Airtel Complaints & Reviews

My name is mr. Koilmani my mobile number is [protected]. I am airtel customer for more ten years i gave my adhar card number to link to my mobile number to your airtel murugankurichi branch in tiruvandrum road palayamkottai, tirunelveli 627002 on 21.10.17 at 01.19 pm but card was wrongly enter for airtel payment bank. Twice by finger print link to airtel payment bank.

I am cheated by your staff in the airtel office kindly transfer my money in airtel payment bank to my bank account. Kindly clear my request.

Thank you.

I am a regular customer of airtel. Today morning i have recharged the wrong mobile number. I have done this recharge in the airtel online recharge official website. So i request you to please shortout this issue as soon as possible.

Date-27/11/2017

My correct mobile number-[protected]

Wrong mobile number-[protected]

Transaction reference number - [protected]

Amount -249

Pls refund the

I made a complaint about network issue and its been a one month and still m facing an issue. If you are not able to give a better service then why are you asking for bill-payment? We are ready to pay but for better service not for poor and abusive services. Its pathetic and i think you should #officially declare your self as india's one of the worst service provider.

Dear sir / madam,
My name is mukund sharma. I am a serving military officer presently posted to a remote area in rajasthan. Few days before (In september 2017), i had bought an airtel sim [protected] primarily for internet connection so as to do away with frequent switching over of sim from mobile handset to the internet device. I took a regular 6 months pre-paid plan (For an amount of rs. 293/-) for broadband connection. Although i had paid the full amount in advance itself but still my connection was snapped off in an illegitimate manner without citing any valid reasons. I have been running to the dealer shop since last 7 days (Since 20 nov 17) but he also seems to be helpless. After waiting for quite a long time, now i do not have any other option but to resort to filing a written complaint. By virtue of being a responsible officer of the indian military, i am supposed to follow the orders of my superiors in the most befitting manner for which i need to travel very frequently to different places within a short notice of time.in such a situation it is quite difficult to function efficiently without regular telecommunication services.in view of the aforesaid narration your good self is requested to look into the matter and re-instate my internet services at earliest. Thanking you in anticipation! (Alternate number [protected])

Hi team,

I am getting several calls from vodaphone team to portin my airtel number ([protected]). Even i am telling i am not interested they teling “why you not doing port in. Till you will not do we will call you”. I am really harashing.

Need some action against these calls.

Some numbers below i get call and they misbehave and force to do portin.

[protected]
[protected]
[protected]
[protected]

And there other numbers too.

Let me know the action taken against these calling & stop call me at [protected] immediate.

Thanks
Rakesh

I'm trying to port my number from past 2 months and airtel people are just asking me to pay money for converting my number from postpaid to prepaid. After sending the sms to port the request is rejected from airtel. Now i have to recharge in airtel for 1999 which says unlimited calling for local std roaming but still i'm not able to call roaming numbers other states. When i'm trying to call customer care they are just rejecting my calls. I'm so stuck in this problem please help

Hi,

This is prakash, phone no. [protected], i have migrated my number from postpaid to prepaid on 25.11.2017, on the same day the my connection was disconnected, nor postpaid sim was working nor prepaid was active, then i took somwones phone and called the cc 198 may times everyone fail to inform that the conservation takes 24 hrs not ever your arc agent has informed me about this, really made things terrible to me.

After the migration i had called somany time 198 to know my call rates, no one has informed me about frc, and i recharged for rs.20 as i had to make some urgent call, and now my call rates are very high as because i dint do frc and none of your have informed about frc.

Never expected such errors from airtel in 6 years of my connection, really disappointing, regretting being with airtel, insted i have ported out my number to someother operator.

Responsible authority's pls take serious action on this and justify the same.

Looking forward to your reply.

Thank & regards,
Prakash d.

I have been talking to airtel from almost 7 months regarding the pathetic network issues. I would have made 100's of calls to customer service to get it resolved, but there was no help at all.

Since, i did not get any positive help or response, i stopped using the service abruptly. And, also i had made it clear to them that i will not pay the dues till the issues are resolved.

Now that i am no more using their service, i need my full dues, or at least 70% of my due payment to be waived off as a goodwill gesture. I have the call recordings with me to substantiate my problems.

Hi team,

I have raised mnp request from airtel karnataka circle to port the mobile number [protected] and its not happened from last three weeks. Always its saying mnp is progress.

When ask customer care, they are saying its waiting from mnp response.
Can you please help me to port the mobile number.

I should receive either rejected or processed. No response.

Hi team,

I took a plan for 2499 last week however i am not happy with the customer service provided by airtel team, i am sorry to say this customer service continous i wil have to ask airtel to take back their iphone and i will stop making any kinds of payments, below is the summary of the whole scene :-

1. End october - i visited newly opened airtel dealer store near noble hospital, beside icici atm bank magarpatta road asking for the details about the onlien story the staff was not user friendly and didn't gave me any details about the online store and asked me to check online as they don't have any details about it.

2. First week nov i raised an online request to buy the phone and visited the same dealer storage again to confirm about the service they gave me all information confirming that my plan and the other child plan will be on unlimited calling plan with 30gb of data to both parent and child.

3. Last week of nov - i was happy after receiving the phone however i had trouble adding the child to my base plan to resolve i visited again the same dealer store to which they gave me very stupid information, my child number is already an airtel postpaid number [protected], the person on front desk asked me to make the number to prepaid and then perform the port in and then they will make the number as postpaid then only my secondary number will be active with the unlimited plan, the whole idea sounded very incorrect to me that why being a customer i had to go through so many hassels,

4. The same day on 21st nov i called the call center to which the person who attended the call was very soft spoken and helped me in adding the secondary number to the plan, i thought all my issues are resolved here bu the story of confusions with 2499 plan did int stopped here.

5. 27th nov - my wife checked her plan in my airtel app and she saw that she is under 299 plan to which she was surprised and she called up csr again this time again csr misguided her and told her that she is under 299 plan and inspite of being my child she will be only provided with 1gb data per month and she will be charged for the outgoing, common you gotta be kidding me, so much of confusions.

6. 27th nov - i again called up the csr and this time lady confirmed me that both the parent and child are underlimited calling plan and 30gb of data per month,

Are you really kidding me for the person who will be paying 65k to airtel in two years has to go with so many hassels just to have an iphone, better would be i would have continued as vodafone customer and bought an iphone from amazon for 40k.

Regards
Ahmed

Airtel is now becoming india's slowest network. They are not providing internet speed properly & also not providing services like a pro. On, 18th of september, 2017 sayan complained to airtel customer care (198) regarding slow internet speed. The executive asked him to wait for 48 to 72 hrs, and the internet speed will be increased. Meanwhile he was receiving 400 kbps (Approx) in 4g, where as a 4g internet connection means the transfer rate must be atleast 21 mbps. After 4 days after complain, he called 198 again, but got the same message to wait for 48 to 72 hours. Contacted again and again and again, but same messages he received from the executives. Later on 1st november, 2017, he called up again as usual, but the executive frankly told sayan, to port to other operator. Yes, you read the right thing. He still trusted airtel and continued with the connection and called again and again. Sayan was using 776 inr plan [649 inr (Unlimited calls, 100 sms/month, 7gb slow speed 4g internet, internal taxes, useless excuses charges, etc)+ 18% gst]. Indian service no. Call charges + over sms charges extra.

On, 26th nov, 2017, sayan finaly decided to change the no. From airtel to jio (Not so good, but much better and genuine than airtel). The executive was a woman. He asked her regarding porting to other operator, but she told some offers. He will be receiving 30 gb instead of 7 gb [per month in the same plan per month. Sayan replied, "i will be checking for today. If the internet speed, i will stay in airtel, else will shift to other operator". So she told that the same will be activated within a half hour.

But, after an hour past, sayan went out and tried to connect to airtel internet, but was not connecting. Complained regarding this the same day at 9:30 pm. The executive don't know anything.

Executive - he first told that a complain is already registered regarding this and will be fixed in 48 hours (Same old excuse).
Executive - then he told you don't have data.
Sayan - but data pack was there. Around 1.4 gb, and the same is still available.
Executive - then your new plan is not yet activated. He took a complain and mentioned the same excuse.

Around 2 am, sayan again contacted 198 for the same, but received the same excuses, with full of anger.

Contacted on 27th nov, 2017, and received the same excuse. Even when sayan again asked to port to another no., executive replied, "you have to pay the full bill in pro data basis including current usage". But why? Why i will pay the bills all the time? You are not providing the proper service and now you are asking to pay the bill? Shameless. And why will i pay the usage of 26th nov, the whole day the internet was not working!!

Airtel, if you can't provide a service properly, then please stop it. But, at least don't harass people of india with these fake excuses. Airtel is now india's slowest network. They are cheaters and no. 1 fraud company. Simply leave india, its my request.

Complain no. S :
Slow internet speed complain :[protected]th sep, 2017
Internet is not getting connected and plan upgrade freezed :[protected]th nov, 2017

I have recently ported my number [protected] from other service provider to airtel. From the very first day 17th november 2017. I have been trying to activate missed call alert and call conference service. But after 10 days of service request i am only able to activate missed call alert but till date unable to get any positive response from airtel end for activation of call conference service. I am very surprised to see that everytime any problem arises i have to keep on following up with their team but haven't got any call back. Moreover after following up for the same the services have not been activated. This is really very frustrating and unprofessional from a brand who advertise to listen to customer. I really feel pity on myself for choosing airtel over vodafone. This kind of services is not at all acceptable.

Regards
Himadri debnath
[protected]

I got a message today that videopindw service has been activated @ rs 30.0 for 7day (S). Service will be renewed after validity expiry. To use, click http://bit.ly/actvnvp (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789
I didn't even opt for this then why this has happened to me?
I deactivated the service through my airtel app. I want to ask why do you activate any service without customer acceptance. I want my money back.

Last month even after not utilizing the data balance for airtel postpaid, airtel charged 500 rs for data charges. While looking at exceptionally high bill i checked the bill thoroughly and found that it is incorrect. After complaining at customer care they accepted the fault and told that it has been happening with all customers, but they did not do anything on their own and took action only after i complained.
This month also the same problem is happening with my bill and it seems that this is some trick by airtel, those who dont check their bill will fall prey to the situation.

Dear madam/sir,

I am facing very bad network issue since october and after giving complaints too there is no changes in the quality.

For internet and calling facilities i am paying around 1000/- rupees per month but it seems they don't care about the consumer's issues. I think its time to port the number as they don't left any options for us.

Please do the needful.

Thanks & regards,
Sameer

Hi,
My internet speed is very slow with speed of 2g, most of the times it doesn't work at all. Also i am facing voice drop and call drop issues. Every time they enquire, register a complain and promise to resolve it in few days, but those few days never gets over. I have been facing this issues regarding poor network and internet connectivity from long time and now i am thinking to port my number. I am really very very disappointed with airtel service.

Thanks.

I recharged 350/- on 24-11-17, transanction done msg came with bill, but according dish tv, no recharged is on that nor till now credited. Both side contacted so many times on mail or voice. Sir i am helpless in this matter, their responses are not satisfactory to my query. Perhaps i suffered a fraud case as others. Trans id[protected]
Ac no-[protected]
My no-[protected]

My phone number always saying not reachable. I am not getting any calls in my number. I phone number is [protected]/4g sim.
Please solve this problem. I am facing this problem in last two weeks. I am restart my phone many times but this problem was not solved. Immediately solve this problem. Otherwise i am going to change my network. All type signal is getting to my number but also it saying not reachable. Check the problem.....

Not sure how this mail is processed. I am writing this as a last resort. Probably a mail bot will send me an auto response.

Firtly, i have a 40mbps vdsl broadband connection but this connection is supported by airtel 4g hotspot from my phone!!! Ironic.

- ever since airtel shifted to vdsl, the consistency and reliability of bandwidth has deteriorated.
- i believe, the entire airtel chain of hierarchy is aware of it but there is little done to alleviate the pain
- i have never got 40mbps save the first 1 week since the #.
- i have made repeated request to 121 to do something about my bill. They have put the onus on me to beg and get the changes done. I definitely do not think it is customer delight in anyway.

I also under the reason because of all the tpvs that airtel has brought in for wireless services and keeps all the controls centrally. This is ridiculous in any form if airtel wants to have a great customer sat.

Essentially, the front line team has no authority or power to delight the customer and now the service has become even worse.

I have attached a few of 100s of screen shorts on the type of bandwidth i get.

Please resolve the issue technically and financially.

Thankfully, we now have other broadband service providers as options and i have been extremely patient despite paying top dollar for the services.

Regards sunil kumar

They simply deducted rs.35 for a week and added that it will be renewed after 1 week validity. To deactivate sms stop to 155223. And the money is gone.

I deactivated it and next day another rs.49 got deducted for hot chillies without ant request from our part. This is frustrating us. I am gonna port to idea soon.

This is pure kind of fraudulent activity. It's disgusting. They just pick pocket us especially from those struggling to meet the both ends.