Aircel Complaints & Reviews

I would like to lodge a complaint based on my bad experience with Aircel. My credit limit is 1500 but my bill is 3071(double of my credit limit). In the bill I see that 2000+ was charged only for data usage @rate of 10Rs/MB after the free limit of 200MB. Meaning I've used 400 MB+ of data. This is absolutely ridiculous because I turn off 3g most of the time to save power. With the proliferation of smart phone now it makes user to pay more especially with post paid. It is the duty of the network operators to notify the usage by some mechanism especially once the free limit is reached. 2000Rs for 200 MB is atrocious, surprising and not acceptable.There should be some rule to make it compulsory for operators to stop charging exorbitant amount without any notification. On top of that my connection was suspended abruptly without any prior notification.I did not pay for the plan and Aircel is not accepting to close the connection(though inactive) without paying the outstanding amount. My actual bill was 4071 of which I have already paid 1000. If they remove at least the data charges i'll pay the balance. Else it has to be sorted out through legally. I cant even port the number. It is my mistake to go for Aircel in spite of my colleagues advise.

Dear Sir, I have been using Aircel services for the past several years and I have even migrated my company accounts to Aircel service. However, in the last few days, I have been extremely disturbed and irritated with Aircel service as I received notifications that Value added services like Glam Diva, Tiny TV, Video talkies have automatically got enabled without my knowledge and the amount has been debited from my account. I neither asked nor subscribed to any of these services. I am also shocked to find out that my requests via SMS to stop these services are also being charged. This is very unprofessional and unbecoming of an institution like Aircel. I never expected a company of Aircel's reputation to resort to such cheap marketing tactics to boost revenues. If these VAS related subscriptions are nor not stopped and if my amount is not refunded, I will have no option but to stop using your services. I will also take this issue to various consumer forums until my grievances are redressed. Please do the needful at the earliest.

Hi, there has been repeated balance deduction from my account. For that i call to customer care. He said some vas service is activated but that was without my intimation. Then he told h is deactivating it. But again rs 60 is cut. And now again rs 50 is cut off as i opened net from my mobile instead of the fact that i have net balance. I am very much unsatisfied with such service...and next time i am going to consumer court if my balance is not given back.

I recharged my 3g plan...only one day its work fine after that my 3g connection converted to 2g from last 1 week..I called lots of time to customer care department but nobody helped me..In fact you guys blocked me and im not able to connect customer care And thier 2g service is pathetic not working... Iam living in delhi but still 3g not working If you guys can't provide 3g network then why the hell you charge for 3g

I HAVE AN AIRCEL NO [protected] & I HAVE ACTIVATE THE DND IN MY NO BUT EVERYDAY A MESSAGE FROM COMPANY SIDE THAT YOU HAVE BEEN SUBSCRIBED TO ETC PLEASE RECHARGE YOUR ACCOUNT TO CONTINUE THIS SERVICE. I JUST ASKING TO THE COMPANY CUSTOMER CARE FOR ABOVE REASON BUT THEY DID NOT RESPOND OR LIKELY TO REFUSE TO LISTEN ANYTHING WHAT I AM SAYING TO . SO LAST TWO MONTH I AM NOT RECHARGE ANY BALANCE IN THIS NO FOR THIS TYPE OF MIS USE & I AM CONTINUE RECHARGE OF DATA PACK. SO I AM REQUEST PLEASE DO NOT DO LIKE THIS FOR ANY CUSTOMER.

Hi, I Am Anudeep, I bought an Aircel SIM on 17/12/2014 from one of the local dealers. Even though I provided all the proofs needed and Paid the SIM cost and well as First recharge amount, my services are not yet activated. Please do the needful. I went to the store each and every day. I am very much dissatisfied with the response. PFB my SIM details. Please do the needful. Mobile No : [protected] SIM No :[protected] Pack Name : SP 10 SL No : 40194 My Local mobile number in case if you want to contact me : [protected].

Hello, Today, on this following number [protected], A VAS "Fun Tv" was activated 21/12/2014 without my consent . for the service 25 rupees was deducted . I already complaint in costomer care for refund .This has happened twice at on the days Dec 23 and two more sevice activated " purana daur" & "Love tips", Total amount of 26 rupees was deducted . I want full refund as I have not used any of the services the balance was deducted for, I want full refund . I would hope for a swift resolution of the issue . Thank You

Hello Sir, My AIRCEL post paid connection number is: [protected]. I have started using aircel network on Sept 2014. and on disconnected 24th oct 2014 since it was not active for past 2 months. Aircel company cut my connection without given information and Message. After 24th OCT upto NOW, the connection isnot exist and i am not be able to use the sim card nor talk to anyone For this reason I lost my Job i m totally dissatisfied for this. Why will I pay after 24th oct 2014. You havenot provided any services and which I was not at all using. They are very irrespossible. Reason for this situation are::- 1st thing is that, I have sent a mail to aircel customer care that please inform me how much net balance is available. So that i will stop using internet. After that they were not able to give information regarding net balance enquiry. That is the reason for my bill amount reached at 800 on 24th OCT 2014. 2nd thing is that my bill limit amount was 700. how it exceed that bill amount and reached at 1538. Before reaching maximum limit amount 700 aircel should inform me. They have not informed anything. they are very irresposible... Thanks Siba

Dear Sir, Recharged [protected] on 19/12/2014 with Rs.399. As per Aircel offer, cashback of Rs.200TT in Main balance should be done. I have not received any cashback till now (22/12/14). when u going to do it Aircel? Also recharge of Rs.449 failed before doing this 399 recharge. 449 recharge is available for chennai users as per aircel online recharge website. then why? Really difficult in using/recharging Aircel new offers and plans. Somedays before recharge 101 is not working, now 449? There is no guarantee in Aircel that the plan we are recharging will succeed. whats going on aircel? Ur customer service is really irritating. They are not giving reply properly. Some people attending 198 CC no. doesnt really knows answers. just answering blah blah. Right Now please give my 200 cashback for 399 recharge.

Dear sir/madam, I want my Indian mobile number working in UAE also because in many places like bank I have this number. But now I have shifted to Dubai and I am not receiving my important messages. Mobile number is +91 [protected] Please resolve this ASAP.

I have got a message from aircel on my number([protected]) on[protected]. regarding data packs.It is that, if you recharge through aircel.com you will get 20% extra data.So i have done a recharge of Rs-48 through aircel.com.I got a message that recharge successful on website.But i didnt get any message.i waited till evening and called customer care on the same.Theri response is "You didnt done any recharge, if so wait for 5 working days to refund the amount and disconnected the call.Here the issue is not Rs-48/- but the behaviour of the executives.Im going to complaint in consumer forum on the same issue

sir, it is to inform you that today dated 21.12.2014 went market for rechage my aircel number [protected]. but by mistake 3g recharge of 697 has been done in wrong number ([protected]). sir it is my humbly request to you retrive that amount from that number. if you see my past recharges i am your regular cusomer . please sir its on you do justice. thank you.. yours Ranjeet prasad dhanbad [protected] [protected]

I RECHARGE MY AIRCEL NO[protected] ON 19/12/2014 - 7 PM / ONLINE RECHARGE RS.453 / AT 9 PM MY BALANCE BECOME 0 / AT 11 PM - 19.12.2014 - COMPLAINT TO 121 / PERSON ATTENTED SAY WAIT FOR 4 HOURS / ON 20.12.2014 - NO RESULT / AGAIN CONTACTED 121 / COMPLAINT LODGED / GOT MESSAGE AT 8.47 AM REFERENCE NO 1-[protected] / TILL NOW NO REPLY FROM YOUR SIDE / KINDLY CLARIFY

i could not get continous flow of internet service, any time, i how ever complained couple of times, i want it to be rectified immediately, i always use internet using mobile so i need to rectified, i also request you to provide separate tower in oft region, so that i wil be useful for oft residents in trichy thank you,

Hi, my name is sarvesh patidar and my aircel No. is [protected]. I had word with your executive on customer care and his behavior was un professional and very rude. His name was martyunjai, he hang up phone twice without listening anything. I was querying abt deduction of amount. Being customer i felt very bad, i hope some action should be taken. Thanks

I RECHARGED MY NO. FOR 1 GB DATA CARD INTERNET PLAN LAST WEEK, WHEREIN I WAS ABLE TO SURF FOR 3-4 DAYS, BUT FROM LAST 6-7 DAYS I AM NOT ABLE TO USE INTERNET AS ITS NOT CONNECTING AND I HAVE ALSO INSTALLED ALL THE GPRS SETTING BEING SEND BY CUSTOMER CARE DEPTT.. KINDLY LOOK INTO THE MATTER . DETAILS NAME;SUSHREE BISWAL PH NO.[protected]

I am Sachin N. my Mobile number is [protected] postpaid connection & using aircel service since last 1 year this is second time that aircel wrongly charged me for unused services i.e VAS / MMS for the month of November 2014. I have already Contacted Customer service centre as well as Aircell galary in Vashi both are helpless as well as useless, they made false commitment & not given me single solution on it. & they told me it takes 7 days to resolve the issue. I never used MMS/VAS services on my mobile services in my whole life span, How can aircel charged me for that, even last time they charged me for Miss Call Alert services which I havent activated. Is this they way you are looting the customer. I am totally unsatisfied with your service.Now aircell also barred my outgoing & incoming calls, Why should I pay for non used services. If my services of calling not activated within 6 hours I will take this issue to Consumer Court. Regards, Sachin N. [protected]

Hi Team, I did recharge for rs.45 but it was not applied in my account so i did request for refund amount. the request ID is 1-[protected] anyone didn't send any response but today i got a message your complaint is resolved but i didn't get refund amount. kindly review and do the needful.

My number [protected] and I am going to port from aircel as soon as possible because whenever I use Internet they cut my balance last time 50rs when I call customer care they tell me that i click on link which is chargeable or regions

I am Unable to make Calls or Receive Call once I reached Electronic City, Bangalore. And Once I left the Area the Signal work just fine as in Making Calls, Receive Calls and Internet. Moreover unable to Browse from my Phone. It has been happening since December. Are the Services not available in this area or the area does not cover your operation??? Hope till problem will be sort out as soon as possible since none of the Other Services Network has problem.