Air India Complaints & Reviews

I would like to highlight the recent harrowing experience of air india staff at goa airport on 7thjanuary, 2020.

I was on vacation to goa from dubai and had a return flight on 7thjanuary, 2020. At the check-in counter air india staff ms. Manisha ripped off my passport into two parts - the book was detached from the cover. On checking with manisha how the passport got damaged she mentioned that when she opened the passport it ripped. That can’t be possible because the passport is not a rs. 5 noteboook which will rip when opened and just a few minutes before, the security at the airport gate opened the same passport to check details, how come it didn’t rip at that time. When we told mr. Pradhan (Air india duty supervisor) to check the cctv cameras he just changed the topic to cover for his staff & refused to do so.

After checking with mr. Pradhan and airport immigration authorities, it was confirmed that i could not travel with the damaged passport. I was advised to apply for a new passport. As a result of this my family which includes my wife and two minor children (3 & 10 years) also did not travel.

I was told by air india reservations team that i would have to pay the penalty and no show fees and also fare difference if any for my family. How can i let my wife travel alone with 2 minor children and luggage?

My question is why should i bear all these charges when it is air india's staff fault.

- is it right that i should allow my wife to travel with 2 minor children and luggage especially when our tickets have been booked together as a family?

Detailed below are all of my other loses because of the incompetency of air india staff.

- i had to pay for the taxi back home from airport to vaddem.

- i had to apply for a new passport where i paid rs. 3000 which is an added expense for no fault of mine.

- since they don’t accept tatkal applications for damaged passport i have to wait approx. 20 days for issuance of new passport which is precious time lost since i can’t resume my duty.

- the additional new tickets, penalty and no-show fees have to be paid by me which is very unfair.

- i & my wife had to resume work on 8thjanuary, 2020 and because of this incident both o[censored]s had to extend our leave which is unpaid till the time we resume our duties.

- also my daughter has missed her school days resulting in absenteeism and loss of school work.

On receipt of my passport on thursday 16th january, i went back to reservations department at the airport as advised before to book my tickets. However when i approached the air india reservations in-charge, she mentioned that i was not entitled to free ticket since i had made a formal complaint (I was previously told that i would not be charged for new ticket nor pay penalty charges) and as a result i had to pay rs. 45, 000 for tickets and penalty fees for me and my family.

In conclusion, i would like to request a full investigation in this matter by checking cctv cameras from 4:30 – 7:30 pm on 7thjanuary, 2020 and compensation of rs. 5 lacs by air india authorities for all the mental, physical and emotional trauma they caused me and my family and request for termination of air india staff manisha so that this kind of incident won’t be repeated in future.

The air india authorities refused to help us and we were left hanging with no solution.

I had already sent a registered letter to air india head office in delhi, but till today i haven't heard anything from anyone. Requesting for swift action from concerned authorities since this incident has left me and my family mentally traumatized.

Your immediate action in this matter will be highly appreciated. For any any additional queries please feel free to contact me via email on [protected]@gmail.com.

Attached is pnr copy with mention of damaged passport for your kind reference.

Kind regards,

Savio sanches

Troubled passenger

+[protected]Dubai)

+[protected]Dubai)

Attachments area

I have booked ticket from visakhapatnam to hyderabad on 23 december 2019 through www.airindia.in website. However an amount of rs.17, 192 got deducted for failed transaction also i. E. Against card number : 5546xxxxxxxx8313 and transaction details

Air india ltd (Inr) www.airindia.IN | 85215229357950688455221. And my credit card statement for the month of january 2020 is showing the amount of rs.17, 192 deducted for failed transaction also as due. So please resolve the issued and credit rs.17, 192 to my account.

Amount debited against card number : 5546xxxxxxxx8313 for rs.17192.0 against the transaction details air india ltd (Inr) www.airindia.IN | 85215229357950688455221. I have booked flight tickets from visakhapatnam to hyderabad through flight number ai 951 vide booking reference hetsf which got debited twice. The failed transaction number is as given above. Pl resolve and credit my credit card account with rs. 17192

Hi sir/madam

I had cancelled my online ticket booking with pnr no. Hhz4j (Ai)

Ticket no.[protected] on 17th nov 2019

I booked it online on airindia website using my debit card. I cancelled it due to a family emergency.

But still i have not received the refund amount it's been over two months now.

Please clarify the same!

I have also emailed at [protected]@airindia.in

Hi team
I hd booked d flight from Delhi to srinagar which ws cancelled on 11 dec
Full return ws guaranteed with in three to 7 days... Its one nd half month nw bt still dre is no refund yet
Inspite of reapeted calling...first of Al no one picks up the phone nor it is attended... Its very uncomfortable for d customer... Nd dre iz no source of help...
Plz do something otherwise... I wud nt have any choice left other dn filing complaint in consumer court
Thankue

Sir
My flight no. Ai-454 pnr no. Yrt19 from amritsar to new delhi and flight no. Ai-455 pnr no. J4gtf from new delhi to shri naded sahib on dtd 09.01.2020 time 15.20.
Sir after reached at new delhi airport we feel that our two baggages were opened during the flight or at new delhi airport.
Our valuable goods and holy book guttka sahib was not at their place and not in good condition in the baggages.
Also note that one passenger mrs. Inderjit kaur marwaha is from canada. What kind of impression was imaged in her mind for new delhi airport and india.
Kindly look into the matter and try to solve this problem.
Yours truly
Gurmeet singh
Mob-[protected]
Amritsar (Punjab)

I had got my ticket numbers (098-[protected], 098-[protected]) cancelled by calling air india helpline on dec 14, 2019 due to flight schedule change where the delay was more than 1 hr from schedule departure on part of air india and i had sent the e tickets to ecommerce email id on the same day for processing refund. But even after calling multiple times to air india support desk for refund processing still after 29 days my refund amount has not been credited to my bank account. Please let me know why even after multiple follow up and being told that the amount would get credited to account within 21 days i am not getting any positive response from ecommerce team and also by when the amount will be credited to my account. No one receives call at ecommerce helpline number [protected]/4

My flight was delayed without any advanced notice by almost 6 hours all in the night with nowhere to go but the airport. There were no announcements and the staff did not offer any guidance on what was happening. They did not provide lounge access and i had to spend all my time at the airport gate. I've traveled to 36 countries and this is by far the worst airline company. Absolutely unprofessional.

On 21 december 2019 i tried booking tickets for me and my family from chennai to port blair (15 jan 2020) and return on 19 jan 2020 but due to technical issue bookings were repeatedly cancelled but during the fourth attempt money was deducted from my account but ticket was not booked. I immediately called the customer care who instructed me to send email to [protected]@airindia.in with all the booking details which i did promptly and was assured by them that i would get refund within 14 working days but even after 16 working days there is no refund and there is no information regarding its status. Kindly consider my request.
Here are the booking details:
Booking date : 20 december 2019
Flight no : ai 549 chennai to port blair
Date of journey :15 jan 2020
Passenger details : sundar a
Shanthi s
Bhavani s
Brindha s
Flight no ai 550
Journey date 19 jan 2020
Passenger details : sundar a
Shanthi s
Bhavani s
Brindha s
Total amount deducted : 1, 19, 253 rs
Pnr:y7ccb
Pnr: j0keh
Pnr:z1k03
Pnr:j0wkf
Bank details : state bank of india (Online)

I tried booking ticket from chennai to port blair on 21 dec 2019 and return ticket also for four people. But due to some technical issues my money was deducted from my bank account but ticket was not booked. I called the customer care and they told to send an email to [protected]@airindia.in with booking details which i propmtly did but even after 15 working days there is no refurnd nor is there any information regarding the refund status.
Please look into the matter immediately

Dear sir,

I have tried to book air ticket from air india on date 7th january 2020 at least 5 time,
But each time in final step i got error message,
Then i download air india mobile application and try to make book ticket,
Finally i successfully finished all steps on application and also
Make payment of 178571.80 inr, from axis bank.
But after payment done i can't get confirmation and got error message again.
After i contact customer care and thy ask me to email on (1) [protected]@airindia.in (2) [protected]@airindia.in,
And also said that your ticket is auto cancell.
I send mail on both email id, but can't got even confirmation.
Please help me for my amount back.
My detail is as given below.
I have booked four flight for two person for

Surat to new york via delhi.

(1) ramesh balar

(2) varsha balar

Flight no;

(1) ai 490 for date 5 jun 2020, selected seat : 9a, 9b

(2) ai 101 for date 6 jun 2020, selected seat :27a, 27b

(3) ai 102 for date 5 aug 2020, selected seat :27a, 27b

(4) ai 489 for date 6 aug 2020, selected seat :9a, 9b

Total payment deduct : 178571.80 inr for

Inb/[protected]/air india (Bill desk)

My transaction refernce no :ruti[protected]

Date of trnsaction : 8 jan 2020

Bank : axis bank

Isfc code : utib0002083

My bank account no : [protected]

Please guide me to solve this.

Thanks,

Ramesh balar

Mo: [protected]

I have booked flight tickets through online mode from www.airindia.in on 23 december 2019 for four passengers to travel from visakhapatnam to hyderabad on 27 december 2019. The booking reference is hetsf and flight number is ai 951. Amount of rs. 17, 192 was debited twice from my citi mastercard bearing number 5546 3702 xxxx 8313. I was waiting positively that the excess deducted amount would be credited back to my credit card account. But the statement is depicting that the amount was deducted twice i. E. For failed transaction also. So kindly do the needful.

Sir/madam i request to you please refund my money... Airindia says they refund my money full because the canceltion was airindia not mine..in 30 december 2019 and they says contect to site to confirm your money return... I ticket confirm on akbar travels.. And i email to akbar travel to return my money but they excuses to airindia they i will try but today i 10 days but i dont my canceltion money so request to you plz returns the money
Ticket no =[protected]

Dear sir,

I alongwith my wife and daughter traveled from chicago-delhi, as per the following details :-

Flight no. – ai 126

Date – 31st dec 2019

Sector – chicago – new delhi

Name of passenger –

1. Rajesh mittal – seat no.37f

2. Prarthna mittal - seat no 37 e

3. Madhu mittal – seat no 40d

Immediately after boarding the aircraft, we noticed that the rows we were sitting in were inordinately heated. The fact was brought to the notice of the crew, who explained that after take-off, the cabin temperature would settle down to a comfortable level. Even after taking off, we were assured to bear the exorbitant temperature for some time on the pretext that captain of the aircraft is looking into it and it will settle down to a comfortable level.

However, the high temperature (Unbearable levels) continued in the cabin for entire 15 hours of the duration of the flight. Several passengers (Including three o[censored]s) started vomiting and fall sick. The passengers (Including three o[censored]s) were mostly standing at the rear of the aircraft, or sitting on crew seats on alternate basis. The facts can be verified from your cabin crew, who was quite supportive but unable to help the situation.

The situation was so bad, that it actually called for grounding of the aircraft. Through this mail, i demand compensation for the huge physical and mental discomfort undergone by us during the flight.

This is to inform you that the Flight booked by me for the dated 22 December 2019 from CCU to TEZ was cancelled in advance i.e, on 2nd December 2019 due to Operational reason. My eticket no. is[protected] bearing the name HEMABRATA MANDAL. I have contacted customer care Executives since 2nd December 2019 and also written mail to ecommerce department a number of time regarding the refund of ticket. But it is a matter of great concern that there is no response. Kindly expedite the refund process.

Dear Team,
Dear Team,
has been almost 47days passed approx of my booking cancellation I did not get my refund money back I received email that I need to give details please clarify which details you need FYI you can see below email i provide you all the sufficient information you needed, Kindly do the need full ASAP, As you know the amount is not small, I was trying to get information from call center they were advice me that it's in the process giving this information without satisfy customer i am very disappointed, This is the last try to get my refund back from you airlines my next step will be communicate with consumer complaint, Please Do the best from your side As i am regular customer for Air India,

I had to cancel a to and from flight from toronto to delhi with in 24 hrs of booking on dec 14th, i was assured by the customer care that i will get 100% refund (Due to 24hrs cancellation policy) in 7 days. However, i haven’t received my refund yet. I have contacted the customer care many times and have sent numerous emails to e-commerce team. So far, i haven’t received any acknowledgement what so ever from air india.

I had made the payments using canadian credit card and the amount was cad 3509 $.

Booking # yv9c8
Name : gopal mittal

I have availed the air india flight no. Ai 3427 dated 01/01/2020 and the flight always delayed when i travelled by air india and no any responsibility by air india staff no any convenience provide during delayed more than 0530 hrs which scheduled departure from guwahati to delhi 0900 hrs while flight delayed and take off on 1500 hrs which is not to be adjustable time to passengers

My pnr #y5pjs and ticket # is[protected]. I was supposed to travel on nov 2nd 2019 but due to personal reasons, had to cancel my travel. Called air india 2-3 days in advance and asked them to cancel my ticket. Custer service representative told my that out of 6100 inr only aprx 3400 inr will be refunded. Rest will be deducted as cancellation fee. I asked him to cancel my ticket and he assured me that refund of apprx 3400 inr will be in my bank account in 7 working days. It's been more than 60 days and i am still waiting for my refund.

Please let me know when can i expect my refund. Called air india customer service multiple times and every time i was assured to get the refund in next 7 days.

Please help and issue a refund.

Hello all,

I'm witing you to make a big complaint about our trip with your airline company.
My round trip booking was j23vp from rome to singapore departure last 20th of december 2019 to january 1st 2020.

I've asked 3 times to your customer service and to my travel agency the baby basket for the whole itinerary and the service
Was confirmed all the times.
The first flight from rome to new delhi was in delay and nobody of you has advised us, fortunatly we received a call from our travel agency
Once we were at fco airport the lady at the desk double confirmed us the baby basket, but once we were on the aircraft the hostess told us that there was not basket for my one year baby available.
Once we took the 2nd flight from new delhi to singapore we discovered that there was again no possibility to have the baby basket on the flight, it seems it could not be fixed to the aircraft so we have spent 13 hours flying with the baby on out lap.

This is only the beginning of our howful experience with your company and your staff.

Also the flight back from singapore to new delhi was in delay (2 hours and more), but this time we do received an email from you.

We've asked if we were on time to catch the connection to rome and the staff confirmed.
Ufortunatly we arrived late in new delhi and we missed the flight back to italy.
We waited around 3 hours and more to have some infos about how we could reach italy but nobody helped us they only repeated us to sit and wait and wait and wait.
Air india staff was so rude, unprofessional and unefficient and they did not provide us with any tipy of assistance for us and for our 1 year old baby.
Only after 3 hours and half of waiting they gave us a new booking for the eevning. A fter our persistent requested they gave us a voucher, hereby attached, to have a dinner at the airport.
Once we reached the restaurant where we could wait for the next flight at 4.30 pm we showed this voucher for the meal to the restaurant manager and he told us to wait until 6.30 pm, then at 6.30 pm he said that service of the dinner starts at 8.30 pm (Our fight was at 8.40)
The manager only provided to a dish of pasta to our baby (She didn't eat at all) and half sandwich for me and my wife. Thats'it! At 19.00 we decided to leave the restaurant and eat in another place.

The whole treatment was really bad, the staff not able to provide with any type of kindneess to our basic needs.

We catch the flight from dheli to abu dhabi (Ix115), a terrible flight with your low cost company, also in this case no basket for the baby.
Once in abu dabhi we went to the check in desk to have the new boarding pass, and we descovered after almost 20 hours of infinite travel, that the the air india staff made wrong reservation for us. So we spent almost two hrs waiting for the final confirmation of our booking.
Fortunatly the ethiad staff worked hard to fix the umpteenth mistake you caused us.

The final conclusion is that we reached our final destination with more than 12 hours late, travelling with an infant.

We hope this is not the way you use to work and most of all the way to manage this kind of problem.
We hope we have been unluky facing with rude, unefficient and unprofessional person of the staff.

We now expect that somebody explains us why we received such a howfull treatment, we expect a complete refound and most of all we expect hat someone apologize with us since nobody already did.