Air India Complaints & Reviews

We travelled from frankfurt on[protected] by air india and reached mumbai on[protected] at 4.46 a. M. The flight was supposed to land at 4.15 a. M. The baggage took 1hour and 45 mins to come and it reached at 6.30 and many o[censored]s missed the connecting air india flight to bengaluru. We were told by the duty offocer that he would try to send us directly to mangalore from bombay since we had an indigo flight from bengaluru to mangalore at 11.10 and air india's next flight to bengaluru was at 9.15 which means we wouldnt reach on time to get into the flight from bengaluru to mangalore. They told us to wait till 8 o clock to get manager's signature and hence we waited from 7 till 8.30 and then a certain mrs. Paul came in and said that they cannot give us a flight to mangalore and nor can they give a flight to bengaluru since it was already late. So we ended up paying and exorbitant amount of money for the last minute ticket from bombay to mangalore. After a long travel we were already tired but air india did not bother to even try to adjust and provide us a flight. She said ahe wud refubd the flight amount from bombay to bengaluru and made us fill a form and gave a receipt. But that was not what we wanted. We just wanted a flight to take us to our intended deatination on time

Hi team,

At tha time of booking i have applied for 2 wheel chair for my parents who are medically unfit. After reaching to airport we didn't get the wheelchair for 30 min and they were sending us from one counter to another. After an hour i got 1 wheel chair only where i asked for 2 at time of booking.

Please take the necessary action for the same

Hello, this brings huge shame to me that air india is ridiculously handling people with wheel chair assistance. If you can not manage persons with special needs already requested in the eticket, then what the hell you will do with normal people. This is absolutely uncalled for and needs immediate actions of the people involved.
My mother underwent knee surgeri and that was the reason for requesting wheel chair assistance during her flight from ranchi-delhi-doha. My father travelling along with my mom repeatedly kept on asking the cabin crews and airport staff in ai418 (Ranchi - delhi) and ai971 (Delhi - doha) but none of them bothered to support. Although wheel chair request was there in the eticket. It seems air india is not interested in these kinds of services and customer satisfaction. My mother waited for almost 40 minutes in doha airport but nobody came for support which is customers full right to get it. Since wheel chair assistance was already requested while buying tickets.
It seems air india is the worst service provider of airlines in the world wherein they sont bother about people who are requiring wheel chair assistance. Why air india is running the business with such crap cabin crew and airport staff. Its a shame on air india. Ps: plz stop all airlines services since you dont come up with satisfaction levels. Or change the entire staff to contractor staff then they will understand and something will go in their closed head. Kindly look into the matter and due to this now my mother is suffering from severe kne e pain due to air india unable to manage genuine cases.

महोदय,
मैं प्रदीप सिंह पंवार flight no ai 9610 जो 29 nov 2019 को 17:50hrs पर देहरादून से देहली की थी।
समस्या यह है कि मैं देहरादून एअरपोर्ट 16:00 से 16:15 के बीच में आ गया था आप एंट्री गेट पर जो कैमरा लगा होता है उस पर आप देख सकते है, मुझे बताया गया की आपकी flight no ai 9610, 30min.विलम्ब से है दुबरा पूछने पर यही जवाब मिला की फाइट फिर 30min. विलम्ब से है आप बैठ जायें आपको बता दिया जायेगा या आप display board पर भी देख सकते हैं।
जब काफी समय हो गया तो मैंने पूछा की फ्लाइट कब आ रही है, तो मुझे बताया गया की फ्लाइट तो निकल गयी जबकि display board अभी भी बोर्डिंग दिखा रहा था, आपके airport staff से बात करने के बाद मुझे बोला गया की आप दूसरी फ्लाइट ले लीजिये। air india staff की उस कर्मचारी का नाम तो मुझे मालूम नहीं परन्तु व आँखों नज़र का चश्मा पहनती है आप वह की ड्यूटी लिस्ट से नाम पता कर सकते है।
मैंने जब यह बात सामने रखी की display board ठीक से काम नहीं कर रहा है लेकिन मेरी बात किसी ने नहीं सुनी। मेरी दूसरी फ्लाइट इंटरनेशनल फ्लाइट थी जिस कारण मुझे टिकट मजबूरन लेना पड़ा, क्योकि देहरादून से देहली रोड द्वारा कम से कम 8- 9 घंटे लगते है।ऐसा कैसे हो सकता है कि एक ही समय पर spice jet की flight का टाइम display board पर 19:55 दिख हो रहा हो और air india का 17:50 जबकि फ्लाइट तो 1 घटा 14 min. लेट थी सर्टिफिकेट द्वारा बताया गया।
मैंने फिर आपकी ही दूसरी फ्लाइट का टिकट बनाया जिसका मुझे 9351/- देना पड़ा। अत: आप से मेरा विन्रम निवेदन है कि मुझे मेरा अमाउंट रिफंड same mode of payment या same account में refund कर दिया जाये।
डिस्प्ले की फोटो व विडियो को आप देखिये व इससे सम्बंधित सभी दस्तावेज साथ संलग्न है।
Pradeep singh panwar
Account no: [protected]
Ifsc: sbin0003480
Bank: sbi
Branch: beg & centre
Roorkee-274667

Wanted to bring up an incident which caused us a huge loss due to air india's flight delay and looking for response from the airlines regarding the delay. We traveled from lucknow to delhion 29th nov 2019 through air india's ai-432 pnr - j82xs. The flight was scheduled to depart on 14:05 but actual depart time was 16:20 with more than 2 hours delay. We ended up losing our connecting flight in delhi through a different airline and had to cancel and rebook our flight from delhi to pune with additional payment of 22, 256 inr. This is truly a very bad experience as there were no proper updates provided at airport or through messages regarding flight delay. It's not fair for us to bear the loss due to air india's delayed departure. We need compensation for the loss that we had encountered. Looking forward for a sensible response from air india. We are ready to share all required proofs for rebooking of flights when needed.

Dear air india team,

Dear team,

It is utterly disappointing that even after 2 weeks of filing complaint on baggage damage at bangalore airport, no body collected suitcase from my home. Every time i call (Around 4 times), false promises are being made that suitcase will be collected next day.

I have another international travel through air india on next saturday. I don't have a check-in suitcase to travel now. What is the reason behind this huge delay? How do i travel again?

Yesterday morning, i spoke to mr. Sudhakar and he told to get this repaired on my own and submit bill for claim with limit upto rs.2, 000. Please confirm the same in writing that amount will be reimbursed. I do not want fall prey again to false promises. I am forced to get this repaired myself due to long lead time at your end. Again, i am not sure if the bag is repairable or not considering the huge damage.

Your attention to this matter is highly appreciated. Attaching scanned copy of the compliant received at bangalore aiport desk.

Regards,
Arvind
Mobile: [protected] | [protected]

I have booked flight ai 115 from amritsar (Scheduled departure 19:00) to delhi (Scheduled arrival 20:10) on nov 29, 2019 but it was announced that it will departure at 22:15.

I have booked this flight as i have train to catch from new delhi railway station at 23:55 on nov 29, 2019 and have to join office tomorrow nov 30 morning. Due to this unprofessional behaviour of air india, i am going to miss my train and can't able to join.

I was booking a flight on 22 nov for 23rd from delhi to indore. I paid to air india which was successful from paytm but it showed error msg on air india website and ticket was not booked. I spoke to air india they told to send screen shot to [protected]@airindia.in, which i did same day but i've not received the refund for same. I tried to call air india several times but they didn't respond up to the mark

Hi
I flew on 24th november on ai 113 flight from delhi to birmingham. Flight was delayed by more than 2hours causing me to miss my connection from birmingham to glasgow specifically booked after 3hrs and 10mins gap in between.

I had to then stay in a hotel and book a train for next morning which was monday, missed my work and was totally stressed out.

I have attached copy of air india boarding pass, flybe...

Looking for a compensation, for the airlines mis-conduct.

I was supposed to board a flight air india from delhi – mumbai on 25th nov, 2019 at 6pm, and an email was sent to me that flight has been delayed by 30 minutes, and new timings will be at 6.30pm. After travelling for almost 6 hours from chandigarh to delhi, and spending almost another 2 hours at airport, we found out that the flight was again delayed and new timings were at 7.20pm. When none of the crew members showed up, everyone got mad at the airlines and we were advised new timings of 8pm, and then finally crew members showed up at 8.20pm. We left delhi close to 9pm, which made us missed our connection to toronto from mumbai at 11:55pm.
Later we found out that air india did that on purpose to combine all their flights, as they were not able to fill their flights. None of the staff members of ai could advise us the reasons, and kept silent towards the whole scenario and even the manager was not able to accommodate any answers to passenger’s questions.

Once we arrived in mumbai around 11.30pm, ai staff members asked us to run towards the gate and helped us clear immigration and security, as they advised us air canada flight is waiting for us and they wont leave without us. As there are more than 30 passengers. 6 of the passengers including myself, made it out to the gate at 11:45pm and were advised by air canada’s staff members that the gates were closed and they had already informed ai staff that they wont wait for us. It made us more mad, as we ran all through the airport to board the flight and still didn’t get on to the flight, as ai staff members didn’t knew what they were doing.
And then the blame game started between ai and air canada, after a while we were taken back to the immigration to get our immigration stamped cancelled as they asked us to go back to air india’s counter and asked them to re-book us.
It took us almost 3 hours at immigration to get offloaded, and still no one came to apologize to us or offer us any water or food.

After 3 hours, we finally went to air india’s counter and saw that other passengers were there too, and already on to air india for making our life hell. There was no clear message from air india, what they were doing for us, we were not offered food, drinks, or any sort of compensation during this time. And when i asked if they are going to re-book or give us a hotel, no one had any answers for us. Finally at 4am, i heard my name and was advised now i am going to london leaving at 7am, and from there i will have a connecting flight to toronto with a 3 hours layover in london.
Still no sight of apology or follow up from the staff. After waiting from 11.30pm till 7am, finally we were on a flight to london, where the cabin crew didn’t treat us well again. The food they served to us, was worst than i would ever feed to my dog. I called the air hostess 8 different times, and no one came to me once. Every time i pressed the button, no one showed up. There were no drinks served on this flight, except cold tea and coffee.
Finally, we arrived in london, and after waiting for 3 hours, i was on a flight to toronto. Some of the other passengers were not issued a boarding pass by ai from london – toronto, as ai staff members in mumbai, issued to a few passengers and not to all. They just let everyone go to london, and wanted to get off from the responsibility and put it on air canada staff’s. As they knew once everyone arrived in london, it would be air canada’s responsibility.
I had got mine boarding pass already in mumbai, so i was not too worried. But i was concerned about the other elderly passengers, who were standing on their feet for almost all day and were not even offered water by the staff members.

Also, according to my tickets issued i was allowed to check in 2 bags for free with 23 kgs each, but ai staff members advised me that i am only allowed 1 bag and they charged me $146 dollars for my 2nd bag. They refused to see my ticket, which mentioned 1st and 2nd checked in bag free.

This has been the most ridiculous flight, and i would like to see what kind of compensation would i be offered for the delays and mis conduct by airlines and staff members and also extra charges for checked in bag.

My details are as below:

Name – navtej singh
Email - [protected]@live. Ca
Ph - +1-[protected]
Reservation no – ym4cg, ly4t55

Sir, I have travelled from Pune to New Delhi on 19.11.19 by AI 850. I have checked in one baggage with tag number AI571040 / [protected].
On reaching Delhi I collected my bag and went to my Hotel. After reaching there and opening the bag, I found my fashion jewellery pouch missing containing one pearl and one stone necklace and few pairs of ear rings.

I suspect it was fished out before putting my luggage on belt at New Delhi Airport. Request an investigation in the matter for a possible theft by baggage handling staff on duty.

Vanita Prasad

I has booked my Delhi- Bengaluru- Hubli for 14.03.2019 and for back (on 17.03.2019) flight tickets through Air India website on 5th MArch 2019. Since there was no direct flight to Hubli from Delhi, I had to book ticket through connecting flight at Bangalore. Unfortunately my Hubli to Bengaluru Flight which was scheduled for departure at 4 pm on 17.03.2019 was delayed by several hours due to which it was not possible for me to catch the connecting flight from Bengaluru to Delhi at 09.00 PM, and thus i was forced to cancel my Hubli to Bengaluru Flight and i travel via road to Bengaluru to catch the connecting flight timely. I contacted to customer care of Air India and i was told that i will get the refund for cancelled flight within a week as delay was on part of Air India. But i didn't get any refund till date inspite of several calls and emails to Air India.
Your are requested to please lodged my complaint and help me to get the refund from Air India as i have sent several emails but they are not bothering for that.
Image of the ticket is attached for your kind reference

I (Mr Vinay yadav) traveled from an air india flight from vishakapatnam to delhi in AI452 on 24th nov 19. i was having an American tourister red color trolley bag, which when i received at delhi airport was in torn condition as it was thrown by the luggage handling party and bag sides has come out. i request for the refund of my bag which i bought it at a price of 3500rupees.
my email id is [protected]@gmail.com. my phone number is [protected].my boarding pass number was 55.boarding time 0720hrs. i have sent details of ticket as well the hampered bag photos, attached with the document.i request if action can e taken on my issue as soon as possible. thank you.

We are respectable citizens and tax payers of country. I'm frequent flyer of Air india business from past 18 years. i usually fly to US sectors every 3 months from past 18 years and never had any major complaints.But this time travelling with my family on 13th november JFK-DEL sector on flight no AI 102, out of 4 seats 3 seats were not operational and air india staff didnt actually bothered to repair prior to departure. As you know flight hourys normally are 14-15 hours and in such long duration of flight one needs a flat bed . My wife is a patient of back pain and because of this her pain got aggravated during flight.

I'm attaching video also of non operational seats .Also for proof, there is cabin supervisor report which shows that buisness class seats were not working. I'm fed up of calling air india customer care as they dont care.SO SIR I'M MAILING YOU FOR HELP AS I WANT MY SEATS REFUND FOR AIR INDIA NEGLIGENCE AS IVE PAID FULL BUSINESS CLASS AMOUNT AND I DIDNT GOT THE SERVICES. MY TICKET DETAILS ARE AS FOLLOWS-

PASSENGER NAME- 1- [removed] 2-[removed] 3- [removed].4- [removed]
MAHARAJAH CLUB ID[protected]

ticket nos- 1- e-Ticket Number:[protected] [removed]
Booking Reference: L9Z9NC, Airline: AI/H3SNQ

2- E-Ticket Numbers
e-Ticket Number:[protected]

Booking Reference: O8JJWY, Airline: AI/J0X2F [removed]

3- E-Ticket Numbers
e-Ticket Number:[protected]

Booking Reference: O8JJWY, Airline: AI/J0X2F [removed]

4- E-Ticket Numbers
e-Ticket Number:[protected]

Booking Reference: O8JJWY, Airline: AI/J0X2F [removed]

KINDLY REFUND 3 TICKETS AMOUNT

cabin supervisor name- naresh kumar bose .

I live in australia and visited india recently and i had a flight booked to go from a delhi to mumbai on 2nd nov, flight no ai665 at 8 am and pnr no z52j2. I tried to check in online and kept getting error message. Rang customer support and she told me that my flight has been cancelled and she can put me on another flight at 4 am or 8 pm same day. It took the representative 1.15 hrs to change my flight and later on i found out that my flight was not actually cancelled and it did go at scheduled time. My whole night was wasted as i had to leave home at 1 am to be at the airport in time to catch the 4 am flight. I asked several people at the airport about who i speak to and no one could direct me to the right person. I was going to mumbai for 2 days and as a result of air india incompetence, one of these days was wasted due to lack of sleep on the night.
What i want to know is :
1. Why i was not informed we if the flight was cancelled.
2. Why i was given wrong information that flight was cancelled even though it wasn’t.
3. Why customer support lied to me and wasted my 1.15 hrs and i had to pay a huge bill as i was using my australian mobile to call them.

Hi i am rajavel dhandapani i was traveling from jfk to delhi in air india on 6th november flight no ai 0102 everything was fine and good but when i get my luggages in delhi my trolly handles are damaged and i can’t use them and i was really having my hard times to move my trolly even i have taken pics in jfk of my trolly when i checked in throllys are in good shape when i checked in will share the pics too. It would be so helpful if you do the needful and any appreciable work from your side i need a proper explanation for this damage done to me. Thankyou

Hi, i had booked 2 business class tickets e-tickets:[protected] &[protected] from mumbai to trivandrum for 11th of aug 2019 17:20 on 9th aug 2019 on air india from mumbai airport air india ticking office. This tickets were later cancelled on 10th of aug 2019 around 10 am (30 hours prior to departure) at trivandrum airport air india office.
But no responses from customer care air india or any refunds yet.

Visited chandigarh air india office to change return ticket date for spouse only and to leave my return date as it was. I handed passport and details for my spouse and realised when i got home he had changed my return date as well. Next day when my son went to complain about this error made on their behalf, i was charged £125 for changing the return date. No charge was applied when changing my spouse return date. Cannot understand why my return date was changed when it was made clear to advisor.

Air india cancelled flight 591, which was supposed to start from chennai and land at bangalore on 11 nov 19. They announced the cancellation on 1 nov 19 via email and mentioned "cancelled due operational reasons kindly contact ai office" this in the email.

I called air india and they confirmed that refund would be done within 2 weeks from nov 1. I have placed multiple calls/emails and they keep saying it will be processed in 2 weeks - but it has been 22 days - and the refund is not available in my account.

I request help from this forum to help me get the refund.

I nayana bhatt had a reservation on ai985 on 4th november 2019 but because of a delay i missed out on my connecting flight to ewr — den by united airlines, i was promised by the ai support staff that they have already telephoned to ua at mumbai to delay the flight so that they could take me & other stranded passengers to ewr.
Alas this never happened & we all were stranded at mumbai airport till 6am on the 5th november 2019 before a hotel was given to me & others, next day nov.6th after 12 midnight i was able to board ua 49y, gate 46 seat46b [protected]. This has caused me profound harrassment & i want compensation for same at the earliest.