Airtel Complaints & Reviews

Even after sending multiple reminders and calling at their given number "400". The listed problem is not resolved.

They claim to give 100% cashback.. But nothing is coming as cashback. Even multiple reminders sent but every time they are asking reference number and more details, even thigh sent in 1st mail.

Need resolution.
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— forwarded message —
From: "abhishek jain"
Date: oct 23, 2017 17:19
Subject: [reminder][no action] re: [case:662671] regarding 5% cashback on electricity bill pay[payment bank number - [protected]]
To: "wecare"
Cc:

Dear customer care executive,

There is no update on my issue since 3 months.

If you are not resolving the same, i am going to lodge complain in consumer court.

Thanks,

Abhishek jain

[protected]

On aug 10, 2017 18:53, "wecare" wrote:

Dear customer,

Thank you for writing to us.

We acknowledge receipt of your e mail and reference id for your complaint/ query/ suggestion is mentioned in the subject line. We shall respond to you with an update within 1 working day.

Please do mention your airtel payments bank number in the subject line.

For any subsequent e mail interactions, please write to us along with the reference id and your airtel wallet/bank number for us to serve you better.

Assuring you of our best services.

Please note: our service specialists are available for your assistance between 9:00 am to 8:00 pm on all seven days.

Self-assistance:- if you have forgotten your mpin, you can reset the same by your own. Just dial *400*2*4# or login to new airtel payments bank app, select settings and then regenerate mpin.

Thanks & regards,
Airtel payments bank

On 08/10/2017, 06:52pm, abhishek jain wrote:

Hello,
I had done transection using airtel payment bank. But did not get cashback even 1 month is passed.

Please look the attached screenshot for reference.

Reference id[protected]

Regards,

Abhishek jain

[protected]

With reference to above mentioned subject myself rajendra singh, r/o plot no:96, kailash nagar, jhotwara. My oversaid prepaid no. Is discontinued from 05/oct/2017 upto till date. I tried to contact all possible airtel stores and they are not giving me any solution. I almost contact 4-5 authorized persons dilip singh, jagdish, mayank, swati at hr. Being a customer i want to avail services as earlier.

I request you to kindly look into the matter and do the needful. Due to this incident i almost got huge loss both mentally and financially.

So it would be highly appreciated if you will provide me with solution. Looking forward to hear from you.

It has been many days i am really very upset about the airtel services.
I have taken the broad band connection in s1 504 flat, supertech czar, omnicorn 1, greater noida with the fixed line number [protected].
I used the connection only for one month and shifted my house to ghaziabad raj nagar extension. I requested for transfer of broad band services but airtel technical people rejected to shift my connection. Hence i requested to cancel the connection. Complaint number is 86859720
The executive came and collected the modem and router back from us and said the amount will be refunded asap and given us a receipt. But till now no response.
I tried called to customer care several times but no use. No one entertained my called and very rudely they spoke with me. I have spoken with avinash, vivek and dhruv.
Airtel customer care guys called me several times on my mobile number [protected] and promised me that they will arrange refund and its confirmed but yesterday when i called to airtel broadband team they said very rudely that they cannot refund. If this is a case why you people false commit to clients and why you guys suggested me to cancel my connection without transferring and said me to wait for 45 days for refund. Why you guys came and collected the modem and router from me.

Kindly arrange my refund asap or i will go the consumer court.

Now i have shifted to new address

S2 810, socrates 2, supertech czar, omnicorn 1, greater noida.

Make sure that i get the refund to my bank account or to my new address.

Yesterday also i registered a complaint by speaking with dhruv and vivek and the complaint number is 89321810.
But now when i am checking this is not in records.
Airtel has the worst customer support. They are cheaters. They manipulates the clients.
It has been many months my problem never resolved.

I am unable to receive 4g signal inspite of having a 4g handset and 4g sim. All others around me are receiving 4g signals except me. I have tried changing the sim to other mobile and the same problem exists. I have also contacted the customer care twice and they haven't solved the issue yet. At first they told me that they will update the sim settings, but i didnt get any message. Then the second time they told me that they are still processing at and an executive will get in touch with me through email. And the thing is they didnt even get my mail address.

I am using airtel prepaid kolkata sim and recently i moved to bamgalore. Now i want to port my airtel kolkata no. To airtel karnataka. But i am not geting porting code in my airtel kolkata no. After repeated sms. While contacting customer care they told that porting code has been generated whereas i have not received any sms. They also told that you cannot generate porting code within next 15 days. I tried after 15 days but again i got no code.

Hi my name is keshav, my mobile number [protected] which i recharged with the amount ₹ 345/- on 17th october 2017. Transaction i'd number.[protected]. The recharge failed n got a sms saying in 2 hrs that amount will be returned back, since then i am waiting for the payment. The worst part is if i wanted to call or register a complaint we can only reach airtel through 121, which again charges money as i have taken a package there is no available balance. Now whom should i speak to.

Twice given request to improve signal strength at my location, but still no response and revert from airtel. Pls arrange to instruct regarding improvement.

Pincode - 600066, 600082

I had requested for a new broadband connection online with airtel, got a call immediately from sales person from airtel showroom north usman road kodambakkam office and they have arranged a person called soundararajan to collect my documents from my office location. He came and collected all the documents and i had paid three months rental in advance to 500 rs worth installation free. After couple of follow up from me the engineer came and installed and said that i am given only 16mbps speed, since then i have been chasing everyone through customer care but no proper response and the speed remain same and they refused to take cancellation request also. I am frustrated to the core and would like to complain on airtel for cheating customer so cheaply and also refuse to respond to problems raised as well. Not sure how much support government is offering airtel but really bad experience in my lifetime. I would never ever recommend airtel broadband to anyone stay away

Airtel asked disconnected time money when i ask first after many complaints accept there fault and just only deducted download app money which i did not used then asked sorry by email
Then again asking all together money
Really they can go and beg door to door rather than doing this here attached the e-mail which they send

Dear sathienthira t,

Greetings from airtel!

This is in reference to your email regarding billing issue on your airtel mobile number [protected].

I tried to reach you on [protected] and [protected], however unable to reach you.

I apologize for the inconvenience caused. Your feedback will enable us to enhance our services and service experience.

I request you to make the payment of rs.984.42/-, post making the payment i request you to revert back us to make the adjustment of rs.349.00/- on your account.
C how mad airtel trying to contact with the number which they disconnected did any one c mad people like airtel in the world not only that but also i told my another number lost write email but they try to call that too
Finally they send another email please all read this and tell how airtel doing

Dear t. Sathya,

This is in reference to your email regarding service issue for your airtel mobile number [protected].

Basis your email, i would like to inform you that, as per your concern, i have noted as a feedback and forwarded to our team. I have noted your concern on service rendered and wish to assure you of all possible assistance in this regard.

Further, i would like to thank you for bringing this to our notice and would like to assure you that it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

Please accept our sincere apologies for the inconvenience you might have faced due to the under mentioned episode. May we reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence of the same in future.

At airtel, we believe that customer inputs/ feedback help us improve our services and ensure customer satisfaction. We assure you we will incorporate your feedback in the best possible way in our processes.

Please be noted that your current outstanding amount is of rs.1333.42, request you to pay the same.

For further queries, please do email.

Yours sincerely
Shikha rajpal

Sir,
I recharged my airtel prepaid [protected] with re399 and i got 1 gb data per day & unlilited calling for 84 days...but after 28 days my pack had expired..while i told to customer care, he was unable to help me and cut my phone and stop the help service of my number..
Kindly check my issue and short out my problem...

I purchased a prepaid sim from a retailed through my aadhar card. But since activated i ham getting facebook notifications of some other user on phone. May be this number was being used by someone else before.. But even after one month the same thing is happening that means i am not the only one who is holding the same number. Evan when i make a call from the same number the receiver is shown some others name as caller (Truecaller). I am not able to understand the same. Hence i want to surrender the number.. What should i do?

I'm residing at navarkulam, pondicherry - 605008.
In my area from last 3 months i'm not getting 4g connection all over my area, even i checked with my friends in my area, but in my working area rainbow nagar, pondicherry 4g connection is good. I have complaint 2 times in customer support but the issue is still not resolved. Check into this quickly.

I have give request for convert from prepaid to postpaid even lapse of 5 days airtel doesn't activate my services. And same my prepaid services has been stopped. Due to this i have loss my imp calls. I have spoke with care representatives so many time they expand time day by day. When i gave the to nodal officer he will not pick my phone. I can put on twitter also they respond. This no connected in all financial services. I have struggled allot due to non activation of postpaid service

My num [protected] raised many complaints to customer care but I can't get the solution out.my airtel 4G speed at my location is less than 2mbps i want solution as fast as possible it's shame on airtel in not solving my problem from almost a month...

Hi this is mohammed

My mob: [protected]

From: mettuppalayam coimbatore distric

Company name: airtel store mettuppalayam
Last 4 days my airtel sim was problem in my phone... I contacted coustmer care to complaint but no responce for me i changed duplicate sim yesterday 23/10/2017 morning 10:30 in store he said the sim will activate within 4 hours but today 24/10/2017 my sim was not ready... I lost my bussiness this 4 days because your airtel responcibility kindly responce me within 2 hours otherwaise you loss 11 airtel coustmer

Mobile no:[protected]
I purchased new mobile with 4g. I got offer to recharge with 399/-to get unlimited calls and 1gb/data data for 84 days. I recharged with that amount. But i didn't get 84 days validity. I got only 28 days validity with 1.25gb/ data only. Please correct my recharge and extend to 84 days

After getting a flash message from airtel, i have done a recharge worth of 149 where i should get unlimited atoa calls n 1gb data per day for 28days. But in the same after recharge i m not getting the data facility.
Whether i call to contact center for support they behave rudely without any support n disconnected the call without​any information.
So i need some strong action to be taken in this n i hope that someone should call me from ur complaint department to solve this, thanks.

Dear airtel team i I have recharged my number with 399 after receiving sms from airtel as "Recharge with 399 and get 84 gb 84 days". So my 84th day is 07 Nov 2017, but yesterday I received message for recharge by 24 Oct 17, which is 70th day. Why this type cheating??

Hello,

Since past 12 months i am calling an letting you know about the network related issue with my number [protected], which is not yet resolved. And yesterday they finally stopped the data services.
Whenever i turned the data it says your data is paused for rest of the cycle.

In this one year i speak to plenty of cce's but their behavior and attitude were ridicules. They were not at all helpful nor even responsive.

See the complaint below and dates as well for your references:

Oct[protected]
Oct[protected]
Jan[protected]
Jan[protected]
March[protected]
Sept[protected]
Oct[protected]

Now hoping that you will take this as a true complaint, i know you are not capable enough to resolve the issue but at-least take the responsibility.

I am paying you guys every month without delay, but not getting the benefits what i suppose to. I told these guys i am not going to pay a single penny till the issue get resolve. And before the end of the due date they disconnected the data services.

Suggest me whether i need to pay and continue with you, along with the issues or close my number or change the provider.

When i called today they said let us change your plan that might help. What the hell, how can plan changing will help me to get all the issue resolved.

As per my experience i know i am not going to receive any response here so i am putting the complaint on forum hoping that might help.

Your so called "valuable" customer
[protected]

My airtel digital tv acc no is [protected]. We are using four connections of airtel dth in our home since last two years.in september 4th i upgraded one of my set top box to airtel digitel tv. They charged rs 1500 for new box and they took away my old box. Since very first day remote is not working and on our continuos complaints the remote was exchanged twice and even the set top box was replaced with new airtel digitel tv set top box. But till today date 23/10/2017 the problem remains the same and the remote is not working. We want normal set top box back which we had before upgradation and want back our money. It is such a harassment from airtel side