Air India Complaints & Reviews

Respected sir/madam,
I am an indian citizen living in australia. I have my property in mohali (Punjab). Every year i visit india.

I tried to book a ticket online on[protected] on air india website www.airindia.in. this booking was from sydney to delhi on[protected] and from delhi to sydney on[protected] for one adults.

I made online payment on airindia.in website by my australian gem visa credit card...

My father s m mohsin was coming back from bahrain to new delhi by ai 940 on 14/12/2019. I had already paid the ticket amount (With wheelchair facility on whole journey) on 20/11/19. Booking reference no is hlz5t. The ticket purchased was for patna to bahrain and back. While travelling in delhi air india office did not charge any feees for wheelchair. But on 14/12/19 when he was coming back, airindia in bahrain charged 29.00 bd for wheelchair....

I had booked my flight from goa to Patna via Mumbai from Goibibo for 15th Dec. But Air India flight no AI684 got delayed for almost one and half hour due to which I missed my next flight GoAir S8585. The respective airlines didn't arrange for my next flight and is not ready to take responsibility yet. I had to book flight all by myself for 16th Dec. I have lost so much of my time and money due to all this. This is serious issue and I want...

Dear Sir/Madam,

On 7 December 2019, I tried to purchase an Air ticket from your website (Air India), using my Credit Card on behalf of my friend (Mr. Nadeem KHAN) who was to travel to Delhi from Paris. I tried one time to pay the amount and then Display shows “Sorry there has been an error with your request (I have attached the screenshot). Then I tried with my friend’s Credit card two times but the same problem occurred....

This is the email i sent to air india, unfortunately no response:

Hello air india,
I boarded a flight from amristar to delhi on the 9th dec, flight number: ai 016. See the attached pic for my boarding pass and e-ticket details.
My checked-in luggage didn’t come with me as it had a power bank and i was advised it will arrive in amristar on the following day after security discards the power bank from my luggage.br...

I had booked a ticket from bangalore to cochin on 1st august for flight no. Ai587 (Pnr no. Hkqbf) leaving bangalore at 22.00hrs and reaching cochin at 22.55 hrs on 19th dec2019. We are a group of 6 persons booked under the same pnr. All o[censored]s are senior citizens in the age group of 60-72 yrs.

Suddenly on 11th dec. Ie after 4 months 10days, i was informed through sms that my flight is cancelled without assigning any reason whatsoever....

The ticket was cancelled promptly within 24 hours of booking by the air india customer support agent while on the call with me. He mentioned that the refund will be reflected within few days on my account. I have been calling the usa customer support number and already called 5-6 times already about this and sent multiple emails on [protected]@airindia.in about it with no response.

My credit card company is about to charge me...

Hi,

I tried to book a ticket on airindia site (On,), from london to indore. While entering all the the details, i proceeded to make payment, but the payment failed at billdesk gateway (After passing back authorization). And money about gbp 1189 got deducted from my account. I called up the customer care and they asked me to drop an email to [protected]@airindia.in about the issue, and assured me that i will get a response within...

Sir,
This is to bring to your kind attention that Delhi to Mumbai bounded Air India flight AI 863 was delayed first at Delhi airport by 15 min reason stated was Incoming Aircraft carrier arrived late at Delhi, second delay resulting due to landing failure attempt, almost took 30 minutes to land AI 863 again in repeated attempt, reason not stated for landing failure attempt. I am a frequent flyer with Air India and never have experienced...

I am monalisa mohanty, from bhubaneswar. We had booked air ticket through goibibo from bhubaneswar to shirdi via hyderabad. Ticket was booked on 8th sept 2019, and travel date was 22nd nov 2019. On 22nd nov we (6 people, out of them 3 were senior citizens) traveled from bhubaneswar to hyderabad and there in boarding pass collecting counter we were told the flight was cancelled. There was no prior communication or intimation was sent neither...

— forwarded message —
From: ecommerce ecommerce
Date: tue, 8 oct 2019, 12:28
Subject: re: [external]re: schedule change - revised itinerary information - locator/control no.: hvc86 aibe 49482289
To:

Dear sir,

Greetings from air india!

We apologise for the inordinate delay and regret that you have not received the refund of your ticket.

We have...

My complaint has been lodged with you 75 days ago. Yet, i have not received any correspondence from ai about the issue at all. Please help. I was told that i would be hearing from the air line in a few weeks, but now it is almost three months, and not a word has been heard from them. It is really disgraceful, as i had also written to them and got no response. Please help....

We booked flights to india and hong kong with air india on 19th april 2019. The total cost of the ticket for two people was gbp 4267 the booking reference was zcy2y.
On the 29th october air india cancelled the hong kong delhi sector of this booking, ai317 on 8.12. This was a connecting flight that connected with flight ai161 from delhi to london heathrow on 9.12. T
They offered no refund or alternative flight and all the contact...

I had booked 4 tickets mumbai hong kong along with return tickets.
My return flight was on 3rd november 2019, which was cancelled by air india.
The details are as follows.
Flight # ai311
Date - 03 nov 2019
Pnr # y4277

It has been 1.5 months but i have still not got my refund. Your call center has no answer to my refund query. I have written earlier to ecommerce but no reply for same. I tried...

Hi team,

Since the below tickets have been cancelled automatically due to non availability of any other flights, i would request to credit the complete refund asap.

Pnr # yyelz
Pnr # h6vp0

Kindly assist further to refund the amount in my account asap so that i can further book alternate air india flight tickets for a different destination...

While I was booking my ticket, I paid the amount of Rs.3224 through UPI via Google Pay. Unfortunately the request failed and the ticket didn't get booked, but I still ended up losing my money.
So I went through the entire booking process again and booked my ticket.

I contacted all the given phone numbers under customer care support but none of them work. I also sent an email to [protected]@airindia.in but got no response.br...

We travelled from frankfurt on[protected] by air india and reached mumbai on[protected] at 4.46 a. M. The flight was supposed to land at 4.15 a. M. The baggage took 1hour and 45 mins to come and it reached at 6.30 and many o[censored]s missed the connecting air india flight to bengaluru. We were told by the duty offocer that he would try to send us directly to mangalore from bombay since we had an indigo flight from bengaluru to mangalore at 11.10...

Hi team,

At tha time of booking i have applied for 2 wheel chair for my parents who are medically unfit. After reaching to airport we didn't get the wheelchair for 30 min and they were sending us from one counter to another. After an hour i got 1 wheel chair only where i asked for 2 at time of booking.

Please take the necessary action for the same...

Hello, this brings huge shame to me that air india is ridiculously handling people with wheel chair assistance. If you can not manage persons with special needs already requested in the eticket, then what the hell you will do with normal people. This is absolutely uncalled for and needs immediate actions of the people involved.
My mother underwent knee surgeri and that was the reason for requesting wheel chair assistance during her...

महोदय,
मैं प्रदीप सिंह पंवार flight no ai 9610 जो 29 nov 2019 को 17:50hrs पर देहरादून से देहली की थी।
समस्या यह है कि मैं देहरादून एअरपोर्ट 16:00 से 16:15 के बीच में आ गया था आप एंट्री गेट पर जो कैमरा...