Air India Complaints & Reviews

I have availed the air india flight no. Ai 3427 dated 01/01/2020 and the flight always delayed when i travelled by air india and no any responsibility by air india staff no any convenience provide during delayed more than 0530 hrs which scheduled departure from guwahati to delhi 0900 hrs while flight delayed and take off on 1500 hrs which is not to be adjustable time to passengers

My pnr #y5pjs and ticket # is[protected]. I was supposed to travel on nov 2nd 2019 but due to personal reasons, had to cancel my travel. Called air india 2-3 days in advance and asked them to cancel my ticket. Custer service representative told my that out of 6100 inr only aprx 3400 inr will be refunded. Rest will be deducted as cancellation fee. I asked him to cancel my ticket and he assured me that refund of apprx 3400 inr will be in my bank account in 7 working days. It's been more than 60 days and i am still waiting for my refund.

Please let me know when can i expect my refund. Called air india customer service multiple times and every time i was assured to get the refund in next 7 days.

Please help and issue a refund.

Hello all,

I'm witing you to make a big complaint about our trip with your airline company.
My round trip booking was j23vp from rome to singapore departure last 20th of december 2019 to january 1st 2020.

I've asked 3 times to your customer service and to my travel agency the baby basket for the whole itinerary and the service
Was confirmed all the times.
The first flight from rome to new delhi was in delay and nobody of you has advised us, fortunatly we received a call from our travel agency
Once we were at fco airport the lady at the desk double confirmed us the baby basket, but once we were on the aircraft the hostess told us that there was not basket for my one year baby available.
Once we took the 2nd flight from new delhi to singapore we discovered that there was again no possibility to have the baby basket on the flight, it seems it could not be fixed to the aircraft so we have spent 13 hours flying with the baby on out lap.

This is only the beginning of our howful experience with your company and your staff.

Also the flight back from singapore to new delhi was in delay (2 hours and more), but this time we do received an email from you.

We've asked if we were on time to catch the connection to rome and the staff confirmed.
Ufortunatly we arrived late in new delhi and we missed the flight back to italy.
We waited around 3 hours and more to have some infos about how we could reach italy but nobody helped us they only repeated us to sit and wait and wait and wait.
Air india staff was so rude, unprofessional and unefficient and they did not provide us with any tipy of assistance for us and for our 1 year old baby.
Only after 3 hours and half of waiting they gave us a new booking for the eevning. A fter our persistent requested they gave us a voucher, hereby attached, to have a dinner at the airport.
Once we reached the restaurant where we could wait for the next flight at 4.30 pm we showed this voucher for the meal to the restaurant manager and he told us to wait until 6.30 pm, then at 6.30 pm he said that service of the dinner starts at 8.30 pm (Our fight was at 8.40)
The manager only provided to a dish of pasta to our baby (She didn't eat at all) and half sandwich for me and my wife. Thats'it! At 19.00 we decided to leave the restaurant and eat in another place.

The whole treatment was really bad, the staff not able to provide with any type of kindneess to our basic needs.

We catch the flight from dheli to abu dhabi (Ix115), a terrible flight with your low cost company, also in this case no basket for the baby.
Once in abu dabhi we went to the check in desk to have the new boarding pass, and we descovered after almost 20 hours of infinite travel, that the the air india staff made wrong reservation for us. So we spent almost two hrs waiting for the final confirmation of our booking.
Fortunatly the ethiad staff worked hard to fix the umpteenth mistake you caused us.

The final conclusion is that we reached our final destination with more than 12 hours late, travelling with an infant.

We hope this is not the way you use to work and most of all the way to manage this kind of problem.
We hope we have been unluky facing with rude, unefficient and unprofessional person of the staff.

We now expect that somebody explains us why we received such a howfull treatment, we expect a complete refound and most of all we expect hat someone apologize with us since nobody already did.

I travelled by air india flight ai 349 from delhi to mumbai on 03 jan 2020 passenger name monish bakhla my ticket no[protected]. Journey started from delhi at 04:00 on 03 jan 2020 to mumbai airport at 06:15 on 03:jan:2020 further i was supposed to board flight number - air india (Ai) 349 with scheduled departure from indira gandhi intl, delhi (Del), terminal 3 at 9:30 on 03 jan 2020 to reach mumbai at 11:10 on, 03:jan:2020.
My scheduled departure from delhi to mumbai was delayed by 5 hours 30 mints by air india causing sleeplessness throughout the night of 03:jan:2020 and undue stress due to frequent change of gates by air india staff and providing false information regarding delay of flight. Due to delay of flight i had to miss important assignments having direct bearing on my profession. During the duration of my stay at airport, i was subjected to ruthless and unprofessional behaviour by air india staff.
I view above i may be provided suitable compensation and action may be initiated against concerned staff of air india for their misconduct on passengers.
Monish bakhla

This is for flight AI – 9897 which was supposed to depart from Cochin to
Bangalore at 10.25 AM on 29th December 2019, however I was informed about it's cancellation by the airport authorities once I reached the airport. I was neither informed regarding this via email or phone call. Request you to kindly initiate the refund at the earliest.
Regards,

I am Bhavana Mudigonda, bearing PNR No: JCRZ9 whose itinerary is as follows:
AI 30 : Ahmedabad(4:00 hrs) to Mumbai (5:15 hrs) on 11th dec 2019
AI 9022 : Mumbai (07:45) to Vijayawada (09:45 hrs) on 11th dec 2019
But then, as AI 30 got delayed by alomst 7 hrs, and it is not possible to take AI 9022 flight, I have cancelled AI9022 flight ticket through Air India call centre who said that I will receive a cancellation receipt and refund in 14 days.
I request you to kindly send me the cancellation receipt and look into the refund details as soon as possible

Air India — Air india airlines fraud hr - Vinod Garg


Gudivada, Andhrapradesh India
Submit a Complaint
I had received a mail and call from vinod garg hr & Enquiry Department mr.Khushsl sain([protected]) mentioning that my job application has been accepted in air india in domestic airport.

When i called to this numbers ([protected], [protected])he told that he is a hr in air india, Bengluru.
After discussing about the job profile, he asked me to deposit an amount of 3050 as a security deposit, which is refundable.& DVC certificate 6400.now asking account opening in axis bank account 5000.

He gave paytm air India ac number, so he will take care of further processing.
I deposited the amount.

After which i kept on calling him, he told that he will call me back but that didn't happen afterward.

Email communication happened on: [protected]@asia.com

I have attached payment pics as a proof
Also attached joining letter.

If this forum really works, please try to get me my money back.
Request you to kindly take care of this. many thanks in advance.

Thanks and regards
Kiran Kumar
[protected]@gmail.com

I am writing regarding flight ai 154 dated 27.11.2019 from vienna airport to indra gandhi international airport, new delhi with the scheduled arrival time of 10:20hrs.
My booking reference is hnlcq. The flight did leave on time from vienna and was to land in delhi at 10:20hrs but we were told that due to fog we could not land in delhi and our flight was diverted to amritsar. we landed in amritsar at 10:39hrs and were in the plane till 14:10hrs. we were not served any tea or coffee or given any snack to eat during this waiting period. We landed in delhi at 15:00hrs.
Me being a diabetic, had to wait for 7hrs before i could eat anything.
This flight arrived 4 hours 40 minute late at delhi international airport therefore i am seeking compensation under ec regulation 261/2004 for this delayed flight. My scheduled flight length was 5546kms, thus seeking 600euro for this delay.
I look forward to hearing from you within a week.

Regards,
Manjot

This is with reference to pnr no : z2y1t (Passenger name : jyoti chopra).

On 13th dec 2019, i requested your telephony fare desk to change the travel date from 17th jan to 15th dec along with upgradation to business class.

Agent provided me the link to make the payment of rs. 1, 03, 163. The link was processed from my end but failed when re-directed to merchant site. This was raised to the agent and i was asked to wait for couple of hours before the payment can be received and ticket issued. Unfortunately, the payment didn't show in your system and i had to re-do the entire transaction, which then amounted to 87k.

I was told by your agent that since the payment rs 103, 163 has not been received, so it will credit back to your account which didn't happen and got reflected on my latest credit card statement. I have also reached out to the bank and below is their response. I would request you to please help in tracing the missing payment and reverse back the charge as there is no service received against this payment of 103, 163.

I have been following up with your telephony agents for couple of weeks now but they are not able to help and re-directed me to this team. I seek your support to resolve this issue as this is a substancial amount.

Response from the bank is below:

From: credit card disputes
Date: tue, 24 dec 2019 at 08:56
Subject: re:'hbl=[protected]' dispute ref # [protected]
To: pulkit chopra

Dear mr. Chopra,

Thank you for writing to us.

This is with reference to your e-mail regarding the transaction of rs. 103, 163.00 on 13/12/2019 at m/s. Airindia[protected] mumbai ind.

We understand from your mail that the above said transaction was unsuccessful. We would like to confirm that the aforesaid transaction has been processed successfully to your card account from our end basis the instruction received from the merchant. Details of the transaction processed to your card account is given below for your reference.


S. No transaction date settlement date merchant name transaction amount auth code arn
01 13/12/2019 14/12/2019 airindia[protected] mumbai ind 103, 163.00 021462 75178109347280379900084

In this regard, we request you to take this mail as a proof to the merchant confirming the transaction was successfully processed to your card account and also request the merchant to liase with their bank for further clarification.in case, you still have any clarification, we request you to revert to us with recent dated confirmation from the merchant validating that they are not in receipt of the payments to enable us do the needful.

Meanwhile, we request you to obtain a confirmation from the merchant that the said transaction was unsuccessful on their official e-mail / letterhead. Incase, the transaction payment was made by you through other card / by cash, we would request you to provide us with the alternate payment proof (Cash payment proof / copy of statement of the other card) to enable us investigate and assist you.

As per your e-mail communication, we request you to confirm exactly what you are tried to purchase or what type of service tried at the aforesaid merchant for this transaction to enable us to do the needful.

I travelled by air india flight ai 126 from bangalore to hyderabad on 29 december 2019. Journey started from bangalore (Blr) at 13:20 on 29 dec 2019 to indira gandhi intl, delhi (Del) at 16:10. Further i was supposed to board flight number - air india (Ai) 126 with scheduled departure from indira gandhi intl, delhi (Del), terminal 3 at 17:15 on 29 dec 2019 to reach rajiv gandhi intl, hyderabad (Hyd), on 19:25, 29 dec 2019.
My scheduled departure from delhi to hyderabad was delayed by 18 hours by air india (17:15 / 29 december 2019 to 11:15/ 30 december 2019) causing sleeplessness throughout the night of 29/30 december 2019 and undue stress due to frequent change of gates by air india staff and providing false information regarding delay of flight. Due to delay of flight i had to miss important assignments having direct bearing on my profession. During the duration of my stay at airport, i was subjected to ruthless and unprofessional behaviour by air india staff.
I view above i may be provided suitable compensation and action may be initiated against concerned staff of air india for their misconduct on passengers.
A susheel kumar. My contact number is [protected]

My flight got cancelled due to operational reason from srinagar to nagpur via delhi on 12/12/2019 and from there various flights were booked along with my family members

Totally i have cancelled 5 tickets but airindia had not refund me monwy back.. Everytime i call airindia customer care they are not able to update me status and i made no of corresspondance to [protected]@airindia.in but they dint bother to reply me... Details of various cancelled flight prn no are as follows..

1. PNR No YMVV8
2. PASSENGET NAME. mrs yeswitha gutha and miss adhira kirit
3. TICKET NO.[protected] and[protected]
4. DOJ 15/jan/2020

1. PNR No YDLP3
2. PASSENGET NAME. KIRIT PRASAD
3. TICKET NO.[protected]
4. DOJ 12/dec/2019

1. PNR No J83H3
2. PASSENGET NAME. mrs yeswitha gutha and miss adhira kirit
3. TICKET NO.[protected] and[protected]
4. DOJ 12/dec/2019

1. PNR No J83QQ
2. PASSENGER NAME KIRIT PRASAD GOGINENI
3. TICKET NO.[protected]
4. DOJ 17/DEC/2019

1. PNR No YWZ5D
2. PASSENGER NAME MRS YESWITHA GUTHA AND ADHIRA KIRIT
3. TICKET NO.[protected] and[protected]
4. DOJ 17/DEC/2019

All tickets were booked by me from my card... But no refund has been provided till date..

Requested to take necessary action.

On 26 december, my friend arjun agarwal booked two flight tickets through your website.

The details are as follows -

Upi transaction id[protected]

To : air india limited
(Billdeskpg, [protected]@icici)

From : arjun agarwal - hdfc bank
([protected]@okhhdfcbank)

Google transaction id - cicagkdo1m6xrw

Reference number: [protected]

Amount - rs.12, 298

Booking - arjun agarwal + 1

To - dharamshala
From - new delhi

The money has been deducted from bank and is also confirmed with the bank. Air india has been unresponsive and unbothered. They earlier said that the amount was not credited but i have proof of the transaction. It has been 48 hours that non of my calls, emails or messages are being answered.

Please look into it and refund my money asap. This is fraud and very shameful on your part.

I have lost my clothing items in air india flight travelled on 24th december, 2019 from new york to delhi in flight no. Ai 102, seat no. 42c. When discussed my issue with air india customer care executives, they are asking me to drop email on [protected]@airindia.in. When addressing my issue on this email id the email shows invalid and email didnt delivered, it returned to me.

How i will be able to collect my items when air india team is not supporting.

Hi, I had booked 3 tickets from air India website - Air India Flight No.-AI 828, Date - 08 Dec 2019, Dep Time - 11:30 hrs, From Srinagar (SXR) To Delhi (DEL). Due to bad weather the flight was cancelled. So far, I have not received my refund. I called customer care multiple times, but they have no information on refund. I even mailed multiple times to ecommerce @airindia.in but so far, I have not received any response.

I booked a flight from the air india website: bom-ewr-bom on 11 nov 2019 for 18 nov 2019 returning on 15 dec 2019. Subsequently had to cancel it withing 12 hours on 12 nov 2019. I also on the same day, wrote an e-mail to their e-commerce department. The only acknowledgement i received from them was that my ticket has been cancelled. No mention about refund at all. I called their customer care number on 9th dec 2019 to ask for the status of my refund. I was told that it is in the process and should be done in a couple of days. I just checked my credit card statement yesterday and did not find any reversal of the entry or any refund (Even partly if the cancellation fee is to be applied). So i called the custome care again, this time there was a lasy who told be my refund had not yet been initiated, beyond which she did not know anything and that i should call their e-commerce department. So i dialled[protected] n number of times with no answer. Only engaged tone or ring tone with no reply. So again i called the custome care. This time there was one helpful guy. He checked and said his end of the screen shows amount refunded! When i told him how come one person tell me refund not initiated and you tell me it is refunded while my statement which i received the same day doesn't show any refund? He took my mobile number and email address and said he would ask his senior to give me a call or email me. Asap. No response so far. They don't even mail me the status of my refund. Or provide me a reference number of refund if at all their server shows refund. I cannot take up the issue with my bank also without any documentary evidence of refund reference. What have i got to show?

Is this how air india behaves with their customers? Where am i to run around for refund? Please if you are reading this, help resolve the issue. It has been 44 days now that ai has been sitting on my hard-earned money. I understand a 3 to 4 weeks time period but more than 6 weeks? And no response at all of any kind?

Flight number: ai 933
Name: r sugathan
Delhi to kochi

I tried booking this flight on the 22nd of december and the amount was debited from but payment gateway failed (Upi gateway) and i did not receive the ticket. I called the customer care number and they told me that the ticket was automatically registered as cancelled and the amount of rs. 6186 will be reverted if i email at air india customer relations. I have emailed them but i did not receive any reply.

Reference my pnr j5gn1.
It is disturbingly submitted that i had done booking as armed forces discount as telebooking. On moving to airport today, i came to know that it has been cancelled without intination. Infact i received a remibder a few days back regarding our travel today. This has resultef in major financial loss as well as trauma to the family if a servubg soldier who is booked for return also. May i request you to adjust my family in the flight tomorrow and please investigate this lapse on part of air india.
Thanking you,
Colonel suhail bs kumar

I'm a student studying in london, i was flying back to delhi via mumbai. I had my luggage in mumbai with me, after that i haven't seen it. I filed a report the reference number is : delai30823, the status is: item located, confirmation pending. I was promised by your staff that i'll get the baggage on the very same day as it is lost domestically. I haven't received any calls from air india's side and when i'm trying to call them on the number mentioned no one picks up. I had 2 bags in check in, both of them were missing, this is a huge problem for me, please contact me asap.

The pre-booked seat (Paid 60 aud) was not allocated to me in the ongoing flight sydney — delhi (Ai 301, 9th nov 2019). Attached is the boarding pass of non-extra legroom seat that was allocated to me at sydney airport.

Also attached is the receipt of the pre-booking.

It has been over two weeks since i contacted the airline and sent them the proofs via email, however, no one has acknowledged the email or sent a response

Horrible customer service! I feel cheated!

I'm complaining to miss anjana rawat who was calling for sending documents with 2 passport size photos me that you're selected for supervisor post at chandigarh airport. After that she asking me to send 1500 for file charge and 8500 rs for uniform and she ask me first send the money after one day your uniform will be delivered to your address. And today also she ask me for 15000 rs more for death insurance by air india. So doubt on her and want my money back or take action on this kind of fraudsters. Proofs of the money transfer also attached and her full account details also
Thanks
Sarabjeet singh