Air India Complaints & Reviews

Booked air india flight from Chicago to chennai to travel on may 21 2021 . Due to covid we cancelled the flight on may 12 2021 . After that will multiple calls with customer care, they said refund was processed on july 26th. But it is yet to be credited to our card that we used . Following up with them but no details about the transaction is given, but only a response of refund is initiated.

VIDEESHA KOTHINTI[protected]
MR VIGNESH MANIVASAGAM[protected]

My flight has been cancelled by Air India and they aren't ready to reschedule it for free. They have asked me to bear the fare difference. I am flying as a student. Where from I'll get the money.

Need penalty for the ticket+inconvenience+harassment.

My flight from Toronto to Kolkata was cancelled which Air India did not bother to notify me. I happened to call them with another question then they told me about the cancellation. When I asked them to book me for the earliest date available they kept referring me to their ticketing department which went unanswered. The customer service person even hung up on me when I tried to call again. I have emailed them asking for a refund, but pretty sure it will be unanswered too. How to hold such an organization accountable who has absolute disregard towards customer service?

I was unable to fly to my destination on 14/11/19 as per my ETicket.
This was due to missed connecting flight AI403 at 12:55 on 14/11/19-
due to not having time for baggage checks out and check in as well as
passing through the securities after reaching to Delhi airport from
Heathrow London on 14/11/19 in flight number AI112 just after its
arrival time of 11:20 am.

I should have been given 2 boarding pass from the Heathrow airport, and baggage should have been checked in to reach my final destination from the Heathrow airport rather than me checking in and out. The arrival of the baggage was too late for me to then check into the connecting flight and get onto the flight from Delhi Airport.

Hi,
I had a booking with air india, from Newark to Mumbai on 8th Aug 2021. They had cancelled the flight but haven’t notified about the cancellation. When I had used my itinerary number on AirIndia website, I was unable to retrieve the data. So called their customer care, and from there came to know about cancellation. That person had cancelled my ticket and asked me to wait until 21 days to get the full refund as flight was cancelled from Air India end. But haven’t received any reply yet from Air India on the multiple emails.

Any help would be really appreciated here?

Regret to inform you that I supposed to fly from Chandigarh dated 08aug 2021 to attend the meeting at ranchi but my flight was cancelled and rescheduled for next 24hrs, without any intimation to me.
Your customer care seems always busy no phone calls got connected I tried many times.

However I have raised my refund request and till now nothing has been done and no one contacted me on this matter.

Details here under-

Dear *Sanjeev Thakur*,
We have some important information regarding your upcoming flight with Booking ID *GOFLDMTAND012A[protected]*.

Please note that the following flight(s) have been cancelled by the airline due to some operational reason(s).
Chandigarh-Delhi, AI-444, 07:05,[protected]
Please resolve the matter.

Regards
Sanjeev
[protected]

I had my air India flight from Mumbai to Jaipur on 11th Sep @ 11.10 a.m
Which is rescheduled to 12 th. Sep.

I have nut further booking and it’s my wedding on 12th I have to reach there by 11th sep any how. I am ok taking flight on 10th. Sep late night also

How. Can u guys do this, this attitude is not. Expected from u you all .

The flight has been canceled due to bad weather. The flight details as under;
Hira Lal
Flight No. AI 9713
PNR JZB1R
Date of Flight 26 July 2021
Ticket No.[protected].
I have contacted though email but no resolution at your end till date. Case ID: 11512219
Please take up and refund my amount.

Air India promised to issue refund in 21 days from sending them request. its been over a month still refund is awaited.

Mail to Air India

Hello Sir/Madam

I am writing this email in reference to by booking with Air India (Vancouver to Delhi) which was scheduled to be flying on 4th august but is no more flying on 4th August (probably due to extension of travel restriction)

BOOKING REFERENCE- JYF7J
ETICKET# - 098 [protected]
DEPARTURE DATE & TIME- 4 AUGUST 2021 @ 10:15 hrs
Departure from: Vancouver (YVR)
Traveller name: Gurjot Sandhu

I received the trailing email for reschedule, but the rescheduled date doesn’t work for me. I called the Helpline and they managed to cancel my booking and advised me to email for full REFUND.

Kindly refund the full amount.

Thanks & Regards
Gurjot Sandhu
+1 [protected]
+91 [protected]

Air India has not refunded my tickets which were cancelled due to Covid 19. I have been waiting and writing for the past 1 1/2 years. No one has responded to phone calls or emails.

I had booked return tickets through Air India customer care[protected] for the travel of my wife and daughter from Toronto to Kolkata, India. The flights were scheduled for 23rd August, 2020. However due to COVID, the Indian government cancelled the flights. So I got the tickets cancelled on 17th August but since then I have not been refunded a single penny. I have followed up via email and phone several times in the last one year but...

Good Afternoon
I booked airindia flight AI9645 Dehradun to Pantnagar for dated 18 Mar'2021. Airindia canceled the flight due to bad weather. I called and mailed you many times for the refund. Last time on 15 July'2021 escalation number was also generated

(Escalation No:[protected]

Flight details are

Booking Reference: JHE24
Flight No: AI 9645
4 Passengers

Deepak Awasthi[protected]
Manmohan Singh Butola[protected]
Vikram Swaroop Lakhera[protected]
Amit Sharma[protected]

Pl refund the money as soon as possible. This is a mental harassment by Air India and I am fed up and may think for some legal action in due course of time.

Regards

Deepak Awasthi
[protected]

It's been 2 months still I have not received any information regarding the refund of my fare which was paid to AIR INDIA through Sai Bon voyage travels. My emails are ignored and I am totally disappointed with your customer service.

Dear Air India, I am following up from last three months to initiatemy Son and daughter refunf against above mentioned tickets number but till now no response from e - commerce department.
But seems no one bothered to reply.
Flights cancelled due to covid 19 which was scheduled on 05th May 2021 but till date no refund received.
Please initiate refund amount ASAP.

My complaint no. 10626444 for a refund against cancelled flight tickets is still not resolved. It's more than 2 month since I lodged the complaint while I was informed that the refund will reflect on my credit card/ account within 21 days.

Background: I had booked flight from Bikaner to Delhi along with a connecting flight from Delhi to Mumbai for 2nd June 2021 through Air India website. When I reached Bikaner (Nal) airport, I was informed that due to bad weather and low visibility, flight AI 9834 will be delayed or cancelled and I won't be able to catch the next Air India flight AI 0805 also. There was no other option available on the same day for rescheduling. Therefore, Air India staff suggested that I can opt for cancellations of both connecting flights and will get FULL REFUNFD.
AI flight tickets:
1. Bikaner to Delhi (PNR - Y20RB) ticket amount Rs. 4, 742/-
2. Delhi to Mumbai (PNR - Z9H14) ticket amount Rs. 5, 326/

It have been more than 2 months still i didn't get my refund..they had cancelled my ticket still the didn't gave my refund amount

AIR INDIA DENIED ME BOARDING FLIGHT on[protected] AND gave me cancelled PNR RECEIPT .. WITH WHICH THEY SAID I CAN CLAIM A FULL REFUND... on[protected] claimed refund but air india didn't gave any refund till now.
TicketN Number :[protected]
Refund Request Number : [protected] Refund Applied Date : 07/12/2021

PNR:JYZ35
Ticket:098-[protected]
DOJ:[protected] Hyderabad to Tirupati :
Complaint: Requested Call Centre for reschedule of journey to 21st October 2021 on 7th August 2021 well before 26 hours of departure of flight as per AIR INDIA Free change of Date policy. customer support agent noted the request and transfered to Booking department, but the call was dropped. Again I called customer support and informed the same. They said that ticketing department will call me on m regd mobile/mail&issue new ticket

CURRENT STATUS: 21ST AUGUST 2021 HOLD CONFIRMATION

REQUEST FOR RESCHEDULE OF TICKET NO: 098-[protected]
PNR: JYZ35
FROM 8TH AUGUST 2021 TO 21ST OCTOBER 2021
HYDERABAD TO TIRUPATI

They said refund will be credited in 2 weeks. It is more than a month. Tried to reach customer support multiple times. They don't respond emails and you will never be able to connect the customer support number. At the end they are not reachable and I am not getting any update as well on my refund. Please help.

Dear Air India, I am following up from last 18 months to initiate my refund against ticket number[protected]/48 but no response tired sending email on [protected]@airindia.in but seems no one bothered to reply my email.

Flight cancelled due to COVID-19 which was scheduled on 19th March 20 but till date no refund received.

Please contact me on [protected] incase of any query

Please initiate refund amount on below account on any of the account -

Name - Rahul Kumar
Account Number[protected]
Sort Code[protected]
Bank - HSBC UK PLC

If you want to transfer in India account, Please use below
Name - Rahul Kumar
Account Number[protected]
Bank - ICICI
IFSC Code - ICIC0000031