I took flight ai 0114 from birmingham to delhi on 18th september 2019 night. My seat no. Was 12 e.
One check-in staff member, named sammy, with bald head, was seen misbehaving with so many passengers and was quarrelling over triffles. He even was passing racial comments, which is criminal offence.
My case of check in was with his neighbouring counter, which had a nice person on duty. I had 2 kg over-weight in my hand bag, so i took out some items so as to bring it to the prescribed weight. After that, my hand bag was passed and was tagged by the peron-in-charge on duty. He even tried to interfere in my case, though sitting on the other counter and remained murmuring, sitting on the other counter.
After all formalities, when i reached the entry-point of the plane, mr. Sammy was there on duty and came running to me, though i was at the last end of the queue and caught hold of my hand bag. He started insulting me and called me names. He went to the extent of passing racial comments. He said the bag was bigger in size, eventhough it had been tagged by the other staff member on duty. He commanded in a very filthy language either to throw away the bag in the dust bin or pay 145 pounds or he would cancel my ticket. He even took my boarding pass, which he never returned. Initially i became ready to pay 145 gbp and get rid of that man, but my son-in-law forbade to pay such a high amount. He made me to speak to some staff member on his mobile, so as to give my email address to receive the receipt of the amount thus paid.
Later i took out some of my belongings which could be adjusted in a duty free shop bag. But out of hurry, i forgot many items, 1000 pounds and my medicine which i had to take during the flight, for which i had to suffer. I forgot to ask him his name, then some staff member helped me and brought him to the door of the plane and i asked him his name and spellings he told me his name as sammy.
I have never met such a shabby person in my life. He had no consideration of my being a senior citizen.
He usurped hand bags of many passengers, such as one lady travelling on seat no. 12d also.
Later, in the plane, an eye-witness told me that as soon as i left my hand bag, he immediately pounced on it and took it away. How a greedy person he is!
Now justice demands that he must pay me my 1000 pounds + compensation for other articles + double the amount as fine and written apology. He must not be given any duty dealing with public because he was nuisance to the public that night. This becomes duty of the air india to bring such employees to the book and do justice to its customers.
Other wise i will be left with no option and will have to knock the door of the law.
Dr. Kanwarjit singh
Air India customer support has been notified about the posted complaint.
