Air India Complaints & Reviews

I am composing this email with deep grievance of having suffered severe loss for having booked air india flight. I am a student who had to book a sudden flight from trivandrum to delhi for delhi university admissions. I had to take up an offer of make my trip which booked two connection flights of two airlines with over 4 hours layover in mumbai. I had immense faith in air india that i accepted the deal. My flight was scheduled at 20:15 on 28th of june 2019. On 28th of june at 05:48am i received a message stating a delay of 2 hours in the scheduled flight. I tried calling through the toll free number [protected] but i couldnt get any response. I checked in early at 5 pm and requested them to alter my flight if there was to be an additional delay. But the staff assured that i would reach there on time. I asked them if there would be a further issue but they stated a full assurance. My flight was further delayed to 11 and they stated that since my second flight was at 2:00am i would make it. A further delay was announced and the staff stated that i wouldnt make it to second flight closely after they assured that there would be no further delay. Upon enquiring about the refund they said that they were not responsible for the connection flight as it was my fault that i booked a connection flight. I enquired if they could arrange a sudden flight to delhi and they refused. To quote them they said that it was my fault and i couldn't blame them as "according to them one would not book tickets prior to reaching if they were to travel by ksrtc or rather public buses." it's hard how the staff of one of the most reputed airlines behaved in an irresponsible manner. They were not ready to help us nor give us another option apart from the refund of trivandrum to bombay flight. They weren't ready to arrange another flight for us. I had to go to delhi as my admissions couldn't be delayed. I had read about the new airline rule which allowed compensation for the delayed or cancelled flight but the staff refused to oblige. It was my first time with the air india and i still cannot believe how they responded to a customer/consumer. The head of the department refused to talk to us until it was the boarding time. I requested for an arrangement in the flight to delhi and they refused. I had to book fresh tickets which led to a loss of 17000 ruppees with an initial loss of 10, 000 for my connection flight.

I tried to book a ticket for july 4th 2019 from trivandrum to chennai on 2nd july 2019. I tried to book through mobile app using sbi credit card. After entering otp, the ecommerce site of air india did not accept the money and itinerary was not sent to the given mail id. No sms too. Sbi card says merchant has claimed the amount of rs 5431. The transaction id is vt191840019030010000053

I have sent mails to [protected]@airindia.in & call. [protected]@airindia.in.

Airindia is not responding. It has been an really bad experience dealing with ai commerce site.

Kindly help me in getting my money credited back.

R. Saravanan
Trivandrum

I was travelling from indore to hyderabad on 30th june 2019. I had to join the new organization on 1st july. My luggage got misplaced by the airlines and i got my luggage after two days. Due to this my joining got delayed by 2 days. I had joing on 3rd and this has caused the loss of pay to me. This should be compensated by the airlines as it is its fault and can be taken care of.

I have booked one ticket in flight no AI 439 vide pnr no. Y96XR for date 23rd June and its e. Ticket no. is[protected]C1/P1 from DLE to MAA on 23 June . But it was entirely cancelled from AIR INDIA. Same was known to me via email from air India. I have send mail for refund on [protected]@airindia.in thrice but no response and refund has processed till now. There has not been even a single acknowledgement mail from air india. This is very disappointing and was unexpected at all. There should be some moral responsibilty to take care of customer greivances. This is entirely not professionally ethic. Please process my complaint at the earliest.

Hi team,
I am not getting any communication for my flight is time is rescheduled. I am coming for boarding pass after informing me your flight timeing is changed. I am not understanding why? My flight original time 5:50am but rescheduled at 7:05 am. I have travel from mid night for flight. Why i am travel unnassarily travail due to you. Requesting to you please look into this type issue
Ticket number :jt6j9
Flight number ai-9727.

Regards,
Sagar datta

I was travelling with my husband on 07/07/2019 flight no. Ai 349 delhi to bangluru there was a stop in mumbai we interchange flight no. Ai 639. I asked for my luggage in mumbai but airline staff told me we ll get our luggage in bangluru but due to irresponsibilty of airindia airline i lost my bag. They are not giving any positive response. I am not in my home town. Without clothes and other thing how can we manage. My complaint no. Is - ai849545. Your staff is not even picking my call. If picked talking very rudly.

Plz refer the complaint no for bag misplaced by air india negligence, the bag have very important items and books of our kids which is required from this monday (8th july 2019) anyhow otherwise we have to re-purchase all books with the cost approx 10k (Ten thousand) for our two kids. Till now we didn't get any information / updation about bag searching so we worry for this negligence from air india. Even we called that mentioned number but not picked up which is increasing our tension. So we want now from your side to connect / call us immediately for updation regarding bag missing, we cant loose the study our kids due to air india negligence so according we have to make plan and inform our kids schools to provide books again with approx cost 10k, hope you understand our pain area and resolved as earliest.

Flight no - kq727/30june/kq310/30 june/ai996/01july
Tickets - kq/[protected]
Name - avish singh rathor

Plz connect on this number
[protected] (Kiran)
[protected] (Prem)

Our flight from rajkot to bangalore via mumbai was on 2nd
July 2019 was at 5:15 pm ai656.. That was delayed and deprted from rajkot at around 7:30 pm.. We had checked in our bag at baggage drop (1 sutcase maroon colour hardcase of traworld brand medium sized) upto bangalore in rajkot..
Since our 1st flight (Rajkot-bombay) was delayed we missed our connecting flight (Mumbai-bangalore)...
We approached air india officials.. They gave us the next available flight to bangalore ie on july 3rd at morning 6:15.. And they also took our luggage checkin tag for searching our bag.. We waited from night 10 pm to morning 4:30 am.. They dint get outr bag and the officials in the counters also vanished.. After that one senior person sitting in the counter whose answer was "i dont know when and what there is mess everywhere" informed us that our luggage will reach bangalore as we had checked it in for bangalore and the tag on the luggage was till bangalore.. So we had to leave to catch our flight..
Its been 48 hrs now... Baggeg service officials in bangalore are not responding.. We have no idea whats happening

I booked from delhi to shimla 3 july 2019 in ai 9803 for which i was informed at airport that flight cancelled, and asked me to have flight to chandigarh instead of shimla for i replied let me think, when i returned back to have refund of my ticket amount then they replied you already have booked chandigarh, without any mail, message, call or information how they booked me for the same and for the flight which they rearranged have gone so no refund no other adjustment and on asking more the team of air india just replied me to file a case against air india to get my money back and shown me the door by saying just exit from airport. The behaviour was like i have done some crime to them, this is the way how these guys are representing the country. Flight no ai9803, 3rd july 2019, booked for ranveer singh and anu, with pnr h6j92, ticket no[protected] and 52.

I Prashanth Kumar Gangaiah, research student from IIT Kharagpur, traveled From Kolkatta to Long Beach, CA on 14th June 2019 for the conference to present my research work. I traveled in Air India from Kolkata to San Francisco via Delhi in the flights AI 023(CCU-DEL) and AI 173 (DEL-SFO). My baggage has not arrived at SFO airport along with my flight on 15th June. All my clothes, basic amenities, chargers, eatable items, conference materials poster, etc. were there in my baggage. In SFO airport, Air India baggage manager promised me to deliver my baggage within two days to my hotel where I stayed. I clearly told them at SFO airport that I have to return back to India on 21st June but they promised me to deliver my baggage within 21st June and took only the motel address where I have stayed from 15th to 21st June. But till now there is no information about my baggage. Air India staff at SFO airport are so irresponsible people and always try to escape from the situation instead of solving the issue. I tried to contact through e-mail provided in the website and all messages are not delivered due to unavailability of the address. Air India is such a hopeless airline and not updated proper contact details on their website. I am really very much disappointed and planning to file a case against air India in consumer court against my losses incurred due to delay in my baggage. Kindly someone help me how to claim the loss of baggage compensation or how to lodge a complaint in consumer court.

My name is lamkhosei kipgen from manipur I got air India job offer from clickindia.com where Mr Ajay Dixit claiming to be the HR of the air India I pay him. 2500 for documentation and next 5500 for icici bank opening 8500 for the dress code 11000 for the laptop (2500+5500+8500+11000)=27500 total and I receive a offer letter from air India my joining date was 3 of July but they say its postponed and I got contacted by alok gupta he claimed to be the AGM of AIR INDIA his contact number [protected] and [protected] I send money through SBI ACCOUNT NAME-SHIVAM CHAUHAN
ACCOUNT NUMBER-[protected]
IFSC-sbin0022335
So I need my money back n I want the airline to take strong action against the said guy so as not to bring bad image to the Air India plz help me

Air india cancelled the subject mentioned flight on june 15 with a less than 24 hours notice without giving any reason and without providing any alternate flight options. When contacted for compensation, the airline has been dillydallying for the past 20 days and is just saying that we have escalated the matter to the concerned team without any response from that team.

My baggage was delayed by air india at delhi airport. Though it has been delivered to the airport of my residence city (Dehradun) but it has not been couriered to my residence. I had already given request for delivery to my residence address but still the baggage is lying at airport and i live far away from the airport.

Baggage tag no are
Ac644950/ ac644949

Ashish dean
[protected]
[protected]@doonschool.com

I was booking 2 tickets of flight no. Ai-156 from delhi to goa for the date 31st august 2019 for self and my husband. I opted to pay via upi. An amount of rs. 7194 was deducted from my bank account. However, i did not get any ticket confirmation mail from air india. I called air india customer care where i was told that pnr jxs53 and jsx3w were generated but the tickets have not been booked. They told me to raise a refund request by mailing the issue on [protected]@airindia.in. I have emailed them thrice. Howver, i did not get any response from their side. I am afraid to book tockets again without written confirmation from airindia that earlier rhe tickets have not been booked. The upi refernce id for payment is[protected] and the time of transaction is 12:51 am on 1st july 2019. I request you to confirm that the tickets have not been confirmed and raise the refund at the earliest.

The baggage for complete flight 651 from mumbai to raipur was not in the aircraft... Dated july 2/2019... The delay was due to weather we understand that but from 13 hrs to 15hrs we were made to wait in the flight stating the reason that some of the passengers have cancelled hence their luggage is being disembarked and at raipur we were told that no single luggage was boarded... Lazy and confused ground handling staff at mumbai airport

My mother has travelled through airindia from minneapolis to hyderabad on june 26th.
Minneapolis - chicago delhi - hyderbad
Passenger name - sujata kallepalli
Itinerary is flight/date: dl 2424 / 26 jun / ai126 / 27 jun and ticket number:[protected]c1.

We had 2 check-in luggages which were delayed to deliver by 3 days

1st baggage has missing fossil watch which is $100.
2nd baggage delivered on 1st july at 11.00pm with no items in the bag almost empty.

We have lost 10kgs of items worth of 400 us dollars including 1 fossil watch, clothes (6 nike tshirts, 2 puma tshirts, 2 gap kids tshirts, 3 adults gap tshirts), 2 packs of linda chocolates and bath & body works (8 mists, 1 body wash, 2 body creams)

I have spent $1500 ticket and lost almost $400 worth of items.

The air india airlines is responsible for our loss and mental pressure.

Hope they take this seriously and handover our missing items or refund us $400.

My mother has travelled through airindia from minneapolis to hyderabad on june 26th.

We had 2 check-in luggages which were delayed which they told they didnt have time to send to hyderabad on time. They said they will do home delivery on june 30th. They sent 1 baggage at night 11pm with a fossil watch missing which is worth 100$.

After multiple calls and rude customer service from the stupidest airlines sent the second baggage on july 1st is almost empty. I dont know what to say steal, rob or fraud airlines that we lost clothes, perfumes, chocolates and everything.

This is a # and fraud airline company who didnt deliver our luggage immediately but have stolen all the items and their baggage claim is the worst of all.

I dont trust this airlines and shame to travel to india using this airlines.

Please anyone dont ever book tickets through this airlines for short duration. I mainly booked this flight as it was short duration where they charged me $1500 for the ticket and have 500$ of lost baggage. Shame on you air india.

Hope others will see this review and stop booking flight using this.

I was flying with air india from tlv to bangaloure with a stop in delhi.
When taking off from tlv i made sure the suitcase will get all the way to bangaloure.
The flight attended assure that it will happen.

When arriving to bangaloure i see that my suitcase has not arrived. At first there was a girl who told me that the suitcase will come to the hotel and that she will check regarding compensation as j am on a business trip.
Than we went to the office to fill the report and a very rude guy, name irshad ahmed, disregards everything she told me.

According to him it is my fault i did not picked up the luggage and went through clearance (I had no clue i needed to do so). I need to loose a working day and to go to the airport in mysore to collect my baggage and there is no compensation.

He was taking so surly not ready to listen to anything i said!!!

Please explain why do i need to loose money for buying necessary things and loose working time, which is obviously very expansive as i am here on a business trip, due to your mistakes???!!!

I am a business woman who is travelling often around the world. I have never experienced such a humiliating service.

I hope you will find your way to compensate me for the financial lost, like every respectful airline around the globe.

Dear sir
I am a frequent flyer, shipra mehta. My no is[protected].
I tried to book to and fro air tickets from kolkata to port blair [journey dates 07/10/2019 and 11/10/2019] on 30/06/2019 [booking date] in the name of 3 travelers [shipra mehta, neeraj mehta and swastik mehta]. While the amount of rs 1, 13, 458.00 has been debited from sbi account of my husband but my ticket has not been booked causing a lot of inconvenience to me. The transaction number is qsbi[protected]igagmaizg0 and pnr number is j1h32.

You are requested to immediately refund the amount of 1, 13, 458.00 at the earliest.
Thanks
Shipra mehta.

What is the point of pre booking the seat for which amount has already been paid and finally while boarding the flight get to see that a different seat has been allocated. Is this what the seat charge was paid!! Paid the amount who will reimburse the same?? Air india. My money is not black money, so i need proper justification about the uneducated staffs which air india are paying who don't even have courtesy to speak with passengers on a...