Air India Complaints & Reviews

I booked an online ticket for rs69000 (For family of 3 o[censored]s) and then cancelled it due to the covid pandemic. I sent cancellation email to their specified email ([protected]@airindia.in) requesting they refund the amount. They finally sent me a response on 9 jun 2020 (After many calls and emails) saying that their offices are now open after the lockdown and they have huge backlog and my refund will be processed as per the rules.
It is almost a month now and i am still waiting. Its a pity that our national airline is so inefficient.

Bring to your kind notice that I Vaibhav Gherwada booked ticket for 4th July, 20 for Mumbai to Rajkot, ticket no[protected]C1 PNR-ZBVTG flight no AI0655, I have don web check in the morning.

I was waiting at T2 departure gate no 4 at 2:15 pm but security didn't allow me to enter the airport, after having boarding pass, no one has came forward to help me neither airport staff nor air India.

I was getting call from air India that they will cancelled my ticket but they are not ready to listen that I am standing at gate no 4 T2 so come and escort me instead of calling me.

I will never travel by Air India from now onwards.

Kindly give us refund ASAP

I had booked 3 return tickets from mumbai to mangalore segment for travel on 2nd & 4th may. All these flights were cancelled due to covid19 impact.
I had called several times to customer care, but was kept waiting for log time every time i called. Then i sent mail to [protected]@airindia.in regarding the same. No timelines provided. I am frustrated now. Have sent atleast 10 reminders but no response. I had booked this tickets directly from air india website, then also this much delay. Just imagine what about tickets booked from travel agent.

Please request this forum to get my refund at earliest to the account from which it was transacted.

Below are the pnr details-
Pnr-y22s2- date of issue : 30 jan 2020 / date of travel - 02nd may (Return on 7th may)
Pnr - hvfjc - date of issue : 31 jan 2020/ date of travel - 04th may (Return on 7th may)
Pnr-jg9cf - date of issue : 30 jan 2020/date of travel - 04th may (Return on 7th may)

We have booked two tickets for my mother-in-law and brother-in-law to attend to our first baby delivery needs at the hospital in sydney.
Pnr: ybv4j /e-ticket number:[protected] and
Pnr: ybtpz / e-ticket number:[protected],
Date of travel: 24th march 2020.

Due to covid restrictions flight was canceled by air india, we have contacted air india immediately first reply was if our flights cancelled by air india you are entitled for full refund which will be effected in to your account in 2-3 weeks from the call center team members on 3 different occasions in march-april. Even after 3 weeks we didn't get the money hence we called back and we were bounced everywhere with no support, 31 calls made, only 4 were answered, rest all 40+ minutes of wait each time and gets disconnected by saying "thanks for calling air india", we wrote to their offices in melbourne, bombay, chennai and delhi but their responses were contradicting over the period of time, please see the attached replies and how they have changed their promises.

We are not permanent residents or citizens, hence barred to travel in and out unconditionally, we are on work visa and our visa itself is ending soon, looks like our employment is also not certain in australia but air india is forcing us to book again, but they never paid attention to all the time wasted on the phone and our complaints, they said something new "cancellation fee", which is applicable only if we cancelled it, in this case airlines is lying and was very rude to us on calls and emails.

We asked for escalation head or complaints person but they wouldn't give.

They just copy paste same information with no respect to us what so ever.

We want our full refund and compensation for the time wasted on 31 calls and poor and respectful treatment to us so far.

- anita and prasanna

Dear sir
I booked ticket from nairobi to mumbai for the flight scheduled on 5thjune, through air india website, later it's decided by high commission it should be booked through travel agent, now i am applying for cancellation, but nobody is responding,
Kindly help me to get refund
This is my ticket number
[protected]
Name: shambhulingappa
Mob:[protected]

Back to back my two booking was cancelled without no reason and held my money inr 278672 and inr 187716. I wanted to know when will i get my money back. Called several times to customer care and sent several mails to e-commerce. However, no response from your side.
Customer support ignore my calls or just say to mail e-commerce which no airindia employee looking.

I had booked air india tickits containing booking reference no zdvhz, hwh69, jqnmg, yvoo4. All are doestics travels between 10th may to 17 the may, 2020. Due to covid-19 all the flights are cancelled. From last 1 month i am trying to get refund of such booking, but still i have not got it.

Due to the covid - 19 pandemic and different rules for quarantine at every city, i had to reschedule my flight from kolkata to guwahati. I called the air india customer care with request for rescheduling my booking, to which the customer care promised to connect me further at three different occasions but failed to do so after waiting on the like for nearly an hour.

I decided to cancel my booking rather than rebook it, i again contacted the customer care of air india who informed that you can only cancel booking by writing an email. My flight is due to take off on 29th jun and i have written to air india three times with a request to cancel the booking since 20th jun, however, there has been zero response from their email account.

Please help

From,
Indian air services

Date - 23/06/2020

Welcome to the indian air services a platform of direct placement sell's of aviation.

Dear,
Mr./ms.

This letter is to inform you that the you are shortlisted as a airlines csa in a ticketing department. We congratulate you on your selection.
Airline customer service agents commonly work at airline ticket counters and boarding gates.

Csa work in a wide variety of areas within an airline, including at ticket counters and aircraft boarding gates

Cargo operations, locating lost passenger luggage and keeping cargo flowing smoothly.

For documentation round.

Now you have to submit your all the documents

1- address prove
2- resume
3- last qualification
4- passport size photo
5- full size photo

And 1500 rs. For documents verification security deposit because your documents we will send for documentation and verification. This verification security deposit will be refunded to you in first day of your training section.

Training -
After you submit your all documents and verification charge.
Then you have to go for training.

Training period your salary will 25, 000 to 35, 000 per month.
When your training will be complete then your salary will be increase up to 30% with pf, medical, food and accommodation.

Visit our site:- https://www.indianairservices.co.in/

Send your documents in this mail id

[protected]@indianairservices.co.in

And deposit the documentation charge

Axis bank details

Account holder: indian air services

Account number: [protected]

Branch: kolkata, west bengal.

Ifsc code: utib0001301

Use for net banking.

Indian air services

Air india - booking aibe57079506 jv7r — booking amount is not refund

Khan

On sun, may 31, 2020 at 12:24 pm sami khan wrote:
Hi team,

As per supreme court guidelines, the amount should be reverted back in 3 week from cancellation date of flight.

The entire pnr should be cancelled, since 20th may flight is cancelled due to covid-19 hence entire amount should be refunded.

Please treat this email as legal notice for three week post this i will sent the court notice along with the compensation of mental harresment and trauma you are given.

If you not revert the amount the petition will be filled by 1000 of people in a group.

Regards
Sami khan

On wed, 27 may, 2020, 12:19 pm ecommerce ecommerce, wrote:
Dear customer.

Greetings from air india.

We acknowledge receipt of your mail seeking refund of tickets

As we are operating with limited resources, we regret that we are unable to resolve your case at present.
It will be attended once normalcy restores back

We once again thank you for your support.

Be safe stay indoors.

Ecommerce help desk/krk
From: "dba samikhan"
To: "contactus ai", "ecommerce ecommerce", "cvo", "del trafficservices", "hq tfcsvcs", [protected]@airindia.in
Cc: "dba samikhan"
Sent: monday, may 18, 2020 6:53:17 pm
Subject: air india - booking aibe57079506 jv7r — booking amount is not refund

All seniors,
I have flight booking under pnr jv7r (Travel date 20 may to 30th may), its cancelled due to covid-19 india.

Supreme court already passed the order to return the money and same is posted on airindia website
http://www.airindia.in/images/pdf/As-per-office-memorandum-received-from-Ministr...⇄

On chat associate is denied to refund the amount as order is passed for covid-19 before 03rd may, so i have question to airindia.

Please share the details how this covid-19 is different then the one which is there before 03rd may. If its same then supre court order is applicable to dates until lockdown.

Please took the necessary action to refund full amount, you can not enforce how to use our money. I don't want reschedule my ticket in future with airindia, you can not force to do that.

Regards
Sami khan

Why Frankfurt flight for 27th has been cancelled? We are students and have no money to rebook connecting flights to India again. We trusted
@airindiain and spent whatever we had to book connecting flights to FRA.. Please !!! For your carelessness we may become homeless.. This company AirIndia has such a hopeless customer service and barely replies ...This is sheer ignorance by ministry of external affairs and Air India about students suffering abroad.. No compensation recieved. Such an irresponsible organization .

No reply to emails calls or even dms in twitter. Need soon reply or else we will take further steps against the customer care. Calls are being disconnected or not received....

Recently on 10 june 2020 i booked irctc air ticket for air india airlines through irctc app but due to lockdown or curfew condition i had forced to cancelled it on 11 june 2020 and that ticket was refundable by charging 250 by irctc but not yet refund by irctc please refund my money
Here is the details with screenshot :
Transaction id : [protected]
Pnr : y5zws

My contact number is [protected]

The ticket has been cancelled by agent (Paytm) on 28th may, and after that the flight has got cancelled. I tried to reach air india through mail, call, twitter.
On twitter, they have provided a dl, which sends out automatic replies and via call, it gets automatically disconnected. I tried to reach air india customer care service for nearly a week, but could not get through. I have sent different mails to different dl's following up for nearly a month, but there has not been action taken from air india side.

As per the latest information, that i have, agent paytm has raised two ra's for refund as there are two tickets (Ra number: [protected] and [protected]) and air india has not authorized the ra's, so as a result of that paytm is not able to process the refund. This thing has been going in around since a month and air india is completely deaf to it. Please take action against this. I have attached all valid proof's of conversation that i had through mails.

Hello sir mein kl se try kr rha hu mera payment failed bta rha hai or pnb se pnb dusre account mein bhi krke dekha lekin failed hi bta rha hai dmejainr2906047 pnr[19/06, 12:16] kuldeep passport number _ s0917578
Kuldeep singh
[protected]@gmail.com

Dear sir,

1. I lt col durgesh kumar singh a serving officer of indian army booked my following tickets online for me and my wife mrs meera singh and availed onward journey from kannur to delhi on 01 mar 2020 and from delhi to lucknow on 02 mar 2020.

2. Due to outbreak of corona epidemic and lockdown by government of india, the scheduled return journey could not be performed as per itinerary as there were no operation of domestic flights,

3. Details of return journey tickets are as under:-

Two tickets for durgesh kumar singh and meera singh[protected] and[protected]

From lucknow to delhi booking reference j3879 on 28 mar 2020 by ai 991

From delhi to kannur ticket[protected] and[protected] booking reference yp2xe on

29 mar 2020 by ai 425

4. Now as per latest advisory issued by government of india, ministry of aviation dated 16 april 2020 you are requested to refund the amount of tickets at the earliest. I am unable to contact your call center / customer care to do the needful. Please refund the booking amount of my nonperformed journeys at the earliest. You may contact me on mobile numbers [protected] and [protected] and email : [protected]@gmail.com.
5. Compliant details already forwarded through email on [protected]@airindia.in on 17apr and 07 jun 2020.
6. Please do the needful. Regards

I had booked 4 tickets for del-goa-delhi (21mar -25 mar). Tickets no[protected], 52, 53, 54. Due to corona we drop the plan and canceled the tickets but they are not ready to refund our money till date even after changing their policy again and again. I am requesting that whatever your policy give my amount but they are not responding our calls after waiting long time in queue and emails as well. I am really hopeless in the time of pandemic as need money very much. Kindly help.

Booking wrongly made for december'19 instead of november'19. I called customer service for modification, due to their server issue. Customer service person cancelled booking with my permission and asked me to rebook. He committed for full refund due to their server issue and cannot modify existing booking but i haven't received full refund. I tried to reach customer service about this since december 2019. But no proper response. Sent plenty of email, no response. Seems like very awful service from air india.

Respected sir/ma'am,

I, borrisson mihsill kynjing, a student of 'national law institute university, bhopal', roll no. 2016 ba llb 129, am a frequent traveler via air transportation, from guwahati, assam to bhopal, madhya pradesh via delhi.
For 4 years, my travelling to and from guwahati to and fro bhopal via delhi has been problem free.
Due to the corona virus pandemic, my university closed for the time being and i was sent home which i went and like always traveled via air transportation.

My flight from bhopal to delhi on 02/june/2020, was scheduled to depart from bhopal at 12:15 and arrived at delhi airport at 13:30, making it very comfortable to catch my next connecting flight from delhi to guwahati at 17:25. Due to unforetold circumstances, the flight was delayed and we arrived at delhi airport (Indira gandhi airport) at 16:00 and this caused me to miss my connecting flight.

Due to this, i complained and was provided a 'delay certificate' which availed me no relief and my parents with much hardship were forced to procure a new ticket for a flight the next day at a price of rs 13, 000.

Flight details

1) flight from bhopal to delhi : (Pnr no) : jlx9w, air india flight ai-482 but we traveled in ai-481.
2) flight from delhi to guwahati : (Pnr) : blp24n, indigo flight 6e-694 which i couldn't catch due to delay.

New booked flight booked for the next day at huge financial expenses.
1) flight from delhi to guwahati : (Pnr) : xhi88h, spice jet flight sg8152

All the evidence supporting my complaint is attached below along with bank details in case u believe i am entitled a refund.

Respected sir please do what can be done and what relief which i am due be provided to which i believe i am rightfully entitled to a refund for the flight i couldn't catch due to the delay which i had no hand in.

Mobile no : [protected], upi ids : [protected]@oksbi

The security employee of air india pushed me back wildly on airplane stairs.
It was a flight from kabul to delhi
23/march/2014