Airtel Complaints & Reviews

I dipankar ghosh (Airtel no. *) wanted to pay my electricity bill (Wbsedcl) through airtel wallet on 17/10/2017, tuesday. My wallet balance was 9.85. But my payment was rs.2195.44. There was initiated a money adding process of rs.2186.00 to my wallet a/c (Transaction id[protected]. Bu then i added rs. 2186.00 through my sbi debit card (Transaction no.[protected] and i got a message "airtel payments bank wallet loaded successfully. Rs.2186.00. Txn id:[protected]. Date:17/10/2017 06:19, bal:rs.2195.85." after that the airtel money wallet showed a message that the transaction failed. But surprisingly my wallet balance was then rs..041, ie. Transaction failed but money was deducted. Now, at this position what do i have to do to recover my deducted money? Please help. I have also attached all screen shots of sms related to this problem herewith.

Recently i have upgraded my existing airtel sim to 4g after the company asked me that i will face disconnection if i don't do the same. On 16.10.2017, i have upgraded my sim and network to 4g on my existing number [protected] and the company and its representatives told me that the 4g connection will be activated within 24 hrs and i will be able to avail the benefits. Now on 18.10.2017 i am yet to avail any kind of such benefits for the upgrading i have done to my existing number. I have repeatedly contacted the airtel customer care executives but they are yet to provide any kind of solution. Every single time i have to provide them the same details about the issue again and again as their executives keep changing. Provided are the screenshots where you can notice that i am still on 3g network after doing the upgrade.

Hi team,

I have postpaid airtel number (94*886) in telangana state.

My complaint : although i have 25.7 gb of data which is getting carry forwarded from last month they have charged 384.16 rupees extra.
When i called to customer care they are saying your data pack is completed because of which we have charged.
But still have 25.7 gb data.

[resolved] airtel — airtel 399 plan not working

Hi,

I recharged my airtel prepaid number on17 th april 2017, on that day airtel was offering unlimited calls and 1gb per day for 84days. After recharge air was charging me for all voice calls and recently i realized that i am not getting 3g/4g data after 28 days. I complained the issue by calling airtel customer care and i also raised the issue on their website but airtel completely ignoring my complaint.

If airtel is providing only the data for 28 days why would i recharge with rs.399? I completely dissatisfied with your service. If you can't promised services why do you advertise in media and then cheat customers.

My order number for rs.399 recharge: [protected]
Delhi nor
Number [protected]

Sir hamko call details chahiye [protected] ka 20 din pahle yani pura october 2017 ka please sir help me..
Mai is ke liye bahut pareshan hu kripya krke sir mujhe october month ka is number ka call details chahiye bat dijiye sir aapki bahut meharbani hogi...

This is to inform that yesterday my phone left in auto - rikshaw by mistake. I tried several times on my no.in the phone [protected] & [protected]. The driver picked up my ph and told me that he will return by 12.30 am but after that he is not picking my phone perhaps change of his mind. It is therefore requested to kindly block my sim with immediate effect and issue me a duplicate sim card.in this regard, all communication may please be forwarded to my registered mail id only.

Adhar no[protected]
name sayamolla malesh
s/o pentaiah
mobile no [protected]
my mobile missing but my sim blocking
please immidiatly block me

After using jio high speed net. I trust my old service provider airtel to but the only thing i got is very bad response there is no one available to listen the problem very disappointing. Airtel is always a trusted brand but now i came to know there is no more any brand worst then this network. Facing too low speed of internet. Highly disappointed!

Sir, I make a payment of friend post paid mobile [protected] through debit card and seq no.is 854088 for Rs.1900/ but I did not get the payment receipt bank already deducted the amount.

I bought airtel sim card three months ago but until now am not able to send the message (my phone no is [protected]) but also if someone send txt to me am able to receive and read it, while on my side i cant reply

Hi,
I made a recharge of 399 on my number [protected].
The offer stats that 70 days unlimited local/std call, along with 1gb 4g data daily for 70 days.
But the same offer stopped working after 28 days.
I called the customer care, they told sir u are not using 4g phone and 4g sim so this offer will work for you for only 28 days.
I said this clause is not mentioned on any term condition for this offer.
You should have explicitly mentioned like if you are not using 4g sim and 4g phone, then this will be valid only for 28 days.
But there was nothing like this.
Second point, airtel is aware which customer are using 4g airtel sim or not, then why the offer is coming on there number. Although airtel would be aware about the 4g phone also.

So the whole point scenario is they are making fool of customer, cheating them.
I called the customer care today (Navjot) she mentioned like - "ab kuch ni ho skta, and hum sari conditions term and condition m ya offer k sath ni rakh skte.." so basically they are cheating the poor people as they are not aware and then there money is wasted.

If someone is not using 4g phone and sim, no recharge should happen on his number or the message should be loud and clear.
The same offer they are giving in 199 also for 28 days, so they are earning the remaining 200 rs as a bribe or by making fool of customer.

Kindly look into this as they are cheating poor people and making fun of their limited resources.

I had got my two mobile number [protected] and [protected] adhaar verified. Next day i received a message that my airtel payments bank account is activated and that all dbt due to me is registered to be credited in airtel payments account.

I have not opted or registered for any such facility. Only thing i did was to get my nobile number adhaar verified. I mailed to airtel at [protected]@airtelbank.com several times with request to close my airtel payments account and deregister me for dbt credit in airtel payments bank account. I also put in complaints in their website. No action has been taken by airtel yet.

Activating airtel payments bank account on mu mobile number and registering the same for dbt creit without my consent is amlpractice by airtel. I want the same the airtel payments banks account closed.

Yesterday i was trying to use mobile data from my airtel prepaid no. The data did not get connected even for a second, however, my main balance got deducted from 85rs to 0. Airtel customer care did nothing to resolve the issue after repeated calls, instead stopped responding to me while the customer care person was still online. Extremely bad behaviour from their side.

Sir i transferred money from my sbi account to airtel payments bank account
On 16/10/2017
But it is not transferred but it's debited in sbi account and it's not credited to airtel payments bank account wallet i. E ₹310
Please do something as early possible
I want money for payment please do something. You may think it is small issue but we are the one who lost money
Thank you

I was using vodafone before. I had 399rs plan with unlimited call and 15gb data. Later i got a call from airtel offering me 35gb data, unlimited calls and 100sms daily for 399rs. So i decided to do port for my number. But unfortunately after porting my num to airtel, offer which is said is no more available. I have been provided with 499 rs plan with 5 gb + 20gb (3 months).
Mob num: [protected]

I have been using airtel close to 10+ years, but lately experiencing lot of network issues on my 3g connection (After introduction of 4g by airtel). My data doesnt work or connects at extremely low speeds 10kbps or less. This is the case at many locations in hyderabad. I raised a cpmplaint in 1st week of sep 2017 and they asked me to try several settings but didnt help. They even asked me to try another device, but didnt help. Support guy told me that someone will call me back to resolve this.

After waiting for 3 days without any call back, i had to call airtel again only to get questioned if anyone called me or not. They escalated the call and some manager i guess, spoke to me and informed me that he will ensure someone will call me immediately and resolve my issue. Another 4 days passed away, but no one called. When i called again, i was asked to buy a new 4g phone and 4g service. Is airtel intentionally discouraging customers to use 3g through bad service to promote their 4g?

The 3g is so bad that i didnt have an option but to go for a new 4g device. I bought nokia 6. This looks much worse - network suddenly dies quite often. Atleast 3 or 4 times a day when i am using.in reality it might be happening more when my phone is is standby. This is becoming unbearable.

Early last week, someone from airtel tried to reach me, but they couldnt due to their own network issues (When do they realize it is their network because of which they were unable to reach me). I got the message and i called back and got the message that someone will call me soon. No calls for another few days and received one call today and the gentlemen says he was trying to reach me last week to check the status of my complaint. What status??? When i explained him the whole story, he told me that he will appriase his superiors on the issue and they will get in touch with me soon — may be next year?

I have decided to end this relationship (10+ years) soon and move to another service provider.
Highlight is that till now no

I've ported my no. [protected] from postpaid to prepaid and i've also inserted new sim but verification call to 59059 is not connecting. Every time i try to call at 59059 it automatically disconnects and also i'm unable to receive incoming calls to my number, along with this there's poor network signals in our locality. I couldn't believe how airtel is so weak in customer service.

My airtel number - [protected]

Alternate number – [protected]

Please resolve it as early as possible, i tried to connect customer care more than 5 times and everyone is recommending a different solution, it's very frustrating. I had never experienced such a behaviour from airtel earlier but this time it was terrible.

I am in receipt of bill dated 27/09/17 for the month of sept 2017 for rs. 1061.14.

It has been observed that retention discount of rs 150/- has not been given in the bill resulting in excess billing by rs. 167/-

I wish to advise you that "retention discount" was allowed to me for forever as loyal customer. Now a days we are getting offers from others internet providers at cheaper rate for similar or better package then the discounted rate given to us by you. However we still wish to continue with airtel.

You are therefore requested to issue revised bill under mentioned to me on priority.

Satya pal raj
[protected]

My phone was stolen 3 months ago so my airtel no remain unused for 3months and now I want to use the same number again to resume airtel services as I need this number for some important uses, but it says unactivated.so how do I reactivate it again please do help

I have been using my new delhi airtel number ([protected] for more than 13 years. I did all the payments which was due against the bill. I have traveled to europe for few days with special plan for 649 inr per day. I used this plan for 3 days but my bill was more 16000 inr without any justification airtel side. I never got any call back from airtel even after multiple complaints. And now my number is got suspended for last two months which actually disturbed my whole life. I being getting harrasment visit and pressuring call from retension department to pay forcefully the paymnet for 18649. Even though the fact airtel raised the last month rental to me even my number was suspended by airtel. Multiple times i asked to raise reasonale and actuall bill but their no hearing from airtel customer care and retension. Now airtel is giving me harassment by sending legal notice which is totally unprofessional. I am also approaching towards legal advise. The point here is not about the this small payment but airtel should raise correct and justified bill. Then am ok pay and like to mnp to some other operator. Feedback awaited