Airtel Complaints & Reviews

Airtel Broadband
We have been facing data usage theft issues for the last few months with reference to the Airtel Fixed Line & Broadband services installed at our home in Gurgaon, registered under the Customer Fixed line number: [protected] & Broadband:[protected]_dsl, and had already lodged a complaint in this regard earlier, after which we even had the password (id key) changed.

Thereafter, we changed from a simple broadband plan to a combo plan, with installation of fixed line on 09 July 2016. But, in a matter of 12 days, ie, by 21 July 2016, our entire high speed quota of 60 GB was consumed, out of which around 20 GB was consumed in just 2 days, ie, 19 & 20 July 2016.

What raised our suspicion in the first place is that even late at night, when everyone was asleep at home rendering no one using the internet in my family, there was consumption of data to the extent of 1-2 GB per hour. Eventually, when we shifted to the new combo plan, we began switching off the router at night, before we went to bed, or whenever no one was at home. At least, this ensured that whoever was hacking the system to use our high speed data quota would not be able to do so when it is switched off. For a short period thereafter, we found that data usage was at a reasonable level.

But, as explained above, the data usage again shot up to incredible levels on 19 & 20 July 2016. The only time the theft did not happen was during the time that the router was turned off, which effectively means is that the only way for us to prevent this theft is by discontinuing Airtel broadband services in our home. we also ran a quick check with some of our neighbours in the same apartment complex (The Legend), and found that others using Airtel broadband were facing the same problem, but did not know where to go to resolve the issue. On the other hand, customers (within The Legend Apartment Complex) of a competing service, Nextra, did not face the same problem.

Airtel's technical support service is virtually non-existent. I have made several calls and hit a brick wall. A neighbour of ours had a similar problem with airtel of excessive data quota consumption (even when the customer was not consuming the data usage), and it was attributed to airtel uploading excess data to the particular customer's id. Once this was discovered, airtel was able to rectify it.

Airtel advertises its broadband service as convenient and secure. However, it is obvious that the wifi broadband service they provide is not at all secure, and their inadequate security protocols can be hacked/misused/abused rather easily. I've made calls to Airtel customer service to have this issue resolved, but they have no been able to offer any solution and finally asked me to send a communication to this email id ([protected]@in.airtel.com) providing details of the complaint.

Right now, the only option for us (including our neighbours using Airtel) is to seek immediate resolution from Airtel with respect to this complaint of brazen theft, or to discontinue Airtel and shift to one of the other service providers.

Due to very poor service and misbehaving the staff of ATL communication Hapur I want to convert my postpaid no. [protected] (parent no.) And two child connections [protected] and [protected] into prepaid. But the staff demanded 150 rs. For prepaid sim. When i asked for bill of rs. 150 they refused to convert into prepaid. I call to airtel customer care centre twice but when i told them to talk to customer care executive they always disconnected the call. I tried to complain against the airtel store but till now i didn't received any call regarding my complaint from customer care centre.

Couple of days ago I informed airtel for the unbilled amout thing and concern regarding the plan.

And see what they are answering: completly irrrelevent.

What the hell, what was my concern an what are you telling me about.
First please look below emails and try to understand, what my actual concern is.
This is ridiculous, after three days of waiting, you couldn't even understand customer real concern and giving him nonsense answers.

GREAT

On 30 Sep 2016 10:06, wrote:
Dear Customer,
Greetings from Airtel!
This is in reference to your query about unbilled amount on your Airtel mobile number [protected].
Your current unbilled amount is Rs. 28.00/- and it is updated as of 30/09/2016. This amount is inclusive of discounts and gets updated in 24 hours.
Kindly make a note of the following important points:
1. Monthly rental and service tax are excluded from unbilled amount calculation.
2. The international roaming charges will be updated with a delay as we are dependent on the roaming partners.
3. The actual amount due along with the discounts and rentals will reflect in your next bill.
4. Unbilled amount is over and above the prorate benefits (daily free usage benefits).
You can also check the unbilled amount by dialing *121*2# (toll free) or by sending UNB to 121(toll free) from your Airtel mobile.
You can check your data usage by sending DATA USE to 121(toll free) or *121*114# (toll free)
Thanks for reaching out to us.
Delighted to assist you.

Best Regards
Lavanya S
Service Specialist
airtel business

[protected]Original Message[protected]
From: chandra.[protected]@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 27/09/2016 09:16:21 PM
Subject: Re: [|BAL|Ref36688879|] WEB SR POSTPAID : [protected] : OTHERS : OTHERS : PLATINUM

How is that possible, "The current unbilled amount showing in your account is the amount which you have used till now from the start of the current bill cycle."

I have very limited uses, and enough in my plan, even I don't utilize all from my plan and you are saying it's the charges from the current bill cycle till day. Not Possible.

Dear Chandra Kumar,

Greetings from Airtel!
This is in reference to your email seeking clarification on unbilled amount for the Airtel mobile number [protected].
I have gone through your account and found that the bill is due for generation on 06/10/2016.
The bill will be delivered within 72 hours from the date of bill generation.
Request you to write back post bill generation and I will be delighted to provide the details. Alternatively, you can visit www.airtel.in 48 hours post bill generation and register yourself and check the detailed bill through my account option.
Thanks for reaching out to us.
Delighted to assist you.

Best Regards
Bhuvaneswari T
Service Specialist
Airtel

[protected]Original Message[protected]
From: chandra.[protected]@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 29/09/2016 09:19:14 PM
Subject: Re: [|BAL|Ref36688879|] WEB SR POSTPAID : [protected] : OTHERS : OTHERS : PLATINUM

It's been two days and I haven't heard back anything yet from you guyz.

Thanks

Chandra kumar

On Tue, Sep 27, 2016 at 11:46 AM, chandra kumar wrote:

How is that possible, "The current unbilled amount showing in your account is the amount which you have used till now from the start of the current bill cycle."

I have very limited uses, and enough in my plan, even I don't utilize all from my plan and you are saying it's the charges from the current bill cycle till day. Not Possible.

Another thing: You guys haven't showed up on the network thing yet.

I think I should proceed to closing of this number because you guys are not at all helpful. One of my friend is getting 100/- on the same plan which I have. Why not me ??

Customer

[protected]

On Sat, Sep 24, 2016 at 1:52 AM, wrote:

Dear Chandra Kumar,

Greetings from Airtel!

This is in reference to your query about unbilled amount on your Airtel mobile number [protected].

The current unbilled amount showing in your account is the amount which you have used till now from the start of the current bill cycle.

Your current unbilled amount is Rs. 28/- and it is updated as of 24/09/2016. This amount is inclusive of discounts and gets updated in 24 hours.

The itemized details available are only for the last 7 days and do not include the discounts. The breakup of the amount is:

Local STD - Rs. 28

SMS - Rs. 00

Kindly make a note of the following important points:

1. Monthly rental and service tax are excluded from unbilled amount calculation.

2. The international roaming charges will be updated with a delay as we are dependent on the roaming partners.

3. The actual amount due along with the discounts and rentals will reflect in your next bill.

4. Unbilled amount is over and above the prorate benefits (daily free usage benefits).

You can also check the unbilled amount by dialing *121*2# (toll free) or by sending UNB to 121(toll free) from your Airtel mobile.

You can check your data usage by sending DATA USE to 121(toll free) or *121*114# (toll free)

Thanks for reaching out to us.

Delighted to assist you.

Best Regards

Kingsly Mary W

Service Specialist

Airtel

[protected]Original Message[protected]

From: HYPERLINK "mailto:Chandra.[protected]@gmail.com"Chandra.[protected]@gmail.com

To: HYPERLINK "mailto:[protected]@airtel.com"[protected]@airtel.com

Cc:

Sent: 23/09/2016 07:48:01 PM

Subject: web SR Postpaid : [protected] : Others : Others : Platinum

Why this unbilled amount is showing in my account.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and a

Dear Sir, I am using my airtel number [protected] in roaming (national) . Suddenly on 30th of September 2016 around 5 pm I got disconnected from all the services when I checked I found my account balance is 0.0 (nill) which was Rs. 45 and Data balance was also nill which was more than 10GB . While communicating with CCE ( customer care executive) I came to know that they can't help because the system upgradation is going on, you will get your problem resolved after 4hrs .
But believe me till now I haven't got a penny return from Airtel.
I think you consider my problem and sort out the issue by going through my account . I hope we won't get any problems in future and enjoy your service with happiness.
Thanks

I get half 4G network in my dongle at some of areas in my house. Also the speed reduces to less than 2G. The upload speed is almost 0. I had complained about this on Tuesday but no action has been taken yet. If I cant use the service why should I be paying. I will discontinue using Airtel if the service is so poor. Also please dont call yourself best 4G network its like sarcasm to the speed and service you guys provide.

Airtel mobile connection is a bloody bs connection. They are bloody cannot manage their internet connection. They are only cheating and fooling all their customers in a regular basis. People are loosing crores of money in their business having connected with their network because most of the time they are out of internet connection. Always they have a very poor and low connectivity. Airtel always put up a baseless advertisement in television showing their open network which is bloody bs show off. Basically they are good for nothing. Today we all airtel customers are disturbed for their inability to provide us the proper connectivity. We are bloody off for having no internet connectivity from last 4 hours today. So wickedly they are disconnecting the airtel customer care when we are calling for any solution. I think vodafone is much much better than this bloody bs airtel connection.

Ref no. C4gdc[protected] registered on sep 26. Ref no c4gda[protected] registered on sep 28, 2017.

1. After exhausting data pack of rs 1499, i recharged one data pack of rs 249 which should give me 5gb of 4g data pack in my mobile. But after recharge i start receiving 3g or 2g signal in my phone. I raised this concern to technical team. Their senior resource told me that this issue is related to indoor network problem. We are working on it. But if it is indoor network problem how can i am not receiving 4g signal if i move to some other places where there is no issue of 4g signal, like railway station, mall etc.

Then i again raised the same concern to them, now they told that issue is from back end, where 4g settings have been disabled for you. They forwared my request to back end team. Even after waiting for 1 day issue did not resolve. Again i called them now another resource telling me that within 24 hr your issue will be resolved even given me the commitment. After waiting 24 hours still my issue is pending with them. Now they are telling they are facing some technical issues with system or server. They can't help. Due to their careless attitude, my work is getting impacted. Thinking of doing mnp, never ever will become their client again.

Call drop - after ever 2-3 calls the call drop is seen. We have 6 connections and all are facing this trouble since last 2 weeks now... There is no proper reply... Just say your hand set may be trouble... We buy apple new hand set 3 months back... We can challenge the legality of such absurd reply from the technical people... But such bad companies can survive only because of corrupt officers and government where we can not do anything.

I have recharged my airtel prepaid 3g data. The company has offered 1gb -3g data for 28 days on recharge of rs.152 at my prepaid mobile number ([protected]) at online portal, but after recharge i received only 200mb. This is the case of misleading and fraud by the airtel company by offering the data recharge of some other value and crediting something else. During this recharge i received the massage of the transaction id[protected] dated september, 30, 2016 at 19:03 hrs. (07:03pm). Here, i am providing the screen-shot of the display which i got after online recharge where the same (Rs. 152=1gb 3g-28days) is mention. Please take needful action.

I have requested postpaid to prepaid conversion for two of my airtel numbers ([protected] and [protected]) on monday (26 sep). I have paid all my bills with excess of rupees 50 for each sim card and paid 50 rupees for 2 new prepaid sim cards. I have given my voterid as id and address proof. I was told that my postpaid sims will get deactivated in 48 hrs. But even after several followups nothing got changed so far except waste of time. Even...

I'm vishnu vijayan, i want to deactivate my airtel number [protected] earlier as possible.
I have some problems with that number so i want to deactivate as soon as possible.
I received so many anonymous calls on that number and i had lot of problems with this calls...
Please take an immediate action..

I am using this sim for almost a year now and i have never faced this problem.

I had almost rs.70 balance in my phone and above 700 mb of internet balance.

Al of a sudden i cannot call anyone, nor can i activate my data pack.

1st i thought this could have been some problem with my phone. But when i returned home and connected my phone to wifi and opened the airtel app i saw that the in place of...

I have applied for new broadband connection through airtail agent mr. tarbez ali whose mobile number is ([protected]). the attached form was as a receipt towards the payment given by the agent. from last 4-5 days mr. ali is neither responding my phone calls nor i have got the connection. saturday he has provided me a number and told me that the connection will be done on sunday before 2 pm. when called the number [protected] (mr. ashis singh) he said your filled form is wrong but i will try my level best to given connection but nobody turned. i here with request to look in to the matter and why i have not been provided the connection from last 15 days. airtail broad band is a chitter company and their sales persons are useless. they don't know how to talk to customer

I have been trying to contact with airtel since last 3 days, always it is saying "ongoing system upgrade is going on". I hope they shutdown all communications with customer care just because of jio :). Other wise i have called 2 weeks back customer care for offers instead of porting to jio. They said i will get sms in one week regarding voice offers / any but no response yet.

Worst and saddest customer service by airtel team. On 16th sept, i opted the porting my number, but very next moment retention team executive call me and giving me a fare package and ask me to stop porting process. On that moment i was carrying myplan 499 but your executive give me legacy 399 plan with 50 rs discount on rental as wel as extra 500 minutes of local/std and 1gb 4g/3g data. I agree with that.

On 23rd of sept i have submitted all required document to nearest relationship center for activating new plan. On 27th retention team activated my plan. For this i have called[protected], [protected] nos.

From the morning of 29th sept i am not able access any 4g/3g/2g data on my number. Come back home in evening i checked from my airtel app, that the plan is reverted back to 149.

This is a act of fraud. Retention team cheated me with such petty offer. So cheap way to retain customer.

Dear sir/madam,
I have applied for airtel broadband connection more than one month back and i have paid 1000/- as a activation fee and its reversed but i did not received the amount till the date,
Just providing you my account details and please transfer the amount on below account no.

Account holder’s name – imran khan
Hdfc accounbt no. [protected]
Ifsc : hdfc0000657 (Attached cheque copy)

Details of airtel:-

Airtel broadband form no. Fh4697930
Cash receipt no. [protected]
Airtel account no. [protected]
Ticket no. Aor25b438

Please resolve the proble immediately

Dear Sir,
last month bill amount paid by online on before due date.but this moth they are showing previous bill amount not paid that's why they are added the last month bill amount including this moth bill.i have the proof of payment receipt copy & i have shown the payment receipt copy to them. they don't want agree with me. plz sir help as soon as possible.my email id is [protected]@gmail.com.my contact no.[protected].

I have given my request to migrate my prepaid number [protected] to postpaid but till now i have not received any update. It was given 27th september.
Please look on it and tell me how long will it take till now? I have sent email to your desk but no reply is received till now. Tell me whether it will be resolved or not. I was said that it will take only 24 hours.

Hi. Yesterday i swapped my sim as i wanted nano sim and was having normal one. At gallery i was told that my new sim will be activated in 10-15 minutes and the old one will show no network. It didnt happen. Thn they told me to wait for 2 hours. I asked why and they had no answer for that. After 3 hours i called customer care and they told me to follow the same process again. This time in 5 minutes my network went away in old sim. I thought the new will start soon. Now its more thn 15 hours and new sim is still not working. This is really frustrating as i m without my cell phone working due to this. It would have been better if gallery keeps a cutter to cut the normal sim to nano sim. My number is [protected] which is not working at all now.

Bhai gao me ek bhi tower nhi hai yaar koi yaha bhi lgado tower aisa na kro bahut dikkat ho rahi h gao walo ko...
Mobile tower gao se 5 km. Door h kisi bhi company ka network gao me nhi hai aisa na kro yaar jimeen bhi ham hi de denge apni tower lgao gao me...
Kamse kam 2000 log preshan h hamare gao me network ki wajeh se aisa kya sari company aankh band karke baith gyi jo yaha ek bhi tower ni laga aaj tak..