Air India Complaints & Reviews

I have been chasing a minor issue of refund of cancelled flight tickets as per below details:

Delhi - dharamshala 13th jan e ticket[protected]
Dharamshala - delhi 15 th jan eticket[protected]

The flight was cancelled due to bad weather conditions.

Since last 10 days, i have been constantly chasing the above matter on phone/mail without even any reply email!! And always getting the same reply on phone that refund is in process!!

1.in no uncertain terms, i am registering strong protest and complaint for the undue harassment and frustration in this entire ongoing mismanagement and processing fiasco from air india refund processing team.
2. I would also highlight that some phone numbers on their website or provided to me by air india's customer support representatives are non functional[protected]/ 49631097/[protected] or not attendedl!
3. There is no escalation matrix or complaint redressal system in this organization's system where customer's concerns and plight can be highlighted, if it is not getting handled properly.

This is a complete joke in today's business.

All in all, i am inclined to think that flying association with air india is painful & frustrating experience. Hence, my only request is to let me know what is the timeline for resolution of refund process.

And also, responsible process holders for this mis-management which have caused endless follow ups/ frustration and headache should be held accountable.

I had booked e ticket[protected] dated 10th april from kolkata to bagdogra through yatra. It was refundable tickets, however while cancelling the same the refund amount is only reflecting as rs953 (I had paid 11886 while booking). Cancellation charges cannot be 10000 rupees right? Can you please check? I have not cancelled it yet. Why did it reflect as refundable while booking then?

I was trying to book a ticket from mumbai to delhi on 05 and 06 feb 20 during which the payment was made however the ticket was not generated. Spoke to air india customer care executive and she said the pnr has been generated for the ticket booked on 05 feb but no pnr generated for the booking made on 06 feb 20.in both instances the ticket is not generated.

My details are as follows:
Name: naveen sharma
Email...

I would like to inform you that air india is started cheating with the out stations people and they are taking wrong decision they don’t know the meaning of gd however, gd means to take leadership and they gave us the topic planning is better than unplanned i took the leadership and started and i ended it very well where a guy who didn’t spoke a single word and at last he was just repeating a word “ plan “
And infact he didn’t close the topic in a perfect way and he got selected what is this? I mean is this is the selection procedure of air india if yes then you should close this airline asap people are getting harassed for the same and most of them are getting selected internally this is totally a wastage of time and money they are cheating us by collecting the demand draft of rs-500/- and taking unfair decision and not listening properly to the candidate query they are not agreeing to talk to us they are just repeating it’s a panel decision we cannot rectify. My name is raja kumar pandey and my token number was 114

Firstly i booked 2 tickets flying on the 18 th feb from goa to mumbai (Judith vaz and sebastian fernandes) and the money was taken but never issued a ticket. I called soo many times regarding this issue from london and some of them who i spoke to was rude and unprofessional. They even told me it’s not their problem as the payment was taken by delhi office and not pune office. At the end i managed to get the ticket issued but having said that because of this problem i missed my work meeting and had to reschedule. It costed me lot of money. One of the manager said he will get back to me regarding compensation but never got back to me till today. Than i booked 2 more tickets to tel aviv (My mum bernardina pereira (78 yrs don’t speak english) and nephew kenrick agnel antonio fernandes (10 yrs) for the 23 rd feb last month. And while booking i clearly mentioned that she need wheel chair and assistant all the way through the whole journey back to goa. And i was told she will be taken care with no problem. Guess what she got lost at the goa airport first. Than somebody offered her help and took 500 rps from her to take her to the right direction and to the gate walking. Than in delhi same thing happened. She was crying for help (78 hrs old lady) i called air india hundreds of time for help from london as we were meeting in tel aviv. Air india staffs on the phone never bothered to help me at all. I even asked th to contact delhi airport to help my mum. I was constantly calling her from london to make sure she gets help all the way through. But none of your staffs helped me. At the end i had to speak to some strangers at the airport and ask for help to get my mum to the gate. I really want the answer for all this mess that was created by your staff and making my mum cry all the way to tel aviv on the 23 rd feb last month.

My name is pearl shirin samson and i am writing today in reference to payment collected twice towards excess baggage.
I happened to have a sol ticket : roa no: [protected] / eticket no:[protected] / pnr no. Hyd 5017291. I have boarded the flight on 18th evening at hyd via boarding no. 84 and thereby was collected usd 240 via document no:[protected] for the extra baggage.
Post landing on 19th feb in delhi, i was not allowed to board the flight of ai 187 due to pay load reasons and i was off loaded on the 19th morning. At this point of time, in the delhi airport i was told i can use the same receipt of extra baggage receipt during the flight i. E on 21st.

After air india failed to confirm my sol ticket for 21st of feb and i had to purchase a new air ticket for the same day 21st of feb via
Pnr no: y563v
E-ticket no: 098-[protected]
Now on 21st i was told that the extra baggage amount which was collected on 18th feb in hyd stands as used (Partially used) as i traveled from hyd - del and the earlier payment towards excess baggage (Shows as used and collected and was not honored in delhi. This has been such a financially draining situation as i had to make another payment o[censored]sd 240 via document no:[protected].

I checked with the delhi staff who has advised me to contact the toronto air india office who can look into this issue but again, its been three business days and since the email that i have sent and haven't even received an acknowledgement that they would look into the email and get back.

Ai has no accountability of their actions and fail to fix issues which need just co-ordination between their own staff.

This has overall been a very excruciating experience with delhi air india and poor staff management experience who fail to sort out things and make the relevant changes to the customers need.

This to inform you that I have booked ticket via MMT application from kochi to Delhi for 18 Apr 20 (PNR-Y42GN). Erroneously I have booked ticket of My wife on the name of MRS BABITA BHATTI. As we are recently married so all the ID proof she had on the name of BABITA. There was a problem with surname only . I’d card not having any surname but ticket booked along with surname. Further I requested you to kindly plz amend the name of my wife to Mrs BABITA in the above said ticket. Copy of Driving license and Aadhar card is attached for your ready reference. As this is our first trip together kindly look into this matter with empathy...
Thanking you

During ticket booking, i selected wheel chair service also. But when my mom asked to air india staff to give wheel chair facility they are saying that there are no wheel chair service written on ticket. I booked the ticket from air india web site and paid 10000 rupees extra. If i was booking the ticket from other website i could save 10000 rupees.

My mom is at new delhi airport.
Flight details
Date dep time from to flight no. Dep
Terminal airline
26 feb 2020 14:20 hrs delhi (Del) stockholm (Arn)

Please help.

On february 18 and feb.22, 2020, i sent a request to customer care for cancellation of my 3 air tickets in view of some unavoidable personal inconvenience. Those tickets i purchased myself from air india page but while trying to cancel those from "my booking" link, i did not find any link to cancel. Finding no option, i then sent my request to ecommerce (See below the copy including flight details) for cancellation and refund, but as yet i have not heard anything from them. I would appreciate an early action in this regard.
Thank you.
Kalyan das

([protected]@gmail.com)

The manager,
Air india

Dear sir/ madam,

I would appreciate if you please cancel the following tickets and arrange for the refund. I failed to cancel those tickets from the 'my booking ' link.

1. Bom-del ai 677 on 23rd february
2. Del-ixc ai 9831 on 23rd february
3. Del-bom ai 636 on 29th february
(Copies attached)
Thank you in anticipation of your kind favour.

Sir,
1. I had ticket with ticket no.[protected] and pnr no z14pf, from del to sxr on 12 jan 20.

2. Due to a bad weather condition, ticket had cancelled by concerned agency.. On 13 jan 20 a fresh electronic ticket was issued by airindia which copy is attached below, was also cancelled by same agency for same reason.

3. Refund amount has not generated till now approx 3400 rs.

4. Please do needful action against my refund...

I dr vinita tiwari traveling from flight no a1019
On 20 february 2020 have my father traveling with me who needed wheelchair.
When i went to the wheelchair counter i was asked 3 times to go here and there by different staff members and all the wheelchair staff members were sitting and no help at all
At last i had to tell to get the staff ready.
I don't think anyone who is capable of walking by their own would ever use a wheelchair
Why can't you teach your staff to be helpful when its needed

Air india not giving refunds after 30 working days
I had booked 2 flight tickets for my family in air india, date of travel are given below
1. Delhi – kullu on 12th january 2020 – eticket no[protected] to[protected]
2. Kullu – delhi on 15th january 2020 – eticket no[protected] to[protected]
Flight from delhi to kullu was cancelled by air india due to bad weather and both tickets above were cancelled by air india office at t3, new delhi airport. I have made numerous calls to air india ecommerce and send mails attaching tickets and cancellation details, but till now air india has not refunded my ticket price. I am attaching both tickets and screen shots from air india office at t3, new delhi airport where cancellation was done.
Please expedite the process

I have booked tickets from delhi to kochi, but the tickets are not confirmed and money deducted from my bank account. I was only having that much money on my account and now they told me that tickets got cancelled. If i wait for getting refund it will take more than 21 days, so by that the amount will be very huge. It's making a really uncomfortable at this moment, a normal family like me can't afford this much of amount at a sudden time, so expecting some positive response from the respective company
Thank you

I took a trip to india from jan. 27, 2020 to feb 13, 2020, using air india. It was a horrifying experience flying with air india. First of all one of my baggage that i checked in going there was damaged. After 29 hours of flying i couldn't find a counter at indira gandhi airport to file the damage bag report. I was told that i could file the bag damage report when returning back. So i tried to file it at air india ticket counter on feb. 12, 2020. I was sick and didn't read what the representative has checked on my baggage tag. He checked that air india was not liable to pay for the bag and made me sign. Although i tried to explain very clearly what happened he still made me sign that piece of paper. As i mentioned i was quite sick on the return flight. The service provided on the flight was not too great either.in fact on the last plane i asked 3 flight attendants separately that i needed an extra blanket as i was extremely sick, i was only given a run around that they are looking for one extra blanket. On a 767 large plane they couldn't find an extra blanket, i was shivering the whole way. I think if someone was dying they wouldn't help them either and probably let them dye. Overall service bothways was a terrifying experience. I won't be taking air india flights anymore and probably won't recommend anyone else. It has made me more sick since i came back on feb. 13, 2020. I am seeking for compensation, refund of my ticket in cash.

I was flying from Ahmedabad to Bombay I on 5/1/2010 The flight was supposed to take off at 7:10pm but it did not arrive till 9 and took off around 10:00 pm and landed at Bombay at 11:30pm but by other flight was11:30pm to melbourne so I truly missed that flight and no body helped me there. I was so helpless and at the and I had to buy another ticket to melbourne such cost me $2195 which is not small amount I already spent all my savings to come to india after four years and I did not had any only to to pay another fair so I had to borrow from friends so I am in debt now which is not acceptable. I am attaching the photo of the certificate saying that due to flight delay I missed my flight so would like the air india to compensate me or I will take this further

I have booked international flight ticket from ahmedabad to vancouver for date 14.12.2019.

Booking id is nn[protected].

Before going to abroad, i have confirmed with air india customer care regarding baggage information and replied that for student visa holder one extra baggage of 23 kg is allowed.

But when i reached at ahmedabad airport for departure, i was charged rs 17980 by air india for 23 kg baggage.

So what is the meaning of your confirmation from air india. We have presented mails proof along with student visa. But air india denied extra baggage of 23 kg and allowed only 2 bags of 23 kg luggage.

I have paid rs 17980 for extra, i. E. For 3rd bag of 23 kg.

So please do the needful.

If such information was provided after confirmation with air india, thenafter also if customer was charged then who will pay this amount?

Please escalate this case to appellate team and help me at your level best.

Hi, i was travelling from fft to blr via mumbai via air india flight. During the travel i was checked out my check in bags at mumbai (International to domestic) and checked in again at mumbai airport. But i have not received by bag at blr. I have raised a complaint at blr airport but they are keep saying "tracing" or "mumbai airport is not responding" from past 7 months. I went to blr airport by personally many times but still i have not received any compensation nor proper update.

Pls find more details :

Flight no: ai 639 mumbai to blr
Complaint no : blrai46086
Status : no update
Raised on : 01 jly 2019

Thanks

I got a message from air indai limited and they provided a link in that massage.in that link a two page pdf file is there.. And i called to this number in that pdf which they mentioned as hr number [protected].
I didnt paid any amount because i know that was a fraudulent part maintaining by a gang..
I am here just complaining about to end them here only because innocent people are getting loss from that fraud gang
Arrest them and do like no one is never choose to do this type fraudulent things.

Following return journey was booked through flipkart travel on 12 dec 2019:

Sector:
New delhi to guwahati: air india ai-889: tue, 17 dec 2019
Guwahati to new delhi: air india ai-890: sat, 21 dec 2019
Passenger name: mr. Alok saxena
Pnr: j3be5
E-ticket no.:[protected]

The following facts are submitted:

On 13 dec 2019, the air india customer care no. [protected] was contacted multiple times to ensure the full refund due to disturbance in the northeastern states and after getting assurance for the waiver for a full refund by different executives, the booking was canceled through one of the customer care executives. However, no intimation for cancellation was made by air india through email/ sms. The call recordings of the conversation made between my no. [protected] and [protected] on 13 dec 2019 must be checked for verification. It is also to mention that none of the executives mentioned the period of waiver as 11-15 dec 19 as claimed by air india now.

Flipkart travel cc no. [protected] was also contacted on the same day for a refund but their cc executive told to wait for a refund until they get confirmation of cancellation from air india.

Afterward, several communications were made to both air india and flipkart regarding refund however; no progress could make. Moreover, air india office at safdarjung airport, new delhi was also visited personally on 23 dec 2019 who also denied offering any help from their side for a refund and advised to contact flipkart travel only. On my pleading, they provided me the contact no. [protected] of riya travels from their data who made the booking for flipkart travels. However, later it was found that either the no. Was not responding or answered as wrong no.

Flipkart travel is insisting to take an endorsement copy or an email from air india which must state that the booking is eligible for a full refund along with stamp so that they can take up with airline accordingly.

On the other hand, air india is not ready to assist regarding refund stating that their ecommerce section is equipped to provide web support for bookings made on their website www.airindia.in only and for the refund of tickets, the travel portal from which the tickets were purchased should be contacted.

Since a considerable period has been spent and the issue is still unresolved, i request you through this portal to seriously look into the matter and do the needful to refund me as per the waiver assured by the air india customer care.

In fact, this issue has really caused mental harassment to me by all the concerned and i feel that i would have no other option left but to involve all the concerned into legal procedures at consumer forum if this issue is not resolved promptly.

This is to inform you that my money is debited from my account and tickets are not generated for 24th February 2020 - 11.50 am flight AI 738 Bangalore to Bhubaneswar which I was booking today.

I contacted the Air India helpline, asked me to wait as they said, payment is reflecting but wait untill the tickets are generated and also to mail but untill now no one has replied to my mail or provided any solution to it.

When I got back to the airline website it said payment error.

I've made the payment through UPI Google pay.