Airlink.in Complaints & Reviews

I have taken internet service of airlink but it is not working .
only one day in a weak it is working and due to that i have many loss in my business.
Local service provider are talking very rudely with me and not doing any thing.
Local person has not visit my place even after complain of many times.
If you are not able to provide internet service then tell us frankly so that we can stop your service and give me Refund of it.

I request. You. Iwas take your conection date 30/08/2016my crf no.125364my clint id.[protected] when iwas taking conection at that time your. Sales talk me rtouter free. Than he say it is on deposit. Italk him today so he tell me you come office &fill up form than router is come so i have no time to come your office so pl. Domhelp me. My pasword pravi28

Hi sir.,
I m maulik kathiriya.
I have airlink internet connection and this time 15 days allready stop...and i allready complain 4 time and company has automatic solve this complain..plz sir help me
My mo. No. [protected]

User id shabbir_ab 29 .6.2016 se apka internet conection bandh hai aur apke waha se koi bhi technician ny ata hai aur na hi koi complain followup hota hai aur customer care mein call karne per sahi jawab bahi milta hai aur yeh problem hamesha ka hai agar apko net conecting problem ko solve nahi karna ho to pls ap apna line nikalwa lijiye aur mujhe mere rupyee refund chahiye ab mein apki service se bezar ho gaya ho

Sir I am Rakesh Shah my user ID Rakesh_shah1964.again my connection is failed. In spite of several complain proper solution not done I want to talk to higher authority about my problem no body gives me any no.to talk to higher authority. Very bad services and no willingness to solve the problem of customer.daily connection failed problem arises.so I request you pl.cancelled my connection and back my subscription my mobile no [protected]

I have made a complain on 18.6.2016 and was given the above complain number. After 5 days also the complain was open saying will be solved in tip priority...
Then later on 7-8 days I found that the complain was closed but no one visited my place e to solve and internet was not working properly. Network was coming and going . When called again was asked to wait for 15mins and later told that my connection is proper so cannot lodge a complaint . But on repeatedly saying that the error of timed out and no connection is coming I was always told to unplug the router and plug back. As if that's the only work left for us when. Asked to send a. Engineer I was flatly refused and was laughed on. After raising my voice on phone and asking to talk to the area I charge finally the complain was reopened
I don't know when will it be finally be solved and I could use the net. I am suffering heavily because of non connectivity .this connection is in office and I hope the company understands that I haven't taken this connection for playing games and downloading videos when free. Please look into the matter and do needful.

I was having airlink connection yesterday June 24, 2016 at 4 PM. It was not working from 5PM to 10PM. I have registered a complain. It was not resolved but stilll suddenly started working. Then on June 25, 2016 it was working from 9 AM to 10AM. Then there was power cut at my home due to which I was not able to connect to internet. Power came back at 11:30. I connected airlink, it was connected for 2 minutes and then I am not able to connect to the internet. They have again registered a complain. I noticed that when all people starts using internet from our society, it stopped working. All are having different subscription for airlink still it is affecting their connection. Why? Please resolve my issue or else I will prefer another ISP. In that case, I will ask to refund my money.

Sir i was haresh from your net service.. we connect to airlink last year with 16 month plan .. which priced to us 6750.. from last 8 month i m sufferd from bed wifi network . i complaint many time via phon but no any respose i got form your menegment.. now i am complainting you last tym.. for this.. othr wise i complaint to trai.. ..
veerbhadra creation
E-16 NEW T . T. MARKET
RING ROAD SURAT
[protected]

I have purchased 50MBPS plan and airlink is giving 1 to 2 MBPS speed and when ever I want to file complaint they are demanding windows pc to file the complaint but I haven't windows pc. So they are not filing my complaint and not giving proper response. And when ever I am calling to correct my speed they always telling me guys are working on your link. I am hearing this words since last 2 month. Airlink customer care number is [protected].

From the last 8 months its working properly. But wen i changed my plan at 29.3.16 from that day my internet is not working and company's employ is not answering me properly 4 days went but still i am suffering from that internet issue. How can i will get the soluction. Daily in the early morning internet cant able to acces till 1pm. Pls reply me soon. My contact : [protected]

We are using AIRLINK (Internet service) in this area. They take advance payment. We do not receive their service almost everyday. When we call customer care they talk rudely moreover no body receives our call at surat office (including nodal and apparel officer). When we ask for re embessment they say our internet was working and they refuses to give extra days. We want some help or else please help us to get our money back

This is to inform u that I have contineuosly Net Connect probem since last 30 days. I have to call ur complaints number continue 2 times in a day for Disconnect of Net. But every time they give me same ans that "Some Technicle Problem". They also dont register my complaint. So kindly request to You solve this matter within 2 days & give me proper reply.Otherwise take some serious legal step against Company.
Hope u get it & attend as soon as possible.

Dear Sir,

I am Using this Connection from last 11 Months Several times Complaints for Speed, Connectivity but Without Engineer Visited at Office call has been closed.

My Latest Compliant No :[protected]
Error 691. Not able to Connect Internet.
Executive Reply : Engineer will Visit within 5 Days.

I call for call center they 17-1 -15 but they said to check ur router and all, i did same but no fault found then i call on 19-1-15 and have register compalint on 19-1-150 no[protected] till today it not resolved, i purchaed unlimited account so this will create loss of days, what i have to do?

I m from Surat. My Internet is not working in so many days... I try so many times to Airlink customer care . But Not properly Answer provide to me.

I have purchased broadband connection from airlink communication pvt ltd 6 Days ago. I wanted to use my own router & not the router of Company, so I took the connection thatway. Executive has promised me for broadband connection but he gave me wireless connection. My connection started on 23 dec 2015 morning & all was going well till evening when my Connection Disconnected for first time. I Complained them & resolved it in 2 hours. But Again After One Day it disconnected & I Complained & it started Again . When it happened the third time I strictly told them I want my refund & I don't want their connection at all. They Promised me it would not Happen the next time. When it Happened the Fourth time in 6 Days I & when I complained them They told me that there is a problem in my router. I told them that I already have a You Broadband Connection ( Consumer id : 990273 ) currently connected which I would connect now & keep it connected for the Whole day & keep Airlink's Connection Connected in PC the Whole Day. I did This & Neither Airlink nor the You Broadband Connection Through Router Disconnected the Whole day. I told them the Thing & told them Their is no problem in router & I was that time currently connected to You Broadband's Connection. They told me to install ammyadmin software & they even checked through it that I was connected through the same router to You Brroadband but at that time also they were not able to connect me to airlink through that router. They just want to put the blame on others & Sell Their Own Company's Router. The Number was also not Toll Free which was given to me[protected] & as per TRAI Guidelines the Company Should Give a Toll Free Number to Customer. They wasted a lot of my money & time & last day the total of all calls I did was more than 60 minutes where they used my PC through ammyadmin software & kept me on hold several times & finally Registered my Complain after 1 Hour of Calls. Also As per TRAI Regulation if a customer is not Satisfied with Resolution of Customer Complains, They must provide the facility of complaining to their superior authority which is nodal officer. I told them several times that I want to their Superior Authority or atleast give me his number or email id but they did not provide. Also on their Official Website Only Name but no phone number & E-mail of same is given which is again violative to TRAI Guidelines. This is the worst service & consumer grievence handling I have ever seen. If I don't get a permanent solution of my problem & if they believe in making fake claims o[censored]nlimited Data Connection & Disconnect it every second day & annoy the customers indirectly, I would Lodge a complain with TRAI as well Consumer Courts to get my Refund as well as levy Penalty on Airlink for all the suffer they cause to their customer, all guidelines which they violate and non-acceptable business practices they follow to sell Company's Router. Now I do not want connection at all if it disconnect every second day & they cannot let me use my own Wifi Router which is very well working with other Similar Broadband Service Provider (You Broadband).I want refund.

In daytime upload speed is too low to do work.. hope you wl check out this soon.. reply asap address : b18, ashok vatika, vedroad, katargam, surat-395004 contact :[protected]

Have selected a 2mpbs plan for 16 month at 4750/- rs and we have given cheque to person name chirag bhai from airlink. We given him cheque in the name of airlink and after 2 months he come to us and told us that he lost cheque so please make another cheque. We know mr chirag from last 4 years so we made a trust and give him another cheque but old cheque and new cheque both cheque passed. We saw our bank statment and called mr chirag but he is not giving proper answer. And we not getting proper cowe nnection from last 2 months. We complained many times in compony and mr chirag also but not getting result. We want our money back and we dont want airlink connection no more.

Client no : aakashu I Have Taken a plan of 4mbps unlimeted usage plan for 8 months from which the first month i got only 1 mbps speed thay said the reason is fiber cut and now again in last month the same issue repeats so from 8 months i got a proper plan of only 6 months.They Say that problem will persist till a month they cannot do anything then why do they issue such plan if they cannot provide such facility

I am using internet connection of airlink pvt ltd i have have particular internet speed plan of 600 kbps 9am to9pm and 2mbps 9pm to 9 am now 15/08/2015 i dont receive speed of even surfing i called to airlink customer care but this is problems of all the customer and we cant take complain resolution i need-requesting for taking complaint atleast and work on it to provide me iinternet speed according plan airlink customer id -ghan0779v airlink service provider contact number-[protected] consumer contact number -[protected]