Airlink.in Complaints & Reviews

Hello,
I am from surat. I am using airlink from last 5 year at my home and my factory. But you service is becoming to bad day by day. I am travelling allround so i have install camera in my factory. But from last 2 month your wifi is not working. I have complain about that but no one is coming to solve the problem.in future i will not suggest any one go with your plan.

My internet is not working from last 20 days i have complain many time but not getting any response plzz help me out otherwise i will change this internet connection and need good service

No enternet

No connectivity since 13.06.2020

The problem has been not solved yet

User i'd japatel304
Mobile no [protected]

No internet connectivity since 13/06/2020
Registered complaint via whatsapp number on same day but still now no process regarding complaint.

From the past 5 days i have filed a complaint. There is not strict complain against it. Even the staff of airlink is not taking any type of attention on it they are ignoring our complaints

There is a problem in line and the technical team is not work on it. And i am not able to work from home. From last 8 days i am unable to work. There is a guy mr. Shoaibbhai who is looking after our whole sagrampura area and they are not solving this problem.

From last 7 days i lost my internet connectivity so i sent mail, text message and whats app message as per company’s policy try to register my complaint. For first 3 days my complaint was not registered. After 3 days they registered my complaint. After that company’s technician came and check my line and internet connectivity issue and reached at the conclusion that my internet wire is break in between communication channel in other words wire is break. So i went at the main head office of our city to request for changing the wire but that person named hemant talk with me very bitterly and humiliate me and not responded very well and i told him everything that was said by their technician so he didn’t believe me and said he’ll visit again and if he puts that wire changeing request then only my wire will change and he don’t even say how much more i’ve to wait.

User id aditipuranik
Mob no (Protected)
Numerous complaints by phone, whatsapp, sms, email
Ever personal visit done at your surat office
No response till date

No connectivity since saturday last.. More than nine days.. Message no internet.. Yellow triangle shown.. Requesting to kindly attend and restore.. You people are very irresponsible and insensitive to the needs of subscribers.. You seem to be least bothered and noncommittal

Id. Aalaap201

Sir, your company is giving pathetic service to customers. My id is mbchawla and mo. No. [protected].net is not working since last 3 weeks. I am tired of registering complaints through all means. I am calling mr. Vijay singh since last 6 days. Only fake promises are given. Please dont cheat customers. Kindly refund my amount. Sorry for using harsh language but the way your customer care speaks, just listen to recordings once of you have.

Hi my name is vasantbhai and my customer id number is " vasantn204 " registered mobile number is " [protected] ". I want to register a complaint against airlink surat. I had lots of time problem about internet connection and when ever i registered complaint i had solution after 1 months and that also i had to call each and every day and 10 times a day. Every time i had to fight with them for my solution. And this time i had registered a complaint 2 months ago still i haven't got the solution. Every day i have to call them and fight with them and they give same answer that your complaint will be solve soon but no body is coming to solve my problem. I had a most bad experience in my life with airlink company and i will never suggest anyone to buy connection from airlink. And still if i don't get solution i will tell everyone on social media, and google and every place and i will try my best to get your company's reputation down. And thats for sure.

I was using airlink broadband services, but the service was very pathetic, and the connection remained down on many occasions and for many days. Even despite several complaints via telephone or even personal visits to their office the problems remained unsolved.
Eventually i had to buy a new connection from you broadband though my airlink connection was active as the services remained down most of the time. Even today it is not working since 21st march.
My username is adilkapadia and my connection is supposed to be active till 8th september 2020.
I would like to have my money refunded as i don’t need airlink services now. I even mailed them for the refund twice but as usual there was absolutely no reply.
Please help me get my refund.
Thanks

Name of the company:-airlink, account no.–h47137, user id:-manish6b, type:-prepaid, the consumer is a customer is a customer of airlink company.. From the last 3 years he is using internet connection from the concerned company.. But before 8 days he didn't the internet connection, further consumer consulted with the company and request them to provide service, but till date he didn't get any resolution.. Expected:-the consumer wants to get internet connection asap.

They have also given a complaint number which is [protected]
Helpline number of company is – [protected]
Where they abuse the consumers, and are very rude to them.
I had a talk to customer service right now which eventually he hung up in rage. They still have engineers in their office, but are declining to come and fix the issue.

Hi Team

Currently Internet is not working in Managal darshan aptt.

Very very poor service and performance of internet service from your end.

Every 4-5 days internet connection having some problem.

Hello I am Sagar C Patel from Surat, Gujarat & I am a AIRLINK, Surat customer for last 8 years. My username is "pink " and customer account number is H30132. I did my renewal on 5 April, 2020 and paid Rs. 3349/- for the plan "SR-FUP-6M-75Mbps-701GBPM-25Mbps" for 6 month. But since that date my Internet is not working. I register complain on 11 April through their customer website and I am attaching its snapshot here with. Till date no one has come to resolve my issue. Please help.

User id:arjunsarthi,
Net not working from last 1 week, its worst network ever. It is working only 2days in week than 5 days it is not working. Your service is too poor. Need solution urgently. On a time of package your company will ready to take money but not proving that service
Date of incident: 5-5-2020
Client number:[protected]

Your call contact number of same office is not working.
+[protected]
+[protected]
+[protected]
All number are not working.
Never ever select air link connections.

Hi!
My complaint no is [protected]. My airlink internet connection is not working since last ten days and i understanding the situation with full cooperation patiently waited for resolution. Daily i would follow up but still no resolution. I got a sms on 5th may that the issue at green city, surat (Place where i live) is identified and will be resolved the next day. I further got to know that other connections in green city have started but my issue remains unsolved. Today, also i called the customer care but did not get any proper response. Kindly do the needful as i need to work from home in this lockdown.

Regards,
Anish nair
Surat
Cell # [protected]

Is this service?
Nobody pick up the call
Nobody revert on whatsapp message
Nobody reverting on email

Lockdown me work from home bhi kar sakte ho or customer ko uska resolution bhi de sakte ho par nahi koi revert de raha he
Aisa kitne din tak chalega???
Mujhe mera paisa vapis refund karna padega due to bad service provider of "airlink" and also require credit days of my lapse period.

Kab tak javab de paoge ye email ka koi responsible person he ke nahi he "airlink" me.

Kitne dinse mail kar raha hu ke mujhe technical person ka contact number do ki me unse discuss karke solution le saku par nahi koi revert karta hain or na koi solution de raha hain.

I am going to consumer court due to bad services of airlink servise provider and staff if you can't proper answer of email.

Internet is not working. Still passed 11 day not any response from airlink company. not customer support. worst or more than worst service provider.

Userid - punitjariwala17