Air India Complaints & Reviews

I am following up from one year for my refund ...Below is the summery of my communication with team Air India

Team Air India,

It is really very painful for me to follow every day from more than a year to get a refund of my hard earned money.

Pl go thru below mail you have written on 25th feb 21 that (Due to system settings refund of any ticket issued more than a year ago can not be credited thru normal channel)

And ask for my bank details for RTGS and in reply I have shared my bank detail on same day. Details are below sharing again.

1) Name of the bank and address of the account holding branch--- Pokharan road Thane (Branch code -11707)

2) Name and address of the Account holder-Rajkumar S Yadav Flat no-003 A wing Tansen lokpuram CHSL Thane west 400610

3) Complete Account No.-----[protected]

4) IFSC No.-----SBIN0011707

On this your team replied on 1st march 21 saying that your PNR number is not matching and again asked for e-ticket numbers and the same was provided by me on 2nd march morning 8.50 am.

And after many follow-up I have got a reply on 11th march 21 saying (Your transaction id for refund is 098C214395NE9 . Kindly check your bank account with the given transaction id.)

Again after too many emails and reminders on 7th April 21 I got may saying that your payment is (initiated on 23 FEB 21 and it will be credited in your account as soon as possible. We request you to kindly contact your bank account where you have paid for the flight.)

I am begging pl let me know how many days required to refund received, checked with my bank still payment not received. Confirm me the date by when it will happen.

Regards,

Raj kumar
[protected] / [protected]

My flight ticket was cancelled without informing me

I booked a ticket on Air India's website in Jan 2021 at the cost o[censored]S$ 1830.60. The Eticket no is[protected].

The ticket was cancelled end of Jan 2021. As per the terms US$100 was to be deducted and the remainder should be refunded. Despite repeated follow up with the Air India customer care the same has not been processed. Air India keeps requesting for same information everytime and asks for details to be sent as as escalation email to their e-commerce website - which has been done at my end.

The last call was placed on 27th March where they confirmed that the payment has been refunded to my credit card and I informed them that the refund has in fact not been credited. They again asked me to send the refund details (refund no 0983G143955VB data 17th March 2021 as per Air India representative) to their ecommerce email addresses ([protected]@airindia.in; escalation.[protected]@airindia.in) - which has also been done at my end.

Kindly help with the overdue payments from Air India.

Air India has not provided my refund even after six months. Looters looting the money of the public. Is it a scam by Air India. I have been told that they have refunded the money. But I have not received the money in my bank account.

Ticket no:[protected] and[protected]

Air ticket was booked from the website of Air India on 04.04.2021 through internet banking o[censored]CO bank. The money amounting to Rs. 9063/- was deducted by reference no.[protected], but it was shown as error. Again I have booked ticket by reference no.[protected] amounting to Rs. 9063/- and this time ticket was confirmed and PNR No. is JD8QX.
But money was not refunded for failed transaction

AIR INDIA FLIGHT CANCELLED - FRA-DEL-TRV

1.1PURUSHOTHAMAN/SHAJAN MR
1. AI 120 T 28MAY FRA-DEL UN1 2115 #0830
2. AI 512 K 29MAY DEL-TRV UN[protected]
AI*Z3WXD

tkt number : - 098 [protected],

I booked this AIR INDIA ticket with Number 098 [protected], last year through AKBAR Travel agency, Vellayambalam, Trivandrum. In Oktober 2020 I asked them to process for a Refund and they claimed that they did it through their HR Agency. I enquired the status of my Ticket Refund 3 weeks back. The Akbar Travel Agent wrote to me that he will get back to me soon after checking with their HR Department. No response so far from his side after that! I wrote many emails to them, But no reply from their side including the CEO of AKBAR travel Agency. I was a frequent Traveller by AIR India Flights. Please let me know the Status of my Ticket Refund and also guide me how I can get the Refund Money to my Account at the earliest please. Expecting an earlier solution. Thank you

I've made a request for refunding my tickets and outs more than 6 months the refund is not processed. The only thing.from Air India is that they will email that my case is in their priority list and do be done by 20-25 days(I'm having more than 4 emails of these at different intervals).

My complaint id is a Airsewa GQ674491 REFUND HP8B[protected][protected]/31/33 // Z5LF[protected][protected]

Can some one help me in on

Hi Team,

I have been following up with Air India for a long time. I raised case ID 07437017 via customer care. But no response / no refund of amount.
Please find once again below the details for your reference. Request you to please let me know . refund will be processed. More than 25 calls and more than 10 emails sent for the refund but nothing is happening to resolve the issue.

Find below the e-ticket number and the passenger details:

Date of Travel - 12th April 2019
Departure : Bangalore, Arrival Kolkata
Priti Dalmia e-ticket :[protected]
Darshit Dalmia e-ticket:[protected]

Please let me know if you need any further details for refund.

Hi DGCA Team - Please help in resolving the issue.

Regards,
Sunit Dalmia
[protected]

Due to covid my flight Par Chennai on oct 17th has been cancelled. Today my booking shows a status "R" for refunded on january 1st, but I never received the money on my account. I have send several emails to [protected]@airindia.in but never get any answer. Can you provide a solution to this issue ?
Best regards
Francette Ecalle
[protected]@gmail.com

I booked flight from HYD to Nasik on 28/03/2021 vide PNR no. J1ETE
E ticket NO.[protected]C1

Received phone call from[protected] regarding cancellation of flight and upon reaching airport, flight status was cancelled.

However, No email, SMS received from Air India and could not initiate refund as flight status is till not updated.

Please refund my ticket.

regards,

Booked tickets with air India via Southall travel, booking was done on the01/10/2019, Was do to fly to India on the 16/03/2020, Southall travel advised that visas have cancelled to India and we will not be able to travel . Air i India have only refunded me £750. We are losing £420 as a result of this cancellation. Air India have been refusing to pass a full refund to southall travel. I had another member of my family travelling to India on the 17/03, where air India gave full refund. I would like to have the remaining £420 returned to us please. If you will not be doing this, I will taking legal action. My email address is [protected]@hotmail.com and telephone no is [protected]

Arsheen Taj has booked a seat paying Rs 900 which 16J on 19th March 2021. while boarding the flight the seat was changed and staff was not able to provide the proper details even though I had the invoice and check in for 16J seat. I am suffering from ear pain due to last seat 33J was allocated to me in the last minute.

Kindly refund my money back and I had to suffer with ear pain .

Flight number AI 1177
From Bengaluru to London Heathrow
Date:22 March 2021

Dear sir,

My booking Reference No is HXVMT & Eticket No[protected]

Itinerary Details

Passenger Name - MD SHARIQUE
Delhi (DEL) to Muscat (MCT)

I booked the ticket for 22th February, Delhi to Muscat, but i wanted to reschedule of my travel ticket, then call to customer care for reschedule & server down of Air India during the process for a long time, then my PNR is canceled.
After that, did'nt got any confirmation or notification about cancellation detail on my mail. & no any refund amount hit my account yet.

I want to refund the amount in my account immediately. & send the confirmation on my mail id.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.


Thanks,
MD SHARIQUE.

My flights from Frankfurt to Delhi scheduled on 27th Mar and Delhi to Frankfurt on 13th April 2020 were cancelled by Air India due to the ongoing pandemic. It's been almost one year and I have not received the refund until now. I have written Air India multiple emails but haven't received a satisfactory response.

Given the current situation, I do not have any near term plans to travel to India and hence would like my complete refund ASAP. Thanks!

Dear Sir/ Madam,
I was travelling with my family from Mumbai to Kolkata on 8th March via Air India flight AI 773 (PNR number JJWB4) from Mumbai to Kolkata in a medical emergency of my mother.
While we approached the counter to drop our luggage (after having our boarding pass) we were stopped from boarding. Air India stuff told us that they won't allow us to board the flight without having covid negative certificates for all three passengers (me, my wife and my son).
I informed them that Air India sent no notice or intimation to us informing the requirement of such certificate neither they offered any facility for testing while we were open for it.
Instead of repeated requests they refuse us and 'delete' our booking. The behaviour of the senior male member was unprofessional. They also informed us that the money will be refunded to our agent i.e. inter miles.

Till date no refund is made nor an intimation that they refused us to board. While checking with Intermiles they informed me that they need an written mail from Air India mentioning that we have not board the flight.

It is a real pity that a National Airline can be so unprofessional:
1. Why were there no prior intimation? text message, mail etc?
2. Why is there no post intimation mentioning the reason why they refused us to fly?
3. Why is the refund not made?
4. Why is there no facility for emergency testing?

I am yet to receive any refund nor any intimation. Due to this fiasco I could not attend to my ailing mother.
I request your immediate attention so that at least I get a refund of my ticket.
Thanks and Best Regards
Pinaki Mukherjee

I had cancelled my Air ticket from Air India Customer Care Department on 22nd January, 2021 But till date refund amount has not reached to me despite of repeated request, My Date of Journey was[protected]. My ticket number is[protected] &[protected].

I had requested several time to Air India but till date I have not received Refund. Please help me to get refund.

Ashok Chopra

I am trying to get refund status from Air India. I had booked my flight online for 15th Feb and cancelled my flight by calling Air India customer care. I was told I will get the refund in 10 working days.
I have been calling Air India customer care and they asked me to write an email to customer care ([protected]@airindia.in).

After 2 weeks of follow up I was asked to write an email to [protected]@airindia.in
I am still following up and there is no response from Air India

E-TICKET NUMBER:[protected]

Hello Sir/Mam
I booked a Air India flight ticket From Udaipur to Goa Via Mumbai Journey date 26 June 2020, Flight was cancelled by Air India but they are not refunding my amount and they also refused to free reschedule my flight
here are my ticket details
Passenger name - Snehil Ramani
Ticket Number[protected]
Date of Journey - 26 June 2020 (from Udaipur) To 27 June 2020 to Goa Via Bombay
PNR Details - HJ5MD

Kindly help me,
Snehil Ramani

I had booked 3 tickets for travel to Delhi Singapore Delhi through Akbar Travels on Air India Flight . E ticket numbers are as under
[protected]
[protected]
[protected]
Out ward jorney was to be on 5th September and inward on 30th September for first two and 13th September for third ticket. As the said flights were cancelled I had applied for refund of my booking amount to Akbar Travels. I have been informed by Akbar Travels that my claim has been forwarded to Air India for processing the refund but it has not been done although more than two months have elapsed.

I have booked the flight ticket through Air India website PNR HEQ12 Reference E Ticket no[protected] for March 2020 in February last year. Due to covid-19 lockdown flight got cancelled. I called customer care and also send multiple emails to [protected]@airindia.in and requested for full refund as i am eligible for full refund as per government guidelines. Every time, I got a response that it will be refunded back to my account with in 3-4 weeks. Its been more than 16 weeks now in a row since i requested for a refund. And still there is no update.