Airtel Complaints & Reviews

Hi Airtel team,

I have paid 1000 Rupees for getting of new broadband connection on 19th December, 2015. After one week, I got message your area is not feasible for broadband connection. I have applied for refund of amount. Till now I have not got any refund even after 50 mails, 100 of calls and registered over 10 times at their online refund portal. After each mail I will get a reply we will be processing your refund in next 3 days and then after a week also no refund is received . I have shared my bank statement, CEF and Cancelled cheque around 10 times. This is the worst service I have seen till now.

Customer Name :-Japnam Singh
Contact Number:-[protected]
Airtel Account Number-[protected]
Airtel Complaint Reference Number:[protected]

Sir,
I applied for voice line connection to Airtel on June 1, 2016 as I was already the customer of Airtel for broadband connection from 2014.I paid Rs 500 plus 50 extra for the number of my choice. Till date they are not able to provide me with the landline services nor refunding my money along with photographs and proof given to them.I made several complaints & written mails to Airtel customer support / Appellate team that either provide me with the services or disconnect my connection along with my money refund, document & photographs but with no response since month June.Kindly help me out in getting my refund & document, / photographs as it can be misused for other purposes.

Airtel activated "vague weekly" and charged from main balance illegally. Mine is a new sim, just less than a week, i was getting adds pop-ups, i was cleaning those and go on getting these adds and suddenly got a message saying that i was charged for activating the service. I didn't do anything to activate. I am sure you (Airtel and the guys who designed this kinda of technical robing) will pay for what you doing. I just think about millions of people in villages who don't even know all these services and may be getting charged for what they are not responsible.

I have a prepaid airtel connection no. [protected] from airtel up west circle. after i shifted to ghaziabad i requested to port my same number to airtel delhi which was done by the serevice provider but talk time balance of rs.150.10 which was in airtel up west is not transferred after porting though service provider remains the same. i request you to take up this matter with airtel and help me.
Thanks

Hradayesh varshneya

I am using airtel from last 8 years and being a valued customer atleast I should get relavant support from the airtel team of technicians. Everytime I called regarding the network issue they just advised to wait for some time and now it is 1 year I am still waiting for the solutions. I am unable to make calls properly or listen to the person on the other side. This is really frustrating .

For the past five days, two Tamil channels were not working in my home.

To get assistance, I was trying to reach 121. After trying countless number of times, got connected at the 24th time with the executive. I explained my issue and the guy coolly responded that there seems to be an issue with the system and that he won't be able to retrieve my information. Needless to say, he hung the phone too!

I then tried searching forums if some other people also face the issue. At last I found out myself that some Signal B001 error code and hence, I was offered a solution of trying out to call the technician to re-align the dish.

I have to shell out 150 bucks too! Beware guys.. I am sure, this is an issue from Airtel side. Not sure why the customers have to shell out extra bucks.

Dear Airtel,

I have converted my postpaid No.[protected] to prepaid but after deactivation of my postpaid card when i call from my new prepaid card verification desk told me you details are still not updated into prepaid.
If your procedure is not complited why you deactivate my postpaid no. Now i am not able to recive any call plz update my details fast so i can verify my number and activate it.

I am facing lots of problem due to such unnecessary deactivation my calls completely stop please resolve the issue now.

Thanks
Kalpesh Parab
[protected]

While taking a data plan my phone got hanged and the same recharge was made twice and I sought remittance. The executive by the name Jagdish (might have heard him wrong. You can check who took the call made by [protected] around 10;30 on 25th September 2016) made me hold long on a chargeable call and then said his supervisor was busy and cut the phone saying he cant repeat the same things and nothing could be done. Is this what Customer "Care" as you call of Airtel is for?

Being a student I dont have high balance and Rs 97 going just like that is really unfair especially when the service provider doesnt even heed to the request.

I did not even get any valid confirmation that myh plan had been acticated. There was just a message that would never confirm that my balance amount was actually debitted. I have attached a picture of the message that I received.

Even till now i have not received any confirmation message except that Rs194 has been deducted for a plan of Rs97.

Being a customer i just seek that something be done because there is no point of holding the same plan for double the price. Even if this plan could be extended to next month as well i would be grateful.

I'm complaining about Airtel's balance deduction policy. Today my acct was deducted by 109₹ and when called up to the Customer care they said it was for the data usage done by me whereas I already have an active data pack with valid timeline and data balance as well. This is not the first time that Airtel has done this and the CC Executives also said there will be no refund made for the same. I've been with Aritel for a long time and to be honest it has become PATHETIC with time! Been almost 4 months that I'm complaining about call drops and no network coverage in my area. The open network policy that Airtel showcases is just useless as its been 3 weeks that I've complained on the same customer care too. I hope making an official complain over here makes a difference and would be justice to a loyal customer. Thaknks!

Hi Sir/Madam..[protected] I requested to replace my Sim Why Because My Sim Damaged..So I have to Replaced..But she do some mistake to send My Replacement Sim Serial nbr ...afr 2hr my old sim signal has gone nd new sim Signal not Came right now.i got a doubt ill cal to Costmar Care he says your new Sim Serial nbr enter wrong so u would not get signal.

Afr i visit airtel office to Near my home ..agin i wil submit my proofs...she give another new sim .but that also same prblm..i cnt get any signal.agin today i go to office i wil explain my problem he gave me another new sim sill right now i cnt get any signal... Please Help Me to activate my sim..

Again i Will Submitted My Documents In Airtel Store..He gave me Another Sim At[protected] After noon 3.00pm but Still Not get any Signal in my sim..What is The Problem..
Mobile nbr :- [protected]
Serial no:[protected]U h3

I have paid Rs 1000 on[protected] at about 09:22 hrs through PAYTM, for recharge of airtel digital TV ID [protected] . But by Mistake i have entered wrong DTH ID [protected].
Please rollback this transaction from [protected] and credit to my DTH ID [protected].

My DTH Id is :- [protected]
My Registered mobile number is :- [protected]
My Registered email id is :- [protected]@gmail.com

DTH location...

I am a postpaid user [protected] my plan is of Rs.199 this month i got a bill of Rs.4191 wtf . Do i look fool to you? I am not gonna pay it. They told me that i have done smartbuy pacakage+15%taxes waao i dont know why you take taxes on such a thing . Airtel company can open a tax collecting center and they can collect according to their requirement i think so. Please i suggest everyone dont buy any airtel sim .i think better i have bougt some other company simcard . Tata docomo is better than this company atleast they dont charge so much taxes .

I had tried to Pay my Airtel Broadband Bills of Rs.2595.74 through BillDesk Payment.It said that your transcation failed due to some errors but amount debited from my account instantly. It also said that Amount transactioned would be refunded within 5 working days excluding Sundays.I have been waiting for 6 days still my amount has not been refunded.Then, my neighbour paid those bills for me.
My Transaction ID: BILLDSK-GCNB[protected]-BILLDSK
I have proof my Bank server too.Please refund the amount if you want me to continue in your services.

I have been airtel customer for over 10 years . I have been using serval services from aitel.
As I moved into my current house in gurgaon, I bought the broadband service since the beginning of last year.
I have been paying bills on time and the connection was not so bad .
The nature of my job demands a lot of travel. Some times short trip and sometimes long trips ( more than a month )
. I have been paying the bills online individually every month as the system was not allowing me for automatic payment schedules using credit card ( it works for May phone connection though ) .
I had to leave for a longer assignment in Colombia during April . Unfortunately, I met with an accident there and was hospitalised . My hand was severely affected and couldn't move for several months . Eventually out of many pending activities, broadband bills due was one .
I couldn't pay online as they deactivated my online account . I made several international calls to airtel customer care with no success but lost money on Nice connecting international call waiting .

I returned to India a day before, still with not functioning arm, to listen to harassment calls from so Called advocate from airtel . ( some Pooja, [protected] ) .
I was threatened to send to jail and so on . The representative went on accusing me and never gave me a chance to explain . Though I promised to pay and tried to explain ' not paying ' was my intention, the harassment went on .
She demanded that I paid the money by today ( 24th September ) to make sure I am not arrested / a complaint is registered in the court . I promised to pay, however, I was made to wait for several hours . In spite of telling her that I was delayed for my medical appointment, she demanded that I waited . After spending the whole day at whom waiting for an agent to collect the money, I decided to go ahead with my appointment . The representative kept interrupting my appointment with non stop calls even after texting her about the appointment . I am writing this after sever mental inconvenience .

Most importantly, the representative kept refusing the idea of going to do direct payment airtel office . I am not sure if it's a legitimate call . However, I am done with airtel . I am changing my service provided and will recommend the same to my friends and colleagues .

Nice pay back for being a loyal customer for years !!!

Regarding my broadband id :[protected]_dsl

I have log complaint for my DTH, on 22nd Sept 16 & i have received called from airtel from Mobile No.:[protected] on 23rd Sept 16. They have confirm that there technician will visit my place on 24th Sept 16 but still now no visited at my place. I m tring to contact on above no it is switch off so i have send email to mumbai nodal office on dthnodal.[protected]@airtel.com but no respone from them.
Please note from airtel auto generated msg i have receive 2 contact no:-
1) [protected] which is either busy or switch off.
2) [protected] (Mr. Anshuraj Singh) i contacted him but he told me that he never worked from airtel.

Seriously i dont know whether i get solution on this or not.

Hi,

My airtel prepaid sim got deactivated suddenly without any intimation or any message. I have been using this sim card for more than 5 years daily. Yesterday night i used it for calls and online transactions. But today suddenly it got deactivated. Request you to reactive my airtel prepaid number [protected].
Please take action on why my sim got deactivated.

Regards,
Sahal Haroon

Airtel is doing fraud with me. I was out of town for 2 or 3 months and now when I came back I got offer from Airtel that I will get 3 months validity in 315. And also I got so many calls from Airtel to recharge with 315 or 444 and I will get more validity with that. So I have recharged with the same yesterday but I got balance of 296 and also my Airtel set top box is still not working.

Hi,

This is regarding low signal at my locality, My name is Thirumal Rasamalla my mobile number [protected].when we are out side of our houses will get below 2 points signal at outdoor area. inside the apartments there is no signal

My locality address for your communication

Chitrapuri colony LIG Manikonda Rajendranagar hyderabad.

here we have 2000 single bedroom apartments. more than 1000 people are using AIRTEL network here.

Please resolve this network problem as early as possible if not we would change to another network.

Warm Regards.
Thirumal
[protected]

Sir i typed a wrong number by fault so kindly reverse my money back.
Wrong no - [protected] amount-175?(net pack)
Transferid[protected]
Correct no- [protected].. plz help me sir.. i belong to very poor family plz reverse my money on my number.. plzz plzzz plzzz i am student sir...
Help me reverse my money back.. ..
I mistakenly typed wrong number and now i dont know what to do.. is it possible to reverse my money back. And if it is then how can i do it sir?

Respected Airtel Team,

Its not complaint but a suggestion that if company can not afford for good network strength do not do practice to do business only. on the name of recharge its highly costly comparative to others but on the name of network coverage it totally unacceptable. On Hills company thinks by putting tower on top of hill it will not solve the network issue. in hills there is differ density of residences infrastructure compare to city. our geographical area has tower at UHAL Landmark but our villages like Lag devi, Kadhiar, Surah, Tiayn does not have signal because tower on hill and villages are at low height with obstruction of hills and trees. I request to visit area and take action accordingly.
from last Tuesday I am trying to send 30 sec video using airtel 2g/3g I am unable to upload using whatsapp. its pathetic service on the name of 3G and 4g making people fool. In hamirpur 3g /4g service at National Highway.

internet service worst and if we do recharge with 3G we need to do select 3g but in hills mobile towers goes blank.inside room its zero

Best way please reach to this area if really airtel do have excellence in network ... its a challenge that company can not deny that they have worst network strength in hills.