Airtel Complaints & Reviews

Lodged a complaint regarding set top box not working. (Customer id: [protected]) on 28th sept. Some one called up around 3. Pm to say he will come to attend within an hour. But no one turned up. Next day another guy called up and when asked the reason for not attending the complaint yesterday said they are not liable to attend. I have sent a mail to customer care around 11.58 a. M highlighting the pathetic conditions of your service team. I received a call from customer care that engineer will attend to my problem on[protected]. I told the lady to close this call since i am not happy with the level of services and intend to change connection since in this competitive market how can ur rep arrange to depute engineer after 4 days.
Really such a horrible situation unexpected from a reputed company like airtel.

My name is vignesh and i am from chennai. I have applied for a new broadband connection from airtel via official airtel website on june 13th 2017. I received a call from a airtel representative named gokul (Ph: on the next day. On showing my willingness for a new connection, he came to my home late night at around 9pm and collected all my proofs and documents. He said that since its late, he will fill up the application himself and would provide me with a registration number the next day morning and collected rs.1000/- before leaving my home.

Since, i applied from airtel's official website, i considered him to be genuine and believed his words. The was in contact with me for about 4 weeks during which he would say that there is a problem with the feasibility and would give me the connection as soon as it is resolved. On requesting for the registration number of my application, he would say that he will send and wont send. This was happening for about 4-6weeks.

On the end of july, i lost my patience and asked for a refund. He said he would give me and asked me to visit location and his phone would be switched off. This happened for a week. Once he said he works in ekkatuthangal branch in chennai and so i dont have to worry about my payment. One day i visited the branch and enquired and found out that no one as such works there.

An employee of the branch even spoke to gokul on call and enquired his reporting agency, got all his details and verified. The employee asked me to come a week later and collect the payment. On visiting after a week, the employees said that they are not responsible and asked me to visit chennai head office. I even went and complained there and its been 3 weeks and there is no response.

I have been complaining to airtel customer care, complaint helpline and nodal office for the past two months. They just reply me the same message "sorry for the inconvenience sir, i am handling this issue personally and i promise to resolve this issue... Please give me 72hrs time". And its been 2 months and about 5 people have said me the same dialogue.

I request airtel to please solve this issue immediately and give me a refund or atleast a broadband connection immediately without any further delay.

Details to consider:
Name of the airtel rep. : gokul
Mobile: [protected]
My airtel complaint reference number: 87550138

Hi,

My name is naveen and my airtel number is [protected] and due to some technical issues my network was gone and i took duplicate sim on 16th september 17 and till today the sim is not activated no response from store or nodel officer and no response to any of my mails pathetic service request to get this issue sorted at earliest and pls replay to my mail.

Urgent this is my official airtel prepaid number and earlier it was postpaid, once i changed this number to prepaid it is not working. So please do it on working condition and all my business is going this number only.
Again i can agree to go postpaid connection. Number is [protected]/[protected]/[protected]/[protected]/[protected]

These are the 5 numbers. Please do the needful urgently

Rajesh
[protected]/ [protected]

My complaint is there is very poor network in my place ballekatte chiknayakahalli taluk tumkur district...
And also very poor connection of data...
Inside our home there is no network...
I had complaint against this issue before 1-2months...
But still no feedback from ur side
U all had said that u would insert a tower here in my place but still no action..
Plz do see about it

Airtel is now ready to cheating customers, already airtel is shivering from jio and idea. Airtel is mutual understanding with her distributors and cheating.
So airtel is using its brand value and attracting with non-proper plans.
I used mobile number portability from idea to airtel prepaid. I successfully ported on 26th september 2017.. The distributor did frc of 295.
The plan is daily 1gb data and a to an unlimited calls.
But unfortunately, i got only 2 gb data and no daily data, so i contacted customer care then they replied that there is no plan of 295 it's 294. Ok, i inquired about this distributor he replied that 294 is for a new sim and for mnp numbers is 295. I conveyed this info to nodal officer of hyderabad they are also saying other things.
By this cleverly airtel is cheating their many customers like this. If mnp up to 3 months should use this, this is the airtel plan,,,,
Finally, bharathi airtel doing cheap tricks with many types of plans.

I hope that beware of these free plans.

How to view post paid mobile bills we are facing problem to apply for reimbese the amount from my company. Hence request to advise how to get the post paid mobile bills through inter net so that every month we have to apply please look in the matter and resolve my mobile bill reimbersement porblem, or please sent the advise to my company e mail id that is g. [protected]@itc.in

I have recharged prepaid mobile number [protected] for Rs 96, amount deducted while online payment vide no [protected] and reference no[protected] but recharge was not done Pl refund my amount and credited into my account because i have again recharged through Paytm

Hi

This is highly irresponsible and unprofessional of airtel to keep customers waiting for more than 2 months to port a number; and when porting is done there is no sim card provided.

No: [protected]
Name: saritha princy

My fiance has requested to port her number from idea to airtel on july 24th 2017 (See attachment porting_request_msg. Jpg) and the process is still not complete till date. After the porting request was made, some representatives called from airtel claiming that they would come and collect the documents at her residence; after which one guy came and collected the documents and provided a sim card the same week. Months passed and we lost hope of getting any response from airtel regarding the porting; and so we threw away the sim which was provided thinking that the porting request is long gone.

On 18th september 2017, another representative called my fiance telling that the porting is still incomplete and that she required the documents for verification a 2nd time (See attachment cc_documents_provided_1st_time. Jpg); which then was provided. When asked why the delay of 2 months, the answer was server issue. I am a server software engineer and i do not understand how a corporate company like airtel can have server issue for two months. Is there no business for the company or what!! Such a lame excuse!

Moving on; two days later a 3rd representative called up and says that she requires the documents again (See attachment cc_documents_provided_2nd_time. Jpg); when asked about the previous submissions she replies that they lost it!!!... I mean seriously; lost two time submission of documents!!

Now that the documents are verified (See attachment documents_verified_msg. Jpg), the idea connection is lost and airtel has not provided a sim card for the new connection. I have been calling airtel to provide a sim card for the past 3 days and all i hear from the customer care is 24 hours or 72 hours each time i call. My fiance requires a sim card asap. She is not able to make or receive any important calls because of this unprofessional-ism.

Today i went to link my airtel number to adhar card in airtel office in atharbanki paradip. But this office in atharbanki was forcing me to pay rs 100 for linking adhar card with airtel mobile number otherwise they will not link. They were telling it is compulsory to deposit money in airtel bank. I told i don't want to open airtel bank. Then they told we will not link. So, kindly take strict action against them and punish them for doing such fraud.

I have 4g plan 399 rs and i m using 4g handset samsung galaxy a9 pro. In 399 rs plan u r giving 4g speed but i have not find 4g network andci m not getting 4g speed.what should i do.pls help me.

Same problem in middle of rajkot city.

From last few months we are facing terrible network issues. Even in home, office or different location.

Network often goes off.
Tried all 2g, 3g and 4g network settings with new 4g sim.

Issue tested with different mobile, different location in city as well as different airtel numbers.

I'm using airtel from last 10 years but now we are porting out.

Airtel has been the most digraceful company i have seen ...for last 2 months have been trying to get connection disconnected...but there is no customer care number working...i bet if anyone can get a customer care number of airtel working...and they just have charged 2 months amount free...this will surely be a big negative marketing for u all - i will surely see negative word of mouth marketing of airtel...

my landline number [protected]...current bill show is 4500...3000 is extra...i aslo asked them to change my plan they didnot...

Airtel — cancel my airtel postpaid connection

I have been using airtel postpaid connection before 7 to 8 months. I requested to cancel my connection in airtel office (Ambawadi, ahmedabad), but it was not canceled and i was receiving bills and i could see that the connection is still in active state. I raised a complaint about this on 29 of sep 2017, to the airtel online complaint but nobody attended the complaint. I kindly request you to cancel my airtel postpaid connection immediately & give reverse credit to my account which i not used the number.

Please help me out in this regards. It has been very surprising for me to receive bill for disconnected & unused service.

My postpaid connection number is [protected]

Consider this as my authorization to cancel my connection and please cancel my connection immediately and deactivate my sim card.

In my phone, the sim is showing that it is rejected... What to do? Pls help me... I can't leave without the sim... So pls help me...... Pls...

I have purchased airtel prepaid sim 2 days ago and the airtel customer care said it will be activated after 2 hrs.. But still my outgoing calls are not activated. So please take necessary action immediately to activate my calls. My airtel no: [protected]
Frustrated with this airtel service. This is the first time i took an airtel sim and im gonna regret switching to airtel.

Thank you for the worst ever experience.

I uploaded rs. 450 in my airtel money account on 13-9-17 for payment to shopclues.com. But after 3 days i cancelled my order & m recieved my money refunded in my wallet money when i tried to send money to bank network failed two times and in 3rd time i get an error message stated something like that - "incufficent fund, your airtel money account will be block after 3 failed attempts" after this message i tried to reset my mpin, after giving the required information they give the error message - "your request could not be processed, please try again" after that when i reattempt to send money to my bank account it again gives the error your airtel money account will be block after 3 failed attempts". Error" no debit transaction are allowed for this account as it has been blocked kindly contact customer care for futher details... I m very disappointed with airtel money... From 16 sep to today i will send regullary mail to you... You want my doc attested doc id proofs and add proof m send all the doc but i m receiving any mail from airtels side... Plz solve my problem as soon as possible..

When i activated my airtel 399 pack it said 3g/4g valid for 84 days 1gb/day. But now they have stopped it after 30 days. They say if i further want to enjoy the rest of the pack then i have to convert to airtel 4g from my 3g sim. There was no such condition given on the offer. And i don't want to convert to 4g.
This is fraud as they are misleading the customers and committing fraud.
Further, their helpline is good for nothing.

This problem is seen with many other customers of airtel and so some legal action should be taken against airtel as per govt guidelines which say deceiving customers is punishable.

If my problem doesn't get resolved in next 3 days i am discontinuing my service from airtel and also lodging a complaint in consumer forum.

My no.[protected] last 54 days i take a sim @455\- rooming free 49/-
Condition 84 days 1gb per day unlimited call free. Last 10 days my net pack slow below 2g speed
Today i complain that lady told your offer is 28 days. & offer will change any time. And disconnect my call
Plz tell i think you are doing fraud business to costumer. If your are not slove this problem. I complain consumer forum and port to another network.

I had swapped my old sim with a 4g sim on 25/09/2017, and i was told that the sms and data services will be started after 48hrs., but i am still not able to send and receive sms. I called customer care but they could not help me as date of activation of my new sim has not been updated, they told me to wait for 72hrs. More.

Mobile number - [protected]...