Air India Complaints & Reviews

I was booked Air India ticket PNR No. YNR5Y, e-ticket No.[protected],[protected],[protected] and[protected] from Bagdogra to Dehradun through Booking Agency Udchalo on 05 Aug 2020 has been cancelled on 11 Aug 2020. Refund approximate Rs. 25000/- is not yet received till date. I have so many time contacted with Air India customer care and Udchalo customer care for requesting refund of cancelled ticket amount. I am also e-mailed to sale department ([protected]@airindia.in) of Air India Airlines for requesting of refund of cancelled ticket so many time, but i have not received any response from their side. In this connection i am attached copy of call history, booking ticket, cancelled ticket, e-mail for your kind perusal. Therefore, it is requested that kindly solve my complaint regarding non refund of amount of cancelled ticket from Air India Airlines. Now days I have facing huge financial hardship and I am ever grateful to you for this act of kindness.

I had booked air India tickets on 12/02/2020 for journey of 4 persons of my family for travel from Delhi to port Blair and return, having booking reference no.- Z86JG and E-tickets no. with the passengers names are as under-
1) Manasvi singh[protected]
2) Richa singh[protected]
3) Ronit singh[protected]
4) Shekhar singh[protected]
Due to Covid-19 pandemic situation the flight was cancelled by Air India. I have booked tickets for journey as per all India LTC provided by my PSU.

I want to focus your consent regarding cancellation charges, which was deducted from my ticket booking amount. As all we know that there is "Bharat bandh" on 22 March 2020, and my flight is on 23rd of March 2020 from Delhi so how can I travel on 22 March 2020 as I am from Rajasthan and I have to take train and then come to Delhi one day before and take flight which is on 23rd of March 2020. So, this is not possible at my end to take the flight.

Another point is that my return journey is on 28th of March 2020 which is in the lockdown period and as per the Air India no cancellation charges will deducted for the tickets during the lockdown period and it is very much clear that when i have not taken my flight on 23rd of march 2020 and how can i travel return journey. I have sent no. of e-mails but no positive response is received from air India regarding refund of my amount.

On 29/09/2020 Air India has refunded me 114704/- amount out of my total amount 139915/- after deducting 25211/- amount as cancellation charges.

I request you to look into the matter so that cancellation amount that is 25211/- can be paid to me. As I am a government employee and I have already deposited all my LTC amount to my department with panel interest. The detail of all passengers is attached with this attachment.

मेरी टिकट जिसका टिकट नंबर है[protected] है।
मैंने ये टिकट एयर इंडिया एयरलाइन कि है 5अक्टूबर2020 को बनवाया हूं
बहरेन से मुंबई के लिए ।
6अक्टूबर2020 को मेरी एयर इंडिया एयरलाइन के कस्टमर केयर से बात हुई वो बोले कि आप का टिकट नाम बदला जा सकता है आप सिटी ऑफिस चले जाइए वहां पे बदल के दे देंगे या अभी फुल रिफंड ले लीजिए मैं बोला मुझे फुल रिफंड नहीं चाहिए बस नाम बदलवा दो कस्टमर केयर वाले बोले हो जाएगा चिंता ना करे।
मुझे गलत जानकारी दी गई है एयर इंडिया कस्टमर केयर से
बताया गया कि आप नाम बदलवा सकते है इसके लिए आपको सिटी ऑफिस जाना होगा ।
और उनके कहने पे मैं सिटी ऑफिस गया वो लोग बताय ऐसी कोई पॉलिसी नहीं है कि आपका नाम बदल जाए।
और मैं वापस घर आया शाम में दोबारा कॉल किया कस्टमर केयर से मेरी बात हुई वो अपने सीनियर से बात कराए उसके बाद वो सीनियर मैडम अपने सीनियर से बात कराई जिनका नाम था शिवांक।
मुझे [protected]@airindia.in पे ईमेल करने को कहां गया मैंने कर भी दिया 6अक्टूबर को और उनका रिप्लाइ 7अक्टूबर को आया पर अभी तक कोई और रिप्लाइ नहीं आया ।
मेरे से फ्रॉड ( छल ) हुआ है
अतः आपसे निवेदन है कि या तो मेरा नाम बदल के दें मेरी टिकट या फुल रिफंड देना
और तो और कस्टमर केयर की हालत जानकारी देने की वजह से जो मेरा सिटी ऑफिस जाने आने में खर्च हुए
Rs4000/- वो भी दें
धन्यवाद

Fully refundable ticket was cancelled on Aug 27 2020. Booking ref YTVSK. PASSENGER AND TICKET DETAILS BELOW:
MRS KAKOLI GHOSH AI[protected].BASE[protected]
MR SOUMYA GHOSH AI[protected].BASE[protected]
was informed by call centre it would be refunded within 14 to 21 days. I cancelled ticket within hours of booking as my international flight was cancelled. It now 44 days and no refund. My email is [protected]@yahoo.com. Ticket attached

Hi,

My name is Prashant Maheshwari. On Saturday 3rd October 2020, I tried to book a air travel ticket from London to Mumbai from AirIndia.in for an amount to 687.52 GBP from my HSBC UK bank account.
I tried to make a payment twice, but the transaction failed both the time and amount of 1375.04 GBP has been deducted from my account. However I can see that there are 2 transactions deducted from my HSBC bank account.

Below is the transaction ID of the failed transaction for which money gets deducted for the same amount of 687.52 GBP from my HSBC UK bank account are
1. AirIndia.in 514551
and
2. AirIndia.in 464603

Request you return the deducted 1375.04 GBP amount and kindly iniiate refund to the bank for both the transactions as they failed during making payment.

Regards,
Prashant Maheshwari

Ticket For The Air India Flight AI 638 For Journey Date 12/02/2020 Was Cancelled Before Travelling. It Has Been Over 10 Months But The Refund Has Not Been Made By The Airlines Even After Repeated Requests Via Mails And Call To Customer Care. The Airlines Initially Took Shelter Of Covid Related Instructions Towards Refunds While My Case Relates To Pre-Corona Period Not Even Affected By Any Lockdown Enforced Later And In Fact The Refund Should Logically Have Been Credited Even Before The Pandemic Affected Any Of Air Line Business. At Present, The Airlines Have Now Even Stopped Responding To Mails Or Any Support On Call.

Dear Sir/ Madam,

Myself Manoj Gupta booked Airindia flight ( Flight No. AI-696) From Varanasi - VNS to Mumbai - BOM at 13:25 hrs to 15:35 hrs on 27th September 2020.

Flight booked in the name of Dilip Shravan Gupta, PNR no. Y9WS4, ticket no. 098-[protected] and seat No. 12D.

I reached Lal Bahadur Shastri Airport at 11:45 but due to airport staff I got late because of his sanitisation process and other checking process I reached at boarding counter on 12:25 and stand in que waiting for our number when I got my number On boarding counter than staff is saying that going to closed boarding counter and he send me in office when I contact in office then office staff saying that wait and after 10 to 15 min he is saying we can not do anything and send me out side with his staff forcefully.

First thing that this is not way to behave with customer and also try to understand customer problem why he is booking tatkal airplane ticket at price of 9, 356/-.
You should help with customer.

I requesting to air India manager please return my ticket amount of Rs.9, 356 return on my account or give me alternate ticket for my next trip.

I sure that air India manager solve my problem and will give me sufficient satisfaction.

This is my first experience with Air India which is gone worst. If Air India staff not solving my problem than I take other action.

If any, query please contact me

Dear sir/ madam
Major Soumyamol S N, serving in armed forces.
I had tried to book air india ticket from air india website from KOCHI to DIBRUGARH on 04/06/2020., And due to covid-19 pandemic, no flights were available on that day, so I booked my ticket with Vistara airlines for that day.
Hence, for leave travel reimbursement, I will be requiring a non availability certificate from air india for the journey from KOCHI to DIBRUGARH on 04/06/2020.
Hence you are requested to provide the non availability certificate to my mail address (sannny.[protected]@gmail.com), so that I will submit this to my account section for reimbursement please..

I have been fraud for 25k rupees for the ground staff job in air india.
The female excutive who talked to me was a HR megha malhotra from mumbai airport. I am submitting the details below of the bank and documents.If anyone can help plz contact me:- [protected]...

I made a booking with air india on 21st may from delhi to paris with 3 passengers in total.
Pnr - ydvvl

The booking was cancelled same day on 21st may by air india. Of note, the booking was also air india's fault as they had issued an incorrect advisory on travel guidelines and were allowing passengers to transit in paris en route to their final destination, which at the time was actually banned by paris because of covid. Hence why the air india staff then cancelled the ticket. I was assured by the air india team (By at least 2 agents at the call centre) that the refund will be prioritised and they will issue a full refund in 3 - 4 working days.

I followed up on my request with the call centre and with over 200 emails over the last five months to process my refund. I have emails from them back in may saying i will receive my refund in 3 - 4 working days. Then another email saying wait 21 working days and you will receive it. And until now... Nothing has happened.

I have been left frustrated with my multiple calls and emails to air india with no action on their part. Every time they have told me something different. They keep saying my refund is in process when i email them and when i call the centre they say the ticket is still showing as open for use and air india has not even initiated the refund.

They are the most unprofessional team i have come across and if i could i will avoid ever booking with them again in my life.

I would like air india to urgently refund me my full amount. I am not in a position to wait any longer. I would like a written response from their seniors / head confirming that my refund has been initiated and sent to my bank.

I look forward to your prompt response on this matter. As recommended by trading standards, i would like to keep a complete record of my case, so please reply to this email address.

Respected Sir/Mam,
I received mailed on dated 22 sep 2020 by shine.com and offered a job as a supervisor please confirm and verify if this job letter found fake then take strictly action against them. find the attachment received from Kavya Agrawal by Whatsapp [protected] .

This guy mohit sharma has now scamed me for an amount of 32k asking me for security and gst which he said will be refunded once i get permanent. He sent me a fake offer letter and i fell for it. As i am going through some rough finacial situation i was looking for the job online n then he called me saying that i have got selected by air india and pitched me for security and gst amount. Can anyone help am in grave financial crisis n loosing 32k is making things worse for me. Plz help or suggest what shall i do i have already filed and fir against it.

Dear sir/madam,

Air india haven't refund my money (₹29216) yet for a canceled flight ticket since march 9, 2020.

What should i do?

I shall furnish additional details if required.

Hoping to hear from you soon

Thanks & regards
Jawahar...

Hi,
I am sorry i have no idea where i have to make a complain, perhaps you can help me. Since this pandemia i have a ticket with air india from ktm to ccu that i have trying to change date, and there is no way to do that. I have contacted the customer service via all the possible ways and i have only received evasive answers.
I am from argentina and there is no air india office in here to call. I just want to know how to do to change my ticket´s date and when india is going to allow us to fly.
I beg you if you can do something. Or just give me an e-mail contact that solve my problem. I am behind this since march/april.
Thank you very much and sorry to bother you.
Sincerely,
Diego

Sir, On I tried to book Air ticket for a travel from Delhi to Mumbai. My money of Rs 5111 got deducted at time 15:14 but ticket was not booked. It showed booking failed. Pic of Mobile SMS from CitiBank attached. Then I had to rebook for same amount again.

I expected money to return in 3-4 days but Iit had not come back so far. Kindly do the needful to get he money back as I have spoken to CitiBank and as per them the money has been deducted and AirIndia has to send back the money for failed transaction.

Dear Sir

Air India is always a preference for an Indian who wishes to travel in India or overseas since it has a culture and tradition of delighted customer experience.

In the month of Feb'20 me and my family had decided for a vacation at GOA in the month of May'20 as per our leaves sanctioned being a salaried employees.

As you are aware that the world was badly impacted with COVID-19 Pandemic and it brought a threat of life for human beings. Post nationwide lockdown life has changed in a drastic manner and human beings have been forced to choose its priorities for survival.

Current situation has also impacted our travel decision and we had to decide to drop the vacation plan at goa. But when we approached Air India for a complete refund we were asked to defer the travel plan surprisingly.

Sir I wish to bring a few facts into your kind notice as stated below which clearly reflects why we cannot defer the travel plan.
1. We have 4 members in our group suffering from a heavy diabetes problem and always carry their medical kit as prescribed by the doctor. Currently its very difficult to travel to these people as they have high propensity to be infected from COVID due to poor immune system.
2. We are salaried employees and facing salary cuts due to industry slowdown. We found it very difficult to meet our family needs and such financial help (Ticket Refund) will really help us to make most of our expenses.
3. We have 6 children below 10 years of age and travel with these age groups is equally risky as with senior citizens.

I urge you to consider the above facts kindly arrange to approve a complete refund of fare paid by us. Please find the attached tickets details for your reference.

Me and my family will be highly thankful to you for this act of kindness.

PNR:-
1. HVCK0
2. YY4HL
3. YMWH7,
4. HDK1H
Regards
Harshit Mathur
[protected]

I cancelled my full ticket with PNR Z2X2D with e ticket number
[protected] on 25th july 2020.And even after 50 days the eefund has not been processed.it us a business class ticket .

Passenger names: Saifullah Akbar, Samrin haider, and Hamzah Hussain.

The case ID for the cancelled ticket is 03795390. Please ensure it is refunded assp.

They took of my 2000 rs as if they are giving me job vacancy in air india airport from mumbai chatrapati shiviji airport mumbai and not receiving my coll after they took interview so please accept my complaint
From :airindia mumbai airport chatrapati shiviji airport mumbai
Phone number:[protected]

I have booked tickets for my parents-in-law from thiruvananthapuram to newark and then return from newark to thiruvananthapuram in air india. I booked the tickets through myticketstoindia. Due to covid-19, the flight has been cancelled and hence i have also cancelled the tickets through the booking agency "myticketstoindia". The booking agency has charged me additional $150 for performing the cancellation process and submit the refund request to airindia. I have verified that the tickets were cancelled through the airindia website. But i have not received the refund amount. While checking with air india, they are asking me to contact the booking agency. While checking with the booking agency, they have clearly mentioned that the tickets were cancelled and refund request has been submitted to airindia and currently it is pending with airindia and they have put on hold all the refunds. My booking reference is v9umyc.

As i received last reply from air india they should refunding amount within few more days already 15 days completed. I was cancelled the booking five months before still i am waiting for refund. I am sending mail again and again but i didn't not get any responce. These are my journey details
My self sagar giri. My journey was planned from port blair to kolkata on 26 mar 20 however the flight was cancelled for the day after that i rescheduled my flight on 28 mar 20 from port blair to kolkata pnr no. Yhn3w e-ticket no.[protected],[protected].