Airtel Complaints & Reviews

I did recharge for my Airtel number and money got deducted but recharge was not done. I contacted bank and they said money was successfully sent to merchant account.
I contacted customer care so many times every time they said yes money got deducted you will get refund in around 15 days . It's been 1 year and I haven't got that refund.

Date of recharge - 12/8/2021

I want refund.

I have raising a concern related to account number [protected].
The request is to shift the location of the broadband router or atleast improve its range, but there has been no heed paid to my request.
This has been going on for more than a week now.

Name of customer : Vikul Sangwan
Account number: [protected]
Complaint number: [protected]

Yesterday(23/8/2022) at about 11 AM my Airtel Xtreme fiber broadband stopped working. I raised a complaint to Airtel at about 4.30PM regarding the same. My ticket ID is [protected](PH NO :[protected].Today morning(24/08/2022) an Aitel Executive called and said the issue would by resolved by today(24/08/2022) itself at about 5 or 6PM and asked me to provide an OTP to reschedule the resolution time from today(24/08/2022) 11AM to today 5PM. But after providing the OTP I got a message from Airtel saying that, as per my request the resolution will be provided on 26/08/2022 which was not done by me.I WAS CHEATED BY THE AIRTEL EXECUTIVE.When I tried calling back the number no one picked up. I have done prepaid payment for my broadband service for upto one year.What is the use of prepaid payment for such poor service.I want my issue to be resolved at the earliest and the Airtel Executive must provide a valid answer as to why he cheated me regarding the resolution time. The airtel executive details.Name: EZHILARASAN.PH NO:[protected].

Hi I'm a user of airtel sim
due to some reason my sim was turned off for few months and they issued my number to someone else,
i went to Airtel service store at maldahiya, varanasi
the employees specially the manager was so rude and mean talked to me in threatening manner mamager name (nisha singh) i got no help from any airtel store
I'm in desperate need of my contact number because my adhar, pan, bank details are linked with that number please help me out
even the new consumer of that number has turned off the sim since last 8 months still company is not giving me back that number.

I had order Airtel fiber online and make its payment online via Google pay and payment was also successful and after that cancel the order but not received my refund money yet. It has been already 2 days passed.

Dear Sir/ Madam,

Greetings,

My name is Ms. Mayuri Shankar Koli. I've been holding a same sim card for the past so many years. And since last night it's showing an INVALID SIM.

Request you to look into it and solve the issue as soon as possible, as I could not make my bank transactions. However I'm outside of the country, that's the reason I'm writing this mail.

Thanks in advance.

Regards,

Ms. Mayuri Shankar Koli

Hello

I traveled abroad last week and all my financial activities are tied to my airtel number. The number suddenly stopped working on day 2 of my visit and has been unresponsive since. (It worked perfectly fine for first 2 days).

I get an error of 'device not registered' when I try to troubleshoot using my airtel app. Similar errors show up when I try to do ANY BANK TXN, on UPI apps or through my bank app which is the biggest consequence of this issue. I believe this means that the sim device is not registered (not my phone device which some support agents tried to imply). HOW COULD AIRTEL GIVE ME A COMPROMISED SIM? THIS SHOWS A GRAVE VULNERABILITY IN AIRTEL'S SECURITY AND SUPPORT.

This sim was given to me only last week just before I left the country by an Airtel agent (Name - Akshay Gharat, ph - [protected]) who came to my house after I raised a request on my Airtel app to port my number from postpaid to prepaid. I explicitly explained to him I will be in abroad for at least 6 months. He assured me that the sim will be functional in 2 days without doing anything extra. He also told me nothing extra is needed for international roaming. He took 300rs from me which is not reflecting anywhere on my Airtel app. Of course, now this person is not reachable to give any clarification on the situation. I AM GENUINELY CONCERNED THAT THIS NUMBER COULD NOW BE USED BY THIS ROGUE AGENT FOR UNAUTHORISED ACCESS TO MY BANK.

I have done multiple recharges already to make this work, as instructed by multiple different Airtel support agents each time I try to call for my issue. The total is amounting to more than 1000rs and none of it has worked. And still if I call support, they tell me to do more recharges. What cheap set of trouble shooting instructions have they been given? I'm literally begging and borrowing money from friends in order to do these recharges and to support myself financially here.

I have assured their support multiple times that I have done all basic troubleshooting to make sure the issue is not on my side. I have provided all relevant screenshots of my phone and sim settings and money deductions to their support and still nothing is done. I'm financially blocked in a foreign country and it is sad to see airtel taking it so lightly.

Airtel's negligence has made one big soup of incoherent instructions given by multiple random agents who are not coordinated even among themselves. I've tried to contact airtel almost 12 times now in the past 4 days through different means and had to explain the issue from scratch each time, only to get different basic instructions from them like restart your phone, restart your sim, change network settings, change device, activate int roaming again, recharge your phone, etc etc etc. Even after I tell them I've already tried all of these, they tell me 'try one more time', because of which I'm constantly throwing money at recharges and nothing has worked. None of the agents can tell why.

Among all the support agents that I have contacted (there are too many to count by now), the INTERNATIONAL SUPPORT AGENTS ARE EXCEPTIONALLY ARROGANT and they were of no help at all. Kept implying I must've done something wrong and refused to connect me to anyone who could give more insights into my situation. One of them even hung up halfway through the call. I am so shocked at their lazy and entitled behavior.

Its been a week our broadband connection is not working at all. We have also complained the same with Airtel customer care. But still no response.

We have also requested for Upgradation to fiber but no use.

I am facing network issue in my area for past 5+years all the time i raise airtel promises me to resolve the issue and it never happened, some of the customer care executive were rude to me . All the complaints i raised have been closed without giving any update and without resolving it. I did contact appellate authority of airtel Kerala and the is no response from them, in next step i raised issue on CPGRAMS(Centralized Public Grievance Redress And Monitoring System) even that didn't help .
I am facing call drops and call disconnecting issue in indoor and outdoor, signal is not stable, data speed is too slow i can't even sent a WhatsApp message, can't load google, no streaming in both indoor and outdoor. There is a site(tower) available nearby which airtel could use it was used airtel before currently jio and vi uses, there are signal towers which are used by three operators airtel could do the same or bring a new tower here.
CUMRC3CHN[protected]

C4GSP3CHN[protected] (CLOSED unresolved)
C4GIN[protected] COMPLAINT CLOSED unresolved)
C4GSP[protected] ( CLOSED unresolved)
C4GSP3CHN[protected]( CLOSED unresolved)

PLEASE RESOLVE MY ISSUE TAKE ACTION IT'S BEEN LIKE 5+YEARS

I'm on roaming and I'm unable to make calls

Last two years I have given 200 complaints
Fake brand
Fake promises
Can't even make calls

No one called
No one picks the calls

HELP OR REFUND MY MONEY
I STAY IN CENTRAL DELHI
MOB NO [protected]
Attached latest complaint

Last 24 hours network not properly work

I am user of Airtel Broadband with 3 connection.
Airtel is not providing proper service and support. Their customer care team is very rude also service provide is not resolving.

I would like to complaints against Airtel Broadband

Hello

I would like to call out an extremely dissatisfied customer service from Airtel.

12th May 2022, I had raised a request with J P Nagar Airtel office to get my office mobile number to be transferred to my personal account as I had a long term travel to the US. The request number is[protected]. The associate at the store mentioned it would take 5 days for the transfer.

I had a flight scheduled on 20th May'22, when I called out to Airtel, they mentioned the transfer process is completed. However, after I reached the US, my number did not work, since then I reached out to my organization and to Puneet A S, relationship manager of Airtel to get this resolved.

Puneet never answered my mails or calls atleast for 4 weeks. Then he mentioned that he needs the mobile sim to be available in India. I spent Rs 4000 and shipped the mobile sim to India to my sister.

When my sister visited the store with the sim, they said that they need a fresh NOC from my organization, which the organization refused to provide as the airtel sim was not in their account anymore.

After multiple follow ups with Puneet, he answered the call once and he was extremely rude to my sister. Puneet is a highly unprofessional and uninformed employee of Airtel. He is in a service industry and should know how to treat the customers when they reach out to him, irrespective of the position he holds, The only choice we had left is to reach out to Airtel office, I was told that I need to submit fresh set of documents and a letter to have the mobile number transferred to my sister as I cannot visit the store in person.

Now the situation is that the mobile number is suspended and the team in Airtel store is mentioning that I may not get that number.

I have my Aadhaar, IT returns, bank accounts all linked to the phone number. And due to delays and untimely responses from Airtel and especially Puneet, I am left helpless. My IT filing is pending and my bank transactions are irregular.

Kindly assist me to get this resolved

PS - I am not attaching any documents here, as it includes details about my organization. However, I can share it on a one to one basis.

Thanks
Zuleka

Dear Sir / Mam

I m a very old and loyal user of Airtel ..In Fact all my family members are using Airtel.

With the experienced service level we shifted from TATA sky to Airtel Xtream with a committed to have best of the services

But it is very unfortunate to share the experience has NOT been good at all

Just to brief the case, I'm in touch with one of your sales executives Mr. Vinod( +91 [protected]) since June 22nd for the Airtel Black scheme which was supposed to get activated in 24 hrs got delayed by 2 to 3 days and finally got activated.

As per the scheme there are 3 mobile nos. which can be added in the plan..out of which 2 of them ( mine and my wife nos.) were added but my mother's number is still not been added to the scheme .

INspite of regular calls and reminder i ' m still not able to reach Mr. Vinod as he is the one who committed this on behalf of your prestigious company

Knowing Airtel I still have trust that the senior people will definitely consider this complaint and action accordingly to help me out .

Looking forward for your quick response and action

With regards
Manmeet Sondhi
+91 [protected]

A complaint regarding Airtel is that I have paid my postpaid bill 3 times and every time I money was debited from my account still I am unable to make any call. It is only saying that clear your dues and make bill payment which I have already paid The bill is not getting updated on my Airtel app . Please look into this matter

I processed and paid for Airtel broadband connection as on 18th August. They told me that I will get the connection on 18th of August and for that reason I bought the connection from Airtel
Now it’s 23rd August and now they are telling me that the connection will take 1 month so you can process for cancellation and my amount will be refunded in 15 days.

This is not the way a consumer is treated. If they were not able to give me the connection then why should I hold my money for 15 days with Airtel. I have been calling them everyday since 18th August. And nobody is giving me any proper answer. Neither on my refund nor on my connection. I had to buy data add on everyday which are very expensive.

Kindly help me get the refund amount ASAP along with the compensation

All sim card company is charging more price for but they are not giving recharge of 30 days and they are harassing consumer and making there own profit please take it on high priority basis and give 30 days recharge with less recharge price

Harranamaldiha West Bengal Airtel network facing problem Airtel internet speed down slow still issue airtel sim full signal not available facing problem still issue calling coverage facing problem still issue calling voice sound not clear creaking sound facing problem still issue video call problem network facing problem still issue video Buffering network facing problem still issue call drop make calls received calls network facing problem still issue Airtel network 1Signal indoor coverage outdoor coverage Signal 2 still facing issue all customer dissatisfied experience 24 months problem Biswajit Rana [protected] my area 721427

I'm using a postpaid sim Of airtel regarding plan change i was discussing about my Sim with my family on call Incharge of the store Told me with arrogant voice and told get out of the store this is Karnataka not Andhra Pradesh As my sim card registered is andhra he was abusive with me and I think I store isn't not good with the users highly inappropriate Store location: Hosa Road Banglore
Designation:TL/store incharge