Aircel Complaints & Reviews

i have no network at all in hebbal kempapura. the network is too bugging me and i cant make important calls.. as well as even my frnds who ever use this sim

Dear sir/madam, i purchased aircel sim card in nov. 09. That time i
submit my id proof and address proof to aircel. But after that no
confirmation cal from aircel to me. Today i want to e recharge this
no. from net so i registered online that time after registeration
online on aircel website i found that no. has register to some other
persons name. After that i call to customer care ask them about this
card they told me this no. is activated to some other persons.
Now, my question is where is my document? Or if my document is submitted to aircel then whose going to use that no.? Because may be that person
can mis use of that no. now what should i do? How to approach to
aircel?
Now can you help me out from this? Regards,
Deepak Bagul
[protected]

respected sir,
I,Gita Das,22 years old, has a problem with AIRCEL,when I recharged my balance then after 2 or 3 days I got nil and when I talked with AIRCEL customer care then they replied me that this is happened only for your activation of voice chat but here I did not activated any voice chat.this is happened with me 2 times and his way of talking is not so good.1st time i have recharged 3rd may with rupees 100 but after 2 days my balance have totally nil,2nd june i have recharged with rupees 25 and again today means 3rd june my balance have nil,Why? how many times i will recharge i want my mony back.If my voice chat is really activate then why not happened between 6th may to 30th may.I am totally fade off please help me.
thanking you

I had a balance of Rs.114/- in AIRCEL prepaid connection No.[protected] on 15-18 April, 2010 but I was shocked when first the balance was reduced to 76/- and then to Rs.14/- within two days. A dialer tone service was activated on my connection i.e. AIRCEL Tone, without my consent and I had been robbed of Rs.100/- by the service provider i.e AIRCEL. I tried to resolve the matter at customer care but failed and was compelled to make online complaint @ delhi.[protected]@aircel.in. I have received reply stating that the matter will be resolved with three working days and an amount of Rs.60/- will be credited to my account. But nothing has been done till date.
I shall be obliged for getting my hard earned money credited back to my prepaid connection.
Thanks
Anil Sehgal

to block this no or giving me person name and address

sir this per was rugularly call me and abusing my family so kindly grant me person detail and address the mobile no is [protected] & [protected].

i am thiking i am getting this call thru my relatives only.

kinldy please send us the details. i have already made a police complaint aginst this but still they have not yet taken any kind of action.

Dear Sir,

My name is Santosh Kumar and I have small business{tea shop} in Avadi location and I daily use to read Rajasthan Patrika Newspaper and I saw a AD on 12th Feb 2010 in classified coloum that if you have space to establish Aircel company tower, we will offer you 5 lakh cash and 25 thousand immediate cash and full time employment for the same tower. I had called the given number [protected]/[protected], Miss Reshmi picked the call and said offer is limited and pay us small amount as 6000 and she given the account number of PNB [protected]. I had paid the amount and from that time itself all the numbers are switched off and not reachable. Next day I went I went to bank and cross checked with the account number and account holder name is Vipin Kumar, A4/64,Rajveer colony,Ghorli,New Delhi-110096.

My name is Santosh Kumar, Address : Gajalakshmi fast food,No.3,Gandhi road,IAF Mittanamalli,Avadi,Chennai-600055, Contact Number : [protected], Please help me in this regard and justified, becuase of this ad so many Indians are suffered.................

i have taken theprepaid services of aircel against my mobile number [protected], while enquiring about a debit of Rs 30 from the recharge amount,i was told that i have opted for a voice chat services, and on detailed enquiry, i came to know that this is the service for lovers/ i requested them to stop this onesided activated service, which i have not used even once, but it was not of any avail, i am being repeatedly debited rs 30 from the recharge value, i have repeatedly demanded that the service which i never use should be immediately discontinued with reversal of debit, which the company has not bothered to act till date
ramesh kumar sapru
c-130 saraswatikunj gp housing socieity
plot no 25 patpargunj delhi

sir,
i have a suitable land for the tower installation, and i have booked it for your company's tower on saturday with 9000/- , but today one of your representative say's that the booking code they give me is not matching so your Engineers can't come here and i have to submit rs. 7000/- more.
Sir plz help me out from this problem i'll be thankful to you.


My Name - Mayank Bahukhandi
Mob. - [protected]
Add.
Vill. sattichaur
p/o - Nimbuchaur {kotdwara}
Dist - pauri gharwal {uttranchal}
Email id - [protected]@gmail.com

Hi,

I am a so called a privilege customer to Aircel as i have been paying not less than[protected] rs every month @ times 4000 too.But have always faced a problem. I am someone who travels across India very frequently, wherein, there are times when there are possibilities i cross my due date but make sure the payment is made as i must be connected 24 hrs and my business runs in it.Have been using this number for almost 3 years or so.Had informed the Team Leader Mr Hari of my problem and issue about my lines getting disconnected just abruptly every now and then and for which he was kind enough to promise and ensure never to barr my lines again, But never has that promise kept. I have been facing this problem every month. I am pissed off with what recently i have faced and i need a compensation.
1) NIght at 9.00 Pm both incoming and out going goes off.
2)Calling the customer care we need to wait for half an hour, until some1 picks up the call and says that the lines would be released in 1 hour.So i wait.
3) after 2 hours i call the customer care again and wait for half an hour for them to pick up until one guy pops. He says sorry about the last guy making a mistake of saying it would be released, as it would not be possible from our side. He asks me to mail to talktoaircel if i would need to have it released immediately. So i trust him and send a mail, to desperately have my lines released. No reply. Not sure if i am wasting time typing this complaint too.Anyways. So i call the customer care and the officer as usual picks the call after half an hour and i ask him that the site is a national forum site is it ok. He says yes that where i can have my solution if i need it with imm effect.
4) No response, so i again wait for half an hour for another customer care officer and tell him everything for which he says tomorrow surely on priority by 10.00 he would have it released after a long conversation of almost an hour he takes my alternative numbers and says someone will call my alternative number and confirm of the release of the lines @ 10.00 AM sharp.
5)No body calls, so i call another Team Leader Mr VTL who tells me that i must make my payment. So i make my payment in the morning itself. He says in 1 hour it will be released now. I wait for 2 hours and again ask for Mr VTL ,a girl called Ms Nirmala picks up the call and says you have no option other than to wait for the lines to get released. So i tell her to connect to Mr VTL, she says he is on the other call. So i say i shall wait. She says he is not willing to talk. So i say i am not willing to keep the phone unless i get a solution now. She says it would get released in half an hour now.
6)Now again after 1 hour i call and get the customer care as usual after half an hour they pick up the call. The guy pleads sorry and apologies for whatever happened and for all that his colleague said and says please sir, wait for a another 2 hours and would have it released.

I had no choice and i had to wait.I have lost around 13.8 lac of business.

I want a compensation.

If this forum is true please call me for any further clarifications @[protected]. I have recorded every conversation with them.

Thanks

I applied for a corporate postpaid connection from aircel 7 days ago, still the line has not started. First of all they give all sorts of offer exclusive for your firm and their representative will be so nice - but only till you fill the form. Expert in giving misleading and incomplete information. Even their trained representatives are not aware of the complete set of documents which are required.Then they will not attend or return your calls. It has been 7 days still they are not able to complete the verification. When reputed companies have done a thorough verification and you are issuing a corporate connection, specially to the employees of a particular company, that too to a person who is already using a different product of the same vendor (aircel) for the past few months, i cant understand what is taking so much time. As a responsible citizen I understand the security matters and is ready to cooperate but till when? how many days are required for a verification? This is a upcoming brand in western india, if the customer service remains the same, it will soon loose it developing reputation. A request to the aircel authorities to please give extra care in training representatives who make or break the reputation of the company

Aircel's Website: http://www.aircelcargopackersmovers.com/

Hi,

We saw Aircel Packer's ad in one of the local magazine and called him to shift a bike from Gurgaon to Pune. We spoke to the person Manjeet and fixed on a price Rs 2100 as the total cost including EVERYTHING. First they said that their person will collect the bike immediately as he is in the same area and will send us the receipt later as he didn't have the receipt book then. It sounded fishy and I insisted to take the bike only after the receipt book.

Anyhow, the person SANDEEP came to collect the bike and started asking for Rs 2600 after adding the service taxes. We told him that we have already spoken to Manjeet and have fixed a price of Rs 2100 and we wont pay a penny extra. After some argument for sometime, he agreed to take 2100 and took the bike.

The bike did reach Pune within the given time, however the problem started now. Their local delivery person called at 10:30 at night and told that we will need to collect the bike from chakan which is far away from our house. They refused to deliver the bike at home. When my parents reached their office to collect the bike, the local guy said that we need to pay 500 extra otherwise they will take the bike to mumbai and will charge Rs 200 per day for storing the bike in their office. I called Sandeep back and he started abusing and threatening that you wont even get a tyre of the bike etc.

We finally had no choice but to pay them Rs 500 and collect the bike from a center far away from our home. This company and the pple here are really pathetic. When you speak to them before sending the consignment, they will be sweet to you and then they show their true colors.

I have no worries about Rs 500. Its a small amount. I'm concerned about their behavior and the tension they caused.

Totally pathetic and illiterate staff. I strongly suggest you not to use their service. There are 100's of other packers and movers in the city. Even of others take lil bit extra money, at least there will be peace of mind.

Hi,

I am using the Aircel prepaid connection since November 2009 and I always used to keep minimum balance in the account. In the month of April, my outgoing services were barred.I had to call the customer service number atleast 4-5 times as everytime the customer service executive used to put my call on hold and never come back. I spoke with 2-3 supervisors and they told me that my services are barred becaude of an undefined Technical issue and will take 24hrs to be rectified. I waited for almost 2 days (with continuous follow up with the customer service department) but still my services were not activated. On the 3rd day, one supervisor asked me to recharge the account & then it would be fine. Finally on the 5th day my outgoing services were activated.

Yesterday, 18th May 2010, my services were again barred (Error Message: The outgoing facility on this number is currently not avaialable , Please dial 121 for assistance) I have called the customer service deaprtment but got "NO ASSISTANCE" from them. An executive named Vineet , refused to provide me his complete name and hung up the call when I asked for the supervisor's assistance.

Till today I have got no response. I just have the complaint refrence number : SR: 1-[protected] according to which my services would be activated by tommorow ie 20th May 2010.

It was an inconvience and every time calling the customer service deaprtment is a real pain (as I never got any help).

I would request you to please take an action on the urgent basis.

Thanks
Manisha
[protected]

Hello Sir I have taken Aircel card 2-3 months back but I have not used. So when I used my card it shows network signal means it has disconnected. Please activate my number and my mobile no is [protected]
SIM No: -[protected] .

Hi,

I am Aircel's privilege customer making a payment of not less than[protected] rs every month.I have been using this number for almost 3 plus years. I am mostly out of station and at times would not be able to make the payment on time. I have spoken to the aircel people and the senior officials that i would like someone to call up and have it collected and have informed that even if someone may not be able to come i would some how make the payment as my business is mostly over the phone and i must be connected to my customers round the clock. I have clearly mentioned Aircel customer care and the senior officials not to disconnect or barr my lines at any cause. Although i have informed this several million times, i have always found myself lost having my lines barred in the middle of nowhere. Yes, i have now taken an alternative number from vodafone. But why is this not reaching the Aircel heads and why do they not become professional in handling the customers. Now my lines are barred both incoming and outgoing. The customer care guy who picked up the call said he would clear the lines in an hour. The second time i call the cus care waiting for half an hour 1 guy picks up and asks me to mail here, if i want it connected immediately. Can somebody have this problem solved. Why does the Aircel treat its privileged customers who have been loyal for years like this. I am having now my alternate vodafone number given to all my customers as i am not able to withstand this service for years informing the customer care executives and the higher officials not to barr my lines @ any cause. All of a sudden when im out of station, fine morning my signals are ripped and both my incoming and outgoing are gone. It is my request not to take the customers for a ride.
Now is some gonna help me immediately???..My number is[protected]

NAME:RAJESH.V
MOBILE NUMBER: [protected](AIRCEL)


Dear sir, this is RAJESH from puducherry using aircel(prepaid) network for my communication purpose... aircel takes rs.30 from my account balance on the day between 3_april_2010 and 4_april_2010.(i didn't activated any value added services on that time , even i didn't make a call during that time..)


i make a call to aircel customer care and register a complaint on 4_april_2010.. but they didn't responding well and not refund my money back yet today....
I kindly requesting you to take an action on this issue and please solve my problem sir...

thanking you .. RAJESH

i am satender, living at haryana. a company calling themself as aircel tower ltd. has told me to deposit the money 3250 first then 5150/- and then he told me to deposit 16000/- for the aircel tower. unks kehna hai ki wo aircel k tower apki khaali jameen par lagwaenge. par ye sab paisa jama karne k baad unka phone no. ab band arha hai. unka number hai [protected], [protected].
ye company frod hai aur inhone ek account no. bhi diya tha jo icici bank ka hai. the account no. is[protected] mr. sushil kumar k naam ka hai....
mei ye complaint karna chahta hu ki inke khilaaf jald action liya jaye. dhokadadi k case mein ye doshi hai aur logo ka paisa marte hain....

This is to inform you that i had purchased an aircel
sim card number [protected] from you on 7th april 2010 and submitted my
documents [photograph and licence xerox].

I inserted sim card in my mobile on 27th april 2010 to do 123 but
error message was sim card registration failed, so as you you informed
me i went to tilak road coco store, to get the sim replaced at 2.00 pm
and i showed my identity as my licence copy and submitted xerox of it.

I met yasin jamadar there and he told me that my no. [protected] is
active and it is from 23rd jan 2010, and sim replaced on the same day.
He also told me that you made calls from this number , so i called on
[protected] and i found the number to be working and it got connected,
i asked him that sir the number you are using is it yours , he said
who are you, i told him that this number belongs to me and for this
number [protected] my documents are uploaded and submitted, he said do
what ever you want to do , you dont know where i work and for whom, i
immediately disconnected the call.

I informed the same to yasin at the store but he was continuosly going
behind the counter in the room and made conversations over the phone.

How is is possible that 1 number gets activated 2 times and on which
my documents are submitted.

[protected] this number is activated from 23rd jan 2010 as system
showed at your coco store at tilak road, on 7th april 2010 it is
activated again but being used by someone else on my identity.

I want to know who is the person using my number, my identity was
misused from 7th april to 27th of april 2010,which is a crime and
unlawful act and i can sue aircel under this act and also go to
consumer court, i want to know how this can happen .

My identity, Tejas Babulal jain is misused and want to know as it is
compulsory for me to inform pune crime branch about this incidence.

The person who was using my no might have used it for some unlawful
practice or act, or also might be from some terrorist group or banned
groups by indian government.

I kept reminding aircel ZBM Viraj Jaiswal regularly vai distributor , but things turned futile when after 15 days he said mail to customer care head Bharti.

I mail to nodal office but no reply till now.

I mail to appellet officer manoj bajpai but no reply .

Instead of helping me out this company officials are fooling around and not taking the matter seriously.

Please help me to teach lesson to company that customer is also great , and stop fooling with them.

For any further details mail me on [protected]@gmail.com and my mobile no is [protected]

Thanks
Regards
Tejas jain

I lost my mobile yesterday night, so kindly deactivate my mobile number

my aircell mobile no:[protected]
zone: chennai

This is to apprise you that “DND” service has been activated on my Aircel mobile number ([protected]) from 22nd Feb 2010. But still messages are landing on my number. I have got fed up of it, I cannot bear it anymore. So please take a strict action against it otherwise I will go to consumer forum for the same.

I have purchased fresh recharge voucher of AIRCEL & onerasing the cover found 16 digit no [protected], which is not accepted by the provider.
I think I have been cheated.
Jyotsna
e-mail : [protected]@yahoo.com