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Air India Complaints & Reviews

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Updated: Jan 24, 2025
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Air India reviews & complaints page 51

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M
Manish Hoiyani
Aug 16, 2021
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Refund for ticket J36YL

We have cancelled on 18th June.. they said we will receive full refund in 21 days... We keep calling them . They are always saying wait for few daz .. 2 times they told some dates .. we willl receive on some dates.. both dates .. we have not received anything.. multiple tickets are booked with them ... They are always giving false statement...

Last time it's in process. We will receive it on 15th august max.. all false promises...
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Manish Hoiyani
Aug 16, 2021
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Refund for ticket (YHWWQ)

I Tried to book.ticket on 11 August at 13.20. Paris time and transaction was passed in bank but confirmation didn't come no Pnr, no message, no email came for ticket then I booked another ticket in airindia, paid another ticket .

I have informed bank to cancel this transaction of 1023 eur but bank told to wait for transaction to appear in account then I received the ticket after 5 hours, we have called air india they said they...
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J
Jijeeshpp
Aug 16, 2021
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Rejection of Travel

Address: AI Office, Calicut International Airport,

I am hereby to inform you that, AI Calicut airport staffs & Officer did not allow me to travel from calicut to Dubai.
I Already have the required valid documents and approval from UAE Govt. I presented it at the time of check-in but the officials did not allow me to travel because of the reason they mentioned that I have invalid GDRF approval.
I hereby attaching the GDRF Approval which I have got on 4th August and still valid....
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Shamika Patil
Aug 16, 2021
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COVID measures not followed correctly

Was submitting my luggage at the luggage counter. Many of the staff were pulling their mask down while talking. So many passengers in the queue did not maintain social distance and were talking pulling their masks down. People sticking to each other in queues.
Is there any staff keeping a check on these things?...
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M
manish1077
Aug 16, 2021
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Refund waiting from Air India

Hi,

I am manish gurnani and booked my tickets on Air India travel in May-2021. However due to COVID I did not travel and cancelled my trip. The refund for the ticket cancellation is not yet processed after so many months.

The ticket number was[protected]. Can you please help ?

Thanks
Manish Gurnani...
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D
divyanshu.kumar
Aug 16, 2021
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Refund

My flight from Delhi to Birmingham(8th jan 2021) was non-operational fir which I submitted a refund request, but haven’t received the refund amount yet....
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Kiran Pai
Aug 15, 2021
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Refund against PNR YW09N

We had availed a ticket for Trip planned to Bangalore for my family (3 Members) and ticket bought through Make My Trip (Copy of Ticket attached). The Trip was scheduled on 10th Aug 2021 @ 9.30 am through AI 506.

Unfortunately, my family could not board the flight, as airline had closed the counter at 8.50 am and not allowed them to drop baggage or allowed them carry even the baggage after pleading with them. They were waiting...
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Shash1401
Aug 15, 2021
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Refund of my air line ticket

It’s been more than a year and still I’ve not received my refund for the air line ticket canceled due to COVID situation...
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G
Global09
Aug 14, 2021
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Air tickets refund during covid time

I had booked my flight through air india . The details of my bookings were:

delhi to singapore on[protected]

and return flight from singapore to delhi on[protected]

s.No.Passaengers names tickets numbers
1. Narender rohilla. 098-[protected]
2. Nisha rohilla. 098-[protected]
3. Adityavardhan rohilla. 098-[protected]
4. Amayra rohilla. 098-[protected]

i had...
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D
dtarafder
Aug 14, 2021
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Online fraud and illegal money transfer from my Ac

Address: FLAT NO-02, BUILDING NO-47, TYPE-C ,TALUKA+DIST-PALGHAR, BARC STAFF COLONY, POST-TAPP

Dear Sir/Madam,
I want to inform you that an online fraud and illegal money transfer held on 13.08.2021 by the person (as referred from AI India Customer Care as City Area Manager holding phone no. [protected]) from my SBI Savings Ac and ICICI Savings Ac. of total Rs. 30000(Rupees Thirty Thousand ).

I was trying to rescheduling my Air Ticket (PNR- JBLCD, Ticket no[protected] from 04.08.2021. Several times I have...
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Pradeep Kumar Nath
Aug 14, 2021
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Compliant on activities of Air India boarding pass supervisor

Sir,

Please refer booking reference No.H60E2, wherein myself along with my family members (total 4) had ticket for travel from Delhi to Bhubaneswar on 15.07.2021.

During collection of boarding pass, one lady (on-duty) asked me for RT-PCR /RAT test negative report. Since we have had no such reports with us, she arranged some papers for declaration that we shall do the necessary tests at Bhubaneswar Airport, and...
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Ravi Muragani
Aug 14, 2021
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Refund not paid

Address: India

I have Canceled ticket in last year from air India app and still now no refund processed. Worst experience...
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A
arifipgcl
Aug 14, 2021
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Refund of Cancelled Flight Not Received Till date

Flight cancelled by Air India To to Bad Weather

Booking Reference - HKFK1
Date of Travel - 29.12.2020
Flight No. - AI 822
From - Jammu
To - New Delhi
Passengers:-
1. Miss AFSHEEN RAHMAN - Eticket:[protected]
2. Mr. ARIF RAHMAN - Eticket:[protected]
3. Mrs. SHAGUFTA PERVEEN RAHMAN - Eticket:[protected]

Refund Received ONLY FOR ONE PASSENGER i.e For...
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Refund is not yet issued by Airline after 4 months.

Flight on 27th April from Hyderabad to Mysore was cancelled by Airline at last minute - around 5 hrs before departure time.
Even after refund claim is requested there has been no refund provided yet and no information on ETA.
Status of refund request is same since last 4 months as approval pending from Airline(Air India)...
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A
ajaysingh2072
Aug 13, 2021
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Not received refund still after 3 month and 15 days

I have been call about 45 time in air India everytime waiting about 1 hour me And agent not responsible
I many times request for refund
Passenger - SINGH/AJAY
Round Ticket - Tokyo/Dehli
Date - 24/05/2021
PNR number- ZBWWB
Ticket number- 098-[protected]
Refund number- [protected]...
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S
simar000
Aug 13, 2021
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Refund Not Yet Received

I have booked a flight using Air India website.

On 1st June received an update from Air India have changed our flight given us a connecting Flight Lucknow - Delhi - Bangalore with a layover of 8 hours in Delhi.

They have given us two options either we can cancel the tickets or choose any other date when a direct flight is available. As per the customer care executive, we will receive the full amount refund within...
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I cancelled my ticket and requested for a refund of $1543 in January 2021. After making 100s of phone calls, emails and fighting through 8 months. I got $595 couple of days ago. How many more months/years I have to fight with you people to get the rest of the money.Why are you embarrassing Indian people in-front of others? Help me if you can.

Ticket no[protected]
Date of journey-29 Jan 2021
Name- Eldho Varghese...
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djha137
from Mumbai, Maharashtra
Aug 12, 2021
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Not received refund still after one and half year

Address: AIR INDIA, DELHI

WE HAVE NOT RECEIVED THE Refund against transaction id [protected]
and PNR no is HJMNL from air India and tickets bouts from IRCTC, when irctc has already send the letter with RA no. airindia, but after the several reminder there are no refunds issue....
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Santhosh Badri
Aug 12, 2021
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Rejected check-in though have VALID VISA

Myself and Two kids [ aged 4 and 2 ] have booked tickets with AirIndia . Booking reference:J863S
11/08/2021:Chennai -- Mumbai [AI 672] - First Leg
12/08/2021: Mumbai--London [AI 131] - Second Leg

1) First-leg, no issues, reached Mumbai on time.
2) Second-Leg, in Mumbai terminal2 Check-in counter, AirIndia staff [ Viraj ], rejected us to travel, reason was "Stayed in India More than 2 Years".
I...
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srini6261
Aug 12, 2021
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Rescheduling of ticket-customer care not responding

I have booked a ticket from Hyderabad to Tirupati through travel agent Happy Easy GO. dated 8th August 2021. But I contacted their customer care on 7th August 2021, before 26 hours of departure of flight for rescheduling as per their free change of ticket before 26 hours of departure.
I have called AIr India customer care number [protected] thirty to forty times. They are not responding.
But on 8th August 2021 when I called...
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