Air India Complaints & Reviews

Hi have 3 open tickets with Air India which mentioned below:

E ticket Number:[protected]

E ticket Number:[protected]

E ticket Number:[protected]

Month of Travel: April 2020 (EWR- DEL and DEL-EWR)

i have been chasing their people for getting the refund on the above 3 tickets as i could not use the flights due to global lockdown. I have made around 100 calls...

Flight order[protected] &[protected] both time booking fail but payment deducted in my account one time.
.Pl. see and return my amount ....

AirIndia ticket booked for travel on 19th Aug 2020 from San Francisco to Kochi under Vande Bharat was cancelled and refund requested on 15th Aug 2020. Contacted AI Customer services many times over phone. Nil follow up. complaint booked on e commerce website on 06th Dec 2020 ( service request no.48518).
Nil response till date....

I cancelled a ticket almost a month ago. At that time I was told by the AI customer care representative that I will receive the refund within 1-7 working days. I have not received it yet. I have written numerous emails ([protected]@airindia.in) and called the customer care no. many times as well. Everytime they give the same automated reply that ecommerce department will handle it and it is out of their control. Also, everytime they say they...

Ticket booked under PNR no. Z9W5P has been cancelled through customer care due to flight cancellation from Delhi to Vijayawada sector.
The ticket has been cancelled on 25th October 2020.

As per the instructions given by air India representative, we had sent email also to e-commerce. It was almost 60days. No refund and no response to emails and also submitted complaints but no action as on date...

This is regarding refund of my tickets. Etkt nos are[protected]/[protected]/[protected]/[protected] cancelled on 15 Nov 20. Second set of Etkt nos are[protected]/[protected]/[protected]/ [protected] cancelled on 24 Nov 20. Inspite of several e-mails and telephone calls to customer care the refund has still not been done to my credit card....

Good Morning,
My ticket numbers 098-[protected] /098-[protected] . I requested air india to cancel my return ticket and refund the money. I am following from the month of December 2020. But till date I did not received any response. Also I spoken customer care around 20 times, they informed they received the email and ecommerce team will respond soon.
So request to escalate the issue to concerned so that I will get my refund...

We have been following up for our refund of cancellation done in Nov 2020. I have sent many mails on customer care email id as well but no response. At last, we called customer care and they told us that our refund is processed few weeks back but we have not received it back in our card. We requested them to give us any screen shot or details to verify the same from our bank which they denied. Can you please help.

Reference...

Sir/Madam
I had booked 15 tickets on 4 January 2020 through easmy trip from Delhi to Amritsar for 2 June
But due to government orders Airlines has cancelled the flight
From 5 June to till now I had continue calling to Air India and easmy trip coustmer for Refund
But they will not giving any satisfaction answer
Details of tickets are given below...

Dear Ecommerce,
This is to bring to your notice that I Have not received the refunds with respect to my LTC tickets cancellation till now, i was promised complete fare amount refund, already more than 16 weeks time has passed.I contacted customer care of Air India a 2 months back and I was assured that the refund has been processed & should reflect in my account. However, till now I have not received the refund money even for a single...

Dear Ecommerce,
This is to bring to your notice that I Have not received the refunds with respect to my LTC tickets cancellation till now, i was promised complete fare amount refund, already more than 15 weeks time has passed.I contacted customer care of Air India a 2 months back and I was assured that the refund has been processed & should reflect in my account. However, till now I have not received the refund money even for a single...

Dear Sir/Ma’am
I would like to bring to your kind notice that I have all the verified documents i.e visa, boarding pass but I couldn’t fly due to Air India airlines as they told you don’t have verified documents and we talk to embassy they told your documents are alright .They even harassed us and our ticket got wasted and with the same documents we have travelled with Emirates. Such a disgusting airlines it is and the staff...

I had booked to travel from Hyderabad to Chicago (ORD) for 31st July 2020. However, Air India on its own canceled my ticket and moved me to 5th August 2020.

As I had to leave by 31st July - I had immediately requested Air India to cancel the new ticket and refund my amount. From that day onwards, I called customer service multiple times and communicated with [protected]@airindia.in multiple times (email chain below). Every time...

I booked three ticket for AI675 Mumbai to Kolkata for 25.07.2020.PNR No. HE5D6.No refund given till date.please expedite.
Regards,
Yogesh Mishra
[protected]...

Worst of worsts. I have been calling them at[protected] more than dozen times since morning, each time i give them my local number to call if the call gets cut. Nobody cares...everytime i call i get different names...what an entertaining day...

- Lak Venkataraman...

This is regarding a continuous follow up for REFUND against cancellation of my ticket nos.[protected]/60/61/62. It is extremely disturbing to note that I have been trying to follow up the REFUND for more than 10 months now.

With reference to last email dated 21st December 2020 ([protected]@airindia.in) and my phone conversation dated 17th December 2020 (Ref. no.[protected] with customer service executive, it is extremely concerning...

Hello Team,

Surprisingly nobody got an answer about my refund, even both teams are on email.
Air India is saying talk to Agent(tripfur.com) and Agent is saying talk to Air India,
It is really a good example of Bad customer experience, even after 9 months.

Thank you for giving such a good customer experience,
I like to appreciate how you guys handle and put into a loop o[censored]nanswered mail....

I have cancelled tickets on 9th Dec 2020 and still have not received money to my credit card account.

Ticket Booking number: H2DM4
ETicket numbers#:[protected],[protected],[protected],[protected]

My Address: 7022 Rackham Way, Hanover, MD, USA, 21076
Mobile: +[protected]
Flight Numbers:
Flight: AI 108: Travel Date: 23rd June 2021 Chicago (ORD) to Hyderabad (HYD)
Flight:...

BOOKING REFERENCEJSJR1
TICKET NO.[protected]

I had requested for cancellation of the above LTC booking (Kolkata to Belgaum and Belgaum to Kolkata) through Air India customer care (tele;[protected]. The customer care executive had cancelled my booking and further directed me to email [protected]@airindia.in and request for refund. The executive had also intimated me that there will be no cancellation fees charged...

PNR- YHTBT
TICKET NO:[protected]/[protected]/[protected]

From DXB to CCU ; Dubai to Kolkata Date:- 21/03/2020.

Still i have not received my refund.

I have been repeatedly sending emails, facebook msg and twitter msgs but in vain.
I have not received the refund in my bank account till date....