Air India Complaints & Reviews

Booking wrongly made for december'19 instead of november'19. I called customer service for modification, due to their server issue. Customer service person cancelled booking with my permission and asked me to rebook. He committed for full refund due to their server issue and cannot modify existing booking but i haven't received full refund. I tried to reach customer service about this since december 2019. But no proper response. Sent plenty of email, no response. Seems like very awful service from air india.

Respected sir/ma'am,

I, borrisson mihsill kynjing, a student of 'national law institute university, bhopal', roll no. 2016 ba llb 129, am a frequent traveler via air transportation, from guwahati, assam to bhopal, madhya pradesh via delhi.
For 4 years, my travelling to and from guwahati to and fro bhopal via delhi has been problem free.
Due to the corona virus pandemic, my university closed for the time being and i was sent home which i went and like always traveled via air transportation.

My flight from bhopal to delhi on 02/june/2020, was scheduled to depart from bhopal at 12:15 and arrived at delhi airport at 13:30, making it very comfortable to catch my next connecting flight from delhi to guwahati at 17:25. Due to unforetold circumstances, the flight was delayed and we arrived at delhi airport (Indira gandhi airport) at 16:00 and this caused me to miss my connecting flight.

Due to this, i complained and was provided a 'delay certificate' which availed me no relief and my parents with much hardship were forced to procure a new ticket for a flight the next day at a price of rs 13, 000.

Flight details

1) flight from bhopal to delhi : (Pnr no) : jlx9w, air india flight ai-482 but we traveled in ai-481.
2) flight from delhi to guwahati : (Pnr) : blp24n, indigo flight 6e-694 which i couldn't catch due to delay.

New booked flight booked for the next day at huge financial expenses.
1) flight from delhi to guwahati : (Pnr) : xhi88h, spice jet flight sg8152

All the evidence supporting my complaint is attached below along with bank details in case u believe i am entitled a refund.

Respected sir please do what can be done and what relief which i am due be provided to which i believe i am rightfully entitled to a refund for the flight i couldn't catch due to the delay which i had no hand in.

Mobile no : [protected], upi ids : [protected]@oksbi

The security employee of air india pushed me back wildly on airplane stairs.
It was a flight from kabul to delhi
23/march/2014

Hi, actually i don't know how and whom we can request now to get our refund as we booked one air ticket to air india from usa to india for my nephew and right after a day they have announced the lockdown and all international flights got cancelled. Now my nephews college is closed and he is alone there and wanted to come back to his family but, he tried to ask them to adjust the ticket amount to another which he wants to book for his self and the ticket amount is around 52k then they said to ask for refund and make the fresh tickets, i mean seriously who has such money throw as we are asking to get the refund since last month they are not even responding back, don't know what to do now, i am sending this conversation for your reference as it's second time in 2 months we have made request to air india to refund our money.
Hi airindia team,
The refund has not been done yet. Kindy revert on when this amount will be refunded. Kindly do the needful immediately as he will travelling back to india soon.

We booked tickets for two person, but flight cancelled but no information received from airline and neither amount refunded. Details are :

Pnr no. Ai/z2wc5
Date of journey : 04.06.2020
Delhi to patna
Mob. [protected]
Email - [protected]@rediffmail.com

Our flight for april 17 from delhi to rome was cancelled by air india (Not by us) on march 8th - before the lockdown. We have tried to contact ai via call centre many times (They just hang up) and by email with no progress towards a refund made. I know things are busy but 3 months with no resolution in sight?!?? Ludicrous. Our bookings are [protected] and [protected].

My flight was 7:45 at gate no. 29b all customer are waiting but their is no one on gate. This is not a airindian service i was trying lot of time on this flight but this time i didn't what is happening. If flight is delay no problem at you can send the person on gate and update the customer. But no is on gate.

I booked air tickets through air india for onward journey from toronto to delhi and delhi to chennai on 12th april and 13th april respectively. And return journey from chennai to delhi and delhi to toronto on 7th sep. And 8th september 2020 respectively.
Due to covid-19 pandemic, govt. Of india imposed the first phase of the lockdown in the country in view of the coronavirus outbreak from march 25 to april 14.
On april 16, the ministry of civil aviation stated that travellers can ask airlines for full refunds if the bookings were done during the first phase of the lockdown (March 25 to april 14). Though my travel date was during the lockdown period since i booked my ticket on feb 12th, 2020 air india charged a huge amount ₹ 57, 225 ($1050 cad) as cancellation fee. When requested for confirmation email stating the cancellation fee details for me to claim my travel insurance air india refused to send any confirmation email. Due to no proof of cancellation my travel agency rejected my claim. After sending so many emails, online chats and calling air india helpdesk waiting for hrs on queue all efforts to get a confirmation email went on vain. It's totally unfair to deduct a huge amount as cancellation fee which was not my call and due to domestic and international commercial passenger flight operations been suspended during the lockdown.

I have cancle my ticket due to covid 19 30 days ago but yet i didn't get my refund.
Please refund my full fare amount as soon as possible

Chaturvedi/prabhat kumar mr and chaturvedi rekha

Ticketed [protected] ai ticketed [protected] ai

Jzldg and jzlkm
Requesting to cancel and refund because air india did not run flights and in future we do not intend to travel

I have booked these tickets before covid 19 lockdown in february.

As we were going there to attend a marriage ceremony.

But we cannot attend the marriage due to lockdown.

Pls send the refund of the flight tickets as the amount is very big 12, 000.

Dear sir/ madam,

As we know, we are passing through a difficult period due to outbreak of covid 19 in our country. Since, lockdown announced by government of india (Goi) from 23rd march, 2020, air travel has been stopped and the flights are cancelled from then onward

This is to inform you that, i have booked air india flight tickets in february, 2020 to travel from hyderabad to durgapur, west bengal (Pnr no: zc7tl on 18th april 2020) and return ticket along with co passenger (My mother) from durgapur to hyderabad (Pnr no: jg6hz on 24th april, 2020). Unfortunately the flights were cancelled due to lock down rules imposed by ministry of home affairs.

On 17th april, 2020 i mailed to air india team to refund the full amount of flights tickets (As per press release from air india, we will be eligible for full refund - document attached), but there was no fruitful reply from them. The chain mails continued for more than a month and i am fade up with assistance provided by ecommerce team of air india ltd for initiating the refund process of my flight tickets. We are in lockdown 4 where flights become operational and relaxations are given for working in offices, still my case was not process by them.

My last mail to them was on 23rd may, 2020 where i sincerely begged for refund of the full amount of flight tickets. I can understand the situation of air india but how long i have to wait for refund, it is my hard earned money which i used to purchase for the air travel. They tested all my patience but nothing happened

Currently, my last option to kindly request to take up the complaint for full refund of my air tickets booked for the cancelled air india flights.

Awaiting a positive response

Thanking you and with best regards

Somnath nandi
Email: som. [protected]@gmail.com

Sir i good a fight from Kolkata to bhopal via Delhi no 25th May 2020 but got canceled so need to reshadule the flight on any date possible PNR YREP4
BOOKING ID FF[protected] NO CALL RECEIVED BY AIR INDIA TILL DATE PLEASE HELP ME SOON

I NEED TO GO HOME

Hi there,
Air india customer support is forcing me to travel in this worst situation. I don't want to travel anymore. Your representative told me that if you cancel the ticket you will he charged 3105 rupee why should i pay cancellation it was not my fault that flights got cancelled. I want my full refund or reschedule it accordingly to my convenience.
Thank you

I booked the air india flight tickets from delhi - narita (Tokyo) last year from paytm for the travel period 27th march - 5th april, but due to lockdown in india, all flights were cancelled during this period. Now, i am following up with air india/paytm for the refund but none is them is responding properly.

I talked to air india agent on 23rd march regarding the refund and he promised me that i will get the full refund with next 15-20 days and they sent the remark to paytm regarding that. But now air india is denying for full refund. They are saying me to reschedule which is not possible as i am not sure of any future trip to japan.

Please find the details below:

Booking reference: rm20no, airline: ai/jlv7w
E-ticket number:[protected]
Paytm booking id: [protected]
Mobile no: [protected]
Email id: nitesh. [protected]@gmail.com

Kindly look into this.

Thanks
Nitesh parasher

Due to lockdown i had to reschedule my flight so i tried a lot to contact airindia but to no avail then i was left with no choice but to cancel my ticket.

But after more than one and half month of cancelling the ticket i still not received any refund till date.
Even no satisfactory reply is received and due to non receipt of money i am unable to book tickets.
There were 2 bookings as below:

Booking ref - hmlk7
And
Booking ref - y8r0f

Pl do the needful.

Dear indian consumer forum,
Air india is not refunding my money to my bank account from where i have done the payments. I have contacted several times, but after one and a half months also, they are yet to refund my money. I am a girl with limited income. Kindly help me to get my refund.

Detail of the flight booking.
Airline: air india
Departure: bangalore
Arrival: kolkata
Pnr: y1vqk
Ticket no:[protected]
Date: mar 25 2020
Total amount paid for the tickets: rs. 13507

Warm regards,
Name: poulami majumder
Mail id: [protected]@gmail.com
Phone no: +91-[protected]

AI 756
Pnr - YQ4GX
P1 - Rameshwar mishra
E-TICKET[protected]
P1 - Sakuntala mishra
E-TICKET[protected]
DATE OF TRAVEL - 23.03.2020

I tried to book a flight ticket from air india website on 17th february, 2020. The ticket was cancelled due to a glitch in the airindia.in website. The ticket was a round trip from malpensa (Mxp) to kochi (Cok) departure date 12th march 2020 and return 23rd march 2020. I haven't received any details of the ticket from air india. So when i called the customer service it was informed that the ticket was cancelled and the cancelled pnr is: ysfvm. 485.22 euros was debited from the credit card. Our bank has confirmed many times that the transaction was executed properly on 17/02/2020 to airindia.in merchant and has been successfully registered with the merchant account on 19/02/2020. So the money is with air india and refund has not been given even after 3 months now.

I tried to book an international flight ticket on air india website on 17th february 2020. Payment was done and no ticket or ticket details was generated. When i called the customer care center they given a pnr number against that transaction. My bank has confirmed that the transaction has been executed properly and the money has been registered with the merchant on 19th february 2020. I have been trying to raise this complaint through air india ecommerce, but unfortunately they told it was an error while transacting through their website and their account was not credited, and the debited money will be refunded in 6-7 days by the bank. But it has been 3 months now, i haven't received any refund.