Airtel Complaints & Reviews

I had done recharge for [protected] instead of [protected]
Operation ref no :- [protected]
Kindly requesting you to reverse the amount to my number
Amount:-349/-

I replaced my normal sim card with micro sim card as my new handset requires that. Later my old sim was deactivated but didn't activate new micro sim card. I went to retail store again where i took the card. They told server is down. But even after 12 hours still it is not activated and i am unable to call and receive calls.
Please do the needful.
Thanks
Shabarinath gupta
[protected]

In march you promise me that on recharge of 345 benefit was unlimited calling and 1 gb 3g/4g data for one year. Two days earlier i used the benefit but today i rechage 345 and get only 4g data while i have 3g handset. Please think about my complain otherwise i have many airtel numbers i port these numbers. I called customer care but they do not give proper answer only want to disconnect the phone.

Case id 665125, 699074, 704272

Never seen such a poor customer service in my whole life such a bad experience so far

They have blocked 19000 inr which i have added 3 months back to the payments bank.. And still they are keeping with them.. When i call them for reason of blocking my money.. They asked for my aadhar card copy to defreeze my money.. Which i have sent them

When i requested to unblock my account they comes with another reason that i have sent my bank statment to show that transction.. I emailed them that also..

When i have requested again.. They comes with new reason that i have to visit nearest airtel retailer with original docement and need to give 100 inr

I did that also now i am emailing them to unblock my money of 19100.. They are coming with another reason that i have to sent bank statment and proof of identity..

I am just running out of patience.. When i am emailing them that these things i have already sent and i have visited your own airtel store with original docements.. They are just blank and sending the same email again and again.. When i am calling customer care they are disconnecting my call and no call back

Kindly get my complain resolved so that i can discontinue my services with this brainless company and use better company like paytm or jio

Thanks
Ravinder

There is network problem in my locality.
Two to three times i've already complained before they just reply there is no tower and it will be setup soon.
Very often there no signals, else it catches roaming signals (Most of the time).
Looking forward to port my sim to other as many of our neighbor have already done.
Please do look to it asap!
My locality - raj nagar extension, ghaziabad 201017

On 4th september, 2017 at 2.27 p. M. I received a message from airtel that hot chillies service has been activated @ rs. 99 for 30 days. I didn't activate any of this service in my mobile. How can a telecommunication company do this without taking any kind of consent from consumers? I tried to contact their customer care through phone. But there is no option for lodging a complaint. I have deactivated the vas in evening when i get to see the message. I want them to refund the amount they have been deducted from my account.

I had subscribed for airtel secure on 6/07/2017 and the agents were so sweet to help me when i wanted to subscribe and when i did i realised that the details of the handset in the airtel app and my device don't match at all, so i had to again call airtel to inform them the same and it was later changed. It just looked perfect the subscription date 6/07/2017 handset details now matched and when i raised a claim on the 28th of july that the mobile got damaged i was informed that the subscription date is the 15/07/2017 and not the 6th. Therefore the claim is being rejected as it's in the cooling period.
This shows the heights that a company like airtel can go to just rip customers off and not give them the service as promised and just keep charging them.
I'm sure this is just a forum where we can raise our voice but not going to affect the company in any ways if they lose a single customer.
As a consumer we do have the rights like if
1. A trader or a service provider resort to unfair or restrictive practices of trade.
2. A trader or a service provider if charges a price more than the price displayed on the goods or the price that was agreed upon between the parties or the price that was stipulated under any law that exist take it forward and make sure others don't go through the same.
And a few more rights as well.
Thanks & regards,
Noel.
([protected]@gmail.com)

I went to the airtel store in ashok nagar, chennai to upgrade the existing 3g sim to a 4 g sim. Once i received the 4g sim i did the necssary to activate it. However my phone shows "no service" inspite of having activated the 4g sim. I am currently using my 3g sim only which is bad since network isnt available most oif the time.
The number is [protected]

We got a sim reissued after i lost my phone. The store customer care told us it will be activated in 4 hrs but they never forwarded our request and on enquiring 2 days later tell us that our number has been barred. After which they argue and tell us that it is our mistake because. Moreover they were not ready for help. They made us wait for 15 mints and then closed the store saying that we the time is up

Hi i am an airtel chennai circle mobile number subscriber. I had bought a 7 day international roaming pack for usa on 24th may which was valid till 30th may. I returned to india 2nd june. Subsequently i assumed that since the pack was for 7 days the validity would expire automatically.
I traveled on 16th august to 24th august to london and during this period i received a call for 15 seconds and also made a call for 30 seconds. I did not buy any roaming packs. However i noticed that i have been charged ₹2, 999 for roaming for the month of august. I did not receive any intimation of the pack being activated through either sms or email. I also at no point in time made any calls or used data during my travel.

This is clearly unacceptable that a pack can be applied to a customer bill based on an earlier purchase. This feels like the consumer is being cheated without any intimation.

I would like the roaming charges of ₹2, 999 be reversed.
This is not a legal charge given that the original intention of buying a roaming pack was for only 7 days. Based on that you without intimation you cannot apply a pack to a customer without his consent.

So please do the needful at the earliest. My mobile number is [protected] and email i'd is [protected]@gmail.com.

Iam using airtel sim card from many days from my sim i am unable to send sms but i can recive sms from other sims or from other
Now i want to send sms from my sim so please activate it

Since one week i am not to access the internet post new sim replaced. I have raised the concern ref:79101551, its tat is over but, still i am facing the same issue. No response or no resolution has been provided. I have called 7-8 times to customer care till now.

I have recharged an amount of rs.349 wrongly to the mobile no.[protected] through my airtel app using airtel payments bank.

Instead, i need to recharge that to one more airtel number of mine.

So, i kindly request you to revert back 349 rs. To airtel payments bank account, so that i can use that money.

I am requesting you to revert back because rightnow, i am in other state in india and not using the number which i have recharged now ([protected]).

Dear Too much tv add is coming this airtel product is best network too much faster network thats why I m purchase this airtel product and using prepaid 3 months 84 GB, daily 1 GB plan, but I will not get proper daily 1 GB.pls help me.what can I do.pls do needful for me.
Regards from S.M.Ishaque.
Thank u

Am a postpaid subscriber of airtel mobile services and been paying monthly bills regularly but however been treated worst than a prepaid customer.

Perhaps enjoying the most worst, pathetic & hopeless service provided ever by any mobile operator.in spite of mailing didn't got any response from nodal or appellate authorities. Am currently in roaming location wherein i found extreme data and call connectivity (I/c) issues and the same was repeatedly brought into concerned's notice. However all stood in vain.
No resolution provided. Mailed across looping trai & dot which was a futile attempt and got no assistance from their end as well.

Looking forward to your kind anticipation on the same.

Dear sir mam

I had offer (Bhubali offer rs 345 = unltd sabhi call + 56 gb (2gb/d_ 28 din rs 399 + 84gb (1gb/d) 84 din.4g h/s+4g usim par t&c. Offer retailer se click airtel.in/5/m) this message is continue 1 august to above 10 august even than i confirmed your customer care also he said you have this offer. So i recharged these offer rs 399, 84 gb for 84 days but it completed only 28 days. I recharged this offer 8 august.

I called your customer care centre and i talked to mr daya tripathi, vishal, rajiv and ajay kumar, mr daya and vishal said to me it is technical issue you have this offer it will be sort out in 30 minute but mr ajay kumar said that offer have been finish. Please check offer message to my number and also continue this offer to my number because 56 days remaining to my number so please continue this offer on my number my number is [protected]. I am your old customer you cannot teach me. If you want to send mail my email is ([protected]@gmail.com or [protected]@yahoo.com

If my problem not short out i will be change my network means port to another network because i have bothered and tired for this network because i have complained many times that my net is very slow.

Please solve my issue asap

Thanks and regards.
Bijendra pal
Pin code – 250002
Meerut - up
Mob – [protected]
Mail – [protected]@gmail.com

User id:[protected]
I have booked a new airtel internet tv setup box. It took nearly 1 week to get call back. Later on 2 days back it was supposed to get installed. From that day customer care says they r working on it and will be done by end of day. Next day they say same thing, later they will connect to 'senior guy' i don't know what's the point in talking to them if they are unable to resolve. Even today i was told that connection will be given, on multiple calls i get the number of the enterprise who say they don't have stock.

Now i call them back again which is useless, as they say it will be done by eod.

It's about a new connection we are talking, and imagine what is happening to existing customers. I haven't recharged my previous d2h connection trusting airtels credibility. Seems like they don't live up to expectations.

Hoping companies like jio should come into d2h to make them learn how it should be done.

Hi,
My name is ankush sharma, with registered mobile number [protected].
It has been really sad to observe the worst ever services from airtel & oneassist. I bought an airtel secure plan in the month of june'17.
I raised a claim on august 8th 2017 as my handset was damaged and the pickup was arranged, i was not given a temporary replacement handset but i let it go as i assumed it would be a 15 days issue. On 22nd august i was told that my device was at the authorized service center and my claim was approved, and i was asked to make a payment of 166 as excess fees for oneassist to start the repair. I paid the fees within an hour to speed up the process. After the payment i received a call from airtel about the payment being receieved and i was informed that the device shall be repaired within 3 days. After 3 days i receieved no info about the whereabouts of my device and i called oneassist to get info and i was told to wait. Now today (4-9-17) i called onneassist once again to get updates on my device but i was given out no information and was told to call airtel on 121. I called 121 and that was of no help as the representative said we dont have any info and asked me to call at oneassist.
Its a pity that i had bought your device security plan and had to face all this harrashment just to get my device repaired.
Hence i request you to look into this concern and do the necessary to repair my device and get it delivered and inform me about the exact status of my device.
Sending this mail to both oneassist and airtel and waiting for correct resolution asap.

I have made an online payment of 3 months for broadband services after the feasibility check has been done on aug 1st 2017.
I was promised that the connection would be provided in 3 working days and it prolonged till aug 17th, where i get a confirmation that the connection cannot be provided. Till date, am yet to recieve a refund of the same and there is no tracking for me to track the progress of the request or refund once its in place.

Application number : 8002015

On 31/08/2017 i visited ramamurthy nagar airtel store to switch from postpaid to prepaid plan. They provided me with new sim card and advised within 4 hours it will be activated. However it was not activated. Rechecked with store but they were asked me to wait. On 2/9/17 revisited store they gave me new sim card advised same as 4 hours it will be solved. But however i had to revisit store again same day night with same issue. They provided me with again new sim stating sim card has issues. As of 4th sept 17 16:24 the sim is not activated.

Iam being without any contact from past 5 days and no one is taking any action with regard to this. Store people are just irresponsible with their work and does not respect customer.

Please take immediate action on this.. Details below for your reference

Phone number [protected]
Name jabira