Air India Complaints & Reviews

Hi,

Due to Covid restriction, we were forced to cancel the flight ticket from Kochi to Copenhagen and done lot of email communication and phone calls, but no response till today.

It has been more than 7 months, our refund is pending and every time they are telling us the same unacceptable reason to wait for few weeks.

Ticket booked for: 9th April 2020 from Kochi to Copenhagen and the same return on 7th July 2020
We paid an amount of 50117 INR.

During the time when we called and cancelled, they agree full refund in 4 weeks as the flight itself cancelled due to COVID, but after that no response.

Hope we will get a support from this forum and help us to refund the amount as soon as possible.

Air India customer support has been notified about the posted complaint.

Dec 22, 2020

Updated by Avinyn When can we expect the refund to our account.

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Ticket booked under PNR no. Z9W5P has been cancelled through customer care due to flight cancellation from Delhi to Vijayawada sector.
The ticket has been cancelled on 25th October 2020.

As per the instructions given by air India representative, we had sent email also to e-commerce. It was almost 60days. No refund and no response to emails

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Air India customer support has been notified about the posted complaint.

Jan 27, 2021

Updated by Veeranjaneyulu P after notifying to airindia customer service, 7more days completed and no progress on the refund

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visitveeru

from Gurgaon, Haryana

Jan 19, 2021

After notification, there is no action from air India

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My name is Jay Prakash Tripathi. I had Air India flight on 09 may 2020 from Pune to London.
I booked my flight from Air India website but the Flight was cancelled due to covid-19 pandemic. Air India supposed to return my complete fair as per supreme court orders. I have contacted air india customer support team many times. Air india delaying money refund since more than 6 months. I have called several times to Air india customer support team which is causing additional mental stress.
My Ticket details mentioned below.

From Pune to Delhi (AI 854) and Delhi to London(AI 161).
Travelling date- 09/05/2020.
Ticket NO:[protected]
Passenger names- Mr Jay Prakash Tripathi

I will be escalating it to next level in case this has not been taken care now.

Air India customer support has been notified about the posted complaint.

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I have been Rs 8478/ for seat allotment for seat which was free. It is requested that the amount be refunded at the earliest. The matter needs to be resolved.

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My name is Satish Sarode. I had Air India flight on 26 may 2020 from Mumbai to Frankfurt.
I booked my flight from Air India website on 24/02/2020.
Flight was cancelled due to covid-19 pandemic. Air India supposed to return my complete fair as per supreme court orders. I have contacted air india customer support team many times. Air india delaying money refund since more than 6 months. I have called several times to Air india customer support team which is causing additional mental stress.
My Ticket details mentioned below.

Flight No- AI125 (Air India).
From Mumbai to Frankfurt.
Travelling date- 26/05/2020.
Ticket booking date- 24/02/2020
Ticket NO[protected],[protected].
Passenger names- Mr Satish Sarode, Mrs Smita Sarode.
Ticket Booking Amount- Rs 51, 130.

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Address: G4S bahrain

Sir,
My name (Chumpain singh) my ticket no[protected] i have cancelled 5th on November but i don't have recieved my refund Money, , even i have sent email called but no anyone response me, , i need Money Urgent therefore i humble request you please help me for do refund..thank you

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Air India customer support has been notified about the posted complaint.

Dec 17, 2020

Updated by Chumpain singh I (CHUMPAIN SINGH)My ticket[protected] has been cancelled
5th November but I don't have received refund money yet ..even when I call msg call center everyday I don't take any response from there..my humble request you please help me to do send refund money..

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I am Abhishek serving in armed forces.

Dear Sir/Madam
1. I have tried to book Air india ticket from airindia website from Jaipur Dibrugarh for journey on 14 December 2020.But there was no airindia flight from these above mentioned dates and sectors.I have attached screenshot of the same for your reference.

2.Hence, for Leave travel Reimbursement I am requiring non availability certificate from airindia for the same.
3.You are requested to provided me a certificate on my mail [protected]@gmail.com So that I will submit to my account for my leave travel reimbursement please
Thanking you
With warm regards
Abhishek
Plz rply as soon as possible.

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The request for refund of my cancelled ticket from Chennai To Kuwait PNR No. YLWXS, Eticket No.[protected] &[protected] of amount INR 24024/-, cancelled on 29.05.2020 has been pending since 7 Months now with email acknowledgement from Air India. As in Air India portal, the refund the refund will be processed by their e-commerce team. However despite several email sent with support documents to Air India e-commerce team and Air India Customer care, I have not received any prompt resolution in this matter.

I hope that I will receive a prompt resolution from Air India into this refund matter as soon.

With much expectation
Ameesha Shajahan

Feb 17, 2021

Complaint marked as Resolved

Complain resolved through INGRAM & also sent a legal Notice to Air India

Air India customer support has been notified about the posted complaint.

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Bosana2112

May 3, 2021

The request for refund of my cancelled ticket from Kolkata To London booking ref: J2EQN, ticket No.[protected], cancelled on 20.01.2021 has been pending since 4 Months now with email acknowledgement from Air India. As in Air India portal, the refund the refund will be processed by their e-commerce team. However despite several email sent with support documents to Air India e-commerce team and Air India Customer care, I have not received any prompt resolution in this matter.

I hope that I will receive a prompt resolution from Air India into this refund matter as soon.

With much expectation
Shruti Bosana

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Hello,

I booked and insured my travel on 2/11/20 from Amritsar to Mumbai for 21/11/20 using easemytrip website. I got confirmation from easemytrip regarding booking confirmation on same day.
On 11/11/20, I got sms from Air India flight is rescheduled.
On 20/11/20 evening, 21/11/20 morning and evening I tried unsuccessful attempt to web checkin. I was getting error message from website.
I called Air India call center regarding the issue I was facing. Air India agent told me your flight is cancelled, due to which you are not able to do web checkin. I was not informed neither via mail nor sms or call.
I approached ICICI lombard for insurance, they requested me for the certificate for cancellation of the flight.
When I approached Air India customer, they told they are not authorized to provide the certificate.
Then I approached Air India station master Amritsar. I got communication flight took off on 21/11/20

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Address: Mumbai

I had booking which was cancelled in lockdown period and its been 10 months now I haven't received refund.
Below is my ticket details ;
PNR : YCKPZ
BOOKING NO :[protected]
Passenger : Prashant Pathak
Travel Date : 27 Mar 2020
Mumbai to Kolkata

I had sent multiple mails to customer care (eCommerce eCommerce,
[protected]@airindia.in) but got no resolution . Initially they said refund was done on 22 Sep 2020, but when I checked with my bank, bank confirmed the refund isn't done. On further discussing with escalation team of Air India (via multiple calls) they confirmed that refund wasn't successful and same will be done by Nov 29.

But that didn't happen, I am being put through lot of trouble and stress talking and discussing my problem, but no heed is given to my case

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Air India customer support has been notified about the posted complaint.

Aug 21, 2021

Updated by Prashant1729 It's 230 days, still haven't got my refund

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Prashant1729

Dec 29, 2020

can i have an update on this

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Address: Air India

I was booking air ticket from delhi to imphal for 23rd december 2020 by air india app.the amount was deducted but the transaction was not through.so please look into it as air india online complaint numbers ae not receiving calls, even if they pick up, the hang up the phone right away

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Hello,
I would like to bring to your knowledge that I tried cancelling my ticket through Air India customer care number. Ticket details as follows:
Air India flight 9I-862 IXC-DEL on 25NOV20
PNR JD7R4
Passenger name Tika Sharma
But the customer care executive hung up my phone every time I called them. Tired of it I generated a ticket for cancellation ( service ticket number 37263) but no any updates has been made for the same.
I hereby request you to kindly look into the matter and do the needful.
I shall be highly obliged if you could refund my money asap.

Thank you

Regards
Govind

Dec 29, 2020

Complaint marked as Resolved

Issue is not resolved. Neither I was contacted through phone nor through email. Surprisingly my issue has been marked as resolved. Hats off whoever made this update. I'm astonished. Incredible India

Air India customer support has been notified about the posted complaint.

Dec 22, 2020

Updated by Govind Bhattarai What is my refund status?

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Govind Bhattarai

Apr 13, 2021

Air India looting innocent customer..

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I have requested for a refund on 15th Aug and when I have called customer care, they have confirmed tickets status as Refunded on 22nd September however I have not received any payment yet in my bank account.

I have also logged case 05498851 for the same.

Ticket details are as follows

Date Of Issue Booking Reference Eticket # Passenger Name Age
28-Jul-20 HNWGB [protected] MRS LALITA RANAWAT 33
[protected] MSTR DIVIT SINGH 3
Travel Date Dep Time From To Flight No.
29-Aug-20 06:30 hrs Mumbai (BOM) London, Heathrow Airport AI 131

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I had a booking with Air India -
PNR - Y10HC (AI) (Stockholm to New Delhi)
Passenger Name - NEHA MUNSHI
Date - 24 April
I was advised initially that i could reschedule my travel without any fee deduction. But the flights on the route from Stockholm to Delhi have been cancelled till further notice .
Therefore, I request you to refund my ticket fare since i cannot book/reschedule my flight on this route.

Air India customer support has been notified about the posted complaint.

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1. Hello, I am captain Aditya Varma serving with armed forces .I travelled from Delhi to Dibrugarh on 21 st Nov 2020 by indigo as air India flight was not available on that day .
2. Hence for leave travel reimbursement please provide non availaibility certificate for the above mentioned date.
3. Please reply on my mail id given below
([protected]@gmail.com)

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Address: Gurudwara Rakab Ganj Road, Delhi.

I booked four (4) tickets in the name of MR.SHRAWAN RAIKWAR and three others on 19 February, 2020 of AIR INDIA for the stations from Amritsar( ATQ ) to Nanded( NDC ) vide Booking reference number ( PNR ) – J114W (AI), which was to be travelled on 16 May, 2020 through flight number – AI 815.
However, flight had been cancelled due to lockdown and we have been provided with the credit shell instead of full amount of refund.
Due to some unavoidable reasons, we are unable to travel in the aforesaid period of credit shell.
So, we request you to kindly refund the full amount of payment for the abovementioned cancelled flight.
Thanking you in anticipation.

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Address: Gurudwara Rakab Ganj Road, Delhi

I booked four (4) tickets in the name of MR.SHRAWAN RAIKWAR and three others on 18 February, 2020 of AIR INDIA for the stations from Delhi( DEL ) to Srinagar( SXR ) vide Booking reference number ( PNR ) – HHVC3 (AI), which was to be travelled on 9 May, 2020 through flight number – AI 825
However, flight had been cancelled due to lockdown and we have been provided with the credit shell instead of full amount of refund.
Due to some unavoidable reasons, we are unable to travel in the aforesaid period of credit shell.
So, we request you to kindly refund the full amount of payment for the abovementioned cancelled flight.
Thanking you in anticipation.

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Address: Gurudwara Rakab Ganj Road, Delhi

I booked four (4) tickets in the name of MR.SHRAWAN RAIKWAR and three others on 18 February, 2020 of AIR INDIA for the stations from Nanded( NDC ) to Delhi( DEL ) vide Booking reference number ( PNR ) – HPVKT (AI), which was to be travelled on 7 May, 2020 through flight number – AI 456
However, flight had been cancelled due to lockdown and we have been provided with the credit shell instead of full amount of refund. Due to some unavoidable reasons, we are unable to travel in the aforesaid period of credit shell.
So, we request you to kindly refund the full amount of payment for the abovementioned cancelled flight.
Thanking you in anticipation.

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Ganapathy Natesan

from Chennai, Tamil Nadu

Dec 10, 2020

We are Senior Citizens and booked ticktes
From Chennai to San Francisco via Delhi.
MRS RAJARAJESWARI GANAPATHY
E-Ticket Number:[protected]

MR GANAPATHY NATESAIYER
E-Ticket Number:[protected]

Travel Dates:

26 Apr 2020 MAA - DEL
26 Apr 2020 DEL - SFO
07 Oct 2020 - San Francisco (SFO) - DEL
08 Oct 2020 - DEL - MAA
The latest mails sent/received:
Please refer earlier mail below forwarded.
You are not either responding or solve the refund issue. Please consider sympathetically as you aware We are Senior Citizens above 70 age.

We expect the refund credited with in short time.
Thank you

N. GANAPATHY
Medavakkam Chennai 600100
Dt. 7/12/2020

Dear Sir,

Please refer your mail dated 17/9/2020, where in you promised to settle the cancellation amount and also assured that you will respect senior citizens. None has been done. Today is 27/11/2020.
But We do not get any information regarding our refund. Please treat this as Most Urgent issue and take suitable action.

Thank You
Natesa Iyer Ganapathy
Rajajaeswar Ganapathy
Dt. 27.11.2020
Chennai-600100.

[protected] Forwarded message[protected]
From: Ganapathy Natesan
Date: Fri, 27 Nov 2020, 12:31
Subject: Re: Our Request for Refund
To: eCommerce eCommerce

Dear Sir,

Please refer your mail dated 17/9/2020 & 11/10/2020, wherein you have promised to settle the cancellation amount and also assured that you will respect senior citizens. None has been done. Today is 27/11/2020.
But We do not get any information regarding our refund. Please treat this as Most Urgent issue and take suitable action.

Thank You
Natesa Iyer Ganapathy
Rajajaeswar Ganapathy
Dt. 27.11.2020
Chennai-600100.
[protected]

On Sun, Oct 11, 2020 at 11:59 AM Ganapathy Natesan wrote:
Respected Sir,

Please refer your mail dated 17/9/20
& our mail dated 11/9/20 regarding Our Cancellation request and our earlier emails. You promised that amount will be refunded around 20 days.
But We do not get any positive actions from your side.

We give below the mail which You sent to us and request You to take positive step
and settle the issue.
_________________

Dear Mr Ganapathy,

Greetings from ecommerce!

Kindly note we have added the ticket numbers -[protected]/25 in our escalated list.
It will take 20-25 days to get the amount credited in pax account.
AirIndia respects the SENIOR CITIZENS but the delay was due to massive back log of refunds
due to COVID-19.

Warm regards
Ecommerce/SR

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Address: Air India New Delhi office

Dear Sir/ Madam,

I cancelled my two Air India tickets having no's 098 [protected]/95 from Sydney to New Delhi due to my father suddenly passing away.
The refund of two tickets was initiated by Air India on 09 November 20.
It is nearly one month since the refund has been initiated but I have not received the refund in my cardholders credit card account.

I would like this matter to be investigated on the urgent basis so that I am able to receive the refund as soon as possible.

Kind regards
Deepinder Singh
Sydney, Australia

Email: [protected]@hotmail.com

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Address: 162 MH,Dinjan,Tinsukia,Dibrugarh

1. I am Capt vijayalakshmi in armed forces. Sir/Madam I have tried to book Air india ticket from airindia website from Kolkata to Delhi for journey on 02 Aug 2020& Delhi to Dibrugarh for journey on 15 Sep 2020.But there is no airindia flight from these above mentioned dates and sectors.
2.Hence, for Leave travel Reimbursement I am requiring non availability certificate from airindia for the same.
3.You are requested to provided me a certificate on my mail [protected]@gmail.com So that I will submit to my account for my leave travel reimbursement please
Thanking you
With warm regards
Capt. Vijayalakshmi
Plz rply as soon as possible.

Dec 2, 2020

Complaint marked as Resolved

1 am Capt. Vijayalakshmi in armed forces. Sir, Madam i have tried to book Airindia ticket from airindia website from kolkata to delhi for journey on 02 Aug 2020 & 15 Sep 2020 for journey from Delhi to Dibrugarh. But there is no Airindia flight from above mentioned dates and sectors. 2.Hence, for leave travel reimbursement I am Requiring Non availability certificate from airindia for the same. 3.You are requested to provided me a certificate on my mail [email protected] that I will submit it to my account section for reimbursement please. Thanking you With warm regards Capt. Vijayalakshmi Please do the needful.

Air India Complaints & Reviews

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