Air India Complaints & Reviews

We were a group of 19 people on a pilgrimage travelling from allahabad to new delhi vide ai 9604 from allahabad to new delhi on 11th september 2019. Our pnr numbers were jvctk, y9nn5, hd8bq, z4h92, hd8x3, yyc32, yyc0n, hgp5h, yxsbb

As per the policy of air india each passenger is eligible for 25 kgs. Out total weight was 325 kgs and the counter staff allowed us baggage allowance of only 285 kgs stating that per passenger only 15 kgs will be allowed. We were charged for 40 kgs @ rs 500/- per kg and we had to pay rs 21, 000/- including gst for boarding the flight

This is completely against the commitment given by the airline. I demand the refund of the amount of rs 21, 000/- paid vide doc[protected] dated 11th september 2019 issuing office 00081325.

Please help in getting the amount back

My flight no was ai460
You employee said you are late and no possibility to board, i reached 11:10 am and flight time 11:45 am
I had personal problems but they this is not our problem
I am thinking, in india how can they do like this behaviour
My personal opinion is never book air india flight, at 11:20 am when i was checking another flight there is option for same flight, i don't know how, you are looting money, my name jyoti
Then i booked indigo flight before only 20 minutes to departure now tell me they booked before 20 minutes and your employee said we can't do anything instead i reached 32 minutes before
Otherwise refund my money

Ajr india is the worst airline. Yesterday i reached at 11:10am and my flight time was 11:45am. I had personal problems but on airport not listen any body and said now no possibility, but i want to ask air india chairman if your family person in place of me then can you stop your member also, i only 5 minute late but now i decide i will never book air india flight in my life.
This is my bad wish you will be in loss

On a shirt visit to chennai my daughter booked ticket to chennai to bangalore on 546 at 11.50 am but displaying delayed till 12.35 pm. An hour without means, copassengrrs are also suffered with their infants and next plan to travel further is also getting delayed. Online telephonic automation is again irritating more with advertisements and feedback rather delivering services. Pl clarify and response immediately otherwise i will take the matter to public grievances of pm and civil aviation authorities.

On 24th october 2019 i was trying to book my tickets from air india app and when i was redirected to the payment menu, i paid through h. D. F. C bank netbanking. Then ‘suddenly i was prompted up with the message saying that my tickets were not successfully booked. I even got message from my bank regarding deduction of amount from a bank account. The passenger details for whom i was trying to book tickets are
1. Satinder kaur
2. Sukhpal singh
I was trying to book tickets from delhi to amritsar of time around 8 a. M on 28th october. My p. N. R number is z512g. I have even sent a mail to airindia customer [protected]@airindia.in but till today i have not even received any revert from them. If i call any of their customer representative, they are like we can’t help you, you need to write an e-mail to air india for resolving this complaint. Total money deducted was ₹7205.80. Transaction reference number is[protected].

I attended the international conference 2019 ieee congress on evolutionary computation (Ieee cec 2019) held during 10-13 june in wellington, new zealand. For that purpose, i purchased the air ticket from air india (Ai) office, kolkata on 6th april 2019 for the two way journey between kolkata and wellington. The total amount of the fare i paid was rs. 87274/-. Then i applied for the visa for new zealand and got it. Though i have to change the flight in sydney never i thought that it needs the visa for australia.
In the forward journey, the scheduled air route was from kolkata to delhi in the flight ai 763, then delhi to sydney of australia in flight ai 302 and finally from sydney to wellington of new zealand in flight nz 846. I reached kolkata airport on 8th june 2019 in time. The departure time of my flight (Ai 763) was 6.55 am.in kolkata airport, the lady sitting in the counter of ai tried a lot to issue me the boarding pass but failed. Then she called a person (Calling “debashish-da”, as far as i can remember) for help. He came and again tried but failed. Then, he along with me went in another counter (In the opposite side) and again tried a lot and ultimately issued me two boarding passes for the flights from kolkata to delhi and from delhi to sydney. At sydney airport, i collected the boarding pass for the flight from sydney to wellington. I reached wellington airport, new zealand, in the scheduled time safely on 9th june without facing any problem anywhere.
The scheduled air route of my return journey was from wellington of new zealand to sydney of australia in the flight qf 162, then from sydney to delhi in the flight ai 301 and then from delhi to kolkata in the flight ai 301. Accordingly, on 15th june 2019, i reached wellington airport in time to avail the scheduled flight to depart at 6.45 am (New zealand local time). But when i asked for the boarding pass, they told me to show the visa for australia. At first, i thought there may be some mistake from their end. However, within a few minutes i realized the severity of the situation. I told them the fact that without the visa of australia i faced no problem in sydney during the forward journey. Rather, i had been issued with a boarding pass at sydney for the journey from sydney to wellington. Keeping this in mind, i requested for a long time till the boarding time. They told me to return back to the hotel and apply for the visa. I faced a terrible situation at that time which i am unable to express in words. Three airport employees might be, understood my helpless condition and tried for an alternative solution such that i don’t need to go back to the hotel in new zealand, and can reach my home in india safely. They started to search for a flight in a different route for which no visa is required as well as i can reach home as early as possible. By their earnest effort and hardship, i departed from new zealand at 7.15 am (New zealand time), and finally reached kolkata at 10.35 pm (India time) on the same day (15th june 2019) via auckland of new zealand and singapore. For that, i had to pay the airfare (Through my hdfc credit card) of nzd 1845.15 (= rs. 84, 777.96/-) and that was only possible as because just a few months back, fortunately, i had been issued with a credit card by hdfc with such a high limit.
There is no doubt that ai is responsible for the terrible situation i have faced in wellington during the return journey as explained above. It is the responsibility of ai to inform the passenger about the requirement of visa for the transfer in sydney. I am sure that the staff of ai, who has given me the boarding passes in kolkata airport on the day i started (8th june), has realized the mistake ai has already done. That’s why they took so much time, maybe, to fix the problem only for the forward journey even though they have realized what severe consequence i am going to face in my return journey. I also believe that at that very time, in kolkata airport, they could solve the problem by cancelling my scheduled return journey and find an alternate route. For that arrangement, if necessary, they could talk with other airlines. I may cost a few more.
I know that the severity of mental harassment cannot be compensated by any means, but to compensate at least my financial loss i am claiming the fare of rs. 84, 777.96/-, i have paid more though i had already paid for it to ai long days before my scheduled journey. Tandra pal

I was booked on flight flight no ai 9733 from kolkata to guwahati on 7th october 2019 which was cancelled by air india suo moto on 6th oct.
Pnr no — z6gpx
Ticket no — 098- [protected]
Name — sujit dutta
Concession type — armed forces
Amount to refund: rs 3539

After lot of mail exchanges rs 939 only has been refunded on 25th oct and rs 2500 illegally withheld. The flight was cancelled by the airline and full refund is due. Air india must refund balance amount immediately

Already sent 4 reminders on the subject to [protected]@airindia.com, but no response yet.

I have cancelled the bookings (Pnr y1mx6) per flight no. Ai 21 (Ccu~del) scheduled on 07th nov 2019 & ai 20 (Del~ccu) on 12th nov 2019. It was confirmed to me by some customer service lady of air india on phone about a week ago, but no email confirmation has been given to me even till date. Further, the necessary refund status is also unknown to me.

Regret it's not the right way of dealing with ai customers. I am very dissatisfied!!

I am travelling in ai 629 dt.24th oct bom-nag. The flight is delayed by almost 5hrs from the scheduled departure and there was nobody to communicate the same. No support staff to talk to. No courtesy to even ask for water. I have already suffered big loss due to your irresponsible behaviour. Also, the etd was displayed as 10:15 p. M. Even when the actual time was10:30 p. M.

Its with deep regret i would say that air india express failed to refund my money. I never experienced such a bad approach from any airline against the customers concern.
I have cancelled my return ticket from calicut to abu dhabi on[protected] with a pnr number lkdckq and i supposed to get uae dirhams 377.88, untill now it has not been adjusted to the credit card. I have sent couple of emails address to finance dpt of air india express and air india express customer care as well, they don't even bother either to adjust the amount on credit card or send an acknowledge to my emails.
Prajosh thattaravalappil
Abu dhabi
[protected]

I have booked ticket from lucknow to mumbai on 23 oct 2019 around 10:20 and made payment using phone pay upi as a guest mode from your website (Book. Airindia.in). Money got deducted from bank account but i haven't received my ticket confirmation, no message or mail received of the transaction i have made for my ticket. I have got transaction id on phone pay and paid to billdeskpg. [protected]@icici...

I tried to book a ticket but a transaction of rs 87, 175 got failed. Kindly proceed the refund process.
Name : kshitij shakya
Cheque no.[protected]
Description:- billdeskmumbaimhin-22/10/19 19:44;29/1716
Flight from del to syd to and fro with dated 30th november and 6th december respectively.
Date : 22/10/19
Time : 19:44
The payment was done by canera bank atm pin by air india official website

Dear sir or madam,
I am deeply unhappy with my treatment at the hands of air india, who, for the 2nd time in under a year have ruined a travel experience for me. I copy and paste air india's response to a complaint i made against them recently and my consequent reply.

Dear mr. John duthie,
Greetings from air india!
This has reference to your feedback wb-dcok[protected] registered on web portal regarding your travel on ai511 of 07th sep 2019.
We understand your concern.in this connection, please be informed that flight ai-511 of 07th sep 2019 was delayed on account of late arrival of the incoming aircraft from chennai. The delay was inevitable and we have tried our best to accommodate the passengers on the next available flight. Accordingly your ticket[protected] of cok-del-cph was exchanged against the ticket[protected] for cok-del-lhr-cph. This was the only option available at that time to get the connection flight to copenhagen.
As per provisions of car, all passengers were provided heavy refreshment and alternate flight bookings for journey. Since the same was utilised by your kind self,
We are not in a position to provide full refund on the utilised ticket.
At the outset, please accept our sincere apologies for all the inconvenience caused to you.

My reply was as follows:

Dear mr roy,

With reference to feedback wb-dcok[protected] registered on web portal regarding your travel on ai511 of 07th sep 2019

I would like to take issue with some of the wording in your email. I cannot understand why any delay could be described as 'inevitable'. What was the reason the late arrival of the incoming aircraft from chennai? Surely this was not inevitable for a company such as yours? Is lateness inevitable?

My ticket was exchanged in cochin but you say that 'this was the only option available at that time to get the connection flight to copenhagen.' this is incorrect as the new flight arrived in delhi hours after the connection to copenhagen had left. Hence i missed my connecting flight.

You mention 'provisions of car', could i ask what this is and where i might be able to read through this as i think it is very important for our case.

Finally, the most disruption and financial cost i was forced to bare was due to my missing the flight from copenhagen to london, as a result of the delay in cochin. I had arranged to be picked up by my father at standstead airport on the 7th of the 9th. My father then made an unnecessary journey to the airport as i was not able to make contact while travelling, incurring significant cost on his part. I was rerouted to a different airport on a different day. Stanstead is over 60 miles away from heathrow and i booked my ticket specifically to arrive at stanstead so i wouldn't have to pay further transfer costs. What is the point of booking a ticket to one airport if you arrive at another one a day later? So not only did i arrive a day later i had a journey by underground train, overground train, replacement bus service, another train and finally taxi which took well over 5 hours and brought me to my location a day late. As a result of this i missed time with my family who i only get to see once a year. I paid well over 80 pounds travelling from heathrow to my final destination and this is because of a disruption to my travel plans which is solely the fault of air india.

Air india did not even have the courtesy of informing me that my flight from cochin to delhi had been delayed.

If you do not think this is course for significant reimbursement of funds or total refund, i don't see what is. If you are not willing to refund me for the inconvenience, financial and emotional, may i ask you to provide me with contact details of the relevant authorities with whom i can take the matter further.

Thanks in advance for any help you can offer me with this,

John duthie

Any assistance on gaining justice in this matter would be greatly appreciated.

John duthie

Good afternoon sir / madam

We have observed that most of the time mumbai - jamnagar flight delays and there is no reason provided any time by air india.

Last week one of my guest was traveling and flight suppose to take off 11 o clock morning but it took of 5 o clock evening.

This is small sector so most of the time they delay this flight we request u to take serious action for this.

My name is ashok kumar shrivastava,
Email : [protected]@gmail.com

I had booked air india flight ai-0188 (Tor-del-jai) to fly on 16. Oct.2019 with paid seat (17h) reservation. My paid seat (17h) reservation was cancelled at the flight boarding time by a person called andy on pretext that this was an emergency row and since i had used wheelchair (My both the knees were operated for tkr surgery and walking distances was difficult, i am running 72 years of age) i can not occupy that seat. He took away my boarding pass and arbitrarily picked a fellow travelers boarding pass and exchanged the seats. When i protested he threatened me to off-load me and my luggage. His attitude was aggressive and threatening in nature. When i asked to see the air india airport manager he very tersely told me to wait (Refusing me to board the flight). I said i can't afford to miss my flight and agreed to board the flight without seeing the airport manager. However inside the aircraft, i requested the cabin crew to get me to speak to the airport manager explaining the experience. They very kindly called the airport manager who came in to see me. After listening to my story she told me that 17h is not an emergency row and she was unable to comprehend why the seat was denied to me. She very graciously apologized and asked me to write down everything that i was subjected to. She took my boarding pass and checked and restored my original seat to me.

I was subjected to an uncalled-for harassment which caused me tremendous mental agony. Fortunately i could speak to the airport manager who restored my reservation else i had to travel for 13h30min flight in an awkward state inspite of my paying for a seat as per airlines norms. I have the boarding pass with three seat allotments, first my original seat, second with arbitrarily allotted seat and third back to my original seat (I can produce this whenever required).

This is with utmost grieve, i am putting up a complaint against the air hostess of the flight ai174 from delhi to bangalore on 18th of october 2019. I had booked a ticket in the flight and was allotted seat number 18b but as the seat 18c was empty i preferred sitting there at the aisle for the journey.
Throughout the journey i along with many other passengers were requesting constantly for water which was not entertained by the air hostess (I am not able to tell the name as she was not putting any name batch.)
When the thirst was out of control i had to eventually wave my hand in frustration to the said air hostess who was just behind me and ignoring the request for water till more than 1 hour. When other co passengers were also becoming impatient she quickly turned around and touched her elbow with my finger and started shouting and screaming on me for touching her. Her sole intention was to deviate the focus of the complaint and wriggle out of the current situation.
I was humiliated by the entire gang of crew members and the subject of water was professionally burrowed in the hurley burly.
They made me appear like a criminal and asked me to sit till the flight was empty after landing
If you can contact the passengers in and around my seat you would get to know the fault of this mannerless specimen.
I have been a regular traveller of air india for the past 12 years and this kind of rudeness and dis-respectfulness have witnessed for the first time

I hope there is concrete actions taken against this female and the manner in which they gang up to cover up the mistake and apply all their experiences in proving the other party guilty is taken care by air india.

I expect prompt action from you and request you to pass on the details of the air hostess as i intend to lodge a police comnplaint against her

In anticipation of a professional and quick action from you

I thank you for hearing me

With best regards

Ashraf ali khan
([protected]) email - [protected]@gmail.com

My name is bhonagiri anil kumar i had received a message from @jobs updates. Names monika batra (Senior hr manager) mentioning that my job application has been selected in air india for domestic airport, for joining send passport size photo, i'd proof, education certificate and updated resume on mail id is airportauthrityofindia123zoho.com. When i chatted to this mail he replied me my job post is ticketing excutive at hyderabad rgi airport (Shanshabad) and my joining date is october 1st of 2019. There was completed my telephonic interview, i will got a successfully finished interview. Then air india application @rs.2500 pay till today by online in this account details/-
Axis bank ltd.
Account holder name - gurwinder singh
Account no. - [protected]
Ifsc code - utib0002497
Then he told me evening the offer letter copy get in mail and original received 2-3days working days in my home address.
Then he told me to pay (2500) and sent receipt or screen shots of online transactions. So i believed him then sent rs.2500 via google to above mentioned account. After that i asked him letter. Then his mind changed again he asked me verification processing fee @4600 and it's also refundable in 1st month of salary, so i had paid rs.@4600 via google pay and he said to pay for providing a punching card and employee id card which is issued by my name. This amount is refundable after three months. I will pay @ (11, 700) rupees, he said don't worry we air india do not do such thing pay till today i will dispatch letter today. I asked him where letter, i got a offer letter. Oct 1st is my joining date. Now i call to munika mam. She will not be responding my calls. So what i will do? Am i lost my (2500+4600+11700) rupees, totally 18, 800rupees. How can i return back this amount? And now they will ask for training confirmation amount 15, 500rs. Dear medam will send all the proofs and all call recording is there in my side. Soo, i request to you. Please resolve my problem.

Air india head office air india building, marine drive,
Nariman point mumbai 400023.
Mobile no.
Monika batra (Senior hr manager) [protected]
Head office number:
[protected]

A proof and also attached google pay screen shots of rs.2500and rs4600 and rs.11700. Totally 18, 800rupees.
Please please please take care of this
Thank you medam/sir
Regards
Bhonagiri anil kumar
[protected]@gmail.com
Cell no: [protected]
Telangana.

My high profile client and a well know celebrity was supposed to board
Air india flight ai645 mumbai-jodhpur of 17-oct-2019, it was re-cheduled to operate as ai643 on 17-oct-2019 & depart at 1415 hours. She had booked business class.

When my client went to the counter she was informed by counter staff that this change was already informed my text msg and mail to your agent on 16th.

This was entirely false communication given to my client at counter. The change in flight schedule was communicated to us by e-mail and text msg at 4.20 am of 17th oct morning.

My client was harassed at counter with false communication given to her.

Client was supposed to attend a seminar at jodhpur which she missed.

We need a proper apology written communication to be given to our client with adequate compensation.

Most unfortunate that though i had paid extra for seat 27 f and 27 h on air india flight ai 187 delhi - toronto on 07 oct, 2019, both the seats had non functional in-flight entertainment/tv consoles. The overhead reading light and the remote unit were also non functional. The air hostess simply apologised and stated that quite a few tv consoles were not functioning on the aircraft. The extra payment i made should be refunded.
I challenge air india to refute my statement and claim. The two seats i have mentioned can be checked by any air india executive or someone from the air india engineering department.
My ticket numbers are[protected] and[protected]. Pnr jme4v

Dear Sir
On 11th October we travelled by Air India from Chennai to Jammu via Delhi. On the baggage scanning Sundaresan Subramanian baggage was scanned and checked in the counter and issued boarding pass. In delhi when he went to boarding to Jammu he was stopped by your staff saying there is a power pack in his suitcase which was scanned and checked at Chennai Airport and that time it was not informed to him. Me checked in at Chennai airport and the power pack was asked to remove and keep in hand baggage. And it was the fault of your scanning staff not pointing out at Chennai Airport and he was penalised at Delhi airport and his luggage was retained and told to collect luggage at Jammu airport. As soon as he reached Jammu and made a complain that the luggage was not received. As we are on Yatra to Vaishnavi Devi Golden Temple and to Devi peedams at Himachal pradesh. He has been forced to stay at Jammu. When he called the next day he was told by Air India staff in Jammu that the luggage has arrived and Collect before 3pm and as soon as he reached Jammu there the Airport staff was not available. He has to stay at Jammu for the night to collect the Luggage.
Morning he collected the luggage and then checked that power pack was missing in his Suitcase. Then he engaged a taxi to join our team at Amritsar. He has spent more than Rs 15, 000/- for his Hotel and taxi fare and the tension carried out due to the fault of your staff at scanning in Chennai. We request you to refund the amount spent by him and advise your staff to take more care in future.
Your earlier reply with refund is well appreciated.