Air India Complaints & Reviews

AIR INDIA FLIGHT CANCELLED - FRA-DEL-TRV

1.1PURUSHOTHAMAN/SHAJAN MR
1. AI 120 T 28MAY FRA-DEL UN1 2115 #0830
2. AI 512 K 29MAY DEL-TRV UN[protected]
AI*Z3WXD

tkt number : - 098 [protected],

I booked this AIR INDIA ticket with Number 098 [protected], last year through AKBAR Travel agency, Vellayambalam, Trivandrum. In Oktober 2020 I asked them to process for a Refund and they claimed that they did it through their HR Agency. I enquired the status of my Ticket Refund 3 weeks back. The Akbar Travel Agent wrote to me that he will get back to me soon after checking with their HR Department. No response so far from his side after that! I wrote many emails to them, But no reply from their side including the CEO of AKBAR travel Agency. I was a frequent Traveller by AIR India Flights. Please let me know the Status of my Ticket Refund and also guide me how I can get the Refund Money to my Account at the earliest please. Expecting an earlier solution. Thank you

I've made a request for refunding my tickets and outs more than 6 months the refund is not processed. The only thing.from Air India is that they will email that my case is in their priority list and do be done by 20-25 days(I'm having more than 4 emails of these at different intervals).

My complaint id is a Airsewa GQ674491 REFUND HP8B[protected][protected]/31/33 // Z5LF[protected][protected]

Can some one help me in on

Hi Team,

I have been following up with Air India for a long time. I raised case ID 07437017 via customer care. But no response / no refund of amount.
Please find once again below the details for your reference. Request you to please let me know . refund will be processed. More than 25 calls and more than 10 emails sent for the refund but nothing is happening to resolve the issue.

Find below the e-ticket number and the passenger details:

Date of Travel - 12th April 2019
Departure : Bangalore, Arrival Kolkata
Priti Dalmia e-ticket :[protected]
Darshit Dalmia e-ticket:[protected]

Please let me know if you need any further details for refund.

Hi DGCA Team - Please help in resolving the issue.

Regards,
Sunit Dalmia
[protected]

Due to covid my flight Par Chennai on oct 17th has been cancelled. Today my booking shows a status "R" for refunded on january 1st, but I never received the money on my account. I have send several emails to [protected]@airindia.in but never get any answer. Can you provide a solution to this issue ?
Best regards
Francette Ecalle
[protected]@gmail.com

I booked flight from HYD to Nasik on 28/03/2021 vide PNR no. J1ETE
E ticket NO.[protected]C1

Received phone call from[protected] regarding cancellation of flight and upon reaching airport, flight status was cancelled.

However, No email, SMS received from Air India and could not initiate refund as flight status is till not updated.

Please refund my ticket.

regards,

Booked tickets with air India via Southall travel, booking was done on the01/10/2019, Was do to fly to India on the 16/03/2020, Southall travel advised that visas have cancelled to India and we will not be able to travel . Air i India have only refunded me £750. We are losing £420 as a result of this cancellation. Air India have been refusing to pass a full refund to southall travel. I had another member of my family travelling to India on the 17/03, where air India gave full refund. I would like to have the remaining £420 returned to us please. If you will not be doing this, I will taking legal action. My email address is [protected]@hotmail.com and telephone no is [protected]

Arsheen Taj has booked a seat paying Rs 900 which 16J on 19th March 2021. while boarding the flight the seat was changed and staff was not able to provide the proper details even though I had the invoice and check in for 16J seat. I am suffering from ear pain due to last seat 33J was allocated to me in the last minute.

Kindly refund my money back and I had to suffer with ear pain .

Flight number AI 1177
From Bengaluru to London Heathrow
Date:22 March 2021

Dear sir,

My booking Reference No is HXVMT & Eticket No[protected]

Itinerary Details

Passenger Name - MD SHARIQUE
Delhi (DEL) to Muscat (MCT)

I booked the ticket for 22th February, Delhi to Muscat, but i wanted to reschedule of my travel ticket, then call to customer care for reschedule & server down of Air India during the process for a long time, then my PNR is canceled.
After that, did'nt got any confirmation or notification about cancellation detail on my mail. & no any refund amount hit my account yet.

I want to refund the amount in my account immediately. & send the confirmation on my mail id.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.


Thanks,
MD SHARIQUE.

My flights from Frankfurt to Delhi scheduled on 27th Mar and Delhi to Frankfurt on 13th April 2020 were cancelled by Air India due to the ongoing pandemic. It's been almost one year and I have not received the refund until now. I have written Air India multiple emails but haven't received a satisfactory response.

Given the current situation, I do not have any near term plans to travel to India and hence would like my complete refund ASAP. Thanks!

Dear Sir/ Madam,
I was travelling with my family from Mumbai to Kolkata on 8th March via Air India flight AI 773 (PNR number JJWB4) from Mumbai to Kolkata in a medical emergency of my mother.
While we approached the counter to drop our luggage (after having our boarding pass) we were stopped from boarding. Air India stuff told us that they won't allow us to board the flight without having covid negative certificates for all three passengers (me, my wife and my son).
I informed them that Air India sent no notice or intimation to us informing the requirement of such certificate neither they offered any facility for testing while we were open for it.
Instead of repeated requests they refuse us and 'delete' our booking. The behaviour of the senior male member was unprofessional. They also informed us that the money will be refunded to our agent i.e. inter miles.

Till date no refund is made nor an intimation that they refused us to board. While checking with Intermiles they informed me that they need an written mail from Air India mentioning that we have not board the flight.

It is a real pity that a National Airline can be so unprofessional:
1. Why were there no prior intimation? text message, mail etc?
2. Why is there no post intimation mentioning the reason why they refused us to fly?
3. Why is the refund not made?
4. Why is there no facility for emergency testing?

I am yet to receive any refund nor any intimation. Due to this fiasco I could not attend to my ailing mother.
I request your immediate attention so that at least I get a refund of my ticket.
Thanks and Best Regards
Pinaki Mukherjee

I had cancelled my Air ticket from Air India Customer Care Department on 22nd January, 2021 But till date refund amount has not reached to me despite of repeated request, My Date of Journey was[protected]. My ticket number is[protected] &[protected].

I had requested several time to Air India but till date I have not received Refund. Please help me to get refund.

Ashok Chopra

I am trying to get refund status from Air India. I had booked my flight online for 15th Feb and cancelled my flight by calling Air India customer care. I was told I will get the refund in 10 working days.
I have been calling Air India customer care and they asked me to write an email to customer care ([protected]@airindia.in).

After 2 weeks of follow up I was asked to write an email to [protected]@airindia.in
I am still following up and there is no response from Air India

E-TICKET NUMBER:[protected]

Hello Sir/Mam
I booked a Air India flight ticket From Udaipur to Goa Via Mumbai Journey date 26 June 2020, Flight was cancelled by Air India but they are not refunding my amount and they also refused to free reschedule my flight
here are my ticket details
Passenger name - Snehil Ramani
Ticket Number[protected]
Date of Journey - 26 June 2020 (from Udaipur) To 27 June 2020 to Goa Via Bombay
PNR Details - HJ5MD

Kindly help me,
Snehil Ramani

I had booked 3 tickets for travel to Delhi Singapore Delhi through Akbar Travels on Air India Flight . E ticket numbers are as under
[protected]
[protected]
[protected]
Out ward jorney was to be on 5th September and inward on 30th September for first two and 13th September for third ticket. As the said flights were cancelled I had applied for refund of my booking amount to Akbar Travels. I have been informed by Akbar Travels that my claim has been forwarded to Air India for processing the refund but it has not been done although more than two months have elapsed.

I have booked the flight ticket through Air India website PNR HEQ12 Reference E Ticket no[protected] for March 2020 in February last year. Due to covid-19 lockdown flight got cancelled. I called customer care and also send multiple emails to [protected]@airindia.in and requested for full refund as i am eligible for full refund as per government guidelines. Every time, I got a response that it will be refunded back to my account with in 3-4 weeks. Its been more than 16 weeks now in a row since i requested for a refund. And still there is no update.

There was a cancellation of Air India Flight. We received a call from the number [protected], regarding the refund of ticket. we again received a call from [protected] number they asked the account details for refunding the money. But they cut rs 4999 from my account

Booked 8 tickets for Mumbai Goa trip on 11 Jan 2020 for travel date of 09 May 2020. But due to lockdown, travel did not happened and as per govt orders, we are entitled to get full refund. Only way to get refund is to drop email to [protected]@airindia.in.
So Dropped email on 04 Feb 2021 for cancellation but there was no response for Air India even after follow-ups.

So tweeted regarding the issue on 17 Feb 2021 by tagging air india and got response from them. After regular follow-ups then messaged on twitter that on 1-Mar with below text

"Dear Sir/Ma'am, The amount of ticket[protected] has been refunded on 19 February 2021. Kindly liaise with your bank for further query."

However, money is not credited in my account and when I ask for bank transaction details, there is no response till date.

I booked 3 seats from Delhi to Surat flight no A1 423. I also paid for extra leg space seats but when I boarded the plane I was told there are no seats and you have to adjust on 2 seats. When I told them I cannot adjust on 2 seats as I have two kids. they told me rudely to get off the plane and next plane was there the next day

Sir, i travelled
from Port Blair (ixz) to New Delhi (Del)
on 24 Feb 2021.
Ticket PNR J6J48
E-Ticket No.[protected]
Dept time 1630hr

I didnt recieve my boarding pass in mail when i web checked-in.
And because i changed my mobile i am unable to find my boarding pass.

Kindly grant me my boarding pass or travelling proof at the earliest

Thank you.

Dear Sir,
I booked international air tickets through AIR INDIA online and made a payment through my credit card on 24.03.2020 due to lockdown AIR INDIA canceled a flight so I applied for refund.
As I talk with AIR INDIA customer care telephonically they advise me that I have to contact the bank for a refund and the bank team will be in contact with AIR INDIA chargeback team for refund. They give me a transaction ID against...