Air India Complaints & Reviews

I had booked air ticket for my father and decided to shift him for 2 days.

I had called customer care to know the cancellation penalty and I was committed that I will get full refund. I agreed and gave permission to cancel the ticket.

After waiting for more then 4 month I got refund of only Rs456.

I called to customer care to enquire about the reason and was told that this was travel agent booking and full refund is applicable only if ticket was booked through air India website or app.

I spoke to supervisor ankush chauhan on 07/05/from air India call center and he said he will check the recording and I will get response in 24 hours. Todays is 13th may and so far I have not received any response.

I have called several time to the customer care and I am not getting proper help.

Please assist

E-Ticket number[protected]
Traveler Last and First Name - SONI DEVANAND
Flight Number - AI695
Date of travel - 12 Feb 21

My registered mobile number [protected]

I Had booked an international flight with Air India in April2021 from India to Canda. We cancelled flight by accepting cancellation charges of 10k INR. We should be getting 49K INR. it has been more than * months but I have still not received the refund of my money.
Need someone to help me out with the refund collection from airlines.
They dont reply to emails, they dont answer calls on customer care.

Passenger Name: Tejini Ankala
E-ticket #[protected]
Travel Date: 27th May, 2021
Please call me at +91 [protected] for any details.

Thank you
Tejini G

I have cancelled the below attached ticket on April 18th, 2021 but have not received any refund or cancellation confirmation yet. I Should be getting 49000/- (After 10000/- cancellation charges).

After making several calls and email follow-ups still no response.
I saw couple of serial complaints in this regard. Air India people are just looting money from people. Could you please help me on this

Passenger Name: Tejini Ankala
mobile number: +91 [protected]
E-ticket #[protected]
Travel Date: 27th May, 2021

Thank you,
Tejini G

I had booked a ticket for Canada from Mumbai on 5th February in air India . e-ticket number is[protected] and it was cancelled well within the refund period and i also got a confirmation email from air india . when asked to their call center it was said that they will refund and i was asked to ask the ecommerce department . The refund is yet to credit to my credit card and its been 3 billing cycles. Its very unfortunate that air india is doing such things to their consumers in times of these . I request the authorities to provide the refund at the earliest .

Sent Multiple reminders. Totally fed up. Please refund our money.

How to help Air India contact number O977-l l l -5964

Sir/Ma'am,
I would like to bring to your notice that I have not received any refund for my ticket. I have contacted many times to this [protected]@airindia.in email id and even via air India customer care(Toll Free number), still there is no positive response from your side. every time I have received a response that refund has been initiated and I have even given a refund reference number 09********KJW, but when I've contacted the bank, they told me if the refund was issued by Air India, it would automatically reflect in my account(Credit Card).
Some days ago when I emailed e-commerce and escalated the issue, I was told that I would get the refund in 7 days. But there is no refund credited to my account.

I have received this mail from your side long back
"With reference to your below mail, we want to inform you that as we checked your ticket PNR:YQWV4 status it's showing refunded on 28th December 2020 with refund reference number 098CS14395KJW. So kindly get in touch with your bank."

And this is the recent mail

"Dear Sir,

Greetings from ecommerce!

Sorry for the delay in settling your account. We are escalating the matter to the concerned department for necessary action.
We are facing a backlog of refund requests and we appreciate your patience in this regard.

Thank you for your understanding and support.

Warm regards
ECOMMERCE/AP-1"

These are ticket details -
PNR VQWV4 and ticket Number[protected].

I request you to please refund the money either to my card or to my bank account, As it's been a long time from October 2020 to May 2021. But still there is no refund initiation from your side. I please request you to look into this matter at the utmost priority and please make sure that this time the refund should be issued/initiated and credited
Now please make sure that refund has been generated and credited to my account. Please process it as soon as possible sir. Please. It's a sincere request from my side. Please.
It's a matter of around 27 thousand rupees and it's not a small amount for me. Please try to understand.

Thanks,
Bhavesh

Not even IRCTC and not even air india is givin me update abt status of my cancelled ticket.
i had booked tickets 2 months before, but during the day of my flight we got to know that the flight doesnt even work on booked time.
noone cared to even inform us the same.
Pune - delhi- srinagar.
Due to this we missed the flight we cancelled and ticket from delhi to srinagar and booked another and reached our destination.
and now i have been followin up noone is responding about the status
Transaction id is [protected]

1. I have written several emails to inform AIR INDIA authorities requesting for refund of cancelled flight no - AI827 due to bad weather on 23 Jan 2021 which was scheduled from Delhi to Srinagar.

2. I had booked 03 (three) tickets in name of Meenakshi Tiwari, Shatakshi Tiwari and Jivitesh Tiwari with the PNR No - Z1MV3 and eticket nos were[protected],[protected],[protected].

3. The flight got cancelled...

It's a matter of regret that no appropriate action has been taken in my matter almost after 2 months have passed. No refund has been initiated as my return flight from Dehradun to Varanasi was cancelled from Air India end and the ticket was booked through budget ticket.com. No refund has been initiated as of now.
My Airline PNR of onward journey was YX2ZN and return journey was YX300.
Ticket No:[protected],[protected],[protected],[protected]
Passengers details :- Ashawani Kumar and Sakshi Kamboj
please refund the amount as soon as possible.

--

With Regards

Dr Ashawani Kumar
M- [protected]

Dear Sir / Madam,

Yesterday I received refund of Rs. 914 towards my mother's air-ticket. Details given below:

Ticket 1 (My mother's Air-ticket):
Booking Reference: Z995T
Name: Mrs. Rani Seethapathy
E-Ticket:[protected]
Chennai to Singapore (14-Apr-2020)
Bank: IDBI Bank
Amount: Rs. 7307
RA Number: 098A614395W8J

Ticket 2 (My Air-ticket):
Booking Reference: H53VK
Name: Mr. Jagan Babu Seethapathy
E-Ticket:[protected]
Singapore to Chennai (10-Apr-2020)
Chennai to Singapore (14-Apr-2020)
Price: S$ 255.90 (Singapore Dollar)

Please allow me to explain this further.

I booked return air-ticket (ticket 2) for myself to travel to chennai to attend my brother's death anniversary which was on 11-Apr-2020.
On my return, I want to bring my mother with me to singapore. As she can't travel alone, my assistance was needed.

On 09-Mar-2020, I received email from AIR INDIA, stating that "DUE TO OPERATIONAL REASONS" flight on 10-Apr-2020 was cancelled and rescheduled to 11-Apr-2020. Attached email copy for your reference.

Due to the cancellation of flight by AIR INDIA, my entire travel schedule was disrupted and I did not attend my brother's death anniversary and could not bring my mother to singapore. This forced me to cancel my air-ticket and my mother's air-ticket.

I understand that Indian government announced lockdown from last week of March 2020 and singapore government announced lockdown from 1st week of April 2020. All flights were cancelled and both governments ordered to refund entire amount to travelers.

Honestly, I don't find any of my fault and whereas I am suffering a loss of Rs. 6418 (Rs. 7332 - Rs. 914). Once again, I would like to highlight that I was forced to cancel all my air-tickets due to "CANCELLATION OF FLIGHT BY AIR INDIA", "LOCKDOWN ANNOUNCED BY INDIAN GOVERNMENT AND SINGAPORE GOVERNMENT".

I waited patiently for past 14 months. The stress and financial loss which I suffered are can't be explained by words.

I request AIR INDIA to refund balance amount Rs. 6418 immediately and feedback me with valid reason within 3 working days.

Thanks and Regards,
Jagan Babu

I have got my Air India Flight cancelled by calling customer care, as per customer care full refund will be given, customer care told that they have cancelled the ticket and I need to send mail on [protected]@airindia.com, I have sent mail on 21-April-21 and after send two remider but no response and no refund.

PNR H48R4, flight date 23-Apr-21
PNR YTDR5, flight date 23-Apr-21

Reference Number : HSG72
I had called the customer care to reschedule my flight from 29th April 2021 to 22nd April 2021, on 20th April. The customer service agent asked me to pay a penalty fee of 8756 INR for which the transaction was successful, but the reschedule did not happen. He kept me on hold for an hour with no response and not even a confirmation about reschedulement.

Later I had to visit the Air India office in Bangalore to reschedule the flight on my own and had to pay a penalty fee of 8756 INR again. Also they informed to write an email to customer support for refund.

I have contacted the customer support multiple times but I never got a refund. I wrote multiple emails but no response. I have called the customer care, everytime they say that they have escalated the issue and ask me to write an email. How many times do I even have wite emails?

I have attached the screenshot of mail with paymemt link sent by customer support, which asked me to pay penalty fee. Also the bank transaction details.

Kindly check this and initaite my refund at the earliest.

Booking Reference no-JLZ6Q.

E Ticket no-

[protected].

[protected] .

[protected] .

[protected].

I am following up from last one year but no result.

We had booked a flight for Mumbai to Delhi on 28th April 2021 AI809, but we tested positive in RTPCR, hence unable to fly. We do not have any symptoms, neither we have stepped out in last few months, hence was unaware, and booked our tickets.

We request the airline to issue refund to us.

My son had an international ticket booked (Ticket Number:[protected] via AIR INDIA online and made a payment through his debit card. AIR INDIA canceled the flight and said that the refund of the amount was processed on Jan 16, 2021 to my transaction account. However, the amount has not been credited to the transaction account. The bank has clearly mentioned that that there was no refund received. Air India refuses to give me a Transaction ID and multiple mails to Air India has not helped me get the refund even after 3-months!!

I have booked a ticket from HYD to DXB on[protected]. Booking was made by making call to customer care and they sent me payment link to the provided email and I have made the payment of 9087inr through my debit card. Then they gave me PNR Y4GGX and received mail but not the ticket. Same was informed to customer care team and asked for the ticket then they said I it will done by ticketing team within 3-4hours. Based on their words I have waited till next day morning, no reply from them. Then I have called customer care and provided PNR details. They said my PNR is cancelled due to non availability of seats. It was not my fault. Since, no booking was made I have requested for the refund of my money which I have paid for. Now, the confusion starts. 1) As per telephonic conversation they said they have initiated refund process. But no reference I'd provided for this
2)Asked me to mail ecommerce team. Done the same. Received automated reply as you will be contacted within 24hours. It was almost 4days no one contacted me.
3) I am sending reminders to them continuously, but no response.

Requesting you to kindly do the needful

I had booked following tkts under armd forces concession instead of sr citizen on 4th feb at 1300 hrs
sr no pnr from to date price
1 Z37SF hyd del 12 Feb 6472
2 Z7MTX del jammu 15 Feb 4602
3 HHBPT jammu del 01 Mar 4500
4 YPX4F del hyd 01 Mar 6142
i have got these tkts cancelled through customer care center on 4th feb at 2100hrs
i am eligible for refund as cancellation has been done within 24 hrs of booking and request to refund the amount to my account.
though airindia has acknowledged and intimate that refund will be processed witin 5 to 6 weeks however it is now more than 10 weeks, no refund has been received yet nor any reply to my mail sent reminder on 28th mar to ecommerce

Sir my name is Shorya Kumar Sen.My flight was on 28 March 2021 from Chennai to Port Blair with PNR np. YY61 and E ticket no.[protected]. The flight was cancelled due to operational reasons. but no amount has been refunded to me yet. please consider this.
Regards

Last year Jan tickets were cancelled due to Covid in May. This year Jan AI says they have refunded. But I didn't get it. Agent says AI directly sends to Customer. But AI says it's sent to agent.Ticket[protected]