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Air India
Air India Ltd.
Customer satisfaction rating: 13%
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1667
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Air India Customer Care

Air India Ltd.

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Address
Marine Drive, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400021

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1800 625 6424  [Canada]
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+91 11 2462 4075  [Helpdesk]
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+91 11 2462 4074  [Helpdesk]
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Customer satisfaction rating
13%
Complaints
1667
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Air India Complaints & Reviews

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[Resolved]

 mukeshagarwalmsl
Dear Sir,
Please note that I have booked my air ticket for round trip with Air India, Kolkata to Delhi on dated 29th Oct through Yatra.com, detail as below:
My Name: Mukesh Agarwal
Yatra Reference number is [protected]
1-From Kolkata to Delhi Flight no.AI 681 from NSCBI Airport, Airline PNR 5WFKOB
Departure Time was 20:00 Tue 02 Nov 10
Arrival Time was 22:20 Tue 02Nov 10 at IGI Airport
But flight was late up to 2hr30min.approx –Regarding this no announcement /proper information provide at the air port, finally this flight arrived at Delhi air port at 00:30 Wed 03 Nov10, after that luggage came on the belt after 2hr30min approx(at03:00approx) also there was no proper information at the Delhi Airport .
2-From Delhi to Kolkata Flight no. AI 112 from New Delhi IGI Airport Terminal 3, Airline PNR 5WDDQ4
Departure Time was 13:30 Mon 08 Nov 10
Arrival Time was 15:40 Mon 08Nov 10 at NSCBI Airport
I reached at airport at time 11:30 but there was very crowd at all the boarding window at F and G, no any announcement/information at the air port, system was not working properly, I received my boarding pass at 15:30(Approx 4.0hr I was in queue), it was very pain full it is totally harassment by the Air India, nobody was listening, no information I was feeling that totally system was collapse. Finally flight takeoff at 17:15 approx from Delhi Airport and arrived at Kolkata at 19:25approx, after that I came at the required belt conveyor to receive my baggage but, I found that my Baggage was missing.TN Baggage Tag number is 98120077. It is totally negligence of the Air India, if they cannot run the airlines then must be ban. I fill up the PIR form at airport and lodge the complain at Air India office at the Kolkata Airport but I have not received my Baggage till that time and no satisfied answer by Air lines. Some more passengers also losses him Baggage with this flight.
I do not understand that what I can do, so I am giving this complain to you, please don’t ignore and please help me and do something.

Regard's
Mukesh Agarwal
[protected]@gmail.com
[protected]/[protected]
Complaint marked as Resolved Aug 13, 2020
Hi,

I never seen such a verse flight like Air India...I will never go in Air India in my life time..I was travelling alone with 6 months baby..Problem started from the chennai airport itself..They didnt provide ticket for my baby and asked me to get the ticket from mumbai.Finally i got the ticket in Mumbai..I had a baby stroller as i need to trave till US(Newark).During transit it is tough to hold the baby for moer than 3 hrs, so i had a baby stroller wth me.I cleary mentioned i need the stroller in all the transit.But i didnt get my strolleri n any transit.I need to carry him all along till US.After gtting down from the flight, in transit i asked so many people in the Airport but everyone said that i will get the stroller in US..Then what is the purpose of bringing the stroller.Previously i went in Jet Airways...It was very good, ther were no such problems.

Next coming to the behavior of Air Hostess...So damn verse.. I am carrying my baby and luggage.I asked them to help me in carrying the baby or luggage...They were not bothered about it..They were so rude..Their duty was to provide only food.Jet Airways were so helpfull, while entering the flight they helped me with the luggage till my seat..

I booked for a basinet seat for my baby..But they provided same seat no for both of them..It was abig problem and i was standing with the kid till the problem was rectified..Please be carefull while providing th seat numbers...

Please, Atleast from now on show some courtesty and help atleast the people who are travelling alone with the kid.

Refund for tickets

Despite errors shown tickets were booked online, same ticket were booked through travel booking site, therefore booking done twice for the same persons travelling. Require refund
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    [Resolved]

     aramanan
    I was travelling from Seoul to Delhi on November 4, 2010 by Air India flight AI317 which departed from Seoul at 15.30PM after almost two hrs delay. The flight had a technical stop at Hong Kong airport for an hr. During the flight we were served drinks and snacks before lunch. I was really shocked that the snacks (roasted masala nuts) were outdated stocks. It was manufactured in April 2010. The packet clearly stated that it is meant for consumption only up to six months from the date of manufacture. When I complained the same, the staff gave me a form to fill it and sealed the same along with the empty packet. They assured me that it will be delivered to the appropriate department. It is too early to receive a response from the concerned authorities.

    What kind of an image AI wants to showcase? As a government employee, I am forced to travel by AI. Till now I am only familiar with the poor serice offered to the passengers by AI. First time, I realise that AI is not bothered to serve outdated food products to its passengers even on international flight.

    I am really ashamed and upset to support an organization like AI that lacks respect to its customers.

    Ramanan
    Complaint marked as Resolved Aug 13, 2020
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      [Resolved]

       atita
      I arrived on the AI-140 flight from JFK to Mumbai. I had 4 pieces of checked in luggage and received only 2 at the baggage claims. I filed a written report and the staff at that moment was very helpful. They told me to come and pick-up my luggage (preferably since i stay close by). They mentioned that u can pick ur baggage from the claims when it arrives on the same flight, same time next day.

      The next day, i reached around 11.15 (since the flight was delayed). I went to the airport arrivals exit door. Told that i needed to collect my baggage. The guards at the door pointed me to the AI counter sight in front of this entrance. At the counter, a clearly free from work Shama was sitting idle. I asked if she could help me, i had some baggage issues. She said " Baggage is not my department, please go inside for baggage (pinting me towards the corridor to her right)

      As a naive layman, i walked along the corridor trying to see if i could find a Baggage help desk. I found none. I reached the customs area and walked across the lost baggage kiosk. Nobody stopped me or questioned me to check. I had a baggage slip that they had given the earlier day, i thought that was probably my permit.

      Unaware, i reached the counter, found the nice girl who helped me the previous day. She was handling another customer and very nicely asked me to wait. She was gone for quite long, so i decided to ask the other person on desk about my baggage.
      I asked Ms. Choonawala or Soonawala ( a parsi lady maybe in her 50s). I very nicely asked if she could help me.. she said yes... I told her my case and instantly, she started yelling at me... 'how did u come in, who allowed u inside... you have breached security etc etc... I told her what had happened so again she started yelling at me, that i was putting a blame on their innocent staff...She went on for about 10 mins... just yelling in front of everyone around. I was really embarassed...I said that i agree that... i shouldnt have been able to get to that point without any security interruptions... it could've been anyone else with a bomb.Calmly... I said that the security was not right in letting me go without any documentation. She was right, but i was not at fault... it was the faulty security. She again started screaming and insulting me. Finally, i got really angry and i started yelling at her... I asked her if this was her defense for not giving me the baggage... at this she asked me to leave the premices. She told me, i wont give u anything,... get out and come back with the proper procedure... She walked me... harshly to the exit... and in front of the 1000s of people waiting outside, she told the guard not to let me in unless someone comes and gets me. In front if her, the lady shama came and defended her case that she didnt tell me to go inside...Soonawalla left without giving me any guidance as to what to do next...Shama started yelling at the security guard ' Baggage is not my department so dont send baggage people to my counter' ...I told them, that because they dont want to do any work outside their work zone, people like us suffer. The guard told me to go upstairs and get a pass. Me and my old parents walked all the way to the upper help desk, only to hear ' Go down.. u'll get a pass there'.... We requested to see the supervisor... A very nice guy, Mr. Adil, said he will help us, and he called the nice girl from the baggage zone.. She then helped me with the pass etc. Eventually, i got only one piece of my baggage,,,, soonawalla said the other oe would come the next day.

      I spoke to a lot of customs officers about my case. They said that the lady is absolutely rude to most customers. Some of them had actually seen her scream at an innocent gujarati lady passenger. At this, she was instructed by an official not to dominate the poor lady who was almost on the verge of crying.

      I guess this lady feels, that talking loudly and rudely to customers might help the airlines hide the flaws... maybe thats how she talks to her family too... BUT SUCH PEOPLE SHOULD NOT BE IN A CUSTOMER SERVICE DEPARTMENT because they dont know the basic manners and etiquette of talking to customers. I REQUEST THE RESPONSIBLE OFFICERS TO FIRE HER from this position.... she has no right to stand there and talk trash to people!!! that she can do at home...
      Complaint marked as Resolved Aug 13, 2020
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        [Resolved]

         ritesh_ece
        dear sir,

        i had booked a ticket of AIR INDIA from cleartrip.com having flight no IC-102 (PNR J45CX)
        scheduled departure form New Delhi Interbational airport terminal no. -3 at 8:00 pm
        on 7/09/2010.
        After enquiring and confirmation from your representatives about my PNR and departure of
        the flight i reached airport. when i placed my ticket to Mr. PRADEEP (Asst. Manager) of AIR INDIA
        at terminal -3 (G block) first he said yours is a confirmed and started to process for my boarding card
        but in a while he talked to someone and i think he sold my ticket to someone else or favoured someone and
        said "i am sorry you are on standby" and kept me in dark for 3 hrs from 7:00 pm to 10:00 pm,
        in the meantime flight IC-102 taken off from New Delhi. I said him to arrange for accomodation
        as i had no place to stay in delhi i had come to delhi to attend interview of PGCIL and had
        to leave for Kolkata on the same day to my brother to finalise some urgent matrimonial related proposal.
        i also asked him reschedule my journey to first morning flight to Kolkata.
        in reply he said he can't provide accomodation and can not guarantee for the first morning flight to Kolkata,
        instead he said me to leave my mobile no with him and said to stay over night in delhi at my own and
        and he will inform me whenever there is availability.
        i said him to arrage to talk to his superior, Mr. Pradeep (Air India) said Mr. Amit Khanna
        is the duty Manager he gave his number but Mr. Amit Khanna did not take pain either to respond
        to my calls or came out to meet and guide me to this situation.

        due to your irresponsibility i had to cancel my return ticket "Mumbai from Kolkata" (Jet Lite dated 12/09/2010).
        and spoiled all my pre decided plans.
        in view of the above it is requested that my case may be given due consideration and full
        refund of both my tickets (new Delhi to Kolkata & Kolkata to Mumbai) be ensured with a compensation
        of Rs.25,000/- towards my expenditure to stay one day extra in Delhi and spoiling my
        plans and commitment in Kolkata and giving me mental and monetarial harrasement.

        awaiting your favourable response to resolve the issue at the earliest.

        thanks

        Ritesh Kumar
        Asst Manager (CDMA)
        2nd flr, BKC Tele Exch
        BKC, Kurla(W), Mumbai-98
        phone:[protected]
        Mobile: [protected]



        The additional details regarding this air ticket from cleartrip.com

        Hi RITESH,

        Your New Delhi - Kolkata one-way flight is confirmed. Your e-ticket is attached
        along with this email. Your Trip ID is [protected], you should use this in all
        communication with Cleartrip.

        Trip details
        Sector Flight details Airline PNR Ticket#
        DEL-CCU AI-102
        08:00 PM, September 07, 2010
        3 J45CX[protected]


        Cleartrip contact number:+[protected]STD / local charges apply)



        Your e-ticket is attached along with this mail. In case you face any problems in viewing the attachment you can view & print your ticket online »


        Payment details
        We have charged you Rs. 3,979, details of which are given below. You can sign into your Cleartrip Account and visit your trips page to print an invoice for this.

        Payment mode Credit Card
        Card# 5239 51xx xxxx 6000
        Base Fare Rs. 3,426.00
        Other Charges Rs. 553.17
        Total Rs. 3,979



        AIR INDIA DOMESTIC COMPLAINT NUMBER

        Your Reference Number is [protected]
        Complaint marked as Resolved Aug 13, 2020
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          [Resolved]

           sheelan.thangavelu
          i was informed about my flight reschedule at the last moment. and while booking ticket it was starting from delhi at 05 20a.m and arriving at 08 20 a.m in coimbatore. but the flight no:ic 7603 was rescheduled to 11 30 which made my business loss of one crore. but y d hell they booked my ticket at 05 20 and changed it at last moment and didnt inform me two days prior. so that i can change my program. what they r going to do regarding this. i want justice . i here by aatach my ticket details


          Booked On: Sat, 04 Sep 2010

          PNR: RAVYZS
          Ticket Number:[protected]

          GDS Reservation Code: LWCBR8
          Ticket number: [protected]
          Issuing airline: INDIAN
          Date issued: 04SEP10
          Issuing agent: INDIA
          Issuing agent: 0X7D/ATT
          IATA number: 14369891


          Passenger: SHEELAN / CT MR [Adult]


          09SEP10 INDIAN IC-7603
          From: Delhi (DEL), INDIA Departs: 05:20 AM Not valid before: 09SEP10
          To: Coimbatore (CJB), INDIA Arrives: 08:20 AM Not valid after: 09SEP10
          Travel Date: 09SEP10 DEPARTS DEL TERMINAL 1

          Airline PNR: RAVYZS

          Please note: This Journey is NONREFUNDABLE


          Pricing Details (Onward Journey)
          Base Fare: Rs. 2,840.00
          Fuel Surcharge: Rs. 3,100.00
          Fees and Taxes: Rs. 660.00
          Total: Rs. 6,600.00

          Please note:
          • All Guests, including children and infants, must present valid identification at check-in.
          • Check-in begins 2 hours prior to the flight for seat assignment and closes 45 minutes prior to the scheduled departure.
          • Carriage and other services provided by the carrier are subject to conditions of carriage, which are hereby incorporated by reference. These conditions may be obtained from the issuing carrier.
          • Indian allows its Guests to check-in up to 20Kg(Economy Class) and 30Kg(Business Class) of luggage per paying passenger. Baggage in excess of 20Kg(Economy Class) and 30Kg(Business Class) is subject to a fee to be paid at the airport at check-in.
          • Cancellation Charges shall be as per airline rules.
          • For any queries please contact Indian at 1407 for all MTNL/BSNL phones
          • Please check the figures / timings as they may change time to time without any notice to the passenger.
          • You can contact us at the following for any information:
          E.T.TOURS AND TRAVELS

          32-A/1, BASHYAKARALU ROAD
          COIMBATORE
          Ph:[protected],[protected]
          We wish you a pleasant journey!
          thanking you
          sheelan thangavelu
          e-mail:sheelan.[protected]@gmail.com
          phone no:[protected]
          Complaint marked as Resolved Aug 13, 2020
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            Sheikh Jamil Ahmad — Checked in baggage lost [Resolved]

             krisgeorgemanimala
            I was a passenger on Air India flight IC 902 on 4th Aug 2010 from Delhi to Bengaluru. Although I checked in my baggage (22...
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            [Resolved]

             smuralithar
            I went to Vancouver and participated in The international conference INPC 2010 organised by TRIUMF in UBC, Vancouver, Canada. The onward journey from Delhi to Vancouver via Frankfurt, and Toronto was completed without any incident.

            During the return journey, from Vancouver on reaching Frankfurt inter-national airport Air-India (AI) counter via Toronto, i was told on 14th July 2010, that the eticket (ETKT 014 [protected]-86) is not giving full itinerary of travel in AI database. AI staff asked me to contact the Air-Canada (whose office is outside security check area in Frankfurt international airport) for resolving the problem. On my query the Air-Canada vouched that my eticket is proper & valid. After doing security check again and going to AI counter, they maintained that the problem persists.

            After lot of discussions, AI staff went to Lufthansa (by which I flew from Toronto to Frankfurt) counter who expressed their in-ability to resolve the problem. Later AI staff went to Air-Canada who showed that their database shows the itinerary in full for the entire travel from Vancouver to Delhi via Toronto and Frankfurt.. This ordeal of running between AI & Air-Canada went on for few hours which ended in NIL result. The AI staff gave coupons for lunch, dinner & breakfast as the transit visa for a day was not available.

            The next day with the same air ticket AI managed to give boarding pass from Frankfurt to Delhi without any fuss in the same flight. This kind of harassment (staying overnight in Airport) to customers does not promote your business.

            I gave this complaint to Air Canada, Air India. When Air India kept silent on the complaint, i give below the response of Air Canada

            [protected]-----
            Dear Mr. Muralithar

            We thank you for your e mail of the 19th July 2010 which I have read with a great deal of interest and concern. Please accept our sincere apologies for the inconvenience caused to you at Frankfurt airport.

            I have thoroughly checked your flight records and itinerary and everything is in correct order. I do not understand as to why Air India in Frankfurt did not accept your for travel. We take matters such as this very seriously indeed and I have therefore forwarded your e mail to the appropriate departmental manager for their investigation and for an internal review. We need to avoid a re-occurence of such a matter.

            On behalf of Air Canada please accept my apologies for the disappointment and inconvenience you experienced on this occasion and we do hope we can welcome you back on board our flights in the not too distant future when we can prove to you how pleasant and trouble free it can be when you fly with us.

            Yours sincerely,


            Joy Hamerton
            Customer Relations Department
            [protected]-----

            regards & thanks

            murali
            Complaint marked as Resolved Aug 13, 2020
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              Air India Cargo Packers And Movers — Fraud Company [Resolved]

               siddharthjain
              I am a software engineer working for Wipro Technologies. I have recently been transfered to Gurgaon from Chennai.
              I...
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              [Resolved]

               Indrajit
              1. In the list of locations for submitting complaint/feedback.Mumbai is not listed. What a joke!!!
              2.I tried web checkin and for 2 days I was told system is Busy. I called CC and they gave me[protected]. I called and did not get through. I called CC again and this time they gave a different no.[protected]. I called that no and they gave me[protected]. I called that no and they gave me 28318116/28318444. These no kept on ringing.
              It is a embaressement taking AI and I am hope it is soon in the hands of Jet Airways or KF. Spare the Indian citizens the embaressement of calling AI the national carrier. It's the worst.
              Complaint marked as Resolved Aug 13, 2020
              I have the same experience. Air India is clearly a shame for us Indians. The call centre execs are quite rude as well.
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                [Resolved]

                 prince
                LTC 80 fairs not updated since 2009.Pathetic. Charging is no where nearer to the fair published in the web. Government departments are not given any direction as to the reimbursement of excess/fairs charged. Government servants are taken for a ride and effectively discouraged to travel. Indirect way of curbing expenditure!. I plan to go to a consumer court for such kind of apathy by a national carrier running in losses due to inefficiency. By the way, I wanted to travel from New Delhi to Trivandrum on ltc. when contacted, Air India quoted a fair of Rs.11650/- one way for one person whereas my DDO says that only Rs.7505 could be reimbursable. I have 4 tickets one way, that means I will have to shell out Rs.32000 from my savings for this journey. what a joke. I am disappointed and planning to cancel the trip. However, I am planning to use the fair certificate issued by the Air India to get the things right by way of a consumer complaint for the benefit of future travelers.
                Complaint marked as Resolved Aug 13, 2020
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                  [Resolved]

                   Mohit Gupta
                  Dear Mr.Sanjiv

                  It’s been 12 Days now and other than an acknowledgement I haven’t heard anything on it.

                  Kindly suggest what’s the status to the feedback.

                  Thanks

                  Mohit


                  From: Mohit Gupta [mailto:mohit.[protected]@religare.in]
                  Sent: Sunday, March 14, 2010 1:34 PM
                  To: '[protected]@indianairlines.co.in'
                  Cc: '[protected]@airindia.in'; '[protected]@gmail.com'
                  Subject: Feedabck- Humiliation and Insult

                  To
                  Mr.Sanjiv Kumar
                  General Manager (O) Customer Services
                  2nd Floor Main Reservation Building,
                  Safdarjung Airport,
                  New Delhi 110-003

                  Board Line :[protected] Ext 4530
                  Direct Line : 011 2465 5364
                  Fax Number : 011 2469 3851
                  Email Address : [protected]@indianairlines.co.in / [protected]@airindia.in

                  Dear Mr.Sanjiv

                  I would like to bring to your notice an incidence of serious offence and encroachment of personal dignity by a self appraised and said VVIP Airhostess of your airlines.

                  Today, 14th March-2010, while traveling in IC 412 (PNR REU75Z) I experienced an all new horrible face of bad customer service.

                  Flight took off very well and after 15-20 mins, passengers were served Water Bottles and Snacks. I was on Seat number 19A. Water was served to me but surprisingly the snacks were not served to me and the passenger on 19B but the same was served to the passenger on 19C. I presumed that the same would be served shortly but even after the same was not done after 15-20 mins I pressed the service bell.

                  Ms.S.V.Pathak came for the assistance and when I asked her “Is there any specific reason why I have not been served snacks”, Ms.Pathak replied “There’s no point asking there is any specific reason, it could be a mistake and we are human beings and it could be a mistake”. That’s it. That was the first reply to a customer to enquire for a service.

                  She probably took it personally and made a mockery of whatever I said to her. Indeed she also threatened the passenger sitting on seat 19B, for smiling on the conversations we had and gave a rough look not to smile.

                  Noticing that arguing with her will fetch no results and I asked her about the customer feedback form or an email id she asked me to scour the same on my own in the in-flight magazine and challenged that I am free to write to anyone and once this complaint would be done, questioning would be done and she would answer to it.

                  In the course of this discussion with her she never apologized and courageously told me, if snacks were not served I should have asked for it. It was like she was asking me to beg for snacks. In an attempt to make her realize that she is not managing this bad experience she boasted that she is a VVIP Airhostess.

                  Sir, it looks Ms.Pathak has no idea how passionately Mr.JRD Tata started this organization wherein he himself recruited the best batch of air hostesses so that world can know what Indian hospitality is all about. I even read it in his biography how he used to check the cleanliness in most of the aircrafts on his own. I sure with such instances his heavenly soul would never rest in peace.

                  I have heard such feedbacks from many of my friends and colleagues in the past and today when this happened with me, I was left aghast.

                  Why would people travel in our own airlines and that’s one reason people have started preferring some other private airlines.

                  I am writing this email to bring to your notice that’s it’s not me who has been insulted and humiliated but it’s the system which has been challenged.

                  If no suitable action would be taken on this, it would be a loss of the system and loss of legacy of Maharajah.

                  As has been placed on your website, reply would come in next 7 days, I will not remind you of it before 7 days but just in case if this email goes unheard I will forward the same to the concerned authorities and will keep pursuing it till I get the satisfactory reply to irritation I have had.

                  Thanks and Regards

                  Mohit Gupta
                  +91-[protected]
                  Complaint marked as Resolved Aug 14, 2020

                  snacks — The behaviour and the snacks

                  I and my Husband went to Monginis in Bhubaneswar ,Opposite to Mayfair Lagoon. We ordered two chilli Paneer roll.And to my utter disbelief we found out that the paneer was giving out a rotten smell and moreover when we asked the people out there they said these are fresh ones and the behavior of the staff is too ridiculous. When we ask for some product, they look at us as they are doing some favour on us and dont even bother to reply to us.Moreover the shop is not clean even.After all these we have stopped going to that place as the guys out there treat us as some inhuman.I was thinkin to lodge a complain against these guys and fortunately found out these.
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                    [Resolved]

                     MANISH TEWARI
                    12th February, 2010

                    Dear Sir/Madam,

                    I had lodged a complaint on 9th instant on the subject, but till date I did not receive any favourable response.

                    Hence, it is just to remind you for a quick response to my complaint.

                    Manish Tewari
                    Cell No.0-[protected] & 0-[protected]


                    Compensation claimed due to cancellation of Flight
                    Complaint marked as Resolved Aug 14, 2020
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                      [Resolved]

                       SUSANTA KUMAR NAYAK
                      Respected Sir/Madam,

                      I had booked two tickets from EWR to Mumbai and tickets were expired on Aug 01 ,2009 due to some miscommunication.

                      I keep on calling and mailing both India and USA customer care/reservation representatives, but so far I did not get any response. India office told me to contact USA office and USA office told me to contact India office. It is almost 6 months after the expiry date, but still fails to get any help form Airline.
                      There should be a process to help the customers and all representatives should be aware of the process to handle this kind of issues. I am not sure why customer should be hanging between USA and India office. It is one of the best Airline and everything should be Online to provide the fastest support to the customers. I am not sure why it is so hard for the Airline representatives to handle this type of issues and provide support to the customers.

                      I am still struggling to arrange money to book the new tickets. I am requesting you please look into my case and help me on this. I have gone through the online policies and it looks like there is a way to activate the expired tickets within 2 years from the date of expired date.
                      Passenger Name and Ticket Details
                      [protected][protected]
                      1. Susanta Kumar Nayak
                      Ticket Numner :[protected]

                      2. Saroja Nayak
                      Ticket Number:[protected]

                      Thanks
                      Susanta Nayak
                      Contact Number: 001+[protected].
                      Complaint marked as Resolved Aug 14, 2020
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                        Air India / LTC-80 Fare — Clarification regarding LTC 80 Scheme of Air India / Indian Airlines [Resolved]

                         ashok_nic
                        I am a Cenrtal Govt. Employee and I have travelled on LTC from Patna to Mumbai by Air India on LTC-80 Scheme. The detail of...
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                        [Resolved]

                         Bhargavi Chandrashekar
                        Dear Sir

                        I wish to bring to your notice that I have incurred a loss of nearly Rs 20,000 due to a delay at Air India's end. Please find attached the details:

                        I deeply reget to inform you that I was inconvenienced due to the delay in your flight IT 613 from Ahmedabad to Mumbai on the 31st of December 2009.

                        Attached are the details of my flight:
                        AI631 AHMD - MUMBAI Departure time: 3:05 am, Arrival time 4:05 am
                        The actual arrival time of the aircraft was 5:50 am.

                        My connecting flight details were as follows:
                        IT 511 BOM CCU 31 Dec 2009 6:20 am, arrival in CCU at 8:35 am
                        IT 21 CCU BBK 31st Dec 2009 11:15 am , arrival in BBK 15:00 hrs
                        I had an Air Asia connecting flight to Phuket, the details of which are as follows:
                        FD 3033 BBK HKT 31st Dec 2009 20:30, arrival in Phuket at 21:40.

                        I had completed my web checkin with Kingfisher Airline and needed to be there for the IT 511 flight by 5:50 am as I had no check-in luggage and needed to head straight to the departure gate.
                        The transit time from the international airport was 15 minutes. Hence, it was sufficient time to make it for my Kingfisher flight, had the Air India flihgt been on time.

                        However, due to the delay, I missed the flight, post which I took the following action:
                        6:10 am: Contacted the AI staff at the International airport, who advised me to head to the deomestic airport and the staff there would help me with getting a connection to Bangkok.
                        6:25 am: Contacted your check-in staff, who advised me to contact the Air India Staff located in the basement of the Domestic Airport as it is a DIFFERENT AIRLINE!!!
                        This itself is poor service and reflects on the airline's poor mamnagement and training as whatever the internal management structure is, the staff is the face of the airline and should take the ownership to represent them at all times.
                        6:30 - 8:00 am - I went from pillar to post, contacting all possible AI staff to put me onto the next Indigo flight (7:20 am departure to CCU) or the Jet Airways at 12:50 to BBK, but in vain. At 8:15 am, I was told to contact Jet Airways and BUY a ticket as the ticket I had bout for Air India was a separate ticket. It would definitely be one, because I had purchased it from Clear Trip and made my International sector booking from Make My Trip!!
                        All this while, the Kingfisher Staff were trying to amend my booking (due to your delay, another airline spends their valuable time to help your aggreived customers!!!) and offering me all possible connections.
                        i finally purchased a Jet Airways ticket on 9W 68 to Bangkok from Mumbai at Rs 17,601, which was higher than the return fare that I paid!!

                        Now, I am claiming compensation due to the loss that I have incurred because of a delay at your end. Also, the delay was definitely not doe to unavoidable circumstances as mentioned in the Air Transport Users Council Guidelines.

                        The amount of the compensation is as follows:
                        Jet Airways ticket from Mumbai to Bangkok - Rs 17,061.
                        Cancellation Charges for Kingfisher Airline for the Mumbai - Kolkota - Bangkok sector- Rs 4,200

                        I hope that without causing any more inconvenience to me, you will look into this matter and resolve it at the earliest. This is the least you can do for all the inconvenience you have caused.

                        PS: I am writing to you as your website does not even allow me to log a complaint. You must seriously look at upgrading the standards of your airline operations as this gives a very poor picture of a National Carrier.

                        I have written this mail to M.[protected]@airindia.com, as mentioned on the Air India website and also sent him a reminder, however, I have not even received an acknowledgement, leave alone a response.

                        Kindly help as I am not asking for any compensation, but only the charges. I can furnish all proof of the loss incurred for the same.

                        Regards
                        Bhargavi
                        Complaint marked as Resolved Aug 14, 2020
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                          [Resolved]

                           guliamanish
                          hi
                          the complaint is about AIR INDIA
                          till today approximately after 1 months my complaint is still pending
                          nobody from airline has contacted or mailed
                          i gave my complaint at mumbai airport office (air india duty manager) and twice i have mailed that to their mail id
                          [protected]@airindia.in
                          once the mail ID acknowledged and said they will get back but i never recieved any mail from this ID then after
                          the complaint is as follows, in an application format as i sent to air india names of executives are not given now

                          Dr Manish Gulia
                          Kirlampudi Layout Visakhapatnam 53001
                          The Chief Executive Officer
                          Air India


                          Sub: Complaint about Inconvenience caused due to non processing of service request for rescheduling of flight, along with carelessness & misbehaviour of the airlines staff

                          Respected Sir /madam
                          I booked a flight of Air India through make my trip .com from Visakhapatnam to Mumbai (IC 618 ON 20TH DEC 09 PNR RKWLUS, E ticket no. [protected]) on 14 Dec 09 along with the above flight I also booked my return flight from Mumbai to Visakhapatnam (IC 617 PNR NO RL6FGP, e ticket no. [protected]) to fly on 25th Dec 09.
                          My nightmare started when I had to overstay for one day at Mumbai for my job commitment and I called up the call centre no.[protected]. I talked to a lady regarding rescheduling of my flight for the next day, who confirmed that my booking had been postponed for the next day in the same flight( on 26th Dec 09 at 0930 IC 617 From Mumbai TO Visakhapatnam) and I could get a new ticket at the booking counter after paying Rs 500.
                          I thought of avoiding the last minute panic and went to Air India office at Nariman Point Mumbai to collect my ticket beforehand. To my utter surprise I was treated very rudely and carelessly by the booking counter executives Mrs NAME & Mrs NAME. They told me that there was no change of booking done from me through call centre and moreover according to the staff (their computer system) some Manish Gulia had checked-in on 25 Dec 09, morning at 0855 hrs and seat number 18C was allotted to him. They also informed me that seats for 26 Dec 09 were not available.
                          I was shocked to hear that and asked the staff to recheck with the system. To this request Mrs NAME who was sitting at the adjacent counter misbehaved and told me that I was wasting their time and since their system is showing something else therefore I was lying. I was asked to find out who had checked in, in my place and they could not do anything for the problem.
                          I again requested the staff (and told them that I had certainly made a call from my mobile no. [protected] on 23 Dec 09 between[protected]hrs) to recheck from the call centre, their system and with the senior official about the problem. After that the staff reluctantly went inside the control room gesturing as if I was unnecessarily wasting their time and asked me to sit in the waiting lounge.
                          I was in that office from approx 1400 hrs to 1700 hrs on 25 Dec 09 just sitting and in between pleading the staff to kindly sort out my problem but time and again Mrs NAME (who was putting nail paint while sitting on the duty desk) and the duty manager Mrs NAME behaved as if I was wasting their time and repeatedly said that they had enquired from call centre at Mumbai and Delhi that they never received any such call from my mobile no.
                          They asked me to leave the place as they could not do anything and advised me to lodge a complaint in written and sort out the issue later but as far as my travelling commitment was concerned they had nothing to do with it. They further said if I had to book a fresh air ticket it was available for Rs 17000 if I could afford it, and I would be lucky, if get a refund of my ticket which I booked for 25th later sometime.
                          At 1630hrs they said that I should leave as they could not trace any call made from my mobile to any of their call centres, finally somehow it struck to me and I called up my reliance customer care and found out that the call which I made to no.[protected] was made at 1538 hrs on 23 Dec 09 and I talked for 4 min. I also found out that the call centre to which the call was directed is based at Delhi.
                          It was only after I gave this information to the staff, they went inside control room for 4-5 min and their duty manager Mrs. NAME came out and said that I was correct and their Delhi call centre got a call from my mobile on the given time and date. I fail to understand why the staff at AIR INDIA office couldn’t find out the same from 1400 to 1630 hrs.
                          After having to sit there for 3 hrs on Christmas and continuously, pleading and requesting the staff to consider my problem little seriously the staff accepted that the mistake was on the part of airline.
                          Next I was again requesting the staff that my travel to Visakhapatnam on 26 Dec 09 was very urgent due to my personal commitments and since they had found out that the mistake is at airlines part they should arrange something.
                          To this request the staff answered that their reservation manager Mrs NAME has instructed them that either the customer pays Rs 17000 (approx Rs 9000 extra) to travel on 26th or I can travel in the same IC 617 on 27th morning after paying Rs 500.
                          The staff failed to understand the problem of a customer
                          WHY SHOULD THE CUSTOMER WASTE ONE MORE DAY IN MUMBAI as there is no fault on his part all the goo[censored]p is at the part of the airlines (their call centre etc)
                          ALL MY COMMITMENTS (OFFICIAL AND PERSONAL) OF 26TH GOT DELAYED,,, MORE OVER I HAD TO PAY EXTRA FOR MY STAY AT MUMBAI
                          THE MENTAL HARRASEMENT I UNDERWENT DUE TO THIS WHOLE EPISODE

                          My complaints
                          1. When air India provides services of call centre for postponing/cancelling /rescheduling/booking why in my case they failed to do the same?
                          2. In spite of me telling the staff again & again about my problem they failed to help me out moreover they misbehaved and talked carelessly not even once thinking what I was going through at that moment.
                          I would like to file a complaint about the same against following executive at AIR INDIA office at Nariman point, Mumbai
                          I. NAME(executive) continuously she was misbehaving although she was not the one I was dealing directly she was working on the adjacent desk
                          II. NAME(duty manager)she did not try to sort out the problem
                          II. NAME (reservation manager) she did not help me in arranging , somehow my travel even after me telling her staff time and again that how urgent it is for me to travel on 26 Dec 09
                          (All names have been given by the staff only, as they did not wear any name tags/tally so I had to believe whatever names they have given, but the time of episode is 25 Dec 09 between 1400 to 1700 hrs at Narima point booking office of AIR INDIA)

                          3. I waited at Air India office at Nariman point FROM 1400 TO 1700 HRS ON 25TH DEC 2009

                          4. Even after knowing that the mistake is on the part of airline the staff failed to understand my urgency to travel on the same date although seats were available i was not given seat by the reservation manager.

                          5. Had I not called the customer care from my mobile and Reliance customer care not given me the call details, the air lines wouldn’t have even accepted the mistake. This in turn would have resulted in more financial loss in the form of additional airfare.


                          6. How can such a big security lapse occur on airport (on part of airline) as someone has checked in as Manish Gulia on 0855 hrs on 25th dec 09 (according to the airlines staff)



                          And kindly keep me informed about the proceedings in this case i will wait to hear from you

                          With warm regards


                          MANISH GULIA
                          Complaint marked as Resolved Aug 13, 2020
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                            [Resolved]

                             Manjari Pathak
                            I travelled Air India on 2nd Oct 2008. My flight was scheduled at 8 in the morning.A night before i received a call stating my flight has been rescheduled to 9 o'clock.My flight was from Mumbai to Ranchi.I stay at Pune. I left from Pune at 3 in the morning.While on my way to Mumbai Call centre guys called up and said my flight was at 12 from Delhi.This irritated me.I called back and they said my flight has already taken off from Mumbai.This gave me tremendous stress.On reaching airport I got to know my flight was merged with another flight going to Delhi.There was lot of crowd and ground staff was rude and unruly.I got my boarding pass at 11th hour. We were told that same aircraft will go to Ranchi.Anyway on reaching delhi at 11.30 we were informed that we have to change aircraft which leaves for ranchi at 12.30.We were told our luggage will be automatically transfered. We rushed from arrival to departure section of delhi airport which is a huge one.We had to undergo security check again. No one was there to help or guide us.We were able to reach departure section only at 12.10.We had to change our tickets again which consumed another 10 minutes.We were left to ourselves for security check with no idea whether aircraft will wait for us or not. We were running towards exit at 12.45.Then finally we got into plane which left at 1.30. W reached ranchi at 2.45.On reaching there I found my luggage missing.I got to know it was still at Delhi airport.They sent it in next flight which reached Ranchi at 6 and we had to wait for 3 hours at airport to wait for the luggage.It caused me immense stress.
                            Complaint marked as Resolved Aug 14, 2020
                            I am a resident to Delhi and requested a booking through Air India (ecommerce) from Delhi to New York and New York to Delhi.
                            Why I am forced to Fly from New York (JFK) to Delhi (IGIA) then go to Mumbai first and again come back to Delhi to get deboarded??

                            Details:-

                            1. On 7 May 2011, I have purchased Air India E Ticket No 098-[protected] ( PNR No. Y1HNK, Web Reference AIBE619849) for following Journies:-

                            (a) From Delhi to New York (JFK) - 9 July 2011
                            (b) From New York(JFK) to Delhi - 23 July 2011.

                            2. I was horrified to recieve my E Ticket in which my return journey on 23 July was scheduled first from New York (JFK) to Mumbai and then from Mumbai to Delhi through Flight AI 102 and AI 623 respectively. I am a resident to Delhi and requested booking from Delhi to New York and New York to Delhi and why I must go to Mumbai first and then to Delhi. Interestingly AI 102 flight from JFK first lands to Delhi and then goes to Mumbai.

                            3. I spoke several times to Air India Helpline and visited Air India City Office twice but without any positive results. I also mailed to [protected]@airindia.in requesting them to take corrective action followed by two reminders but they have not responded at all

                            My complaints to Air India which remain unanswered even after two reminders:-


                            Flag this messageFw: Re: Fw: ERRONEOUS BOOKINGThursday, May 12, 2011 2:31 PM
                            From: "Satish Kumar Mehta" <[protected]@yahoo.com>Add sender to ContactsTo: call.[protected]@airindia.in

                            COMPLAIN AGAINST INACTION BY ECOMMERCE DEPT OF AIR INDIA

                            Dear Sir,

                            1. Please refer to PNR No. Y1HNK, Web Reference - AIBE619849 and the trailing e-mails given below.

                            2. On 7 May 2011, I had purchased an E Ticket No.[protected] on line by paying through credit card for the following Journey :-

                            Onward Journey from Delhi to New York (JFK) on 09 July 2011.
                            Return Journey from New York (JFK) to Delhi on 23 July 2011.

                            3. I was quiet surprised to Note that instead of booking me from New York to Delhi directly, I was first booked from New York to Mumbai (AI 102) and then from Mumbai to Delhi (AI 699).

                            4. I immediately contacted the Air India Helpline on phone who though confirmed that AI 102 first lands to Delhi and then to Mumbai, however expressed their inability to help and suggested me to contact AI City Office. The same evening I contacted City Office who in turn advised me to write mail to ecommerce.

                            5. Same day I wrote to ecommerce department requesting them to initiate necessary corrective action to book me directly from New York (JFK) to Delhi instead of New York - Mumbai and Mumbai - Delhi.

                            6. It is evident from the trailing mails that despite three reminders, your ecommerce department has Not responded at all till date and my mails remain unanswered. I am therefore constrained to complain against the ecommerce department firstly for the wrong booking and then not taking any corrective action despite my repeated reminders.

                            7. You are requested to please take necessary action in the matter and inform me about the action taken.

                            Thanking you,

                            Col Satish Kumar Mehta



                            --- On Thu, 5/12/11, Satish Kumar Mehta <[protected]@yahoo.com> wrote:


                            From: Satish Kumar Mehta <[protected]@yahoo.com>
                            Subject: Fw: Re: Fw: ERRONEOUS BOOKING
                            To: [protected]@airindia.in
                            Date: Thursday, May 12, 2011, 10:55 AM


                            REMINDERIII

                            --- On Wed, 5/11/11, Satish Kumar Mehta <[protected]@yahoo.com> wrote:


                            From: Satish Kumar Mehta <[protected]@yahoo.com>
                            Subject: Fw: Re: Fw: ERRONEOUS BOOKING
                            To: [protected]@airindia.in
                            Date: Wednesday, May 11, 2011, 11:28 AM




                            REMINDER II
                            Dear Sir,

                            I t is very disappointing to Note that you are Not responding at all to my concerns. If I am knocking the wrong door, please let me know and direct me to the correct person.

                            Thanks

                            Col Mehta

                            Dear Sir,

                            Your response to my trailing mails is still awaited. I even visited your City Office at Safderjung Airport, New Delhi who have expressed their inability to help and suggested to write to [protected]@airindia, in instead. Even I spoke to Air India phone helpline suggested to contact you

                            It is Very disappointing note tat the repeated mails to you requesting to address my concerns regarding erroneous booking and correcting the name are invoking No Response. In absense of any response I really don't know as to whom should I approach next.

                            Looking Forwared to an early resolution of the Issues.

                            Thanking you

                            Col Mehta




                            --- On Tue, 5/10/11, Satish Kumar Mehta <[protected]@yahoo.com> wrote:


                            From: Satish Kumar Mehta <[protected]@yahoo.com>
                            Subject: Re: Fw: ERRONEOUS BOOKING
                            To: [protected]@airindia.in
                            Date: Tuesday, May 10, 2011, 2:50 PM



                            Dear Sir,

                            Your response to the trailing mails is still awaited. Kindly expedite.

                            Thanks

                            Col Mehta


                            --- On Mon, 5/9/11, Satish Kumar Mehta <[protected]@yahoo.com> wrote:


                            From: Satish Kumar Mehta <[protected]@yahoo.com>
                            Subject: Fw: ERRONEOUS BOOKING
                            To: [protected]@airindia.in
                            Date: Monday, May 9, 2011, 12:32 PM



                            Dear Sir,

                            1. Further to the trailing mail given below, Booking Reference No. (PNR) - Y1HNK and Web Reference - AIBE619849 .

                            2. Please Note that while my correct Name as per Passport is Satish Kumar Mehta, whereas the passanger details of your e-ticket reflect my Name as Satish Mehta (i.e. Middle Name is missing). This may create some problem for me at the airport especially in US.

                            You are therefore requested to please ammend my name in your fresh e-ticket from Satish Mehta to Satish Kumar Mehta.

                            Kindly acknowledge.

                            Thanking you in anticipation.

                            Col Mehta


                            --- On Sat, 5/7/11, Satish Kumar Mehta <[protected]@yahoo.com> wrote:


                            From: Satish Kumar Mehta <[protected]@yahoo.com>
                            Subject: ERRONEOUS BOOKING
                            To: [protected]@airindia.in
                            Date: Saturday, May 7, 2011, 7:16 PM


                            Dear Ecommerce Head,

                            1. Please refer to the following :-

                            (a) Booking Reference No. (PNR) - Y1HNK

                            (b) Web Reference - AIBE619849

                            2. Today I made the undermentioned bookings online by direct flights and paid a sum of Rs.61525.00 through my Credit Card :-

                            (a) Onward Journey From Delhi (DEL) to New York (JFK) on 09 July 2011 (AI 101).

                            (b) Return Journey From New York (JFK) on 23 July 2011 (AI 102).

                            3. On taking out print out I was terribly surprised to note that You have issued a ticket from New York (JFK) to Mumbai by Flight AI 102 and then from Mumbai to Delhi by Flight AI 623. I immediately called the Air India Helpline to explain that I am hypertensive and had booked for direct Flight from New York to Delhi and never wanted to travel via Mumbai. They advised me to contact the Air India Citi Office for necessary rectification.

                            4. On contacting Air India City Office, they expressed their inability to help and advised me to approach ecommerce department insted for the needful. However they also told me tha AI 102 was a direct flight from New York to Delhi but I will have to first go to Mumbai and then take AI Flight AI 623 because my luggage will be booked accordingly.

                            5. It is therefore Not Understood as to why I am being sent to Mumbai when I requested for a direct flight from New York to Delhi. There appears to be some error that may please be corrected at your end. You are requested to make necessary changes and issue me a fresh ticket after rectifying the mistake.

                            7. You are also requested to please refund the excess fare charged from me for the extra journey from Delhi to Mumbai and back to Delhi. The matter may please be treated as urgent since I am unable to withstand the extra stress of changing the flights being hypertensive,

                            Thanks

                            Col S K Mehta
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                              Sheikh Jamil Ahmad — Flight Delay [Resolved]

                               Rinku Parekh
                              Hi,

                              I have booked ticket from Kochi to Mumbai on 06 Nov,2009 for the travel on 01 Jan,2010 from Ezeego.com...
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                              Air India / LTC-80 Fare — LTC -8- fare clarification complaint [Resolved]

                               RahmathullaVK
                              Sir,
                              Iam a central Govt emloyee and I availed LTC to North east India( as per LTC -80 scheme) After tour I submitted...
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                              [Resolved]

                               Abhishek Chakrabarti
                              Air India...the more you think about it...the more you hate it ! What else can I say ? I am a student in the University of Kansas. I was coming back to India for the Christmas break after a wonderful first semester...and little did I know that this "sweet" trip would unravel one of my worst nightmares....

                              I boarded AI 102 from NY and was on my way to Calcutta...I chose 17K as my seat number for this flight months ago...When I was handed my boarding pass...my preferred seat was changed to 9C...but that was not the end of the story...when I boarded the flight, I began to unwind...I took out a book to read, set my cabin luggage aside and started to listen to my i-Pod. However, my relaxation was short-lived as a couple arrived there to claim that 9C was allotted to one of them...after a confusion of 15 minutes or so, I was re-directed to a new seat 24 B...By that time, there were not any empty slots left near 24 B for me to put my cabin baggage...Moreover, since I am a tall and strongly built person, I always prefer side seats...To my utter displeasure, I was stuck in a middle seat for the next 14 hrs of my journey with my cabin luggage nowhere in my near sight...THANKS TO AIR INDIA...

                              Now, I had to change my aircraft at New Delhi before I were to arrive in Calcutta...so I did. After reaching Calcutta, I found out that one of my checked-in baggages were missing...I had to stand in a queue for more than 1.5 hrs...just to register the complaint...

                              The luggage arrived 2 days later and my uncle collected it on behalf of me...Within the next 30 hrs, I had the baggage in front of me...To my horror, the baggage was unlocked...I USED THE SAMSONITE TSE LOCK ....AND THERE WAS THE TSE TAG ON MY BAGGAGE when I boarded the Delta flight ....

                              When I got the baggage,the status of the baggage was indicated as : UNLOCKED ! It was disgusting.... But, it was even more disgusting to know the surprise I had in the store for me when I opened my baggage...

                              I had a Seagate External Hard Disk in this baggage...I realized that it was no more...This hard disk contained various financial, academic and personal data of mine...I work as a student researcher in KU...and the bulk of the data of my research work was on this hard disk...The photocopies of my passport and visa were also there on the hard disk...then, there were some personal pictures of me and my family...Can I sleep in peace anymore ?? If these data fall into some wrong hands...I don't really know what would happen to me...If someone misuses my passport information...if someone tries to tamper with my financial information....I don't know what is going to happen !

                              However, the sad part is...I can not decide if I was wrong in keeping that hard disk in the checked-in baggage thinking that it was secured by the TSE lock...or if I was wrong to afford the services of Air India to travel to India...Maybe, I over-estimated the honesty, courtesy and customer friendliness that Air India vows to abide by !

                              Air India...you suck ! It is high time, that this worthless company ( I wonder if its fit enough to be called as a company anymore) should banish itself...What are you going to do next, AI ??...Pay me some hundred rupees for my loss , huh ? Do you think that the info. that I have lost can be replenished with money ? What if some terrorist misuse my info. to organize another 26/11 ? I ASK : WHERE IS YOUR PLEDGE TO SECURITY ? IT HAS HAPPENED SO MANY TIMES....BUT WHAT DO YOU DO ?? Just throw out money on our face with a pathetic voice of apology !

                              Right now, I should be celebrating the conclusion of my first semester at KU with my family ! But, look...I am here, writing this piece of junk against a bigger junk : Air India...I don't know anything for sure now...but all I know is that I would never board an Air India flight again in the future... I have learnt my lesson...but, I guess, Air India has not !

                              Baggage Number : DL242878
                              Flight Number :AI102

                              Abhishek
                              Complaint marked as Resolved Aug 14, 2020
                              By the way, I boarded AI 102 on 21st Dec 2009 at 4:00 as per the local New York time. And, plz. ignore any grammatical mistakes...because I can barely think about anything else other than my misfortune at the hands of the worthless AI !

                              - Abhishek
                              ...and I boarded the Delta Airlines from MCI Airport in Kansas...

                              - Abhishek
                              it will never... its a airline with crew.
                              I came from NY to Kolkata on 16th Dec, 2009 by AI 102. My cabin bag was taken by some Air India staff while I was at the door of the air craft in NY (JFK).It was told that my bag will be sent along with the checkin luggages. When I told that my bag was not locked, they assured me that they would lock it for me and no need to worry at all. I trusted them blindly. When I opened that bag at home, I found my new Canon Vixia HF200 camcorder was missing along with two flash memory cards. I bought the camcorder for my wedding, so you can understand my situation.
                              When I called the Air India customer service and explained the incident, the lady on the other side screamed with annoy and asked my why I called Mumbai office, they are not responsible for it. However she was kind enough to give me a Kolkata number. Someone picked the call at the Kolkata number after a full day try. They listened to the incident coolly (it seems it was nothing unusual in Air India) and gave me a file number. They never contacted me again (they promised me so). Think before you decide to fly with Air India again.
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                              Hi, I stumbled on your post as I had similar experience of hard drive being stolen though nothing to do with air india. I am concerned about potential misuse of my personal information stored in the hard drive.
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