Airtel Complaints & Reviews

Greetings from paytm!

We are happy to assist you. As we have informed you over the call also that your both the transactions for recharge of airtel mobile number [protected] against order ids : [protected] and [protected] are successful from our end on 13/09/2017 with amount of rs.347+347.

Your operator reference number for successful transactions are [protected] and [protected]. We would request you to kindly share the screenshot written mailing conversation of the operator with us in which they are denying that they have not received payment of rs.347+347 with paytm. As soon as we receive this information, we will be able to help you faster and in a better way.

If you have any queries, please reach out to us
Paytm care
Ref:_00d28dppr._50028uiyc9:ref

I am having a major major problem with the airtel home wifi.in spitel of somany emails there is absolutely no response from air tel people. Mr. Mohan rajesh had promised that till we resolve you problem we will not be charging you for the internet, but again the line has been disconnected. Will appreciate if this is treated on a priority basis. If it cant be ressolved please intimate me so i can disconnect the wi fi once & for all.

Thanks

Khushru
[protected]

I paid 2475 as 3 month advance for airtel broadband but was later told that the service is not available in my area. The agent, mr yogendra, phone number - [protected] stopped picking up my calls. I had to call the customer care to find out what the issue was. Is there no action possible against such agents who take the money and don't even pick up calls. I have wasted enough of my time on this # yogendra. Please someone responsible from airtel, help me get my money back and take some action against worthless agents like yogendra. Seriously thieves are better

Hi,

Ref no[protected]
Sr - 2236087

My phone (Mi 4) was submitted with cracked screen at the bottom screen and completely in working condition.
But they rejected the claim and while sending my phone back to me, the screen was completely broken leaving the phone in non working condition (Even unable to switch off). For which they told this is the process they follow to check the phone condition completely.
If you are deciding the claim approval status based on the description given, then you not supposed to damage the phone as you are not going to repair.
I raised the concern and they told, i have to get the phone repaired and if the repair costs exceeds the estimation price given by airtel, airtel would pay me the difference amount which was completely unacceptable as i would continue to use my phone if the phone was sent back in same condition and i did not accept this.
Now, they are telling me, they'll send the phone in working condition but they'll not repair the phone.
I am seriously not understanding these diplomatic statements as the phone will not work if its display is not repaired.

Please do the justice in my case - i am just asking me to give the phone in the condition at-least i gave you.

Thanks,
Anitha h

Dear sir, my gas subsidy was deposited my dena bank self account till 30.05.2017. And last two times it is being deposited in airtel payment bank account even i did not gave permission for it. A agency told that due to link aadhar no with my sim account generated automatic and thus subsidy going on in airtel payment bank account it serious offense. Pl look in the matter immediately.

I am an airtel customer from years, i am using my mobile, internet, landline everything airtel.

This complaint is regarding the blunders done to my boradband connection and they screwed my connection.

I am with 16mbps speed from year 2015 and i don't have any issues. One day i got a call from airtel saying my connection speed feasability increased from 16mbps speed to 24mbps, only thing is to change the modem and re-configure. They sent a technician and he without even checking the speed and feasbility changed modem and re-configured. Since then my internet speed came down to 4mbps and i am unable to work my office vpn connection with this speed.
I called customer care and escalated the issues, and they say that feasibility is not there. Technician blames on airtel customer care saying, why they said there is feasibility of 24mbps, airtel customercare say that there is feasability.in middle the escalation team listens to me and technician and do nothing.

I have even spoke to a floor manager venkatesh ramayya and region manager venkatesth s, and they promised they will work on my issue and will take up personally to solve, its been more than two weeks now.

Just i got a call from airtel escalation team asking me to downgrade my connection speed to 2mbps and they say i will get better speed.

Are you kidding, i was getting 16mbps speed before they changed my modem, now they are saying me to downgrade to 2mbps.

After very much frustration, a loor manager called harish, called me in and was asking me to downgrade my speed to 2bps, if not he is happy to de-activate the connection

Is this the way to work

Hi,
Very bad response from your team. My mobile was slipped from my pocket and got damaged. They wrote me to give a description.in that it is written minimum 250 characters. But it only taking maximum 250 characters. (I feel you did it purposefully to reject the claim as with less characters customers don't explain properly).
When they wrote me to give description again and again with less space. I have written like "my mobile was loosely settled, it might not be settled inside properly" (I could not use "and" used "," instead (Space problem).) i have written this in a single sentence. I was not aware of it before it happened.
Here i am just assuming it might had happened in that situation. This was a truly accidental.

Your people mukesh and neha talked pathetically and they are telling you purposefully put your mobile loosely inside pocket so that it fell and claim got cancelled because of improper handling of device. It's a pure bluffing/cheating from your side.

How can we know it is loosely settled or not. So only i said it might be loose and not settled properly. If i knew it before the incident i would have taken care of it. Every accident can be managed if we know everything before it happens, then we will not call it as accident itself.

So i request you to accept my claim. As it comes under accidental damage.
If it's the case every claim can be rejected as i read from your faithful customers @ https://www.consumercomplaints.in/airtel-airtel-secure-device-claim-service-requ...⇄

Give me a solution or else i am going to appeal further as it's a pure cheating from ur side.

Regards
Thrinethra

I had gone to an airtel franchise store in prem nagar, dehra dun sometime in second week of sep 2017. I met mr ashish there along with his sales girl in the store named ms pravin. I had gone for number portability of my airtel number from delhi to dehra dun as i have now moved permanently to dehra dun. Mr ashish informed me that the portability would take 8-10 days and then i could get the name changed to my daughter's name as she was using that number. This would take another 3-4 days. Ms pravin was also listening to all this conversation. After waiting for almost 10 days after number portability i contacted ashish. He was undergoing some course. Ms pravin picked up the phone. After that we contacted her number of times to which she replied that the email has been sent to their senior for approval but no reply received. Every time when contacted she gave the same answer. On contacting her on saturday, 07 oct 2017 at 0615 p. M. She said that the store had closed for the day and that we could come at 10 a. M. On monday, 09 oct 2017. On contacting her on monday, 09 oct 2017 she informed me and my daughter that the name change was not possible as it had not been approved. On asking why then we were not conveyed the same earlier during our various calls to her over the past so many days she was very rude and discourteous. Such rude and discourteous behaviour (Disconnecting the conversation by cutting the phone call) with a customer is not expected specially from salespersons employed for airtel, which is such a renowned company world wide. Airtel must insist on franchise stores and other store dealers to employ people with utmost care, otherwise their reputation and sales is likely to suffer.

Due to the above mentioned behaviour i have now decided to shift to vodafone. I was with airtel since the last 14 years.

In view of the above, it is therefore requested that ms pravin be penalised for her rude and discourteous behaviour and counselled to behave with customers in a polite manner.

Contact nos of mr ashish : [protected] / [protected]
Ms pravin : [protected]

Hi,

Can someone please help!!!

I had requested in the month of june 2017 that i need to surrender my fixed-line and broadband connection for the below connection.

Landline number[protected]
Name - saurabh kishor mistry

Complaint reference number[protected]

However, i am still receiving emails to pay the outstanding bill amount for the past 3-4 months.

Can you please treat this as high priority and close the connection.

I have port my idea no. [protected] to airtel about 6-7 month ago, now i have lost that no. And when i reached at airtel store to get new sim with same no. Then they told that this no. Is not in airtel operator.

I need this no. Back as my bank acc, my gas connection and my aadhar is conneted via this no.

I am trying to get this no. Since from last week.

So, kindly resolve this issue as soon as possible

For any further information contact me on [protected].

Dear sir,

I would like to inform you that i have lost my airtel prepaid sim with mobile no # [protected] today (09/10/2017) morning (9 am).

Hence, request you to do the needful to block the sim as soon as possible to prevent misuse of it.

I don't have any other number right now so please block this sim as soon as possible.

Thanks,
Rahul singh

Hi, i have done a airtel recharge from airtel website online from the option best

Offers for you on october 8th 2017 for 98 rs for 15gb 3g/4g data for 28 days but only

600mb of 4g data has been credited in my account for 14 days validity and got the same

As confirmation message.

The last month in september when i have done the recharge it was perfect and, i have

Done the recharge twice and 30gb of data was credited and remaining 1000mb of data

Which was suppossed to get carry forward on october 8th recharge evn that was deducted

From my account.

I kindly request you to credit 15gb internet data along with 1000 mb 4g data in my

Account.

I was getting messages that my sim will stop working if i do not switch to 4g network so i converted my sim from 3g to 4g from airtel gallery and they charged me 30/- for that. Its been 3 days i am unable to receive any sms on new sim. Tried to contact customer care many times but only recorded messages i am unable to do any online transaction. Airtel worst network and worst customer service.

I submitted porting out from airtel to another network which should happen in 5-7 working days but i got message stating upto 22-oct-2017

i am not happy for the action i need my porting process to be immediate with proper action and i going to lodge a complaint in trai with all details of the process so make it work quickly i need porting process complete as soon as possible

PORTRING CODE - AV565839
thank you

TVVRAMAKUMAR
[protected]@gmail.com

Sir please give me a 50% cash back I have seen in airtel app and recharged but cash back is till not applied

I have taken unlimited plan of “airtel infinity” of rs 649. When i have taken this plan, the customer care representative has not informed me about calling charges related to “helpline numbers” of companies and sms charges related to “sms numbers” of banks etc..

Also it is not mentioned anywhere in airtel website about these “hidden” charges. All over the media and internet airtel advertises as “top telecom” company which offers “best and unlimited” plans for customers.

When i was billed additional charges in current month bill, i came to know about this “cheating” by airtel after talking to customer care representative today.

God only knows how many other telecom companies are also doing the “same cheating” with “hidden charges for unlimited plans” and there is “no transparency” in pricing of plans by companies.

These so called “special numbers” for which “calls” and “sms” are chargeable must be communicated to “all customers while selling the plan” and “mentioned clearly” on their website.

Also airtel must clearly mention the charges to customers. It is “not just ok” to say they are chargeable, they must also “mention the amounts and duration (In case of calls) clearly”.

I was charged “rs 3 for 1 minute” for calling helpline number of “eureka forbes”. I was charged “rs 3 for 1 sms” for sending sms to hsbc helpline number.

I am “ok to pay” for above “call and sms” charges for special numbers if they are “communicated clearly upfront”.

If the “management” of airtel does not know about this issue they must “introspect & adapt” and “pay attention to details” in operating the company properly, especially when it deals with “money”.

On one hand companies crib about “competition” and “beg government” for “funding and relaxation of polices/rules” and on other hand they “cheat” customers" with “opaque pricing intentionally”.

I am a customer of airtel for more than a decade and hope that they will fix the issues and “truly transform” into “number 1 telecom company” with “best services & customer satisfaction” in india.

Thanks for your time & patience.

https://www.airtel.in/myplan-infinity

Sir,

I have charged rs. 105 in the bill dated 1st september, 2017 and rs.175 in the bill dated 1st october, 2017 for the videoparlor service, which i never ever subscribed or used on my mobile no.[protected].

I checked online and found the above service active, i immediately deactivate the service and file a complaint for the refund of rs. 280 + taxes.

But they have replied me with a ready made reply that "we have gone through your account and found that vas service is active on your number"

Kindly help me to get the refund of my hard earned money rs.280 immediately and oblige.

Thanking you.

Masood kashif

2429, tilak bazar, khari baoli,
Delhi - 110006. (India)
Mobile : + 91 [protected] & + 91 [protected].

I switched over to airtel, a month back when it came up with the famous 399 pack for prepaid phones, what made me to port was the true 4g speed that i experienced on my father's phone.in the beginning the speed was satisfactory, but now it has come to speeds slower than 3g, earlier i used to go for bsnl 3g on my other sim, they're slow but atleast they provide speeds upto 1 mbps (Sometimes even faster) in the morning hours but airtel is even more pathetic, it feels as if they have installed speed barriers. The average speed is somewhere around 100 kbps, also now the validity of 399 pack has been reduced, given the speed that was provided earlier i was ready to go for it but now i wonder. However airtel went for a remarkable market strategy to compete with jio, but you know what, cheap strategies don't last long.

1-Your applicant uses a 4-G dongle of Airtel.
2- Airtel company is providing only 35 days validity and 2-GB data in 35 days as obvious from the Airtel website.
Please made available detail in regard to aforementioned mobile number [protected]of Airtel company.

Hello,
The problem regarding which im complaining is a very common one among the airtel postpaid users - overbill.
I had registered for the infinity 499 plan and i have been using the same since 5months. Since the last two months i am getting a total bill amount of 700 rupees while the amount i am supposed to pay is 588.82 rupees (Inclusive of 18% gst) fyi - i have not activated any other chargeable services. The customer care person told that he doesnt know why this is taking place. This is ridiculous!
Please take note of this complaint seriously as this company is cheating their own customers by overbilling.