Air India Complaints & Reviews

Dear Customer service,

With a heavy heart I am submitting this complaint for the delay in getting refund from Air India and the casual attitude shown by Air India personnel.
I had booked in Air India flight from Bangalore to Coimbatore on 21 Sept.'20. The details of the booking are as under:
NAME: MAGGE RAMANATHAN ANILKUMAR
PNR NO. ZD6FC
TKT NO.[protected]
FLIGHT NO. AI 9511
DEPART FROM BANGALORE
ARRIVAL AT COIMBATORE
DATE OF DEP. 21.9.20
TIME OF DEP. 7.55AM
DATE OF ARR. 8.40AM

REFUND AMOUNT: RS 3584/-

The flight was cancelled by Air India for operational reasons and promised to refund the amount.

I had written the complaint to customer care Air India on 21 Sept.'20. and they directed me to write to another section for refund.
I did so and I get a reply from Air India saying since I have booked my tickets thro GOIBIBO, I need to take up with GOIBIBO!!!
I did that promptly too .
GOIBIBO sent a reply based on the reply received from Air India, stating the refund will be credited to my account on 19 January'21, a delay of 4 months!!
I kept writing to Air India asking for an explanation for the 4 month delay in receiving refund for a flight cancelled by Air India. I kept getting standard preformed replies from various personnel of Air India Customer care. It was so frustrating dealing with them to get back the refund.

On 19 January, the status on GOIBIBO was updated stating that refund will be received by me during 15-20 March 2021, a delay of 2 more months for no reason!!!

I sincerely request you to help me in getting my refund on priority and I have taken a pledge not to use AIr India at all in Future and I will advise my family and friends also to refrain from using Air India ever.
Please help.

Regards,

M.R.Anil Kumar

Dear Sir/Ma'am,

Ticket Booking reference: JYWE1
Eticket#[protected]
Flight# AI934
PASSENGER NAME: KARTHIK RAGHUNATH
PASSPORT# P1366536

I had booked a ticket from DXB- COK for 21-May-2020. The ticket fare was almost 11000 AED (which is equal to INR 21, 2852 as per today's conversion rate.
Unfortunately I was unable to travel due to the restrictions amidst the pandemic.
I would like to get a full refund for my ticket at the earliest.
I already had raised a ticket (No:[protected] at Air India customer complaint forum on 6th-Dec-2020, still I have not received any refund.
I am desperately waiting for the refund so as to book another ticket to my hometown.
Please help.

As per Air India policy, they should submit the request for a refund to the credit card issuer within 7 business days of receiving my completed request for a refund, mentioned on the website. If that the case, why it been over 6 months 13 days to get my refund? I have canceled my spouse's ticket (Mrs. Aishwarya M; Ticket #:[protected] on 7th July 2020. I happen to receive the same content of emails from eCommerce helpdesk that the refund has been initiated and the amount will be credited in 3-4 weeks. By understanding the pandemic situation, I was patiently for the refund and had hope that I will receive my money but as usual, nothing happened. Then I approached Air India customer care service, they have initiated my case ID: 06938989 and gave me refund reference number: 098C214395LR8, and said me to be in touch with the bank. As we approached the bank representative, they clearly say there is no such transaction initiated and an incorrect refund reference number. It’s bothering me as my total trip cost is INR 77, 065.

Hi,
I booked the flight from UK travel to Kathmandu, Nepal booked on 16 Feb 2020 to fly on 26 March 2020, because of Covid 19 all flights were cancelled . I contact to Air India and they suggest me, they will full refund me & the process will take 4-6 weeks from 28 Sept 2020. I was sending email to them almost every months, after Oct/Nov 2020 now no one response to me. It was too long and can't get my amount back. so I want to complain
eTicket Itinerary / Receipt
Issuing Airline : Air India
Place of Issue : www.airindia.in
Date of Issue : 16 Feb 2020
Booking Reference:
J5VLK
You must present this receipt along with a valid photo identification, mentioned at the time of booking, to enter the airport.
We seek your attention to make a note of our Terms and Conditions of Contract at www.airindia.in
Passenger / Itinerary Details
Passenger Name Frequent Flyer # Eticket #
MR BABURAM BANSTOLA[protected]
SHOVA BANSTOLA[protected]
Date Dep Time From To Flight No. Dep
Terminal Airline
26 Mar 2020 21:30 hrs London, Heathrow Airport Delhi (DEL) AI 112 2 Air India
27 Mar 2020 12:50 hrs Delhi (DEL) Kathmandu (KTM) AI 215 3 Air India
09 Apr 2020 10:10 hrs Kathmandu (KTM) Delhi (DEL) AI 214 I Air India
09 Apr 2020 14:00 hrs Delhi (DEL) London, Heathrow Airport AI 111 3 Air India
All times are local to airport
Detailed Itinerary
Flight Depart Arrive Class Fare Basis NVB NVA Status Duration
/ Stops Baggage
AI 112 London, Heathrow
Airport (LHR)
26 Mar 2020
21:30 hrs
Delhi (DEL)
27 Mar 2020
11:20 hrs
Economy
(S)
SPRRTGBI 26MAR
2020
26MAR
2020
Confirmed 8h 20m
/ 0 stops
Adult 2PC
Operated by Air India - Departure: Terminal 2 / Arrival: Terminal 3
AI 215 Delhi (DEL)
27 Mar 2020
12:50 hrs
Kathmandu (KTM)
27 Mar 2020
14:35 hrs
Economy
(S)
SPRRTGBI 27MAR
2020
27MAR
2020
Confirmed 1h 30m
/ 0 stops
Adult 2PC
Operated by Air India - Departure: Terminal 3 / Arrival: Terminal I
AI 214 Kathmandu (KTM)
09 Apr 2020
10:10 hrs
Delhi (DEL)
09 Apr 2020
11:15 hrs
Economy
(S)
SPRRTGBI 09APR
2020
09APR
2020
Confirmed 1h 20m
/ 0 stops
Adult 2PC
Operated by Air India - Departure: Terminal I / Arrival: Terminal 3
AI 111 Delhi (DEL)
09 Apr 2020
14:00 hrs
London, Heathrow
Airport (LHR)
09 Apr 2020
19:00 hrs
Economy
(S)
SPRRTGBI 09APR
2020
09APR
2020
Confirmed 9h 30m
/ 0 stops
Adult 2PC
Operated by Air India - Departure: Terminal 3 / Arrival: Terminal 2
Fare Details (Includes Base Fare, Taxes, Fees and Charges) Payment Details
Fare Form Of Payment : CreditCard
2 Adult @ GBP 155.00 GBP 310.00 Name on Card : Mr Baburam Banstola
[Fare(s) include Base Fare + Airline Fuel Charge (YQ) + Surcharge Card Number : 529930xxxxxx7932
Charges and Fees Auth Code : X05335
Service Charge (YR) GBP 8.80 Amount Charged : GBP 996.34
Fuel Surcharge (YQ) GBP 400.00
Taxes
Other Tax (GB) GBP 156.00
Other Tax (UB) GBP 81.74
Airport Development Fee (YM) GBP 13.60
Other Tax (NP) GBP 10.80
Tourism Service Fee (NQ) GBP 15.40
TOTAL TRIP COST GBP 996.34
Important Notes
You must present this receipt along with a valid photo identification, mentioned at the time of booking, to enter the airport.
We seek your attention to make a note of our Terms & Conditions and Conditions of Contract at www.airindia.in
Data Protection Notice
Your personal data will be processed in accordance with the applicable carrier’s privacy policy and, where your booking
is made via a reservation system provider (“GDS”), with its privacy policy. These are available at
http://www.iatatravelcenter.com/privacy
or from the carrier or GDS directly. You should read this documentation, which
applies to your booking and specifies, for example, how your personal data is collected, stored, used, disclosed and
transferred.
• Visit www.airindia.in for all your travel information needs.
• For Air India Contact numbers: http://www.airindia.in/customer-support.htm
• For details of Dangerous Goods not permitted in Hand Baggage / Checked In Baggage -
http://www.airindia.in/baggage-tips-and-restricted-items.htm
• As per regulatory guidelines Carriage of ‘Kirpan’ is not permitted in the cabin of an aircraft either on person or in the
Hand Baggage on any International flight or on any Domestic flight operating through an International Terminal Security
Hold Area. The same must be carried by the passenger in the checked-in baggage only
• Name in the booking PNR and ticket must match exactly as in travel documents / Passport. Passport and visa details in PNR
required for travel.
• The card used to purchase the tickets will have to be produced at the time of Check-in.
• If the cardholder is not the passenger, then the passenger should possess:
1. A photocopy of both sides of the card, which will have to be self-attested by the card holder authorizing the use of
the card for the purchase of the ticket. For security reasons, please strike out the Card Verification Value (CVV 3digit
security code) on the copy of your card.
2. This photocopy should also contain the name of the passengers, and the itinerary details for which the booking is made.
The above document should be produced at the time of check-in. If the passenger fails to comply with these conditions,
Air India reserves the right to deny the passenger(s) from boarding.
• Baggage Allowances & Restrictions: http://www.airindia.in/baggage.htm
• Infant (not entitled to seat) baggage allowance for all international routes is 10kgs only
• Please note that all AI Flight ranges 010-399 and 900-999 depart from the international terminal.
All Air India flights (Domestic and International) at Mumbai will operate from/to Terminal–2 (T2) at the Chhatrapati Shivaji
International Airport, Sahar, Mumbai.
• Passengers are advised to report at the check in counters well in time. Check-in at least 02 hours before scheduled
departure for Domestic flights & 03 hours for International flights
COUNTER CLOSING TIME: Before Departure
Domestic: 45 Minutes (60 Minutes for domestic leg of an International flight)
International: 60 Minutes
Last passenger boarded / gate closure: 20 Minutes prior departure
• The Montreal Convention applies limiting the liability of checked-in registered baggage.
• The Carrier is not liable for any damage, if checked - in baggage includes fragile/valuable items, passports and other
identification documents. Please carry same only in hand baggage.
• Great travel adventure awaits at: www.staralliance.com/inspiration.
• Check-in for your flights conveniently upto 48 hours in advance, avoid airport check-in counter queues:
Web check-in at https://icheck.sita.aero/iCheckWebAI/
Mobile check-in - Download Air India mobile app from Play Store on Android / App Store on iPhone
Self Services Kiosk Check-in / Baggage Drop Counters at select airports
• For any queries pertaining to bookings/cancellations/refunds made through the Air India Web site, please write to us
at [protected]@airindia.in
• Please check status of your flight from our call center or from Web site www.airindia.in before leaving for airport.
We wish you a pleasant journey and thank you for choosing Air India.
THIS ADVICE IS GENERATED BY THE AIR INDIA COMPUTER SYSTEM AND DOES NOT REQUIRE A SIGNATURE.
YOUR TICKET RECORD IS ELECTRONICALLY STORED WITH AIR INDIA.

Sir/mam
i booked a flight of air india from kullu to delhi, timing of flight was 10:20 am on 20 january 202.As i was travelling from manali to kullu i reached at 9:40 for checkin.the plane which was flying from kullu to delhi just arrived at kullu airport but the staff member said they closed the checkin at 9:35am.i requested them with my full heart but they behaved in a very rude manner even the statuon master did not responded on time and they lengthen my waiting period and finaly at 10 they said you r late and now you cant board the plane.I am a doctor in government sector and it was very urgent for me to reach delhi as i have to sit in opd on thursday, seeing the corona pandemic my services to humanity are my utmost priority.i request you to change the staff of air india at kullu airport si that the name of this maharaja airlines dont get blurred in costumer’s eye.
Thankyou
hoping for a prompt action

I had called and cancelled the my mother's International E-ticket from Delhi to New York round trip- Flight#- AI 101, Date- 17th Jul'20.by calling Air India on 7/9. I also did a follow up call on 7/10. I was told not to worry and that 100% amount will be refunded.
On 20th Oct Air India confirmed on email that refund of tickets has been initiated and to allow 3-4 weeks to get the amount credited to the cardholders account.
But until now the amount is not refunded to me. I request to solve the complaint on emergency basis. I am very much dissatisfied with the customer service. The customer care does not have an answer and advise case is in progress. Ecommerce team is not replying after multiple reminders.
It is $ 1054.37 refund amount which is a big amount of hard earned money stuck with no reply.
Please help and refund the amount soon.

Hi,
I booked tickets through Air India and cancelled the ticket within 24 hrs as per the policy. At that time I called and checked my credit card company and the payment was not processed at that time of cancellation.

Despite this, Air India went ahead even after knowing that the ticket is cancelled and debited my credit card. I also purchased another ticket with the same Air India for different date as I am traveling on family emergency and my credit card balance is maxed out. During this pandemic, we are going through many issues and only wish Air India to be more sensible and treat the passengers as their customers and provide better service.

My cancelled PNR is YQHTH and it is booked through Air India website.

I am expecting someone to please take care of this issue ASAP as I am badly in need of money at this juncture.

Ticket reference no. [protected] has been cancelled on 25th October. Till now no refund to my account.

Horrible airlines instead of Air India Airlines

Seats were provided differently to the one booked online. The additional cost paid for seat bookings (Rs. 8400) are still not refunded

E-Ticket #[protected]
I bought a return ticket for my daughter from Toronto - Mumbai -Toronto
Due to Covid, I had to reschedule her flight to Mumbai - Air India did not give finalise return flight at that time as the flights were not open
I paid $200 USD to fly on the Vande Bharat flight
Now when I call to get her return ticket finalised, Air India declines any responsibility
Different customer support representatives are giving me different reasons, no one know anything about whether the ticket can be cancelled or rescheduled.
Everybody keeps tossing me back to Cheapoair (Booking #[protected]
I am extremely worried as my daughter is stuck in India with no confirmed Return ticket
Please Please have this resolved. I am open to options such as
1. schedule her return flight
2. Charge me the fare difference
3. Cancel and refund my money so I can buy from another airline

This is extremely frustrating as all airlines across the world are helping people get home during the pandemic and my own Air India is trying to make it all very very difficult for me
I hope to hear back but honestly have very little faith
Regards,
Nisha Sharma
[protected]@rediffmail.com
+[protected]

I cancelled my flight and requested a refund for two fares. I had a ticket which was refundable. For more than 6 months now, I have been chasing air India for a refund and each time we call customer care they say to write an email to the eCommerce email ID and to date, I have not received any response, I don't know what to do next and my money is stuck with them

I and with my family have traveled from Delhi To Bagdogara on 16 th December 2020 and return Bagdogara to Ahmedabad on 23re December 2020. I have lost my boarding pass. I need duplicate boarding pass or any other travel proof for ta claim. My details are following
Name - Manish P Solanki
Travel :- Delhi to Bagdogara.
Tkt no[1][protected] [1][protected] [2][protected] [3][protected] [4][protected] [5][protected] [6][protected] PNR NO.Z9E7L
Date of journey - 16th Dec 2020, 8.45 am
Flight - AI 879

Travel :- Bagdogara To Delhi.
Tkt no[1][protected] [1][protected] [2][protected] [3][protected] [4][protected] [5][protected] [6][protected] PNR NO. HJVJM
Date of journey - 23rd Dec 2020, 11.40 am
Flight - AI 880

Travel :- Delhi To Ahmedabad
Tkt no[1][protected] [1][protected] [2][protected] [3][protected] [4][protected] [5][protected] [6][protected] PNR NO. HJVJM
Date of journey - 23rd Dec 2020, 16.40 pm
Flight - AI 531

Pls email my duplicate boarding pass or proof of traveling.
Email id - m.[protected]@gmail.com
Mobile - [protected]

I have booked ticket for my daughter from Chennai to London Heathrow airport on 24th January travel date.now due to UK lockdown we want to postpone the trip to next month. We have booked through Gotogate app. Kindly help us to solve this issue. We could not contact gotogate till now

Sir/Mam,

I have been asking for refund from many months and I only getting false promises that refund is initiated but I never got the refund

I have booked a seat 11J against PNR HG7J6 number via https://callcenterpaymentsairindia.secure.force.com/payment?id=a022u000001fbtmAA...⇄ link after having a conversation with an customer care executive, but my seat was allocated to someone else when I checked it on 12th March 2020. When i contacted the Air India Customer Care Ph. [protected] again they told me they can not do anything book another seat and refund will be given for the previous payment Months have been passed but they always respond refund is initiated but till now no refund i received
Following are some case Ids i got for the same 1. 01561951
2. 01743274
3. 01963248
4. 04099294
i request to help me with the refund

Following are the flight details :

Name Mrs. Rajesh Sharma
TICKET[protected]
FLIGHT AI 301 - Air India
DEPARTURE Sydney, AU (Kingsford Smith) 13/03/2020 10:15
ARRIVAL Delhi, IN (Indira Gandhi Intl.) 13/03/2020 17:25
AIRLINE BOOKING REFERENCE AI/HG7J6
BOOKING CONFIRMED Economy

Following are the seat booking details

Amount Rs. 3414
Date 07/03/2020 12:13
Credited a/c XX4076
Payment Mode UPI
Ref no [protected]
Seat NO 11J

I had booked a flight on LTC Economy class
through Air India mobile app withh PNR HVR1T and eticket no. no.[protected] from Bangalore to Guwahati scheduled to depart on 13th dec 2020. However it is seen that the Flight from Delhi to Guwahati was generated on Business class while Bangalore to Delhi is on Economy class even though the option Selected was Economy class.

Due to the above reason the ticket was cancelled on the midnight of 12th and the executive concerned confirmed that the ticket being LTC, the same will be fully refunded.

Inspite of repeated calls and mails to [protected]@airindia.in even after a month the refund was not even initiated. Further the period for refund changes with each executive attending the call, it varies from 15 working days to 41 working days. Nobody has provided the link or where I can see the exact refund policy.

I am putting it here with a hope that an early resolution as he amount of Rs. 43077 receivable is high for me which I paid through credit card.

Sir/Madam,
I have booked flight on Feb 2020, after countless follow-ups I was given refund which was 50% less than my booking amount. The flight got cancelled by the airlines and I never cancelled it.

Bit shock to see why the amount is not paid 100% despite no fault at my end. Details as under:
1. Delhi - Aurangabad, Booking ID - NF[protected]
2. Aurangabad - Delhi, Booking ID - NF[protected]

I had a flight booked for 3rd May, 2020 from New Delhi to Pune. But, due to lockdown the flight was cancelled. I have tried to reach out to Air India team a number of times, but usually after listening to my query they ask me to hold for sometime which takes around 10-15 min and then they disconnect my call. Recently when i called on the ecommerce contact number - [protected], then the customer care executive asked me to call another helpdesk number for such queries so i asked her to help me with that number, she dictated me the same number on which i had called, when i tried to confront her for the same, she disconnected my call.

Booking Reference Number : JTWK1
Eticket # :[protected]
Passenger Name : SHIVANGI AGARWAL

Attaching my ticket

Hello, this is Dr Shreyas Bhor.

I had booked Air India flights for me and my wife on 20/02/2020 and 01/03/2020 from Air India mobile app (iOS).

Both flights were cancelled due to COVID19 pandemic. As per Gov. of India and Hon. Supreme Court of India, Air India was supposed to refund the amount in due period.
I have contacted Air India customer care repeatedly and also have mailed their e-commerce mail id. Each time I get answer that amount will be refunded in 1-2 weeks but I haven't received any refund yet.

All this is causing a lot of mental stress in addition to economic loss.

ticket details are as follows:

1) Ticket details No. 1:
Passenger Name: 1) Shreyas Bhor and 2) Supriya Shinde
Date of Journey-- 26/05/2020.
Date of ticket booking-- 20/02/2020.
From--Mumbai to Frankfurt
Confirmation Number: YE8WV
E-Ticket Number:[protected] &[protected]
FF Number: AI[protected].
Ticket Amount-- INR 50, 982.

2) Ticket details no.2:
Passenger Name: 1) Shreyas Bhor and 2) Supriya Shinde
Date of Journey-- 05/06/2020.
Date of ticket booking-- 01/03/2020.
From--Vienna to Pune
E-Ticket Number:[protected] &[protected]
FF Number: AI[protected].
Ticket amount: INR 56, 546.

Kindly help.
regards,
Dr Shreyas
[protected]@gmail.com

Refund not received for 11 months now for flight booked in Feb 2020, cancelled due to Covid-19. Ticket was made open in April and then cancelled in June 2020. Since then refund was not received at all.

I had booked Air India flight from Louisville (SDF) to Delhi via Chicago (under PNR - POCRKF) thru travel agent (Tripfur) using my Chase bank credit card.
Louisville to Chicago flight by United and Chicago to Delhi was by Air india.
Transaction was done on 13th Feb 2020 and posted on 16 Feb 2020 of $1132.45 as 'AIR INDIA LI[protected]'.

Flight was cancelled so ticket was made open but later cancelled on 9th June 2020.

Since then I am waiting for my refund but nothing has been received yet. Agent is saying that Air India is not refunding the amount.

LTE Ticket was cancelled in November'20 for which i was assured of 100% refund amount within 15 working days. Now it is January'21 and still there is no refund made. #ecommerce #AirIndia have disappointed with this service. Serving to Indian Navy i cannot make frequent follow ups, nor #AirIndiaEcommerce have reverted to any mails. Very Disappointing service from AirIndiaEcommerce.

Eticket no:[protected]
Passenger Name: Lt. Rohan Nesarkar (Indian Navy)
Travel Date: 26th Oct'2020 and return travel on 15th Nov'2020.

Refund Case No: 06963848