Airtel Complaints & Reviews

Sir i made a recharge of rs.899/- for unlimited call including roaming and 2.5gb data from airtel for 84 days on 30.08.17. Everything was fine till few days ago. Now even though i have net balance (Entitled for 2.5gb per day) i am being charged for using internet from my main balance for the last few days.
I am told by the customer care that i am not using a 4g sim. Then how i was using the same sim before few days and availing full offer.
Mobile no-[protected].

Executives at airtel store in jaistambh chowk, raipur have no manners. I just asked for linking mu aadhar number to my airtel number and the lady at the counter asked if i could please cut my thumb and give it to her since the timings are over right now. She could have replied to me generously. A customer visiting a store from 15kms will never expect such detrimental replies that degrade the brand airtel.

Dear airtel,

I have been using airtel for almost 6-8 years. However, this is the most horrible treatment i have received till date. Let me mention the sequence of incidents below:

I noticed my bill amount was exceeding my usual amount since april 2017.in april 2017, i changed my plan. However, some data top up was added in that plan without my consent and that value was rs.250 plus taxes per month.

I spoke with a nearby centre (Karve road airtel store, pune) to change this plan, however, it never happened from their end. I wanted to settle the issue of this additional charges and then pay the bill. However, the bills kept on stacking and my number was disabled sometime towards the mid of august.

I walked into the same airtel store on 9th sept. Explained them the situation. They advised to pay an amount of rs.1500/- and assured that my number will be activated in 4 hours. I did the same. The number was activated.

However, again after a few days, my number again disabled. I gave a call to customer care and spoke with a representative named khushi. She apologised for the inconvenience and understood my concern. We spoke on 21st september and she had communicated the below over phone:

1) she has raised a concern on this number for the wave off.

2) she committed to wave off rs.1713/- which was the sum of top-up amount plus taxes incurred on the same.

3) she requested me to wait till monday, 25th sept. So that the bill is revised and my outstanding is re-calculated in the system. After the deduction of the committed amount, the dues were rounding up to rs.500/- which should have been reflected in the system by monday.

4) i agreed to wait till monday.

On friday, 22nd september, an official from airtel arrived at our home in satara with a legal notice. His name was mr. Dixit. Worried my brother-in-law called me. Mr. Dixit said please pay a sum of rs.800/- immediately and your number will be activated within half an hour. I explained him my conversation with khushi, however, he insisted i should pay that amount. And so i paid the amount through online payment. (Screenshot attached)

My phone was again activated and i was waiting for the communication from airtel for the wave off of top-up amount plus taxes.

To my surprise, my phone is again disabled. Now my outstanding shown is rs.1431/-. I immediately called up the customer care. No-one has looked into this complaint seriously, in fact all your officials and call centre managers spoke to me to pay this amount of rs.1431/- so that my phone will be activated and they can resolve my query. Which i have refused, as i fail to understand why i should trust your call centre executives as what they commit is never done.

Can anyone please look into this case and share an email with me that clarifies this disconnect between your stores - on ground team - call centre and billing department???

This is definitely a turn off for me. I want to speak with someone who can take account of this situation and help me activate my phone.

Awaiting a revert.

Thank you.

This person who is using [protected] making me call again and again and sending vulgar and abusive sms to my number. I just wants to stop any call or sms from his number on urgent basis. I am seriously frustrated by his nonsense calls and sms. Please help me by blocking this number. Please help me i am in big trouble. Please take a necessary action against this number.

I secured my phone with airtel secure.in a recent incident due to a speeding car passing by, my phone slipped out of my hands as i was trying to save myself and get away from the car. Yesterday, i got a call from airtel secure team stating my claim has been rejected as it is "improper handling of the device". Only the screen of my phone got broken, else it looks as a new phone.
And in-spite of a long conversation with the customer relationship officer (Mukesh) and he stating that a call back from a supervisor shall be arranged, i have received no further updates on this. And their supervisors are never free. My call was not transferred to someone senior. Customer relationship officer are of supervisor level in airtel as stated by mukesh.

The customer relationship officer tried to emphasize that my life is less important and since i was saving myself and my legs, therefore it was negligence and improper handling of the device. I asked him repeatedly what is the meaning of improper handling, he said it is as stated in the t&cs.

I asked him to which id can i write regarding my concern, he didnt even provide that. He mentioned that i will get a mail from airtel secure regarding claim rejection.

Amazing!!

What airtel is trying to do through airtel secure is simply fooling customers.
I am a corporate customer and this comes as a bigger shock, cause they anyways don't tend to personal connections properly.

This surely requires a check from airtel's side before i look for alternate options against their plans.

My mobile phone screen is damage and display is not coming in my mobile phone. As i was walking in the road accidently some one push me and the mobile phone fell down from my hand and the screen was broken and the display is not coming in my phone.
This incident happen one week before i. E. 29th september, 2017.
You are requested to please repair the mobile.

Amit gupta
[protected]

I had taken airtel secure insurance for phone for damaged and theft protection


My phone had fallen down from my pocket & one side edge of the screen got cracked but phone was in working condition. I had raised the request for insurance coverage. Airtel team had taken my phone for repair and while retuning back they damaged the phone beyond the actual condition (Back side glass was returned in broken condition & front screen display also stopped working). None of the airtel representative are responding for my mails and calls, even including the head of karnataka circle mr. Gopal vittal.
I have been following up since 1 month circulating the mails and post in social media but i am given only false promises and buying extended time.

My phone samsung galaxy s8 plus is worth 65 k, which i had bought for official purpose.
I urge the consumer forum to address my concern and give proper justice to my claim and the effort i have put across in claiming damage charges.

For below mentioned id’s am sending mails for seeking the support
[protected]@in. Airtel.com,
Nodalofficer. [protected]@in. Airtel.com,
[protected]@airtel.com,
Appellate. [protected]@in. Airtel.com,
Compliance. [protected]@bharti.in,
Gopal. [protected]@in. Airtel.com

1. I have prepaid for unlimited talk and 2gb data on september 28th, rs 309 till october 27.

2. Airtel has cut off my service on the pretext of no funds on account. What the heck are they doing with the prepaid amount!!!

3. I have urgent work. I cannot make calls. I have to leave for the us in a few days but first work has to be done.

4. Even my call to local airtel number is not operable on the basis of 'no funds on account'.

5. I was able to make local landline as well as local and std cell calls last month. Why is it a problem this month?

6. The local airtel kiosk in east marredpalli is very badly serviced. I cannot understand the language of the staff, either english or telugu. They are rude. There are 4 staff who just sit there on the occasions i have visited them and they are not very helpful. I have frustration and anger at your service.

7. I would like you to address all my problems immediately or else make full refund of the rs 309 and i will use another phone service.

My # is [protected]

I cannot make any call right now. From this phone.

Sir,

My name is sobin sebastian. I took a broband connection in 2015 nov. While taking broadband connection they charged rs. 1000 as security deposit in advance. From that date to till now i regulary paid my all bill amount. Now i asked them to disconnect my airtel connection.in this time they are saying that 1000 rs. Cannot be refunded. The reason they are saying that its not recoreded in their records. If you look my attachment you can understand that they will make so many accounting error in my staement.

I hope you will take an appropriate action for this. I attached here to my relevent documents and their mail replies.

My name is Amit and i am living at 6/96 Shivaji nagar gurgaon haryana.
There is no network coverage in my area. Situation is such that in my house my no shows as not reachable. Several times a have complained in the local office and customer care but no solution was provide for the same. Please resolve the issue else i have to seek other network options which i don't want to do.

Amit
[protected]

[protected]_dsl - user id
I have been wrongly charged for broadband bill for month of september t. As it is visible in one of screenshots attached that i have tried to make payments many times online through my debit card but due to some issue with the site my payments was not processed. I had called regarding the same to customer care no. [protected] and spoken to customer care executive for the same and the executive confirmed there has been issue with the site and to try again later.
Later in the month of august my network was barred i requested on call to customer service executive to put my account on hold as i was travelling and would not be using services for a month and clear payment with cash when i return which i was told is not possible and was wrongly informed. I have called customer care several times for resolution that i would pay all the amount till month of august excluding september but they could not resolve this and demand me to make full payment.
I have been using airtel for more than 10 years and i have come across this problem several times of miscommunication of information and customer not being properly informed such as data plans being changed and wrongly charged but as these complaints are usually resolved by the company i am still using the connection. This time the complain has not been resolved easily which forces me to discontinue with the services.

Team,
I live in shakrpur, delhi (110092) & from past 48 hours i am not getting any service. Neither data is working nor callings coming in or going out. No service is coming up. I tried calling your pathetic customer care however they are simply useless. Help me in getting this sorted else i am ending connection now, i am tried. My work is impacted

I got called from airtel executive for sim port purpose they gave me offers that they will provide me free insurance of my phone for one year and free calls and sms and 30 gb data for one mouth. So i port my sim from vodafone to airtel but now i got bill of rs 538.44. Bill period from 2 sep to 1 oct. But airtel executive told me that i'll get free calls and sms for one month and after then i'll charged for the plain and my insurance as per offer is not given to me and not even single offer that where told me by airtel executive where provide to me. And im asking them many times to again port me to my old service provider but they where not doing this also. Please sir/madam do something i complained previously but no reply or action taken by the company and yourself also.

I done recharge on 22.09.2017 of rs.399, my transaction id is[protected], recharge was failed and i got a message on that day itself as" transaction had failed due to technical issue and recharge amount will refund within 7 working days, but its almost 15 days had finished, still now i didnt get any refund from your end, so check it once and kindly resolve my complaint.

Hi team,

My name is ahmad rehman and i have airtel mobile number in karnataka circle from last two years.in march 2017 i have changed my mobile bill plan from my corporate 399 to infinity plan 549.

Last month some lady from my company had lodged a complaint in my company icc department (Internal complaint committee) and she had made an allegation that i had made calls to her/sms her. Now icc team is asking for...

I am not getting recharge delivered on my phone I did recharge of 197;a while ago plz help immediately as I have to make urgent calls plz solve the issue as soon as possible I did it from m standard chartered bank account

Hi i'm receiving messages, but unable to send messages to anyone. Recently i bought a new smartphone, so i changed to 4g from 3g.
Then some how i think the smsc number been deleted. Then i tried to fill it in phone settings, still unable to send messages. please help.

Dear mr mittal if you are serious about level playing in todays competition in telecom than better tie many loose ends at airtel. Here are few experiences

The staff do not have or lack in providing all intrinsic details about the data plan.
The online payment portal of airtel has no option to print the receipt or save it as pdf.
Unfortunately after making the payment, airtel does not even bother to mail the acknowledgement with the receipt
And to add to this when i sent mail pointing about the receipt non availability online, i received a foolish mail from airtel listing the procedure to print online bill, meaning customer mails are replied even without reading them carefully
I also received a call from airtel explaining me the bill download procedure and i when i told him that i need a receipt not the bill he put me on hold checked the site and replied that they do not have the facility to print the receipt of online payments and that he also came to know this only after speaking with me today, he was not aware about this fact.
This is the training and information that the airtel staff has about their company

The above experience is disgusting and mr mittal seems to be casual about such large and important sector and of course about customer service.

I have 4g pack in my mobile. Before last night i was getting 4g signals but since last night i am not getting 4g signals and 3g speed is almost 2kbps. I lodged i complaint but the guy told me it will take atleast a week to resolve. I have important things to do on internet. Who will compensate for these 7 days.
I had some important work on internet last night but internet was not working. Even when there were 4g signals speed was not more then 150kbps but i was still dealing with it. But now there are no signals. Now i am getting calls from customer care since the morning and what i get to hear is a piece of sweet music and thats it. Airtel was such a nice service before. I dont know what happened to them now

I have recently ported my sim to Airtel, And my phone's 4g services are not working. It only connects 3G not 4G, I had called to customer care many times but not getting the proper solution. Please resolve the issue. Else definitely i will port my sim after three months to other network.