Claimed

Air India Complaints & Reviews

1
Last updated Apr 19, 2024
Complaints 3151
Resolved
294
Unresolved
2857
Quick Links
Statistics
Share
Contacts

File a complaint to Air India

Having problems with Air India?

File a complaint and get it resolved by Air India customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Air India
Customer Service Contacts

Air India Phone Numbers

Toll free
1800 180 1407
205
157
1800 223 7776
25
30
1800 625 6424
15
20
Phone
+91 11 2462 4075
54
44
+91 22 2581 8515
13
18
+91 11 2462 4074
10
11

View more phone numbers

Mobile
+91 84 4304 4488
70
66
+91 85 8396 8001
12
18
+91 84 4304 4499
11
17

Air India Website

Air India Head Office Address

Marine Drive, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India
400021

Air India reviews & complaints page 81

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
I am Bhavana Mudigonda, bearing PNR No: JCRZ9 whose itinerary is as follows:
AI 30 : Ahmedabad(4:00 hrs) to Mumbai (5:15 hrs) on 11th dec 2019
AI 9022 : Mumbai (07:45) to Vijayawada (09:45 hrs) on 11th dec 2019
But then, as AI 30 got delayed by alomst 7 hrs, and it is not possible to take AI 9022 flight, I have cancelled AI9022 flight ticket through Air India call centre who said that I will receive a cancellation receipt...
Helpful
1 other people found this review helpful
1 found this helpful
2 Comments
Report
Copy
K
kiran5750
Report
Copy

donuts on fake jobs

Address:Krishna, Andhra Pradesh, 521301

Air IndiaAir india airlines fraud hr - Vinod Garg


Gudivada, Andhrapradesh India
Submit a Complaint
I had received a mail and call from vinod garg hr & Enquiry Department mr.Khushsl sain([protected]) mentioning that my job application has been accepted in air india in domestic airport.

When i called to this numbers ([protected], [protected])he told that he is a hr in air india, Bengluru.br...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I am writing regarding flight ai 154 dated 27.11.2019 from vienna airport to indra gandhi international airport, new delhi with the scheduled arrival time of 10:20hrs.
My booking reference is hnlcq. The flight did leave on time from vienna and was to land in delhi at 10:20hrs but we were told that due to fog we could not land in delhi and our flight was diverted to amritsar. we landed in amritsar at 10:39hrs and were in the plane...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
This is with reference to pnr no : z2y1t (Passenger name : jyoti chopra).

On 13th dec 2019, i requested your telephony fare desk to change the travel date from 17th jan to 15th dec along with upgradation to business class.

Agent provided me the link to make the payment of rs. 1, 03, 163. The link was processed from my end but failed when re-directed to merchant site. This was raised to the agent and i was asked...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
akula susheel
from Gurgaon, Haryana
Report
Copy

delay of flight ai 126 from delhi to hyderabad by 19 hours

Address:New Delhi, Delhi

I travelled by air india flight ai 126 from bangalore to hyderabad on 29 december 2019. Journey started from bangalore (Blr) at 13:20 on 29 dec 2019 to indira gandhi intl, delhi (Del) at 16:10. Further i was supposed to board flight number - air india (Ai) 126 with scheduled departure from indira gandhi intl, delhi (Del), terminal 3 at 17:15 on 29 dec 2019 to reach rajiv gandhi intl, hyderabad (Hyd), on 19:25, 29 dec 2019.
My scheduled...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kiritad
from Ongole, Andhra Pradesh
Report
Copy

refund of cancellation.

My flight got cancelled due to operational reason from srinagar to nagpur via delhi on 12/12/2019 and from there various flights were booked along with my family members

Totally i have cancelled 5 tickets but airindia had not refund me monwy back.. Everytime i call airindia customer care they are not able to update me status and i made no of corresspondance to [protected]@airindia.in but they dint bother to reply me... Details...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
AnamHusain
from Delhi, Delhi
Report
Copy

money deducted, no booking, no refund, no response

Address:New Delhi, Delhi

On 26 december, my friend arjun agarwal booked two flight tickets through your website.

The details are as follows -

Upi transaction id[protected]

To : air india limited
(Billdeskpg, [protected]@icici)

From : arjun agarwal - hdfc bank
([protected]@okhhdfcbank)

Google transaction id - cicagkdo1m6xrw

Reference number: [protected]br...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mahesh Javale
from Delhi, Delhi
Report
Copy

I am complaining for lost clothing item in air india flight

I have lost my clothing items in air india flight travelled on 24th december, 2019 from new york to delhi in flight no. Ai 102, seat no. 42c. When discussed my issue with air india customer care executives, they are asking me to drop email on [protected]@airindia.in. When addressing my issue on this email id the email shows invalid and email didnt delivered, it returned to me.

How i will be able to collect my items when air...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
savyjack
from Gurgaon, Haryana
Report
Copy

air india air india not giving refunds back

Hi, I had booked 3 tickets from air India website - Air India Flight No.-AI 828, Date - 08 Dec 2019, Dep Time - 11:30 hrs, From Srinagar (SXR) To Delhi (DEL). Due to bad weather the flight was cancelled. So far, I have not received my refund. I called customer care multiple times, but they have no information on refund. I even mailed multiple times to ecommerce @airindia.in but so far, I have not received any response....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
drjsurti
from Surat, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund

I booked a flight from the air india website: bom-ewr-bom on 11 nov 2019 for 18 nov 2019 returning on 15 dec 2019. Subsequently had to cancel it withing 12 hours on 12 nov 2019. I also on the same day, wrote an e-mail to their e-commerce department. The only acknowledgement i received from them was that my ticket has been cancelled. No mention about refund at all. I called their customer care number on 9th dec 2019 to ask for the status of...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
Manojay
from Delhi, Delhi
Report
Copy

payment debited but ticket not booked

Flight number: ai 933
Name: r sugathan
Delhi to kochi

I tried booking this flight on the 22nd of december and the amount was debited from but payment gateway failed (Upi gateway) and i did not receive the ticket. I called the customer care number and they told me that the ticket was automatically registered as cancelled and the amount of rs. 6186 will be reverted if i email at air india customer relations. I have...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Suhail Kumar
from Patna, Bihar
Report
Copy

cancellation of booking

Address:Brahmaputra, 33, Gautam Buddh Nagar, Uttar Pradesh, 201303

Reference my pnr j5gn1.
It is disturbingly submitted that i had done booking as armed forces discount as telebooking. On moving to airport today, i came to know that it has been cancelled without intination. Infact i received a remibder a few days back regarding our travel today. This has resultef in major financial loss as well as trauma to the family if a servubg soldier who is booked for return also. May i request you to adjust...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
debashishk72
from Delhi, Delhi
Report
Copy

missing baggage

Address:New Delhi, Delhi, 110029

I'm a student studying in london, i was flying back to delhi via mumbai. I had my luggage in mumbai with me, after that i haven't seen it. I filed a report the reference number is : delai30823, the status is: item located, confirmation pending. I was promised by your staff that i'll get the baggage on the very same day as it is lost domestically. I haven't received any calls from air india's side and when i'm trying to call them on the number...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
The pre-booked seat (Paid 60 aud) was not allocated to me in the ongoing flight sydney — delhi (Ai 301, 9th nov 2019). Attached is the boarding pass of non-extra legroom seat that was allocated to me at sydney airport.

Also attached is the receipt of the pre-booking.

It has been over two weeks since i contacted the airline and sent them the proofs via email, however, no one has acknowledged the email or sent...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sarbjeet Singh Randhawa
from Anandpur Sahib, Punjab
Report
Copy

job related

Address:Hno.17 VPO Pakharpura Amritsar, 143502

I'm complaining to miss anjana rawat who was calling for sending documents with 2 passport size photos me that you're selected for supervisor post at chandigarh airport. After that she asking me to send 1500 for file charge and 8500 rs for uniform and she ask me first send the money after one day your uniform will be delivered to your address. And today also she ask me for 15000 rs more for death insurance by air india. So doubt on her and...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
Chandan Mitra 58
from Hyderabad, Telangana
Report
Copy

not providing the purchased seats

My self chandan mitra a retired ifs officer stationed at hyderabad had booked 8 seats 5a, 5b, 5c, 5d, 5e, 5f and 7e, 7f, for the air india flight ai 776 from bhubaneswar to hyderabad scheduled on 9th of december in favour of mrs aditi das, mrbinoy krishna das, mrs krishna das, mranshuman mitra, mrchandan mitra, mrs nandita mitra, mrsantosh sen and mrs smita sen respectively. The tickets were booked through credit card on3rd of september by...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sapna Hemanth
from Delhi, Delhi
Report
Copy

broken baggage

Address:355, 3rd Main Road, Tata Nagar, 560092

Hello,

I have lodged a complaint on 6th december 2019 regarding my broken baggage. The tag no. Is ai919099 (Ai506). The customer service has been very unhelpful in this regard and failed to provide me any resolution. I have called them up a 100 times till today, but to no avail. There is no person who can let me know what the status is. Please help....
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
aishwaryaraman93
from Bengaluru, Karnataka
Report
Copy

misguidance on baggage information

Address:Indira Gandhi International Airport, Terminal 3, New Delhi, Delhi, 110037

This event took place on 19 december 2019 at 8:17 am at terminal 3, indira gandhi international airport, new delhi.

I booked air india flight ai 506 from new delhi to bengaluru that departed t3, igia at 9:45 am. I landed in new delhi on 18 december 2019 at 11:30 am after traveling from usa in china southern airlines. About two weeks ago, before i made the booking on air india, my mother spoke with an air india customer service...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
J
Joy_deep_Bhattacharya
from Delhi, Delhi
Report
Copy

luggage delayed

My brother shri sandipan dutta & his wife srimati singing sikdar dutta, staying at us, had availed the air india flight having the following details:
Flight details : dl 4920 / 15 dec ai 102 / 15 dec
Routing : orf / jfk / del

At delhi, it was identified that the airline had left all luggages at new york and this couple who have come to india for a week to impart lectures at the iit mumbai are in deep trouble as...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pmayoor
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

online ticket booking: money debited from credit card but no ticket issued

Address:T-6/503 , Orchard County, Ansal API, Sector 115 (Near Sante Majra), 140307

Respected sir/madam,
I am an indian citizen living in australia. I have my property in mohali (Punjab). Every year i visit india.

I tried to book a ticket online on[protected] on air india website www.airindia.in. this booking was from sydney to delhi on[protected] and from delhi to sydney on[protected] for one adults.

I made online payment on airindia.in website by my australian gem visa credit card...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy