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Air India Complaints & Reviews

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Last updated Apr 19, 2024
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Address:Purbachal, 700097

I had purchased ticket for travel by ai from kolkata to kabul via new delhi on the 24th of august 2019. Ticket number[protected] / hhlj4. On reaching the kolkataairport i was advised that the flight from delhi to kabul has been cancelled. This was never informed to me. The delhi official s refused to cooperate and advised me to arrange for the onward journey by myself. They had never bothered to inform me in advance in which case i could...
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Address:411022

Air india / non refund of ticket charges due to cancellation of flight ai 850 on 24 jun 2019 pune to delhi

Air india pune, in
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1. I received the message from air india that flight 850 from pune to delhi on 24 jun 2019 has been cancelled due to operational reasons

2. Despite passage of over 2 months i have not received the amount spent on booking the tickets nor any intimation...
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Prabhjeet birdi
from Mumbai, Maharashtra
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luggage bag was broken

Address:Mumbai City, Maharashtra

I have taken a flight from from delhi to mumbai on 28.07.2019. At the time of collection of baggage, i found that one of my check-in baggage was broken. I went to the baggage service counter and registered a complaint under reference number bomai85548/28jul19/0802gmt. It was informed that in 2-3 days somebody will contact me for the damaged baggage but even after 25 days nobody has contacted me. I tried to call on provided numbers i. E[protected],...
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Mike W
from Delhi, Delhi
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broken business class seat

Address:Air India, Mumbai Delhi, 110077

On aug 18, 2019, my wife and i flew ai 335 bangkok to new delhi. The flight was an hour delayed. So, it left about 22:30. After a week-long seminar, i was looking forward to getting some sleep hours in as the arrival was approx 02:00 early in the morning and i had to report back to work the next day. I was a little surprised and disappointed that there was no entertainment system on board at all, considering we were flying business class....
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from Mumbai, Maharashtra
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refund of cancelled flight

Hello,

I am writing you this mail to report a incident happen with me while traveling with air india, actually i was travelling from hyderabad to indore to attend a important function which was at indore and unfortunately i missed my early morning flight which was of indigo airlines. Now at hyderabad airport i came to know that the next flight to indore was of air india which will depart from hyderabad at 08:25 am and shall...
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Salini Jayakumar
from Mumbai, Maharashtra
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missing of luggage

My husband has traveled from muscat to mumbai and had the connecting flight to calicut. From muscat he had a hand luggage but upon check in to flight ai 581
The authorities insisted to put his hand luggage as a luggage as they had no space in the aircraft cabin.
But to our disappointment he received only one of his baggage. He had traveled on aug 11 we have been to trying to reach the airport officers and had filed a compliant...
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J
Jamal Ahmad Siddiqui
from Roorkee, Uttarakhand
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missing of luggage

Dear sir
I feel sorry to report you that i, zahid syed coming to india from milano (Turkey) airport to igi delhi with my family by ai 0138 on 14.08.2019 and landed at igi airport at 8.25 am. I waited for my luggage (Four big suitcases) at airport for about three hours. When enquired we were informed wait we are tracing. After three hours of wait they finally said the luggage was not loaded in plane from milano. We were shocked and...
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maheshrao07
from Mumbai, Maharashtra
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refund and penalty for flight delayed

Dear sir/madam,
I have booked two tickets in flight ai-9685, with booking id - nf[protected], that was supposed to fly at 10.15, and was delayed for 127 minutes without prior information.
As per revised norms of director general of civil aviation effective from 1st august 2016 if any flight is delayed for more than 120 minutes, air lines must pay panelty of rs 10, 000 along with fare.
So as per rules, you must pay...
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manojsingla1
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flight cancellation

I booked 3 air tickets air india flight ai 191 from new delhi to newark (Usa) on august 11, 2019. Flight was scheduled to depart at 9 pm from new delhi. But at 8 pm just one hour before departure announced flight is delayed to 9 : 45 pm. But at 9 pm said flight is cancelled. After that madness started at counter and after repeated requests air india personal came and told us will move us to different flight. But no instructions we were shufllfed...
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A
Aditya Jaiswal00000
from Indore, Madhya Pradesh
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missed flight al9627

Address:14 Abhilasha apartment new palasia indore, Indore, Madhya Pradesh, 452001

As that was mention in air india mail to me that flight no ai9627 was depart from indore to gwalior at 3pm on 16 aug 2019 and my wife neetu verma check in to airport on 2 pm exactly (I attached uber taxi ride details scren short with this mail) hardly takes 2-3min from there she stand up in queue but after 15min when she reach to the ticket counter person says sorry mam i cant gave you ticket because you are late no tell me accounting to...
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swathi143
from Chennai, Tamil Nadu
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refund from him

Address:NO.2 GANDHI STREET, ANANDA NAGAR ,KAMARAJ NAGAR POST, Chennai, Tamil Nadu, 600071

My name is swathi lakshmi i had received a message from quikr.com named bhartandu namwal mentioning that my job application has been selected in air india for domestic airport, for joining send passport size photo, id proof, educational certificates and updated resume on whatsapp number [protected]. When i chatted to this number he replied me my job post is ticketing and my joining date is june8 of 2019. There was no interview, direct joining...
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F
F Suddek
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flight

This will soon be posted all over the internet!
air india are the worst airline I have experienced in my life. I have flown to over 20 countries with about the same number of airlines. air india are a complete joke...but not a funny one because the joke is on the customer. I have never experienced such incompetence or unprofessional behaviour with any other company in any other consumer transaction anywhere in the world.
I...
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R
rashiibrahim
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stolen from checked in baggage

I had travelled from DXB to CCJ on 02/08/2019 in airindia (ticket copy attached for details). After collecting the checked in baggage from Calicut airport, I went out of the airport and hired a taxi. I opened my checked in baggage to takeout Indian money which I kept in a wallet in a bag inside the checked in bag. But, I found that my wallet was kept outside the bag with no money (3000 INR stolen). Fortunately they didn't steel my ATM card,...
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Mohammad Raza Usmani
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missing personal document file

Dear sir

With reference to the above mentioned subject i would like to bring your kind attention towards my previous complaints id 2401734 upto now no one from air india contacted me or mail me regarding my complain currently i am here in india my mobile no. Is [protected]. Please do favour to find my document file which is miss during travel from dubai to india....
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R
rohitsaxena9818
from Mathura, Uttar Pradesh
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420 and misbehaving

Address:Bareilly, Uttar Pradesh, 243122

Sir/mam
I want to complain against air hostess nidhi khanna who has cheated with me and misbehaved against me. I also have a police complaint against her name. If required i will send u the f. I. R copy. She and her family is trying to threaten our family and demanding money. Her contact number is [protected]. Kindly take strict action against her. I will be really thankful to you...
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randhir_delhi
from Hyderabad, Telangana
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compensation for delay in baggage

Address:New Delhi, Delhi, 110017

I randhir sahay along with vandana sahay, harish sahay & srishti sahay were booked in flight ai103 from delhi to iad on 23 june 2019 and on return flight ai104 on 5th july from iad to del vide booking reference number vk8rb4. During my journey i have faced several problems and i would like air india to compensate for the same. The details are as under:

(1) ai103 departed on 23rd june, 2019 and reached at iad without my bags....
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Sweety Nagyal
from Pune, Maharashtra
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full cancellation refund for srinagar

Address:88B, officers colony Gurudwara road, Pune, Maharashtra, 411001

Myself and daughter had planned to visit my husband who's in the Army posted in Srinagar from 11th Aug to 18th Aug.Due to the disturbed situation and no movement orders in Kashmir, we need to cancel our entire travel itinerary which includes travelling from Pune to Srinagar and back. Indigo and Spice jet has provided full cancellation refund from Pune to Srinagar which was scheduled on 11th August. Air India is claiming to give full waiver...
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Madh1997
from Mumbai, Maharashtra
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aero assistance mechanical engineering

Address:No.38 Big Street Nandhivaram Guduvanchery, Chennai, Tamil Nadu, 603202

My name is madhan kumar i had received a message from aero assistance mechanical engineering [protected]@jobsupdates. Quikr.com named bhartandu namwal mentioning that my job application has been selected in air india for domestic airport, for joining send passport size photo, id proof, educational certificates and updated resume on whatsapp number +91 [protected]. When i chatted to this number he replied me my job post is aero engineer at chennai...
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Saloni Chadda
from Patiala, Punjab
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denial of boarding against your booking and our wish

We were a group of 34 people who had booked seats for air india flight ai 264 from trivandrum to delhi last night. But 6 members of the group were not allowed to board due to lack of seats. This is a case of mere negligence from the airlines officials. They are still stuck in trivandrum. Please provide them with a connecting flight from trivandrum to delhi and delhi to amritsar and all the required facilities according to car sec 3, sec m,...
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shruti606
from Mumbai, Maharashtra
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luggage not received at the destination

Address:Kanpur, Uttar Pradesh, 208001

My mother travelled from bengaluru to lucknow via delhi on august 8 2019 (Ai 501). For some reason, she had to re-checkin her luggage at delhi. The staff at delhi airport has not sent it over to lucknow, and this was confirmed by the manager as well at lucknow. She was told that the luggage would reach our address today, when another flight from delhi arrives today (August 9 2019). However, there has been no imitation on the same, neither...
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