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Air India Complaints & Reviews

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Updated: Feb 10, 2026

Complaints 3187

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295

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Address: Mumbai

I had booking which was cancelled in lockdown period and its been 10 months now I haven't received refund.
Below is my ticket details ;
PNR : YCKPZ
BOOKING NO :[protected]
Passenger : Prashant Pathak
Travel Date : 27 Mar 2020
Mumbai to Kolkata

I had sent multiple mails to customer care (eCommerce eCommerce,
[protected]@airindia.in) but got no resolution . Initially they said refund was done on 22 Sep 2020, but when I checked with my bank, bank confirmed the refund isn't done. On further discussing with escalation team of Air India (via multiple calls) they confirmed that refund wasn't successful and same will be done by Nov 29.

But that didn't happen, I am being put through lot of trouble and stress talking and discussing my problem, but no heed is given to my case

Air India customer support has been notified about the posted complaint.

Aug 21, 2021

Updated by Prashant1729 It's 230 days, still haven't got my refund

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P

Prashant1729

Dec 29, 2020

can i have an update on this

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Address: Air India

I was booking air ticket from delhi to imphal for 23rd december 2020 by air india app.the amount was deducted but the transaction was not through.so please look into it as air india online complaint numbers ae not receiving calls, even if they pick up, the hang up the phone right away

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Hello,
I would like to bring to your knowledge that I tried cancelling my ticket through Air India customer care number. Ticket details as follows:
Air India flight 9I-862 IXC-DEL on 25NOV20
PNR JD7R4
Passenger name Tika Sharma
But the customer care executive hung up my phone every time I called them. Tired of it I generated a ticket for cancellation ( service ticket number 37263) but no any updates has been made for the same.
I hereby request you to kindly look into the matter and do the needful.
I shall be highly obliged if you could refund my money asap.

Thank you

Regards
Govind

Dec 29, 2020

Complaint marked as Resolved

Issue is not resolved. Neither I was contacted through phone nor through email. Surprisingly my issue has been marked as resolved. Hats off whoever made this update. I'm astonished. Incredible India

Air India customer support has been notified about the posted complaint.

Dec 22, 2020

Updated by Govind Bhattarai What is my refund status?

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Govind Bhattarai

Apr 13, 2021

Air India looting innocent customer..

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I have requested for a refund on 15th Aug and when I have called customer care, they have confirmed tickets status as Refunded on 22nd September however I have not received any payment yet in my bank account.

I have also logged case 05498851 for the same.

Ticket details are as follows

Date Of Issue Booking Reference Eticket # Passenger Name Age
28-Jul-20 HNWGB [protected] MRS LALITA RANAWAT 33
[protected] MSTR DIVIT SINGH 3
Travel Date Dep Time From To Flight No.
29-Aug-20 06:30 hrs Mumbai (BOM) London, Heathrow Airport AI 131

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I had a booking with Air India -
PNR - Y10HC (AI) (Stockholm to New Delhi)
Passenger Name - NEHA MUNSHI
Date - 24 April
I was advised initially that i could reschedule my travel without any fee deduction. But the flights on the route from Stockholm to Delhi have been cancelled till further notice .
Therefore, I request you to refund my ticket fare since i cannot book/reschedule my flight on this route.

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1. Hello, I am captain Aditya Varma serving with armed forces .I travelled from Delhi to Dibrugarh on 21 st Nov 2020 by indigo as air India flight was not available on that day .
2. Hence for leave travel reimbursement please provide non availaibility certificate for the above mentioned date.
3. Please reply on my mail id given below
([protected]@gmail.com)

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Address: Gurudwara Rakab Ganj Road, Delhi.

I booked four (4) tickets in the name of MR.SHRAWAN RAIKWAR and three others on 19 February, 2020 of AIR INDIA for the stations from Amritsar( ATQ ) to Nanded( NDC ) vide Booking reference number ( PNR ) – J114W (AI), which was to be travelled on 16 May, 2020 through flight number – AI 815.
However, flight had been cancelled due to lockdown and we have been provided with the credit shell instead of full amount of refund.
Due to some unavoidable reasons, we are unable to travel in the aforesaid period of credit shell.
So, we request you to kindly refund the full amount of payment for the abovementioned cancelled flight.
Thanking you in anticipation.

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Address: Gurudwara Rakab Ganj Road, Delhi

I booked four (4) tickets in the name of MR.SHRAWAN RAIKWAR and three others on 18 February, 2020 of AIR INDIA for the stations from Delhi( DEL ) to Srinagar( SXR ) vide Booking reference number ( PNR ) – HHVC3 (AI), which was to be travelled on 9 May, 2020 through flight number – AI 825
However, flight had been cancelled due to lockdown and we have been provided with the credit shell instead of full amount of refund.
Due to some unavoidable reasons, we are unable to travel in the aforesaid period of credit shell.
So, we request you to kindly refund the full amount of payment for the abovementioned cancelled flight.
Thanking you in anticipation.

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Address: Gurudwara Rakab Ganj Road, Delhi

I booked four (4) tickets in the name of MR.SHRAWAN RAIKWAR and three others on 18 February, 2020 of AIR INDIA for the stations from Nanded( NDC ) to Delhi( DEL ) vide Booking reference number ( PNR ) – HPVKT (AI), which was to be travelled on 7 May, 2020 through flight number – AI 456
However, flight had been cancelled due to lockdown and we have been provided with the credit shell instead of full amount of refund. Due to some unavoidable reasons, we are unable to travel in the aforesaid period of credit shell.
So, we request you to kindly refund the full amount of payment for the abovementioned cancelled flight.
Thanking you in anticipation.

Air India customer support has been notified about the posted complaint.

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Ganapathy Natesan

from Chennai, Tamil Nadu

Dec 10, 2020

We are Senior Citizens and booked ticktes
From Chennai to San Francisco via Delhi.
MRS RAJARAJESWARI GANAPATHY
E-Ticket Number:[protected]

MR GANAPATHY NATESAIYER
E-Ticket Number:[protected]

Travel Dates:

26 Apr 2020 MAA - DEL
26 Apr 2020 DEL - SFO
07 Oct 2020 - San Francisco (SFO) - DEL
08 Oct 2020 - DEL - MAA
The latest mails sent/received:
Please refer earlier mail below forwarded.
You are not either responding or solve the refund issue. Please consider sympathetically as you aware We are Senior Citizens above 70 age.

We expect the refund credited with in short time.
Thank you

N. GANAPATHY
Medavakkam Chennai 600100
Dt. 7/12/2020

Dear Sir,

Please refer your mail dated 17/9/2020, where in you promised to settle the cancellation amount and also assured that you will respect senior citizens. None has been done. Today is 27/11/2020.
But We do not get any information regarding our refund. Please treat this as Most Urgent issue and take suitable action.

Thank You
Natesa Iyer Ganapathy
Rajajaeswar Ganapathy
Dt. 27.11.2020
Chennai-600100.

[protected] Forwarded message[protected]
From: Ganapathy Natesan
Date: Fri, 27 Nov 2020, 12:31
Subject: Re: Our Request for Refund
To: eCommerce eCommerce

Dear Sir,

Please refer your mail dated 17/9/2020 & 11/10/2020, wherein you have promised to settle the cancellation amount and also assured that you will respect senior citizens. None has been done. Today is 27/11/2020.
But We do not get any information regarding our refund. Please treat this as Most Urgent issue and take suitable action.

Thank You
Natesa Iyer Ganapathy
Rajajaeswar Ganapathy
Dt. 27.11.2020
Chennai-600100.
[protected]

On Sun, Oct 11, 2020 at 11:59 AM Ganapathy Natesan wrote:
Respected Sir,

Please refer your mail dated 17/9/20
& our mail dated 11/9/20 regarding Our Cancellation request and our earlier emails. You promised that amount will be refunded around 20 days.
But We do not get any positive actions from your side.

We give below the mail which You sent to us and request You to take positive step
and settle the issue.
_________________

Dear Mr Ganapathy,

Greetings from ecommerce!

Kindly note we have added the ticket numbers -[protected]/25 in our escalated list.
It will take 20-25 days to get the amount credited in pax account.
AirIndia respects the SENIOR CITIZENS but the delay was due to massive back log of refunds
due to COVID-19.

Warm regards
Ecommerce/SR

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Address: Air India New Delhi office

Dear Sir/ Madam,

I cancelled my two Air India tickets having no's 098 [protected]/95 from Sydney to New Delhi due to my father suddenly passing away.
The refund of two tickets was initiated by Air India on 09 November 20.
It is nearly one month since the refund has been initiated but I have not received the refund in my cardholders credit card account.

I would like this matter to be investigated on the urgent basis so that I am able to receive the refund as soon as possible.

Kind regards
Deepinder Singh
Sydney, Australia

Email: [protected]@hotmail.com

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Address: 162 MH,Dinjan,Tinsukia,Dibrugarh

1. I am Capt vijayalakshmi in armed forces. Sir/Madam I have tried to book Air india ticket from airindia website from Kolkata to Delhi for journey on 02 Aug 2020& Delhi to Dibrugarh for journey on 15 Sep 2020.But there is no airindia flight from these above mentioned dates and sectors.
2.Hence, for Leave travel Reimbursement I am requiring non availability certificate from airindia for the same.
3.You are requested to provided me a certificate on my mail [protected]@gmail.com So that I will submit to my account for my leave travel reimbursement please
Thanking you
With warm regards
Capt. Vijayalakshmi
Plz rply as soon as possible.

Dec 2, 2020

Complaint marked as Resolved

1 am Capt. Vijayalakshmi in armed forces. Sir, Madam i have tried to book Airindia ticket from airindia website from kolkata to delhi for journey on 02 Aug 2020 & 15 Sep 2020 for journey from Delhi to Dibrugarh. But there is no Airindia flight from above mentioned dates and sectors. 2.Hence, for leave travel reimbursement I am Requiring Non availability certificate from airindia for the same. 3.You are requested to provided me a certificate on my mail [email protected] that I will submit it to my account section for reimbursement please. Thanking you With warm regards Capt. Vijayalakshmi Please do the needful.

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Flight got non operational due to coronA on 28th april 20'.requesting for refund amount of rs 15501/- .makemytrip already raised request with air India but air India is not processing request instead they are asking to check with makemytrip.air India is cheating customers .We need refund as early as possible .

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Nov 29, 2020

Updated by Plaban2319 Air India is not processing refund request

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Address: [email protected]

Hi,
We have canceled the air India tickets in month July.After multiple mails and calls to the customer service still we have not received refund for eticket number[protected]/45/46

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I had booked my tickets in Air India via travel agent and still not received the refund even after 7 months of my ticket cancellation. The flight was cancelled due to due to Covid lockdown and have been running behind the travel agent and Air india with no success.
Air India asks us to go to travel agent and when I go to travel agent they mention that Air India is not releasing the money.

Its been more than 7 months that i have been running behind and at the end relying on you to help me on this.

Agent : Indian Eagle
Pagssenger Name : Shakuntala Chauhan
Agent PNR : REQBNIKZ9P
Air India PNR : JPQ4R
Air India Ticket Number :[protected]
Date of Travel : Mar 30 - Aug 12, 2020
Travel Route :
India to Chicago : March 30 2020
Chicago to India : August 30 2020
Date of Cancellation : April 2020

Agent : PriceLine
Passenger Name : Brij Pal Singh
Agent PNR :[protected]
Air India PNR : JPPH3
Air India Ticket Number :[protected]
Date of Travel : Mar 30 - May 02, 2020
Travel Route :
India to Chicago : March 30 2020
Chicago to India : MAy 02 2020
Date of Cancellation : April 2020

Would appreciate if you could help me with the refund as I am regularly waisting lot of time on phone to connect with different customer care which has waisted lot of my time.

Thanks
Mayank

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I have booked tickets for 21st August from Paris to New Delhi, but i have cancelled it due to some emergency, i have sent mail to ecommerce id, but i am yet to receive the Refund its been more than 3 months now.

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Address: Bikaner

Dear sir/ma'am,

My flight no AI 9834 Bikaner to Delhi, dated 16/11/1975 was cancelled and I was offered to cancel this flight and the subsequent connecting flight AI 483 Delhi To Raipur with full amount of refund. I opted the cancellation and attendants promised to process the refund by one week.

I have not received the refund yet, Please arrange the refund of Rupees 22016/-, Twenty two thousand and sixteen rupees only.

I am attaching the cancellation letter for your perusal
Puneet Mishra
[protected]

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I booked air india international flight from Paris to Delhi for travel in July 2020. After multiple failed transactions I was issued a ticket but money was deducted each time. Money was refunded for some of the transactions but I came to know later that two tickets were issued on my name for the same flight on the same day!! So i contacted air india and requested them to refund one of the tickets but refund has not been processed till now. E-commerce section does not respond to phone calls (I called them at least 500 times) following which I emailed them multiple times only to get replies stating refund will be processed but has not happened till now. I contacted air india complaint/feedback department and they registered a complaint with a reference number (WB-IPAR[protected] but no redressal until now. I have also contacted the vigilance department of air india regarding corruption by cheating the customer off of money by selling ticket twice on the online platform for the same flight and the vigilance officer emailed back asking the e-commerce section to provide refund but this has not been done even after intervention from vigilance team.
I do not have any other avenues to resolve this matter so I am registering my grievance here.

PNR of the flight ticket I used to travel H3FMN
PNR of the flight ticket that I did not use for which I requested refund JSW13
Date of travel 26 July 2020
From Paris to Delhi
Flight AI 142

Aug 9, 2021

Complaint marked as Resolved

They have not refunded my money. So I am filing another complaint.

Air India customer support has been notified about the posted complaint.

Aug 09, 2021

Updated by lohith_ambadipudi They have not refunded my money. So I am filing another complaint.

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I have booked a ticket from London To Mumbai for 13th December 2020. While making payment, it showed as transaction failed so I made the transaction again and this time it was successful and I received the booking confirmation. But the money got deducted twice from my account.

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Comments
Vishal.chinthala
3 minutes ago

I got a call from manoj kumar stating that he is an hr from air india limited and I got selected for the job in air in limited and first he sai that the regestrion fee is 1550 rs and he sed to pay to the account and I have done this payment agai they have called me and informed that to pay amount of rs 28550 and they informed me that the amount will be refunded once you will join the job and I have payed the amount for that also again they have called me and informed that you need to pay 20000 for the life insurance then only you will able to join the job so I have transferred that amount also account number of that manoj kumar is [protected] this account number is from Punjab National Bank please help to refund of my total amount 50100 and also the informed To transfer the insurance amount to this account number [protected] name:satendra Kumar punjab national bank I have transferred amount of Rs 17000 and another account they have given to me to transfer account number:[protected] name:Afroz Alam from panjab national bank when they have lifted my I have asked them to return my money from that time they are not lifting my call the number which I got a call are [protected], [protected], [protected] these are the numbers I have got a call please help me in getting my money back

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Booked ticket on 9th January 2020, for AI flight departure on 25th May but flight was cancelled by Air India due to COVID19 and it has been 6 months the airline hasn't provided a refund.I did followup emails with Indian Eagle since they booked the flight. It’s been long time and we keep paying credit card interest for this amount and in financial crisis. It would be appreciated if Air India Refund money.
Refund Amount - $3910.00

Air India E-ticket numbers:

1. Sujatha reddy Kancharla[protected],[protected],[protected],[protected]

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