Air India Complaints & Reviews

Ticket No. 098-[protected], Flight from Pune-Pantnagar on 30th August, 2020.
The flight was cancelled on 25th august 2020, but till now the refund has not been issued. The flight was booked through Goibibo, and they have already raised a refund request with AirIndia on the same day (Refund Application[protected]. But AirIndia has not done anything TILL NOW. The expected refund date was December 2020, then it changed to February 2021, and now it has again changed to April 2021.

I am tired of following up with Goibibo and AirIndia. Nobody is giving me a proper response.
Goibibo says that they have raised a request and as it gets approved by airlines, the refund will be credited to my account.
AiIndia says that they have forwarded my request to the concerned department and they are checking - This is their reply since December 2020.

I am tried of all this, all I want is my money back.
I have to chase the airlines and the travel partner for MY MONEY, for the ticket that was NOT cancelled by me! This is so wrong and pathetic.

Please look into this at the earliest.

My email id: [protected]@gmail.com

Hi,

I’m yet to get the refund of lockdown cancelled flight of April 2020. Makemytrip blamed air India for the delay. PFB their message.

“The application for your refund has been filed with Air India on 11/18/2020, with the refund application number: [protected] (provided by them), and it is taking Air India longer than expected to process the same. With an aim to arrive at a quick closure, teams are constantly and persistently following up with Air India for your refund and we will come back to you with more updates, as soon as we receive it.”

Kindly check.

I want full refund for my missed flight. The airport authority forced me to miss my flight. I reached to gate 30 minutes prior from on boarding but they did not allowed me to on board and said gate is closed. They did not even called me once.

Date 14 febraury 2021
we reached delhi 10 .20 by vistara airlines from raipur with small bags
but while boarding they misguided to checkin again we requested
time is short please help us to catch air india flight no AI 9833 DELHI TO BIKANER but they provided information flight is late [ doucment is enlosed] not even a single call was done by airlines but when we reached gate THE LADY sitting on the counter rudely told us your flight is missed and she told she has called many times but not even a single call was made by her''''' she shouted on us that because of your type passengers give us lot of tension
so please kindly arrange to return our fair

Refund of ticket no.[protected] not received till date.

Hi have 3 open tickets with Air India which mentioned below:

E ticket Number:[protected]

E ticket Number:[protected]

E ticket Number:[protected]

Month of Travel: April 2020 (EWR- DEL and DEL-EWR)

i have been chasing their people for getting the refund on the above 3 tickets as i could not use the flights due to global lockdown. I have made around 100 calls and everytime i hear that my tickets are still open inspite of telling the person on other end that please put my ticket on refund. Everytime there is a new story.

This is pure harassment as it seems no action has been taken and they are just buying time and trouble the customer. I would want this matter to be resolved ASAP and ask an management representative to respond to the email that has been provided in this e-ticket number.

Flight order[protected] &[protected] both time booking fail but payment deducted in my account one time.
.Pl. see and return my amount .

AirIndia ticket booked for travel on 19th Aug 2020 from San Francisco to Kochi under Vande Bharat was cancelled and refund requested on 15th Aug 2020. Contacted AI Customer services many times over phone. Nil follow up. complaint booked on e commerce website on 06th Dec 2020 ( service request no.48518).
Nil response till date.

I cancelled a ticket almost a month ago. At that time I was told by the AI customer care representative that I will receive the refund within 1-7 working days. I have not received it yet. I have written numerous emails ([protected]@airindia.in) and called the customer care no. many times as well. Everytime they give the same automated reply that ecommerce department will handle it and it is out of their control. Also, everytime they say they will reply within 24 hours, but most times it takes 5-6 days to receive a reply from them. The ecommerce department ([protected]@airindia.in) doesn't reply to any of the numerous emails I have sent them. The refund centre[protected] doesn't pick up the call. The customer care also refuses to let me talk to their supervisor or escalate my complaint. Really pathetic customer service from Air India.

Date of journey: 19th Jan 2021
Journey: BBI-DEL-LHR

I have included some of the emails I have sent them. There are too many of them so I only included a few.

Ticket booked under PNR no. Z9W5P has been cancelled through customer care due to flight cancellation from Delhi to Vijayawada sector.
The ticket has been cancelled on 25th October 2020.

As per the instructions given by air India representative, we had sent email also to e-commerce. It was almost 60days. No refund and no response to emails and also submitted complaints but no action as on date

This is regarding refund of my tickets. Etkt nos are[protected]/[protected]/[protected]/[protected] cancelled on 15 Nov 20. Second set of Etkt nos are[protected]/[protected]/[protected]/ [protected] cancelled on 24 Nov 20. Inspite of several e-mails and telephone calls to customer care the refund has still not been done to my credit card.

Good Morning,
My ticket numbers 098-[protected] /098-[protected] . I requested air india to cancel my return ticket and refund the money. I am following from the month of December 2020. But till date I did not received any response. Also I spoken customer care around 20 times, they informed they received the email and ecommerce team will respond soon.
So request to escalate the issue to concerned so that I will get my refund back.
Attachments
1. Ticket
2. Email sent to airindia

We have been following up for our refund of cancellation done in Nov 2020. I have sent many mails on customer care email id as well but no response. At last, we called customer care and they told us that our refund is processed few weeks back but we have not received it back in our card. We requested them to give us any screen shot or details to verify the same from our bank which they denied. Can you please help.

Reference no given by customer care department on call for our cancellation are as below :

Isha : 098CS14391G9H
Viaan : 098CS14391G6X

Booking reference : Y572H

Contact details : sachdeva.[protected]@gmail.com
Contact no : +[protected]Bahrain)

Sir/Madam
I had booked 15 tickets on 4 January 2020 through easmy trip from Delhi to Amritsar for 2 June
But due to government orders Airlines has cancelled the flight
From 5 June to till now I had continue calling to Air India and easmy trip coustmer for Refund
But they will not giving any satisfaction answer
Details of tickets are given below

Dear Ecommerce,
This is to bring to your notice that I Have not received the refunds with respect to my LTC tickets cancellation till now, i was promised complete fare amount refund, already more than 16 weeks time has passed.I contacted customer care of Air India a 2 months back and I was assured that the refund has been processed & should reflect in my account. However, till now I have not received the refund money even for a single ticket.
I have made 4 transactions from my credit cards and I have not received the refund yet for any of the transaction.my bank team has clearly told that till now single money is not received from air India,
i can provide the statements for my credit cards, there is not a single penny received till date.
kindly provide the bank transaction details done by air India to my cards.
Reason for cancellation of all LTC tickets- Due to exigency of official work

As per the conversation with the AirIndia Customer Care Service, I have been informed that complete refund will be issued on my cancelled tickets without any deduction.

Request you to initiate the complete refund on these tickets without any deduction (as these are LTC tickets) at the earliest and revert.

I regret to say that such a long delay is not acceptable and I am disappointed by the poor handling of this issue.
I will have to raise this Grievance with PMO Office.
Request you to verify the status of refund money with interest. I am mentioning the details of the cancelled tickets again in this email which as as follows:

1. PNR /Booking Reference -YVDLC
Ticket No.- #[protected]
Passenger Name- Tarun Kohli

2. PNR /Booking Reference - YVDEX
ETicket No.- #[protected]
Passenger Name- Nitu Pathak

3. PNR / /Booking Reference - YVDV8
Ticket No.- #[protected]
Passenger Name- Tarun Kohli

4. PNR / /Booking Reference -HDTP2
Ticket No.- #[protected]
Passenger Name- Nitu Pathak

Kindly let me know when I will receive my refund and please respond at the earliest.
regards,

Tarun Kohli

REPLY FROM AIR INDIA WAS
Dear Sir,

Greetings from Air India!

We apologise for the delay and regret that you have not received the due refund of your ticket.
The refund has already been processed against the subject transaction ON 27NOVEMBER20, the amount of which is normally credited, to the account from which the payment was made, 3-5 WEEKS(working days)as per standard Air India refund and Banking Process time requirements.
Since you have not received the refund as yet, we request you to kindly check with your bank regarding the same.
Please get in touch with us, should you require further assistance.
Assuring you of our best services at all times.

Regards,
Ecommerce Helpdesk, /nk

Today is 5th feb 2021, till now I Have not received single penny of refund amount.
please help me regarding the same.

Dear Ecommerce,
This is to bring to your notice that I Have not received the refunds with respect to my LTC tickets cancellation till now, i was promised complete fare amount refund, already more than 15 weeks time has passed.I contacted customer care of Air India a 2 months back and I was assured that the refund has been processed & should reflect in my account. However, till now I have not received the refund money even for a single ticket.
I have made 4 transactions from my credit cards and I have not received the refund yet for any of the transaction.my bank team has clearly told that till now single money is not received from air India,
i can provide the statements for my credit cards, there is not a single penny received till date.
kindly provide the bank transaction details done by air India to my cards.

I regret to say that such a long delay is not acceptable and I am disappointed by the poor handling of this issue.
I will have to raise this Grievance at consumer court.
Request you to verify the status of refund money with interest. I am mentioning the details of the cancelled tickets again in this email which as as follows:

1. PNR /Booking Reference -YVDLC
Ticket No.- #[protected]


2. PNR /Booking Reference - YVDEX
ETicket No.- #[protected]


3. PNR / /Booking Reference - YVDV8
Ticket No.- #[protected]


4. PNR / /Booking Reference -HDTP2
Ticket No.- #[protected]

Kindly let me know when I will receive my refund and please.

Dear Sir/Ma’am
I would like to bring to your kind notice that I have all the verified documents i.e visa, boarding pass but I couldn’t fly due to Air India airlines as they told you don’t have verified documents and we talk to embassy they told your documents are alright .They even harassed us and our ticket got wasted and with the same documents we have travelled with Emirates. Such a disgusting airlines it is and the staff members are so rude .I request you to refund my whole amount as the fault is from there side . Attaching the documents herewith

I had booked to travel from Hyderabad to Chicago (ORD) for 31st July 2020. However, Air India on its own canceled my ticket and moved me to 5th August 2020.

As I had to leave by 31st July - I had immediately requested Air India to cancel the new ticket and refund my amount. From that day onwards, I called customer service multiple times and communicated with [protected]@airindia.in multiple times (email chain below). Every time I was told I will get my refund in 3 to 4 weeks. I had patiently waited for those weeks but again I hear the same story.

It has been more than 6 months now and had been continuously following up with them for my refund. It is really ridiculous on part of Air India to do this. This ticket amount charged to my account is a total of $2255

Can anyone on this email help to resolve this issue and get my refund - Refund req[protected]

I booked three ticket for AI675 Mumbai to Kolkata for 25.07.2020.PNR No. HE5D6.No refund given till date.please expedite.
Regards,
Yogesh Mishra
[protected]

Worst of worsts. I have been calling them at[protected] more than dozen times since morning, each time i give them my local number to call if the call gets cut. Nobody cares...everytime i call i get different names...what an entertaining day...

- Lak Venkataraman