Air India Complaints & Reviews

Hello, this is Dr Shreyas Bhor.

I had booked Air India flights for me and my wife on 20/02/2020 and 01/03/2020 from Air India mobile app (iOS).

Both flights were cancelled due to COVID19 pandemic. As per Gov. of India and Hon. Supreme Court of India, Air India was supposed to refund the amount in due period.
I have contacted Air India customer care repeatedly and also have mailed their e-commerce mail id. Each time I get answer that amount will be refunded in 1-2 weeks but I haven't received any refund yet.

All this is causing a lot of mental stress in addition to economic loss.

ticket details are as follows:

1) Ticket details No. 1:
Passenger Name: 1) Shreyas Bhor and 2) Supriya Shinde
Date of Journey-- 26/05/2020.
Date of ticket booking-- 20/02/2020.
From--Mumbai to Frankfurt
Confirmation Number: YE8WV
E-Ticket Number:[protected] &[protected]
FF Number: AI[protected].
Ticket Amount-- INR 50, 982.

2) Ticket details no.2:
Passenger Name: 1) Shreyas Bhor and 2) Supriya Shinde
Date of Journey-- 05/06/2020.
Date of ticket booking-- 01/03/2020.
From--Vienna to Pune
E-Ticket Number:[protected] &[protected]
FF Number: AI[protected].
Ticket amount: INR 56, 546.

Kindly help.
regards,
Dr Shreyas
[protected]@gmail.com

Refund not received for 11 months now for flight booked in Feb 2020, cancelled due to Covid-19. Ticket was made open in April and then cancelled in June 2020. Since then refund was not received at all.

I had booked Air India flight from Louisville (SDF) to Delhi via Chicago (under PNR - POCRKF) thru travel agent (Tripfur) using my Chase bank credit card.
Louisville to Chicago flight by United and Chicago to Delhi was by Air india.
Transaction was done on 13th Feb 2020 and posted on 16 Feb 2020 of $1132.45 as 'AIR INDIA LI[protected]'.

Flight was cancelled so ticket was made open but later cancelled on 9th June 2020.

Since then I am waiting for my refund but nothing has been received yet. Agent is saying that Air India is not refunding the amount.

LTE Ticket was cancelled in November'20 for which i was assured of 100% refund amount within 15 working days. Now it is January'21 and still there is no refund made. #ecommerce #AirIndia have disappointed with this service. Serving to Indian Navy i cannot make frequent follow ups, nor #AirIndiaEcommerce have reverted to any mails. Very Disappointing service from AirIndiaEcommerce.

Eticket no:[protected]
Passenger Name: Lt. Rohan Nesarkar (Indian Navy)
Travel Date: 26th Oct'2020 and return travel on 15th Nov'2020.

Refund Case No: 06963848

Booking Reference # YMGER

Date of Travel - 25th April 2020 Flight - AI 94 Mumbai to Chennai

Total Amount : Rs 8268.00

Passenger Name Frequent Flyer # Eticket #
MRS ANITA GOVINDLAL N/A [protected]
MR SAGAR GOVINDLAL AIAI[protected].BASE [protected]
MRS VANITA PUNJABI AIAI[protected].BASE [protected]

- Now what i have been told is that Air India has given me a full refund
29th Sep 2020 at 5:00 AM Amount Rs 8268 - reference # provided by Air India 0989T143956LL

Now what my Bank says is that we have not received the refund back from Air India and if we need to look more into this
what we need from Air India is

1) Bank from which the refund was done from Air India
2) ARN or RRN number of the transaction number
3) Date and time when the refund was done which you have given - 29th Sep 2020 at 5:00 AM
4) Amount refunded - I guess it is Amount Rs 8268

With out the above details my HDFC bank cannot trace the payment

Can you guys be kind enough to provide me the information

My Air India is cancelled almost 8 months before, till now I didn't got the refund from Air India. I booked the ticket through the Rehlat booking site. Both is not giving the right answer so far.

I attached the screenshot for reference.

Name: Rajeev Mehta
Date of Journey: 8th Aug 2020
Travel Detail: New Delhi to Chandigarh
Refund: Full fare of three passengers
PNR: HLHCT

This is regarding our travel from Bangalore to Chandigarh on 8th of Aug 2020 along with our two rabbits. Before booking the tickets, we inquired from Airlines about our travel with rabbits. After the confirmation from the Airlines, we booked our tickets and travel from Bangalore to Delhi with my family (3 Passengers and two rabbits) on 8th Aug 2020. We had connecting flight on the same Airlines, Air India from Delhi to Chandigarh.

After reaching Delhi, when we proceeded for check-in for Air India flight AI-9713. Though the flight was not cancelled, we were not allowed to board the flight as we were carrying live couple of rabbits with us and were told that the booked flight does not has the facility to carry the live stocks. Hence, we were given a letter of refund by the airlines authority and were told that the full fare will be refunded within 15 days. It’s been more than four months now and we have still not received the refund. I consistently wrote the mails and have called up customer care several times but still I haven’t got the money back.

After repeated follow up, I received a mail from Ecommerce Helpdesk on 18th of Oct 2020 stating that the amount would be credited to my account within 4-6 weeks. But when I didn’t receive the amount, I again started following up. But neither I received the amount nor any further communication from them.

It’s my hard-earned money and I request the team to kindly help me to get the refund at the earliest.

Thanks & Regards
Rajeev Mehta

It's been 4 months of cancellation of the Air India ticket.
I haven't received the refund even after following up more than 10 times by calling their customer representative and sending mails to the Ecommerce team.

Pathetic service to give back our money.

Here is the details of the ticket

PNR: YB5GP
Ticket No:[protected]
Name: Harshittha Jayaramu

In reference to the ticket nos.[protected],[protected] under RLOC- AI HYXZE, and ticket no.[protected] and[protected] under RLOC- AI YB81E, I want to state the following-
I came to know from the Air India Kolkata office that our to and fro air tickets have been cancelled and full amount has been refunded on 02.11.2020 from AI. But, till date, the amount has not been credited to my bank account.

I sent many mails along with all documents to e-commerce office and even, approached customer support office of Air India many times to get full refund. I did not get any response.

Please do the needful to get the refund immediately.

Dear Sir / Ma'am
I am Lt Col Sreevatsa a doctor in the Army.
I had cancelled my Mysuru Goa Flight on Air India App on 11 Nov 2020 and an email has been received by me that the booking was cancelled.
However I have not received refund for the same yet.

Below are the details of the booking.
Please help & refund the amount as soon as possible.

Booking Details
Your Trip confirmation #: Y02NH
Flight 1
Sunday 15 Nov, 2020
Mysore Airport (MYQ) - Dabolim Airport (GOI)
AI9898
MYQ GOI
16:00 ➞ 17:30
DURATION
Nonstop
Flight Time: 1h 30m
CLASS
ECONOMY
OPERATED BY
9I 0898
Passenger Information
SREEVATSA TATACHAR - Adult 1
AIR INDIA - FLYING RETURNS #
0
Original Fare Details
Place of Issue
www.airindia.in
Not valid before
15/11/2020
Not valid after
15/11/2020
Charges Breakdown
SREEVATSA TATACHAR - Adult 1
TICKET #
[protected]
BASE FARE
INR2400
FEES
INR0
TAXES
INR120
PASSENGER TOTAL
INR2520
Total Trip Value INR2520
Paid with VI ending in 2097

Warm regards
Lt Col Sreevatsa T
Contact Number [protected]

I had cancelled my ticket eTicket No:[protected], Booking Reference: YWCKJ. However I did not receive any refund. After waiting for 20 days I reached out to the customer care. The customer care representative confirmed the cancellation but informed that refund will be processed only after a mail is sent to [protected]@airindia.in.
This seems to be unjustified - particularly this is a national carrier and owned by the Government of India. If a ticket is cancelled why is the refund not processed and paid?
However I had emailed the [protected]@airindia.in, seeking refund as required on 8th Dec 2020. There has been no response from Air India on this mail so far. Not even that they have received the mail and are processing the same.
I had raised a service ticket # 49401 on 12th December 2020 which is showing a status as being processed till today ( 3rd Jan 2021).
It is highly depressing to note the poor customer service of Air India and I seek resolution without further delay.

Sir, Flight no. AI 401 DEL to CCU. Flight no. AI 729. CCU to GAU dated 13-OCT-2020 cancelled, and no flight scheduled in the forenoon till 15-OCT-20. I felt very inconvinent. I got my tkt cancelled from customer care of AI, whereat they suggested me for full refund and also suggested to sent an email to e-commerce AI. On OCT-10-2020, I had sent an email to e-commerce on different dates

[protected] Forwarded message[protected]
From: Priti Prakash
Date: Sat, 10 Oct 2020, 12:24
Subject: Refund after cancellation of flight
To: )
after that five reminder (Enclose please find the copy of e ticket to refund the same.

[protected] Forwarded message[protected]
From: Rachit
Date: Sat, 7 Nov 2020, 14:19
Subject: Fwd: Refund after cancellation of flight: REMINDER
To: )

[protected] Forwarded message[protected]
From: Rachit
Date: Tue, 10 Nov 2020, 23:06
Subject: Fwd: Refund after cancellation of flight: REMINDER 3
To: )

After various REMINDER, On November 17, 2020, e commerce replied me as confirmation that my refund will be made within 4 to 6 week (confirmation letter placed below) which completed on Dec. 29, 2020. But I have not got any refund from AI.

Sir, they also mentioned that due to COVID-19 staff shortage. then for your kind information I am also an employee and doing my duty 11 hrs every day in the NORTH EAST region.

Sir, I felt very harass from the Air India and claiming my refund of three month interests @ 12% per month, within 3 days, failing which I am compelled to go to the court and if I will go to the court the court fee will also be paid by AIR INDIA.

Thanking you.

JAY PRAKASH
MOB. [protected]

from: eCommerce eCommerce
to: [protected]@gmail.com
date: 17 Nov 2020, 10:27
subject: Re: Refund after cancellation of flight: REMINDER 5
mailed-by: airindia.in
Signed by: airindia.in
security: Standard encryption (TLS) Learn more
: Important mainly because it was sent directly to you.
Dear Sir/Madam,

Greetings from Air India.

The massive rescheduling of flights due to situations arising out of COVID 19 restrictions by various countries, along

with the nationwide Lockdown, has resulted in an unprecedentedly huge volume of refund request via email

which have to be processed with the limited human resources at our disposal.


We understand your predicament, and sincerely regret the inconvenience caused due to this unintentional delay.

Please be advised that refund of your tickets has been initiated.

Kindly allow 4-6 weeks to get the amount credited to the cardholders account.

We thank you for your patience.

May we also take this opportunity to thank you for your support and understanding.

Regards

Ecommerce Helpdesk/nk

Sir, Flight no. AI 401 DEL to CCU. Flight no. AI 729. CCU to GAU dated 13-OCT-2020 cancelled, and no flight scheduled in the forenoon till 15-OCT-20. I felt very inconvinent. So the attached e ticket Itinerary/Receipt having PNR no. H59JE got cancelled through AI customer care. Pls. Refund the full amount as shown in the attachment. Encl: as abv. Thanking you. Jayaprakash, Kumari Priti, Rachit, Richa Singh. PNR No. H59JE

Hello sir madam I'm Manikanta I will share my experience with fraud people some Air India called me and told ur are selected for Air India Company but u have to paid courier chargers 1567/
Dress code 6700/they asked me do you have passports isaid no they told me send me money within 3days I will provide amount is 2500/after that they did not answer my email phone call my friend told me they are fake person it's my dream to work in airlines but my life is gone because of fraud people please try u understand my problem lost of problems facing financial situation I hope u people can solve my problems I want my money back requesting you

Could you please help me with the refund for this booking reference no. H206G or case reference no. 05220934 . I have called e-commerce several times and mailed several times but no response .. This is urgent .It has been several follow ups and waiting for 6 months now after the date of booking on June 29th 2020. Also i have raised a service request number #36028 PNR cancelled by Air India - Refund via tool.
Travel Date : Aug 2nd 2020 from Mumbai to Istanbul
Ticket details :[protected] Passenger Name : HEMA DEEPAK
Ticket details :[protected] Passenger Name : NRIDEV DEEPAK
Kindly resolve the issue at the earliest.

Sir I'm Manikanta some one call me and said ur selected to Indian airlines they asked money 100000 I gave the money I have all proofs with me plz iwant money back we are poor family

We have below ticket booking for my in laws on Air India returned flight from UK to India on 19th April 2020 (flight no AI114 and AI20 )
Ticket details . (1) 098-[protected] and 2) 098-[protected]

We are following up with Air India for refund quite sometimes. On 27th Oct finally received confirmation from ecommerce team that they have initiated the refund and it will be received with in 6 weeks. Now till today, I haven't received the refund on my account, If i enquired about it they told us refund was initiated on 5th Nov but I have'nt received the money . Now sure whom they have paid . Only response I got we have escalated this case, But till date, I haven't received any money not sure whom to reach out in this case. Please help.
Regards,
Chandrachur

Hello,

We had booked a flight on Aug 27, 2019 online through Air- India website as follows:

 Booking Date: Aug 27, 2019
 Date of Travel: Jan 31, 2020
 From: Bhopal to Goa via Delhi
 Bhopal to Delhi: AI 436
 Delhi to Goa: AI 156
 Web Ref-AIBE51751083
 PNR-HF6J3(AI)
 Payment Amount-Rs. 15, 530.00
 Payment Proof- Attached
 Cancellation proof- Attached

The flight from Bhopal was cancelled. It has been 11 months now we are still awaiting refund. Please see attached.

Hello,

We had booked a flight on Aug 27, 2019 online through Air- India website as follows:

 Booking Date: Aug 27, 2019
 Date of Travel: Jan 31, 2020
 From: Bhopal to Goa via Delhi
 Bhopal to Delhi: AI 436
 Delhi to Goa: AI 156
 Web Ref-AIBE51751083
 PNR-HF6J3(AI)
 Payment Proof- Attached
 Cancellation proof- Attached

The flight from Bhopal was cancelled. It has been 11 months now we are still awaiting refund. Please see attached.

I have given below my original web two way booking e-ticket for
3 persons booked to travel by your flight AI-655/656 between BOMBAY-RAJKOT-BOMBAY, going 28/11/20, return 08/12/20. The payment was made by American Express Credit Card.

​This booking was cancelled on 16/11/20 at 10.55AM over telephone[protected]. After this cancellation, I have sent many reminders for refund by emails. The last reminder is dated 22/12/20, More than 45 days have passed since I cancelled the subject 3 tickets, and I am sorry to bring to your attention that no refund has been received by me. I request you to look in to the matter on urgent priority basis and remit the refund amount.
eTicket Itinerary / Receipt
Issuing Airline : Air India
Place of Issue : www.airindia.in
Date of Issue : 05 Nov 2020
Booking Reference:
JQTFF

Passenger / Itinerary Details
Passenger Name Frequent Flyer # Eticket #

MRS ****************[protected]
MRS ****************[protected]
MR ******************[protected]

28 Nov 2020 16:30 hrs Mumbai (BOM) Rajkot (RAJ) AI 655 Air India
08 Dec 2020 19:20 hrs Rajkot (RAJ) Mumbai (BOM) AI 656 Air India
Detailed Itinerary

AI 655 Mumbai (BOM)
28 Nov 2020
16:30 hrs
Rajkot (RAJ)
28 Nov 2020
17:40 hrs

AI 656 Rajkot (RAJ)
08 Dec 2020
19:20 hrs
Mumbai (BOM)
08 Dec 2020
20:35 hrs

Payment Details
Base Fare Form Of Payment : CreditCard
3 Adult @ INR 12, 000 INR 36, 000 Name on Card : ******
Card Number : 376***xxxxxx2***
Amount Charged : INR 40, 785
User Development Fee (IN) INR 354

TOTAL TRIP COST INR 40, 785

VORA S.

I booked an Air India International flight from Mumbai- New York scheduled to fly on December 2nd 2020.
Due to a Family medical emergency, I had to cancel my ticket 2 days before departure .
This cancellation was done by Air India Travel Agent through 24*7 customer care Phone numbers given by Air India after I called them to request cancellation .
The Customer care centre agent confirmed that he has cancelled the ticket and there will be minor cancellation fee for the same, remaining amount will be refunded to my credit card. He also asked me to send an email to [protected]@airindia.in.
I immediately sent an email to them to confirm the cancellation but did not get any response from them.
Since then I have sent 4 emails to [protected]@airindia.in, tried to call their phone numbers atleast 100 times but the numbers are always busy . I have also called customer care multiple times and each time they have asked me to call eCommerce team ( numbers always busy ) or send them an email ( sent 4 times already ) .
It has been 25 days since ticket cancellation and I have not received the refund amount to me yet, there has been no response from Air India so far. Below mentioned are my ticket details.

E Ticket no. :[protected]
PNR : J1HL4
Travel Date : 2/12/2020
flight : AI 191
Sector : BOM-EWR

I also have all the email and even phone call records from customer care agents. I am ready to go to consumer court if Air India does not refund the amount immediately .

I have cancelled my E- ticket[protected] for the trip from FRA to BLR for the Journey date 01-Dec-2020. I have contacted many times Air India customer support and [protected]@airindia.in regarding the refund of my cancellation ticket. Still, they have not started the process of cancellation. I am not sure when will I get my refund amount. It would be great if Air India takes some step to refund my money as earliest as possible.