Airtel Complaints & Reviews

Bhuvnesh Mathuria
August 126, 2022
Nds hybrid loader is downloading new software from 2 days and i am not able to see any channel from past 2 days. Whenever i start my tv and set top box, it starts downloading new software and shows nds hybrid loader new software being downloaded. After it is completed it again starts downloading from 0% and there is no way i can close this or finish this.

My lapu no [protected] has been suspended.
Pls activate it again
Thanking you
Rajib Kumar Dey
Rajib Telecom

This is about the Airtel Broadband connection. I have taken Advanced Rental Plan for a period of 1year starting from 01-Jul-21 to 30-Jun-22. Plan rental was Rs. 999/month. Now, from June Month Airtel started calling saying Bill payment amount of Rs1178/- is due for 17 May -16June period. There were mails regarding it and apps also started showing Amount due for payment and warnings on connection will be disconnected. Later in June, the connection got disconnected. After continuous try with customer care, I was told by the airtel executive that problem is fixed and there is no amount to be paid. But, now in August, I am getting the mails and calls saying to pay Rs2593.64. This is purely harassing the customer.

On 23/8/2022 at about 11 AM my Airtel Xtreme fiber broadband stopped working. I raised a complaint to Airtel at about 4.30PM on the same day regarding the issue. My ticket ID is [protected](PH NO :[protected]. On 24/08/2022 an Aitel Executive called and said the issue would by resolved by that day itself (24/08/2022) at about 5 or 6PM and asked me to provide an OTP to reschedule the resolution time from 24/08/2022 at 11AM to 24/08/2022 at 5PM. But after providing the OTP I got a message from Airtel saying that, as per my request the resolution will be provided on 26/08/2022 which was not done by me.I WAS CHEATED BY THE AIRTEL EXECUTIVE. Today is 26/08/2022 and yet my issue is unresolved. My work from home is affected by this. This has created unwanted mental stress to me. I have done prepaid payment for my broadband service for upto one year. I dont want Airtel service anymore.Please refund my money so that I can choose a different service provider.What is the use of prepaid payment for such poor service and extremely poor response. I made a complaint to consumer complaints forum regarding this on 24/08/2022 also. Yet such poor response and no resolution. I want my issue to be resolved at the earliest. The airtel executive details.Name: EZHILARASAN.PH NO:[protected].

The customer care support is pathetic they don't know how to help and the company is busy only in expanding its network and not focusing on managing the existing network. I use xstream fiber and these guy literally drive me insane like I myself can't believe that airtel which boasts about its top notch connectivity made me suffer numerous outages only within a week and that was not all there were follow up outages too that made me wonder that am I paying for Internet or the Internet outages

I am RAZA RAHMAN VK working in Abudhabi.I have a airtel sim it is not activated in UAE i need this activated here.my sim no is [protected][protected]U and mob no is [protected]. so pls activate this sim .for any reference pls call me my num: [protected] and my email id is [protected]@gmail.com

Till 20th August 2022 my sim was working all of sudden its stop working no incoming call and no outgoing call even sms also not coming, what is the issue if sim is active why its not working in UAE

my number [protected]

I did recharge for my Airtel number and money got deducted but recharge was not done. I contacted bank and they said money was successfully sent to merchant account.
I contacted customer care so many times every time they said yes money got deducted you will get refund in around 15 days . It's been 1 year and I haven't got that refund.

Date of recharge - 12/8/2021

I want refund.

I have raising a concern related to account number [protected].
The request is to shift the location of the broadband router or atleast improve its range, but there has been no heed paid to my request.
This has been going on for more than a week now.

Name of customer : Vikul Sangwan
Account number: [protected]
Complaint number: [protected]

Yesterday(23/8/2022) at about 11 AM my Airtel Xtreme fiber broadband stopped working. I raised a complaint to Airtel at about 4.30PM regarding the same. My ticket ID is [protected](PH NO :[protected].Today morning(24/08/2022) an Aitel Executive called and said the issue would by resolved by today(24/08/2022) itself at about 5 or 6PM and asked me to provide an OTP to reschedule the resolution time from today(24/08/2022) 11AM to today 5PM. But after providing the OTP I got a message from Airtel saying that, as per my request the resolution will be provided on 26/08/2022 which was not done by me.I WAS CHEATED BY THE AIRTEL EXECUTIVE.When I tried calling back the number no one picked up. I have done prepaid payment for my broadband service for upto one year.What is the use of prepaid payment for such poor service.I want my issue to be resolved at the earliest and the Airtel Executive must provide a valid answer as to why he cheated me regarding the resolution time. The airtel executive details.Name: EZHILARASAN.PH NO:[protected].

Hi I'm a user of airtel sim
due to some reason my sim was turned off for few months and they issued my number to someone else,
i went to Airtel service store at maldahiya, varanasi
the employees specially the manager was so rude and mean talked to me in threatening manner mamager name (nisha singh) i got no help from any airtel store
I'm in desperate need of my contact number because my adhar, pan, bank details are linked with that number please help me out
even the new consumer of that number has turned off the sim since last 8 months still company is not giving me back that number.

I had order Airtel fiber online and make its payment online via Google pay and payment was also successful and after that cancel the order but not received my refund money yet. It has been already 2 days passed.

Dear Sir/ Madam,

Greetings,

My name is Ms. Mayuri Shankar Koli. I've been holding a same sim card for the past so many years. And since last night it's showing an INVALID SIM.

Request you to look into it and solve the issue as soon as possible, as I could not make my bank transactions. However I'm outside of the country, that's the reason I'm writing this mail.

Thanks in advance.

Regards,

Ms. Mayuri Shankar Koli

Hello

I traveled abroad last week and all my financial activities are tied to my airtel number. The number suddenly stopped working on day 2 of my visit and has been unresponsive since. (It worked perfectly fine for first 2 days).

I get an error of 'device not registered' when I try to troubleshoot using my airtel app. Similar errors show up when I try to do ANY BANK TXN, on UPI apps or through my bank app which is the biggest consequence of this issue. I believe this means that the sim device is not registered (not my phone device which some support agents tried to imply). HOW COULD AIRTEL GIVE ME A COMPROMISED SIM? THIS SHOWS A GRAVE VULNERABILITY IN AIRTEL'S SECURITY AND SUPPORT.

This sim was given to me only last week just before I left the country by an Airtel agent (Name - Akshay Gharat, ph - [protected]) who came to my house after I raised a request on my Airtel app to port my number from postpaid to prepaid. I explicitly explained to him I will be in abroad for at least 6 months. He assured me that the sim will be functional in 2 days without doing anything extra. He also told me nothing extra is needed for international roaming. He took 300rs from me which is not reflecting anywhere on my Airtel app. Of course, now this person is not reachable to give any clarification on the situation. I AM GENUINELY CONCERNED THAT THIS NUMBER COULD NOW BE USED BY THIS ROGUE AGENT FOR UNAUTHORISED ACCESS TO MY BANK.

I have done multiple recharges already to make this work, as instructed by multiple different Airtel support agents each time I try to call for my issue. The total is amounting to more than 1000rs and none of it has worked. And still if I call support, they tell me to do more recharges. What cheap set of trouble shooting instructions have they been given? I'm literally begging and borrowing money from friends in order to do these recharges and to support myself financially here.

I have assured their support multiple times that I have done all basic troubleshooting to make sure the issue is not on my side. I have provided all relevant screenshots of my phone and sim settings and money deductions to their support and still nothing is done. I'm financially blocked in a foreign country and it is sad to see airtel taking it so lightly.

Airtel's negligence has made one big soup of incoherent instructions given by multiple random agents who are not coordinated even among themselves. I've tried to contact airtel almost 12 times now in the past 4 days through different means and had to explain the issue from scratch each time, only to get different basic instructions from them like restart your phone, restart your sim, change network settings, change device, activate int roaming again, recharge your phone, etc etc etc. Even after I tell them I've already tried all of these, they tell me 'try one more time', because of which I'm constantly throwing money at recharges and nothing has worked. None of the agents can tell why.

Among all the support agents that I have contacted (there are too many to count by now), the INTERNATIONAL SUPPORT AGENTS ARE EXCEPTIONALLY ARROGANT and they were of no help at all. Kept implying I must've done something wrong and refused to connect me to anyone who could give more insights into my situation. One of them even hung up halfway through the call. I am so shocked at their lazy and entitled behavior.

Its been a week our broadband connection is not working at all. We have also complained the same with Airtel customer care. But still no response.

We have also requested for Upgradation to fiber but no use.

I am facing network issue in my area for past 5+years all the time i raise airtel promises me to resolve the issue and it never happened, some of the customer care executive were rude to me . All the complaints i raised have been closed without giving any update and without resolving it. I did contact appellate authority of airtel Kerala and the is no response from them, in next step i raised issue on CPGRAMS(Centralized Public Grievance Redress And Monitoring System) even that didn't help .
I am facing call drops and call disconnecting issue in indoor and outdoor, signal is not stable, data speed is too slow i can't even sent a WhatsApp message, can't load google, no streaming in both indoor and outdoor. There is a site(tower) available nearby which airtel could use it was used airtel before currently jio and vi uses, there are signal towers which are used by three operators airtel could do the same or bring a new tower here.
CUMRC3CHN[protected]

C4GSP3CHN[protected] (CLOSED unresolved)
C4GIN[protected] COMPLAINT CLOSED unresolved)
C4GSP[protected] ( CLOSED unresolved)
C4GSP3CHN[protected]( CLOSED unresolved)

PLEASE RESOLVE MY ISSUE TAKE ACTION IT'S BEEN LIKE 5+YEARS

I'm on roaming and I'm unable to make calls

Last two years I have given 200 complaints
Fake brand
Fake promises
Can't even make calls

No one called
No one picks the calls

HELP OR REFUND MY MONEY
I STAY IN CENTRAL DELHI
MOB NO [protected]
Attached latest complaint

Last 24 hours network not properly work

I am user of Airtel Broadband with 3 connection.
Airtel is not providing proper service and support. Their customer care team is very rude also service provide is not resolving.

I would like to complaints against Airtel Broadband