Airtel Complaints & Reviews

Dear, I have made airtel online postpaid bill payment on 02 Oct 2016 Amount got deducted from HDFC bank .payment successfully . Money deducted from my HDFC BANK . But from airtel side they said money not reached them.and the transaction has failed. I have not received any refund to my bank after that. This is scam by airtel. They have disconnected my line while speaking. Details are mentioned below: Bank : HDFC Narration: [protected]-CITRUSAIRTEL :[protected] Dated: 02 Oct 2016 Amount : Rs.863.22 Transaction failure. Kindly look on to the issue and resolve it asap. Thanks Samar

I am already activayed new plan and using 4G Data plan of three months validity 30GB but now again the old plan of 3G got activated automatically on 30th of september and money got detected. I asked for deactivate and refund but they have not responded properly and refused to refund.Then I asked to connect to the higher officials they refused to give connection and disconnected abruptly. Really bad customer service. I need to speak to higher officials regarding this problem.

Its very disappointing to see that a simple query for a bill plan change has taken more then two weeks. Additionally Airtel doesn't care to reach back to the customer in time and the intention is to continuously overcharge the customer. I have been trying to reach out to customer care for more then two weeks now to escalate the issue but there is no response. Seems like they want me to withdraw and take my account to a competitor.

Regarding airtel care plz take action for this
i already submitted my official id or driving licence to Rohit kumar your airtel executive mob. number is [protected]. i already told him my upc code is valid till 4.9.2016. so do fast my documentation process. Rohit didn't reply my call after collect my document. he collect my document from 29.03.2016 i have a slip for charges 250 for new connection.
plz help me for this hole incidence.

Complain no 71719972 was about to resolve by 1st oct. Seriously you guys are fooling customer. I am upset with your false commitment and work. Its me the customer who is writing to you everyday since 8 days but you dont even bother to enable services and provide any resolution and commitment.

I asked yesterday to call me back but no response to that too. Whom should i escalate this too?

My complaint to Airtel regarding charging of monthly rental of Rs 99.00 on my prepaid connection is reproduced below:

"I left India on 5th August and currently in USA. My balance was Rs 295.00 until recently. However, I find that it is now showing Rs 135.00 balance although I have not made a single call or SMS during the period from 6th August to 10th September."

Reply from Airtel
"We would like to inform you that, we have verified our records and found that, there is deduction of Rs. 99/- on[protected] towards rental charges while in the international Roaming.

We regret to inform you that, we are unable to refund the amount for the international monthly rental charges as there is no provision for the same.
Please note Rs.99/- will deduct in international roaming service to be active, you must have a minimum balance of Rs. 99/- for each month in use."

I responded by reproducing the rule relating to International Roaming from their own website http://www.airtel.in/mobile/prepaid/roaming/international# as follows :
" international
To know more on International Roaming, click here

Airtel's Roaming service allows you to use your mobile phone to make or receive calls from almost anywhere in World. A monthly rental of Rs 99 will be charged on International Roamintg in addition to the international roaming rates. Rental will be charged only in case of an incoming/outgoing call or outgoing SMS."

As against these published rules the company charged me Rs 99.00 in September 2016 although I did not make a call nor received one nor sent any SMS . Hence I request you to kindly take up this matter o[censored]nauthorized deduction and arrange for refunding the rental of Rs99.
Regards
Narasimhan Parthasarathy

This complaint regarding network coverage. I have been complaining to airtel people for last 3 months that network coverage is bad in my home. Every time they have been saying will install system in home but till now never happened. But i don’t know how come they say they have connection...
Area - shantiniketan housing society
Ajintha chowfuly jalgaon

Regarding poor & unhealthy network against my mobile number [protected] at bankura district west bengal... I am the prepaid customer since when airtel was launched in bankura district. Moral less 20 days ago i was replaced my sim card from 3g to 4g in same number. From that day a poor & bad network provided by the airtel. I raised the complain in airtel but there are no positive solution came from airtel. So that i would request do the needful action & remove my problem as early as possible & privide the best network. Thanks & regards, pradip kumar singha.

Hie i have rechargerd a wrong number while recharging my contact no. On 25/09/2016. The same day i sent my request to airtel for reverting the recharge which they said would be resolbed within 48 hours. It has been a week and still nothing has been done.
I can't understand why airtel called me twice asking me if the matter has been resolved without resolving it.
Please look into the matter as soon as possible!!!

Correct number: [protected]

Amount: 599 - (3g recharge for delhi circle)

Wrong number: [protected]

Transaction id:[protected]

Reference number rrcrv[protected]

You can contact me at - [protected]

Sir,

I have been regularly using 3G data services of Airtel since last 2 years. Recently Airtel launched a Rs. 29 3G recharge with 30 days validity. Since I always look for best offers for data packs before recharging, I found Rs. 29 to be best suited for me as it would increase my data validity to another 30 days. I already had a data balance of 1.3Gb and over 5Gb night and recharge would have added another 75Mb.

I recharged the same on 30/09/2016 and was happy to see the 75Mb of data added and validity extended to 29/10/2016. But to my horror, the very next day on 01/10/2016, I notice that my entire earlier data balance is lost and I'm only left with 75Mb. I have been trying to call the customer support since today morning, but it's not working and says there is a technical upgradation in progress.

I have come to know that the same has happened to many other unsuspecting consumers. This recharge of Rs. 29 does not extend the data validity.

I feel cheated by Airtel as all other data packs extend the validity and there is no disclaimer as such given on this data pack that it does not extend the validity.

Airtel has introduced this recharge just to fool customers into using this as a data extention plan, but they eventually end up losing their previous data for which they have already paid in advance.

I want Airtel to take this matter into notice and recredit my lost data of 1.3Gb and 5Gb+ night data or else I'll shift all my airtel numbers to other operator and complain this matter to TRAI.

My phone number : [protected]
Recharge date : 30/9/2016

Regards,
T. Sunil Rao
Dhanbad
Jharkhand.

I had purchased SIM card from your gallery on last week September 2016 But still the card is not activated. I have been contacted to you gallery as well as your customer services but the executive doesn’t give satisfied answer. So stop this harassment and help me out. Other wise I am going to complaint to customer forum.

This card is choice No. after I booked my choice No. I got the card. I have send document twice to your gallery.

So please do the needful for that before I take a rusty steps.

My current cell No. - [protected]

E-mail – [protected]@gmail.com

Yours truly,
(A troubled customer of yours)

I hav been cheated regarding billing andno resposne from customer care executives
Now whenever i call customer care.. No options are working.
I got frustruated.
I hav planned to port out from airtel
But they are not helping me to quit.
After that i hav tried so many tines. But no response from them.
I undergine lots of stress.
Now im taking medicines to overcone stress
All becoz of airtel

I need to file a case against airtel

Dear sir/ madem,

On 28th sep. I submitted the request to port my sim form idea to airtel and got a new sim on the same day.

However, the porting has still not been done. My no. Is not working in 3 days. I have submitted all required document id proof and paid 150/-rs. And no clarity what over has been provided by the customer care staff on the issue.

Every time a standard reply of 2 hours would be required to close the request is being given however no action so far has taken. Now i have no other atlernation except to go conncumer court if you do not acctivate my no early.

Details are given below.

Porting code : id667581
Sim no.[protected]u
Mob. No. [protected]
Plan.199/-

Regards:
Danbahadur yadav

Digital TV: [protected]-001

I have been charged with IMF charging twice

15 rupees each one on date - 08/08/2016 and other on date 09/09/2016

Please provide the reason why this amount has been deducted.

Digital TV: [protected]-001

I have been charged with IMF charging twice

15 rupees each one on date - 08/08/2016 and other on date 09/09/2016

Please provide the reason why this amount has been deducted.

I am airtel prepaid user and my no. is [protected]. I downloaded my airtel app and in which i found that using jackpot offer and I had recharged for my friend for rs 100. I won't get the benifit of 1gb data for October. This is ridiculous from airtel if the company started cheating customer like this it's better to port from here. If not solve this problem.

Airt DTH is very worst in DTH.

Please dont go for It. My Monthly payment is 700/- Including all HD channels.
But HD Channels are not coming.When I complainted, they said restart Setupbox it will Come.I did it but not working, Again I called, they raised a ticket . Service agent came He did some replacements and charged 300/-.
Every 15days, we are facing Problem. Monthly need to allot some money for DTH Maintanance including normal Charges.

I asked them with in 15 days we are facing issue.he told that this time will do for 30days. I paid charges again.And again I lost my DTH with in 20 days.I called them and informed, they told no free charge you need to pay amount otherwise they will not come.I told they informed me that they will provide free charge for 30days.

She simply said, No one can say like that, you are telling lies.I never expected this from Airtel.

Earlier I am Airtel Broadband customer, because of connecction issues, I closed that connection and Moved to Other now I am very happy in Broadbank.

Earlier I am Airtel Customer, thats also I am not satisfied and moved to another.

Now its time to change Airtel DTH.

In my apartment there are other DTH services, no one getting this issues.Seems like every other DTH is better than Airtel.

From the date of purchase it has not been working more than 15 days now after numerous calls to support who gave standard answers and asked for time form 2 hrs to 18 hrs finally i emailed the appelant option on the website and they asked for 48 hrs.. still the device does not work. All i ask is give me a refund and i will go elsewhere. they dont seem to have a possibility of a refund. they keep saying wait ... after 15 days i am still waiting with so solution.

AIRTEL SPENDS GOOD AMOUNT OF MONEY AND TIME IN TRAINING ITS EMPLOYEES HOW TO CHEAT CUSTOMERS AND INDULGE INTO FRAUDULENT ACTIVITIES AND GIVE FALSE PROMISES -

REALLY APPRECIATE THE PERSEVERANCE WITH WHICH ENTIRE AIRTEL TEAM IS HELL BENT IN CHEATING CONSUMERS AND SELLING FRAUDULENT PLANS -- HIGHLY COMMENDABLE

Airtel has been fraudulently charging me for 8mbps data plan for past 12 months, where as in reality the speed supported by airtel cables is not more then 4mbps

I have been raising this issue for past 12 months and airtel team has been making one or the other excuse on pretext of checking hardware n switches

Every one at Airtel is big fat lair, received call from Social media cell of Airtel yesterday and the female was trying to cover up by giving all false reasons n logic to cover up;regarding Airtel selling fraudulent 8MBPS plan when in reality the hardware cables don't support more then 4 mbps data speed
( I have call recording my conversation with the social cell rep of Airtel)

The entire Airtel organization is full big fat liars and it follows from top to bottom to every Airtel representative : from customer care to : Appellate to social media cell

Airtel operations are going into losses and they have resorted to such cheap tricks of selling fraudulent plans

All Airtel Appellate team is good at giving false assurances and promises : no one from Airtel Appellate team has called me with resolution in-spite of promise in black and white over above mails

NO ONE SHOULD USE AIRTEL BROABAND : BIG FRAUD COMPANY

Below are few of my mail exchange with Airtel reps
Hi Revathi,

I am really at loss of the words to express my frustration and disgust with fish market like attitude of Airtel
Entire Airtel operations are run like a local grocery shop if such is your behavior with 8 years old customer

With reference to appending mail of yours, no one from Airtel higher authority bothered to call me on 24/09/206 in the entire day, neither there is any resolution till date

Do you understand english ??? or have bare minimum IQ to understand the context of my mail & your own replies in appending mail with regards to the issue ???

FOR EVERYONE's ETERNAL ENLIGHTENMENT MY ISSUE IS

"Airtel has been fraudulently charging me for 8mbps data plan for past 12 months, where as in reality the speed supported by Airtel cables is not more then 4mbps in my society "

Hoping you will have basic IQ to understand meaning of letter's highlighted in bold and red in a mail

Rohit Bhatia
[protected]

On Fri, Sep 23, 2016 at 6:47 PM, wrote:

Dear Rohit Bhatia,

Greetings from airtel!

This is in reference to your email regarding the service related and billing related on your airtel account number 15398441.

I understand that delay in responding to your email has caused inconvenience to you and I thank you for your patience.

As discussed over the phone on [protected], please be note that we will arrange you a call back from our higher authority on 24/09/2016 between the working hours (9.30AM to 6.30PM)

For further queries, please do email. I will be delighted to assist you.

Customer touch points:

Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working hours - 24/7.
Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours, 9:30 to 6:30. Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours, 9:30 to 6:30. Monday to Friday.

Please visit our website www.airtel.in for a range of products and services.

Regards,

Revathi

bharti airtel limited

Airtel Customer Care's response, Sep 27, 2016
Dear Mr. Bhatia,

This is with reference to your post dated 22 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Respected sir / madam I buy Sim card from airtel and paid 300 rupees for it and submitted all documents required for connection . I have their contact numbers and from last 15 to 20 days I called them always they ask for problem and replying me that we will shortly solve your problem .but still my mobile Number is not working .I also send email on [protected]@in.airtel.com but they didn't reply .I attached photo copy of sim card cover.Thank You. My contact no.[protected].

Worst service from Airtel. I had raised a service request on 20th Sep as there was some issue with my broadband. A representative visited next day to my home and he said the issue will be resolved in half an hour. Now it is been more than 10 days and still issue is not resolved. Can you believe it..10 days!!! There was no proper response from the representative even after calling multiple times. So called the customer care and asked for the upate. Called almost 6 times but again no proper response. Every time i hear the same reply, issue will be resolved in next 2 hours. Even the manager assured that the issue will be resolved next day and also assured for a callback but still the issue is not resolved nor i got any call. unbelievable service.Worst service. Do they really care about the customers. ??? When you dont pay the bills there are so many follow ups but when it comes to complaint they are not bothered at all. Can't expect a service like this. And more over these people won't allow for other service provider to give service in this area. They are ruling it in this area. In case if other service provider gives the connection then they try to break the connection. They don't leave a option to opt for their connection and the fare is too high than other service provider. They are here to loot people.