Air India Complaints & Reviews

I had got my ticket numbers (098-[protected], 098-[protected]) cancelled by calling air india helpline on dec 14, 2019 due to flight schedule change where the delay was more than 1 hr from schedule departure on part of air india and i had sent the e tickets to ecommerce email id on the same day for processing refund. But even after calling multiple times to air india support desk for refund processing still after 29 days my refund amount has not been credited to my bank account. Please let me know why even after multiple follow up and being told that the amount would get credited to account within 21 days i am not getting any positive response from ecommerce team and also by when the amount will be credited to my account. No one receives call at ecommerce helpline number [protected]/4

My flight was delayed without any advanced notice by almost 6 hours all in the night with nowhere to go but the airport. There were no announcements and the staff did not offer any guidance on what was happening. They did not provide lounge access and i had to spend all my time at the airport gate. I've traveled to 36 countries and this is by far the worst airline company. Absolutely unprofessional.

On 21 december 2019 i tried booking tickets for me and my family from chennai to port blair (15 jan 2020) and return on 19 jan 2020 but due to technical issue bookings were repeatedly cancelled but during the fourth attempt money was deducted from my account but ticket was not booked. I immediately called the customer care who instructed me to send email to [protected]@airindia.in with all the booking details which i did promptly and was assured by them that i would get refund within 14 working days but even after 16 working days there is no refund and there is no information regarding its status. Kindly consider my request.
Here are the booking details:
Booking date : 20 december 2019
Flight no : ai 549 chennai to port blair
Date of journey :15 jan 2020
Passenger details : sundar a
Shanthi s
Bhavani s
Brindha s
Flight no ai 550
Journey date 19 jan 2020
Passenger details : sundar a
Shanthi s
Bhavani s
Brindha s
Total amount deducted : 1, 19, 253 rs
Pnr:y7ccb
Pnr: j0keh
Pnr:z1k03
Pnr:j0wkf
Bank details : state bank of india (Online)

I tried booking ticket from chennai to port blair on 21 dec 2019 and return ticket also for four people. But due to some technical issues my money was deducted from my bank account but ticket was not booked. I called the customer care and they told to send an email to [protected]@airindia.in with booking details which i propmtly did but even after 15 working days there is no refurnd nor is there any information regarding the refund status.
Please look into the matter immediately

Dear sir,

I have tried to book air ticket from air india on date 7th january 2020 at least 5 time,
But each time in final step i got error message,
Then i download air india mobile application and try to make book ticket,
Finally i successfully finished all steps on application and also
Make payment of 178571.80 inr, from axis bank.
But after payment done i can't get confirmation and got error message again.
After i contact customer care and thy ask me to email on (1) [protected]@airindia.in (2) [protected]@airindia.in,
And also said that your ticket is auto cancell.
I send mail on both email id, but can't got even confirmation.
Please help me for my amount back.
My detail is as given below.
I have booked four flight for two person for

Surat to new york via delhi.

(1) ramesh balar

(2) varsha balar

Flight no;

(1) ai 490 for date 5 jun 2020, selected seat : 9a, 9b

(2) ai 101 for date 6 jun 2020, selected seat :27a, 27b

(3) ai 102 for date 5 aug 2020, selected seat :27a, 27b

(4) ai 489 for date 6 aug 2020, selected seat :9a, 9b

Total payment deduct : 178571.80 inr for

Inb/[protected]/air india (Bill desk)

My transaction refernce no :ruti[protected]

Date of trnsaction : 8 jan 2020

Bank : axis bank

Isfc code : utib0002083

My bank account no : [protected]

Please guide me to solve this.

Thanks,

Ramesh balar

Mo: [protected]

I have booked flight tickets through online mode from www.airindia.in on 23 december 2019 for four passengers to travel from visakhapatnam to hyderabad on 27 december 2019. The booking reference is hetsf and flight number is ai 951. Amount of rs. 17, 192 was debited twice from my citi mastercard bearing number 5546 3702 xxxx 8313. I was waiting positively that the excess deducted amount would be credited back to my credit card account. But...

Sir/madam i request to you please refund my money... Airindia says they refund my money full because the canceltion was airindia not mine..in 30 december 2019 and they says contect to site to confirm your money return... I ticket confirm on akbar travels.. And i email to akbar travel to return my money but they excuses to airindia they i will try but today i 10 days but i dont my canceltion money so request to you plz returns the money
Ticket no =[protected]

Dear sir,

I alongwith my wife and daughter traveled from chicago-delhi, as per the following details :-

Flight no. – ai 126

Date – 31st dec 2019

Sector – chicago – new delhi

Name of passenger –

1. Rajesh mittal – seat no.37f

2. Prarthna mittal - seat no 37 e

3. Madhu mittal – seat no 40d

Immediately after boarding the aircraft, we noticed that the rows we were sitting in were inordinately heated. The fact was brought to the notice of the crew, who explained that after take-off, the cabin temperature would settle down to a comfortable level. Even after taking off, we were assured to bear the exorbitant temperature for some time on the pretext that captain of the aircraft is looking into it and it will settle down to a comfortable level.

However, the high temperature (Unbearable levels) continued in the cabin for entire 15 hours of the duration of the flight. Several passengers (Including three o[censored]s) started vomiting and fall sick. The passengers (Including three o[censored]s) were mostly standing at the rear of the aircraft, or sitting on crew seats on alternate basis. The facts can be verified from your cabin crew, who was quite supportive but unable to help the situation.

The situation was so bad, that it actually called for grounding of the aircraft. Through this mail, i demand compensation for the huge physical and mental discomfort undergone by us during the flight.

This is to inform you that the Flight booked by me for the dated 22 December 2019 from CCU to TEZ was cancelled in advance i.e, on 2nd December 2019 due to Operational reason. My eticket no. is[protected] bearing the name HEMABRATA MANDAL. I have contacted customer care Executives since 2nd December 2019 and also written mail to ecommerce department a number of time regarding the refund of ticket. But it is a matter of great concern that there is no response. Kindly expedite the refund process.

Dear Team,
Dear Team,
has been almost 47days passed approx of my booking cancellation I did not get my refund money back I received email that I need to give details please clarify which details you need FYI you can see below email i provide you all the sufficient information you needed, Kindly do the need full ASAP, As you know the amount is not small, I was trying to get information from call center they were advice me that it's in the process giving this information without satisfy customer i am very disappointed, This is the last try to get my refund back from you airlines my next step will be communicate with consumer complaint, Please Do the best from your side As i am regular customer for Air India,

I had to cancel a to and from flight from toronto to delhi with in 24 hrs of booking on dec 14th, i was assured by the customer care that i will get 100% refund (Due to 24hrs cancellation policy) in 7 days. However, i haven’t received my refund yet. I have contacted the customer care many times and have sent numerous emails to e-commerce team. So far, i haven’t received any acknowledgement what so ever from air india.

I had made the payments using canadian credit card and the amount was cad 3509 $.

Booking # yv9c8
Name : gopal mittal

I have availed the air india flight no. Ai 3427 dated 01/01/2020 and the flight always delayed when i travelled by air india and no any responsibility by air india staff no any convenience provide during delayed more than 0530 hrs which scheduled departure from guwahati to delhi 0900 hrs while flight delayed and take off on 1500 hrs which is not to be adjustable time to passengers

My pnr #y5pjs and ticket # is[protected]. I was supposed to travel on nov 2nd 2019 but due to personal reasons, had to cancel my travel. Called air india 2-3 days in advance and asked them to cancel my ticket. Custer service representative told my that out of 6100 inr only aprx 3400 inr will be refunded. Rest will be deducted as cancellation fee. I asked him to cancel my ticket and he assured me that refund of apprx 3400 inr will be in my bank account in 7 working days. It's been more than 60 days and i am still waiting for my refund.

Please let me know when can i expect my refund. Called air india customer service multiple times and every time i was assured to get the refund in next 7 days.

Please help and issue a refund.

Hello all,

I'm witing you to make a big complaint about our trip with your airline company.
My round trip booking was j23vp from rome to singapore departure last 20th of december 2019 to january 1st 2020.

I've asked 3 times to your customer service and to my travel agency the baby basket for the whole itinerary and the service
Was confirmed all the times.
The first flight from rome to new delhi was in delay and nobody of you has advised us, fortunatly we received a call from our travel agency
Once we were at fco airport the lady at the desk double confirmed us the baby basket, but once we were on the aircraft the hostess told us that there was not basket for my one year baby available.
Once we took the 2nd flight from new delhi to singapore we discovered that there was again no possibility to have the baby basket on the flight, it seems it could not be fixed to the aircraft so we have spent 13 hours flying with the baby on out lap.

This is only the beginning of our howful experience with your company and your staff.

Also the flight back from singapore to new delhi was in delay (2 hours and more), but this time we do received an email from you.

We've asked if we were on time to catch the connection to rome and the staff confirmed.
Ufortunatly we arrived late in new delhi and we missed the flight back to italy.
We waited around 3 hours and more to have some infos about how we could reach italy but nobody helped us they only repeated us to sit and wait and wait and wait.
Air india staff was so rude, unprofessional and unefficient and they did not provide us with any tipy of assistance for us and for our 1 year old baby.
Only after 3 hours and half of waiting they gave us a new booking for the eevning. A fter our persistent requested they gave us a voucher, hereby attached, to have a dinner at the airport.
Once we reached the restaurant where we could wait for the next flight at 4.30 pm we showed this voucher for the meal to the restaurant manager and he told us to wait until 6.30 pm, then at 6.30 pm he said that service of the dinner starts at 8.30 pm (Our fight was at 8.40)
The manager only provided to a dish of pasta to our baby (She didn't eat at all) and half sandwich for me and my wife. Thats'it! At 19.00 we decided to leave the restaurant and eat in another place.

The whole treatment was really bad, the staff not able to provide with any type of kindneess to our basic needs.

We catch the flight from dheli to abu dhabi (Ix115), a terrible flight with your low cost company, also in this case no basket for the baby.
Once in abu dabhi we went to the check in desk to have the new boarding pass, and we descovered after almost 20 hours of infinite travel, that the the air india staff made wrong reservation for us. So we spent almost two hrs waiting for the final confirmation of our booking.
Fortunatly the ethiad staff worked hard to fix the umpteenth mistake you caused us.

The final conclusion is that we reached our final destination with more than 12 hours late, travelling with an infant.

We hope this is not the way you use to work and most of all the way to manage this kind of problem.
We hope we have been unluky facing with rude, unefficient and unprofessional person of the staff.

We now expect that somebody explains us why we received such a howfull treatment, we expect a complete refound and most of all we expect hat someone apologize with us since nobody already did.

I travelled by air india flight ai 349 from delhi to mumbai on 03 jan 2020 passenger name monish bakhla my ticket no[protected]. Journey started from delhi at 04:00 on 03 jan 2020 to mumbai airport at 06:15 on 03:jan:2020 further i was supposed to board flight number - air india (Ai) 349 with scheduled departure from indira gandhi intl, delhi (Del), terminal 3 at 9:30 on 03 jan 2020 to reach mumbai at 11:10 on, 03:jan:2020.
My scheduled departure from delhi to mumbai was delayed by 5 hours 30 mints by air india causing sleeplessness throughout the night of 03:jan:2020 and undue stress due to frequent change of gates by air india staff and providing false information regarding delay of flight. Due to delay of flight i had to miss important assignments having direct bearing on my profession. During the duration of my stay at airport, i was subjected to ruthless and unprofessional behaviour by air india staff.
I view above i may be provided suitable compensation and action may be initiated against concerned staff of air india for their misconduct on passengers.
Monish bakhla

This is for flight AI – 9897 which was supposed to depart from Cochin to
Bangalore at 10.25 AM on 29th December 2019, however I was informed about it's cancellation by the airport authorities once I reached the airport. I was neither informed regarding this via email or phone call. Request you to kindly initiate the refund at the earliest.
Regards,

I am Bhavana Mudigonda, bearing PNR No: JCRZ9 whose itinerary is as follows:
AI 30 : Ahmedabad(4:00 hrs) to Mumbai (5:15 hrs) on 11th dec 2019
AI 9022 : Mumbai (07:45) to Vijayawada (09:45 hrs) on 11th dec 2019
But then, as AI 30 got delayed by alomst 7 hrs, and it is not possible to take AI 9022 flight, I have cancelled AI9022 flight ticket through Air India call centre who said that I will receive a cancellation receipt and refund in 14 days.
I request you to kindly send me the cancellation receipt and look into the refund details as soon as possible

Air India — Air india airlines fraud hr - Vinod Garg


Gudivada, Andhrapradesh India
Submit a Complaint
I had received a mail and call from vinod garg hr & Enquiry Department mr.Khushsl sain([protected]) mentioning that my job application has been accepted in air india in domestic airport.

When i called to this numbers ([protected], [protected])he told that he is a hr in air india, Bengluru.
After discussing about the job profile, he asked me to deposit an amount of 3050 as a security deposit, which is refundable.& DVC certificate 6400.now asking account opening in axis bank account 5000.

He gave paytm air India ac number, so he will take care of further processing.
I deposited the amount.

After which i kept on calling him, he told that he will call me back but that didn't happen afterward.

Email communication happened on: [protected]@asia.com

I have attached payment pics as a proof
Also attached joining letter.

If this forum really works, please try to get me my money back.
Request you to kindly take care of this. many thanks in advance.

Thanks and regards
Kiran Kumar
[protected]@gmail.com

I am writing regarding flight ai 154 dated 27.11.2019 from vienna airport to indra gandhi international airport, new delhi with the scheduled arrival time of 10:20hrs.
My booking reference is hnlcq. The flight did leave on time from vienna and was to land in delhi at 10:20hrs but we were told that due to fog we could not land in delhi and our flight was diverted to amritsar. we landed in amritsar at 10:39hrs and were in the plane till 14:10hrs. we were not served any tea or coffee or given any snack to eat during this waiting period. We landed in delhi at 15:00hrs.
Me being a diabetic, had to wait for 7hrs before i could eat anything.
This flight arrived 4 hours 40 minute late at delhi international airport therefore i am seeking compensation under ec regulation 261/2004 for this delayed flight. My scheduled flight length was 5546kms, thus seeking 600euro for this delay.
I look forward to hearing from you within a week.

Regards,
Manjot

This is with reference to pnr no : z2y1t (Passenger name : jyoti chopra).

On 13th dec 2019, i requested your telephony fare desk to change the travel date from 17th jan to 15th dec along with upgradation to business class.

Agent provided me the link to make the payment of rs. 1, 03, 163. The link was processed from my end but failed when re-directed to merchant site. This was raised to the agent and i was asked to wait for couple of hours before the payment can be received and ticket issued. Unfortunately, the payment didn't show in your system and i had to re-do the entire transaction, which then amounted to 87k.

I was told by your agent that since the payment rs 103, 163 has not been received, so it will credit back to your account which didn't happen and got reflected on my latest credit card statement. I have also reached out to the bank and below is their response. I would request you to please help in tracing the missing payment and reverse back the charge as there is no service received against this payment of 103, 163.

I have been following up with your telephony agents for couple of weeks now but they are not able to help and re-directed me to this team. I seek your support to resolve this issue as this is a substancial amount.

Response from the bank is below:

From: credit card disputes
Date: tue, 24 dec 2019 at 08:56
Subject: re:'hbl=[protected]' dispute ref # [protected]
To: pulkit chopra

Dear mr. Chopra,

Thank you for writing to us.

This is with reference to your e-mail regarding the transaction of rs. 103, 163.00 on 13/12/2019 at m/s. Airindia[protected] mumbai ind.

We understand from your mail that the above said transaction was unsuccessful. We would like to confirm that the aforesaid transaction has been processed successfully to your card account from our end basis the instruction received from the merchant. Details of the transaction processed to your card account is given below for your reference.


S. No transaction date settlement date merchant name transaction amount auth code arn
01 13/12/2019 14/12/2019 airindia[protected] mumbai ind 103, 163.00 021462 75178109347280379900084

In this regard, we request you to take this mail as a proof to the merchant confirming the transaction was successfully processed to your card account and also request the merchant to liase with their bank for further clarification.in case, you still have any clarification, we request you to revert to us with recent dated confirmation from the merchant validating that they are not in receipt of the payments to enable us do the needful.

Meanwhile, we request you to obtain a confirmation from the merchant that the said transaction was unsuccessful on their official e-mail / letterhead. Incase, the transaction payment was made by you through other card / by cash, we would request you to provide us with the alternate payment proof (Cash payment proof / copy of statement of the other card) to enable us investigate and assist you.

As per your e-mail communication, we request you to confirm exactly what you are tried to purchase or what type of service tried at the aforesaid merchant for this transaction to enable us to do the needful.