Air India Complaints & Reviews

We have below ticket booking for my in laws on Air India returned flight from UK to India on 19th April 2020 (flight no AI114 and AI20 )
Ticket details . (1) 098-[protected] and 2) 098-[protected]

We are following up with Air India for refund quite sometimes. On 27th Oct finally received confirmation from ecommerce team that they have initiated the refund and it will be received with in 6 weeks. Now till today, I haven't received the refund on my account, If i enquired about it they told us refund was initiated on 5th Nov but I have'nt received the money . Now sure whom they have paid . Only response I got we have escalated this case, But till date, I haven't received any money not sure whom to reach out in this case. Please help.
Regards,
Chandrachur

Hello,

We had booked a flight on Aug 27, 2019 online through Air- India website as follows:

 Booking Date: Aug 27, 2019
 Date of Travel: Jan 31, 2020
 From: Bhopal to Goa via Delhi
 Bhopal to Delhi: AI 436
 Delhi to Goa: AI 156
 Web Ref-AIBE51751083
 PNR-HF6J3(AI)
 Payment Amount-Rs. 15, 530.00
 Payment Proof- Attached
 Cancellation proof- Attached

The flight from Bhopal was cancelled. It has been 11 months now we are still awaiting refund. Please see attached.

Hello,

We had booked a flight on Aug 27, 2019 online through Air- India website as follows:

 Booking Date: Aug 27, 2019
 Date of Travel: Jan 31, 2020
 From: Bhopal to Goa via Delhi
 Bhopal to Delhi: AI 436
 Delhi to Goa: AI 156
 Web Ref-AIBE51751083
 PNR-HF6J3(AI)
 Payment Proof- Attached
 Cancellation proof- Attached

The flight from Bhopal was cancelled. It has been 11 months now we are still awaiting refund. Please see attached.

I have given below my original web two way booking e-ticket for
3 persons booked to travel by your flight AI-655/656 between BOMBAY-RAJKOT-BOMBAY, going 28/11/20, return 08/12/20. The payment was made by American Express Credit Card.

​This booking was cancelled on 16/11/20 at 10.55AM over telephone[protected]. After this cancellation, I have sent many reminders for refund by emails. The last reminder is dated 22/12/20, More than 45 days have passed since I cancelled the subject 3 tickets, and I am sorry to bring to your attention that no refund has been received by me. I request you to look in to the matter on urgent priority basis and remit the refund amount.
eTicket Itinerary / Receipt
Issuing Airline : Air India
Place of Issue : www.airindia.in
Date of Issue : 05 Nov 2020
Booking Reference:
JQTFF

Passenger / Itinerary Details
Passenger Name Frequent Flyer # Eticket #

MRS ****************[protected]
MRS ****************[protected]
MR ******************[protected]

28 Nov 2020 16:30 hrs Mumbai (BOM) Rajkot (RAJ) AI 655 Air India
08 Dec 2020 19:20 hrs Rajkot (RAJ) Mumbai (BOM) AI 656 Air India
Detailed Itinerary

AI 655 Mumbai (BOM)
28 Nov 2020
16:30 hrs
Rajkot (RAJ)
28 Nov 2020
17:40 hrs

AI 656 Rajkot (RAJ)
08 Dec 2020
19:20 hrs
Mumbai (BOM)
08 Dec 2020
20:35 hrs

Payment Details
Base Fare Form Of Payment : CreditCard
3 Adult @ INR 12, 000 INR 36, 000 Name on Card : ******
Card Number : 376***xxxxxx2***
Amount Charged : INR 40, 785
User Development Fee (IN) INR 354

TOTAL TRIP COST INR 40, 785

VORA S.

I booked an Air India International flight from Mumbai- New York scheduled to fly on December 2nd 2020.
Due to a Family medical emergency, I had to cancel my ticket 2 days before departure .
This cancellation was done by Air India Travel Agent through 24*7 customer care Phone numbers given by Air India after I called them to request cancellation .
The Customer care centre agent confirmed that he has cancelled the ticket and there will be minor cancellation fee for the same, remaining amount will be refunded to my credit card. He also asked me to send an email to [protected]@airindia.in.
I immediately sent an email to them to confirm the cancellation but did not get any response from them.
Since then I have sent 4 emails to [protected]@airindia.in, tried to call their phone numbers atleast 100 times but the numbers are always busy . I have also called customer care multiple times and each time they have asked me to call eCommerce team ( numbers always busy ) or send them an email ( sent 4 times already ) .
It has been 25 days since ticket cancellation and I have not received the refund amount to me yet, there has been no response from Air India so far. Below mentioned are my ticket details.

E Ticket no. :[protected]
PNR : J1HL4
Travel Date : 2/12/2020
flight : AI 191
Sector : BOM-EWR

I also have all the email and even phone call records from customer care agents. I am ready to go to consumer court if Air India does not refund the amount immediately .

I have cancelled my E- ticket[protected] for the trip from FRA to BLR for the Journey date 01-Dec-2020. I have contacted many times Air India customer support and [protected]@airindia.in regarding the refund of my cancellation ticket. Still, they have not started the process of cancellation. I am not sure when will I get my refund amount. It would be great if Air India takes some step to refund my money as earliest as possible.

I had a booking from Mumbai to Kochi on flight AI 681 on the 12th of October 2020. But the same got canceled and rescheduled with the arrival being more than 1 hour from the original flight scheduled to arrive at 16:50 Hrs. The new scheduled flight was AI 617 with the arrival time to COK at 18:00 Hrs. Hence, I had canceled the same and requested a refund and was directed to write an email to their e-commerce team and expect a reply within a week. It has been over 2 months now, and the refund is still not processed. Please help on the same at the earliest. Refund Amount: Rs. 4, 007/-

I travelled from LHR, UK to Mumbai on 21st Dec.. I had a connecting flight from Mumbai to Nagpur which was my final destination. However due to recent qurantine rule change in Maharashtra, i was qurantined in Mumbai for 7 days. So I need to reschedule my flight from Mumbai to Nagpur for 29th now. the ticket numbers are[protected] /[protected]. I called the Air India contact centre to reschedule the tickets but they asked me to go to city office. I obvioulsy cannot go to city office as I am in qurantine and new to this city. So I called the city office and they confirmed that they cannot do any rescheduling and asked me to call the call centre back and speak to the supervisor. I requested call center to speak to supervisor but they always put me on hold for more than one hour after which the call automatically disconnects... request you to please help.

AI team mentioned the refund has been completed to same account paid via internet banking, but it's been four months waiting on the same

Ticket Number :[protected]
Payment reference used to purchase the ticket : KOTAK NET BANKING OS AIR INDIA [protected] Ref No.KPG-[protected] IMPS Reference No:[protected]
Fight number and date of travel.: AI 1126, AI 173 &- 29-SEP-2020

Hi,

Due to Covid restriction, we were forced to cancel the flight ticket from Kochi to Copenhagen and done lot of email communication and phone calls, but no response till today.

It has been more than 7 months, our refund is pending and every time they are telling us the same unacceptable reason to wait for few weeks.

Ticket booked for: 9th April 2020 from Kochi to Copenhagen and the same return on 7th July 2020
We paid an amount of 50117 INR.

During the time when we called and cancelled, they agree full refund in 4 weeks as the flight itself cancelled due to COVID, but after that no response.

Hope we will get a support from this forum and help us to refund the amount as soon as possible.

Ticket booked under PNR no. Z9W5P has been cancelled through customer care due to flight cancellation from Delhi to Vijayawada sector.
The ticket has been cancelled on 25th October 2020.

As per the instructions given by air India representative, we had sent email also to e-commerce. It was almost 60days. No refund and no response to emails

My name is Jay Prakash Tripathi. I had Air India flight on 09 may 2020 from Pune to London.
I booked my flight from Air India website but the Flight was cancelled due to covid-19 pandemic. Air India supposed to return my complete fair as per supreme court orders. I have contacted air india customer support team many times. Air india delaying money refund since more than 6 months. I have called several times to Air india customer support team which is causing additional mental stress.
My Ticket details mentioned below.

From Pune to Delhi (AI 854) and Delhi to London(AI 161).
Travelling date- 09/05/2020.
Ticket NO:[protected]
Passenger names- Mr Jay Prakash Tripathi

I will be escalating it to next level in case this has not been taken care now.

I have been Rs 8478/ for seat allotment for seat which was free. It is requested that the amount be refunded at the earliest. The matter needs to be resolved.

My name is Satish Sarode. I had Air India flight on 26 may 2020 from Mumbai to Frankfurt.
I booked my flight from Air India website on 24/02/2020.
Flight was cancelled due to covid-19 pandemic. Air India supposed to return my complete fair as per supreme court orders. I have contacted air india customer support team many times. Air india delaying money refund since more than 6 months. I have called several times to Air india customer support team which is causing additional mental stress.
My Ticket details mentioned below.

Flight No- AI125 (Air India).
From Mumbai to Frankfurt.
Travelling date- 26/05/2020.
Ticket booking date- 24/02/2020
Ticket NO[protected],[protected].
Passenger names- Mr Satish Sarode, Mrs Smita Sarode.
Ticket Booking Amount- Rs 51, 130.

Sir,
My name (Chumpain singh) my ticket no[protected] i have cancelled 5th on November but i don't have recieved my refund Money, , even i have sent email called but no anyone response me, , i need Money Urgent therefore i humble request you please help me for do refund..thank you

I am Abhishek serving in armed forces.

Dear Sir/Madam
1. I have tried to book Air india ticket from airindia website from Jaipur Dibrugarh for journey on 14 December 2020.But there was no airindia flight from these above mentioned dates and sectors.I have attached screenshot of the same for your reference.

2.Hence, for Leave travel Reimbursement I am requiring non availability certificate from airindia for the same.
3.You are requested to provided me a certificate on my mail [protected]@gmail.com So that I will submit to my account for my leave travel reimbursement please
Thanking you
With warm regards
Abhishek
Plz rply as soon as possible.

The request for refund of my cancelled ticket from Chennai To Kuwait PNR No. YLWXS, Eticket No.[protected] &[protected] of amount INR 24024/-, cancelled on 29.05.2020 has been pending since 7 Months now with email acknowledgement from Air India. As in Air India portal, the refund the refund will be processed by their e-commerce team. However despite several email sent with support documents to Air India e-commerce team and Air India Customer care, I have not received any prompt resolution in this matter.

I hope that I will receive a prompt resolution from Air India into this refund matter as soon.

With much expectation
Ameesha Shajahan

Hello,

I booked and insured my travel on 2/11/20 from Amritsar to Mumbai for 21/11/20 using easemytrip website. I got confirmation from easemytrip regarding booking confirmation on same day.
On 11/11/20, I got sms from Air India flight is rescheduled.
On 20/11/20 evening, 21/11/20 morning and evening I tried unsuccessful attempt to web checkin. I was getting error message from website.
I called Air India call center regarding the issue I was facing. Air India agent told me your flight is cancelled, due to which you are not able to do web checkin. I was not informed neither via mail nor sms or call.
I approached ICICI lombard for insurance, they requested me for the certificate for cancellation of the flight.
When I approached Air India customer, they told they are not authorized to provide the certificate.
Then I approached Air India station master Amritsar. I got communication flight took off on 21/11/20

I had booking which was cancelled in lockdown period and its been 10 months now I haven't received refund.
Below is my ticket details ;
PNR : YCKPZ
BOOKING NO :[protected]
Passenger : Prashant Pathak
Travel Date : 27 Mar 2020
Mumbai to Kolkata

I had sent multiple mails to customer care (eCommerce eCommerce,
[protected]@airindia.in) but got no resolution . Initially they said refund was done on 22 Sep 2020, but when I checked with my bank, bank confirmed the refund isn't done. On further discussing with escalation team of Air India (via multiple calls) they confirmed that refund wasn't successful and same will be done by Nov 29.

But that didn't happen, I am being put through lot of trouble and stress talking and discussing my problem, but no heed is given to my case

I was booking air ticket from delhi to imphal for 23rd december 2020 by air india app.the amount was deducted but the transaction was not through.so please look into it as air india online complaint numbers ae not receiving calls, even if they pick up, the hang up the phone right away