Claimed

Air India Complaints & Reviews

1
Last updated Mar 29, 2024
Complaints 3150
Resolved
294
Unresolved
2856
Quick Links
Statistics
Share
Contacts

File a complaint to Air India

Having problems with Air India?

File a complaint and get it resolved by Air India customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Air India
Customer Service Contacts

Air India Phone Numbers

Toll free
1800 180 1407
205
157
1800 223 7776
25
29
1800 625 6424
15
20
Phone
+91 11 2462 4075
54
44
+91 22 2581 8515
13
18
+91 11 2462 4074
10
11

View more phone numbers

Mobile
+91 84 4304 4488
70
66
+91 85 8396 8001
12
18
+91 84 4304 4499
11
17

Air India Website

Air India Head Office Address

Marine Drive, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India
400021

Air India reviews & complaints page 70

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Deepa Motwani
Report
Copy

Transaction failed but money deducted

I have booked a ticket from London To Mumbai for 13th December 2020. While making payment, it showed as transaction failed so I made the transaction again and this time it was successful and I received the booking confirmation. But the money got deducted twice from my account....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vishal.chinthala
Report
Copy

Fraud manoj kumar to refund my amount

Comments
Vishal.chinthala
3 minutes ago

I got a call from manoj kumar stating that he is an hr from air india limited and I got selected for the job in air in limited and first he sai that the regestrion fee is 1550 rs and he sed to pay to the account and I have done this payment agai they have called me and informed that to pay amount of rs 28550 and they informed me that the amount will be refunded once you...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sujatha reddy kancharla
Report
Copy

Air india- Refund not processed after 6 months

Booked ticket on 9th January 2020, for AI flight departure on 25th May but flight was cancelled by Air India due to COVID19 and it has been 6 months the airline hasn't provided a refund.I did followup emails with Indian Eagle since they booked the flight. It’s been long time and we keep paying credit card interest for this amount and in financial crisis. It would be appreciated if Air India Refund money.
Refund Amount - $3910.00br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sujatha reddy kancharla
Report
Copy

Refund not received for Cancelled flight

Booked ticket on 9th January 2020, for AI flight departure on 25th May but flight was cancelled by Air India due to COVID19 and it has been 6 months the airline hasn't provided a refund.I did followup emails with Indian Eagle since they booked the flight. It’s been long time and we keep paying credit card interest for this amount and in financial crisis. It would be appreciated if Air India Refund money.
Refund Amount - $3910.00br...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
Jitendrakumars
Report
Copy

Waiting for 4 months to refund my amount

Ticket no:[protected]

Name-Jitendra kumar sahoo

Waiting for refund more than 4months even lot of email communication, not able to get the amount....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
C
Chrish007
from Powai, Maharashtra
Report
Copy

Refund (AI's mistake) has not received

Due to Air India's mistake, I was off loaded. I'm a foreigner and stranded in India. Air India ruined my only chance to go back to my country during this pandemic time.

And yet, they have not refund me for over a month.

Please help me to get my money back.
The eticket numbers are

[protected]
[protected]

Thanks for the help!...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
maq-19-2020
from Hyderabad, Telangana
Report
Copy

Denied Boarding

Dear Sir / Madam,

I am writing to you to raise an issue about: Flights

The issue that I have experienced was: about the event of denied boarding.
As you can see in the documents attached, Air India eTicket, Indigo return ticket and Covid negative Test report ICMR approved, as required for the travel. I was supposed to fly from Hyderabad to Dubai, but denied boarding, on reaching out Air India staff for...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nirmal Nagomi
Report
Copy

Ticket Amount refund

SIR

As we are not able to travel with our kids as we had planned for a trip MAY 2020 and booked TICKETS FROM DELHI CHENNAI

DUE TO COVID FEAR ..

NOW IAM JOB LESS AND NEED OF THIS TICKET MONEY TO RUN THE FAMIL BASICS WILL BE THANKUFUL IF THE BOOKED AMOUNT REFUNDED WITHOUT ANY DELAY

REFERENCES TICKET NOS,

PNR NO PNR no is Z9NTM

MANOHARAN MANOHARAN Adult,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
N K Berry
from Noida, Uttar Pradesh
Report
Copy

Not getting refund of cancelled ticket

I have get cancelled my ticket in the month of july 2020 copy enclosed but till date i have not received the refund amount
AYUSH BERRY
INR 20, 000.00
09/ July /2020...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vivek Kandari
Report
Copy

Refund of Cancelled Flight

Address:Delhi and Mumbai

1.I had booked my air ticket from direct portal of Air India, flt was from Jolly Grant, Dehradun to Pantnagar on 14 Feb, the flt was cancelled even after writing numerous e mails and also spoken to customer care executive I have not got my refund till date wherein as per policy I am authorized full refund. Flt No AI 9824 my ticket No (ticket No[protected] booking ref JSW32.
2. I would like to raise the issue to the highest level...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:India

I did a booking on Air India on 1st Sept with Air Ticket ref as below.

E-Tickets[protected],[protected]

Got the refund after 2 Month with transaction details as 0989R00082LVI.
- 0989R00082LVD

As per discussion and ticket summary cancellation charges were 6000 per ticket which was 12000, but the refund amount I received is 34000 less than booking amount as they charge extra 22000 and...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mith24
Report
Copy

Refund fraud

Booked ticket on 29th June from Coimbatore to New York and cancelled within 24 hours. Air India promised for a full refund of 83k INR within 21 days. I have been calling and writing to ecommerce every 15 days now. On Nov 2nd 2020 when I called they said my refund has already been processed and there is nothing pending. It was a shock as I haven't received anything in my account. I'm not sure whom to contact or complain about this issue. I...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Hi,
I was booking an Economy ticket from Hyderabad to Delhi for 13th Nov 2020 in the name of Vaibhav Kumar through the Air India website.
But as soon as I gave the OTP for making payment via HDFC Net banking, the payment of Rs 4572 got deducted from my HDFC account( OTP and sms received) and instead of getting the ticket booked status the page was navigated to Error page where I could see the message quoted as mentioned here...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Hi,
I was booking an Economy ticket from Bangalore to London(BLR -LHR) for 5th Nov 2020 in the name of Divya Singh Bhadoriya through the Air India website.
But as soon as I gave the OTP for making payment via HDFC Net banking, the payment of Rs 23989 got deducted from my HDFC account( OTP and sms received) and instead of getting the ticket booked status the page was navigated to Error page where I could see the message quoted...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:[email protected]

Canada to Delhi Oct31st 2020 flight, they did not provide use and throw headset, sitting idle without any information on the flight for more than 12 hours is horrible. Worst customer service.
Garbage were not collected properly, even after multiple requests from the passengers, we advised to keep all garbage under the seat.
I took connecting flight to Chennai on 1st Nov 2020, I collected my baggage at Chennai, both my check-in...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
akhilkumar938
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund pending after cancellation

I booked a ticket from Chennai to Singapore but was not able to travel due to lockdown restrictions imposed by govt. of India. I have sent so many emails and made calls to the call centre in the last 7 months but still, there has been no progress. Even DCGA has issued a notice for all the carriers to issue a refund but the national carrier has shown nothing but disappointment in its customer service.

Booking reference no (PNR):...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
bjrgupta
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of cancelled ticket

I booked a flight ticket (PNR: H14YF, eticket:[protected]/70) for 2 passengers (I and my wife) from Visakhapatnam (VTZ) to Chicago (ORD) with travel date on 30th September 2020 via Air India website. The booking date was 09th September 2020 for Rs. 1, 02, 194. Due to personal reasons we decided not to travel and called Air India's 24x7 customer care number[protected] on 26th September 2020 and requested to cancel our ticket and proceed...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Tathagata123
Report
Copy

I am looking for a refund procedure

Address:Air India Regional Head Office Address: Air India Ltd., Airlines House, 113, Gurudwara Rakabganj Road, New Delhi – 110001.

I have cancelled a ticket from MakeMyTrip, due to lockdown situation. I am looking for a refund procedure. I have already cancelled the ticket from MakeMyTrip. Now I want to know about the refund status. Ticket details are below: Ticket No : 098-[protected] & 098-[protected] Passenger Name: Tapas Chakraborty & Sipra Mitra Flight details: AI-776 BLR-CCU Ticket No : 098-[protected] & 098-[protected] Passenger Name : Tapas Chakraborty...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:[email protected]

Hii. Sir i am gurleen singh my ticket number[protected]..delhi to tronoto on 18augest.MY PNR IS CANCEL by me... I am e mail many times [protected]@airindia . In and [protected]@airindia.in... But not any response by airindia... Pls help me and process my refund...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Please refer to the ticket details...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy