Air India Complaints & Reviews

I booked 3 seats from Delhi to Surat flight no A1 423. I also paid for extra leg space seats but when I boarded the plane I was told there are no seats and you have to adjust on 2 seats. When I told them I cannot adjust on 2 seats as I have two kids. they told me rudely to get off the plane and next plane was there the next day...

Sir, i travelled
from Port Blair (ixz) to New Delhi (Del)
on 24 Feb 2021.
Ticket PNR J6J48
E-Ticket No.[protected]
Dept time 1630hr

I didnt recieve my boarding pass in mail when i web checked-in.
And because i changed my mobile i am unable to find my boarding pass.

Kindly grant me my boarding pass or travelling proof at the earliest

Thank you....

Dear Sir,
I booked international air tickets through AIR INDIA online and made a payment through my credit card on 24.03.2020 due to lockdown AIR INDIA canceled a flight so I applied for refund.
As I talk with AIR INDIA customer care telephonically they advise me that I have to contact the bank for a refund and the bank team will be in contact with AIR INDIA chargeback team for refund. They give me a transaction ID against...

I emailed and they only made a case and never fixed it.
I called customer support, the man said he will pass the remarks which I did not understand. I asked for a confirmation email and he said he could not send it. I asked to speak to the manager but according to the man he is never available. On the booking policy it says that if a misspell has occurred we are able to ask for a fix, but support does not know there own policies....

I had confirmed ticket to fly from Mysore to Bangalore on 11th March 2021 by Airindia-alliance flight 9534. When the passengers reached airport of Mysore there was no officer at counter. We had not received any message regarding the cancellation of the flight. We were given this information much later. Had we got the message earlier we could have come later to catch the rescheduled flight arranged to take off at 1-35. In addition to this...

Please please help me, Air India has not refunded me for the flight that was cancelled by the Air india due to covid. I had contacted them many times, emailed them on ecommerce many times but every time no satisfactory answer. I had 1.5 lac money stuck with them. I really frustrated from them. Pls help...

Hi Sir/Madam, I purchased ticket from Air India on 01Dec2020 with Eticket#[protected] &[protected]. However, ticket cancelled due to travel restrictions amid Covid. On 05Jan21, I made refund request with the Airline. On 24Feb21, I got a message from Airline that the refund has been executed to the credit card used & they asked me to liaise with the bank . Morethan 100 times called on [protected], they don't answer the call. Morethan...

Dear Air India Team,

I have raised my concern multiple times till now and there is no resolution for the same.
Will repeat the concerns once again so that I can get my money back ASAP.

Currently there are two issues as below:
Travel date 1-Feb-2021 (PNR # - HQ4D7)
Air India guys did not let me board my flight stating that i do not have COVID test negative report
No Intimation was...

Myself and my family (4ppl)was traveling from Kochi to Dubai on AirIndia flight AI933 on 7/03/21 and left behind my phone on the pouch of my seat 27B, my family was allocated seats from 27 A to 27D. I have enquired in dubai airport and in the Air India office. The air India officer had adviced to send the email to [protected]@airindia.in and its is giving a bounce response, showing undelivered. The same flight had board in Mumbai airport...

PNR j325k
Dated 4 jan 2021 from Srinagar to patna
Cancelled by air india due to the bad weather not refund not issued yet...

I have been refunded only 700 rs instead of 15000 rs.Dont know what’s happening my ticket number is[protected].When i cancelled the ticket their customer executive itself told me the refund amount not me and now they have sent 700rs.Please help me...

I've been trying from Jan 31st 2021 to get my refund, but I didn't get a refund and so many times dropped an email to the eCommerce team, no reply from any one until today.Can you please help on this and do an expedited process for refund. E ticket no:[protected]

Could you please help on this to get refund. It's large amount was blocked with airindia....

Amount debited on 18th Dec 2021. Still don't know where my amount struck in between.. Please check & update me the Status of my Transaction. Contact us & Ecommerce is helpless

Card - 4592 XXXX XXXX 0546

Amount : INR 18955

RRNO - VT[protected]

MER_ID-VSM[protected]...

I have already registered a complaint vide no ID:2820300. To my surprise i see that the complaint status is completed.
I have received no status update for the same.

Flight AI-675, 18.10.20
Flight AI-773, 25.10.20
cancelled due to lock down. Have not received the refund yet. Please process refund immediately.
Booking ID - Booking Id: NF[protected]
PNR No: YB9S4. Refund Amount Rs.33, 093.br...

Dear Sir/Madam,
I had booked my air tickets for three people with MakeMyTrip for a trip from Toronto to Mumbai on August 03, 2020 via Delhi on Air India. This flight was cancelled by the airline due to COVID-19. MakeMyTrip has raised the refund request with the airline. I was told that it will take 90-120 working days to get the refund. It is now 7 months. After multiple follow ups with the travel agency and airline I am still awaiting...

To the kind attention of the Officers In-charge

Subject: Extreme difficulty caused to business class senior citizen passengers on Vancouver, Canada – Chennai flight, due to inconsiderate behavior of Air India employees and contractors

Respected Officers,

My name is Mrs. Rani Kannan. I am a 62 year old retd. Central Government Employee (retired from Central Warehousing Corporation) after 37 years...

I am writting this email because i am totally disappointed with Airline services. I cancelled my ticket from chennai to sydney on 9th Apr 2020 during covid lockdown. I have raised for ticket refund during that time. Till now i didnt receive my refund. Almost a year passed away i have given enough time but still i didnt get proper response. Lot of customer care complaints, direct airline complaints but no use.
They are saying my money...

This was the worst flight experience I have ever had with Air India.

1. To start of the seats were dirty
2. Toilet was stinking and was worse when the seats are next to toilet 28 A, B and C.
3. No drinks only Pepsi and some wine.
4. No special food or milk for children.
5. No snacks.
6. Food was served, jam and butter were given but no breads. Only fruits in the morning.
7. No headphones.br...

I had booked an air India flight for self and family for travel to Port Blair from Kolkata on 02 Mar 21 Booking reference no Y45ET. At airport We were denied boarding citing Port Blair administration’s prevailing requirement that all passengers travelling in to Port Blair must have RTPCR negative certificate. However, it is important, surprising and distressing to note that during the entire ticket booking process through Air India app...

This is to bring to your attention that I am waiting for the refund of my cancelled ticket (cancelled from my end on 10/09/2020) since 174 days as of today. For the last 6 months, I have been calling air india's customer care team multiple times (almost twice a month), but all of those were of no avail. With this, I must admit that this is worst customer service team I have encountered.
I would like to highlight some of the recent...