Airtel Complaints & Reviews

I have applied for new broadband internet connection on 03/09/2016. A sales person came to my place to check and I have given 700 INR to that person. He gave me the Receipt Also. He said he will send a technician within 2 days to set up the connection. Therefore, the person never came to my place to set up the connection. My friend also applied through online same person came to collect the money and given the connection within 3 days. But when I call the person he says there is a some issue, so getting delay. Later the person does not pick the call. I called multiple times to call center, every time they give some different story and it will be resolved within 48 hours and some time an agent says you did not book through online so you need to call the sales person. What the hell Airtel people are doing. You send same person to collect the money, but when I ask about the connection you ignore. This is not fair. You took my money and did not give me connection also. At least you should refund the amount or your Airtel receipt is a fake one. Your Sales person is a fraud one. Do not do this kind of Fraud activity, company like Airtel I never expected this. Please this is my final request to take an action...Very Sad and frustrated...:(:(:(

Details mentioned below:
Registered email ID : [protected]@gmail.com
Fraud Agent Name: FAYZ
Fraud agent Number: [protected]/ [protected]
invoice number: TBLR:7 239006 CH700 DATE 04/09/2016

I emailed also from the registered email id also. Attached Screenhot of the invoice

I have airtel 4g connection I use that in my 4g handset. I complaint to airtel open network for 4g coverage is poor in my leaving area he will not come for any response.. so I want to claim on that company is showing fraud advertise of 4g open network. Please forward my complaint to airtel. And get a quick action against that fraud airtel 4g open network advertising. ..

(1/2) Thank you for contacting us.Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction.Your Ref.no.is RCRCB[protected] registered on

My Airtel Fixed line number is: [protected]
DSL ID: [protected]_kk
Subscriber's name: Kishor Malawade
Pack Details: 16 Mbps (80 GB)

I had subscribed for the new broadband connection on either 3rd September or 4th September. But I have received the message that Bill has been generated on 12th September (i.e., within 10 days of subscription) and the due date to pay the Bill is 1st of October.

I have also received another message mentioned as Usage Data has been exhausted, But I have not used 80 GB of subscribed data within 10 days.

I tried calling customer care minimum 10 times, but no response from them to solve the issue. To whom should I raise the complaint?

Hello, I'm using your network (3G pack) for the last 1 years. I have recharged for 3G pack amounting to INR.465 through online on 25th NOV '2016. The transaction was failed but the amount has been deducted from my Bank a/c. Till date it has not credited back to my account. Once the transaction is failed you have to proper steps to refund that amount. 7 days got over till now and I'm not sure what steps you've taken so far. I'm losing my interest for these periods. You cannot expect the customer has to raise a query to you asking refund. Waste of my time and your time. Try to be a Customer friendly. The details of the failed transaction status are mentioned below for your reference. Expedite your process. Thanks Airtel Mobile No : [protected] Amount of recharge : INR. 465 Date of Transaction : 25th NOV 2016 Airtel Transaction ID :[protected] Bank Name : HDFC Bank[protected]

Dear, I have made airtel online postpaid bill payment on 02 Oct 2016 Amount got deducted from HDFC bank .payment successfully . Money deducted from my HDFC BANK . But from airtel side they said money not reached them.and the transaction has failed. I have not received any refund to my bank after that. This is scam by airtel. They have disconnected my line while speaking. Details are mentioned below: Bank : HDFC Narration: [protected]-CITRUSAIRTEL :[protected] Dated: 02 Oct 2016 Amount : Rs.863.22 Transaction failure. Kindly look on to the issue and resolve it asap. Thanks Samar

I am already activayed new plan and using 4G Data plan of three months validity 30GB but now again the old plan of 3G got activated automatically on 30th of september and money got detected. I asked for deactivate and refund but they have not responded properly and refused to refund.Then I asked to connect to the higher officials they refused to give connection and disconnected abruptly. Really bad customer service. I need to speak to higher officials regarding this problem.

Its very disappointing to see that a simple query for a bill plan change has taken more then two weeks. Additionally Airtel doesn't care to reach back to the customer in time and the intention is to continuously overcharge the customer. I have been trying to reach out to customer care for more then two weeks now to escalate the issue but there is no response. Seems like they want me to withdraw and take my account to a competitor.

Regarding airtel care plz take action for this
i already submitted my official id or driving licence to Rohit kumar your airtel executive mob. number is [protected]. i already told him my upc code is valid till 4.9.2016. so do fast my documentation process. Rohit didn't reply my call after collect my document. he collect my document from 29.03.2016 i have a slip for charges 250 for new connection.
plz help me for this hole incidence.

Complain no 71719972 was about to resolve by 1st oct. Seriously you guys are fooling customer. I am upset with your false commitment and work. Its me the customer who is writing to you everyday since 8 days but you dont even bother to enable services and provide any resolution and commitment.

I asked yesterday to call me back but no response to that too. Whom should i escalate this too?

My complaint to Airtel regarding charging of monthly rental of Rs 99.00 on my prepaid connection is reproduced below:

"I left India on 5th August and currently in USA. My balance was Rs 295.00 until recently. However, I find that it is now showing Rs 135.00 balance although I have not made a single call or SMS during the period from 6th August to 10th September."

Reply from Airtel
"We would like to inform you that, we have verified our records and found that, there is deduction of Rs. 99/- on[protected] towards rental charges while in the international Roaming.

We regret to inform you that, we are unable to refund the amount for the international monthly rental charges as there is no provision for the same.
Please note Rs.99/- will deduct in international roaming service to be active, you must have a minimum balance of Rs. 99/- for each month in use."

I responded by reproducing the rule relating to International Roaming from their own website http://www.airtel.in/mobile/prepaid/roaming/international# as follows :
" international
To know more on International Roaming, click here

Airtel's Roaming service allows you to use your mobile phone to make or receive calls from almost anywhere in World. A monthly rental of Rs 99 will be charged on International Roamintg in addition to the international roaming rates. Rental will be charged only in case of an incoming/outgoing call or outgoing SMS."

As against these published rules the company charged me Rs 99.00 in September 2016 although I did not make a call nor received one nor sent any SMS . Hence I request you to kindly take up this matter o[censored]nauthorized deduction and arrange for refunding the rental of Rs99.
Regards
Narasimhan Parthasarathy

This complaint regarding network coverage. I have been complaining to airtel people for last 3 months that network coverage is bad in my home. Every time they have been saying will install system in home but till now never happened. But i don’t know how come they say they have connection...
Area - shantiniketan housing society
Ajintha chowfuly jalgaon

Regarding poor & unhealthy network against my mobile number [protected] at bankura district west bengal... I am the prepaid customer since when airtel was launched in bankura district. Moral less 20 days ago i was replaced my sim card from 3g to 4g in same number. From that day a poor & bad network provided by the airtel. I raised the complain in airtel but there are no positive solution came from airtel. So that i would request do the needful action & remove my problem as early as possible & privide the best network. Thanks & regards, pradip kumar singha.

Hie i have rechargerd a wrong number while recharging my contact no. On 25/09/2016. The same day i sent my request to airtel for reverting the recharge which they said would be resolbed within 48 hours. It has been a week and still nothing has been done.
I can't understand why airtel called me twice asking me if the matter has been resolved without resolving it.
Please look into the matter as soon as possible!!!

Correct number: [protected]

Amount: 599 - (3g recharge for delhi circle)

Wrong number: [protected]

Transaction id:[protected]

Reference number rrcrv[protected]

You can contact me at - [protected]

Sir,

I have been regularly using 3G data services of Airtel since last 2 years. Recently Airtel launched a Rs. 29 3G recharge with 30 days validity. Since I always look for best offers for data packs before recharging, I found Rs. 29 to be best suited for me as it would increase my data validity to another 30 days. I already had a data balance of 1.3Gb and over 5Gb night and recharge would have added another 75Mb.

I recharged the same on 30/09/2016 and was happy to see the 75Mb of data added and validity extended to 29/10/2016. But to my horror, the very next day on 01/10/2016, I notice that my entire earlier data balance is lost and I'm only left with 75Mb. I have been trying to call the customer support since today morning, but it's not working and says there is a technical upgradation in progress.

I have come to know that the same has happened to many other unsuspecting consumers. This recharge of Rs. 29 does not extend the data validity.

I feel cheated by Airtel as all other data packs extend the validity and there is no disclaimer as such given on this data pack that it does not extend the validity.

Airtel has introduced this recharge just to fool customers into using this as a data extention plan, but they eventually end up losing their previous data for which they have already paid in advance.

I want Airtel to take this matter into notice and recredit my lost data of 1.3Gb and 5Gb+ night data or else I'll shift all my airtel numbers to other operator and complain this matter to TRAI.

My phone number : [protected]
Recharge date : 30/9/2016

Regards,
T. Sunil Rao
Dhanbad
Jharkhand.

I had purchased SIM card from your gallery on last week September 2016 But still the card is not activated. I have been contacted to you gallery as well as your customer services but the executive doesn’t give satisfied answer. So stop this harassment and help me out. Other wise I am going to complaint to customer forum.

This card is choice No. after I booked my choice No. I got the card. I have send document twice to your gallery.

So please do the needful for that before I take a rusty steps.

My current cell No. - [protected]

E-mail – [protected]@gmail.com

Yours truly,
(A troubled customer of yours)

I hav been cheated regarding billing andno resposne from customer care executives
Now whenever i call customer care.. No options are working.
I got frustruated.
I hav planned to port out from airtel
But they are not helping me to quit.
After that i hav tried so many tines. But no response from them.
I undergine lots of stress.
Now im taking medicines to overcone stress
All becoz of airtel

I need to file a case against airtel

Dear sir/ madem,

On 28th sep. I submitted the request to port my sim form idea to airtel and got a new sim on the same day.

However, the porting has still not been done. My no. Is not working in 3 days. I have submitted all required document id proof and paid 150/-rs. And no clarity what over has been provided by the customer care staff on the issue.

Every time a standard reply of 2 hours would be required to close the request is being given however no action so far has taken. Now i have no other atlernation except to go conncumer court if you do not acctivate my no early.

Details are given below.

Porting code : id667581
Sim no.[protected]u
Mob. No. [protected]
Plan.199/-

Regards:
Danbahadur yadav

Digital TV: [protected]-001

I have been charged with IMF charging twice

15 rupees each one on date - 08/08/2016 and other on date 09/09/2016

Please provide the reason why this amount has been deducted.

Digital TV: [protected]-001

I have been charged with IMF charging twice

15 rupees each one on date - 08/08/2016 and other on date 09/09/2016

Please provide the reason why this amount has been deducted.

I am airtel prepaid user and my no. is [protected]. I downloaded my airtel app and in which i found that using jackpot offer and I had recharged for my friend for rs 100. I won't get the benifit of 1gb data for October. This is ridiculous from airtel if the company started cheating customer like this it's better to port from here. If not solve this problem.

Airt DTH is very worst in DTH.

Please dont go for It. My Monthly payment is 700/- Including all HD channels.
But HD Channels are not coming.When I complainted, they said restart Setupbox it will Come.I did it but not working, Again I called, they raised a ticket . Service agent came He did some replacements and charged 300/-.
Every 15days, we are facing Problem. Monthly need to allot some money for DTH Maintanance including normal Charges.

I asked them with in 15 days we are facing issue.he told that this time will do for 30days. I paid charges again.And again I lost my DTH with in 20 days.I called them and informed, they told no free charge you need to pay amount otherwise they will not come.I told they informed me that they will provide free charge for 30days.

She simply said, No one can say like that, you are telling lies.I never expected this from Airtel.

Earlier I am Airtel Broadband customer, because of connecction issues, I closed that connection and Moved to Other now I am very happy in Broadbank.

Earlier I am Airtel Customer, thats also I am not satisfied and moved to another.

Now its time to change Airtel DTH.

In my apartment there are other DTH services, no one getting this issues.Seems like every other DTH is better than Airtel.