Air India Complaints & Reviews

We have travelled from delhi to surat on 20th july19 by air india flight ai-489.
Upon landing at surat, we observed that one side wheel of my joie stroller (Purchased in dec 2018, of 9000+ rs cost) completely damaged and proper stroller movement also got stopped due to this damage.

We struggled to get in contact of responsible person/ manager at surat airport to report this issue. After waiting for about 45 min with my one year old kid, the person named as k r meena appeared and he simply told that this doesnt come under damage.

Then we asked him to call his senior. His senior mr. Chetan (Mob [protected]) came and registered complaint of damage. He told that he will talk to his senior on 22nd july (Ie. Monday) and will let us know whether this can be repaired or what could be done.

After discussion, i dropped stroller with them. Then there was no call from them till tuesday afternoon ie. 23rd july.

When i called up mr chetan on 23rd july around 11 am, he told that his person will go today for repair and let me know. His person called me up around 4 pm and told that he checked every where in the surat and this damage can not be repaired. He told that he will talk to mr. Chetan and revert me back that what can be done.

Post that there was no update from them till 24th july afternoon. When i called up mr chetan at 12.15 pm today, he told me that he will talk to his senior and let me know. I asked him when can i get the answer. He told that he can not give the time and that he told me earlier also that it will take time. When i told him that my child is without stroller in the city from past five days 20th july to 24th july and it is troubling me, i need solution to which he turned ignorant and telling me that you do whatever you can do and i dont have any answer and he hung the phone.

Sir
I have booked today for Cochin to Bangalore for 3rd November 2019. THe details are given below

PNR No YRTH9
Web Refernce no : AIBE49086823
Name : Aanchal Srivastava

I have not received the Ticket via email till NOW. PAYMENT HAS BEEN MADE ALSO..
Now the status showing that ticket has been cancelled.
It is requested to kindly refund the payment at the earliest.

Kindly ack.

Sunjeev Kumar
[protected]

Sir
I have booked today for Cochin to Bangalore for 3rd November 2019. THe details are given below

PNR No YRTH9
Web Refernce no : AIBE49086823
Name : Aanchal Srivastava

I have not received the Ticket via email till NOW. PAYMENT HAS BEEN CANCELLED DUE BY YOUR WEB SITE. PAYMENT WAS DONE SUCESSFULLY. .
Now the status showing that ticket has been cancelled.
It is requested to kindly refund the payment at the earliest.

Customer care has said refund will be made in 24-36 hrs. But till now refund has not been done.

Kindly ack.

Sunjeev Kumar
[protected]

Dear sir,
With reference to the above mentioned subject, i would like to let you know that i miss my some important file during boarding travelling to india from dubai airport on 15april march 2019. Here i am uploading boarding detail.
Please do some fever to find these document file.

Please do correction in traveling date 15th april 2019.

Thanks & regards,
Mohammad raza usmani

Dear sir,
With reference to the above mentioned subject, i would like to let you know that i miss my some important file during boarding travelling to india from dubai airport on 15th march 2019. Here i am uploading boarding detail.
Please do some fever to find these document file.
Thanks & regards,
Mohammad raza usmani

Your staf[censored]s the most incompetent staff i ever seen and the services are #. My mother checked in for flight to gorakhpur and never reached there. She was still roaming in the airport and no has clue where she is. Asking from staff it's not our fault asking from cisf it's airlines responsibility. No one gives a # about someones mother you guys should be ashamed of your self if you cannot guide a person to board flight.

Hi,

Air_india ground staff oppress me like anything.
I was travelling to bangalore and having couple of handbags which was exceeding the weight greater than 7 kg. I realised that and immediately called my relatives to return the excess one as per the airline rule. When i was proceeding to security check couple of ground staff run behind me and asked me to pay the money for this extra luggage otherwise we will not allow you to proceed for security check.
Then, i have told them that your employee have given me a signal to proceed and given me boarding pass then, why you guys are asking me again for the same. Then, they reconfirmed my all details and gave me green signal.
Now, at departure gate other person again stopped me that you need to pay the amount for this luggage and on other side they were allowing other passengers who were taking big-big luggage in the flight which were violating the rules of hand baggage and i asked them why you are stopping me repetitively not them they said you have not paid money and they had. Until unless you won't pay us we will not allow you to take this ahead.
Then, i literally shouted on them once your member has already checked this allowed me okay then why you guys are forcing me to pay the unnecessary amount. Already, i have given extra baggage to my relatives. Then, i have said that i will sue you guys in the court then they have left me and allowed me to board the flight.
The above mentioned experience was really give me a confidence not to choose air india. If you want to travel then you should be ready to pay unnecessary amount.

Good morning,
Please find 12.06.2019 dated ticket book from tirupathi to visakhapatnam but flight has canceled i understand the issue but next day postponed 13.06.2019 dated conform the ticket that day also canceled so this is not way but refund also not given i attached some of copy received form tirupathi air port please peruse the issue refund the amount. Ticket purchase at ixigo app mobile app not body cannot responding for refund our details below mentioned,
Registered mailid:[protected]@gmail.com
Registered phone no:[protected].
Booking id:[protected]

I received a message today morning from "bh-airind" stating that i am a short listed candidate for a job in air india. They never mentioned what kind of job it is and they are asking me to pay 8570 rps that includes gst.

I know it's a fake and scam message. But i don't want other people to getting into trouble. His name is hardeep singh and his number is [protected]

I have attached the image and pdf of the message...

I had a return international flight that was cancelled under us dot policy. I was told to write to [protected]@airindia.in for refund. However since then i have sent 4 emails and contacted customer care for 5 times. All i get is to write email to [protected]@airindia.in which never responds nor do they initiate refund

It was a round trip of 2 people so costing around $3000. It's not a small amount and this needs to be settled quickly.

I try to book 3 air India ticket online on 18.07.2019 around 4 P.M. from Kolkata to Bengaluru for 10th August, 2019. The amount Rs. 15654/- has been deducted from SBI bank account vide reference No. received in mobile phone is UTIS2121Txn#636135 through debit card. After deduction, no confirmation of booking received, but there is an error message stating that 'time error limit'. No e-mail or SMS for booked ticket has been received so far. I request to the Competent Authority to send e-mail of my booked tickets or kindly return the said amount urgently, because I have to booked tickets anyway.
S. K. Pradhan

I regret to inform that while coming from Delhi to Kolkata in Air India flight- AI-764, my luggage has been opened during carriage by someone and I have lost my stuff amounting to Rs. 7250/-. I had given 3 bags for Check-in, weighing 45kgs (also confirmed by Kolkata baggage security team with Delhi Airport authorities). When I collected my luggage from "Belt No. 6" in Kolkata, the chain of my luggage was open, despite of a lock. When I weighed it again with the Security officers of Air India- it weighed- 43.5 kg. After checking I realised that 1 sweater, 1 Branded Perfume and 1 box of chocolates were missing- all amounted to Rs. 7250/- as I purchased from them Zurich, in Euros. Also, I regret to inform that we did not receive any satisfying response from the Security officers- headed by Mr.Sunny, who firstly were not ready to believe that the luggage has been pilfered- giving excuses that the Weighing machine might give wrong results. Later when I found about the missing stuff in front of the whole team- they said that despite of the value of stuff lost- maximum they can refund me is Rs. 450 per kg lost, and they suggested me to go to any level for the complain and to not fly with Air India again and this is all they can do. when I asked them to make me meet their manager who will do the investigation, they said there is no one who I can talk to. This is highly disappointing and unprofessional from their end.

I travelled from atlanta to bangalore with stop over in istanbul and delhi, unfortunately my indigo flight from istanbul to delhi took 9 hours to complete instead of 6 and lost 5 of my luggage out of 6. As delhi was my port of entry i had to do immigration and customs clearance. I was rushing as we had only one hour 30minutes to catch our air india flight to bangalore. Because of our lost luggage and lodging a complaint for the same we missed our flight. Air india refused to listen to us and also certificate of delay by indigo. All they said could do was re - book a fresh tickets for us at 15500rs per head for a one way ticket from delhi to bangalore on a tuesday. Finally had to travel by indigo as they had a cheaper ticket for10000 rs.
Being the oldest airlines in india, aren't air india supposed to help us, don't they have to set a bench mark for other airline s. We missed our flight because of indigo airlines and yet we were punished. Nobody in the booking counter showed any concern nor patience to hear our woes.

I have travelled from delhi to guwahati on 2nd july 2019 and from guwahati to delhi on 17 th july via air india flight. Unfortunately i lost my boarding pass and now need it for official purpose.
So kindly provide it to me asap on email i'd
My name is amit kulhari
[protected]@gmail.com.
My journey details-
Delhi-guwahati pnr no. J41yy
Guwahati-delhi pnr no - yb86e

Hi,

I booked my tickets through tickets to india from london to bangalore via air india - reference number - jb3cx.

There was a spelling mistake on my surname. I realised the mistake as soon as the ticket was issued and contacted tickets to india and air india customer service within 24 hours of issue of tickets.

I am being told that the only option i have is cancellation of ticket and pay the cancellation fee. This is a simple error which could have been easily corrected.

I am utterly disappointed with the service provided by air india. All other airlines are much more reasonable when it is an error.

I would appreciate if air india can look into this matter and provide me with some assistance.

Thanks,
Adarsh

Dr adarsh ramegowda
Email - [protected]@gmail.com

Regarding continuous flight delays of ai this is for your notice that we are frequent international travelers and travel around 34 km to airport. The flight information is never up to date and we end up waiting for 5-6 hrs with young kids which is very inconvenient and tiring. 12 july19 ai 405 to delhi scheduled 12.30pm on inquiry was said to be on time but is 2 hrs delayed so far. I intend to complain to higher authorities. My pnr jvpq1.

I have been complaining my issue since last 3 days (9th july) about the missing baggage from mumbai airport. Wich was not boarded during travelling via a1 774 but still not received any solution from your end.

Customer service is just pathetic & mumbai people is disconnecting the call & diverting customer to kolkata for updates rather looking into positive solution.

We have booked a ticket in my daughters name via ai9610 from dehradun to delhi on 2nd june to catch the connecting flight for lusaka through ethiopian airline.
The flight was canceled in last minutes due to that we have suffered a financial as well as mental loss
And even passing of 42 days we have not received the refund in my account.
Its too much disgusting.
We again request you to process the refund as early as possible.

Two passengers, b s krishna kumar, pnr, ycrct & daughter lakshmi priya pnr, ycrjm, had confirmed booking to thiruvananthapuram, by ai flt ai 263 on 11 jul 19, departure 0515h. On reaching check-in counter, we were told the flt is over booked and we can be accommodated only by 6 pm flt. I requested for any other carrier, since there was an important appointment for my daughter.. But, the duty manager expressed inability stating over booking is the airline business model n there is no solution. We have been severely inconvenienced n missed the appointment and caused severe inconvenience. The ai staff had been indifferent. There were other passengers as well who were

Dear sir,

My name is gurmeet singh lamba. Me along with my wife Mrs. kawaljeet kaur lamba & my son 12 years old Master Jaiveer singh lamba traveled from Frankfurt to Mumbai on 28th May 2019 on AI124. We made reservation for seats 11G, 11H, 11J, and paid total Rs. 9444/- for the above three reservation. Air india accepted the above payments online. The above seats are emergency exit seats. The copy of acceptance of payment attached below.

On 28th May 2019, when we went to check in, we were told my son cannot sit on the emergency exit since he was 12. Hence if we have to sit together we have to change our seats. Hence we had to give up our reserved seats to others because obviously me and my wife could not leave our son on another seat so that we could enjoy more leg space.

Had your system not accepted my son's reservation, we would not have spent money to book me & my wife also. Obviously we always travel together.

Sir we request you to kindly refund money for all the 3 seats