Airtel Complaints & Reviews

This is in response to the letter received from airtel regarding non-payment of broadband bill.

The broadband connection was disconnected in Feb itself this year.
The fixed line no is [protected].
I sent the following mail on 30th Jan, 2016 to airtel customer care to disconnect the service asap.
After this, I received call from the customer care regarding this. I confirmed them to discontinue the service which they
said would be done immediately . The last bill I paid was dated 5th Mar of Rs 1595.The transaction ID is[protected].

I have been receiving continuous mails for non-payment for airtel number [protected]_dsl, account [protected] . Now I receive a letter to pay Rs 4718.
Please look into the matter otherwise I will have to take this to consumer court. i m highly disappointed by airtel services.

jyoti

Wrong No. [protected]
Amount. Rs.250/-
Correct No. [protected]
Date of Transaction: 17th October 2016
Paytm Order No. #[protected]
Airtel Reference No. given to Paytm[protected] They are saying to contact Airtel)
Airtel Complaint Reference No. PR[protected]
Airtel Complaint Status shows - Closed
Issue not resolved, money neither credited back to Bank Account nor Correct Phone Number Recharged

Hi,
I was using the Airtel No. [protected], 4 - month ago they charged on Rs.500/ for data service while I had not uses the same, As I had taken the plan of 299 in which 1.6 GB data plan was available. I never uses more than this.
So I did several correspondences with Airtel to correct the bill but they don't do and started adding this extra amount with others charges like late penalty in next every bill. I did not paid such extra amount and now it reaches to Rs.1345/ though service are stopped since two month.
Now they are charging this amount in my corporate Airtel mobile Number.
Please help the way forward.

Good day,

Please note that I made a call to toll-free free number of Tata docomo [protected], and there has been a balance deduction of RS 8 ??. Please see the attached screen shot which clear ly shows it's a toll free number.
I spoke to your representatives but I didn't get any fruit ful resolution.
I don't understand why every time airtel is deducting such amount

I am upset with this network is been 7months poor net work quality . And forget about the 4g . If we are recharge for 4g instead of 4g we r getting E signal .waste of money and time . U people are jus boasting around regarding you network .I stay in kochi near airport ..but you have not fixed Your so called airel tower . I think all the advertising is fake of airtel.
I believe complaining on this website will work more easier and some action could be taken .

HI Team,
am not getting Internet fro 6 days .had a complaint number (#[protected].when am calling to customer support they are always giving only one good answer.i.e Sir we will solve your problem with in 24 hrs.

As i said above.calling to customer support from 6 days and escalating .But no use and not getting any trustble answers.

can anyone please take a serious action and help me ASAP.

Thanks
sreenu.

Sir i shifted my house few days back and gave a service request to airtel to shift my broadband to the new address and the airtel authorities gave me a time of 5 days but there was no response from airtel in those 5 days. I kept on calling and all they said was there are no ports available in that area for the time being but when i applied for a new connection there were ports available so that means airtel is not giving regards to its existing customers and wants new customers to come.. Not even an executive called for an explanation or anything.. They have been avoiding it

Please look into the matter
Airtel fixed line number - [protected]
Customer name - mannat innovative media solutions

Hi sir,

I have been using airtel post paid connection till Sep 2015, as i planned to move to Australia, I requested to cancel my connection in airtel customer care center Udupi and Manipal on 2 on sep 2015, but it was not canceled and i was receiving bills and i could see that the connection is still in active state. I raised a complaint about this today on 18 sep 2016, to the customer care center, somebody named srinath from cancellation department told me that it would be canceled within 24 hrs. On 10 sep 2015 i saw that it was still massage coming I am takeout the sim from my mobile from 10 sep 2015 my Housband stayed in Manipal his number is [protected] Airtel and my Idea Sim [protected] also with him Please cal him [protected]. Now i am staying in nashua Australia and i will not be able to use the sim card nor talk to the customer care, i kindly request you to cancel my airtel postpaid connection immediately.

Please help me out in this regards. It has been very frustrating for me to go over this.

My post paid connection number is: [protected]

Consider this as my authorization to cancel my connection and please cancel my connection immediately and deactivate my sim card.

Thanking you
Sulochana B

For the last 2 months, there have been a deduction of rs. 99 towards international roaming but i have not been to international. My current location is milanpally, siliguri, westbengal. The nearest border is nepal which is 3 hours journey. And i have never been internationally. Last month, i spoke to customer care and they refused to help me. I said to deactivate it and they said not possible. They were adamant in their response. Today, also i spoke to customer care vinay kumar and he said that there is nothing he could do. I can change my service provider as well. There is a discrepancy in your network in west bengal. Instead of correcting it, you give me a go ahead with the number change. Brilliant!!! What a customer service. On my 2 numbers, i recharge somewhere close to 5000 rupees and was about to change my other vodafone number to airtel. Thank god, i did not do it.

Please let me know what options are left with me.

1) should i change my service provider
2) you will refund the talktime that have been deducted and disable the international roaming which your customer care refused to do

What options do i have?

I recently(10 months ago) changed to a new 4G SIM in Coimbatore(Avinashi rd) customer care by providing all required documents. Now my SIM is damaged and I went today to get replaced. Even though I produced all the ID proof, why do I still have to submit photograph and all relevant documents as if I'm getting a brand new number. What happened to all the documents I submit. Why cant you add a new SIM just by checking the particulars. Are they going straight to dustbin??
And the staff were equally rude. You people give us substandard SIM cards and complain about our mobile sets. Immediately two more gent staff came to threaten me. Please request you staff to keep in mind that not all customers are well versed in rules as they are and it is their duty to LISTEN to our complaints and then suggest solutions.
I wish I was not part of AIRTEL. Your schemes are costly your network is good but your treatment of customers is poor just like your SIM cards.

I applied for porting of mobile from Reliance GSM prepaid (no. [protected]) to Airtel Postpaid (399) plan and submitted the documents to the person who came to my home and gave me a sim also on 5th October 2016. I filled up all the forms myself to avoid any mistake and gave Aadhaar card as ID and address proof. After 2-3 days I got a call from Airtel and the person came to my house to give another SIM saying that the previously given sim was having some technical issue. He did not take back the old sim. I received several calls from Airtel saying that someone will come to verify the address and I confirmed the address and route to them. When no one came till 15th October 2016, I visited Airtel store in Chembur Mumbai and I was told that address is not traceable. I saw that my address was wrongly written and confusing. I got it corrected and again waited for persons for verification. Till today i.e. 18th Oct 16, no one visited me. When I contacted customer care they again said my address is not traceable and when I asked the address mentioned, they again told that wrong and confusing address. The person was very rude and was not interested in helping me, . He asked me to go to Airtel stores again and told that it is the only solution. He put the blame on backend team. I am surprised how they are writing wrong address when I filled the form myself and gave address proof also. Till the form was not collected from me, I was receiving numerous calls from Airtel for porting, Now they are least bothered. Such an unprofessional and poor service that the people can not read and write the name and address correctly. Shameful. I don't know what is to be done now.

Hi Team,

I had applied for corporate airtel plan for my two sim cards 3 months before

1) [protected]
2) [protected]

From the above numbers only I got correct plan for [protected].

On [protected], they have activated regular 199 plan mistakenly.

I did raise this issue so many times on below numbers

1) [protected] _ Rahul
2) [protected]_ Deepak

They had asked for documents again to resolve this issue, and I got mail from Vaishali for documents. I did submit all the documents to them on [protected]@gmail.com.

After that I had chased so many times for an update, but haven't got any response neither they have received my calls.

I am facing this issue from last 3 months. Yesterday I had a call with customer care and they suggested me to raise this issue on the emai id [protected]@in.airtel.com and I am did so. But it seems that airtel doesn't care about customer request.

I got reply by stating i am not applicable for the plan i had requested whihc is not making sense to me as i got same plan on my other sim them why can't they provide it on other sim card.

Really I am suffering a lot due to this kind of service so need your urgent assistance.

Regards,
Sameep
[protected]

I started using the services of airtel 4 months ago and took a unlimited plan.
They gave me a rebate of 5000/- bucks and I made regular payments.
But last Month I was late and without any prior notice they stopped my services.
I was at a different place and couldn't use any airtime or Internet due to which I've suffered heavy losses .
I couldn't communicate with my people and thus stopped using the services .
Now they have sent me a bill of. 3000/- rs and that too when I've not used any services.
Please see to it.

Sir
I wish to submit that I (Dr. V. K. Goel, District Program Officer, o/o CMO Solan) using post paid Airtel number since January 2016, since 8th September i start getting problem in incoming calls and if anyone calls they listen voice message that" the Idea number is not in service". for which i registered compliant in airtel customer care on 9th September 2016. but they didn't resolved and now yesterday the appellate authority of Airtel mailed me that your number is with Idea whereas still outgoing and incoming from airtel is there and since January am paying bills to Airtel and last bill paid on 10th October 2016 (Copy Attached) and my number still showing and working on Airtel Network coming. One year ago i ported the said number form Idea to Airtel PostPaid. now I have apprehension that Idea Netrwoking Person in convince with the Airtel person deliberately/with malafide intention manipulating and misusing my number as by own the number cannot transfer to Idea from Airtel. Please I request you to look into it as its breach of my privacy and by such action my number they may use in anti social activities also as if they by without my consent and knowledge shifting my number. As I am H.P. Govt official i am more apprehensive as per today's scenario where anti social and anti nation elements are active and they using all the digital media for their activities. i feel they may also approaches to these service providers for such activities. I am requesting you to take action against Airtel regarding the malpractice and for manipulating with my Personal Mobile Number [protected]. Earlier also when my number was in Idea one of the Official from Idea done same and disconnected my number without my consent and i came to know that time also they transferring my number to some other person.

(Dear V K Goel,
Greetings from airtel!
This is in reference to your email regarding not able to received calls on your airtel mobile number [protected].
Basis our discussion on [protected], I already escalated your service issue to your circle team and we were following up on your issue, and finally as per our team revert, the number [protected] which you were having in Idea one year back was not completely disconnected from their end, hence your are facing the issue.
Further, Our team suggested that, not to persist the problem further more, you may reactivate the number at idea operator and get the disconnection at our end in Airtel and after 3 months back you may write us for port in.
Hence request you to kindly contact with the Idea service provider for further assistance.
Currently your number is active.
Thank for your co-operation.

Yours sincerely
Indira Verma
bharti airtel limited

[protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To: dr.[protected]@gmail.com Sent: 04/10/2016 05:40:10 PM Subject: Re: REGARDING AIRTEL POSTPAID NO [protected] Dear V K Goel, This is in reference to your email regarding not able to received calls on your airtel mobile number [protected].Basis our discussion on [protected], I would like to inform you that I am escalating your issue to the concerned department and they will get back to you within 72 working hours with an update.I regret the inconvenience caused in this regards.Thank you for your understanding.For further queries, please do email.Customers touch points:Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7. Level 2: Nodal Team:nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
AANCHAL MANCHANDA
bharti airtel limited

I am very dissappointed with airtel services. I put request for porting of Airtel (Mumbai) postpaid number into Airtel (Andrapradesh) Prepaid. First off all it take more than two week for porting and after acceptance of porting request my old sim is not working from midnight of 15 Oct and my new sim is not acctivate till now. When i share this issue with customer support they just don't bother about it and didn't give me appropriate solution. Even airtel service provider not in motive to help me on this issue. It has been more than 24 hours i have no contact with others and my all activities are stop because of this.

My Name:Gopi Manjunath
My Mobile No.[protected]
Document submitted at airtel regional office. My Voter Id, PAN Card, Driving Licence.

I have called customer care representative on 3rd October has his direction I have visited Airtel Regional office and requested postpaid to prepaid on 5th October 2016 at Iyyapanthangal regional office, So far I have not got converted to prepaid almost 13 days happened whenever I called to customer care many time whenever I call representative ask me the story from beginning and he will transfer to senior officer they will make me wait for 20 mins and they say we will resolve the issue within 48 hours and update. the same i am listening from last 1 week. (Dont Airtel system shows any updates when i call customer care)

Kindly resolve the issue as soon as possible.

I had recharged on 13th oct 2016 through airtel money Rs.37 for reduction of call rate. in airtel site and airtel money page it was well written that "all local mobile calls @ 0.7p/sec validity 14 days"..
but I got cheated, I couldn't enjoy the call rate reduction so far.. As I complained to customer care they says that such recharges are not available with airtel
all screen shots attached

My mobile having airtel number [protected] has been theft today at 9 a.m. while travelling in train during jaipur to gaya. I tried contacting the number, it rings and somebody lifts the phone, disconnects and switches it off. It has happened more than 20 times. There is strong possibility that the number can be used for illegal activity as it has good amount of balance.Kindly block the number as soon as possible to prevent it from misuse. Kindly inform the same through email to [protected]@yahoo.com.

Hi,

I am Gautham Kamath from Karnataka. I am a very old customer of airtel since 8 years. I was using airtel prepaid mobile services and recently I came to US for a year project. I had a international roaming plan. But couldnt use it much. The sim is deactivated recently since a week. I have shared this number to most of the places and I need this number back. Please help me in this situation.

Regards,
Gautham

Dear team consumer forum,

i have using my mob no. [protected] & [protected] with airtel as service provider and with my family plan 1599.

on 7 aug 2016 i have requested the airtel to discontinue my family plan on my numbers and apply rs. 399 plan on [protected] & rs 599 plan on [protected] as per my service request no. 70745552

but till 24 aug 2016 they did not changed my plan and in next bill charged rs 910 extra for the period 08 aug to 23 aug which was wrong.

even to get my plan activated on 24 aug i had to call airtel 5 times on 8, 11, 14, 16 & 18 aug

i have raised a concern with airtel team in sep & oct with multiple calls on there customer care no 121, 198 they simply gave assurance that the wrong charges will be waived off.

even yesterday(16.10.2016) airtel representative called me and gave assurance that charges are waived off.

but still today(17.10.2016) they stopped my services and when i asked the reason on 121 they said the same is due to overdue payment.i have already paid 680 rs. (which was genuine charge) within due date.

i request this forum to kindly intervene and as k the service provider to immediately start my services and waive the wrong charge of rs. 910.

interaction no with airtel are [protected] & [protected](dated 17.10.2016 for 1 hr 16 minutes)

regards,
satyam shukla
[protected]
[protected]@gmail.com