Air India Complaints & Reviews

We had booked 7 tickets from Delhi to Mumbai with Air India. Travel date 8th May.

Due to ongoing pandemic we cannot travel & we expect we receive full refund from Air line

I have traveled from srinagar to delhi on 8 th february 2020. I have lost my boarding pass. I need duplicate boarding pass or any other travel proof for ta claim. My details are following
Name - hemant mittal
Tkt no[protected]/1/1
Date of journey - 8th february 2020, 11:30 am
Flight - ai-828
Pnr - jpmv5

Pls email my duplicate boarding pass or proof of traveling.
Email id - [protected]@gmail.com
Mobile - [protected]

We booked 6 tickets through agents with air india from delhi to bangkok for my brother wedding. Due to covid india was lock down from 25th march while our ticket was 26th march. Air india did not operate too so no one can travel. Ministry of civil aviation india have announce that all airlines should refund from period 25th march 2020 to 3rd may 2020, even air india announce on their web page.

When i contact our agent they said air india refuse to refund because our ticket was not issue in india it was issue in thailand. Does it make sense? Ticket issue is anywhere but traveling from same airlines no? And how will we travel if it's lock down?

Than i called air india in india and they told me no can't refund because our booking date which we booked is 14th december 2019, book date should also be same as travel date. What is this new story?
They will refund those who booked during crisis? We booked few months before crisis even don't know something like this will happen but they will not refund.
Very strange and brainless decision air india is making, hope you can help me as 95, 000 rs is not less for medium class family.

Dear sir,
I have booked two tickets booked on feb-2020 for travel bom-ccu (Travel date[protected] and return date[protected]. The flight are cancelled due to covid-19 lockdown. As per lockdown i have mail to air india for full refund request. But the amount would be held by air india and forced for traveling for future date this situation. Anyway my future trip plan is cancelled for situation covid-19. I need full refund and air india is taking advantage of this current situation and harassing the customers by holding the amount with them.
That time all citizen suffering for money. So look the matter and help all about suffering customer.
Thanking you

Offering job without interview and asking to pay application money of rs 380/_

I have two tickets booked for round trip from ccu-del (23 april-11 may). The flight numbers are ai - 23 and ai-22. The flights are cancelled due to lockdown. I’m asking for a refund and not getting it. I’m told the amount would be held by air india as a coupon for future use and to be used by 30 sep, 2020. But my trip plan is anyway cancelled and don’t need to travel in the near future. Why am i not getting refund? The lockdown is not a issue created by me or i’m not cancelling ticket, it’s anyway cancelled for the situation! I need my refund and air india is taking advantage of this current situation and harassing the customers by holding the amount with them. If the flights are cancelled due to current country situation, it’s not the customer’s fault. Then why are customers suffering like this. I need my refund by the original payment method asap!!

Hi,
I booked flight for my family from new delhi-raipur and want to cancel now as because of covid-19 none of the domestic flights are working. So i called ixigo and airline to cancel the flights, and asked for the refund.
In return i got a reply from
Ixigo - they dont know anything, consult airline.
Airline - that they will not refund the amount.

please cancel the flight and refund fully as there is no domestic flights going on 24april.

Attached below are the tickets screenshots:
1) Mr. Sunil dutt tanwar pnr - hnvfs ticket number - [protected] amount - rs 1901/-
2) Mr. Mangal giri pnr - hr94g ticket number - [protected] amount - rs 1901/-

If you want ticket, i can share tickets as well i[censored] share your mail id.
But i need my full refund.

You can reach me via
mail id: [protected]@gmail.com
Phone Number: +91-[protected]

Still i have not recived of cacelled flight ticket confirmation no is Y12EO dated 01/02/2020 from MUMBAI TO Birmingham

I booked air india flight on 25 mar 2020 for delhi to patna for 16 apr 2020 with pnr no. Is ywdnn. But due to covid-19 flt was cancelled when i call to customer care on 16 apr 2020 for reshudle my flt he tell me in 10-12 hrs call back from reshudle department but no call coming from that side i again call to 17 apr 2020 he tell me in two hrs call back to you but no call back from that side again i call on 18 apr 2020 then he tell me i reshudle your flight for 09 may 2020 but some reshudle charge may be paid but when i tell him for send me payment link he tell me i sent but he didn't sent mail. Again i call to another representative she tell me i don't sent u link
I don't understand what r doing air india. I understand that this is totally frauding for payment increased. Please resolve my problem

I purchased two extra leg space seats for traveling in economy class with my booking reference number ymw6d. However, i didn't use them as i upgraded the bom-ewr sector to business class.
So, can you please arrange to return the amount usd 116.80 paid for unused extra leg space seats?
I sent the original email to [protected]@airindia.in on 02/24/2020 requesting to return the amount usd 116.80 paid for two unused extra leg space...

I booked ticket with pnr - z3zlk for airinda flight by flipkart application.
Flight date was on 01st april'20.
This flight was cancelled by airlines & airlines wants to reschedule the amount of pnr for later date.
But i had a family function to attend which already took place & i dont have any other reasons to go to destination anymore.
I have repeatedly called airindia to give me full refund as i dont want to travel anymore, but airindia always declines with answer "you can reshedule for later date" & flikart never has an answer.

Email address — [protected]@airindia.in
[protected]@airindia.in
[protected]@flipkart.com

In this situation i really need my money back..
So, i sincerely request please refund my full pnr amount they way i have paid in actual amount.

I had booked an airline ticket for prince kumar jain (Email id - [protected]@gmail.com ; mobile - [protected]) from bangalore to surat, trip dated 15 march 2020. The flight was an air india flight ai-519 economy class. I had booked the same through ixigo.com.in ixigo.com, there was an option for taking an insurance policy which covered flight cancellation. Meaning i would get full refund from the partner insurer of ixigo.com (Which is liberty general insurance limited) in case of me cancelling ticket even if airlines has not refunded full amount to passenger. I had cancelled this flight on 13th march 8.30am. At that time i didn’t receive any mail from either ixigo.com or from air india wrt confirmation of cancellation, nor did i get any mail containing the cancelled ticket. I also did not get any money as refund from air india. I gave all my documents to liberty general insurance for claiming the full amount paid as refund as per their policy. However they have yet not processed my refund claim (From 13 march to date). They are asking me for proof of refund paid by air india to me. I have got tired by telling them that i have not yet received any amount as refund from air india, nor have i received any mail or the cancelled ticket either from air india or ixigo.com. When i called up ixigo.com, they told me that they will send a mail, but i didn’t receive any. They directed me to call up and mail air india, which i did. However no one responded to my mail from air india, nor is anyone from their customer service picking up my call. The only mail which i received after many days and begging done by me to ixigo.com, only indicated that yes the cancellation has been successful and refund is under process. However this mail was a generic mail which neither had the details of the passenger, nor of the flight, nor details of the ticket. When i provided this mail to liberty as a proof of refund, they are not accepting the same and have blocked my refund claim and are not further processing it. When i contacted liberty and told them of this issue, they are saying that it is not their problem and i am responsible for this and that i should get in touch with either ixigo.com or air india and get either proof that some amount has been refunded to my bank account, or the copy of cancelled ticket (Both of which i have not received till date even after a lot of requests). So in short liberty is rejecting my refund claim as i have no proof of refund, and both ixigo.com and air india are unwilling to give me any sort of proof of refund (I. E. Copy of cancelled ticket or a proper mail detailing confirmation of successful cancellation). My refund claim has been blocked for more than a month which is creating lot of cash flow problems for me in this lockdown.
Ixigo complaint number is 595627

I had booked an airline ticket for preeti jain (Email id - [protected]@gmail.com ; mobile - [protected]) from bangalore to surat, trip dated 15 march 2020. The flight was an air india flight ai-519 economy class. I had booked the same through ixigo.com.in ixigo.com, there was an option for taking an insurance policy which covered flight cancellation. Meaning i would get full refund from the partner insurer of ixigo.com (Which is liberty general insurance limited) in case of me cancelling ticket even if airlines has not refunded full amount to passenger. I had cancelled this flight on 13th march 8.30am. At that time i didn’t receive any mail from either ixigo.com or from air india wrt confirmation of cancellation, nor did i get any mail containing the cancelled ticket. I also did not get any money as refund from air india. I gave all my documents to liberty general insurance for claiming the full amount paid as refund as per their policy. However they have yet not processed my refund claim (From 13 march to date). They are asking me for proof of refund paid by air india to me. I have got tired by telling them that i have not yet received any amount as refund from air india, nor have i received any mail or the cancelled ticket either from air india or ixigo.com. When i called up ixigo.com, they told me that they will send a mail, but i didn’t receive any. They directed me to call up and mail air india, which i did. However no one responded to my mail from air india, nor is anyone from their customer service picking up my call. The only mail which i received after many days and begging done by me to ixigo.com, only indicated that yes the cancellation has been successful and refund is under process. However this mail was a generic mail which neither had the details of the passenger, nor of the flight, nor details of the ticket. When i provided this mail to liberty as a proof of refund, they are not accepting the same and have blocked my refund claim and are not further processing it. When i contacted liberty and told them of this issue, they are saying that it is not their problem and i am responsible for this and that i should get in touch with either ixigo.com or air india and get either proof that some amount has been refunded to my bank account, or the copy of cancelled ticket (Both of which i have not received till date even after a lot of requests). So in short liberty is rejecting my refund claim as i have no proof of refund, and both ixigo.com and air india are unwilling to give me any sort of proof of refund (I. E. Copy of cancelled ticket or a proper mail detailing confirmation of successful cancellation). My refund claim has been blocked for more than a month which is creating lot of cash flow problems for me in this lockdown.
Ixigo complaint number is 595627

I booked tiket for 8 april 2020 pnr no is jf2hb from kolkata to imphal but that day air india cancelled flight. Due to this i requested many times for full refund but air india mail me for change date of journey but why i change date of journey because i postponed journey except 8 april 2020.
So i request you please refund me full refund because i was not cancelled my tiket however flight was cancelled by air india so air india should refund full amount.
Thanks
Sanjiv kumar
[protected]@gmail.com

On 07th September 2019 i had booked a ticket for three persons for flight AI491 scheduled for 11th December 2019 at 12:00 hrs. I was forced to cancel this ticket due to involuntary cancellation/rescheduling of this flight. I have not received the refund so far.

I dr kunal parikh booked air india ticket-28th jan2020 e-ticket no[protected] from sydney to ahmedabad. As i cancelled my ticket in 20 minutes by calling back, talk to same customer service attendant. He assure me that refund will processed within seven days as refund is due to death in the family.
After following up airindia by sending multiple emails, personally visited ahmedabad airindia office. I havn't got positive reply. And pass the buck over refund.

As a front line worker, i work seven days a week, please at least acknowledge my request, do the right thing. Air india.

Regards

I booked flight from Bangalore to kolhapur from MakeMyTrip and flight was cancelled due to corona outbreak. Bus and trains services providing 100% refund .

I have booked the flight ticket (Airindia) pnr j1kz6 on apr 10 maa to del and return del to maa on april 15, due to covid 19 the flights are canceled by the airlines itself.

The purpose of the booking was to attend my relative marriage, due to the current situation, it is hard to reach. I request you to refund the amount to my bank account as i am seriously in a big financial crisis. I have no plan and reschedule because the marriage gets over on the april month itself. And no point rescheduling.

Please note i am running out of cash due to the current situation i lost my business. Please consider it as my humble request and process the refund as soon as possible.

As we know covid 19 is on the peak in india all the services have been shutdown. Indian railways are providing 100% refund on ticket cancellation upto 21 june,
So i want to know that does air india provide full refund on domestic ticket cancellation and upto which deadline?
This is not the request but you have to gave full refund of the cancellation or either we have to complatint with the government.

Its been more than 20 days since i am waiting for my refund against ticket number # [protected] (Pnr: z2h6r).

Air india failed to give me a confirm ticket from pnq to ixz on 6th march 2020. And finally suggested full refund on 5th march 2020. Since then i have been waiting for my money.

Because of this delay, i am liable to pay late fee and interest on my credit card.

Please initiate the refund as soon as possible with the appropriate penalty for my credit card payment.

This should have been resolved within appropriate time frame but due to your staff's negligence i had pay a penalty and degrade my credit score.

Please initiate the refund.

Regards,
Siddharth srivastava