Air India Complaints & Reviews

It's been 4 months of cancellation of the Air India ticket.
I haven't received the refund even after following up more than 10 times by calling their customer representative and sending mails to the Ecommerce team.

Pathetic service to give back our money.

Here is the details of the ticket

PNR: YB5GP
Ticket No:[protected]
Name: Harshittha Jayaramu

In reference to the ticket nos.[protected],[protected] under RLOC- AI HYXZE, and ticket no.[protected] and[protected] under RLOC- AI YB81E, I want to state the following-
I came to know from the Air India Kolkata office that our to and fro air tickets have been cancelled and full amount has been refunded on 02.11.2020 from AI. But, till date, the amount has not been credited to my bank account.

I sent many mails along with all documents to e-commerce office and even, approached customer support office of Air India many times to get full refund. I did not get any response.

Please do the needful to get the refund immediately.

Dear Sir / Ma'am
I am Lt Col Sreevatsa a doctor in the Army.
I had cancelled my Mysuru Goa Flight on Air India App on 11 Nov 2020 and an email has been received by me that the booking was cancelled.
However I have not received refund for the same yet.

Below are the details of the booking.
Please help & refund the amount as soon as possible.

Booking Details
Your Trip confirmation #: Y02NH
Flight 1
Sunday 15 Nov, 2020
Mysore Airport (MYQ) - Dabolim Airport (GOI)
AI9898
MYQ GOI
16:00 ➞ 17:30
DURATION
Nonstop
Flight Time: 1h 30m
CLASS
ECONOMY
OPERATED BY
9I 0898
Passenger Information
SREEVATSA TATACHAR - Adult 1
AIR INDIA - FLYING RETURNS #
0
Original Fare Details
Place of Issue
www.airindia.in
Not valid before
15/11/2020
Not valid after
15/11/2020
Charges Breakdown
SREEVATSA TATACHAR - Adult 1
TICKET #
[protected]
BASE FARE
INR2400
FEES
INR0
TAXES
INR120
PASSENGER TOTAL
INR2520
Total Trip Value INR2520
Paid with VI ending in 2097

Warm regards
Lt Col Sreevatsa T
Contact Number [protected]

I had cancelled my ticket eTicket No:[protected], Booking Reference: YWCKJ. However I did not receive any refund. After waiting for 20 days I reached out to the customer care. The customer care representative confirmed the cancellation but informed that refund will be processed only after a mail is sent to [protected]@airindia.in.
This seems to be unjustified - particularly this is a national carrier and owned by the Government of India. If a ticket is cancelled why is the refund not processed and paid?
However I had emailed the [protected]@airindia.in, seeking refund as required on 8th Dec 2020. There has been no response from Air India on this mail so far. Not even that they have received the mail and are processing the same.
I had raised a service ticket # 49401 on 12th December 2020 which is showing a status as being processed till today ( 3rd Jan 2021).
It is highly depressing to note the poor customer service of Air India and I seek resolution without further delay.

Sir, Flight no. AI 401 DEL to CCU. Flight no. AI 729. CCU to GAU dated 13-OCT-2020 cancelled, and no flight scheduled in the forenoon till 15-OCT-20. I felt very inconvinent. I got my tkt cancelled from customer care of AI, whereat they suggested me for full refund and also suggested to sent an email to e-commerce AI. On OCT-10-2020, I had sent an email to e-commerce on different dates

[protected] Forwarded message[protected]
From: Priti Prakash
Date: Sat, 10 Oct 2020, 12:24
Subject: Refund after cancellation of flight
To: )
after that five reminder (Enclose please find the copy of e ticket to refund the same.

[protected] Forwarded message[protected]
From: Rachit
Date: Sat, 7 Nov 2020, 14:19
Subject: Fwd: Refund after cancellation of flight: REMINDER
To: )

[protected] Forwarded message[protected]
From: Rachit
Date: Tue, 10 Nov 2020, 23:06
Subject: Fwd: Refund after cancellation of flight: REMINDER 3
To: )

After various REMINDER, On November 17, 2020, e commerce replied me as confirmation that my refund will be made within 4 to 6 week (confirmation letter placed below) which completed on Dec. 29, 2020. But I have not got any refund from AI.

Sir, they also mentioned that due to COVID-19 staff shortage. then for your kind information I am also an employee and doing my duty 11 hrs every day in the NORTH EAST region.

Sir, I felt very harass from the Air India and claiming my refund of three month interests @ 12% per month, within 3 days, failing which I am compelled to go to the court and if I will go to the court the court fee will also be paid by AIR INDIA.

Thanking you.

JAY PRAKASH
MOB. [protected]

from: eCommerce eCommerce
to: [protected]@gmail.com
date: 17 Nov 2020, 10:27
subject: Re: Refund after cancellation of flight: REMINDER 5
mailed-by: airindia.in
Signed by: airindia.in
security: Standard encryption (TLS) Learn more
: Important mainly because it was sent directly to you.
Dear Sir/Madam,

Greetings from Air India.

The massive rescheduling of flights due to situations arising out of COVID 19 restrictions by various countries, along

with the nationwide Lockdown, has resulted in an unprecedentedly huge volume of refund request via email

which have to be processed with the limited human resources at our disposal.


We understand your predicament, and sincerely regret the inconvenience caused due to this unintentional delay.

Please be advised that refund of your tickets has been initiated.

Kindly allow 4-6 weeks to get the amount credited to the cardholders account.

We thank you for your patience.

May we also take this opportunity to thank you for your support and understanding.

Regards

Ecommerce Helpdesk/nk

Sir, Flight no. AI 401 DEL to CCU. Flight no. AI 729. CCU to GAU dated 13-OCT-2020 cancelled, and no flight scheduled in the forenoon till 15-OCT-20. I felt very inconvinent. So the attached e ticket Itinerary/Receipt having PNR no. H59JE got cancelled through AI customer care. Pls. Refund the full amount as shown in the attachment. Encl: as abv. Thanking you. Jayaprakash, Kumari Priti, Rachit, Richa Singh. PNR No. H59JE

Hello sir madam I'm Manikanta I will share my experience with fraud people some Air India called me and told ur are selected for Air India Company but u have to paid courier chargers 1567/
Dress code 6700/they asked me do you have passports isaid no they told me send me money within 3days I will provide amount is 2500/after that they did not answer my email phone call my friend told me they are fake person it's my dream to work in airlines but my life is gone because of fraud people please try u understand my problem lost of problems facing financial situation I hope u people can solve my problems I want my money back requesting you

Could you please help me with the refund for this booking reference no. H206G or case reference no. 05220934 . I have called e-commerce several times and mailed several times but no response .. This is urgent .It has been several follow ups and waiting for 6 months now after the date of booking on June 29th 2020. Also i have raised a service request number #36028 PNR cancelled by Air India - Refund via tool.
Travel Date : Aug 2nd 2020 from Mumbai to Istanbul
Ticket details :[protected] Passenger Name : HEMA DEEPAK
Ticket details :[protected] Passenger Name : NRIDEV DEEPAK
Kindly resolve the issue at the earliest.

Sir I'm Manikanta some one call me and said ur selected to Indian airlines they asked money 100000 I gave the money I have all proofs with me plz iwant money back we are poor family

We have below ticket booking for my in laws on Air India returned flight from UK to India on 19th April 2020 (flight no AI114 and AI20 )
Ticket details . (1) 098-[protected] and 2) 098-[protected]

We are following up with Air India for refund quite sometimes. On 27th Oct finally received confirmation from ecommerce team that they have initiated the refund and it will be received with in 6 weeks. Now till today, I haven't received the refund on my account, If i enquired about it they told us refund was initiated on 5th Nov but I have'nt received the money . Now sure whom they have paid . Only response I got we have escalated this case, But till date, I haven't received any money not sure whom to reach out in this case. Please help.
Regards,
Chandrachur

Hello,

We had booked a flight on Aug 27, 2019 online through Air- India website as follows:

 Booking Date: Aug 27, 2019
 Date of Travel: Jan 31, 2020
 From: Bhopal to Goa via Delhi
 Bhopal to Delhi: AI 436
 Delhi to Goa: AI 156
 Web Ref-AIBE51751083
 PNR-HF6J3(AI)
 Payment Amount-Rs. 15, 530.00
 Payment Proof- Attached
 Cancellation proof- Attached

The flight from Bhopal was cancelled. It has been 11 months now we are still awaiting refund. Please see attached.

Hello,

We had booked a flight on Aug 27, 2019 online through Air- India website as follows:

 Booking Date: Aug 27, 2019
 Date of Travel: Jan 31, 2020
 From: Bhopal to Goa via Delhi
 Bhopal to Delhi: AI 436
 Delhi to Goa: AI 156
 Web Ref-AIBE51751083
 PNR-HF6J3(AI)
 Payment Proof- Attached
 Cancellation proof- Attached

The flight from Bhopal was cancelled. It has been 11 months now we are still awaiting refund. Please see attached.

I have given below my original web two way booking e-ticket for
3 persons booked to travel by your flight AI-655/656 between BOMBAY-RAJKOT-BOMBAY, going 28/11/20, return 08/12/20. The payment was made by American Express Credit Card.

​This booking was cancelled on 16/11/20 at 10.55AM over telephone[protected]. After this cancellation, I have sent many reminders for refund by emails. The last reminder is dated 22/12/20, More than 45 days have passed since I cancelled the subject 3 tickets, and I am sorry to bring to your attention that no refund has been received by me. I request you to look in to the matter on urgent priority basis and remit the refund amount.
eTicket Itinerary / Receipt
Issuing Airline : Air India
Place of Issue : www.airindia.in
Date of Issue : 05 Nov 2020
Booking Reference:
JQTFF

Passenger / Itinerary Details
Passenger Name Frequent Flyer # Eticket #

MRS ****************[protected]
MRS ****************[protected]
MR ******************[protected]

28 Nov 2020 16:30 hrs Mumbai (BOM) Rajkot (RAJ) AI 655 Air India
08 Dec 2020 19:20 hrs Rajkot (RAJ) Mumbai (BOM) AI 656 Air India
Detailed Itinerary

AI 655 Mumbai (BOM)
28 Nov 2020
16:30 hrs
Rajkot (RAJ)
28 Nov 2020
17:40 hrs

AI 656 Rajkot (RAJ)
08 Dec 2020
19:20 hrs
Mumbai (BOM)
08 Dec 2020
20:35 hrs

Payment Details
Base Fare Form Of Payment : CreditCard
3 Adult @ INR 12, 000 INR 36, 000 Name on Card : ******
Card Number : 376***xxxxxx2***
Amount Charged : INR 40, 785
User Development Fee (IN) INR 354

TOTAL TRIP COST INR 40, 785

VORA S.

I booked an Air India International flight from Mumbai- New York scheduled to fly on December 2nd 2020.
Due to a Family medical emergency, I had to cancel my ticket 2 days before departure .
This cancellation was done by Air India Travel Agent through 24*7 customer care Phone numbers given by Air India after I called them to request cancellation .
The Customer care centre agent confirmed that he has cancelled the ticket and there will be minor cancellation fee for the same, remaining amount will be refunded to my credit card. He also asked me to send an email to [protected]@airindia.in.
I immediately sent an email to them to confirm the cancellation but did not get any response from them.
Since then I have sent 4 emails to [protected]@airindia.in, tried to call their phone numbers atleast 100 times but the numbers are always busy . I have also called customer care multiple times and each time they have asked me to call eCommerce team ( numbers always busy ) or send them an email ( sent 4 times already ) .
It has been 25 days since ticket cancellation and I have not received the refund amount to me yet, there has been no response from Air India so far. Below mentioned are my ticket details.

E Ticket no. :[protected]
PNR : J1HL4
Travel Date : 2/12/2020
flight : AI 191
Sector : BOM-EWR

I also have all the email and even phone call records from customer care agents. I am ready to go to consumer court if Air India does not refund the amount immediately .

I have cancelled my E- ticket[protected] for the trip from FRA to BLR for the Journey date 01-Dec-2020. I have contacted many times Air India customer support and [protected]@airindia.in regarding the refund of my cancellation ticket. Still, they have not started the process of cancellation. I am not sure when will I get my refund amount. It would be great if Air India takes some step to refund my money as earliest as possible.

I had a booking from Mumbai to Kochi on flight AI 681 on the 12th of October 2020. But the same got canceled and rescheduled with the arrival being more than 1 hour from the original flight scheduled to arrive at 16:50 Hrs. The new scheduled flight was AI 617 with the arrival time to COK at 18:00 Hrs. Hence, I had canceled the same and requested a refund and was directed to write an email to their e-commerce team and expect a reply within a week. It has been over 2 months now, and the refund is still not processed. Please help on the same at the earliest. Refund Amount: Rs. 4, 007/-

I travelled from LHR, UK to Mumbai on 21st Dec.. I had a connecting flight from Mumbai to Nagpur which was my final destination. However due to recent qurantine rule change in Maharashtra, i was qurantined in Mumbai for 7 days. So I need to reschedule my flight from Mumbai to Nagpur for 29th now. the ticket numbers are[protected] /[protected]. I called the Air India contact centre to reschedule the tickets but they asked me to go to city office. I obvioulsy cannot go to city office as I am in qurantine and new to this city. So I called the city office and they confirmed that they cannot do any rescheduling and asked me to call the call centre back and speak to the supervisor. I requested call center to speak to supervisor but they always put me on hold for more than one hour after which the call automatically disconnects... request you to please help.

AI team mentioned the refund has been completed to same account paid via internet banking, but it's been four months waiting on the same

Ticket Number :[protected]
Payment reference used to purchase the ticket : KOTAK NET BANKING OS AIR INDIA [protected] Ref No.KPG-[protected] IMPS Reference No:[protected]
Fight number and date of travel.: AI 1126, AI 173 &- 29-SEP-2020

Hi,

Due to Covid restriction, we were forced to cancel the flight ticket from Kochi to Copenhagen and done lot of email communication and phone calls, but no response till today.

It has been more than 7 months, our refund is pending and every time they are telling us the same unacceptable reason to wait for few weeks.

Ticket booked for: 9th April 2020 from Kochi to Copenhagen and the same return on 7th July 2020
We paid an amount of 50117 INR.

During the time when we called and cancelled, they agree full refund in 4 weeks as the flight itself cancelled due to COVID, but after that no response.

Hope we will get a support from this forum and help us to refund the amount as soon as possible.

Ticket booked under PNR no. Z9W5P has been cancelled through customer care due to flight cancellation from Delhi to Vijayawada sector.
The ticket has been cancelled on 25th October 2020.

As per the instructions given by air India representative, we had sent email also to e-commerce. It was almost 60days. No refund and no response to emails

My name is Jay Prakash Tripathi. I had Air India flight on 09 may 2020 from Pune to London.
I booked my flight from Air India website but the Flight was cancelled due to covid-19 pandemic. Air India supposed to return my complete fair as per supreme court orders. I have contacted air india customer support team many times. Air india delaying money refund since more than 6 months. I have called several times to Air india customer support team which is causing additional mental stress.
My Ticket details mentioned below.

From Pune to Delhi (AI 854) and Delhi to London(AI 161).
Travelling date- 09/05/2020.
Ticket NO:[protected]
Passenger names- Mr Jay Prakash Tripathi

I will be escalating it to next level in case this has not been taken care now.