Air India Complaints & Reviews

An air india flight no. Ai 130 from lhr to bom on 15/09/2019 was scheduled at 1.15pm, then changed at the time of web checking at 3.55 pm, again changed to 2.30pm!!! More harraement as below.
There was total chaos at airindia counter at heathrow airport.. No proper guidance was available till 5.00 pm... Reason for cancellation of flight was given "rain in mumbai"!! And flight has not come from india!!! Ridiculous!!! Upon inquiry found that wheather in mumbai on 15/09/2019 was very much good!!!
After 5.00 pm i was told that you wiill have to take my baggages back and my flight will be tommorrow, means on 16/09/2019 and time will be approximately 7.00 am!!, proper confirmation will be givenafterwards!!! A senior wheel chair passenger like me was dissappointed... I asked about my rights under eu convention and asked for proper reply in writing but air india officials were not able to reply properly.. I asked to all persons at the counter including mr. Rakesh paul / mr. Sylvester/and ana marin... Found harrased and decided to go to one of my relatives place by cab... At the time of writing this i wish to mention my feedback which was sent earlier - no. Wb-ilhr[protected]

Had an important conference in delhi for which heavy amount was paid, to attend on 15/09/2019 scheduled between 9:00am -3:00pm. I booked ai flight 2964 scheduled to fly at 6:55am. The flight was delayed so we requested the staff to accommodate us in anotherai flight 436 which was ready to take off and had seats available, so that we can attend it on time. The staff did not support us at all and was very rude. We faced mental harassment and also missed the important conference sir to non cooperation of the staff. Please take out complaint seriously.

We had booked ticket to fly from kolhapur to hyderabad vide ticket no.[protected] for flight no. Ai 9876 dated 14.09.2019 for departure time at 15:15 and in this regard we had reached at the airport in time but we were refuged for boarding and flight was taken off before 14 minutes i. E. At 15:01 hrs. Due to which my daughter missed her exam at hyderabad.

So you are requested; kindly arrange to return our fare at the earliest.

Thankks & regards

I made an air india booking on 26th of august 2019 from sharjah via air india website. During my booking first time payment has been deducted from my hsbc card but ticket not generated and i got also deduction massage from bank. Afterwards i have tried 2nd time and it was successful with pnr y0twy.
Now bank is included both the payment of aed 5805 twice into my current statement as air india claimed both the payments. So bank can not help me without air india instruction.

In last two weeks i made a several mails to ecommerce, almost one mail per day because there is no telephonic communication way from uae. I have tried to call almost all numbers presented in air india website but not successful to get the connection to ecommerce. After almost 10 days from booking (6th sept) from ecommerce accepting about failed transaction (Attached at the end below) and asking bank statement from my side. I have forwarded immediately and afterwards almost everyday i have sent one mail. I have tried to connect the air india office in sharjah and dubai but they replied they also dont have any direct communication with ecommerce or air india. So after 6th sept there is no communication mail from ecommerce.

I dont know what should i do and i am feeling hopeless with air india booking this time. Even i dont know i will get my money back or not. Please help me if possible. The email id used during the booking is [protected]@gmail.com. Thanking you.

On fri, sep 6, 2019 at 10:39 am ecommerce ecommerce wrote:

Dear sir

Greetings from air india!

We hope the amount against the failed transaction is already refunded

If still not refunded kindly forward the bank statement so that we can follow up with the finance department

Kindly note one booking is successful

Mailing the details

rty0twy

I booked The following :
Mumbai- Kolkata - 16 Sep 0605 flight
Kolkata - Guwahati - 16 Sep 1730 flight

The amount of Rs 17179.00 was paid via UPI Bhim, i havent got the confirmation email or message for the bookings yet.
The Payment snapshot is enclosed herewith.
Please resolve it asap.

Regards
Swapnil Singha
[protected]

I got an email from hr_air. [protected]@aircraftmail.com to contact [protected] regarding job opening in air india for bengaluru airport ticketing staff, without interview got selected and pay registration fee rs. 380 and i'll receive a letter from the following address:
Ashish yadav, executive, air india limited. Cabin no. 8, 2nd floor air india head office, air india building, marine drive, nariman point mumbai 40002

This is with reference to the e ticket for my travel. As per the instructions mentioned in the 'important information' section, i had called the air india to confirm the e-visa verification that would be needed.

They said they do not require any such thing for boarding the flight. However, they asked me to confirm it once with the consulate or the flight agency involved in the booking process.

Request your validation on the same and further instructions if any.

Fyi: i had already mailed your customer care, but seems they are too busy to reply.

Regards,
Altaf somani

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Airlinesair india denied ticket for me and issued ticket in the name of air staff after me
Air india — denied ticket for me and issued ticket in the name of air staff after me

1 review
Air india chennai, chennai air india airlines, india
Muralidharan kannan on sep 6, 2019
Mark as resolved

I booked air india ticket in ai 043 flight scheduled at 9.05 pm on 5.09.2019. I arrived check in 8.25 p. M and check in was opened. A lady in counter entered my name etc. And waited for ticket and suddenly told your ticket is jumped and asked me to go to counter no.51. There i waited and the person issued ticket to other person who were came behind me while asking he told they were air staff leaving the customer in trouble because of his unlawful activity i lost my flight and booked indigo flight on 6th 6.30 a. M for rs.11000. If it was closed means it can be digested. The person who is in the counter wantonly hold my ticket and issued tickets to others in the name of staff. Is there any rules in air india that for staff checking up to 15 minutes before flight departure overlooking the customer. I request clarification. Look in to the check in data base on 5th sep 19 flight 9.05 p. M ai 043 and give me justice and refund my money plus loss to me for booking another flight for rs11000.

I booked air india ticket in ai 043 flight scheduled at 9.05 pm on 5.09.2019. I arrived check in 8.25 p. M and check in was opened. A lady in counter entered my name etc. And waited for ticket and suddenly told your ticket is jumped and asked me to go to counter no.51. There i waited and the person issued ticket to other person who were came behind me while asking he told they were air staff leaving the customer in trouble because of his unlawful activity i lost my flight and booked indigo flight on 6th 6.30 a. M for rs.11000. If it was closed means it can be digested. The person who is in the counter wantonly hold my ticket and issued tickets to others in the name of staff. Is there any rules in air india that for staff checking up to 15 minutes before flight departure overlooking the customer. I request clarification. Look in to the check in data base on 5th sep 19 flight 9.05 p. M ai 043 and give me justice and refund my money plus loss to me for booking another flight for rs11000.

Sub: cancelation and full refund - request for

Pnr numbers
Yklsz
Hg8qm
Z44g3
Hvee6

We had booked air tickets from kochi to kasmir on 8th september. Now tourists are unable to go because of political circumstances. Ours is a large tourist group. Many have booked tickets in various airlines. All airlines except air india have refunded ticket price. So we request you to cancel the tickets and refund the entire amount.

Yours sincerely,

Rafeeq and salil. M. Prabakaran
[protected]
[protected]@gmail.com

I have received emails and mesaage from air india on 23 july that my flight to jaipur on 24 july 2019 has been rescheduled.. After which i called to customer service team and asked if i cancel my ticket will i get full refund. They told me that i can get full refund as the flight has been rescheduled... So i asked them to cancel the ticket.. Then they told to write an email to ecommerce air india to process the refund... But till date i have not received the refund. Its more than a month.

I had a flight ai - 542 at 9:45 from delhi on 31/08/19. I tried online check in on 30/08 but was not able as it said no free seats available.
I reached airport at 9:10 due to unavoidable circumstances. I could still have easily boarded my flight if they would have given me my boarding pass. They did not give me pass in spite of repeated requests.
Yw7gf

Ms. Anju sahani

I had booked a business class ticket for mumbai - hong kong - mumbai. My travel details are as under:

Name: rohit maheshwari
Pnr: zc97m
Mumbai hong kong: august 9, 2019 - ai 314
Hong kong mumbai: august 18, 2019 - ai 317

It was one of the most horrible travel experience i had faced till date. Following problems was faced by me:

1. The flight from mumbai to hong kong was delayed by more than 6 hours and there was no communication in the form of sms/ calls/ email from the airlines about the delay. When i reached airport at 6.15 pm i. E. 1.5 hours before flight departure, i was informed at the counter that the flight is delayed by 5 hours. Why i asked the ticket counter executive, he informed that the information was received an hour ago and the customer care is responsible for sharing the information. Just to highlight, i received a communication for delay from airline around 7.10 pm.

2. I had an important business meeting next day at 10.00 am hong kong time and i requested them for a earlier flight. After hours of argument and waiting at the ticket counter, they told me that they can try board me on the cathay pacific flight which was a direct flight at 1.10 am and would reach near my meeting time. But that offer came with a condition that i need to wait till 10.15 pm and post that only they can confirm. I was waiting till 10.15 pm and when i reached out to the ticket counter, they asked me to wait for some more time. Around 11.30 pm they informed me that they can transfer me to cathay pacific (Their ticket window was about to close at 12 mid night). We rushed for the ticket issuance, etc. But after 10 mins they informed me that i cant travel cathay pacific so i need to travel air india. I had no other option but to say yes to them. Anyhow, i rushed to the gate as it was only 45 minutes for flight departure and i need to go through immigration, security, etc.

3. When i reached boarding gate, they informed that flight is further delayed and they did not display the departure time also. Finally the flight departed around 2.00 am and thanks to air india i reached around 1.30 p hong kong time and i missed my important business meeting and my entire schedule was disturbed.

4. To my surprise when i saw the flight actual departure for last couple of days, i noticed that flight was always late by 5-6 hours. If the flight is always delayed, why does not the airline change the flight timing only. Would like to highlight one more thing here that i got 3 different reason for flight delay a) bad weather at delhi airport; b) bad weather at mumbai airport and c) incoming flight was late.

5. The horrible experience did not end here. The return flight was also delayed by more than 3 hours and this time also there was no communication from airline either in the form of sms/ calls/ email. This time also the reason given to me was that they came to know an hour ago about the flight delay and hence did not update the passengers.

6. Would like to highlight few things in the airlines also. Both time the in-house entertainment system was not working. Either the volume was not there/ the wired device was not working. There was no amenity kit for the hong kong mumbai sector flight.

I would like to know is this expected from the national carrier. A business class passenger pays 3-4 times the economy class fare and face this type of problems. This i really pathetic. I would never travel with the air india in future and would ask others also not to travel with air india after this horrifying experience.

I would like to have a monetary compensation for all this problem. I like to make a claim of 25% of the ticket amount (Ticket cost was rs. 91, 335).

I have marked several emails and made 100 of calls but these shameless guys don't revert or pick the call

Ms. Anju sahani

I had booked a business class ticket for mumbai - hong kong - mumbai. My travel details are as under:

Name: rohit maheshwari
Pnr: zc97m
Mumbai hong kong: august 9, 2019 - ai 314
Hong kong mumbai: august 18, 2019 - ai 317

It was one of the most horrible travel experience i had faced till date. Following problems was faced by me:

1. The flight from mumbai to hong kong was delayed by more than 6 hours and there was no communication in the form of sms/ calls/ email from the airlines about the delay. When i reached airport at 6.15 pm i. E. 1.5 hours before flight departure, i was informed at the counter that the flight is delayed by 5 hours. Why i asked the ticket counter executive, he informed that the information was received an hour ago and the customer care is responsible for sharing the information. Just to highlight, i received a communication for delay from airline around 7.10 pm.

2. I had an important business meeting next day at 10.00 am hong kong time and i requested them for a earlier flight. After hours of argument and waiting at the ticket counter, they told me that they can try board me on the cathay pacific flight which was a direct flight at 1.10 am and would reach near my meeting time. But that offer came with a condition that i need to wait till 10.15 pm and post that only they can confirm. I was waiting till 10.15 pm and when i reached out to the ticket counter, they asked me to wait for some more time. Around 11.30 pm they informed me that they can transfer me to cathay pacific (Their ticket window was about to close at 12 mid night). We rushed for the ticket issuance, etc. But after 10 mins they informed me that i cant travel cathay pacific so i need to travel air india. I had no other option but to say yes to them. Anyhow, i rushed to the gate as it was only 45 minutes for flight departure and i need to go through immigration, security, etc.

3. When i reached boarding gate, they informed that flight is further delayed and they did not display the departure time also. Finally the flight departed around 2.00 am and thanks to air india i reached around 1.30 p hong kong time and i missed my important business meeting and my entire schedule was disturbed.

4. To my surprise when i saw the flight actual departure for last couple of days, i noticed that flight was always late by 5-6 hours. If the flight is always delayed, why does not the airline change the flight timing only. Would like to highlight one more thing here that i got 3 different reason for flight delay a) bad weather at delhi airport; b) bad weather at mumbai airport and c) incoming flight was late.

5. The horrible experience did not end here. The return flight was also delayed by more than 3 hours and this time also there was no communication from airline either in the form of sms/ calls/ email. This time also the reason given to me was that they came to know an hour ago about the flight delay and hence did not update the passengers.

6. Would like to highlight few things in the airlines also. Both time the in-house entertainment system was not working. Either the volume was not there/ the wired device was not working. There was no amenity kit for the hong kong mumbai sector flight.

I would like to know is this expected from the national carrier. A business class passenger pays 3-4 times the economy class fare and face this type of problems. This i really pathetic. I would never travel with the air india in future and would ask others also not to travel with air india after this horrifying experience.

I would like to have a monetary compensation for all this problem. I like to make a claim of 25% of the ticket amount (Ticket cost was rs. 91, 335).

They have delayed the flight by 2+ plus hours and keep changing the gates and extending the time further. No proper spoc to answer customers, reluctant announcement to have breakfast at bangalore. This is regarding hyd to bangalore flight. Flight ai978 and also they make you to go through check in process of international terminal causing lot more pain and trouble. Please payback me the flight charges that you have delayed for and also the additional loss i have made because of the delay i. E total of rs.15, 000/-

Dear complaint cell,

Today i am supposed to travel by air india from delhi to vadodara on flight ai 0819 on date 30 aug 2019 at 17:50.

I have cleared my security check and when i reached to gate at 30a, i was not allowed to enter in flight.

Your executive said you need to carry complete a4 size print, though i have valid boarding pass. Kindly find it in attachment which shows security passed before the sufficient time. They said me to go back and take boarding pass from the office. I have soft copy of a4 size print. Normally, in other flights, we just need to bring boarding pass, not a4 size print. I have taken this type of print first time for air india, earlier i used to collect boarding pass from airport. I have paid the money and i have my identity card, i just don't have that a4 size print, still i have the boarding pass with security stamped on it. I have travelled many time with air india and going to become your potential frequent flyer for long journey for my business purpose.

At that time, your executive behave with me extreme rudely in front of other passenger. I was treated like i have made a crime and they didn't assist me. They misguide me to go back to air india counter and security stopped me and said you need to come with air india staff.in between my flight was taken off.

To reach vadodara for me, it was extremely important to me for my busines. Later on, your staff didn't help me any further and denied me to adjust in another flight, though i was ready to go at ahmedabad. I called customer care and from that place also, i didn't get any satisfactory answer.

I have to book my ticket on 31 aug, 2019 in the early morning 5 am through indigo airlines which cost me 5480 rs, kindly find it in attachment.

I have to suffer a lot due to such kind of shameful activity by air india staff which doesn't know even manner to speak with customer.

I request you to reimburse me the extra booking cost 5480 rs, though this amount is very less as per my insult, inconvenience and harassment. I have registered complaint at airport, kindly find it in attachment. Register no-13909.

Consider this mail with proper attention. Thanks.

Regards,
Chaitanya pithawa
Mob: [protected]

My name is mathi i had received a message from [protected]@job upadtes quicker.com names bhartendu namwal. My joining date asking 03 september my jobs applications selected then air india pay rs.830 till today online he told me evenings offer get jn mail after told my documents are verfied after pay rs 5500 for 15 dyas and its refundable in ist month salary so i had paid rs5500via paytm and he sais to mnr fee processing 8500 rupee i paid he is telling dear now again pay id processing fee am lost my 830+5500+8500 totally 14, 830 i have attached paytm screen shot
Please please take care of this
Regards
Mathi
[protected]@gmail
Tamilnadu

I tried purchasing del-hyd, economy class air ticket on 28th august 2019 for a one way ticket on 14th september 2019.

I used mobile air india to make my purchase, upon entering all data and selecting pay by upi i was directed on another billdesk website. Here i gave my upi id to make the purchase using google pay. However, the fare got deducted from my account but no confirmation mail received. Sent mails to ecommerce and mobile mail ids asking for refund but no response. I want a refund as i need to buy another ticket.

On the 10th august 2019, i (Ramakrishnan srinivasan) had to approach an available flight from bengaluru to trivandrum following my father's death intimation. The fare i had to pay is a total of irs. 76, 372 (Rs. 19093 x 4 pax). Such tariff is (4 times higher than the peak travel fares) especially from a government operated airline is found to have an injustice and unfair practice towards consumers like us.

I request this case to be reviewed in a fair manner and consider refunding the excess amount collected.

Booking ref. Z2fkr
Web ref. Aibe50491741

Complainant
S. Ramakrishnan tel. [protected] (India) +[protected]Dubai)

Air india flight ai481 from bhopal to pune departed around 45 minutes from its scheduled time which was 10:45 am without any information due to which i and 2 more passengers missed the flight.
When i reached counter it was closed, and no one from air india staff was there to attend passengers.
After some time few staff members from air india came to attend us at around 10:15 and said that flight departed.
There were 2 more people present with me who missed their flight just because incorrect information was provided on all airport screens about the flight and we all were shocked.
Screens which was suppose to give correct information about flight were showing departure time 10:45 am at 10:15 am, while flight was already departed. Also after a lot of efforts and discussions we met with airport manager, i requested him to help but he refused very rudely saying "mai aapki kuch help nahi kar sakta.. Aap complaint kar do meri".
One of the staff member said "captain jaldi aa gaya tha to jaldi depart h gayi".
Even one staff member misbehaved with my relative and said "5 baje se aa ke baith jao airport pe.. Humko kya karna".
I have taken screenshot of air india website which was showing flight scheduled departure time 11:10 am in the morning and suddenly after some time it showed departure time 10:15 am.
Also i have taken screenshot of airport screens which were showing std 10:45 and status "departed" at 10:34 am.
I requested airport manager to accommodate us in tomorrow's flight but he clearly refused to help as if he was not at all interested in listening our issue.
We missed our flight just because of incorrect information provided on website, display screens and air india staff and now we are struggling to get our refund back.