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Airlink.in Complaints & Reviews

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Updated: Jul 30, 2022
Complaints 234
Resolved
9
Unresolved
225
Bad 😕 It seems that Airlink.in has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Airlink.in reviews & complaints page 6

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N
neelkanthrathod
May 4, 2020
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Address: B-204 SHIV CHHATRA RESIDENCY PAL SURAT-394510
Website: net not working

From tommorow onwards there is a problem in network connection in our area
May 04, 2020
Updated by neelkanthrathod network problem
May 04, 2020
Updated by neelkanthrathod urgent
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    G
    Ghata Kothari
    May 2, 2020
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    I would like to know by when can the wifi connection issue be resolved !? As it's not working since last 2 days and the whole building is facing the same issue . Resolve the issue ASAP.
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      M
      MohsinZB
      Apr 30, 2020
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      Broadband not working since 10 days. Nobody responding to complains too.
      Due to this our office and school work is getting hindered.
      Did complain on airlink help line +[protected] and[protected]. But no body picks up

      Also after of recharge of 1yr then haven't given me grace 6 months as written in the recharge bill too.
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        H
        Honey srivastav
        Apr 25, 2020
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        Address: Jash laxmi complex, adajan, Surat.

        The wifi is not working since past one month, the working staff never responds, they charged me for a year and now you aren’t providing any service i feel like you are just cheating your customer regarding providing the internet and i work from home and i can’t take any online class from home and that is affecting my salary, will they pay for it, huh? I want my money back, it’s enough!!!
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          M
          Mitul Kinariwala
          Apr 24, 2020
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          Internet is not working. This is not the first time, the same thing happens once in every week and the connectivity stays out of service for 2-3 days minimum out of 7days a week. Lots of time we have complained about the same thing, not only this is the issue of 1 person we have 5 connection in same society each time all o[censored]s have to complaint but no immediate resolution is done. And 24hours toll free number goes out of service after 8:30 pm which is marked innumerable number of times. This type of service seems to very unprofessional and customer satisfaction is getting low day by day. We would not at all suggest airlink to other friends and relatives for giving such unsatisfactory services.
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            N
            Nuaim
            Apr 22, 2020
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            Userid: usmansavai
            Mo.no. [protected]

            Sir, I complaint to my WiFi is not working for few days.
            I request you to please repair my WiFi as soon as possible.
            At this time online lectures, meetings etc. is very important to me so please repair my WiFi.
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              M
              Manishb111
              from Khanna, Punjab
              Apr 12, 2020
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              complaint regarding network issue (not responding)

              Address: 1-2, First floor, Annpurna Shopping Center, Opp. Dhanmora Complex, Adajan patia, Surat- 395009, India

              Dear respected,
              I am suffer for network issue (No network) since last five days (7th april 2020) i call many time but company not responding i also registered complain on massage complain no. And whats app complain no. But still i am not getting any revert and satisfaction. Even the mail to the respective nodal officer and support team still they also not responding.
              I requested to consumer forum have take corrective action...
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              D
              DAIZY SHAH
              Feb 29, 2020
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              Address: Surat, Surat, Gujarat

              Wifi is not working since yesterday. This is not the first time, this is happening every week. Wifi is out of service for 2-3 days minimum out of 7 every week. How many times i have to complain. At the time of taking money from us you people don't waste a single minute. And not giving service though. This seems very unprofessional and hectic for us.
              View replies
              I am living in surat i am using airlink internet service provider not respnce and not service last one week net not working last Friday daily call company and he told today or tomorrow but not provide service my mo is [protected] my user I'd is Nainesh I am living surat Rander road so please help
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                M
                modiprashant31
                Feb 13, 2020
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                Address: Vandan Appartment, bhatar Road, 395017

                Still passed 3 day not any response from airlink company... internet not work...
                now a days all work doing with internet without internet not any work complete.
                everytime that problem occurs with me...
                internet not work and complain it that solution is given by company about 7 days aprroximte.
                plz any action on that company then taken it.
                +1 photos
                Feb 17, 2020
                Updated by modiprashant31                 1 week ho gya lekin abhi tak net chalu nai hua...
                plz ku6 solution dijiye is case ne ab kya karu.?
                View replies
                Worst service ever, we have to call at surat centre for service, very rude and misbehaving staff, always reply that on urgent basis we have to send engineer but till date no response, very irresponsible staff and all
                never buy airlink net .
                Give 0 star
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                  D
                  divyesh bhadani
                  Jan 24, 2020
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                  Address: Katargam,surat,Gujarat, Surat, Gujarat, 395004
                  Website: Airlink

                  Hello
                  I divyesh user of airlink
                  My customer id is dbhadani46.
                  I am complaining since last 15 days but no one is replying i have also complain in whatsapp but no one is giving proper answer.
                  500 employee pick up my phone and said the company is closed.
                  Now i have only one choice of complaining in legal way. Reply me as soon as possible otherwise i will complain against your company in court.
                  View replies
                  Every, Alternate weekend internet Shutdown. This is my complaint id : [protected]. Customer care division answer very rudely. Please take this complaints in a serious note.
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                    R
                    Rumman Ansari
                    Jan 20, 2020
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                    Address: Harinagar Amber Colony, Udhna, Surat., Surat, Gujarat, 394210

                    Airlink user id: rahil1234

                    As per the trai the complaint must be solved in 3 working days and i had lodged complaint on call last week and since then i am not able to use the internet, i have been told the issue will be solved in 3 working days and it still is unrecognized. Nobody is picking up the complaint call line and its always switch off.

                    I have paid for 1 year plan and i can not take advantage of what i have paid. I am having trouble doing my work its a mental torture.
                    Thank you.

                    Rumman ansari.
                    View replies
                    Net close...5, 6 day..continusiouslly stop net...so problem sopve and net start...pllzzz...net working very slow...so solve your net proboem...net start today...okk
                    Reply
                    Company mentioned conatact details it is wrong all...
                    sabhi no. pe call kiya wrong no. bolke call disconnect kar dete he...

                    ID: prashant1356
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                      H
                      hiyaapahal
                      Jan 8, 2020
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                      Address: SOHAM Bungalow, Shreenathji Society, Ghod Dod Road, Surat, Gujarat, 395007

                      User name : hiyaapahal is not working.

                      Vikram pankajbhai patel
                      "soham" bungalow,
                      Shreenathji society,
                      Besides automotive garage,
                      Besides shaury apartment,
                      Opp.. Joggers track,
                      Union square lane,
                      Ghod dod road,
                      Surat. - 395007.

                      Vikrambhai : [protected].

                      [protected] date se complain di hui he. Sms se / whatsapp se / phone call se. Har bar yahi btaya jata he 2 din ke andar technician aayega or solve kar dega. Har dusre - tisre din complain deni padti he. Lekin koi aata nahi he. Aapki complain registered he sirf yahi khete rehte he. Ye solve hoga ke nahi. Nahi to ham dusri company ka net le lete he. Answer me..
                      View replies
                      User ID: sahilsonu
                      My connection is off.i m complaint many times for your customer care but not solved the problem.after fev day's on connection is off, plz do something regarding your service.enough is enough.
                      Reply
                      Dear Team,

                      my internet is not working since 28th jan 2020, i am calling in airlink office at 5 to 6 time in single day, but no one giving proper answer.

                      Also company engineer not coming at my house for query resolution.

                      in our society 8 to 10 network connection are not working.
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                        Y
                        Yusuf Palitanwalaa
                        Jan 6, 2020
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                        Address: 15 Dhamanwala Complex, Opp Babtliboi, GIDC Pandesara., GIDC PANDESARA, Surat, Gujarat, 394221

                        Once they gave a package. They are lease bother for services as our whole commercial building is facing a problem from last 15 days without internet. Our business is in problem as we are facing a big loss without online business. Customer care people dont have knowledge and they have only one answer that after 2 days if will start there is a problem in the cable system. Still complaining from last 15 days it has not resolved please take some necessary actions and do needful for our refund.
                        View replies
                        My network was close past 22 days and may i register complaint 10 or more times but not solving my problem
                        Very bad and poor staff
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                        Bad network issue.. Airlink engineering not support to customer... Bad behaviour to customer..
                        Reply
                        I complain so many times they not solving problenm ist day they promise 24 hour now they are delay my complain no response rudly talking very bad staff no training about customer handaling
                        complain no is [protected]
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                          R
                          Rohan kelawala
                          from Ahmedabad, Gujarat
                          Dec 29, 2019
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                          Address: 33-34, Kailash Nagar Society, Nr. Prime arcade, Adajan, Surat, 395009

                          Poor service and regular disconnectivity is the identity of this company. Every now and then they disconnect the internet and again restart it after 3 days. Poorest service and worst customer service support. Always complaining about it. Toi many losses faced near about 5 lakh because of loss of net connection. List of complaints attached. Even paid in advance why we need to face such poor service and even losses because of loss of internet for 3 days in a week. I want compensation and regular internet service.
                          +1 photos
                          View replies
                          Dear sir
                          Last 20 din se Mera internet bandh he or mene already Surat office me 5 bar Jake Aya hu phir bhi koi response nhi
                          I request you kindly solve this issues otherwise i complain legal notice to my physical haresment
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                            R
                            [email protected]
                            from Surat, Gujarat
                            Dec 16, 2019
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                            Address: D-215, Yash Plaza, Opp. Dhana Mill, Varachha Road, surat-, , Gujarat, India, Surat, Gujarat, 395006

                            If the modification of our apartment is to fit the cable according to the new apartment rule, all cable wires will be cut off in just two days, so please request action as soon as possible.

                            Name shailesh m thakkar
                            Mobile no [protected]
                            Email renish. [protected]@yahoo.com
                            User name smthakkar1
                            Address d-215, yash plaza, opp. Dhana mill, varachha road, surat-,,
                            Gujarat, india
                            View replies
                            Dear sir my complaint after 7 days not solve, everytime customer care excutive same answer your complain solve in 48 hours, if not solve my complain by you tomorrow please my 7 months unuse refund me because many many time internet stop in last 1 year and not solve timely, every complain report i have, if you wish i will sent a report you by email
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                              D
                              Dhaval n. Trivedi
                              from Mumbai, Maharashtra
                              Nov 21, 2019
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                              Address: Udhna, Surat, Gujarat

                              Hi. My name dhaval trivedi from surat gujarat. I am airlink broadband internet service customer for last 5 or 6 years. My airlink broadband customers id mnt91271. My conection not worked last 7 days. I complain 14 november 2019. My complain no. [protected]. I complain every day but customers care says your complain is register. And solve. But my complain is 7 days but company not solved my complain. So i request you action this company. Many customers have this type of problem. Thank u sir.
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                                S
                                sp12singh
                                from Mumbai, Maharashtra
                                Nov 15, 2019
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                                Address: 102,Sai Prabhu Complex, Udhna Main Road, Near Satya Nagar BRTS,, Surat, Gujarat, 394210

                                Never recommending to opt airlink, worst or more than worst service provider.. Pathetic staff, my internet connection is not working since 1month lots of complaints i have made but they ar i do not resolving and always replying that in 1 or 2 days they will resolve. Ghatia and cheap quality staff even they are illiterate simple and don't know how to talk to any customer
                                View replies
                                Dear Sir/Mam please complaint here against any internet service provider
                                Government website link => pgportal.gov.in

                                => Click here to sign up => pgportal.gov.in

                                => After Register Your Account and Login your Account

                                => Lodge Public Grievance

                                => click on I agree that my grievance does not fall in any of the above listed categories

                                => Please select a Ministry/Department/State Government => Telecommunication

                                => select main category broadband related

                                => if no isp found in service provider list. change main category to others

                                => Description

                                => security code

                                => submit
                                Reply
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                                  B
                                  Brijesh Kevadiya
                                  from Ahmedabad, Gujarat
                                  Oct 27, 2019
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                                  Address: 395010

                                  I have complai t to airlink for not working of internet on around 24-25 october 2019 and id was [protected] and they and with in 2 day the problem was solve. But now a day still internet. Not working and i made compleint they ans within day the problem was solve the give me the not the solutuon and todays id was [protected]
                                  So i want proper solution theya are tacken full money but not give proper service and always in week 1 day the intermet was off and the not erc the call and when i call them the cut when i am make the complaint they are not listen even my full problem and cut the phone call
                                  View replies
                                  User id : Vishal 27
                                  Internet connection not working
                                  last 3 days but nobody come to check please sole this problem
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                                    H
                                    henali moradia
                                    from Surat, Gujarat
                                    Oct 19, 2019
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                                    Address: 201,yogeshwar appartment, vinay nagar, udhana - surat, Surat, Gujarat, 394210

                                    I have registered my complain before 7days, still no one come and solve my issue, when m remind my complain then always i get ans ur complain already registered he, if its registered then y u r not solved, i[censored] dont want to solve my problem give refund. Before 15 days these service is not working for 13days, after that it will resove when m go office and complain strickly, but these time no one ans us.
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                                      N
                                      Niraj2001
                                      from Mumbai, Maharashtra
                                      Oct 18, 2019
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                                      Address: 87 Yamuna kunj soc near rachana soc kapodra char rasta(L.H road ). Surat -06, Surat, Gujarat, 395006

                                      Hello
                                      Dear sir i make request to you i need to solve my ethernet cable connector problem solved asap bcz still after one month i already given request to you you not might be able to give your costumers services and that's why my business is still remaining
                                      Plz take this notice suriously and do it fast as soon as possible this kind problem solve.
                                      View replies
                                      Dear Sir/Mam please complaint here against any internet service provider
                                      Government website link => pgportal.gov.in

                                      => Click here to sign up => pgportal.gov.in

                                      => After Register Your Account and Login your Account

                                      => Lodge Public Grievance

                                      => click on I agree that my grievance does not fall in any of the above listed categories

                                      => Concerned authority of grievance

                                      => click on Central Government

                                      =>select Ministry/Department => Telecommunication

                                      => Description

                                      => security code

                                      => submit
                                      Reply
                                      My User I'd is gautamkoth .
                                      My internet connection not working since 15 days . I completed many times on your landline [protected] and your mobile [protected]
                                      But no action taken yet. I am fed up with this type of worst service. Kindly take action as soon as possible.
                                      Reply
                                      Connectivity is not there since 25th of November..

                                      I've complaint on customer care as well as on whatsapp the problem remain same...
                                      On every call they are on 3 days or 2 days your problem May solved...

                                      Please please solve this...
                                      Reply
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