Airtel Complaints & Reviews

Hi airtel,

I stay at whitefield, borewell road. No one is able to reach me in last 2 months. This is a big business loss to me. I am terribly disappointed with your service & would switch to another n/w provider soon.

I also called customer care last weekend, but they told me to wait for 4 hours. Nothing happened after that as well.

One of the worst service experience i am having.

Thanks.

In march 2017 i had ported my airtel postpaid number to airtel prepaid, on my airtel account i had 846₹ extra amount which will be refunded after 3 months by cheque according to airtel customer care.in july received message from professional courier company that 'your cheque reached in solapur city & will be delivered in 2-3 days' till august i haven't received cheque so i raised complaint at local airtel customer care twice but now they are saying not able solve the problem & also not responding to my further complaints.

I have registered for dnd very long back. To be specific on 3rd april and got confirmation that the changes will be effective from within 7 days and yet i continue to receive ad message which i have subscribed to till date from companies such as foodpanda, the princeton review etc., why was dnd not in effect all this while inspite of getting confirmation that dnd is registered with "fully blocked" setting? Why was i still receiving ad messages all this while? Is this how airtel makes ad revenue?

Bill number :[protected]
Bill period 20-sep-2017 to 19-oct-2017

In my postpaid bill it had 5 international sms charges 25 rupees... Its a known issue for you... Quickly resolve it before i pay the bill... Or i have no choice to switch all 3 numbers to jio... Already 1 number changed to jio and i have no issues doo far... Full of benefits...

Dear sir/mam,
I belong to hyderabad and now i've come to jaipur and will soon leave for jodhpur. Due to roaming, i'm unable to make any kind of outgoing calls and this is really a problematic issue for me.
I believe airtel does answer it's customers.
Please solve my problem and tell me what to do. I really need to make many important calls.
By the way, thank god that my data services are still as better as always.
Hoping for positive reply...
Thanks and regards

I have recently ported my number from vodafone to airtel in a hope that it is the fastest indian data company and i will get good services. But my expectations has turned upside down. Since i have ported my number, the data services were working decent except for the last 2 weeks in which i see that my mobile shows that 4g is working but the speed is pathetic. I tested the same on oakhla speedtest and the result was disastrous. So i have a request to the company to stop claiming that you are the fastest data company as you are not. Also i will be soon porting my number out if the condition prevails. I live in gurgaon and is having lot of trouble due to this. Both the numbers ported in airtel has the same issue. So anyone in ncr dont port to airtel, due to the schemes that they are offering. They claim to give leftout data back in next month. But what is the use if the download speed is 0.02 megabits per sec.

Rechareged on airtel tv id [protected] with rs 150 on 22-10-17 but my airtel tv is [protected] so plz help me to revert this recharge to my airtel tv id ([protected]) by mistake i have wrong input on the recharge shop.
If this is possible i will be happy otherwise i will try to stop this type of silly mistakes..
Deepak rawat
[protected]

Hi,

I have an issue about tower strength in my locality, can airtel do something about it because there are many airtel users here and facing the same problem. So i thought about raising this concern to airtel as a high priority. We could not even contact anyone and facing a lot of call drop issues. I hope airtel accepts my concerns and provide the best customer support for its users. Thanks.

Name: edwin thomas x
Work: amazon development center

Address:
S-1002, building pearl block, 10th floor, orchid springs, korattur, chennai - 600080.

I am khushal mehta, a very old customer of airtel, my contact number is 9971*10, this number is used by my sister, so through airtel app she recharged one number added in the app that is for international roaming in doha, by mistaken she recharged it for rs 1197 which does not work in doha and we came to know once the person landed there, i request you to please refund this amount as it is a really big amount and is of no use for that person, also we recharged again for rs 647 on same number you may check the transaction as this works there. I am seeking refund for the same by requesting them, and as per the mail communication received they were supposed to contact me in 2 hours, but all in vain, i tried so many times to speak to some customer service executive, which also didn't worked as their ivr system never allows you to speak to someone

Hi team,

This is sandhiya from chennai having airtel prepaid connection no.[protected].
My mobile has been theft today. Hence, i want to request the airtel team to please block this sim card asap.
Please do it immediately.
_
Mobile no. [protected]
Location : chennai
Prepaid number.
Kindly take action immediately.
*

I visited an airtel store in moradabad to get my mobile link with my aadhaar card. The staff there told me to visit a retail shop instead. When i visited the retail store i was charged rs. 20 for linking the aadhaar with mobile there. When i objected i was told that this is the rate with which it is being done if i want to do it, or else my number will be deactivated as per government rules. It is supposed to be without charge as per my information. What kind of scam is this? Please check and confirm if there is an official charge.

Dear team,

This is with reference to complaint regarding disconnection and refund concern on your airtel digitaltv id [protected].

I am following up for refund for last 2 months but same is not received.

Refund amount of rs.1, 373.41 has been sent via cheque and the same is unable to deliver due to insufficient address. When i have check the same at courier compny same was sent to mahasena city. I have also spoken with customer care officer and re conform address as per systems and request them to delive the chq as system address. But not solutio received. Every time only assurance received. But chq not received.

Pls look in to same.

Hi
sir we have immediately need of Airtel or any 4g tower because ower nearly 8 village have only 1 tower that is a bsnl only so plz call me [protected]
I have much land for tower installation plz call me

I am not able to make outgoing call and messages from my number since last two week.. My number is [protected] this my prepaid number... I have tried to call so many times on customer care every time they ask me to wait for two day.. Please solve the issue as early as possible as this my offical number...
Please le me know if you need any other information.

Sir, my post paid no is [protected]. i had received a sms stating that the bill details were sent to my email address. My email id is [protected]@gmail.com. so kindly arrange to send the bill details to the correct mail address in future also. I had given the correct mail id . at time of getting a new sim.
thanking you
yours
v.arunachalam

I am using airtel number [protected] for pre paid connection and for data connection. However, network is very poor in my residence at no.1/16, new no.36, 10th a main, shivanagar, rajajinagar, bangalore-560010. Neither i get net work nor data connection.
I have spoken to one of your representative few weeks back, she said the issue will be resolved but the problem still persists.
Please look into the issue and relsolve as soon as possible. Else i may have to port the number to some other service provider.

Regards
Sarala

Am vivek from karumathampatty, Coimbatore. My airtel number is [protected]. In my location the data speed was not fair. Even the speed was not equal to 2g . Poor connectivity and you simply made a loss for me . If the problem will occurs in next two days surely I 'll PORT the same number to jio.

My mobile num airtel wb [protected] i got sms from airtel at 10 am 21 oct 17 in 648 rs loc, std, rom call unlimited and 2 fb mobile data, do this recharge from retailer at 11:44 am 21 oct 17 but i not get rom unlimited free call benifit please give me my rom unlimited call benifit i also attached screen shot of both sms

Sir/madam,

With reference to the flood of messages that you have sent to mobile subscribers saying, “”link your aadhaar card to you number now to stay active! As per the government of india, this is mandatory to enjoy continued services”.

With reference to the letter of department of telecommunications (Dot), union ministry of communications is inconsistent with law and hon’ble supreme court’s 5-judge constitution bench order of october 15, 2015. This department issued a letter dated 23 march, 2017 on the subject of “implementation of hon’ble supreme court orders regarding 100% e-kyc based re-verification of all existing subscribers” wherein it partially refers to the observation made in hon’ble court’s order of 2-judge bench dated february 6, 2017. The observation of the hon’ble court 2-judge bench to which the dot letter refers is at para 5 of the order. It reads: “in view of the factual position brought to our notice during the course of hearing, we are satisfied, that the prayers made in the writ petition have been substantially dealt with, and an effective process has been evolved to ensure identity verification, as well as, the addresses of all mobile phone subscribers for new subscribers.in the near future, and more particularly, within one year from today, a similar verification will be completed, in the case of existing subscribers.” after citing this part of the hon’ble court order, the letter will have us believe that “this amounts to a direction which is to be completed within a time frame of one year.” having reached this inference, dot has sought uid/aadhaar based verification of new mobile subscribers and re-verification of all existing mobile subscribers.
We wish to draw your attention to the fact that dot has reached a flawed inference with regard to whether or not february 6, 2017 observation of 2-judge bench “amounts to a direction” or not because under no situation can the union ministry of communications establish that 2-judge bench’s order will prevail over the 5-judge constitution bench’s order.
We submit that after the 9th june 2017 verdict of justice a k sikri headed bench of hon’ble supreme court on 12 digit biometric unique identification (Uid)/aadhaar, dot’s letter dated 23 march, 2017 has become invalid on three grounds. One, the letter is illegal as it is in violation of the hon’ble court’s 5- judge bench order. Two, the letter is inconsistent with aadhaar act, 2016. Three, the hon’ble court’s order of 9 june 2017 will prevail over the dot letter dated 23 march, 2017.
We submit that nowhere does the aadhaar (Targeted delivery of financial and other subsidies, benefits and services) act, 2016 provide for and authorise “seeding”’ o[censored]id/aadhaar numbers in databases. The act provides for only two uses:
1. Authentication, which means that biometric or demographic data can be sent to the uid’s cidr (Central identities data repository) to return a `yes/no’ reply to the question whether you are who you say you are.
2. Ekyc, which does something they had said they would never do, viz., give the data on their data base (Except core biometric data – but they have no means of stopping any agency from collecting and keeping biometrics when it is given for authentication) to an authorised service agency.
We submit that section 8 (2) (B) of the act is categorical that an agency requesting authentication “ensure (S) that the identity information of an individual is only used for submission” to the central identities data repository (Cidr) of 12-digit biometric unique identification (Uid)/aadhaar numbers “for authentication”. It does not authorise anyone to hold on to the number.
We submit that as per the order of hon’ble supreme court’s 5-judge bench dated 15 october 2015, aadhaar cannot be made mandatory for the purposes of linking to mobile phones. This has been reiterated by the hon’ble court on 9th june and 27th june, 2017.
We submit that the use of aadhaar for linking to other databases, retention, storage or publishing is not only prohibited and is a punishable offence under the the aadhaar (Targeted delivery of financial and other subsidies, benefits and services) act 2016.

Inspite of all this chembur airtel center refused to process without biometrics

Best wishes

Dear sir
[protected] ye number pe galti se 100 rs. Ka recharge ho gya hai transaction id.4248965 & right number [protected] plzz refund the amount