Air India Complaints & Reviews

I had booked a ticket from bangalore to cochin on 1st august for flight no. Ai587 (Pnr no. Hkqbf) leaving bangalore at 22.00hrs and reaching cochin at 22.55 hrs on 19th dec2019. We are a group of 6 persons booked under the same pnr. All o[censored]s are senior citizens in the age group of 60-72 yrs.

Suddenly on 11th dec. Ie after 4 months 10days, i was informed through sms that my flight is cancelled without assigning any reason whatsoever. I talked to your representatives 3/4 times at nos[protected] and[protected] for alternative arrangements to enable us to reach cochin on 19th dec where our hotel booking is already made.
We will be reaching bangalore from kolkata at 11.30 hrs and wanted alternative flight thereafter to reach cochin on the same day ie 19th dec.

Unfortunately, your people were most unco-operative and without any alternative arrangement we will be suffering heavy financial loss as well as lot of inconvenience.

Can we, therefore, request you to kindly interfere in the matter to make alternative arrangement for all 6 o[censored]s to enable us to reach cochin on 19th dec.

The ticket was cancelled promptly within 24 hours of booking by the air india customer support agent while on the call with me. He mentioned that the refund will be reflected within few days on my account. I have been calling the usa customer support number and already called 5-6 times already about this and sent multiple emails on [protected]@airindia.in about it with no response.

My credit card company is about to charge me interest on the amount and i mentioned this multiple times to the agents on the call with no help. They always say that our department is not responsible for this - which airline customer support cannot process refunds, especially when they cancelled the ticket?

Up until now, i have had good experience with air india, but going forward, i am not sure.

Please, please process my refund as soon as possible!

Hi,

I tried to book a ticket on airindia site (On,), from london to indore. While entering all the the details, i proceeded to make payment, but the payment failed at billdesk gateway (After passing back authorization). And money about gbp 1189 got deducted from my account. I called up the customer care and they asked me to drop an email to [protected]@airindia.in about the issue, and assured me that i will get a response within...

Sir,
This is to bring to your kind attention that Delhi to Mumbai bounded Air India flight AI 863 was delayed first at Delhi airport by 15 min reason stated was Incoming Aircraft carrier arrived late at Delhi, second delay resulting due to landing failure attempt, almost took 30 minutes to land AI 863 again in repeated attempt, reason not stated for landing failure attempt. I am a frequent flyer with Air India and never have experienced such situation that would make me feel jeopardize of my life. This is the first time I have realised risk of landing. Kindly, acknowledge and let me know the actual reason for such failure cause being a frequent flyer I would not risk another time to fly with Air India.

I am monalisa mohanty, from bhubaneswar. We had booked air ticket through goibibo from bhubaneswar to shirdi via hyderabad. Ticket was booked on 8th sept 2019, and travel date was 22nd nov 2019. On 22nd nov we (6 people, out of them 3 were senior citizens) traveled from bhubaneswar to hyderabad and there in boarding pass collecting counter we were told the flight was cancelled. There was no prior communication or intimation was sent neither from goibibo nor from air india. While in bhubaneswar airport i had checked in the machine (To checking and get the boarding pass) with the pnr (H81pd) but result was no such record, so enquired in air india counter, they said we would get the boarding pass in hyderabad so it is not able to retrieve. And in hyderabad they said there is no such flight and it was cancelled 2 months back. Anyone can understand the matter of belief and mental agony we would have gone through at that point of time. We checked on alternative and booked ticket immediately from hyderabad airport to aurangabad and decided to take cab from there to shirdi. That time to my surprise i checked goibibo and it still said the flight was on scheduled time i. E 3 pm ist, and it was already 2:45 pm ist. On calling goibibo customer care they said they will check and they were not aware the flight was cancelled. That time we could not reach air india customer care. I called them after i was back from shirdi, i was told that they can’t do anything about it as it’s about an past date and they were not able to find the pnr. Both the customer care played enough of blame game saying, goibibo was responsible for informing and other party said it was air india it’s responsibility. You would understand how difficult (Mental and physical) it would have been travel with senior citizens. Nothing can compensate the physical pain they went through due to road condition from aurangabad to shirdi, but i would request your interference, in the matter to help me recover / compensate my financial loss that i had to incur because of immediate air booking costing rs 57k and cab service from aurangabad to shirdi costing 3.5 k.

— forwarded message —
From: ecommerce ecommerce
Date: tue, 8 oct 2019, 12:28
Subject: re: [external]re: schedule change - revised itinerary information - locator/control no.: hvc86 aibe 49482289
To:

Dear sir,

Greetings from air india!

We apologise for the inordinate delay and regret that you have not received the refund of your ticket.

We have already initiated refund against this transaction, the refund of which is normally credited to the
Account, from which the payment was made, within 8-10 working days.
Since you have not received the refund as yet, we are investigating and also escalating the issue to our finance team to follow-up with the payment gateway bank and expedite.

Please bear with us in the interim.

Thank you for your patience.

Regards,

Ecommerce helpdesk /nn

— on oct 4, 2019, at 4:50 pm, wrote:
Hello,

Regret to note that the subject refund has not been received till date despite the lapse of 8-10 working days. Kindly expedite and credit the refund amount to us at the earliest under advice.

Thanks & regards,

On sat, 21 sep 2019 at 10:30 am, ecommerce ecommerce wrote:
Dear sir,

Greetings from air india!

We have initiated the process of refund against the subject transaction as per applicable fare rules.

The amount will be credited to the account from which the payment was made, in 8-10 working days as per standard banking process time requirements.

Please get in touch with us should you require further assistance.

Assuring you of our best services at all times.

Regards,
Ecommerce helpdesk /nn

— on sep 18, 2019, at 4:11 pm, call del wrote:
Dear team,

Please refer trail mail and help the pax accordingly.

Reminder mail.

Warm regards,
Vidya
Air india customer care / chennai.

_
From: [protected]@gmail.com
To: "call del"
Cc: "kannan srinivasan"
Sent: saturday, september 14, 2019 4:46:32 pm
Subject: fwd: [external]re: schedule change - revised itinerary information - locator/control no.: hvc86

Dear ms. Vinodha,

We are stillawaiting your actions to provide as a refund for this booking.

Request expedite

Regards kannan

— forwarded message —
From: call del
Date: thu, 29 aug 2019, 07:56
Subject: re: [external]re: schedule change - revised itinerary information - locator/control no.: hvc86
To:

Dear sir/madam,

Thank you for contacting air india.

We are sorry for the delay caused in replying to your email.

We deeply regret the inconvenience caused.

We understand your concern.

Please be informed that we have forwarded the request to the concerned department for the best possible resolution.

We really appreciate your patience for co-operating with us. Request your patience in the interim.

For any other query you can reach us through our air india customer care toll number india :[protected] | usa :[protected] | uk :+[protected] | canada :[protected] | germany :[protected]am-9pm local) | france:[protected]am-9pm local) | singapore:[protected] |australia :[protected]or log on to our website www.airindia.in.

Have a wonderful day!

Warm regards,
Vinodha
Air india customer care / chennai.

_
From: [protected]@gmail.com
To: "call del"
Sent: wednesday, august 28, 2019 6:51:43 am
Subject: fwd: fw: [external]re: schedule change - revised itinerary information - locator/control no.: hvc86

This has reference to subject round ticket booking jamnagar - mumbai - chennai - mumbai - jamnagar visa single one hvc86.

Since the jamnagar - mumbai flight of 10 august was cancelled by air india-, we were unable to make the complete journey.

We had requested for a refund of the travel fare for the entire round trip and are yet to get your feedback.

Based on customer service telephone we are again writing to you for an expeditious refund

Await your response.
Regards kannan
[protected]

— forwarded message —
From: kannan srinivasan
Date: wed, 14 aug 2019, 17:32
Subject: fw: [external]re: schedule change - revised itinerary information - locator/control no.: hvc86
To: [protected]@airindia.in
Cc: c ([protected]@gmail.com), kannan srinivasan

Dear sir/madam :

Since air india has cancelled the ai flight 648 (Jmn – mum on 10’th aug 2019), we are unable to make the journey as per itinerary for the connecting flights. (Please see ticket attached)

My complaint has been lodged with you 75 days ago. Yet, i have not received any correspondence from ai about the issue at all. Please help. I was told that i would be hearing from the air line in a few weeks, but now it is almost three months, and not a word has been heard from them. It is really disgraceful, as i had also written to them and got no response. Please help.

We booked flights to india and hong kong with air india on 19th april 2019. The total cost of the ticket for two people was gbp 4267 the booking reference was zcy2y.
On the 29th october air india cancelled the hong kong delhi sector of this booking, ai317 on 8.12. This was a connecting flight that connected with flight ai161 from delhi to london heathrow on 9.12. T
They offered no refund or alternative flight and all the contact numbers they gave me were unobtainable. As they suggested, i contacted ecommerce but they did not reply. When i tried to call the numgber in india i just kept getting further down the queue going from 4 to 8 in the 20 minutes i hung on.
It was not until we flew to india and went to the air india office in jodpuhr that we were able to speak to an agent. They said that if we wanted a refund we would have to fly to hong kong. We were not going to do this as they had cancelled our return flight.
We consider that this was unreasonable behaviour by a national airline. They took our money but did not provide the conteacted service and it was impossible to contact them unless we went to an office in india. When we did go to the jodpuhr office they told us to go to hong kong for a refund. We live in the uk! We would like a complete refund of the delhi - hong kong, hong kong dehli sector. Please try to reslove this for me.

I had booked 4 tickets mumbai hong kong along with return tickets.
My return flight was on 3rd november 2019, which was cancelled by air india.
The details are as follows.
Flight # ai311
Date - 03 nov 2019
Pnr # y4277

It has been 1.5 months but i have still not got my refund. Your call center has no answer to my refund query. I have written earlier to ecommerce but no reply for same. I tried calling you guys but no answer.

I need an answer as to by when and how will i be receiving my own money.
This is absolute harassment of customer

Hi team,

Since the below tickets have been cancelled automatically due to non availability of any other flights, i would request to credit the complete refund asap.

Pnr # yyelz
Pnr # h6vp0

Kindly assist further to refund the amount in my account asap so that i can further book alternate air india flight tickets for a different destination

While I was booking my ticket, I paid the amount of Rs.3224 through UPI via Google Pay. Unfortunately the request failed and the ticket didn't get booked, but I still ended up losing my money.
So I went through the entire booking process again and booked my ticket.

I contacted all the given phone numbers under customer care support but none of them work. I also sent an email to [protected]@airindia.in but got no response.

I want my money back as soon as possible.

We travelled from frankfurt on[protected] by air india and reached mumbai on[protected] at 4.46 a. M. The flight was supposed to land at 4.15 a. M. The baggage took 1hour and 45 mins to come and it reached at 6.30 and many o[censored]s missed the connecting air india flight to bengaluru. We were told by the duty offocer that he would try to send us directly to mangalore from bombay since we had an indigo flight from bengaluru to mangalore at 11.10 and air india's next flight to bengaluru was at 9.15 which means we wouldnt reach on time to get into the flight from bengaluru to mangalore. They told us to wait till 8 o clock to get manager's signature and hence we waited from 7 till 8.30 and then a certain mrs. Paul came in and said that they cannot give us a flight to mangalore and nor can they give a flight to bengaluru since it was already late. So we ended up paying and exorbitant amount of money for the last minute ticket from bombay to mangalore. After a long travel we were already tired but air india did not bother to even try to adjust and provide us a flight. She said ahe wud refubd the flight amount from bombay to bengaluru and made us fill a form and gave a receipt. But that was not what we wanted. We just wanted a flight to take us to our intended deatination on time

Hi team,

At tha time of booking i have applied for 2 wheel chair for my parents who are medically unfit. After reaching to airport we didn't get the wheelchair for 30 min and they were sending us from one counter to another. After an hour i got 1 wheel chair only where i asked for 2 at time of booking.

Please take the necessary action for the same

Hello, this brings huge shame to me that air india is ridiculously handling people with wheel chair assistance. If you can not manage persons with special needs already requested in the eticket, then what the hell you will do with normal people. This is absolutely uncalled for and needs immediate actions of the people involved.
My mother underwent knee surgeri and that was the reason for requesting wheel chair assistance during her flight from ranchi-delhi-doha. My father travelling along with my mom repeatedly kept on asking the cabin crews and airport staff in ai418 (Ranchi - delhi) and ai971 (Delhi - doha) but none of them bothered to support. Although wheel chair request was there in the eticket. It seems air india is not interested in these kinds of services and customer satisfaction. My mother waited for almost 40 minutes in doha airport but nobody came for support which is customers full right to get it. Since wheel chair assistance was already requested while buying tickets.
It seems air india is the worst service provider of airlines in the world wherein they sont bother about people who are requiring wheel chair assistance. Why air india is running the business with such crap cabin crew and airport staff. Its a shame on air india. Ps: plz stop all airlines services since you dont come up with satisfaction levels. Or change the entire staff to contractor staff then they will understand and something will go in their closed head. Kindly look into the matter and due to this now my mother is suffering from severe kne e pain due to air india unable to manage genuine cases.

महोदय,
मैं प्रदीप सिंह पंवार flight no ai 9610 जो 29 nov 2019 को 17:50hrs पर देहरादून से देहली की थी।
समस्या यह है कि मैं देहरादून एअरपोर्ट 16:00 से 16:15 के बीच में आ गया था आप एंट्री गेट पर जो कैमरा लगा होता है उस पर आप देख सकते है, मुझे बताया गया की आपकी flight no ai 9610, 30min.विलम्ब से है दुबरा पूछने पर यही जवाब मिला की फाइट फिर 30min. विलम्ब से है आप बैठ जायें आपको बता दिया जायेगा या आप display board पर भी देख सकते हैं।
जब काफी समय हो गया तो मैंने पूछा की फ्लाइट कब आ रही है, तो मुझे बताया गया की फ्लाइट तो निकल गयी जबकि display board अभी भी बोर्डिंग दिखा रहा था, आपके airport staff से बात करने के बाद मुझे बोला गया की आप दूसरी फ्लाइट ले लीजिये। air india staff की उस कर्मचारी का नाम तो मुझे मालूम नहीं परन्तु व आँखों नज़र का चश्मा पहनती है आप वह की ड्यूटी लिस्ट से नाम पता कर सकते है।
मैंने जब यह बात सामने रखी की display board ठीक से काम नहीं कर रहा है लेकिन मेरी बात किसी ने नहीं सुनी। मेरी दूसरी फ्लाइट इंटरनेशनल फ्लाइट थी जिस कारण मुझे टिकट मजबूरन लेना पड़ा, क्योकि देहरादून से देहली रोड द्वारा कम से कम 8- 9 घंटे लगते है।ऐसा कैसे हो सकता है कि एक ही समय पर spice jet की flight का टाइम display board पर 19:55 दिख हो रहा हो और air india का 17:50 जबकि फ्लाइट तो 1 घटा 14 min. लेट थी सर्टिफिकेट द्वारा बताया गया।
मैंने फिर आपकी ही दूसरी फ्लाइट का टिकट बनाया जिसका मुझे 9351/- देना पड़ा। अत: आप से मेरा विन्रम निवेदन है कि मुझे मेरा अमाउंट रिफंड same mode of payment या same account में refund कर दिया जाये।
डिस्प्ले की फोटो व विडियो को आप देखिये व इससे सम्बंधित सभी दस्तावेज साथ संलग्न है।
Pradeep singh panwar
Account no: [protected]
Ifsc: sbin0003480
Bank: sbi
Branch: beg & centre
Roorkee-274667

Wanted to bring up an incident which caused us a huge loss due to air india's flight delay and looking for response from the airlines regarding the delay. We traveled from lucknow to delhion 29th nov 2019 through air india's ai-432 pnr - j82xs. The flight was scheduled to depart on 14:05 but actual depart time was 16:20 with more than 2 hours delay. We ended up losing our connecting flight in delhi through a different airline and had to cancel and rebook our flight from delhi to pune with additional payment of 22, 256 inr. This is truly a very bad experience as there were no proper updates provided at airport or through messages regarding flight delay. It's not fair for us to bear the loss due to air india's delayed departure. We need compensation for the loss that we had encountered. Looking forward for a sensible response from air india. We are ready to share all required proofs for rebooking of flights when needed.

Dear air india team,

Dear team,

It is utterly disappointing that even after 2 weeks of filing complaint on baggage damage at bangalore airport, no body collected suitcase from my home. Every time i call (Around 4 times), false promises are being made that suitcase will be collected next day.

I have another international travel through air india on next saturday. I don't have a check-in suitcase to travel now. What is the reason behind this huge delay? How do i travel again?

Yesterday morning, i spoke to mr. Sudhakar and he told to get this repaired on my own and submit bill for claim with limit upto rs.2, 000. Please confirm the same in writing that amount will be reimbursed. I do not want fall prey again to false promises. I am forced to get this repaired myself due to long lead time at your end. Again, i am not sure if the bag is repairable or not considering the huge damage.

Your attention to this matter is highly appreciated. Attaching scanned copy of the compliant received at bangalore aiport desk.

Regards,
Arvind
Mobile: [protected] | [protected]

I have booked flight ai 115 from amritsar (Scheduled departure 19:00) to delhi (Scheduled arrival 20:10) on nov 29, 2019 but it was announced that it will departure at 22:15.

I have booked this flight as i have train to catch from new delhi railway station at 23:55 on nov 29, 2019 and have to join office tomorrow nov 30 morning. Due to this unprofessional behaviour of air india, i am going to miss my train and can't able to join.

I was booking a flight on 22 nov for 23rd from delhi to indore. I paid to air india which was successful from paytm but it showed error msg on air india website and ticket was not booked. I spoke to air india they told to send screen shot to [protected]@airindia.in, which i did same day but i've not received the refund for same. I tried to call air india several times but they didn't respond up to the mark

Hi
I flew on 24th november on ai 113 flight from delhi to birmingham. Flight was delayed by more than 2hours causing me to miss my connection from birmingham to glasgow specifically booked after 3hrs and 10mins gap in between.

I had to then stay in a hotel and book a train for next morning which was monday, missed my work and was totally stressed out.

I have attached copy of air india boarding pass, flybe...