Airtel Complaints & Reviews

I am using airtel number [protected] for pre paid connection and for data connection. However, network is very poor in my residence at no.1/16, new no.36, 10th a main, shivanagar, rajajinagar, bangalore-560010. Neither i get net work nor data connection.
I have spoken to one of your representative few weeks back, she said the issue will be resolved but the problem still persists.
Please look into the issue and relsolve as soon as possible. Else i may have to port the number to some other service provider.

Regards
Sarala

Am vivek from karumathampatty, Coimbatore. My airtel number is [protected]. In my location the data speed was not fair. Even the speed was not equal to 2g . Poor connectivity and you simply made a loss for me . If the problem will occurs in next two days surely I 'll PORT the same number to jio.

My mobile num airtel wb [protected] i got sms from airtel at 10 am 21 oct 17 in 648 rs loc, std, rom call unlimited and 2 fb mobile data, do this recharge from retailer at 11:44 am 21 oct 17 but i not get rom unlimited free call benifit please give me my rom unlimited call benifit i also attached screen shot of both sms

Sir/madam,

With reference to the flood of messages that you have sent to mobile subscribers saying, “”link your aadhaar card to you number now to stay active! As per the government of india, this is mandatory to enjoy continued services”.

With reference to the letter of department of telecommunications (Dot), union ministry of communications is inconsistent with law and hon’ble supreme court’s 5-judge constitution bench order of october 15, 2015. This department issued a letter dated 23 march, 2017 on the subject of “implementation of hon’ble supreme court orders regarding 100% e-kyc based re-verification of all existing subscribers” wherein it partially refers to the observation made in hon’ble court’s order of 2-judge bench dated february 6, 2017. The observation of the hon’ble court 2-judge bench to which the dot letter refers is at para 5 of the order. It reads: “in view of the factual position brought to our notice during the course of hearing, we are satisfied, that the prayers made in the writ petition have been substantially dealt with, and an effective process has been evolved to ensure identity verification, as well as, the addresses of all mobile phone subscribers for new subscribers.in the near future, and more particularly, within one year from today, a similar verification will be completed, in the case of existing subscribers.” after citing this part of the hon’ble court order, the letter will have us believe that “this amounts to a direction which is to be completed within a time frame of one year.” having reached this inference, dot has sought uid/aadhaar based verification of new mobile subscribers and re-verification of all existing mobile subscribers.
We wish to draw your attention to the fact that dot has reached a flawed inference with regard to whether or not february 6, 2017 observation of 2-judge bench “amounts to a direction” or not because under no situation can the union ministry of communications establish that 2-judge bench’s order will prevail over the 5-judge constitution bench’s order.
We submit that after the 9th june 2017 verdict of justice a k sikri headed bench of hon’ble supreme court on 12 digit biometric unique identification (Uid)/aadhaar, dot’s letter dated 23 march, 2017 has become invalid on three grounds. One, the letter is illegal as it is in violation of the hon’ble court’s 5- judge bench order. Two, the letter is inconsistent with aadhaar act, 2016. Three, the hon’ble court’s order of 9 june 2017 will prevail over the dot letter dated 23 march, 2017.
We submit that nowhere does the aadhaar (Targeted delivery of financial and other subsidies, benefits and services) act, 2016 provide for and authorise “seeding”’ o[censored]id/aadhaar numbers in databases. The act provides for only two uses:
1. Authentication, which means that biometric or demographic data can be sent to the uid’s cidr (Central identities data repository) to return a `yes/no’ reply to the question whether you are who you say you are.
2. Ekyc, which does something they had said they would never do, viz., give the data on their data base (Except core biometric data – but they have no means of stopping any agency from collecting and keeping biometrics when it is given for authentication) to an authorised service agency.
We submit that section 8 (2) (B) of the act is categorical that an agency requesting authentication “ensure (S) that the identity information of an individual is only used for submission” to the central identities data repository (Cidr) of 12-digit biometric unique identification (Uid)/aadhaar numbers “for authentication”. It does not authorise anyone to hold on to the number.
We submit that as per the order of hon’ble supreme court’s 5-judge bench dated 15 october 2015, aadhaar cannot be made mandatory for the purposes of linking to mobile phones. This has been reiterated by the hon’ble court on 9th june and 27th june, 2017.
We submit that the use of aadhaar for linking to other databases, retention, storage or publishing is not only prohibited and is a punishable offence under the the aadhaar (Targeted delivery of financial and other subsidies, benefits and services) act 2016.

Inspite of all this chembur airtel center refused to process without biometrics

Best wishes

Dear sir
[protected] ye number pe galti se 100 rs. Ka recharge ho gya hai transaction id.4248965 & right number [protected] plzz refund the amount

I have on 17th of october 2017 at 3 pm requested your customer care staff that my land line and broad band ([protected]) should be kept under safe custody for a period of 3 months. The staff noted name and number and said that the connection would be cut within half an hour and i would get an sms. As nothing happened, again called around 5.30 pm and told everything. He said that my request has been accepted and i would get an sms within half an hour. Till today i have not received any communication. Please let me know the position of my request and send a mail ([protected]@yahoo.com).

Thanking you,
R varadarajan

I, sushil patil, open a new shop (Klass electronic) in chirner uran and i want to starts airtel sim and demo, but here local distributor create issue for documents, (Documents he want is gumasta, noc, adhar card) shop aggrement but why he want all this document) i, start jio, he have taken only adhar card, the distributor have 2 brands airtel&idea, i told him i will starts from other then also he create problem, and i also spoken with tsm but no support.
Please help,.
Distributor name - ganesh enterprise, chirner uran raigad navi mumbai

Mob. No[protected]mychildren no me know all call incoming outgoing SMS Sep Oct. 2017becouse I want all information my children delete all calls and msg why so please give me all incoming and outgoings call and SMS detail provide my mail [protected]@gmail.com

I converted my sim from 3g to 4g on 19th oct 2017 but the 4g sim is not registering on the network since then. Also i have booked a complain on airtel portal on 21st oct 2017 with ref. No. - pr[protected] which they close on 22nd oct 2017 without any intimation or contact. The no. ([protected]) which i converted to 4g is an important no. Which i have been using since last 5yrs and i cant afford to loose it, so kindly look into the issue and resolve it asap.
Contact me on [protected].

Thanks!

Hello sir,

I manav jagani residing in mumbai wants to block my airtel hotspot simcard as they are charging unnecessarily without using it.
They are not even receiving the calls from their end.
I have been trying from when and then they call for the payment of the bill to which i have not used any of the data.

I have all of the records of the call to which i tried many times but none of them were received.

Please seek to this as soon as possible

My sim number is [protected]

Thanks!

After a string of emails being sent back and forth full of questions and false promises i still haven't got the amount that they falsely credited twice. It's been a month since all this happened. A payment was made on 25th sept and the amount from my credit card was again debited on 30th sept. When called i was informed to send an email to [protected]@airtel.com.
It's 22.10.2017 today and i haven't still received my money back and they have generated the bill for this month. The audacity!

I bought a new prepaid connection with a plan of 1gb a day and unlimited calling for 520rs and they said it will be activated in 4 hours its been 14 hours now my phone is activated but my account balance is low and i m unable to make calls or use internet, i bought the new sim from kharghar airtel store sector 12. If you cant activate the plan instantly why do you accept the payment in cash instantly. Unexpected from a company like you. Moreover when i called their customer care it says jis se sim lia unko contact kijiye.. Irresponsible customer services..

Hi team,

I am using airtel prepaid number. All of a sudden i am not able to recharge my airtel prepaid number online.

I use this sim in dongle. I mainly bought this for using it for internet alone but due to this is issue i am not able to perform my business as usual.

I have contacted customer care several times but they are not responding properly.

Please solve this issue asap.

Just ported the number. We can see the network and can call but it is showing that the number is invalid. 59059 is unreachable. It gets disconnected again and again. Customer service also unreachable. Can you please help with any alternative way to activate the card. Need to activate the number quickly. Please reply. Alternative number [protected]. Do contact asap

* i am not able to send the outgoing sms to any other number, which is making a big trouble in my day to day life usage of sim
* i have went to airtel service centre twice in past one month
* first time they said that we have send complaint it will be resolved by next day, but same problem extended
* second time they said that they will give me a new sim with the same number, but same problem occurs with the new sim also
* how many times i have to go to the service centre for this problem
* please resolve my problem as i am not able to do my bank trasaction because this is my registered mobile number for the bank account

Please unblock my airtel account. My airtel account no [protected].

Hi,

I am using rs 309 plan, which gives you unlimited local and std calls plus 1 gb data per day.
I want to know why my balance is getting deducted on outgoing calls while roaming. It was not mentioned anywhere that this tariff pack will not work while roaming. Also according to airtels press release for national roaming, it says that there will be no premium on outgoing calls (Below is the link, also attached)

http://www.airtel.in/wps/wcm/connect/ebd6ecd1-b578-4b9b-a84e-48d59d443f39/BALPre...⇄

Please help, feeling cheated on this.

I called to customer care through tedious ivrs service, and after investing my four hours on ivrs, i came to know that my balance has been deducted towards rs147 data pack. I asked customer care to refund it but they refused to do so. Please refund this 147 amount also.
(Customer care representative ubhay, senior advisor, 121). He does not know the national roaming rules of airtel india and was not co-operative at all.

Recently i've been the victim of fraudulent or misuse of my aadhar details by airtel. I have gone to a retailer store to link my airtel no. With aadhar and doing so the dealer opened a airtel payments bank account without my consent. So all my gas subsidy amount is getting deposited in payments bank. There is no option to close the payments account and customer service is unresponsive about this.
This is very unethical behavior from such a reputated company. This way airtel is cheating many uneducated people.
My payment account no : [protected].

I, abdul kalam khan of jamshedpur, purchased a new prepaid sim of airtel #[protected] on 14th september 2017 using my aadhaar. This was a new connection and the retailer advised me to recharge it with rs. 449.00 with which i am supposed to receive the facility o[censored]nlimited call both local and national and internet facility for 84 days. This was verified to me from the advertisments etc.

I recharged my number with the said amount and started using the connection. I must say the service was very good in terms of connectivity call quality etc. Till 17th october.

On 17th october 2017, my outgoing service was barred. I was not able to make calls. So i called your customer service, and the agent who answered the call told me that this is puja (Diwali) time and normally the free calls/sms etc service are discontinued so you might be facing some problem, please try after some time your service will be working fine.

I waited but my service did not got restored. I called again on 18th ocotber, and agent who spoke to me told me that your number is not linked to your aadhaar so your number is blocked. Now my question was when my number was activated using aadhaar, how come it was not linked to sim/number.

Well to ease the matter, i went to the airtel store located in bistupur, jamshedpur on 20th october with my aadhaar to get it linked with the said connection. The agent there listened to me very patiently and checked the system and told me a new story that my sim is dead and i need to get a replacement sim to continue using thre service. (New sim is dead in a month time). Well i paid rs. 25.00 for the new sim and got it issued. I was told the sim will be activated in 4 hours and i can use the service as usual. I thanked the person and was relieved that atleast now my problems will come to an end.

But my good luck continued this time also, i was not able to make calls, so i again called customer service and now they told me my number is dead. I need to visit the store.

On 21st (Today) i went to your store at bistupur and they told me that my offer is expired because i have used 1000 mins of calls and i need to recharge.

I was shocked top hear this. This was not mentioned in any of your advertisments. There was no such clause or even conditions apply is written anywhere.

I wrote this email to you so that you may help me to get my service restored.

In our locality prtawal chow dist-mharajganj here is not working properly our 4g speed in my personal home we have 4 airtel sim we are your older user but due to this problem we think that we all stop to using your network if you will solve this problem soon then we will use other wise we will no option to use airtel network please solve fast.
Thanks
Shaan