Airtel — 4g sim not activated for 2 weeks - worst service

Address:

600024

First, i should say, you airtel should be ashamed about the quality of customer service executives (Executive - ms. Rani) at your kodambakkam centre, chennai.

I had given a request for sim upgradation for my no.[protected] from 3g to 4g on 28-sep-17. It has been nearly 2 weeks and the 4g sim (Sim no. [protected][protected]u) is yet to be activated. Meanwhile, the 3g sim was deactivated on 30-sept itself. I have linked my airtel no. With all my official and other transactions. Now, i am unable to complete any online transaction due to this problem. I visited & contacted airtel customercare and also the showroom at kodambakkam chennai, but every time i hear the same reply that server is down and it will be done the next day itself. Now, i have moved to visakhapatnam and not in a position to visit the showroom. When i call the airtel showroom (No.[protected] the executive whom i was dealing with ms. Rani, attends the call and once she recognizes me immediately disconnects the call and does not attend the call subsequently.

It's pathetic of you to treat your customers like this. You need to learn a thing or two from jio about the right way to treat your customers.

I have been your customer for more than 10 years and now i regret to have chosen you.

Hope the issue is resolved at least now.

My alternative no. Is [protected].

Surya