Airtel Complaints & Reviews

I am forwarding the mail (As it is) which i have written to airtel postpaid department.

Dear all,

This mail is in reference with the problem i have been facing for past 10 days regarding a small payment of rs. 1238 which i mistakenly paid twice.

I know you all must be wondering, why i am writing a mail regarding the same when this amount can be anytime adjusted in my consecutive bills. Yes, this is the when the story gets interesting for you but frustrating for me.

I will take some time to explain the issue:

1. I am using two airtel numbers a. +[protected] and b. +[protected].

2. Recently, on 7th august 2017, i have made a change and under family plan benefit, i made +[protected] a child of +[protected].

3. Then i realised that i had already made an excess payment on +[protected] which is of rs. 1238 only and technically speaking after this change this number will receive no bills but a single bill will be generated for the parent number which is +[protected].

Now, i thought to myself that this doesn't seem like any issue and the same amount can anytime be transferred to my primary number and this way it can be adjusted. But hold on, i did not know, thinking this way my biggest mistake.

From this point the story will tell you how customers like me are being made real fool from the super genius/efficient/caring (Hope you understand the sarcasm) team of your supervisors and executives.

4. I called up airtel customer care on 9th august and had a word with mr. Vipin kesarwani (Communication id - [protected]) and explained to him the whole situation. He confirmed the same to me after checking it thoroughly in the system and assured me that the same can be transferred to the parent number. Complaint id[protected].

5. Then on 14th august, i received 3 texts that airtel was trying to contact me (But believe i did not receive a single call) but could not get connected.

6. On 15th august, once again i called up airtel customer care and had a word with mr. Vishal jain and mr. Mohit saxena (Comminication id - [protected]) one of them was supervisor and once again explained to them about the entire situation and came to know that since you did not respond to the calls so the complaint got closed. This was really frustrating but somehow i controlled myself and asked your supervisor for a solution to which he assured me in a positive way and raised a complaint (No.[protected] for transferring the required amount in my parent number +[protected].

7. Once again on 17th august 2017, i received similar texts and immediately i called up customer care and requested to transfer the call to a supervisor which the person did. Then i spoke with mr. Roop narayan (Communication id - [protected]) and explained to him the issue. To which he said nobody from airtel has so far raised a request of transfer of amount, quite surprising, and once again on the same day he has raised a request of transfer, complaint id[protected].

The story does get over here, i am getting calls from airtel customer care (+[protected]Screen shot attached) and believe me these calls are getting disconnected in one ring only. When i try to reach back, it says that incoming facility is not available on these numbers.

Now my questions to all of you:

1. Is this the right way to deal with a customer who has never defaulted on payments?
2. Is there any kind of rocket science involved in this issue?
3. Do you have the right people for the right job? I am questioning your hiring and training processes.

I know you are such a company that issues like these can be easily sidelined and ignored but believe me people who are working for you make or break the image of an organisation.

But, one thing i am very clear about, i will not make a single rupee payment for +[protected] till the time this amount gets adjusted.

Seriously i am so frustrated that i am planning to shut all the airtel services at my place, fyi, i have two airtel dth, one airtel broadband, two postpaid and 4 prepaid connections.

During this entire episode and in my mail as well, i tried to maintain my calm and the decorum, but believe me anyone can go mad if one has to explain the situation multiple number of times to multiple number of people, who actually don't give a damn to any of your problems.

And this is what you call "customer care".

I hope somebody will address this issue on an immediate basis and provide me with the required solution.

Looking forward to hear from you.

Thanks and regards,
Piyush pande
Ph:+91-[protected]

I am just frustrated with paying bills about month by month above 800 having a plan of 399 corp plan. Also used to get messages as charged rs.35 for this and that service as granted without my knlwledge or opt for services myself. Please deactivate all my services activated. Also i will surely drop using this airtel anymore.. Willport as soon as possible.. U guys were just completely cheating the people. Even its not possible to contact a customer care representative its frustrating.

Worst ivr service, giving me irrelevant promotions and no options whatsoever to talk to a customer care operative to solve my issue... Even though im registered in ndnc list... U people have activated lifestyle and lehrent tv services on my phone without my authorisation and deducted my money, which is thieving. Although i have deactivated the services, my money has been stolen from me by airtel. I have been a loyal customer with airtel for around 8 years and this is the treatment i recieve from airtel which is pathetic to say the least

Im ravis nishad using airtel[protected] at khortha village gorakhpur have complaint many time but they not resolving it its been 2 months. At the time of 4g wear not getting 3g or 2g properly looking problem n network issues occures can't call properly.
Every time we complain try say we have transfered to network department but no answer from them.

Slowest 4g network i have ever seen. And in 4g network i am using 2g..
Stop making fool people, that airtel have strongest 4g network in india. Stop advertisement you have nothing to show up. Total waste of money&time in airtel 4g slow network.in my home its g, e, & sometimes its 3g and 3g is also poor, slow... Its irritating. Plz solve this immediatly, otherwise people will switch to another network...

I done 399 recharge but network is too slow airtel is very fake compny first tell recharge 399 and get 1gb internet free for a day but network is too poor so cant used 1gb only used 200mb for a day, google page also open as slow, vedio calling also poor, my mistake i don't richarg in gio, 4g speed is very slow, network problem also,... Very beddd[protected]

My name is chandra roy using airtel postpaid for more than 3years. [protected]

My husband snehasish roy is another loyal customer to airtel having phone number of [protected].

We have recently taken airtel broadband service and while taking the service the executive informed us about additional free data offer that we can avail on our postpaid.

Based on the information provided to us we called customer care to get the initial information. After talking to broadband department our call (Made from[protected] at night around 10.50pm on 18th august 2017) was taken over by vineet of postpaid department.

As airtel claims to number 1 network we expect the minimum quality on call. The executive proved us wrong and rather we ended up getting disgusted and hard to believe that customer care executive who represents the brand could be so unprofessional.

From beginning he did not listen the concern.
My husband kept on repeating.
The call was only for getting the information though.

And finally he made the call mute and never came back. To avoid dead air he only said hello after few seconds but never replied to our query and it went for more than an hour.

I have never seen such disgusting unprofessional behavior from any customer care.

We didn't disconnect the line but the executive kept on waiting for us to disconnect the call. What do we call such behavior i have no words! It's mentally frustrating and harrasing to wait for so long being ignored and avoided.

They don't value customer's time and patience for what they actually get paid to.

We would not like continue with such company who cannot value their loyal customer.

Dear sir,

I recharged my airtel number [protected] of rs.349 on 9th august 2017 at 09:08 am through my airtel app account. But the recharge amount didn't reflect my account.
Hence, i recharged again with the same amount to my mobile number at 09:10 am. I noticed that the transaction was done twice with the same amount of rs.349 and the amount got deducted from my sbi bank account.
I request you to take the necessary action so that i get back the amount got deducted. Awaiting for your reply.

Thanking you sir,
Vandana.

Airtel has the worst network and internet and its about 2 months and airtel executives are not solving my problem
I am using airtel 4g but i am getting 2g speed and i am paying bill of 700 and no one is solving it
I need refund
And the network are so poor that the network get disconnected any time and
In 4g pack i am getting speed lees than 2g

Dear sir,
I got a call from recovery agent amit kumar mehta being 100% unprofessional person who harassed me against my old dues against no [protected] which is overcharged by airtel. Mr. Amit kumar mehta had threatened me about suing in civil court and spoiling my records without having any patients. I am ready to pay bill which i have used no exta

I have recharged with 399 plan for 70day unlimited calls and data... But from the day i have recharged the internet is worst for this unlimited plan.. But earlier when i recharged for normal data plan this was not the case... The airtel is cheating with wrongful ad and claiming to provide 4g of 1gb/day where the speed doesn't even touch 40kbps.. When i have checked in ookla speed test

Dear Team,
I'm Very Disappointed With Your Service Of Internet As You Are Promising Top 4G Speed.You Won't Believe How Much Speed I'm Getting Right Now From Last 24 Hour's.It Happened With Me Many Time But I Was Ignored.But This Time Is Not Able To Ignore That's Why Sending This Mail Please Look Into This Matter And Do Needful.And Please Find Attachment Under This Mail.

Thanks & Regards

I opted for 4G upgrade sim online got it delivered and followed the steps to activate it.I got the message that my current sim will deactivate(go out of service) and new sim will be activated..its been 3 days and the 4g sim is not activated yet and my 3G sim is out of service..since i use only 1 sim i have problem talking now.Please activate it ASAP

I have activated 399 rupee plan with unlimited calls and daily 1gb data on jun month. It went fine for first 60 days. After that call rate is charged when i call from my mobile. I checked with customer care multiple times and they said they will check and get back but no response after that. I feel i completely cheated with airtel service. Please provide proper reason. I don't want to continue your service.

My name is pavan reddy. My mobile number is [protected]. I have recharged the amount of rs.349 few minutes back. Message came from 121 that recharge was successfull. But still balance was not added to my mobile. Message came to my mobile that, recharge was successful. But, still now balance was not added to my mobile. Amount was deducted from my bank account. Please help me as soon as possible.

Dear Sir,
I am leaving in village that belong in jodhpur, Rajasthan (342306).
Sir I have a bigger problem that network is strongly very bad.In this network I can't do voice call, internet.
So sir please improve network in our area
Thanks

Hi, my airtel number, which i have been using for the past 12 years with proper documentation and proper id proofs, have been de activated without any intimation or mail or message for no reason. I realized that only after a month as i was abroad. When i went to the airtel customer service center, i was told that the number is already assigned to someone else and they cannot do anything about it.
All my bank accounts, adhaar card, pan account, provident fund account etc are linked to that number and now someone else must be receiving all sorts o[censored]pdates related to my bank accounts and transactions and onetimepasswords. Otps are passwords which are not supposed to be confidential. All my account safety and privacy are jeopardized because of this stupid act of airtel center.
I will be holding you responsible for any kind of fraud or theft from my accounts if i face anything in future. I will definitely mention about this to police as well because these acts of yours can put so many people at risk considering how important mobile numbers have become in monetary transactions.

Not sure how you are going to address this but i am expecting a response.

My mobile number is [protected] and I have recharge on 16 the of August of rupees 399 as offered by you 70% Cash back for independence day offer but you have not given me my Cash back for it. Why you did so?I am your very old customer and I have ported from BSNL to you. Please pay my cash back as you advertising on the occasion of independence day. I am astonishing

I paid 250 rs from my airtel payment bank on my post paid account on 13 aug 2017 but still payment not credited in my account.
I called mobile care service they said to me i did not receive your payment and you have to talk with airtel payment bank.
Then after i called airtel bank asked the same they said to me transaction is success you have to call mobility care service.

I surprised both care services telling me it's not my fault you have to talk with there. My question is where i can go and resolve the problem?

I had sent mail regards the same to all of guys let's see what they reply.

I've recharged with 293 in delhi circle last night through my airtel app.

The recharge was successful and i paid 293 as well, but still not getting any services/advantages from the recharge.

The customer care is also of no use as they asked me to wait upto 22 august (Ie. 4 days from now), just for an internet pack for which i've paid.

Still, nobody there is trying to address the problem and i'm clueless about where to proceed.