Air India Complaints & Reviews

I am trying to cancel my ticket through air india website unable to do. Tary contact
With customer service center number no one received waiting in line more than 30 mnt. No one pick up.
What kind of service is diz.

Ticket details given belo. Kindly do the needful

Name debabrata sharma
Pnr hpgvw
Ticket no. [protected]

I had travelled by air india flight no ai 9727 from kolkata to ranchi on 20 dec2019 against ticket no[protected]
Before boarding i requested for additional luggage plan from airindia customer care, against which a link was provided to me on my email. I paid rs 8400 but soon after deduction of amount, i got a call from air that the flight through which i am travelling is a different kind of flight and no extra baggage allowance will be provided.

Customer care executive assured me that amount deducted will be credited in my account in 4 working days.

However it didn't happened. Till now, i had called more than 15 times to customer care executive. Event i have spoken to manager through call forwarding. Each call took more than 40 minutes to check whether any outstanding balance is being shown in my account. Everybody said that amount will be credited in 3-4 days. Everybody said that you will get call from us in one hour that amount had been transferred.
Some said that report for refund was generated but issue was not highlighted, now we have highlighted it.
It has gone past more than two months.
My amount is stuck with you.

You are requested to raise the issue to higher authorities to assist me. I further request to pinpoint the person responsible for this delay, the unconvince caused to me, for harrasing
Customer (As everyone took around 40 minutes to check and still made false promises).

Another request is to reply this mail because i am collecting evidence to take up a case against the service of air india in consumer court. I already have recordings of discussions on the topic i had with your executives. Your reply wil assist me more. Non reply of the mail will be considered again another ignorance by your service providers.

I am repeatedly requesting you to not to play with my time and my hard earned money.

I request to customer care to reshedule the flight but they booked with wrong timings.

I request from 25th to 30 march same timings evening 6.50pm and customer care agree on this and they send me the link of payment of difference amount. I paid the same.

But they booked morning timings 7.45am.

Now they are not resolving the issue.

Very bad experience i faced.

My parents were travelling for new york to india via delhi so i booked proffered seat for them from my sisters card and mine so the page has just skipped the 1st time i thought it was just refresh so i did it again so i figured might be because it is american card it wasn’t working so i booked the seat with my card that is when i realised i have been charged but the seat wasn’t booked i called the customer care several times they just asked me to contact e-commerce team and i did i did call them lots of times the whole day no response i emailed them lots of emails no response i have been robbed and they haven’t booked any seat or nothing happened there was none find issues nothing happened i just want my money back please help.

My parents had to travel with their legs stuck to the front seat and very uncomfortable flight even thought i paid for their comfortable travel.

Traveller - sridevi attluri
Pnr number-j5k1w

I had cancelled round trip tickets from delhi to chennai on the 24th february 2020 within the cancellation 7 day prior to the flight criteria for full refund, but i haven't received anything yet. When i try to contact the customer service number, it's constantly busy and ecommerce email id is not responding to my emails. Air india please update me regarding the status of my refund as soon as possible please.

Sir,
1.. I have cancelled the air india ticket (A) pnr no. Yy0kv
(B) e ticket no.[protected]Del - jbalpur, ai 9617) on 14 feb 20. The same has not been processed even though lapse of 1 month and intimated thrice through email.
2. I had to fly to delhi from jabalpur on 5 march but flight declared cancelled by air india authority at about 11pm after waiting 04 hrs at jabalpur airport. Subsequently they cancelled my ticket but i have not recd any refund process confirnation yet. T. No[protected], pnr no htkdt, fl no ai 9618.
3. The delay in refund is putting fiancial burden on me and the beauty is that air india is not bothered at all about customer problem.
Thanks and regard
Nagendra kumar

I mrs arpita roy and daughter sanskriti roy booked ticket in ai-821 jammu srinagar which scheduled time was 1300 hrs on 14 mar 20, however, the flight moved out at 1240 h despite we have reported at 1205 hrs check in counter. But we were told that flight is already departed at 1240. And neither any refund nor any assistance given by air india. It was further told that director doesn’t come saturday and sunday once i wanted to talk to him. We were really harassed due to early departure of flight before scheduled time. Therefore, i want my fare refund due to the airlines fault and clarification is need why such thing happened when both passengers were lady.

Date of the incident:04-MAR-2020
client name: AIR INDIA LTD

On the above mentioned date i purchase a ticket from air india website and on the last interface they ask for the payment, i fill my card details and they deducted 611 SAR from my account and i did not get any PNR number or ticket from their website, I contacted customer care several times and inform my problem they gave us the PNR NO : HN0B1 and they said these PNR is cancelled you get the full refund amount within 7 working days (full refund means ticket not yet issued)

I already contacted ecommerce department for the refund, now they said my money not yet credited their account, how come i dont know, i have a statement in my bank and its shows clearly AIR INDIA LTD debited 611 SAR.

I have been chasing a minor issue of refund of cancelled flight tickets as per below details:

Delhi - dharamshala 13th jan e ticket[protected]
Dharamshala - delhi 15 th jan eticket[protected]

The flight was cancelled due to bad weather conditions.

Since last 10 days, i have been constantly chasing the above matter on phone/mail without even any reply email!! And always getting the same reply on phone that refund is in process!!

1.in no uncertain terms, i am registering strong protest and complaint for the undue harassment and frustration in this entire ongoing mismanagement and processing fiasco from air india refund processing team.
2. I would also highlight that some phone numbers on their website or provided to me by air india's customer support representatives are non functional[protected]/ 49631097/[protected] or not attendedl!
3. There is no escalation matrix or complaint redressal system in this organization's system where customer's concerns and plight can be highlighted, if it is not getting handled properly.

This is a complete joke in today's business.

All in all, i am inclined to think that flying association with air india is painful & frustrating experience. Hence, my only request is to let me know what is the timeline for resolution of refund process.

And also, responsible process holders for this mis-management which have caused endless follow ups/ frustration and headache should be held accountable.

I had booked e ticket[protected] dated 10th april from kolkata to bagdogra through yatra. It was refundable tickets, however while cancelling the same the refund amount is only reflecting as rs953 (I had paid 11886 while booking). Cancellation charges cannot be 10000 rupees right? Can you please check? I have not cancelled it yet. Why did it reflect as refundable while booking then?

I was trying to book a ticket from mumbai to delhi on 05 and 06 feb 20 during which the payment was made however the ticket was not generated. Spoke to air india customer care executive and she said the pnr has been generated for the ticket booked on 05 feb but no pnr generated for the booking made on 06 feb 20.in both instances the ticket is not generated.

My details are as follows:
Name: naveen sharma
Email...

I would like to inform you that air india is started cheating with the out stations people and they are taking wrong decision they don’t know the meaning of gd however, gd means to take leadership and they gave us the topic planning is better than unplanned i took the leadership and started and i ended it very well where a guy who didn’t spoke a single word and at last he was just repeating a word “ plan “
And infact he didn’t close the topic in a perfect way and he got selected what is this? I mean is this is the selection procedure of air india if yes then you should close this airline asap people are getting harassed for the same and most of them are getting selected internally this is totally a wastage of time and money they are cheating us by collecting the demand draft of rs-500/- and taking unfair decision and not listening properly to the candidate query they are not agreeing to talk to us they are just repeating it’s a panel decision we cannot rectify. My name is raja kumar pandey and my token number was 114

Firstly i booked 2 tickets flying on the 18 th feb from goa to mumbai (Judith vaz and sebastian fernandes) and the money was taken but never issued a ticket. I called soo many times regarding this issue from london and some of them who i spoke to was rude and unprofessional. They even told me it’s not their problem as the payment was taken by delhi office and not pune office. At the end i managed to get the ticket issued but having said that because of this problem i missed my work meeting and had to reschedule. It costed me lot of money. One of the manager said he will get back to me regarding compensation but never got back to me till today. Than i booked 2 more tickets to tel aviv (My mum bernardina pereira (78 yrs don’t speak english) and nephew kenrick agnel antonio fernandes (10 yrs) for the 23 rd feb last month. And while booking i clearly mentioned that she need wheel chair and assistant all the way through the whole journey back to goa. And i was told she will be taken care with no problem. Guess what she got lost at the goa airport first. Than somebody offered her help and took 500 rps from her to take her to the right direction and to the gate walking. Than in delhi same thing happened. She was crying for help (78 hrs old lady) i called air india hundreds of time for help from london as we were meeting in tel aviv. Air india staffs on the phone never bothered to help me at all. I even asked th to contact delhi airport to help my mum. I was constantly calling her from london to make sure she gets help all the way through. But none of your staffs helped me. At the end i had to speak to some strangers at the airport and ask for help to get my mum to the gate. I really want the answer for all this mess that was created by your staff and making my mum cry all the way to tel aviv on the 23 rd feb last month.

My name is pearl shirin samson and i am writing today in reference to payment collected twice towards excess baggage.
I happened to have a sol ticket : roa no: [protected] / eticket no:[protected] / pnr no. Hyd 5017291. I have boarded the flight on 18th evening at hyd via boarding no. 84 and thereby was collected usd 240 via document no:[protected] for the extra baggage.
Post landing on 19th feb in delhi, i was not allowed to board the flight of ai 187 due to pay load reasons and i was off loaded on the 19th morning. At this point of time, in the delhi airport i was told i can use the same receipt of extra baggage receipt during the flight i. E on 21st.

After air india failed to confirm my sol ticket for 21st of feb and i had to purchase a new air ticket for the same day 21st of feb via
Pnr no: y563v
E-ticket no: 098-[protected]
Now on 21st i was told that the extra baggage amount which was collected on 18th feb in hyd stands as used (Partially used) as i traveled from hyd - del and the earlier payment towards excess baggage (Shows as used and collected and was not honored in delhi. This has been such a financially draining situation as i had to make another payment o[censored]sd 240 via document no:[protected].

I checked with the delhi staff who has advised me to contact the toronto air india office who can look into this issue but again, its been three business days and since the email that i have sent and haven't even received an acknowledgement that they would look into the email and get back.

Ai has no accountability of their actions and fail to fix issues which need just co-ordination between their own staff.

This has overall been a very excruciating experience with delhi air india and poor staff management experience who fail to sort out things and make the relevant changes to the customers need.

This to inform you that I have booked ticket via MMT application from kochi to Delhi for 18 Apr 20 (PNR-Y42GN). Erroneously I have booked ticket of My wife on the name of MRS BABITA BHATTI. As we are recently married so all the ID proof she had on the name of BABITA. There was a problem with surname only . I’d card not having any surname but ticket booked along with surname. Further I requested you to kindly plz amend the name of my wife to Mrs BABITA in the above said ticket. Copy of Driving license and Aadhar card is attached for your ready reference. As this is our first trip together kindly look into this matter with empathy...
Thanking you

During ticket booking, i selected wheel chair service also. But when my mom asked to air india staff to give wheel chair facility they are saying that there are no wheel chair service written on ticket. I booked the ticket from air india web site and paid 10000 rupees extra. If i was booking the ticket from other website i could save 10000 rupees.

My mom is at new delhi airport.
Flight details
Date dep time from to flight no. Dep
Terminal airline
26 feb 2020 14:20 hrs delhi (Del) stockholm (Arn)

Please help.

On february 18 and feb.22, 2020, i sent a request to customer care for cancellation of my 3 air tickets in view of some unavoidable personal inconvenience. Those tickets i purchased myself from air india page but while trying to cancel those from "my booking" link, i did not find any link to cancel. Finding no option, i then sent my request to ecommerce (See below the copy including flight details) for cancellation and refund, but as yet i have not heard anything from them. I would appreciate an early action in this regard.
Thank you.
Kalyan das

([protected]@gmail.com)

The manager,
Air india

Dear sir/ madam,

I would appreciate if you please cancel the following tickets and arrange for the refund. I failed to cancel those tickets from the 'my booking ' link.

1. Bom-del ai 677 on 23rd february
2. Del-ixc ai 9831 on 23rd february
3. Del-bom ai 636 on 29th february
(Copies attached)
Thank you in anticipation of your kind favour.

Sir,
1. I had ticket with ticket no.[protected] and pnr no z14pf, from del to sxr on 12 jan 20.

2. Due to a bad weather condition, ticket had cancelled by concerned agency.. On 13 jan 20 a fresh electronic ticket was issued by airindia which copy is attached below, was also cancelled by same agency for same reason.

3. Refund amount has not generated till now approx 3400 rs.

4. Please do needful action against my refund...

I dr vinita tiwari traveling from flight no a1019
On 20 february 2020 have my father traveling with me who needed wheelchair.
When i went to the wheelchair counter i was asked 3 times to go here and there by different staff members and all the wheelchair staff members were sitting and no help at all
At last i had to tell to get the staff ready.
I don't think anyone who is capable of walking by their own would ever use a wheelchair
Why can't you teach your staff to be helpful when its needed

Air india not giving refunds after 30 working days
I had booked 2 flight tickets for my family in air india, date of travel are given below
1. Delhi – kullu on 12th january 2020 – eticket no[protected] to[protected]
2. Kullu – delhi on 15th january 2020 – eticket no[protected] to[protected]
Flight from delhi to kullu was cancelled by air india due to bad weather and both tickets above were cancelled by air india office at t3, new delhi airport. I have made numerous calls to air india ecommerce and send mails attaching tickets and cancellation details, but till now air india has not refunded my ticket price. I am attaching both tickets and screen shots from air india office at t3, new delhi airport where cancellation was done.
Please expedite the process