Air India Complaints & Reviews

This is sakshi who had flight from delhi to cochin on, 9 august and departure on 12 august.
My email id is ahuja. [protected]@gmail.com

The flight was cancelled by the airlines due to runway flooded in kerala and floods that happened.
I got refund of that amount

But for cochin to amritsar flight which was on 12 august, i didnt get full refund
Reason i got is that operations became normal...

Booked business class, following things were not working for a 15 hour flight:
International flight, date 6-oct flight ai127.
1) media entertainment audio was not functional at all. Basically no entertainment for entire 15 hour flight
2) the tray table was broken and did not position properly on the lap. It was crooked and pressing on my thigh that i could not sit properly.
3) the seat incline and decline did not work properly as well.
4) i asked for either get the above problems rectified or give me another seat. Got a reply that the business class was full and though the first class is empty they wouldn't upgrade me as that was first class (Along with expressions that made me feel insulted as if i am not good enough for it).

This was the first time i was brave enough to fly ai though many of my friends warned me.
Unfortunately my return flight to india on 17th is also air india.
Business class seats are expensive, after paying so much money getting such a bad experience is pathetic.

We would like to bring in your notice that we had travel in month of Dec 18 by Air India flight from Mumbai to Delhi. In journey our bag got damaged by Airline handling. We had lodged complaint against the same immediately. On complaint the picked damaged bag for claim cases and provide us a receipt of the same which is with us.

After that we are continuously following for the any kind of resolution of this matter. Sometimes they responded on a few of our reminder mails but the matter is not yet resolved till date. The detail correspondence is there in trailing of this mail.

It will be appreciated if any kind of help will be received from your side to resolve this matter..

Regards,
Dinesh Goyal - [protected]
dinesh.[protected]@cjdarcl.com

My mom and dad are traveling with air india from delhi to usa. My mom is diabetic and she has swallowed feet so she is not able to walk properly and my father has knee issue both are not comfortable in walking so long so we opt for wheel chair for them at delhi airport. But when they reached their and asked for the wheel chair they denied and said we just provide to them who are not able to walk a single step with very harsh tone. Nowhere it is written that this service is for handicapped only. And this is not the way to treat someone. If this is your way of treating then you should remove this option

Dear Sirs, Madams,

I booked an Air India flight ticket AI 234 GAGA-CCU on 28-Sep-2019. but due to something error, the flight had been cancelled. Therefore, i booked another flight for going to CCU, because i had to go back my country on that night. now, i come back India again, but the money still not return in my account. i am waiting for refund money from Air India until now. please, let me know how to get the refund for that incident. Thanks for your kindly and wish you service in the best way.
your customer,

LE QUY MAN

Dear sir,

I booked my ticket through your portal my frequent flyer number is ai[protected] today i book my ticket online and payment is confirmed by my bank account and you have generated my pnr no z5mjf when i come at airport for checking i shocked that your ticket is not yet to be confirmed and is gone in to automatically cancellation mode you should buy the new ticket and your representative at amdabad airport booked my another ticket and charged for that one please refund me my booking amount under pnr no z5mjf without any delay. And also credit my points in my ff no ai[protected].

Awaiting for your revert soon.

My flight on 7th oct ai983 has been changed without consulting. This is unacceptable as i have some prescheduled work and will damage my working status. Please note my previous flight ai984 on 5th sept was delayed by 4 hrs without prior intimation and worst case was baggages on mumbai airport delayed 3hrs which made me and my 9 month old child waited on airport. This is pathetic experience with air india.

Dear sir/ma'am

While booking ticket from air india website the amount of rs 16, 802/- was deducted without the booking.

Transaction got failed while booking the ticket and payment as such i booked another ticket. Transaction against which ticket was not booked was pending from bank (Sbi), which got approved on 24th, and it is no more pending with sbi and amount is credited to air india account.

I have several time contacted air india regarding the issue and requested to make refund. However no satisfactory response is received.

It has been more than 2 weeks and refund of 16, 802 is not made.
I am attaching the bhim transaction details as proof for the approved transaction.

I was traveled from Mexico to Frankfurt, Frankfurt to Delhi, Delhi to Bangalore by Lufthansa LH499, AI 120 and AI506 on 28.09.2019.
arrived at Delhi on 30.09.2019 morning at 8.30 am and waiting for my luggage at belt no. 14. my luggage was not arrived. reported at AirIndia staff. complaint raised. complaint no. DELAI 27196. Till now I have not got any information about my luggage. status showing not traceable. several times called customer care. wrote a mail to del.[protected]@airindia.in. not received favorable answer.
I would like to claim compensation for my missing luggage and need to know when I will be getting my luggage

Hi
My name is sayed imran from mumbai i got a num from olx about placing the candidate for air india.
A person named siddharth he calls himself hr of air india in mumbai international airport he told me and whatsapp me the offer letter of air india in it mentioned that i am selected for the position of csa and he is telling me to pay 300 rs by paytm only for courier charges after that he will courier me the original offer letter mentioning my name on it he is asking for my aadhar card pan card and photos by whatsapp after 12days there will be joining still i haven't paid for it.
Is siddharth the man in air india genuine or not or siddharth name person doesn't exist in air india.

We have booked your flight from delhi to hyderabad flight no. Ai542 our booking id y9ggm (Booked through ease my trip) which was scheduled to leave delhi today i. E. 30.09.2019 at 9-45 am. The flight was delayed for about 2 hrs. Which jeopardized our entire schedule. We had received the communication of the delayed flight by sms once i reached hyderabad after availing the flight.in view of the inordinate delay i request you to compensate me adequately in this regard.
Yours faithfully,
Atindra nath ray chaudhuri
[protected]
[protected]@gmail.com

#air india
#horrible experience
#rude staff

Recently on 20 september i had a flight from kolkata to delhi at 8:30 pm and i booked air india for it.
As there was way too much road block in kolkata i reached the airport at 7: 50 pm and in the way i tried web checkin from 5 pm onwards but was unable as the air india site was just denying it.
When i reached airport the gate was the last where i had to get my boarding pass... It took me 6 to 7 min to reach there and when i reched i requested them to allow me as my duties were there next day in a hospital..
They took the weight of lugagge and it was 23 kgs and told me to get it checked and issued a boarding card.
When i started leaving the counter and was proceeding to the security check 4 to 5 people started shouting from behind and stopped me as i had left my phone and i card on counter... I went to take it.
At that moment they asked me to weight the hand bagggae and it was around 12.5 kg

They told it is extra... I asked how much total is allowed. They said it is 25 plus 7 plus 2 kg for laptop bag... So 34 kg... I had total 35.5 kg... I told to take the money for extra luggagee as it was important for me to go.

The officials told to throw away articles from luggage which were my books and my mothers clothes. On there repeated pressure i threw water bolttles and choclates but still was overweight by 1.3 kg so they just tore my lugagge tag and took my boarding pass and tore it and left me there that you will not be allowed

What kind of service is this where 1.5 kg of overweight denies you from going home..

I was left stranded in airport for 2 hours and than issued a air asia flight where i had to apy hefty charges as i had luggage of 23 kg which i had got according to air india and the harrasment i faced.

This is a really pathetic situtation..
If rules are there than that must be followed
After being late rule was briken for boarding card but when it came to 1.5 kg extra witha custimer having boading card u deny it.

I being a doctor see many emergencies many day and we have to cope with all the stress but if your own country airlines treats you in such a bad way it us horrible

#no to air india
#disgrace

Air india

I'm rhea, an undergraduate student studying in delhi. I had boarded the ai 466 flight from kochi to delhi scheduled at 7:30 am on 27th september, 2019 from terminal 1 and reached the igia at terminal 3 at 10:45 am.
After reaching home, i realised that one of my check-in luggage has been broken open in such a way that it cant be used further.
I require an explanation as to why my luggage was manhandled after it was cleared during the check-in. One of the zip has been broken and the lock, taken way. Even worse, the sticker stating the ownership of two of our luggages has been removed.
Since the baggage is a recent purchase, i require a compensation for the misuse of my belonging. Also, i must sadly inform you that if i do not receive a response, along with sufficient action taken, i will approach a higher authority and take matters very seriously
Thanking you.
Yours sincerely,
Rhea

I have been trying to contact air india for few days to book a ticket for my 3 year old, bcz i have already booked a ticket for myself. I tried to call them in several contact numbers. Phone is ringing and nobody is attending the call, sent emails but no reply to them as well. It is really annoying. Please do the needful or make alternative to book for child alone along with already booked adult ticket.

Dear sir,

This is to bring to your kind notice the bitter experience my family and self faced due to the mismanagement of air india.

I have booked an air ticket (Tkt no. 098-[protected] & tkt no. 098-[protected] – pnr no. Yl53w (Ai) – mrs. Puthur shyama & mr. Chandrasekharan theeyancheri othayoth) for myself and my wife and for my son deepak c. Nambiar (Tkt no.098-[protected] - pnr :hkdct (Ai) for 06.09.2019...

I traveled by air india flight ai-801 delhi to bengaluru on 25/09/2019.
Meals was served partly in restricted plastic dona and plastic cutlery was used.
Ai being government enterprise, do not follow the rules and no fines imposed for breaking rules of government is death of democracy and breaking the rules by the framers of rules.
Surprisingly, the host came and apologized saying that they could not arrange the alternate items in some airports, an inexcusable excuse!

I have called multiple times to the air india helpline number. To my surprise, they are not ready to pick call even once. All they are saying is we have a very long call list and your waiting time is 10 minutes. I have waited more than that, still no one is responding. And then this helpline number is not even toll-free. They are charging us and still not answering call after a long wait.

I have booked my flight from delhi to perth and i wish to reschedule my return flight. I have mailed them also regarding the same. Still no response.

I israiel tagaram and i booked a ticket at airindia website myself and i finished payment successfully then money also has been deducted from my account 26, 811 indian rupees but ticket not generated and also no confirmation ticket latter then i checked myself it’s canceled due to time limit then immediately i have contacted with airindia office by mail and no response then i contact with mobile at local office then they told me it would come back within 1 day but i have not received anything from airindia. Now i contacted again and again for refund but no response at least.
I sincerely request you please help me and suggest me in this regard.

My mobile no: [protected]
Email: israiel. [protected]@gmail.com

Thank you.

I travelled by air india, delhi, to melbourne on the 16th of aug. 2019 flight ai 0308.

I was at the security counter when i was asked to take all the metal out of my bag for checking and so i did. I had bought a number of metal bangles for my grandchildren without realizing the loss they were going to cause me in the long run.

Along with the bangles, i had a little bit of gold jewelry which i had in 3 jewelers pouches. When the 3 of them came back i did not realize that one bag had been tampered with. I had bought 4 identical pairs of earrings from tanishq pune this time around for my 4 granddaughters... Which i had put right on top in one bag, in one piece of pink paper that jewelers give with the gold you buy.

It was this little paper that was taken out and with it went the 4 pairs earrings. Fortunately, they were only worth around rs. 22, 500 in total at that time... But the fact is that they were stolen at an international airport.

The lady who took the metal from me, was herself wearing a lot of bangles and jewelry... Much more than most people wear, at least while working. I wrote to [protected]@airindia.in on the 29th of august, however, despite my having re-forwarded it on sept 2nd, i have not heard a word from them.

I asked them to please check the cctv cameras and catch the thief. As an indian myself i feel that it is a real shame that this happened to me and it can happen again to others/ international travelers who will carry back this kind of a shameful story. But air india does not seem to take complaints seriously. I have traveled overseas and within countries many times, but, this is the first time that i have had anything stolen from me.

Also, my suitcase which was in great shape, and i had marked as fragile because i was carrying glassware in it, must have been mishandled because it came to me with 2 broken back wheels, making it unusable. Unfortunately, i did not think of taking a picture of the suitcase before disposing it off.

I would like to have my jewelry either replaced, or refund given to me for the jewelry at the price that gold is selling at at the time of reimbursement. Also, for the suitcase, i would like the same done replace or reimburse.

Reservation code xcvfzy airline reservation code y5yz4 (Ai)
Departure this was on my ticket reservation.

Unfortunately, the receipt for the jewelry is too large to add to your photos … but if you let me know of an email address to send it to, i will do that asap.

Hoping for a quick and positive response. Thank you for your help.

Below is a copy of my letter to air india.

Ritu anand

Mon, sep 2, 11:57 pm

To traveldocs

— forwarded message —
From: ritu anand
Date: thu, 29 aug. 2019, 7:30 am
Subject: [protected]@airindia.in
To:, ritu anand

Customer support needed.

To whom it may concern.

I am really very saddened and embarrassed to have to complain about a theft that took place with my hand luggage in delhi, india on the 16th of aug. 2019 flight ai 0308.

I was at the security counter when i was asked to take all the metal out of my bag for checking and so i did. I had bought a number of metal bangles for my grandchildren without realizing the loss they were going to cause me in the long run.

Along with the bangles, i had a little bit of gold jewelry which i had in 3 jewelers pouches. When the 3 of them came back i did not realize that one bag had been tampered with. I had bought 4 identical pairs of earrings from tanishq pune this time around... Which i had put right on top in one bag, in one piece of pink paper that jewelers give with the gold you buy.

It was this little paper that was taken out and with it went the 4 pairs of earrings. Fortunately, they were only worth around rs. 23, 500 in total... But the fact is that they were stolen at an international airport.

The lady who took the metal from me, was herself wearing a lot of bangles and jewelry... Much more than most people wear, at least while working. Would you please check your cctv cameras and catch the thief. It is a real shame that this can happen again to others... And international travelers who will carry back this kind of a shameful story.

Also, my suitcase which was in great shape, and i marked as fragile because i was carrying glassware in it, must have been mishandled because it came to me with 2 broken back wheels... Making it unusable.

I attach here for you my itinerary for my travel on the 16th. Please acknowledge receipt of this email.

Sincerely yours,

Ritu anand

I am unsatisfied with the baggage handling situation of air india. I arrived in kathmandu 2 days ago, on 21 september, at 9.30 am. One of my bags had arrived - the bag with my art materials in. The bag with all my clothes, shoes, toiletries, medicine, mosquito repellent, sleeping bag etc did not arrive with me, because there was a power bank inside which had to be removed at delhi airport. "it will be on the next flight", they told me at...