Airtel Complaints & Reviews

Dear sir/madam
This mail may be considered as notice and complain against your service. I would like to mention that as per call from your back office [protected] at 15:30 hr (File attached) proposing 399 plan the person itself declared that 399 plan is fixed which included gst or any other type of service charge. Please listen to the attached 3gp recorded file. You can find it 3:40 minute onward. This is one of the reason for which i am agreed to take this connection. However when i received the bill it is showing extra charges. Kindly see my bill. According to the commitment the charge will be = voice (399/30) x18 +sms 4.50 = 243.90. Hence i am paying this only. I would request you to correct the bill. Previously i have complained about the data on dated 24/09/2017 09:30:30 pm and replied on thu, sept 28 2017 at 5:27 am and partially it has been solved.
It concludes that reputedly you are harassing me. You are trying to cheat me every time. This is very alarming and well enough to rise a complain against you in consumer care. Please go through the recorded file and give service as committed. Below summary is given below.
1. Commitment: 399 plan with gst and other charges (Fixed as said by the representative).

Originally happened: as per last bill calculation done wrongly. Correct calculation is given above.

2. Commitment: monthly 11 gb data.

Originally happened: given after complain dated 24/09/2017 09:30:30 pm but only for 6 months.

3. Commitment: unlimited whatsapp and facebook after finishing data.

Originally happened: situation not came till now.

4. * i have another recording that the your back office representative asked to give rs. 50.00 before getting sim card but till it is mystery for me. It should be placed in deposit money in my bill. It is not there. Hence please correct it.
Further i would like to mention that the same mail sent to [protected]@in. Airtel.com on 29th oct but till today no reply or action has been taken. The extra amount has been added in the current bill.
With regards
Dr anup mondal
[protected]

My name K Bala Ravi Kumar Varma for sim proof with aaddhar with same name
I make change Bsnl no [protected] to Airtel Network sim no[protected], when I completed my transfer documents with Airtel and reached to kuwait with new sim but it is not activated, so what should I want to do to activate my sim it emergency, I need a help

I have transferred rs 250/- on[protected] from phonepe to my airtel payment bank upi ([protected]@airtel). Now, money has been deducted from my icici bank which is linked with phonepe and phonepe claims that my transaction is successful. The utr number they provided matches with bank invoice transaction (Utr number is[protected]. However, airtel claims that there is no transaction received. Phonepe claims that transaction is successful. If their both claims are correct, then how come my money has deducted from my bank and it is not to be seen anywhere? I contacted them several times, but airtel cc are adamant to answer my queries, i have written to their grievance officers to no avail. Now, please help me to find my money.

For your reference i am providing you the case number of airtel, transaction numbers with phonepe and my bank.
Airtel case number :966454.
Phonepe transaction number : p1710301738253628241864.
Bank transaction number:[protected].

Hi
I am following up with airtel for last 7 to 10 days for the revised invoice with gst number.
I have mailed to everyone (Relationship managers to his boss to others) but no response from them. The services is poor and no communication. The last date is 17th nov'17 and no one bother to call me back. I have two active lines of 100 + 100 mbps. Please help me / call me @[protected]

Since 3 month i was unable to use 4g connection speed at my location and surprise thing is that full network with 4g data connection shown in my mobile. I was complaint many times to airtel but no body to interested to resolve issue also my each and every complaint gone to be on hold by airtel.
So this is my last request to airtel to please resolve it asap otherwise i need to change my service provider.

Airtel number : [protected] – post-paid connection.
Location : 8th floor, mondeal heights, near wide angle cinema, iscon cross road, sg highway, ahmedabad.

I want message detail of my airtel number [protected] from 1 nov 2017 to till date, so that i can use my number properly, please make it urgently, because i have to do my work on daily basis. I want message detail of my airtel number [protected] from 1 nov 2017 to till date, so that i can use my number properly, please make it urgently, because i have to do my work on daily basis.

My porting request was taken on 1/11/17 and i was assured by airtel person that i will get the service within 7working days but till now my connection not resumed. I have followed up with airtel person for the same. When i told them if i don't get the service then i will move to other service provider, for my surprise your company guy asked me why i am so eager for airtel service then. This kind of service is simply unprofessional and not acceptable. I never knew airtel will give such pathetic service. Please address my issue and groom your employees so that they can provide better service to the customer.

Sir,
I have ported my reliance gsm number to airtel postaid plan. As stated, i was asked to dial 59059 to activate and for verification after inserting the sim to the handset. But when i am dialing 59059 it is not verifying my details, rather offering me few offers regarding ringtones and other waste stuffs for which i am not at all interested.

Now i am unable to receive any incoming calls on my number. Kindly look into the matter and treat it as urgent as i am about to receive many urgent calls on my number. My ported number is [protected].

My alternate number - [protected]

Gaurav kapoor

I have talked customer service representative and added my another number to my existing plan. My parent number is [protected] which having 349 plan with rs 50 discount. My add on number [protected]. It was communicated to me that yearly i have to pay 199 additional to add my another number and i can avail all benefits which is there in my parent number. I mean i can share my data, talk time etc. Based on that i port my number and submitted all documents. Now i am getting only 150 mb data per month and i am no option to share my data as well. Worst service ever i experience. I will move to other service provider if there is no positive outcome within 3 days. Both number along with dth everything i will change. Never expected this type taped massage whiched was communicated to me.

Recently i made recharge of 399/-, unlimited calls and 1gb/per day for 70 days. Unfortunately after one day of recharge, net is very slow during day time. Speed is not going beyond 2kbps. Also outgoing calls are not going if i keep network in 4g mode.
Please let me know whether you will be able to resolve or not.
I can port to other network thinking 399 rupees given to some beggar.

I recently shifted from bsnl to airtel via mobile number portability. I had visited an authorised retailer on nov 6th, 2017 to submit my aadhar details and give an mnp request. He was using the official airtel retailer app. He took my fingerprints and submitted my aadhar details, along with the phone number and upc code. Everything went by smoothly. The app also had an option of first recharge after sim was activated. He asked me if i wanted to give a first recharge amount. I gave him rs. 448 and he put in the details after which the app accepted it and gave him a confirmation that first recharge will be done.

Now, today (Nov 15th, 2017) my sim was ported successfully and sim was activated, but the recharge amount was not applied. Customer care executive tells that recharge had to be done after activation. But the official app couldn't be wrong. Retailer says that the amount has already been sent to airtel.

I request airtel to please recharge my number with rs. 448.

Am not able to do a transaction due to debit freeze on my airtel payment bank account i have transfered rs to do a recharge to my no bt now i can't able to do recharge and also not able to transfer money to my account due to debit freeze on my account i am facing this problem because i am using airtel money from a longer time i have no other app to recharge my no

Sir/mam,
Through this letter i would loke to make a request to you to check my bill prepared in previous two months.

My previous two bill (I. E. Of october and september) are charged too much (I. E. My bill is too much). Bill amount is much larger than it should be and there are certain mistakes in it. Please check my bill.

I hope you will look into my problem and will reply soon.

As I sad my car is stolen so I have to show call details of that day which is 30th october 2017 and my mail id is "[protected]@gmail.com" so please help me I have to show the same to insurance company . My phone no is [protected]. I have to claim the insurance so please help me

My mobile number [protected] has been ported-in to Airtel by[protected]:30.

But I am not able to recharge in the above number. So many times I have tried, but problem has not been solved till date. Airtel personnel had told that the matter will be solved within 13Nov 2017. Even after their commitment, the matter has not been resolved till date.

I would request to look into the matter and solve the case urgently.

Ishita Bhaduri

Dear sir/ madam,
I requested several times to migrate my airtel number from postpaid to prepaid mode of payment. I submitted all my necessary documents on 31st october and since then i've been waiting for the effect. But failed. Can i further request you to have the effect at an earliest? Otherwise i'll change the network by portability. Please do needful.

I'm adding the same email, which was sent to airtel..

Dear airtel,

I'm writing this to know & understand why my claim request was rejected, since as per your policy the damage will be covered after 15 days of subscription.
However, this unfortunate incident occurred only after 20 odd days.

If you can't give me an appropriate solution/answer for this, i would request you to waive-off the "airtel secure" charges in the next bill which i've already paid & also unsubscribe the offer.

Request you not to fool your customers.

If i don't get a response from you, i can assure you that i'll switch to some other network.

Regards,
Rashmi nair

First email was sent on 8th nov 17, however no response received till date, not even an acknowledgement.. Today i've sent 1st reminder to them.

Hi,

Its really sad to hear that airtel is providing very very bad service in the secure claim department. I raised a request through airtel secure for my phones earpiece not working properly.
They asked me for the documents. No one came and inspected the phone for the said problem. And then i got call saying that it is a manufacturing defect and closed the service request.
Now i have few logical questions for airtel:

1) without inspecting the phones condition, how did you guys jump to a conclusion that it is a manufacturing defect?
2) i am using the handset from almost 2 years, how can there be a manufacturing defect in an old handset?

May be you have a different understanding of this, so can you guys explain the same to me?
Also, after this, i have unsubscribed to airtel secure. And would never ever recommend it to anyone. I have lost trust on airtel after seeing this unprofessional behavior.

I didn't know airtel follows a policy of letting down their customers.

Hoping to hearing from you soon.

Worst internet speed as well as 4g is concern. Some times the internet speed is 3 mb/s and most of the time 122b/s. Airtel if you are providing 4g so please be true to your words.in advertisements you exaggerate the things but reality is worst than i thought. I have recently bought your 4g dongle just for downloading movies and the performance of the dongle is more than worst. It's my humble request to please fix this.

1. On 11 nov 2017, i put in an online request on airtel website for a broad band connection at my house at the following address:-
Col ps sogal
I block, flat no 335, 3rd floor,
Sena vihar, kamanahalli main,
Bangalore-560043.
2. The cfa number is[protected], & airtel order number is 33601970.
3. On 12 nov 2017, one person named naushad ([protected]) of laxmi teledad reported to my house and asked me to pay online rs 500/- towards installation charges, which i promptly did by using my sbi credit card. The sum of rs 500/- was debited to my sbi credit card account under the transaction number [protected] at 1415h on sunday 12 nov 2017.
On 13 nov 2017, i received a call from raju ([protected]), field engineer of airtel and he stated that the broadband connection at my location was not possible due to technical reasons.
4. Since airtel is unable to provide broadband connection to my house, i request that rs 500/- taken as installation charges from me, should be refunded to me. Also could you let me know how do i contact airtel broadband customer care from my non-airtel mobile number?
Thanking you,
Your's faithfully
Col ps sogal
14 nov 2017
Bangalore