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Air India Complaints & Reviews

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Updated: Jan 24, 2025
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Air India reviews & complaints page 94

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G
Genesis99
from Hyderabad, Telangana
Jul 4, 2019
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ai515 cancellation, june 15 2019

Air india cancelled the subject mentioned flight on june 15 with a less than 24 hours notice without giving any reason and without providing any alternate flight options. When contacted for compensation, the airline has been dillydallying for the past 20 days and is just saying that we have escalated the matter to the concerned team without any response from that team....
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M
Mr.Ashish Dean
from Khurja, Uttar Pradesh
Jul 4, 2019
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delivery of baggage

Address: Dehradun, Uttarakhand

My baggage was delayed by air india at delhi airport. Though it has been delivered to the airport of my residence city (Dehradun) but it has not been couriered to my residence. I had already given request for delivery to my residence address but still the baggage is lying at airport and i live far away from the airport.

Baggage tag no are
Ac644950/ ac644949

Ashish dean
[protected]
[protected]@doonschool.com...
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S
Sandhya Kaushik
from Patna, Bihar
Jul 3, 2019
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refund of failed ticket booking

Address: New Delhi, Delhi, 110001

I was booking 2 tickets of flight no. Ai-156 from delhi to goa for the date 31st august 2019 for self and my husband. I opted to pay via upi. An amount of rs. 7194 was deducted from my bank account. However, i did not get any ticket confirmation mail from air india. I called air india customer care where i was told that pnr jxs53 and jsx3w were generated but the tickets have not been booked. They told me to raise a refund request by mailing...
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Nalin Pandey
from Satna, Madhya Pradesh
Jul 2, 2019
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baggage not carried with flight

The baggage for complete flight 651 from mumbai to raipur was not in the aircraft... Dated july 2/2019... The delay was due to weather we understand that but from 13 hrs to 15hrs we were made to wait in the flight stating the reason that some of the passengers have cancelled hence their luggage is being disembarked and at raipur we were told that no single luggage was boarded... Lazy and confused ground handling staff at mumbai airport...
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My mother has travelled through airindia from minneapolis to hyderabad on june 26th.
Minneapolis - chicago delhi - hyderbad
Passenger name - sujata kallepalli
Itinerary is flight/date: dl 2424 / 26 jun / ai126 / 27 jun and ticket number:[protected]c1.

We had 2 check-in luggages which were delayed to deliver by 3 days

1st baggage has missing fossil watch which is $100.
2nd...
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My mother has travelled through airindia from minneapolis to hyderabad on june 26th.

We had 2 check-in luggages which were delayed which they told they didnt have time to send to hyderabad on time. They said they will do home delivery on june 30th. They sent 1 baggage at night 11pm with a fossil watch missing which is worth 100$.

After multiple calls and rude customer service from the stupidest airlines sent the...
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M
Moriyasu
Jul 1, 2019
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missing suitcase and terrible service

I was flying with air india from tlv to bangaloure with a stop in delhi.
When taking off from tlv i made sure the suitcase will get all the way to bangaloure.
The flight attended assure that it will happen.

When arriving to bangaloure i see that my suitcase has not arrived. At first there was a girl who told me that the suitcase will come to the hotel and that she will check regarding compensation as j am on a...
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Shipra Mehta
from Mumbai, Maharashtra
Jul 1, 2019
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air india failed transaction refund

Address: New Delhi, New Delhi, Delhi, 221005

Dear sir
I am a frequent flyer, shipra mehta. My no is[protected].
I tried to book to and fro air tickets from kolkata to port blair [journey dates 07/10/2019 and 11/10/2019] on 30/06/2019 [booking date] in the name of 3 travelers [shipra mehta, neeraj mehta and swastik mehta]. While the amount of rs 1, 13, 458.00 has been debited from sbi account of my husband but my ticket has not been booked causing a lot of inconvenience...
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Shobha Mukhopadhyay
from Mumbai, Maharashtra
Jul 1, 2019
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wrong seat allocation even after pre booking the seat while booking the flight ticket online

What is the point of pre booking the seat for which amount has already been paid and finally while boarding the flight get to see that a different seat has been allocated. Is this what the seat charge was paid!! Paid the amount who will reimburse the same?? Air india. My money is not black money, so i need proper justification about the uneducated staffs which air india are paying who don't even have courtesy to speak with passengers on a...
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Devesh Batra
from Bengaluru, Karnataka
Jun 30, 2019
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flight cancelled and rescheduled without informing.

Address: Koramangala, Kuteers Arcade 102, 17th A main, 6th cross, 560095

My flight scheduled by air india ai 801 del-blr scheduled for del-blr, 19:25 ist was canceled by air india at 8:00 am and communicated by just an sms.
I had to book another flight at the last moment because of which i had to pay surge and extra amount.

The air india team did not communicate anything about the cancellation reason and support till date.
After checking with them for a refund due to cancellation,...
+1 photos
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A
ANJU RAJ GUPTA
from Mumbai, Maharashtra
Jun 29, 2019
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hassle during baggage check in

I want to draw attention of all, towards the misbehaviour of air india staff. The incidence was as under.

We had a flight of air india, ai 868, pnr zc862 on 23/06/2019 at 10.00 p. M., from delhi to mumbai.

We reached air port around 8.55 p. M.. We were 4 people. Me, my 2 kids, daughter (25 years), son (18 years) and my father (83 years). We all were having identity card in physical form, except my son. His i...
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B
Bonnerjee Agnik
from Mumbai, Maharashtra
Jun 29, 2019
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fraud suspect

Address: 400029

Dear sir,

This is to inform you that capt. Agnik bonnerjee, assistant controller with our national airliner air india company employee id 80038662 have resigned from the post on 12th of may 2019.

I would like to let you know that air india personnel dept. Has not yet released me after 45 days of resignation and and six months o[censored]npaid leave. Air india ltd personnel dept has not given me correct salary slips...
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Umar bhai
from Hyderabad, Telangana
Jun 28, 2019
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about job

Address: Cabin no.8, Marine Drive, Nariman point Mumbai., Mumbai City, Maharashtra

I have attached his id card picture which he sent me as a proof and also attached paytm screen shots of Rs.1550and Rs8300 and Rs.15230. Totally 25, 080rupees.
Please please please take care of this
Regards. Please be Aware of this Man Very Dangerous Stolen my money in 4 days, now telling Vacancies over...
All Air India Head officers are Fraud Running their Fraud Management, Shame on you as Indian.
No One of...
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G
Gaurav_Bhatt2019
from Mumbai, Maharashtra
Jun 28, 2019
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damage of luggage stolen mobile phone and other valuables from mumbai international airport

Address: Yashwant Nagar, vakola, Mumbai City, Maharashtra, 400054

Dear sir / madam,

It is with reluctance and regrets i am writing this email. I traveled from riyadh to mumbai in ai922 on 27th june 2019.
I had two check-in baggage (Pictures attached alongside). One of my bags was tampered with. Chain and lock were professionally broken and my brand new samsung galaxy s9 plus 128gb mobile phone was stolen (Pictures attached alongside) post which the chain was attached back. The moment...
+7 photos
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Reema Bagga
from Noida, Uttar Pradesh
Jun 28, 2019
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flight delayed, cancelled and made us wait at wrong airport

Address: G 341 PREET VIHAR DELHI, New Delhi, Delhi, 110092

I was supposed to travel along with my family on 15 june 2019 from delhi to seoul by ai 310. We were made sit in the flight till 3am and then made transfer to other aircraft saying its a technical error, then till6am in the morning we were in other aircraft and finally announced for flight cancelled in the morning.in the after we were told the flight will leave at 330pm for seoul via hongkong. At 2330 hrs the flight reach hongkong and the...
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V
Vikaskhatri2323
from Delhi, Delhi
Jun 25, 2019
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complaint against cabin crew shweta nanda on flight ai 916 from dubai on 25 june 2019

Address: New Delhi, Delhi, 110009

Dear sir,
I travelled with my family on ai-916 flight from dubai to new delhi on 24.6.2019 on seats no 14a, 14b, 15a & 15b. However i am very sorry to say that the services of air india, hospitality, behaviour of cabin crew had detoriated a lot in the last few years as i have been regularly travelling on air india overseas on my business or leisure trips.

Next time when i will travel air india would be my last preference...
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K
ksmani
from Gobichettipalayam, Tamil Nadu
Jun 25, 2019
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refund payment not received for cancelled air e-ticket

Address: AIR INDIA BOOKING OFFICE, Coimbatore Ph: 0422-2399833, 638401

Sir

I have booked my flight ticket using my sbi credit card to las vegas usa on[protected] through air india booking office coimbatore for the departure date[protected] from coimbatore air port. Since i could not visa before[protected] i have cancelled my ticket on[protected] from the coimbatore air india booking office. My e-ticket number is[protected].
Rloc: ai y1mnz/1g v37b24
Web reference: nsibe48685903br...
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P
P_19
from Mumbai, Maharashtra
Jun 24, 2019
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broken seat in 15 hrs travel from new york to delhi overbooking by air india

Sharing my experience about my recent travel from newyork jfk airport to delhi airport through air india flight. It was a long flight (15 hrs journey) and flight was overbooked as i got to know from their representative when i have asked for the up-gradation from economy to premium economy class.

Air india has given me a seat which was too uncomfortable. The seat was not getting reclined and i have to sit straight in upright...
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Address: Paschim Vihar, 242, Milansar Apartments, New Delhi, Delhi, 110063

Dear air india team,

I puneet kwatra had lost my new brown wallet on the air india flight ai916 on my return flight from dubai started 22:00 dubai local time on 22nd june 2019 and reached delhi at 03:00 am delhi local time on 23rd june 2019. The purse is brown in color and had various debit and credit cards as well as priority pass cards in the name of myself puneet kwatra and my wife dhara kwatra and approx. 4000 dehrams....
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K
kollirao
from Mumbai, Maharashtra
Jun 22, 2019
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delay in flight take off and no staff at counter

Address: Mumbai City, Maharashtra

AI 330 scheduled to keave for Bangkok at 0150 hrs on 22nd June 19 rescheduled for 0230 hrs. Even at 0230 hrs there us no AI staff at the gate / counter 76 and 77 to lets know whats happening. No announcement and no body. Somevody briefly appeared and vanished saying that there is ground power problem. The least passengers expect is communication but as the general perception, AI specizes in 'no communication'. What a pity!...
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