/LP-H9/NOR/09-10/0035.
Bangur telephone exchange is not taking it seriously and instead of having Work Order they are not working.br...
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V
VASU KAUSHIK
from Chennai, Tamil Nadu
May 18, 2009
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Refund of ticket

A ticket was booked online on 18 May 2009 at 18:10 hrs (IST) for IC 555 from Chennai to Singapore on 23 May 2009 at 00:50 hrs. During this transaction, the amount of Rs 8329 has been debited from my account but the PNR was not generated.Due to availability shortage, I immediately booked a new ticket for the journey. I request to you to refund the amount for the ticket that was booked earlier for which the PNR number was not generated...
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B
Balasubramanian A
May 4, 2009
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Poor Service and irregular tratment of cutomers Senior Citizens

The date of Travel 14th April, 2009 night from Bangalore to Mumbai by Air India flight
The date of Travel 15th April, 2009 by AI 191 from Mumbai to Frankfurt and by AI 127
from Frankfurt to Chicago.

1. The provision of food stuffs without proper intervals and time schedule. There was a time gap of 4 to 6 hours between the break fast and dinner in the flight.
2. It is an International flight but the announcements...
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T
Tandra SrinivasaRao
from Hyderabad, Telangana
Apr 21, 2009
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Refund the amount for unused Ticket

Dear Sir,

I Purchased Air India Ticket to travel to San Francisco, CA from Airticketing Agent Named Skyline Aviation Services, Hyderabad. But the ticket is not used. Applied for Refund the same by the agent.
My Ticket Ref. is 098 [protected] dated 19th Feb 08 and Booking Ref is 2TISTV.
Submitted the Requisation for the refund on 10th March 09.

Please Take Necessary Action To refund the same....
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M
mansi
from Mumbai, Maharashtra
Apr 1, 2009
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harrassment by the staff of AI at Singapore Airport

WE WERE TRAVELLING FROM SINGAPORE TO MUMBAI ON 31.3.2009.

WE BEING STAFF OF AIR INDIA WERE SHOCKED TO SEE THE DISGUSTING BEHAVIOUR OF THE STAFF OF AIR INDIA AT THE COUNTER OF SINGAPORE AIRPORT.

THE COUNTER STAFF BEHAVES IN A VERY INDIFFERENT MANNER AND TREATS THE OTHER STAFF MEMBERS TRAVELLING TO SINGAPORE LIKE BEGGARS.

THIS IS TOTALLING DISGUSTING. STRONG ACTION SHOULD BE TAKEN AGAINST THEM....
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A
AMIT LOHANA
from Gurgaon, Haryana
Mar 31, 2009
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Food Poisoning in flight to New York

This is to inform you that I had faced gross negligence and threat to my life by AIR INDIA on my flight from Delhi to New York.I took a flight AI 101 from Delhi on the 27th January 2009.I am a frequent flier but have never heard or faced such incompetence on part of any airline in the world.I have put forward a complaint to Air India but they are just not taking any action.I have put below the emails sent by the airline to me for your reference...
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C
Complainant1065267
from Kolkata, West Bengal
Jan 15, 2009
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flight changes with out information

We were subjected to great mental agony and inconvenience due to sudden change of IC 0505 from Bangalore to Delhi on 6th January 2009 to IC 439.In our ticket booked on 5th December, the departure time was 9.30 am and arrival at Delhi was 12.00 noon with out any stops.

When we checked the internet on 5th January to know if there is any change in flight schedule our flight IC 0505 was not seen in the flight schedule. We tried...
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S
Saurabh Kochhar
Dec 17, 2008
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Resolved

Not getting Refund

Hi Sir

I want to bring to your notice the inconvenience caused to me due to Air India flight cancellation.
I booked a flight for my sister from expedia.com for an Air India flight AI-126 from Chicago-New Delhi for 6th October which had a cost of $704.90. The flight got cancelled and Air India staff told that "flight may or may not go" even the next day also.
It was very urgent for her to come back so...
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S
shahbaz subedar
Oct 30, 2008
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NO baby coat for paid baby ticket

Hi

My name is shahbaz subedar.we were flying with my family from Mumbai to New York by Air India Flight no. AI191 on Saturday 25th October, 2008.

As per the rule, we have bought a ticket for my kid master ZIYAN subedar (only 1year old) which costs me around Rs.26000/-.
For that amount they are bound to provide me baby coat for my baby.

But unfortunately, they did not had sufficient baby...
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P
Paresh Varsani
Oct 8, 2008
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Service and Flight Schedules

The following Letter was sent to Air India HQ and London Office.

* I had to constantly chase the complaint
* Show no sympathy or to honest didnt care
*Did take responsibility and didnt no care on bit.

OVERALL - Will Never Use Again and Would Not Recommend !!!


I am filing a written complaint to Air India for compensation. Please read my frustrations with Air India
br...
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N
nagaraj ramakrishnan iyer
from Chennai, Tamil Nadu
Sep 29, 2008
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Resolved

stealing things from the check in bag

on 18th I'd arrived from Newyork by AI 140 and from my check in bag I had lost the following.

1. 2 boxes of FERRERO ROCHER HAZELNUT CHOCOLATES net
weight 600 gms...
2. a beautiful hand made imported shirt costing 80 US dollars

3. 2 costliest perfumes which was a gift for my son in law...

I wanted the authorities to know this for constant vigilance on the loaders in the month...
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R
Riyaz
from Hyderabad, Telangana
Aug 11, 2008
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Resolved

Missing and stolen checked baggage

I was travelling on Air India flight AI126 from Chicago to Hyderabad and had to change planes at Mumbai.
Our checked in baby stroller did not arrive at Hyderabad despite all other baggage arriving.

When we unpacked some of our luggage we found 2 new digital cameras missing these were expertly removed from the locked baggage leaving behind empty camera boxes all this worth about Rs.41000 . I have complained to Air India...
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R
Raja Sangameshwar Veeravalli
May 24, 2008
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Unnecessary Baggage Charges

Dear Sir

Good day.

I work for Infosys. I recently travelled from Chennai to Asuncion (Paraguay) via Dubai & Sao Paulo. Chennai to Sao Paulo was by Emirates, and the last leg was by Tam.
When I checked in at Chennai, they first said since i do not have Brazil transit visa, they will not be able to issue boarding pass. Later, after some discussions, they said I could travel, but I am carrying...
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M
Mugdha Deshmukh
May 19, 2008
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UnAceptable Penalty Charged

Hello,

My mother was travelling by Air India Flight From Bombay to Minneapolis & Return..Her Return Ticket from Minneapolis to Bombay was on 16th Feb 2008.We got her Ticket postponed to 28th Febmore than 15 days agofrom date of her travel.In this Process we called Air India, Chicago Office asking about her postponing the ticket.They said that there is no penalty for this ticket & we need to send money order of $20...
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K
Kanchanlal N. Sherdiwala
from Mumbai, Maharashtra
May 7, 2008
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Resolved

Inconvenience in Air India flight

I and my wife travelled from Chicago to Mumbai by flight No AI 126 on 10th April, 2008. Our boarding pass no. were 063 and064 and seats were alloted 63 G and 63 F.

To my surprise I found the following deficiencies in service .

1. From Chicago to Frankfrunt crew were not co-operative. They were not hearing any complain. They replied us to complain to Customer care department.

You must agree that...
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M
Manoj Varughese
from Tellicherry, Kerala
Apr 11, 2008
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What a Journey!

To The Minister of Civil Aviation

I, Manoj Varughese, am a citizen of the Republic of India, presently residing in Shanghai, China. May I bring to your kind attention an unforgettable journey with Air India. I refer to our journey from New Delhi to Shanghai by Air India flight AI 348 on the 6th of April 2008. We arrived in Shanghai 25 hours after scheduled time—after going through severe physical and emotional stress....
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S
sunita shaw
Mar 18, 2008
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worst service

Subject: Extremely disappointed and highly dissatisfied with Air India Airlines Service
Dear Air India Airlines:
I am disgusted as I write this note to you about the miserable experience I had using your services. I am writing to obtain compensation for a huge mistake for which I believe your firm is responsible.
On February 1, 2008, I took delta to fly to New York (JFK) from where I had a connecting flight to New Delhi...
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