Airtel Complaints & Reviews

Hello,

Since past 12 months i am calling an letting you know about the network related issue with my number [protected], which is not yet resolved. And yesterday they finally stopped the data services.
Whenever i turned the data it says your data is paused for rest of the cycle.

In this one year i speak to plenty of cce's but their behavior and attitude were ridicules. They were not at all helpful nor even responsive.

See the complaint below and dates as well for your references:

Oct[protected]
Oct[protected]
Jan[protected]
Jan[protected]
March[protected]
Sept[protected]
Oct[protected]

Now hoping that you will take this as a true complaint, i know you are not capable enough to resolve the issue but at-least take the responsibility.

I am paying you guys every month without delay, but not getting the benefits what i suppose to. I told these guys i am not going to pay a single penny till the issue get resolve. And before the end of the due date they disconnected the data services.

Suggest me whether i need to pay and continue with you, along with the issues or close my number or change the provider.

When i called today they said let us change your plan that might help. What the hell, how can plan changing will help me to get all the issue resolved.

As per my experience i know i am not going to receive any response here so i am putting the complaint on forum hoping that might help.

Your so called "valuable" customer
[protected]

My airtel digital tv acc no is [protected]. We are using four connections of airtel dth in our home since last two years.in september 4th i upgraded one of my set top box to airtel digitel tv. They charged rs 1500 for new box and they took away my old box. Since very first day remote is not working and on our continuos complaints the remote was exchanged twice and even the set top box was replaced with new airtel digitel tv set top box. But till today date 23/10/2017 the problem remains the same and the remote is not working. We want normal set top box back which we had before upgradation and want back our money. It is such a harassment from airtel side

My mobile number is [protected]
The recharge of 349 always fails on my number though other recharges seem to work fine.
I'm currently using the 399 pack.

The best offer for me is the 349 pack and though it used to work fine about a year back, it doesn't anymore.

Resolve this and respond asap.
Considering changing to other network providers but i will prefer to continue using airtel services.

I have airtel prepaid number [protected] of Bihar circle. I have recharged for rs 399 on 14.10.2017. But 4G services have been closed on this number. I am getting only 3G network that is UMTS network only which is worse than the 2G. Earlier I thought sim card may be defective and i swapped it with new sim twice but 4G network is not coming on this number whereas other 4G airtel prepaid mobile number of Bihar circle is working fine on my mobile. I requested customer care several times to enable 4G on this number but have not done anything except giving me assurance that 4G services will be restored within hour. I also filled out a complaint with airtel website but nothing has been done. As a last resort, I have put my complaint here hoping they will look into it.

दिनाँक 23/10/2017 को airtel payment bank
Account से सबसे पहले 199 रुपये का रिचार्ज हुआ ग्राहक सेवा अधिकारी ने मेरी बातों का सही से जबाब न देते हुये फोन होल्ड पर साख कर काट दिया ।
ओर फिर 100 रुपये का recharge हो गया ।
उसके बाद बहुत बार नम्बर मिलाने से भी नही मिला।
और मेरे नम्बर पर बार बार एयरटेल ads की तरफ से fb, hello tunes, gana जैसी service लगा कर 21 रुपये काट लिए ओर refound मांगा तो मना कर दिया और ओर बहुत समय पश्चात फ़ोन लगा।
कृपया इस पर जल्द से जल्द कार्येवाही करे।

Hi,
I have been having network issues since January and I have contacted u guys multiple times even spoken to managers appellate team all have given false info and kept saying it will be fixed as soon as possible and this has been going on for 10 months now . I am not able to make call or receive or use data cause there is no cellular even when I am outside it’s like this 100m radium is out of service and u guys are not even bothered about it and keep asking bills from me and not compensate how can u expect someone to pay u if this is service is get … now today u guys have stopped my outgoing service all of a sudden because I did not pay however last time like 2 months ago I did spoke to one manager who gave me a compensation and I paid the rest of it this time he says he can’t and I have to pay full however that last manager told me that u don’t have to worry it will be fixed within 28 days which it did not happen but it even got worse people are calling me and I am not reachable and now even the miss call alerts have stopped which was there before plus some people are saying that it says my phn is switched off or busy lol … seriously nice way u guys are running your business I want my network to be fixed and my outgoing calls resumed this is stealing money from customer and I will take this to media and court if required … cause I can’t be having my outgoing calls turned off plus ur managers are simple lying pieces of ### to be honest and the appellate team is worthless …
I have paid them since January now it's gone out of hand and they are taking advantage of it ...

Here are the complain no since January –
73435003
76356119
78400865
78821147

My Mobile No is [protected] Which u will see not reachable when I am at Home or close to it..
Alternate No – [protected]
Email – [protected]@live.com reply on email or provide me a no that I can call u on …
i[censored] need all my bill i will provide...

I am k. Jejibabu, today evening 7 :15 pm
I went to the airtel showroom for the purpose of aadhar link of my airtel number [protected] in nandigama town.in airtelshowroom they collect the amount for aadhar link and they are very rude and hardly behave to me and other customers. Govt has decided that no amount payable for the aadhar link. They are collecting the amount from the so many people. Pls respond to this problem and taken action against who are running that airtelshowroom. Address is nandigama town, bar talkies road, pincode 521185

I have paid Rs 500 for new airtel connection but connection for which i have requested Is not available in my area.My amount which i have paid is not refunded.

Please see that amount gets refunded in my account as soon as possible.

Hy dear sir
...I really needed your kind help
I am Mr.Modovi pohena, my airtel sim has being block today..so could you please help me to activate my sim from blocking .I really need my sim cause I have link with my bank account ..etc so pls do help me my block sim no is [protected]. Thank you

Please provide this offer company send the message rs 399 gives 1gb data per day and gives unlimited calling with 84 validity but company do not provide this offers

I had ported network from aircel to airtel but after porting i didn't get 4g speed as claimed by airtel ' fastest 4g speed' one of the reason to get attracted towards airtel. I am totally disappointed by airtel's services. Even though i have lodged complain but didn't get satisfactorily response. Please solve my problem as soon as possible.
My phone no.-[protected]

Mera mobile number he [protected]. Ye airtel company ka number he. Mene is number pe 23 september ko 399 ka recharge karwaya tha. 399 k recharge ki jankari mujhe 121 k best offers se mili thi. Jo k abhi bhi mere number pe ye offer dikh rahi he. Jiska screenshot me bhej raha hu. Mene jo 399 ka recharge karwaya tha uski validity 70 days ki thi. Lekin meri service 28 din me hi band ho gayi. Complaint karne pe company se bola gaya ki vo offer 28 din k liye hi valid thi. Ye pura galat he. Mene sab dekh k recharge karwaya tha. Offer pe saf saf 70 days ki validity likhi huyi thi.
I want my money back or give me full 70 days validity

Hi,
This is t s s p k l murthy. This is with reference to device request no. 2445520. I have claimed my device as i have subscribed to airtel secure plan. My device was dropped from my pant pocket and display was damaged. Now airtel was telling that, it won't comes under accidental damage but it will be under negligence act. So your device cannot be claimed.
I have not find any point in airtel terms and conditions about negligence act. I have asked airtel to mark it and send where the point of negligence is mentioned in its terms and conditions. Also how can they say it is point of negligence but not accidental. I have asked them written confirmation regarding above points. But airtel is not giving. Their customer care executives are failed to explain what is accidental damage. Then what the he'll they are selling these plans to customers. I need every thing in written, to proceed in the court of law.

We have taken a new sim for old same number which is came out of series with cleared bill..
The given sim is not activated since from 13 days and previous sim is still running so we are complaining about activation

Firstiy i recharged with 99 with offer 500mb/day for 28 days and they fooled me by giving just 500 mb and then i talked to customer care and they are saying there is no offer such a type. After this i got offer 149 including 1gb/day. I also asked to customer care person and he said this is valid for my number and i recharged my number [protected] by 149 and i got only 2gb. And customer service person saying that there is no any offer of 149. What the # this company doing with us. Such a rediclious service by airtel. I just want to say such a # company.

Dear sir,
My mobile no is [protected], i have paid bill rs-2000/- by cash in samir mobile shope - airtel gallery akluj, tal-malshiras, dist - solapur, maharashtra state. I give 2000/-cash on date 14.10.2017, in samir mobile shope, so sir what about my bill till my bill not pay by your gallery what acton i take and inform me
Regards your customers

I'm from hyderabad and i'm using 199 plan + 100/- booster (1.5 gb 3g/4g data free @ rs 100).
I don't know when i have activated that booster and unnecessary i'm paying the extra amount every month.
I want to deactivate this booster and i'm trying to do this from last 2 months. Either airtel portal or the local dealers are not able to help me to do this simple task.

Requesting the authorities to simplify the process of deactivation of all kinds of boosters/service packs.

Very poor network connection. No internet connection though the signal bar indicates 4g.
One of the representative said, it would take 90 days to get the issue resolved.
Request to refund the bill amount till the issue is resolved and proper network is provided by airtel.

I loged a complaint on 15th august 2017 and the issue is not yet resolved.

I want to stop a post paid connection of the no [protected].Please take the necessary steps for the same. every time deferment type billing send to me .
i have plan punchers 399/- but this months company send bill 671/- .The company is making us crazy

Dear team, i took airtel secure subscription on july 2017. I was about to call, while coming down from steps and my phone's (Iphone 6) screen broken after falling down because of it's slippery back on august and so i complaint for on 14/08/2017 with device claim – service request # 2246861. First of all after submitting all the documents, they sent me several emails that my supporting documents are not attached. After several emails to 121 and device support team with screenshot they convinced that they had some problem at their end. After few weeks they pickup my phone and did an estimation that my iphone repair will be done in approx 26k, while iphone customer care situated at sky max, viman nagar, said it will approx 11800 rs. To get it done. After several follow up airtel secure team replied that they cannot repair it because it has been broken with improper handling, no one pushed me from front or behind and hence it will not be considered as an accident.
From my point of view, i haven't thrown it by my own and it is fallen from me while coming down to steps, it must be considered as an accident. Someone can get an injury by falling from steps or bike/car, that itself is an accident.

Reply from airtel "we regret to inform that your device claim of rs.26500.0 has been rejected by the insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property..

For any assistance, please call us at 121 or write to us at hyperlink"mailto:[protected]@in. Airtel.com"[protected]@in. Airtel.com

Thanks,
Team airtel secure
Please click for hyperlink"https://www.airtel.in/airtel-secure-terms"t&c and hyperlink"https://www.airtel.in/airtel-secure-faqs"faq's.
This is a system generated mail, please do not reply to this mail.
Hyperlink"https://www.oneassist.in"oneassist"

I want to sue airtel for this cheat and the harassment what what they gave me during service period and showing fake commitment in advertisement that airtel can take care of one time accidental damage. Kindly support me on this.